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2010

[MERCY
COLLEGE ICT
GUIDE]
The 2010 Guide to the Mercy College ICT.
Mercy College ICT 2010
Guide

Contents
Mercy College IT ................................................................... 7
Mercy IT Contact Details ................................................... 7
Email ............................................................................. 7
Fax ................................................................................ 7
Phone ............................................................................ 7
General hours of operation ............................................... 7
Student Support Times .....................................................8
Student Service Times * ................................................8
During School Holidays * ..............................................8
Mercy IT Student Services.....................................................9
High Speed Internet Access ..............................................9
Network Storage...............................................................9
webmail@Mercy...............................................................9
XenApp@Mercy ............................................................. 10
downloads@Mercy ......................................................... 10
printers@Mercy .............................................................. 10
sickbay@Mercy .............................................................. 11
Remote Access to School Network ................................. 11
Online Service Desk ........................................................ 12
Lunch Time Q & A ........................................................... 12

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Backup / Restore of Data ................................................. 12
ID Cards .......................................................................... 13
Print / Internet Charging.................................................. 13
Passwords ....................................................................... 14
Hardware Support........................................................... 15
Warranty Claims ............................................................. 15
Warranty Notes ........................................................... 16
Insurance Claims ............................................................. 16
Software Support ............................................................ 17
Private Software ............................................................. 17
Device Hire...................................................................... 17
Battery Charging ............................................................. 18
Non Serviceable Devices ..................................................... 18
Mercy Netbook Requirements ............................................ 19
Computer Name ............................................................. 19
Username ....................................................................... 19
Wireless Settings ............................................................20
Software .........................................................................20
Using Your Netbook at School ............................................22
During School Time.........................................................22
After School ....................................................................22

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Accessing School Applications and Servers .....................22
Specialists Labs ............................................................... 23
Use during lunch breaks .................................................. 23
Surfing the Internet ......................................................... 23
Private Devices at School ................................................24
Using Your Netbook at Home .............................................24
Use of Private ISP’s .........................................................24
Use of Private Networks.................................................. 25
Use of Private Hardware ................................................. 25
Accessing IT Support ..........................................................26
IT Support Process Overview ..........................................26
Student Self Service ........................................................ 27
Raising a Service Request................................................ 27
Mercy IT Service Desk .....................................................28
Return to Student ...........................................................28
Frequently Asked Questions ...............................................29
Tips for Looking After Your Netbook .................................. 34
Taking care of your Netbook ........................................... 34
Cleaning Your Netbook ................................................... 34
Protecting the LCD Screen .............................................. 35
Backing up Data .............................................................. 35

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Handling your Netbook ................................................... 36
Taking care of the AC Adapter ........................................ 37
Taking care of your battery pack ..................................... 37
Maximizing the battery's life ........................................... 38
Conditioning a new battery pack ................................. 38
Optimising battery life ................................................ 39
Appendix 1: Student Netbook packs ...................................40
2009 Netbook Pack .........................................................40
Provided Software ..........................................................40
2010 Netbook Pack ......................................................... 41
Provided Software .......................................................... 41
Appendix 2: Wireless Coverage (Approx Only) ....................42
Appendix 3: IT Support Process Detailed............................. 43
Appendix 4: General File types supported at Mercy College.
............................................................................................44
Appendix 5: Mercy2Go User Guide......................................46
What is Mercy2Go ...........................................................46
The Mercy2Go USB drive is powered by ..........................46
What is a portable app? ...................................................46
What Applications are on Mercy2Go ............................... 47
Media Creation ............................................................ 47

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Media Playback ........................................................... 47
Educational Tools ........................................................ 47
Office Applications ...................................................... 47
Utilities ........................................................................ 47
Using the PortableApps.com Platform................................48
Adding or Removing a Personal Picture on the
PortableApps.com Menu ................................................48
Moving the PortableApps.com Menu and Changing Its
Start-up Location ............................................................49
Backing Up Your Mercy2Go Settings (Bookmarks, Email,
Preferences, etc) .............................................................49
Safe Portable App-ing ......................................................... 50
The Checklist ............................................................... 50

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Mercy College IT
Mercy IT Contact Details
Email
helpdesk@mercymackay.qld.edu.au

Fax
07 49 69 4164

Phone
07 49 69 4199, Please leave a message at the main office and
Mercy IT will ring you back.

