Grafton Europe Salary Survey 2013.2014

CEE
SALARY
SURVEY
2013/14
YOUR LATEST
GUIDE TO
SALARIES AND
LABOUR CODE
IN CENTRAL
AND EASTERN
EUROPE
INTRODUCTION SALARY ‚ON COST‘ AND LABOUR INFORMATION
Welcome to the Grafton Recruitment Salary survey for Eastern Europe 2013/14. Part of the „Grafton Insights” market CONVERSION RATE
intelligence programme, this survey is designed to provide you with the latest insights into the labour market across Eastern
The information provided in this document constitutes a guide to salaries being paid against particular job titles /functions,
Europe. This survey provides the latest information on salaries for FY 2013/14 across 7 countries including: Poland, Czech
by country (average), during the course of 2013. The figures shown are in Euros per annum in all countries. Salaries were
Republic, Slovakia, Hungary, Romania, Lithuania, Turkey converted to Euro using the following exchange rates:
To provide context to the salary information we have also included up do date intelligence on: salary ‚on costs’; average CONVERSION RATE 1€ CONVERSION RATE 1€
salary rate; unemployment rate; labour code relating to employment law, holidays and leave; sector based salary POLAND 4,1898 PLN CZECH REPUBLIC 25,765 CZK
information including: comparative sector outlook, information on salary trends and specific salaries. HUNGARY 300 HUF ROMANIA 4,3663 RON
SLOVAKIA EUR LITHUANIA 3,4528 LTL
Established in Dublin in 1982, Grafton Recruitment is a the leading independent Recruitment and HR solutions provider in TURKEY 2,34 TL
Central Europe. We offer a comprehensive range of HR Consultancy, recruitment and outsourcing solutions for the entire
employee and business life cycle. We operate specialist industr practices in; IT and Telecommunications; Engineering and
COMPARISON OF SALARY ‘ON COSTS’ IN EACH COUNTRY
Manufacturing; Pharmaceutical and R&D; Banking and Finance; Sales and Marketing; Shared Service Centres; and Multi- TOTAL COST
COUNTRY CURRENCY SOCIAL TAXES
-lingual positions. Grafton´s unique digital presence and international network of 45 offices in 9 European countries TO EMPLOY MULTIPLIER
enables us to source the best talent from anywhere in the world providing you with real time labour market intelligence. POLAND PLN 22% 1.200
Our exceptional customer service enables us to meet the needs of 5,000 + clients and 23,000 contractors annually. HUNGARY HUF 28,5% 1.285
We are a ČSN EN ISO 9001 accredited company. We believe firmly in delivering a quality service and continuous improvement SLOVAKIA EUR 35,2% 1,352
to both clients and candidates. CZECH REPUBLIC CZK 34,56% 1,346
ROMANIA RON 28,5% 1,285
We hope that this survey provides useful information for your business moving forward. LITHUANIA LTL 31,18% 1,312
TURKEY TL 20% 1,165
* The cost of benefits has not been included as they vary greatly in all countries; depending on a number of factors such as industry, size of company and position/level of employee.
AVERAGE SALARY & UNEMPLOYMENT RATE IN EACH COUNTRY
COUNTRY AVERAGE SALARY IN THE COUNTRY UNEMPLOYMENT RATE
POLAND € 930 14,3%

HUNGARY € 743,30 10,9%
SLOVAKIA € 805 14,6%
CZECH REPUBLIC € 962,66 9,4%
ROMANIA € 509 6,9%
Thibault Lefebvre LITHUANIA € 628,77 13,2%
CEO Grafton Recruitment Europe TURKEY € 869 10,6%
2 3
LABOUR CODE ACROSS CEE LABOUR CODE ACROSS CEE
EMPLOYMENT MATERNITY NUMBER OF PUBLIC SPECIAL NUMBER OF

SICK LEAVE PATERNITY LEAVE EMPLOYMENT MATERNITY SPECIAL
LAW / ADOPTIVE LEAVE HOLIDAYS / YEAR OCCASION DAYS SICK LEAVE PATERNITY LEAVE PUBLIC HOLIDAYS
LAW / ADOPTIVE LEAVE OCCASION DAYS
/ YEAR
Co-financed by the 20 weeks Birthday of child
employer for the first 33 and 4 weeks 2 days - 1 day (for father)
days (14 days for (additional 34 weeks paid by
POLAND 2 weeks 11 days compassionate state 60% of average Funeral - 1-2 days
employees over 50 years maternity leave) Paternity leave with
old) Day 1-33: 80% 100 % leave Co-financed by the salary from previous Wedding - 1 day
employer for the first calendar yrs. the same benefits as
of average salary of average salary For studying - if the
10 days (to the max of €1 the mother is availa- 15 days
higher employee
Day 1 - 3: 25% 116.75 / month) After ble (after agreement (disregards days
SLOVAKIA qualification is based
Co-financed by the of average salary this parental leave with the mother) but during the week-
0-168 days: 70% Day 4 - 10: lasts 3 years (6 years on employer needs
employer for the first 33 only after ends)
days (for employees after of average salary 55% of average in the case of the (2 days for exam, 5 days
5 days extra holiday the child
50 year old – for 14 days) salary child having a serious for final exams - maxi-
After 168 days is 6 weeks old
Day 1-33: 80% of average for the father after illness). Flat fee of mum 40 days if it is final
till the age of 2: 70%
salary financed by the After 168 days he child birth €190.10 graduating, 10 days for
of average salary,
employer for the first 15 is entitled to have working out thesis)
but maximum 70%
workdays the same benefits 2 days extra holiday
of the double of the 126 days for pre/post 126 days for pre/post
HUNGARY 1 – 15 workdays: national minimum as the mother, but 10 days after close relative’s Paid by the 5 days leave paid by the
employer natal leave natal leave
70% of average salary wage only one parent can death company at the birth of
if he has: Up to the age of 2 Up to the age of 2
After 15 workdays: After the age of 2 till have the benefits <21 employees 8 holidays the child for the father
years of the child years of the child
50-60% is paid for calen- age of 3: equivalent at the same time Both are paid by the ROMANIA – for 7 days (12 legal days of
(not mandatory) – for (not mandatory) Extra 10 days paid leave
dar daysdepending on with the minimum of employer 21-100 employees leave)
mother or father – for mother or father at the birth of the child
many variables (1/3 paid the pension (this is – for 12 days
by the employer, 2/3 paid by state 85% of paid by state 85% of if he takes child care
paid by the >100 employees average salary from average salary from
paid by the Hungarian Hungarian State) – for 17 days courses
State) previous 6 months previous 6 months
1st year: 70% of the During a maternity

Day 1 – day 3: no payment salary paid by state /parental leave until the
28 weeks paid by Paternity 12 days
Day 4 – day 21: paid by First 2 days fully 2nd year: 40% of the child reaches 3 years, to
CZECH state to 58% of Wedding – 1 day
employer allowance max (of which 3 fall on paid by employer – salary paid by state or the father at his request
gross monthly salary,
REPUBLIC Day 22 onwards: paid by 11 500 CZK/month weekends in the Funeral – 1-2 days min of 80% person can return to (to the mother - taken
max 46 000 CZK
government 60% of the (max. 4 years) year 2013) Days 3-7: 40% paid work without losing
per month 1 month 12 days by the father until the
“Daily Assessment Base” LITHUANIA by Social Insurance, the 40% pay.
(paid by the state) child reaches 3 years; the
0% paid by employer OR
Day 8+: 80% paid by 1st year: 100% of the aggregate duration of the
8 holidays
Social Insurance, 0% salary paid by state above leaves may not be
Co-finances (12 legal days of 3 days
TURKEY 4 months N/A paid by employer Employer is entitled longer than 3 months;
the first 3 days leave) to keep the position for a wedding - 3 days;
available for 3 years for a funeral - 3 days.
4 5
10 KEY SECTORS PAGE
Information Technologies and Telco ....................................................... 8-15
SALARY Pharma and Healthcare ............................................................................ 16-21

Engineering and Manufacturing .............................................................. 22-27
SURVEY Logistics and Purchasing .......................................................................... 28-31

