DAFTAR ISI

HALAMAN JUDUL..................................................................................................................I

KATA PENGANATAR.............................................................................................................II

BAB I PENDAHULUAN..........................................................................................................III

1.1 Latar Belakang...................................................................................................1

1.2 Rumusan Masalah.............................................................................................2
1.3 Tujuan................................................................................................................2

BAB II PEMBAHASAN............................................................................................................3

2.1 Konsep mutu pelayanan keperawatan...........................................................3

2.2 Indikator penilaian mutu askep..........................................................................3

2.3 Audit internal pelayanan keperawatan..........................................................3

2.4 Audit personalia............................................................................................4

2.5 Kesalamatan pasien……………………………..............................................................5

2.6 Kepuasan pasien……………………………………………………..........................................7

2.7 Kenyamanan pasien………………………………………..................................................9

BAB III PENUTUP..................................................................................................................11

3.1 Simpulan............................................................................................................11

3.2 Saran .................................................................................................................11

DAFTAR PUSTAKA................................................................................................................12