General hours of operation


During Term Time *

7:00 to 4:30 Monday – Thursday

8:00 to 3:30 Friday

During School Holidays*


9:00 to 12:00 Monday to Friday

Weekends / Public Holidays


Closed

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Student Support Times
Student Service Times *
During the first lunch break, before and after school,
students may request assistance with computing device
issues from the support technician on duty. Generally
students will only be served by Mercy IT outside of class
times and not during class.

During School Holidays *


During School Holiday periods the Mercy IT Department
provides warranty and insurance support to students.

* These times may change due to staff


availability. Mercy IT will endeavor to inform
users of time changes wherever possible.

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Mercy IT Student Services


Mercy IT is a service provider that provides the following
services to students.

High Speed Internet Access


Mercy College provides all students with high speed internet
access across multiple Internet service providers ensuring a
reliable internet access at the college.

Network Storage
Each student is issued with 100MB* of network based
storage for school related work and resources. This provided
storage is based on enterprise grade equipment and backed
up daily. This provides a safe location for students to store
backups of school work.

*The allocated network storage may change during the school


year.

webmail@Mercy
Every student at Mercy College is issued with their own web
based email account in the format below.

studentcode@mercymackay.qld.edu.au

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XenApp@Mercy
This service allows all students in the 1 to 1 program to access
applications and storage from the schools data centre
without having to install any applications locally on their
netbooks. This system is the method we use to provide all
the schools applications like Microsoft office to students
dynamically over the internet.

downloads@Mercy
This site provides a student with service pack downloads for
their netbooks and FREE applications that will assist a
student in their school work.

printers@Mercy
Students can print from their own netbook or any school
computer to the print release station located in the library.
This print station also offers students the facility to
photocopy or scan documents to email.

When a student prints within the school their print jobs are
stored for 24 hours, allowing ample time for a student to go
to the release station and print their documents.

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Each piece of paper generated through photocopying or
printing is charged to the students print quota at the rate
listed below*.

 Colour prints/copies: 20 cents a page


 Black and White prints/copies: 5 cents a page

* Prices may change during the year.

sickbay@Mercy
This service is designed to help students to solve netbook
issue without the intervention of Mercy IT. The site is
designed to help walk through common problems with
students and present solutions to solve them. It is the first
place student should go to troubleshoot problems.

Remote Access to School Network


Every student has 24/7 access to the school network and
software via the remote access service found on the school
external website. This service is based on the same
XenApp@Mercy service that provides student applications
and network access while at school.

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Online Service Desk
Mercy College provides 1 to 1 students with an online service
desk where students can find solutions to common issues or
find details on how to submit warranty / insurance jobs. The
online support service also provides students and parents the
ability to track any service request they have made with
Mercy College IT.

Lunch Time Q & A


During the first lunch break there will be a member of Mercy
IT in room 27 to assist students with troubleshooting
netbook issues or answering general computer/network
questions. The lunch time support desk is the best time for
students to talk to Mercy IT about anything to do with their
netbooks, be it issues they are having or ways Mercy IT can
improve what they are doing.

Backup / Restore of Data


Student files on the student file server can be restored from
backup tape on weekdays at 12:30pm when requested.

If the request is made before 12:00pm the restore will


happen the same day, if the request is received after the

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12:00pm deadline the restoration will be performed 12:30pm
the next day.

In cases where the files are needed immediately a teacher


may request a file to be restored and Mercy IT will endeavour
to restore the file as soon as possible.

Mercy IT cannot backup or restore data that is


kept outside of the Mercy file servers.

ID Cards
If a student has lost or damaged their ID card a replacement
ID card can be organized through the Finance Office.
Replacement ID cards are only printed on designated days
each week.

If a faulty/damaged card is not a result of a manufacturing


issue the student will be charged for a replacement ID card.

Print / Internet Charging


Each week a student will be issued with a set amount of
Internet and Print usage. If a student has used their allocated
quota they may purchase more from the Finance Office.

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Mercy IT will endeavour to ensure that the print / internet
services are running and operational. It is up to students to
act responsibly with their print / internet allocations.

Internet / Print quota will only be reissued if they


were lost due to a system fault and only to the
value of credit that was lost.