Banking and Financial Services ............................................................... 32-35
2013/14 Accountancy and Insurance ..................................................................... 36-43
Sales and Marketing .................................................................................. 44-49
HR and Administration .............................................................................. 50-55
Contact Centres, Shared Service Centres and BPO .............................. 56-65
Property and Construction ....................................................................... 66-69
INFORMATION TECHNOLOGIES & TELCO SECTOR OUTLOOK
Information Technology is one of the fields of employment that is most resistant to the European financial crisis and
ensuing economic slowdown. This market is mostly candidate driven due to persistent skills shortages.
These skills shortages mean that competition between the candidates nearly does not exist, because any IT specialists
are desirable (mostly Java, .NET/C#, database developers, business analysts, or IT support with languages). IT salaries
have increased by 5-10% across all of the countries that we surveyed . IT salaries belong to some of the highest salaries
in all economies. The forecast for candidates in this sector is still positive at least to next 2-3 years.
Information Technology is one of the most resistant sectors to economic slowdown. Non-IT candidates view IT salaries
with jealousy. Although the days of a candidate market are over in most sectors this does not apply to IT. We can say
that every IT specialization is desirable, however there are some profiles that are most popular amongst potential em-
ployers.
We observe increasing interest in Web Applications Developers, mostly with use of Java ASP.Net. Due to explosion of
mobile technologies development, companies from the Electronics/Telecommunications and IT sectors are seeking Java
Developers once again, and C/C++ developers with knowledge of Android/iOS systems. Due to impressive growth and
INFORMATION
popularity of SAP systems in terms of IT process globalization SAP Consultants are also highly desirable, as global corpo-
rations find CEE (in particular Poland ) a great region to open their SAP centers.
TECHNOLOGIES
What’s more employers are really open in terms of candidates’ seniority. Depending on projects needs’ they are looking
for graduates and juniors (especially in mobile technologies area), experienced candidates and seniors (especially if we
are talking about SAP centers building). The most important thing in recruitment decision-making is technical knowledge,
& TELCO
not years of experience or soft skills, which are quite important within other disciplines.
Multilingual candidates can demand higher salaries. SSC/BPO centers are growing and so in this sector help desk
specialists with almost all European languages, are very attractive for employers. However the most popular languages
are: German, French and Scandinavian languages.
Although IT specialists are usually happy about their profession and often passionate about their work, they don’t feel
very attached to their employers, especially within the software development area, which is mostly connected with
project work. Due to this contract work is more and more popular. Consequently the staff turnover of IT employees is
higher, for instance we have witnessed extremes of more than 70% turnover of IT staff in some organisations, particularly
in Turkey.
We predict that salaries will continue to increase over the next 2-3 years but as enrolment at Technical Universities
increases due to good career prospects availability of candidates may increase leading to a stabilization of salaries.
9
INFORMATION TECHNOLOGIES & TELCO - GENERAL SALARY OUTLOOK INFORMATION TECHNOLOGIES & TELCO - SALARIES
CZ - Prague SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius TR - Istanbul

SALARIES SALARIES
CZECH REPUBLIC SLOVAKIA POLAND HUNGARY ROMANIA TURKEY Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR
2013/14 2013/14
/€ /€ /€ /€ /€ /€ /€
SALARIES ROLE min max min max min max min max min max min max min max
IN LINE WITH 8% in line with
Growth / NO MOVEMENT +10% +5% +6% EXECUTIVE
INFLATION inflation
Decline
Chief Technical
Microsoft Officer/
Java Developers Java Developers Java, ASP.Net. Java Developers Java Developers 48 000 72 000 30 000 36 000 34 900 40 700 60 000 65 000 25 000 33 000 36 600 45 700 26000 28000
Developers Chief Information
C/C++ developers Officer
.NET / C# Oracle database with knowledge
PHP Developer Java Developers PHP Developer IT Director
Developers developers of Android/ iOS 38 400 57 600 27 600 33 600 49 500 61 100 50 000 55 000 42 000 53 000 32 000 36 600 65 000 70 400
(Head of IT)
MOST systems
IN DEMAND Hotline
Business Informa- NET / C# 19 200 28 800 13 200 15 600 11 600 14 500 9 000 14 000 23 500 25 000 9 100 13 700 n/a n/a
SENIOR . NET developers SAP Consultants Testers IT Manager Technical Support
tion Systems Developers
POSITIONS
Technical
IT Manager 33 600 48 000 20 400 27 600 23 300 37 800 36 000 40 000 33 000 38 000 27 500 34 300 52 000 57 000
Business Analysts N/A PHP Developer N/A N/A Account
Manager
Help Desk
Multilingual IT 24 000 33 600 16 800 19 200 20 300 26 200 17 000 20 000 23 500 25 000 13 700 18 300 26 000 28 000
N/A N/A N/A N/A N/A Supervisor
Support
Help Desk
Yes there is great Support 16 800 19 200 15 600 19 200 14 500 20 300 12 000 15 000 16 000 20 000 11 500 13 700 19 000 21 000
Healthy demand Healthy demand Healthy demand Graduate oppor-
Technical skills opportunity for (2 years experience)
GRADUATE though companies though companies though companies tunities available
and multi lingual graduates mostly
POSITIONS want more experi- want more experi- want more experi- from June with TECHNICAL SUPPORT
important on the different
enced people enced people enced people Multi-Nationals
projects Technical Support
24 000 33 600 21 600 26 400 18 900 29 100 24 000 28 000 20 000 25 000 13 700 18 300 26 000 28 000
Team Leader
STAFF Career changes
Can be up to Technical Support
TURNOVER IN every 2 years Up to 10% Up to 15% 10% Around 20% 12 960 15 840 12 000 15 600 11 600 16 000 9 000 14 000 11 000 15 000 9 100 13 700 19 000 21 000
70% Level 1
THE INDUSTRY (helpdesk)
English English Technical Support

16 800 24 000 16 800 20 400 16 000 20 300 15 000 20 000 15 000 18 000 13 700 16 000 19 000 21 000
and German and German German French Level 2
English English English and
LANGUAGES (particularly in (particularly in and
+ Hungarian and German Turkish Technical Support
helpdesk and IT helpdesk and IT Scandinavian 24 000 28 800 21 600 30 000 20 300 26 200 24 000 29 000 18 000 22 000 16 000 18 300 19 000 21 000
support) support) Level 3
10 11
INFORMATION TECHNOLOGIES & TELCO - SALARIES INFORMATION TECHNOLOGIES & TELCO - SALARIES
CZ - Prague SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius TR - Istanbul CZ - Prague SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius TR - Istanbul
SALARIES SALARIES
Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR
2013/14 2013/14
/€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€
ROLE min max min max min max min max min max min max min max ROLE min max min max min max min max min max min max min max
DEVELOPMENT GAMING
Senior Linux
Senior Architect 38 400 57 600 39 600 60 000 26 200 52 400 46 000 51 000 37 000 50 000 36 600 45 700 52 000 57 000
Systems 24 000 33 600 21 600 30 000 29 100 34 900 24 000 29 000 28 000 36 000 23 000 27 500 46 000 49 000
Administrator
Architect 33 600 48 000 31 200 38 400 23 300 43 600 32 000 37 000 32 000 37 000 29 700 36 600 36 000 39 000 Production
Tools Software n/a n/a 19 200 26 400 23 800 26 000 20 000 25 000 28 000 36 000 23 000 29 700 31 000 33 000
Development
33 600 72 000 26 400 33 600 34 900 40 700 36 000 41 000 42 000 58 000 30 000 36 600 52 000 57 000 Engineer
Manager
Technical Director
C/C++
14 400 24 000 14 400 20 400 11 600 17 400 12 000 17 000 13 000 16 000 16 000 21 000 20 000 23 000 Web Programmer/ 19 200 43 200 19 200 27 600 29 000 35 000 30 000 35 000 25 000 34 000 27 500 36 600 31 000 33 000
(1-3 yrs experience)
Designer
C/C++
24 000 33 600 20 400 30 000 17 400 23 300 20 000 25 000 18 000 25 000 21 000 23 000 31 000 33 000 Research and
Development 38 400 72 000 24 000 28 800 43 000 52 500 36 000 41 000 34 000 42 000 27 500 32 000 36 000 39 000
Java Technical Director
24 000 33 600 22 800 30 000 20 300 26 200 20 000 25 000 25 000 33 500 22 900 28 800 41 000 44 000
Senior R&D
Java 24 000 33 600 21 600 27 600 23 300 34 900 25 000 30 000 28 000 36 000 18 300 27 500 46 000 49 000
14 400 24 000 15 600 21 600 14 500 20 300 12 000 17 000 17 000 25 000 14 400 22 900 26 000 31 000 Programmer
Junior Systems
.Net / C # 14 400 19 200 14 400 18 000 14 500 20 380 12 000 17 000 18 000 22 000 14 400 22 900 18 000 20 000
14 400 24 000 14 400 20 400 11 600 17 400 12 000 17 000 17 000 25 000 14 400 18 000 41 000 44 000 Programmer
.Net / C # Software
24 000 33 600 20 400 30 000 16 000 21 800 20 000 25 000 25 000 33 500 23 000 27 500 26 000 31 000 14 400 33 600 19 200 25 200 13 100 23 300 12 000 17 000 22 000 25 000 23 000 27 500 26 000 28 000
Engineer
Web developer 14 400 24 000 15 600 21 600 20 380 26 000 17 000 23 000 20 000 25 000 18 300 24 000 41 000 44 000 Senior Techno-
33 600 48 000 33 600 42 000 43 000 52 500 30 000 35 000 32 000 37 000 29 700 36 600 46 000 49 000
logy Architect
GAMING
Senior Hosting
n/a n/a 22 800 28 800 17 500 23 300 30 000 35 000 22 000 25 000 23 000 27 500 46 000 49 000
Game play Engineer
n/a n/a 18 000 22 800 26 000 32 000 17 000 23 000 17 000 25 000 18 300 27 500 n/a n/a
programmer 3D Artist n/a n/a 20 400 28 800 14 500 26 000 17 000 23 000 22 000 35 000 23 000 27 500 n/a n/a
Linux Systems Programme
19 200 24 000 16 800 21 600 14 500 29 100 17 000 23 000 24 000 28 000 18 300 23 000 36 000 39 000 19 200 28 800 16 800 26 400 17 500 23 300 15 000 20 000 22 000 25 000 18 300 20 600 26 000 28 000
Administrator Analyst
12 13
INFORMATION TECHNOLOGIES & TELCO - SALARIES
CZ - Pragu SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius TR - Istanbul