Passwords
All students at Mercy College are issued with school
generated logon details. If a student forgets their logon
details they may:

 During class time a teacher may contact the IT department and


send a student to the IT office for reissue of their logon details.
 During non class time a student may approach Mercy IT for their
logon details.

Passwords can only be changed for suitable


reasons - not to make it easier to remember for
the student.

Logon details will never be given out over the


phone or via email.

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Hardware Support
Due to the integrated nature of the student computing
devices Mercy IT does not provide on-site repairs for
hardware issues. When a hardware issue is raised it will be
repaired via warranty or insurance. During the time period
when units are being repaired under warranty Mercy IT will
provide a loan netbook* to ensure students can still access
digital resources at school.

Warranty Claims
If a student’s netbook has a fault it should be returned to the
IT office as soon as possible to make a warranty claim. Once
a warranty claim is made Mercy IT will issue the student with
a loan netbook*.

Mercy College students should only seek warranty support


through the Mercy College IT Department and not through
other outlets outside of Mercy College while currently
enrolled at Mercy College as this removes a student’s access
to the loan netbook pool.

Once a claim is made the student’s machine is sent to the


authorised repair agent and returned to the student as soon
as possible. Details on the repair status will be issued to
parents and students where possible.

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Warranty Notes
 Each netbook is provided with a three year warranty

*Mercy IT will endeavour to provide all students with a loan


netbook during warranty repairs.

Insurance Claims
If a student’s netbook requires an insurance claim to cover
the repairs the student’s parents / guardians will be required
to pay an excess fee. During insurance repairs students will not
be issued with a loan Netbook but have access to in-class
school computing resources only.

If a netbook is replaced under insurance it will be replaced


with a unit of equal or better specifications, but not
necessarily a new unit.

Insurance will not cover vandalism or wilful damage to a


netbook.

The insurance cover on student devices is valid for a


maximum of three years and only while the netbook is used
by a currently enrolled student of Mercy College.

For more information please see supplied insurance


documentation.

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Software Support
Due to the almost unlimited amount of software available,
Mercy IT is only able to support software that it has tested
and provided for the Mercy IT environment. Below is listed
the extent of support for software provided by Mercy IT.

 Citrix Xenapp client software.


 Software provided through the Citrix Xenapp environment.
 Drivers and updates issued through Mercy IT. Drivers and
updates that are not provided by Mercy IT are considered private
software.

Private Software
 Mercy IT is unable to support issues with private software.
 During servicing, warranty and insurance private software is not
backed up or restored.
 Mercy IT are only able to provide minimal assistance in the
installation of private software

Device Hire
Mercy IT is able to provide overnight or weekend loans of
portable DVD burners that are compatible with student
devices and can be used for installation of software from
CD/DVD media.

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Battery Charging
Mercy IT and the Bursar’s office both offer laptop battery
charging during the first lunch break for a small fee of 50
cents per charge.

For this service batteries are to be dropped off at the start of


lunch and collected before the student returns to class.

Non Serviceable Devices

Mercy IT is unable to service any device that has been


physically modified/repaired by an agent other than through
Mercy IT. Please note that these actions may void the
insurance of a device.

Devices that have software installed that modify or change


the operating system will have all software reinstalled to
factory settings before they will be serviced.

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Mercy Netbook Requirements


To connect to the Mercy College Wireless network a
student’s computing device must conform to set standards.
Students who do not comply with these standards will be
disconnected from the Mercy College network.

Computer Name
The name of a student’s computer follows the format below

Student code + underscore + year the student was in grade 8 + the first letter of your
college house

For Example John Green who is in Triton and was in grade 8


during 2010 would name his computer....

GREEJOHN_2010T

Username
The default username setup on the device that corresponds
to the student code must be maintained and not
deleted/modified as it is the account to be used for logging
on to the Mercy College network.

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Wireless Settings
The wireless network a student must connect to is

mcms####

Where #### is the year the student was in grade 8.

For Example John Green who was in grade 8 during 2010


would connect to the wireless network....

mcms2010

Software
At all times student computers are required to have the
following software packages installed on their machines.

 Netsupport School
 Citrix Online plug-in
 School supplied Antivirus

Other software may be installed on a student’s device as long


as

 It doesn’t interfere with the operation of netbook on the


Mercy network.
 It is not illegal or pirated software.

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 It is not designed to harm or damage other student’s
devices or steal personal information.
 It is used to assist in the education of the student.
 It does not interfere with or modify the operating system
on the device.

Please note the operating system that is installed on


the device when they are initially distributed is the
operating system that is required to remain on the
device for the duration of its time at Mercy College.

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Using Your Netbook at School

During School Time


Students have onsite access to the Mercy College wireless
network between 7am and 7pm. Outside of these hours the
wireless network is shutdown.

Wireless Network Coverage

Please read appendix 2 to see where there is


wireless coverage across Mercy College.

After School
Students may use the remote access facilities provided on
the college’s website to remotely access the school network.
Remote access requires a broadband connection.

Accessing School Applications and


Servers
All school applications and servers are provided to students
via Citirx Xenapp remote access.

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Specialists Labs
Mercy College provides students with access to specialised
computer labs that focus on video, audio and media
production for subjects and classes that require computing
resources beyond the capabilities of a student’s netbook.

Use during lunch breaks


Students who wish to use their netbooks during first recess
may come to room 27 where they can use their netbook in a
quite air conditioned environment.

Students are not allowed to use netbooks in


the general playground areas as student
running around and playing sport may
accidently damage a netbook.

Surfing the Internet


The Mercy College wireless network provides filtered access
to the internet for any connected device.

If you are just surfing the Internet at school


you do not need to connect to the Mercy
Network via Citrix Xenapp remote access.

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Private Devices at School


To maintain quality of IT services STUDENTS ARE
PRESENTLY NOT ALLOWED to connect private devices
purchased outside of the “1 to 1” program to the school
network. This is done because of the following factors

 Ensuring quality of support services


 Single operating environment between students
 Provision of updates to laptop software
 Reliability of software and network access
 Availability of spare units
 Maintainability of in-house services and advice

Using Your Netbook at Home


Use of Private ISP’s
Mercy IT has no issues with students installing and using
their own private ISP connections to connect to the internet
when not at school. If a student has an issue connecting to a
private ISP they may contact Mercy IT during support hours
to look at the issue.

Mercy IT HIGHLY RECOMMENDS you contact your own ISP or seek


independent technical support in this scenario as most
problems that can arise with private ISP’s are out of the
control of Mercy IT.

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Use of Private Networks
Due to the varying nature of networks Mercy IT cannot assist
with the connection of any devices to networks outside of
Mercy College. If the connection of a student / staff device to
a network outside of Mercy College has stopped it from
accessing the school network, Mercy IT will provide
resources to reconnect the device to the school network.

Use of Private Hardware


Students are allowed to connect privately owned hardware
device e.g. printers to their netbooks. But please be aware
that Mercy IT cannot guarantee of support privately owned
hardware and if the hardware or its drivers conflicts with the
Mercy network they will be removed from the student
device.

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Accessing IT Support
Mercy IT provides a support process that fosters a student’s
own abilities to troubleshoot their netbook with Mercy IT
providing support when the student is unable to solve a
problem.

IT Support Process Overview

• Student attempts to • Backup school data


solve issues. • Take the unit to IT
• Check the support office.
Websites for
assistances.

1. Student 2. Raise a
Self service
Service request

3. Mercy
4. Return
IT service
to student
desk.
• Device is returned to • Warranty / Insurance
student with factory cases are sent to
settings. service agents for
• Insurance units are reapirs.
held until excess is • machines is reimaged.
paid.

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Student Self Service
The first step in any support case is for a student to attempt
to solve their issue without the intervention of Mercy IT.

“Ask 3 before me” – we encourage students to ask 3 other


students for peer support before enlisting the help of IT. It is
quite possible that one of these other 3 students have seen
and solved a similar problem.

Mercy IT provides online support service that can assist with


students like sickbay@Mercy and the online knowledge base
attached to the online service desk.

The aim of self service is to assist both the students and the
Mercy IT Department. It helps to limit the amount of minor
issues that are processed by Mercy IT and assist students to
increase their digital literacy.

Raising a Service Request


Once an issue has become too complex for a student to
handle they may come to the Mercy IT office and open a
service request.

At this stage a student should have a backup of all their


school work as Mercy IT does not backup or restore student
data. Please note in a number of support cases the hard
drive of devices submitted for service are reformatted.