SALARIES
Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR
2013/14
/€ /€ /€ /€ /€ /€ /€
ROLE min max min max min max min max min max min max min max
OTHER
Network
Engineer 24 000 38 400 20 400 26 400 14 500 26 200 20 000 25 000 18 500 25 000 23 000 31 200 26 000 28 000
Windows
19 200 28 800 14 400 21 600 11 600 26 200 20 000 25 000 18 500 25 000 18 300 27 600 31 000 33 000
Administrator
Unix/Linux
19 200 28 800 14 400 21 600 11 600 26 200 20 000 25 000 22 000 30 000 18 300 27 500 31 000 33 000
Administrator
Database
19 200 28 800 18 000 30 000 17 400 34 900 17 000 23 000 22 000 30 000 22 900 27 600 31 000 33 000
Administrator
Program
43 200 57 600 20 400 26 400 23 300 46 600 30 000 35 000 28 000 36 000 27 400 34 300 36 000 39 000
Manager
Project
28 800 48 000 24 000 31 200 23 300 46 600 30 000 35 000 25 000 34 000 27 400 34 300 36 000 39 000
Manager
Business
33 600 38 400 20 400 30 000 17 400 34 900 15 000 20 000 22 000 30 000 18 300 22 000 26 000 28 000
Analyst
Systems
24 000 33 600 21 600 30 000 14 500 23 300 15 000 20 000 22 000 30 000 18 300 20 600 26 000 28 000
Analyst
Tester 14 400 24 000 13 200 19 200 10 100 17 400 17 000 23 000 15 000 25 000 18 300 22 900 18 000 20 000
Test Manager 24 000 38 400 20 400 30 000 17 400 29 100 25 000 30 000 25 000 30 000 22 900 25 200 36 000 39 000
14 15
PHARMACEUTICAL & HEALTHCARE
Despite the economic trends, the Pharmaceutical sector has a promising future in the CEE. With an ageing population
there is an assumption that drug consumption will continue to grow, though we are not expecting large growth in 2013.
This sector is well developed in Czech Republic which is one of the largest pharmaceutical markets in CEE. In terms of
the labour market this sector is very attractive especially in sales and marketing and research and development where
employers will look for advanced communication skills, multi-lingual ability and socio-cultural competence.
There is also significant opportunity for growth in Turkey due to the massive health transformation programme which
has been out into progress to improve quality of medical care in the country. Therefore, Turkey is one of the fastest gro-
wing pharmaceutical markets in Europe. Companies are looking for qualified sales representatives with local and English
language, as well as specialist for research and development centers, which are necessary for these companies which
would like to be market leaders.
PHARMA &
HEALTHCARE
17
PHARMACEUTICAL & HEALTHCARE - GENERAL SALARY OUTLOOK PHARMACEUTICAL & HEALTHCARE - SALARIES

SALARIES SALARIES
EUROPE & TURKEY Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR
2013/14 2013/14
/€ /€ /€ /€ /€ /€ /€
SALARIES Salaries are stable in Eastern Europe but increasing rapidly for senior RESEARCH
Growth / Decline professionals in Turkey
Process Chemist 19200 24000 16000 22000 14500 23300 14000 18000 n/a n/a 11850 16000 n/a n/a
(3+ years’ experience.)
Sales representatives 1-2 years experience Process Chemist
(1-3 years’ experience.)
12000 16800 12000 18000 11500 17500 10000 15000 n/a n/a 7000 10434 n/a n/a
Product managers 3-5 years experience Development

Chemist 19200 24000 16000 22000 14500 23300 14000 19000 n/a n/a 10434 12869 n/a n/a
Application specialists 2-4 years experience
MOST Development
IN DEMAND Chemist 12000 16800 12000 18000 11500 17500 11000 15000 n/a n/a 7735 10465 n/a n/a
Medical managers 2-4 years experience (1-3 years’ experience.)
POSITIONS
R&D Engineer 14400 24000 16000 22000 14500 20380 16000 20000 n/a n/a 17949 20651 31000 33000
Chemical Engineers, Bio engineers
R&D Technican 9600 14400 12000 18000 11500 14500 14000 18000 n/a n/a 17205 19795 20000 23000
Regulatory officers Documentation

n/a n/a 15000 20000 11500 14500 14000 18000 n/a n/a 8695 11303 n/a n/a
Engineer
Researchers Documentation
n/a n/a 12000 15000 8700 11500 12000 15000 n/a n/a 7752 10488 n/a n/a
Officer
Analytical Chemist 19200 24000 16000 22000 14500 20380 13000 17000 n/a n/a 15725 19795 n/a n/a
GRADUATE POSITIONS Sales representatives - competition is high
Analytical Chemist 12000 16800 12000 18000 11500 17500 11000 15000 n/a n/a 7480 10120 n/a n/a
Chemical Engineer 14400 24000 16000 22000 11500 14500 15000 20000 n/a n/a 10434 19130 31000 33000
Turnover in Pharmaceuticals labour market is high at 15-18 % Documentation