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Mercy IT Service Desk
Once a device has been handed in Mercy IT will open a
service request on the helpdesk system and allocate a job
number for students to track the job.

At this stage Mercy IT performs any repair required via the


process listed in appendix 3.

Return to Student
Once all repairs have been performed the unit will be
returned to the student in working order. Please note units
will only be returned when the student has returned any loan
device or paid any insurance excess due.

PLEASE NOTE THAT UNITS HANDED IN TO MERCY IT FOR REPAIRS


WILL HAVE THEIR HARD DRIVES WIPED IN A NUMBER OF CASES.
PLEASE ENSURE YOU HAVE BACKED UP YOUR SCHOOL DATA BEFORE
HANDING INTO MERCY IT.

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Frequently Asked Questions

Why have we chosen the netbook form factor as opposed


to a larger notebook or tablet?

After looking at different models of 1: 1 computing both in


Australia and internationally we have settled on the netbook
device as our preferred model primarily based upon equity,
sustainability and portability.

Our 1:1 environment is available to complete year groups and


not selected classes therefore to limit the financial burden
upon all families of different backgrounds the netbook is a
perfect candidate.

The smaller devices with their 10” screens are both practical
and more portable compared to larger devices.

Our computing delivery model depends on educational


software and services delivered to the student via a network
– the school network or the INTERNET – and not necessarily
installed locally on the student device. This “Cloud
Computing” model fits well with the aims of netbook
devices.

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What about high end graphics, video editing? Netbooks
can’t handle this?

Mercy College will still have dedicated specialist computing


labs that are currently being refitted as flexible, multimedia,
learning spaces. Access to these rooms for classes will be
improved since a large majority of the work undertaken
traditionally in these computing labs can now be undertaken
in the general classroom on student devices rather than
booking into a dedicated computing facility.

What if I want to install software on the netbook from a


CDROM or DVD?

A pool of USB external drives are freely available for students


to loan overnight from the IT office to install from CD/DVD
media.

Can a student use a different device at Mercy College to


the one purchased through the college?

No. For consistency of experience for both teacher and


student and to eliminate potential problems with IT support,
the only student devices allowed on the network are the
models issued to the student through the college.

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What happens when there is a technical fault with the


device?

The student is issued with a loan device to use while the


faulty device is sent away to be fixed under warranty. It is the
responsibility of the student to have a backup strategy for
their data and their files are backed up before submitting
their netbook for repair. The college will only be responsible
for ensuring the software initially installed with the device is
reinstalled. Any subsequent software installed by students
and their families after the initial rollout is the responsibility
of the parent/student to reinstall.

What happens if the device is damaged?

The netbook is insured for the entire time of the student’s


enrolment at Mercy College. The insurance premium is part
of the 4 regular netbook payments. There will be a $100
excess due on repairs under insurance. This figure however
can increase to as much as $200 if the entire device is a
“write-off” and the exact netbook model replacement cannot
be sourced and only a newer model can be sourced. No loan
devices that can be taken home are issued to the student
under insurance cases. The students in these cases can use

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laptops available in classrooms during regular classes until
their device is returned.

How about power?

It is a student’s responsibility that the netbook come to


school everyday charged. There are no in-class recharging
facilities. The batteries have sufficient charge to last the
school day as our expected usage of the device in a normal
school day is 30%.

There are 2 charging stations at the IT office and the Finance


Office (take 10 batteries at a time) that a student can drop
their battery in at 11:30 and pick up at 12:30. This facility is
pay per use. At no other times or locations is this facility
available. It is possible as the battery life in the netbooks
reduces over the years that a replacement battery will need
to be purchased by parents/guardians by the third year of the
netbook’s life.

Can my child access the school network from home?

YES. All of the Microsoft Office suite, intranet and any other
specific software utilized at the school can be accessed from

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home through our remote access portal. As teaching staff
gradually digitize their resources and lessons these will also
be available through remote access to our Learning
Management System. It is recommended that parents
organize acceptably fast broadband at home to take full
advantage of this facility. It is also recommended that
parents investigate the option of a wireless router if they will
have more than one computer in their household.

What about storage of equipment?

All students issued with computing devices will have a locker


allocated to them that will assist in keeping the device safe
through lunch hours etc. Mercy College is also moving
towards becoming “bagless” as we gradually move to digital
textbooks.

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Tips for Looking After Your Netbook

Taking care of your Netbook


Your computer will serve you well if you take care of it.

• Do not expose the computer to direct sunlight. Do not


place it near sources of heat, such as a radiator.
• Do not expose the computer to temperatures below 0 ºC
(32 ºF) or above 50 ºC (122 ºF).
• Do not subject the computer to magnetic fields.
• Do not expose the computer to rain or moisture.
• Do not spill water or any liquid on the computer.
• Do not subject the computer to heavy shock or vibration.
• Do not expose the computer to dust or dirt.
• Never place objects on top of the computer.
• Do not slam the computer display when you close it.
• Never place the computer on uneven surfaces.

Cleaning Your Netbook


When cleaning the computer, follow these steps:

• Turn off the computer and remove the battery pack.


• Disconnect the AC adapter.
• Use a soft, moist cloth. Do not use liquid or aerosol
cleaners.

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Protecting the LCD Screen
The follow hints will help prevent damage to the LCD screen
of a netbook:

 Never rest any item on top of the netbook as this may crack the
screen.
 Do not force the screen to open beyond its normal range of motion
as this will damage the hinges of the screen.
 Only use a soft cloth to clean the LCD screen as most cleaners will
damaged the screen. We recommend microfibre fabrics.
 Do not slam the computer display when you close it.
 Do not hold the netbook by the screen in anyway.
 Always travel with the LCD screen closed.

Backing up Data
Students should try and keep a copy of their school work on
the student file server and if possible a portable USB drive. It
is never good practice for students to have all of their school
work solely stored on their netbook’s hard drive as this may
fail without warning.

Also note that in many cases all data is


deleted from a netbook during any servicing
by Mercy IT. It is a student’s responsibility to
backup their own work.

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Handling your Netbook
Here are some tips for handling your netbook:

 Always check that you have removed all media from the
drive(s). Failure to remove the media can damage the
drive head.
 Pack the computer in its protective case as it prevents the
computer from sliding around in your school bag and
cushions it if it should fall.
 The protective case can be used as a laptop stand to
provide a stable work space.
 Always use your netbook on a stable surface to prevent it
falling.
 If a netbook is treated with respect it will last the student
the whole 3 years at Mercy College

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Taking care of the AC Adapter
Here are some ways to take care of your AC adapter:

• Do not connect the adapter to any other device.


• Do not step on the power cord or place heavy objects on
top of it.
• Carefully route the power cord and any cables away from
foot traffic.
• When unplugging the power cord, do not pull on the cord
itself but pull on the plug.
• The total ampere ratings of the equipment plugged in
should not exceed the ampere rating of the cord if you are
using an extension cord. Also, the total current rating of all
equipment plugged into a single wall outlet should not
exceed the fuse rating.

Taking care of your battery pack


Here are some ways to take care of your battery pack:

• Use only batteries of the same kind as replacements. Turn


the power off before removing or replacing batteries.
• Do not tamper with batteries. Keep them away from
children.
• Dispose of used batteries according to local regulations.
Recycle if possible.

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Maximizing the battery's life
Like all other batteries, your computer's battery will degrade
over time. This means that the battery's performance will
diminish with time and use. To maximize your battery's life,
you are advised to adhere to the recommendations set out
below.

Conditioning a new battery pack


Before you use a battery pack for the first time, there is a
"conditioning" process that you should follow:

1. Insert the new battery without turning the computer on.


2. Connect the AC adapter and fully charge the battery.
3. Disconnect the AC adapter.
4. Turn on the computer and operate using battery power.
5. Fully deplete the battery until the battery-low warning
appears.
6. Reconnect the AC adapter and fully charge the battery
again.

Follow these steps again until the battery has been charged
and discharged three times.

Use this conditioning process for all new batteries, or if a


battery hasn't been used for a long time. If the computer is to
be stored for more than two weeks, you are advised to
remove the battery pack from the unit.

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By following the battery conditioning process you condition
your battery to accept the maximum possible charge. Failure
to follow this procedure will prevent you from obtaining the
maximum battery charge, and will also shorten the effective
lifespan of the battery. In addition, the useful lifespan of the
battery is adversely affected by the following usage patterns:

 Using the computer on constant AC power with the


battery inserted. If you want to use constant AC power,
you are advised to remove the battery pack after it is fully
charged.
 Not discharging and recharging the battery to its
extremes, as described above.