STAFF n/a n/a 12000 18000 8700 11500 12000 15000 n/a n/a 7805 10434 n/a n/a
due to high completion for the best talent. Officer
TURNOVER IN THE INDUSTRY
In Medical Devices turnover is lower at 5-8%
Biochemist n/a n/a 12000 18000 23300 29000 15000 20000 n/a n/a 10440 12760 31000 33000
Buyer/Planner 33600 43200 n/a n/a 14500 20380 20000 25000 n/a n/a 5217 10695 n/a n/a
LANGUAGES English
Master Scheduler n/a n/a n/a n/a n/a n/a 20000 25000 n/a n/a 6956 12173 n/a n/a
18 19
PHARMACEUTICAL & HEALTHCARE - SALARIES PHARMACEUTICAL & HEALTHCARE - SALARIES
SALARIES SALARIES
2013/14 2013/14
/€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€
RESEARCH QUALITY & VALIDATION
Microbiology
Validation Manager n/a n/a n/a n/a 29000 37800 22000 25000 n/a n/a 15725 21275 n/a n/a
Analyst n/a n/a 16000 22000 14500 20380 16000 20000 n/a n/a 15419 19409 n/a n/a
Validation Engineer n/a n/a n/a n/a 14500 20000 15000 20000 n/a n/a 13685 18515 n/a n/a
Microbiology
Analyst n/a n/a 12000 18000 11500 17500 12000 16000 n/a n/a 7905 10695 n/a n/a Validation Engineer
(1-3 years’ experience.) (1-3 years’ experience.)
n/a n/a n/a n/a 11500 14500 12000 15000 n/a n/a 8670 11730 n/a n/a
Process Develop-
n/a n/a 18000 24000 35000 43000 22000 25000 n/a n/a 12726 15554 n/a n/a Auditor (GMP/GLP) n/a n/a n/a n/a 11500 14500 14000 18000 n/a n/a 27108 36144 n/a n/a
ment Manager
Instrumentation/
Clinical Opera- n/a n/a n/a n/a 11500 17500 15000 20000 n/a n/a 10347 13998 n/a n/a
28800 38400 n/a n/a 52400 81500 40000 45000 n/a n/a 27621 31779 n/a n/a Elect Engineer
tions Manager
Pharmaceutical
Clinical
19200 24000 n/a n/a 35000 55300 30000 35000 23400 31000 14670 17930 31000 33000 Engineering n/a n/a n/a n/a 37800 43000 23000 28000 n/a n/a 15652 22608 n/a n/a
Research Officer
Manager
Clinical Data
n/a n/a n/a n/a 37800 43600 30000 35000 n/a n/a 7905 10695 n/a n/a Production Engineer 24000 33600 n/a n/a 14500 20000 15000 20000 11000 14000 10347 13998 31000 33000
Manager
QUALITY & VALIDATION Production
16800 21600 n/a n/a 11500 17500 12000 17000 8600 11000 10347 13998 26000 28000
Technologists (op)
Director of Quality 21600 28800 n/a n/a 43000 52500 35000 40000 23400 31000 23668 27231 41000 44000
Compliance Manager 24000 28800 n/a n/a 37800 40000 17000 23000 n/a n/a 15652 22608 46000 49000
Quality Manager 33600 43200 n/a n/a 37800 43000 25000 30000 18700 23400 16650 19795 36000 39000
Compliance Officer 13440 16800 n/a n/a 20000 26000 15000 20000 n/a n/a 13998 15652 26000 28000
Quality & GMP
n/a n/a n/a n/a 23300 29000 18000 20000 n/a n/a 16650 18500 33000 39000 Regulatory Affairs
Trainers 33600 38400 19200 24000 43000 49500 15000 19000 26500 35000 15652 27826 46000 49000
Manager
QA/QC Supervisor n/a n/a n/a n/a 23300 26000 15000 20000 14000 17000 13770 18630 41000 44000
Senior Regulatory
19200 28800 16800 18000 32000 37800 15000 18000 15600 23400 12173 17391 41000 44000
QA / QC Analyst n/a n/a n/a n/a 14500 20000 14000 18000 11000 14000 9860 13340 31000 33000 Affairs Officer
Regulatory Affairs
QA / QC Analyst 16800 19200 15600 16800 28000 32000 12000 17000 12500 15600 6956 12173 31000 33000
n/a n/a n/a n/a 11500 17500 12000 16000 7800 11000 6956 11400 26000 28000 Officer
QA Technicians n/a n/a n/a n/a 8700 14500 8000 12000 7800 11000 13700 18300 23000 26000 Health & Safety
16800 21600 12000 15000 23300 29000 14000 19000 7800 9300 9391 13913 23000 26000
Officer
Quality
Engineer 19200 24000 n/a n/a 17500 23300 15000 20000 11000 14000 15385 20815 31000 33000 Environmental
13440 16800 11000 14000 23300 29000 14000 19000 7800 9300 10215 12485 23000 26000
(3+ years’ experience.) Officer
20 21
ENGINEERING & MANUFACTURING
This field of industry is highly influenced by automotive production in all CEE countries, which has become the most popular
region for car production in Europe over the last 10 years. Companies are looking for candidates with 3-5 years of experience
in Engineering, Quality, Production and Mechanical Specialisms.
Candidates are expected to be able to communicate in English and based on our experience in the Czech Republic, Slovakia, and
Hungary there is big competition between production companies to attract these candidates. The ability to speak German is
also a big advantage for employees working in this sector due to the origins of the big automotive employers.
The Engineering sector in Poland has changed significantly over the last 3 years. The most dynamic engineering sectors in
Poland are currently at their peak of development; the energy sector; production (automotive and FMCG); and IT engineering.
Production plants in Poland along with Slovakia are amongst the most automated and cutting-edge in Europe, mostly thanks
to foreign investment partnership with local businesses. The current economic situation has led to raised standards and higher
expectations of potential employees.
For career entry into this employment market large automotive producers offer comprehensive graduate training programmes
which they use to create talent pools to attract and retain the best graduate talent.
ENGINEERING & Recruiters are looking for graduates with excellent soft skills, technical capabilities and language skills. The competition is
high for positions in these graduate programmes and employers are likely to consider not only technical skills but also client
MANUFACTURING -orientation and a wide spectrum of non-technical skills.
Staff turnover in the Automotive industry in Central and Eastern Europe is the lowest of all.
Future salary and labour market predictions depend on car manufacturers, who have started to announce slight decreases
in production due to market saturation and lower demand from China, the USA and South American markets. On the other
hand there are big opportunities in the fields of renewable and green energy in CEE countries aswell as IT technologies which
depend on inward investment in R&D.
23
ENGINEERING & MANUFACTURING - GENERAL SALARY OUTLOOK ENGINEERING & MANUFACTURING - SALARIES

SALARIES SALARIES
CZECH REPUBLIC SLOVAKIA POLAND HUNGARY TURKEY Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR
2013/14 2013/14
/€ /€ /€ /€ /€ /€ /€
Yes depending on
SALARIES No significant Rising in line with Stable except for Minimum 7% in line ENGINEERING
the sector – most
Growth / growth in salaries inflation but no very specialist with inflation
growth in the
Decline since 2009 significant growth positions Automation
automotive sectors 14 400 24 000 15 000 21 000 14 500 18 900 16 000 21 000 20 000 30 000 11 295 15 813 23 000 26 000
Engineer
Mechanical High competition
Engineers process, Quality or Process amongst Engineers More senior candids CAD Technician 12 000 19 200 12 000 17 000 13 100 17 400 15 000 20 000 10 000 12 500 13 554 15 813 26 000 28 000
English and German
project, quality and Engineering as Poland highly ad- with over 5 years
speaking engineers
production background vanced manufacturing experience Chemical
MOST 12 000 19 200 15 000 20 000 10 200 14 500 15 000 20 000 11 700 14 000 13 554 20 331 23 000 26 000
engineers infrastructure . Engineer
IN DEMAND
SENIOR Water-energy Quality Engineers, Electrical
POSITIONS Electrical Engineers N/A N/A 14 400 21 600 14 000 18 000 13 100 17 400 17 000 22 000 11 700 14 000 11 295 15 813 23 000 26 000
engineers Production Engineers Engineer
Sales engineers with Electronic

Mechanical 14 400 21 600 14 000 18 000 13 100 17 400 17 000 22 000 11 700 14 000 11 295 15 813 23 000 26 000
fluent English and N/A N/A N/A Engineer
Engineers
German
Engineering
24 000 43 200 27 000 36 000 23 300 34 900 22 000 26 000 18 000 23 000 18 072 22 590 23 000 26 000
Manager
GRADUATE Yes there are good Yes there are good
Available Yes Yes
POSITIONS opportunities opportunities Lean Engineer 19 200 28 800 17 000 24 000 18 900 26 200 18 000 23 000 15 000 18 000 13 554 15 813 23 000 26 000
Maintenance
19 200 28 800 15 000 20 000 13 100 17 400 15 000 20 000 11 500 13 000 13 554 15 813 23 000 26 000
STAFF Engineer
TURNOVER IN N/A 3-5% 15% N/A 20%
THE INDUSTRY Maintenance
14 400 19 200 11 000 15 000 10 200 14 500 8 000 12 000 6 800 9 000 11 295 15 813 26 000 28 000
Technician
Communicable Manufacturing
14 400 19 200 15 000 20 000 17 400 24 700 15 000 20 000 13 500 15 500 11 295 20 331 23 000 26 000
English, and fluent Most wanted is Engineer
German are an English- German still Manufacturing
LANGUAGES English and German English and German Turkish and English 21 600 28 800 30 000 42 000 34 900 55 300 23 000 28 000 18 000 23 000 22 590 45 180 41 000 44 000
advantage and the in demand but this Manager
demand for German demand is decreasing
Mechanical
is increasing 14 400 24 000 15 000 20 000 17 400 26 200 16 000 20 000 10 000 14 000 11 295 20 331 26 000 28 000
Design
24 25
ENGINEERING & MANUFACTURING - SALARIES ENGINEERING & MANUFACTURING - SALARIES
SALARIES SALARIES
2013/14 2013/14
/€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€
ENGINEERING QUALITY
Six Sigma Project

14 400 24 000 15 000 21 000 14 500 18 900 16 000 21 000 20 000 30 000 11 295 15 813 23 000 26 000 19 200 28 800 24 000 42 000 23 300 32 000 18 000 22 000 22 000 27 000 13 554 22 590 46 000 49 000
Consultant Manager
Six Sigma Supply Chain