Optimising battery life


Optimizing battery life helps you get the most out of battery
operation, prolonging the charge/recharge cycle and
improving recharging efficiency. You are advised to follow
the suggestions set out below:

• Use AC power whenever possible, reserving battery for on-the-


go use.
• Eject a PC Card if it is not being used, as it will continue to draw
power.
• Store the battery pack in a cool, dry place. The recommended
temperature is 10°C (50°F) to 30°C (86°F). Higher temperatures
cause the battery to self-discharge faster.
• Excessive recharging decreases the battery life.
• Look after your AC adapter and battery.

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Appendix 1: Student Netbook packs

2009 Netbook Pack

1 x Aspire One AOA150


Netbook

 Win XP Home Edition


 1.6Ghz atom Processor
 1 GB Ram
 160 GB Hard Drive
 Multi card reader
 Wireless 802.11 A/G
 8.9 Inch LCD screen
 Webcam with inbuilt Mic.

1 X Clam shell protective case

1 X 240v Power Pack

Provided Software
 OpenOffice.org
 Avast Antivirus
 Remote Access software for the school network. To allow access
to Microsoft Office, etc…

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2010 Netbook Pack

1 x Aspire One AOP531H

 Windows 7
 1.6Ghz atom Processor
 2 GB Ram
 160 GB Hard Drive
 Multi card reader
 Wireless 802.11 A/G/Draft-N
 10 Inch LCD screen
 Webcam with inbuilt Mic.

1 X protective case

1 X 240v Power Pack

Provided Software
 OpenOffice.org
 Avast antivirus software
 Remote Access software for the school network. To allow access
to Microsoft Office, etc…
 Mercy2Go Application USB Stick

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Appendix 2: Wireless Coverage


(Approx Only)

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Appendix 3: IT Support Process


Detailed
Student Self Serivce

Cannot solve
Issue Resolved problem. Service
Request is opened

Machine is
Insurance repair
reimaged.

Machine sent to Issue resolved and


Issue is not resolved
insurance agent. unit returned.

Machine is repaired Loan unit issued to


and re-imaged. student

Unit returned to
Hardware tests are
student after excess
perfromed.
is paid

Machine is sent to
warranty agent.

Machine is repaired
and re-imaged

Unit retunrned to
student and loan
unit collected

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Appendix 4: General File types


supported at Mercy College.
Description

Netbook*
Extension

Specialist
XenApp

Labs
Adobe PDF pdf   
Adobe Photoshop psd, pdd   
Adobe Flash Fla, swf   
Adobe Illustrator ai   
Adobe Indesign indd   
MP bmp   
GIF gif   
HTML html, htm   
JPEG jpeg, jpg   
Microsoft Excel xls ,xlsx   
Microsoft Ppt,pptx   
Powerpoint
Microsoft Word Doc,docx   
MPEG mpeg, mpg, mp3,   
mp4
PNG png   
Rich Text Format rtf   
Text txt   

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TIFF tiff, tif   
Video Quicktime mov   
WAV wav   
Open Office odt,ods,odb,odp,o   
dg,odf
Zip zip   
Windows Media wmv, wma   


Computer will support file type

Computer will not support file type
? Computer will support with optional software
installed.

*Netbooks may support more file types then what is listed


above. But only listed file types will be supported within the
Mercy College Network.

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Appendix 5: Mercy2Go User Guide


What is Mercy2Go
Mercy2Go is a Portable USB drive loaded with portable apps
students can use to learn and create within a digital
environment. Mercy2Go can easily be taken from computer
to computer allowing students to take their digital tools with
them where ever they are. The Mercy2Go drive also provides
students with a portable backup device for school work.

The Mercy2Go USB drive is powered by

PortableApps.com Platform is the world's most popular


portable software solution. A fully open source and free
platform, it works on any portable storage device.
PortableApps.com is the most complete solution for life on
the go

What is a portable app?

A portable app is a computer program that you can carry


around with you on a portable device and use on any
Windows computer.