16 800 21 600 17 000 22 000 20 300 24 700 16 000 21 000 14 000 16 800 13 554 18 072 23 000 26 000 24 000 33 600 30 000 42 000 29 100 43 600 23 000 28 000 22 000 27 000 15 813 27 108 46 000 49 000
Engineer Manager
Validation Workshop
14 400 19 200 17 000 22 000 17 400 23 300 15 000 20 000 14 000 16 800 13 554 15 813 23 000 26 000 19 200 28 800 24 000 36 000 26 200 40 700 12 000 18 000 17 000 20 000 11 295 15 813 41 000 44 000
Engineer Manager
QUALITY
Materials
12 000 16 800 12 000 17 000 17 400 26 200 12 000 18 000 17 000 20 000 8 133 11 295 16 000 18 000
Co-Ordinator
Quality
24 000 33 600 30 000 42 000 23 300 40 700 25 000 30 000 20 000 23 000 13 554 31 626 41 000 44 000
Manager
Manufacturing
14 400 21 600 15 000 22 000 14 500 20 300 10 000 12 000 13 000 17 000 9 036 13 554 16 000 18 000
Quality Shift Leader
14 400 21 600 16 000 22 000 14 500 21 800 18 000 22 000 12 000 15 000 11 295 22 590 23 000 26 000
Engineer
Cold End
8 160 11 040 9 000 12 000 n/a n/a 7 000 9 000 5 800 8 400 5 422 9 036 n/a n/a
Operator
ISO Specialist 14 400 19 200 17 000 21 000 14 500 20 300 18 000 22 000 12 000 15 000 11 295 20 331 23 000 26 000
Plant CNC Turner 9 600 12 000 9 000 14 000 10 200 13 100 7 000 9 000 6 800 9 000 5 422 9 036 n/a n/a
14 400 19 200 18 000 24 000 66 900 87 300 25 000 30 000 30 000 42 000 45 180 67 771 41 000 44 000
Supervisor
Production
Production 5 760 8 160 8 000 11 000 10 200 11 600 6 000 8 000 5 800 8 400 6 777 11 295 n/a n/a
38 400 57 600 30 000 42 000 34 900 49 500 22 000 27 000 25 000 30 000 22 590 45 180 46 000 49 000 Operative
Manager
Senior Produc- Machine

24 000 33 600 10 000 15 000 20 300 29 100 16 000 20 000 20 000 25 000 15 813 27 108 31 000 33 000
5 760 8 160 8 000 11 000 7 200 10 200 6 000 8 000 6 800 9 000 5 422 9 036 n/a n/a
tion Controller operator
26 27
LOGISTICS & PURCHASING
In 2012 we searched mostly for strategic purchasing positions (both direct and indirect) both for logistics suppliers and
manufacturers. The market is mostly looking for senior candidates such as Logistics Managers, Supply Chain Managers,
and Logistics Specialists with English and /or other European languages. This market is stable in most countries and
consequently salaries are only rising in line with inflation.
The Logistics sector in Turkey is a high growth sector that is gaining importance due to Turkey’s strategic location.
As in the CEE region, the Turkish market is looking for senior, qualified and experienced candidates. The most required
language is English. There are also opportunities for graduates with sector specific education and 2+ languages.
In the purchasing field across Europe there is a high demand for strategic purchasers (direct and indirect) with 3-5 years
of experience and high level of English.
LOGISTICS &
PURCHASING
29
LOGISTICS & PURCHASING - GENERAL SALARY OUTLOOK LOGISTICS & PURCHASING - SALARIES

SALARIES SALARIES
CZECH REPUBLIC SLOVAKIA HUNGARY TURKEY Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR
2013/14 2013/14
/€ /€ /€ /€ /€ /€ /€
SALARIES Important and growing
Stable but in gradual LOGISTICS
Growth / Stable In line with inflation sector but salaries
decline
Decline are not growing
Logistic Manager 28 800 48 000 33 600 42 000 29 100 52 400 26 000 30 000 25 200 42 000 22 590 31 626 41 000 44 000
Logistic
Strategic Purchasing Senior Strategic Buyers in 14 400 28 800 18 000 27 600 23 300 34 900 14 000 19 000 11 500 15 500 13 554 22 590 31 000 33 000
Logistics specialist Supervisor
Direct and Indirect the Automotive industry Logistics specialist
Purchasing specialist Warehouse
– 3-5 years experience 3- 10 years experience 20 000 30 000 26 400 33 600 20 300 37 800 18 000 23 000 11 800 13 500 13 554 22 590 41 000 44 000
Manager
Logistics Managers Logistics Managers Purchasing specialist N/A Warehouse
12 000 19 200 14 400 20 400 16 000 21 800 14 000 19 000 6 800 8 400 9 036 15 813 31 000 33 000
MOST Supervisor
IN DEMAND Supply chain Manager Warehouse Managers Supply chain N/A Transport
24 000 38 400 26 400 36 000 20 300 37 800 26 000 30 000 20 200 31 000 15 811 22 590 41 000 44 000
SENIOR Manager
POSITIONS Freight and Forwarding Transport
N/A Logistics super visor N/A 12 000 14 400 14 400 18 000 17 400 26 200 14 000 19 000 12 300 20 200 11 295 15 881 41 000 44 000
Specialist Co-ordinator
Transport
N/A Logistics solution managers Sales Manager N/A
Co-ordinator 14 400 24 000 14 400 18 000 20 300 29 100 14 000 19 000 16 800 21 900 11 295 15 881 41 000 44 000
(Air freight)
N/A Commodity buyers N/A N/A
Forklift driver 7 200 11 040 8 400 10 200 11 000 17 000 8 000 12 000 4 600 5 300 7 646 9 036 15 000 18 000
GRADUATE Junior buyers Some but companies prefer

Yes to assist managers Yes but not great Warehouseman 5 760 8 160 8 400 10 200 6 400 10 200 8 000 10 000 3 100 4 600 5 270 6 777 15 000 18 000
POSITIONS Logistic specialists experienced graduates
PURCHASING
STAFF Purchasing
28 800 43 200 30 000 42 000 29 100 58 200 24 000 29 000 20 200 25 200 15 813 27 108 41 000 44 000
TURNOVER IN LOW LOW LOW 10-20% Manager
THE INDUSTRY Strategic/Project
19 200 33 600 20 400 30 000 23 300 34 900 19 000 24 000 15 400 20 200 13 554 18 072 26 000 31 000
buyer
Senior Buyer 19 200 33 600 15 600 21 600 17 400 24 700 19 000 24 000 10 700 13 300 9 036 15 813 26 000 28 000
LANGUAGES English +European English + German Hungarian +English English so a bonus
Junior Buyer 12 000 21 600 12 000 16 800 10 200 13 100 14 000 18 000 6 200 8 400 5 421 9 036 26 000 31 000
30 31
BANKING & FINANCIAL SERVICES
Over the past 3 years we have witnessed significant global regulatory reform. Banks and securities firms are faced with
numerous challenges and sweeping changes. As such there is no doubt that the environment has been a difficult one for banks.
Across Europe banks have already undergone the restructuring process including cost-cutting and redundancy. In 2013, the
two largest Czech banks announced mass layoffs. Česká Spořitelna and ČSOB together released more than 1,100 employees.
In Hungary there is major competition in the finance and banking market which saw no growth in 2012. Raiffeisen, Unicredit
and several other banks cut jobs due to increased taxation which has affected growth in a dramatic way over the last 2-3
years,. Consequently, across Central and Eastern Europe there has been no increase in salaries in this sector (except in line with
inflation) and we don’t expect salary growth in 2013.
In Poland, In spite of the ongoing crisis, the banking sector is still looking good for candidates in the fields of sales and
customer service as banks focus on attracting and retaining customers. There is also a demand for strong successful managers
who would take on and lead teams through “the storm”.
Whilst 2012 was not the best year with redundancies and hiring freezes in effect our clients tell us that for the second half of
2013 the prospects are better but not great. Recruitment processes are still in place but the aim is to retain the current level
BANKING &
of staff rather than expanding employee numbers.
The story is however different in Turkey where recruitment activity in the banking and finance sector is active due to their
FINANCIAL
growing economy.
We have highlighted the key positions in demand, whether or not there is growth in salaries, language requirements and
SERVICES
student opportunities in the Banking and finance sector for each country.
33
BANKING & FINANCIAL SERVICES - GENERAL SALARY OUTLOOK BANKING & FINANCIAL SERVICES - SALARIES

SALARIES SALARIES
2013/14 2013/14
/€ /€ /€ /€ /€ /€ /€
SALARIES In line with ROLE min max min max min max min max min max min max min max
No movement No movement No movement 5-10% Growth
Growth / Decline inflation FUNDS
Corporate Sales & Corporate Sales & Budgeting & Settlements

Corporate Sales Tax Specialists n/a n/a 26 400 36 000 23 300 29 100 55 000 60 000 50 000 67 000 18 072 22 590 n/a n/a
Marketing Marketing Planning Positions Manager
Procedural Specialists Actuaries Accountancy Auditors Financial Analysis
Treasury
Strong Team Leaders Financial Reporting 28 800 48 000 n/a n/a 32 000 50 000 22 000 27 000 n/a n/a n/a n/a 20 800 26 000
MOST N/A Risk Managers Accounting (Banking)
IN DEMAND Managers Experts
SENIOR Capital Market Treasury Opera-
N/A Management Board Financial controllers Financial Controlling 33 600 48 000 26 400 36 000 35 000 43 700 60 000 65 000 50 000 67 000 27 108 31 629 41 700 47 000
POSITIONS Specialists tions Manager
N/A Controllers Controlling and HR Treasury Corporate Finance Treasury

28 800 48 000 15 600 21 600 20 400 26 200 25 000 30 000 16 800 20 600 18 072 20 331 26 000 20 800
Analyst
Anti - Fraud Asset Management
N/A N/A N/A
Specialists Specialists Corporate
24 000 52 800 14 400 26 400 26 200 34 900 23 000 28 000 21 800 25 000 n/a n/a 26 000 28 000
Banking
Marketing, ales and Graduates with MAs or New graduates
GRADUATE Not a large Not a large
customer service, BAs in in audit and Senior Credit
POSITIONS demand demand 24 000 43 200 16 800 21 600 20 400 29 100 19 000 24 000 13 000 16 800 18 072 20 331 31 000 33 000
product management Banking and Finance advisory services Analyst
Capital Market
STAFF
Specialist n/a n/a 12 000 16 800 17 400 23 300 17 000 23 000 10 000 13 000 9 036 11 295 15 000 20 800
TURNOVER
N/A 14.5 % 10 % N/A 25 % (1-3 yrs experience)
IN THE
INDUSTRY Capital Market
Specialist n/a n/a 16 800 30 000 23 300 29 100 25 000 30 000 13 000 16 800 15 951 18 072 23 000 26 000
English + European English + European (3+ yrs experience)
as German, French, as German, French,
Spanish or Spanish or Actuary
24 000 31 200 10 800 14 400 14 500 20 400 18 000 23 000 10 000 13 000 9 036 11 295 18 000 20 000
English and Portuguese, Portuguese, (1-3 yrs experience)
LANGUAGES N/A English
German Scandinavian Scandinavian
(Finnish, Norwegian, (Finnish, Norwegian,
Actuary
Dutch etc.), or Asian Dutch etc.), or Asian 28 800 38 400 14 400 26 400 20 400 26 200 30 000 35 000 13 000 16 800 11 295 13 554 26 000 28 000
(3+ yrs experience)
languages languages
34 35
ACCOUNTANCY & INSURANCE
Despite a slight slowdown since 2011/2012 we can say that the Accountancy and Insurance labour markets across
Poland, Czech Republic, Slovakia, Hungary and Romania have been relatively stable over the last year with no growth
in salaries.
Currently, the most sought after candidates are Controllers, Analysts and Finance Managers; these roles were also the
most required in 2012. Our clients are recruiting experienced candidates (3 – 8 years of experience), there are not too
many opportunities for graduates or candidates with short-term experience. Positions for junior candidates or graduates
are still quite rare.
Our experience records that international accounting and insurance companies have a preference for senior candidates
with more than 3 years of experience and mostly with fluent English language ability, 9 in 10 positions require candidates
with an advanced level of English language (B2 level or higher). We have witnessed continuous hiring within ‘The Big 4”
and in financial shared service centers who are hiring more experienced candidates.
In the Eastern most corners of Europe, Turkey’s insurance market is booming with the industry growing at approximately
20% in 2012. There are currently nearly 1800 open vacancies in the most used career portal. Starting salaries did not grew by
approximately 7.5-8% .We expect that this boom will likely cause further wage inflation moving forward as the best
ACCOUTANCY companies battle to attract the best talent.
The accountancy and insurance sector also offers some opportunity for graduates, who want to start their careers in
& INSURANCE Shared Service Centres or Business Process Outsourcing centers particularly for those with good command of foreign
languages. The rarer the language, the better (particularly Scandinavian languages), however the competition is high and
the companies are focusing on high quality candidates.
We do not expect the significant changes in this business area in 2013.The biggest demand in the market will be for
accounting roles, tax experts, sales representatives and auditors.
We have highlighted the key positions in demand, whether or not there is growth in salaries, language requirements and
student opportunities in the Accountancy and Insurance sectors for each country.
37
ACCOUNTANCY & INSURANCE - GENERAL SALARY OUTLOOK ACCOUNTANCY & INSURANCE - SALARIES
CZ - Prague SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius

SALARIES SALARIES TR - Istanbul
CZECH REPUBLIC SLOVAKIA ROMANIA TURKEY Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR
2013/14 2013/14 Salary / YEAR / €
/€ /€ /€ /€ /€ /€
SALARIES ACCOUNTANCY
NO MOVEMENT NO MOVEMENT NO MOVEMENT 7.5- 8% Growth
Growth / Decline
CFO 48 000 67 200 36 000 48 000 101900 145960 45 000 50 000 50 000 100800 40 662 49 698 104000 114000
Controllers Financial Controllers Accountants Sales Representatives
MOST Finance
Financial Investment 43 200 52 800 30 000 36 000 64 000 116500 40 000 45 000 42 000 75 600 31 626 45 180 78 000 88 000
IN DEMAND Analysts Auditors N/A Director
SENIOR Advisors
POSITIONS
Financial
Finance Managers Tax experts N/A Insurance specialists Controller 24 000 28 800 12 000 16 800 20 300 26 200 19 000 24 000 20 000 25 000 22 590 31 626 26 000 31 000
(1-3 years experience)
Financial
Some opportunity Some opportunity Yes- some universities
Controller 28 800 38 400 19 200 24 000 26 200 43 600 24 000 26 000 25 000 33 600 31 626 40 662 36 000 39 000
GRADUATE mainly in international mainly in international have insurance faculties
Rare (3+ yrs experience)
POSITIONS shared service centres shared service centres which help to build career
-Competition is high -Competition is high paths early
Financial /
Management 12 000 19 200 18 000 24 000 32 000 42 000 17 000 22 000 20 000 25 000 18 072 20 331 36 000 39 000
Accountant
STAFF
TURNOVER
Turnover is low 14% N/A 15%
IN THE Tax Director 48 000 57 600 42 000 54 000 78 600 96 400 34 000 39 000 42 000 75 600 31 626 36 144 52 000 57 000
INDUSTRY
English becoming more Tax Manager 38 400 48 000 30 000 42 000 40 700 49 500 28 000 33 000 30 000 42 000 22 590 27 108 46 000 52 000
English, German, French, important especially in

English required English, required in most
LANGUAGES Spanish, Hungarian, senior management po-
in 90% of roles of the positions
Polish sitions but not for field Tax Assistant /
sales positions 12 000 28 800 15 600 24 000 17 400 40 700 12 000 14 000 25 000 33 600 11 295 14 909 26 000 31 000
Specialist
38 39
ACCOUNTANCY & INSURANCE - SALARIES ACCOUNTANCY & INSURANCE - SALARIES
CZ - Pragu SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius TR - Istanbul CZ - Prague SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius TR - Istanbul
SALARIES SALARIES
2013/14 2013/14
/€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€
ACCOUNTANCY ACCOUNTANCY
General
Audit Manager 38 400 48 000 30 000 42 000 43 600 52 400 30 000 35 000 30 000 42 000 27 108 36 144 46 000 52 000 Accounting & Part 14 400 21 600 n/a n/a 13200 16400 14000 18 000 11 800 15200 n/a n/a n/a n/a
Qualified
Part Qualified
Auditor
Accountant 12 000 15 840 12 000 18 000 14 000 15 000 8 000 10 000 8 400 13 000 6 777 8 132 n/a n/a
(1-3 yrs experience) 12 000 19 200 12 000 16 800 14 500 18 600 16 000 20 000 20 000 25 000 9 036 18 072 26 000 31 000
(1 - 3 yrs experience)
Part Qualified
Auditor Accountant 15 840 19 200 18 000 24 000 15 400 18 000 10 000 12 000 11 800 15 200 8 132 9 036 n/a n/a
(3 + yrs experience) 19 200 28 800 16 800 24 000 14 500 23 300 22 000 25 000 25 000 33 600 18 072 27 108 26 000 28 000 (3 + yrs experience)
Cost Accountant Book-Keeper 14 400 19 200 12 000 18 000 8 700 14 500 13 000 15 000 6 800 8 400 11 295 13 554 9 000 10 000
(1-3 yrs experience) 12 000 14 400 10 800 14 400 15 200 17 400 10 000 12 000 20 000 25 000 6 777 9 036 18 000 20 000
Payroll Manager 21 600 24 000 36 000 48 000 14 500 34 900 22 000 26 000 16 800 21 800 18 073 20 331 36 000 39 000
Cost Accountant
14 400 21 600 14 400 18 000 18 000 24 200 12 000 14 000 25 000 33 600 9 036 11 295 26 000 28 000
(3 + yrs experience)
Payroll Clerk 14 400 19 200 10 200 12 600 11 600 14 500 10 000 13 000 6 800 8 400 8 132 11 295 26 000 31 000
Financial
Accountant 12 000 16 800 12 000 18 000 15 400 18 000 12 000 14 000 10 000 15 200 6 777 9 036 26 000 31 000
(1-3 yrs experience) Credit Controller / 28 800 33 600 24 000 36 000 29 100 40 700 24 000 28 000 23 500 28 000 20 331 24 849 36 000 39 000
Manager
Financial
Accountant Credit Control
14 400 21 600 18 000 24 000 18 000 24 200 14 000 16 000 15 200 22 000 9 036 13 554 36 000 39 000 21 600 26 400 16 800 19 200 23 300 34 900 21 000 24 000 13 400 21 000 18 072 20 331 26 000 28 000
(3 + yrs experience)
(3+ yrs experience)
40 41
ACCOUNTANCY & INSURANCE - SALARIES ACCOUNTANCY & INSURANCE - SALARIES
SALARIES SALARIES
2013/14 2013/14
/€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€
ACCOUNTANCY INSURANCE
Credit Control Claims Manager 24 000 28 800 24 000 36 000 17 400 23 300 24 000 27 000 n/a n/a 11 400 16 000 36 000 39 000
16 800 21 600 10 800 15 600 17 400 23 300 14 000 16 000 10 000 13 400 11 295 13 554 26 000 31 000
Claims
14 400 19 200 10 200 12 000 8 700 13 100 12 000 15 000 n/a n/a 8 100 11 400 26 000 31 000
Accounts Administrator
Receivable 24 000 38 400 24 000 36 000 34 900 52 400 24 000 28 000 22 000 25 000 20 331 24 849 36 000 39 000 Technical Claims
Manager n/a n/a 12 000 18 000 n/a n/a 11 000 16 000 n/a n/a 8 100 11 400 26 000 28 000
Handler
General
Accounts
Insurance 14 400 19 200 12 000 18 000 8 700 11 600 12 000 15 000 n/a n/a 8 100 11 400 26 000 31 000
Receivable 12 000 14 400 10 200 12 000 8 700 14 500 13 000 15 000 8 400 13 000 8 132 11 295 26 000 31 000
Administrator
Clerk
Commercial
Accounts Underwriting 14 400 19 200 12 000 18 000 13 600 14 500 10 000 13 000 n/a n/a 8 100 11 400 26 000 31 000
Payable 24 000 38 400 24 000 36 000 34 900 52 400 24 000 27 000 16 800 21 800 20 331 24 849 36 000 39 000 Admin
Manager Underwriting
12 000 14 400 12 000 18 000 11 600 14 500 12 000 15 000 n/a n/a 8 100 11 400 26 000 31 000
Administrator
Accounts
12 000 14 400 9 600 12 000 8 700 14 500 13 000 15 000 6 800 8 400 8 132 11 295 26 000 31 000 Life & Pensions
Payable Clerk n/a n/a 18 000 36 000 23 300 29 100 24 000 27 000 n/a n/a 18 300 23 000 36 000 39 000
Regional Manager
Accounts Life Assurance