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What Applications are on Mercy2Go
The following applications are on Mercy2Go Version 1.0.0.0

Media Creation
 Audacity, Audio capture / editor
 Blender, 3D editor
 KompoZer, Website editor
 GIMP, Photo editor
 Inkscape, Digital Illustration editor

Media Playback
 XnView, Image viewer
 VLC Media Player, Video / Audio playback

Educational Tools
 BPBible, Bible research software
 Celestia, Solar system simulator
 Stellarium, Star gazing software
 ConvertAll, Unit conversion software
 SpeedCrunch, calculator
 Jwpce, Japanese word processor
 Skype, Video / Audio communication tool.

Office Applications
 OpenOffice.org, Microsoft compatible office suite
 DIA, Flowchart software
 Foxit Reader, PDF file viewer

Utilities
 ClamWin Antivirus, Open source virus scanner

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 LightScreen, Screen capture tool
 Notepad++, Text editor
 PenZip, File compression tool

Using the PortableApps.com Platform


To start up the PortableApps.com Platform, just double-click
StartPortableApps.exe in the root of your portable drive. In
many cases, Windows will ask if you'd like to start
PortableApps.com when you plug in your drive.

Removing Your Drive - When you're done, exit all portable


apps and then wait a moment. Then click the eject button in
the PortableApps.com menu to safely eject your drive. If you
remove the drive while it is writing data, you may lose data.

Adding or Removing a Personal Picture


on the PortableApps.com Menu
You can add a personal picture to the menu. To do this, just
move your mouse over the upper-right region of the menu. A
highlight box will appear. Click it and select the picture you
wish to add. 48x48 pixel images work best. To remove your
personal picture, just right-click on it. You can use BMP, JPG
or PNG files.

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Moving the PortableApps.com Menu and
Changing Its Start-up Location

To move the PortableApps.com Menu, just move your


mouse to the PortableApps.com logo at the top. You'll see
the mouse pointer change to a four way directional arrow.
Hold down your mouse button and move the menu wherever
you'd like. When you close the PortableApps.com Platform,
the menu will remember it's relative position on the screen
(top, middle or bottom as well as left, centre or right) and
start up at that same location even if you move to another
PC.

Backing Up Your Mercy2Go Settings


(Bookmarks, Email, Preferences, etc)

The PortableApps.com Platform comes with


PortableApps.com Backup, an easy-to-use backup utility.
Just click the backup icon on the PortableApps.com Menu
and select backup. You'll get to pick what you want to back
up and where you'd like to store your backups.

Note: PortableApps.com Backup's app data backup feature


only works with apps in PortableApps.com Format (since
their data is in a standard location). For other apps, you
should be sure to backup your entire drive.

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Safe Portable App-ing


Some suggestions for staying safe from PortableApps.com...

An important thing to keep in mind when using portable


applications is that they can be used to spread viruses
between machines. While this isn't as much of an issue
when you own or are responsible for the machines you are
using it on (say work and home), it can be a very big issue
when you use a portable app on an untrusted or unknown
machine (school, internet cafe, etc). For this reason, it is
important that you practice Safe Portable App-ing!

The Checklist
 Use a solid antivirus program on your primary PC and
keep its virus definitions up to date.
 Use a solid antivirus program on your portable device,
like ClamWin Portable, and keep its virus definitions up
to date.
 Scan your PC and portable drive for viruses on a regular
basis.
 Whenever you plug your portable drive into an unknown
computer, it's a good idea to assume that it could now be
infected with a virus. If the PC has a virus that is currently
in memory, it may attempt to infect your portable
applications as soon as you plug it in.
 When you then plug your portable drive into another
computer (after an unknown), you should first scan it for
viruses before running any of your applications. (Most

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antivirus software will make this available to you by right-
clicking on your drive in Explorer or My Computer.) That
way, if it is infected, you'll know before you run your
applications and the new computer will not be infected.
 Always wait until the drive access light has stopped
blinking and then click the icon in your system tray to
'Safely Remove' your device. Don't just remove it. Just
because the application's window is closed doesn't mean
the app has fully closed and finished writing to the disk.
 Back up on a regular basis, both your applications and
your files. PortableApps.com Backup makes this a snap
and it's built right into the PortableApps.com Suite.

If you follow these simple rules, you'll be able to enjoy your


portable applications without getting stuck with a virus or
losing your data. As always, there is still the risk of getting a
new virus that your antivirus program can't yet detect, but
the probability would be relatively low, and you run the same
risk whenever you download a

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