n/a n/a 12 000 18 000 8 700 13 100 12 000 15 000 n/a n/a 8 100 11 400 26 000 28 000
Assistant 12 000 14 400 16 800 20 400 16 000 18 900 12 000 15 000 10 000 13 400 8 132 11 295 26 000 28 000 Administrator
(3+ years experience)
Pensions Manager n/a n/a 18 000 36 000 17 400 26 200 24 000 27 000 n/a n/a 1 600 20 600 36 000 39 000
Chief
21 600 28 800 21 600 26 400 37 800 46 600 25 000 30 000 16 800 21 800 13 554 22 590 28 000 31 000 Pensions
Accountant n/a n/a 10 200 18 000 8 700 13 100 12 000 15 000 n/a n/a 8 100 11 400 26 000 28 000
Administrator
Loss Adjuster n/a n/a n/a n/a 12 000 14 600 10 000 13 000 n/a n/a 11 400 16 000 26 000 31 000
Accounting
21 600 26 400 20 400 24 000 32 000 40 700 18 000 20 000 16 800 21 800 18 072 20 331 33 000 36 000 Negotiator/
Team Leader n/a n/a n/a n/a 15 000 21 000 12 000 15 000 n/a n/a 13 700 20 600 n/a n/a
Adjudicator
42 43
SALES & MARKETING
During the economic crisis, most companies focused on increasing sales and reducing costs, particularly marketing costs.
Whilst this is a simple summary, this applies to trends in the Sales and Marketing sector across our network.
In an effort to increase their turnover, organisations are attempting to attract experienced sales representatives or
managers who may not even boast years of experience but proven sales results and a good level of English. Companies
are looking for ‘hunters’ – i.e. aggressive and proven sales people. The market is particularly attractive for technical sales
representatives who major in IT, Telecomms and Engineering. Despite high demand, salaries did not grow significantly
this year, but there are some sectors (for example IT) where there is visibly higher competition for skilled sales people
creating higher salaries for these candidates. In addition we have seen slight growth in the number of senior sales
managers willing to consider new opportunities which means that there is an increased pool of available sales talent in
the market.
Marketing is one of the first departments to suffer from cost cutting during an economic slowdown. This trend is visible
in not just small and medium sized companies but also in large multinational corporations. Large marketing depart-
ments where most of the marketing activities were delegated to specialized agencies have now had their budgets cut
meaning that these functions are now being carried out by the in house marketing team, forcing marketers to become
more specialized. This has lead to demand for more specific skills sets particularly in online and digital marketing and
SALES & brand management.
We don’t expect this trend to change in the near future. As there are huge numbers of marketing candidates with
MARKETING experience as well as fresh graduates (this is one of the most popular areas of study in European universities) the compe-
tition is enormous, mostly in less specialized positions as there are fewer opportunities on the market. Therefore salaries
are not growing, except for very specialized positions.
Candidates who are specialized in specific fields such as digital marketing, online marketing, brand marketing, BTL/ATL
marketing have better opportunities for employment, however, increased competition has raised the bar higher. Good
marketing specialists need to be creative, but also understand sales, financials, analytics and be very business oriented.
In all positions the English language is a must and other languages are also a big advantage especially in corporates.
As sales and marketing become more integrated, marketing salaries will become more aligned to business performance,
marketers must be able to demonstrate return on investment and sales growth and hence, we believe that the trend
in salary growth in marketing will be bonus related rather than an increase in basic salaries.
45
SALES & MARKETING - GENERAL SALARY OUTLOOK SALES & MARKETING - SALARIES

SALARIES SALARIES
2013/14 2013/14
/€ /€ /€ /€ /€ /€ /€
ACROSS ALL COUNTRIES DEMAND IS HIGHEST FOR SALES AND MARKETING CANDIDATES IN THE PHARMACEUTICAL INDUSTRY ROLE min max min max min max min max min max min max min max
SALES
SALARIES Despite demand
Slight growth in Sales Growth is bonus Salaries grew rapidly Sales & Marketing
Growth / salaries decreased Small increase 37 000 69 400 37 500 60 000 58 200 101 900 50 000 55 000 39 000 54 600 27 204 68 028 88 000 114000
Salaries related 8-11% Director
Decline slightly
Sales Director 37 000 55 000 30 000 55 000 58 200 101 900 50 000 55 000 31 200 46 800 24 944 63 253 78 000 114000
Business Business Deve-

Top level Senior Sales
Senior Sales Managers Sales Managers Development lopment Manager 24 000 33 600 37 500 45 000 43 600 58 200 25 000 30 000 26 500 34 300 20 331 27 108 33 000 52 000
Sales Managers Representatives
MOST Managers (3-5 years experience)
IN DEMAND Key Account Specialists with Key Account Key Account Key Account
POSITIONS IN Area Sales Managers
Managers analytical skills Managers Managers Manager 16 800 33 600 24 000 37 500 29 100 43 600 20 000 25 000 11 000 15 600 18 141 27 204 31 000 41 000
SALES (2-5 years experience)
Technical Sales Sales Sales Engineers/
Retail Managers N/A Key Account
Reps /Managers Representatives Technical sales reps
Manager 19 200 33 600 37 500 45 000 43 600 52 400 28 000 33 000 20 000 28 000 27 204 40 662 41 000 44 000
Online and Digital Online and Digital Online and Digital Online and Digitl Online and Digital (5+ years experience)
MOST
Marketing Specialists Marketing Specialist Marketing Specialist Marketing Specialist Marketing Specialist Sales
IN DEMAND 9 600 24 000 12 000 18 000 8 700 17 400 8 000 13 000 7 800 11 000 9 036 18 072 20 000 23 000
Representative
POSITIONS IN
MARKETING Brand Managers Brand Managers Brand Managers Brand Managers N/A Telesales
14 400 21 600 12 000 18 000 7 200 10 200 6 000 9 000 6 200 7 800 5 421 11 295 17 000 18 000
Rrepresentative
MARKETING
GRADUATE High Competition for High Competition for High competition for High competition for
Experience is preferred Marketing Director 37 000 55 000 36 000 42 000 43 600 69 900 45 000 50 000 31 200 46 800 24 944 63 253 78 000 104000
POSITIONS graduate positions graduate positions graduate positions graduate positions
Marketing Manager 23 100 37 000 27 600 33 600 26 200 43 600 40 000 45 000 31 200 39 000 22 590 33 885 73 000 75 000
STAFF Public Relations
High for sales reps, High for sales reps, low High for sales reps, 19 200 28 800 18 000 24 000 29 100 43 600 35 000 40 000 26 500 31 200 20 331 29 367 41 000 44 000
TURNOVER IN N/A N/A Manager
low for marketing for marketing low for marketing
THE INDUSTRY
PR Executive 14 400 19 200 14 400 18 000 17 400 23 300 20 000 25 000 9 300 14 000 11 072 18 072 26 000 28 000
Marketing Executive
Communicative 14 400 19 200 14 400 18 000 17 400 23 300 15 000 20 000 11 000 14 000 9 939 18 072 41 000 44 000
English (2-5 years experience)
LANGUAGES English required for English English English
and /or German
most positions Marketing Analyst 12 000 19 200 13 200 16 800 14 500 20 300 14 000 16 000 12 500 15 600 5 421 15 813 26 000 36 000
46 47
SALES & MARKETING - SALARIES SALES & MARKETING - SALARIES
SALARIES SALARIES
2013/14 2013/14
/€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€
MARKETING
Brand/Product Assistant Manager 10 560 14 400 12 000 13 500 7 200 11 600 12000 16 000 5 300 8400 6 700 13 700 26 000 28000
Manager 19 200 33 600 20 400 26 400 29 100 34 900 22 000 27 000 18 700 23 400 13 554 18 072 41 000 44 000
(3-5 years experience)
Department
10 560 12 000 12 000 13 500 26 200 34 900 12 000 16 000 10 100 21 900 11 400 18 300 15 000 18 000
Manager
Head of On-
28 800 48 000 24 000 30 000 36 000 44 000 30 000 35 000 23 400 31 200 13 554 24 849 73 000 75 000
line Marketing Retail Sales 9 600 14 400 7 500 9 000 7 600 14 000 10 000 12 000 20 200 34 000 11 400 18 300 10 400 12 000
Digital Area Manager 19 200 38 400 32 400 40 500 29 100 37 800 18 000 23 000 15 300 23 100 23 000 32 000 15 000 18 000
Marketing 24 000 32 000 19 200 26 400 34 500 43 600 25 000 30 000 20 300 26 500 18 300 27 500 73 000 75 000
Manager Merchandiser 11 040 12 000 7 500 9 000 5 800 7 200 8 000 11 000 5 300 6 900 6 700 11 400 10 400 12 000
Content Sales Clerk/
18 500 24 000 19 200 26 400 23 300 29 100 14 000 18 000 20 300 23 400 12 521 24 869 41 000 44 000 7 200 9 600 6 000 7 800 5 800 7 200 8 000 10 000 4 200 4 600 6 700 11 400 10 400 12 000
Manager Cashier
Pay Per Click
24 000 28 000 19 200 26 400 23 400 33 700 12 000 16 000 n/a n/a 9 036 15 813 n/a n/a Internal Sales n/a n/a 9 000 12 000 7 200 11 600 9 000 11 000 3 800 6 200 9 100 18 300 15 000 18 000
Manager
Digital Telemarketing
5 760 9 600 7 500 12 000 7 200 11 600 9 000 11 000 6 800 8 400 16 000 23 000 10 400 12 000
Marketing 17 000 20 500 16 800 19 200 14 500 20 300 12 000 17 000 11 000 14 000 23 000 30 200 26 000 28 000 Executive
Executive Buyer 14 400 24 000 13 200 18 000 17 400 29 100 12 000 14 000 13 300 17 200 13 700 20 600 10 400 12 000
Social Media
Marketing 18 500 24 000 19 200 26 400 29 100 43 600 14 000 18 000 11 000 14 000 16 000 20 600 73 000 75 000 Assistant Buyer 12 000 16 800 9 000 11 500 7 200 11 600 10 000 12 000 6 500 8 400 6 700 11 400 20 000 23 000
Manager Inventory /Stock
9 600 14 400 7 000 9 000 6 400 9 600 11 000 13 000 15 400 21 900 11 400 16 000 20 000 23 000
Controller
SEO Manager 18 500 24 000 19 200 26 400 14 500 18 300 12 000 16 000 18 700 23 400 13 700 18 300 73 000 75 000
Cust Service
24 000 38 400 15 000 20 000 20 400 34 900 20 000 24 000 16 100 21 000 n/a n/a 31 000 33 000
Community/ Manager
Audience 18 500 24 000 19 200 26 400 15 500 19 000 14 000 16 000 n/a n/a 13 700 23 000 73 000 75 000 Cust Service
Manager Representative n/a n/a n/a n/a n/a n/a 8 000 10 000 5 800 8 900 n/a n/a 12 400 14 000
temps
Account
Manager 19 200 33 600 16 800 21 600 26 200 34 900 13 000 17 000 18 700 25 000 12 521 24 869 41 000 44 000 Visual
8 160 12 000 10 500 12 000 8 100 11 000 10 000 12 000 10 100 16 800 9 100 13 700 n/a n/a
(3-5 yrs experience) Merchandiser
General/Store
14 400 24 000 15 000 21 000 8 700 23 300 17 000 23 000 6 900 15 300 11 400 20 600 31 000 33 000 Shop assistant 9 600 12 000 7 200 9 300 7 900 9 200 8 000 10 000 3 800 6 200 6 700 11 400 n/a n/a
Manager
48 49
HR & ADMINISTRATION
Historically, in small and medium sized enterprises across the region, the HR role has encompassed the full range of HR
responsibility from employee relations to payroll, recognition and remuneration to employee engagement and most of all
recruitment. Inward investment by multinational corporations has lead to HR functions becoming more sophisticated and
specialised, attracting different levels of skills and experience.
Across Eastern Europe and Turkey more experienced and specialised candidates are in demand, for instance; HR Business
Partner; Learning & Development Specialist; Recruitment Specialist; and Employee Engagement specialist are all recognized
roles within a specialized HR function. In these roles English is must and a second language is mostly required in the
case of Shared Service Centers focused on HR services which provide support for the organisations operations in other
countries. In general more senior experienced candidates are harder to come and demand is high. At the more junior level
competition is high amongst those with 2-3 years experience.
In the Czech Republic the trend is mostly for Senior HR professionals with more than 10 plus years experience and more
specialised candidates, this trend also applies to Slovakia. In Hungary the HR employment market is stable in comparison to the
Banking and Finance or Construction sectors.
On the Turkish market there is clear demand for HR specialists with the ability to speak Russian or Chinese. SSC centers
HR & focused on HR services also provide opportunity for fresh graduates who are good at languages. In the case of higher
positions, employers are looking for senior specialists with more than 2 years of experience in the specialism.
ADMINISTRATION The HR function has a low attrition rate despite little growth in salaries. The sector is very stable within most CEE countries.
With respect to administrative positions the biggest demand is for PAs and Office Managers with high level of language skills.
51
HR & ADMINISTRATION - GENERAL SALARY OUTLOOK HR & ADMINISTRATION - SALARIES

SALARIES SALARIES
2013/14 2013/14
/€ /€ /€ /€ /€ /€ /€
SALARIES ROLE min max min max min max min max min max min max min max
Growth / STABLE STABLE STABLE STABLE HR business partner HR
Decline
Learning and HR Director
Senior HR Managers HR business partner HR Business Partner HR Business Partner development (10+ yrs 48000 72000 42000 54000 58200 81500 35000 40000 39000 54600 36144 54216 65000 78000
Mgmt experience)
specialist
Learning and Learning and Learning and Learning and HR Director
MOST Compensation and (5+ yrs 38400 57600 36000 45600 52400 72800 30000 35000 31200 39000 22590 31018 36000 39000
development development development development
IN DEMAND benefits Manager Mgmt experience)
Manager Specialist Manager Manager
POSITIONS
IN HR HR Business
Recruiters Compensation and Recruiters Recruiters Employee engage- 24000 38400 21600 28000 29100 43600 20000 24000 28000 31200 22590 27108 52000 57000
Partner
Soft skills trainers benefits manager Soft Skills Trainers Soft Skills Trainers ment Specialist
HR Manager
Employee engage- (3-5 yrs Generalist 38400 48000 27600 33600 34900 52400 22000 24000 28000 31200 18073 22590 36000 39000
HR Generalists HR Generalists HR Generalists In-house Recruiters
ment Specialist experience)
MOST Maternity cover Maternity cover Maternity cover Receptionists Receptionists HR Manager
IN DEMAND (1-3 yrs Generalist 28800 38400 24000 30000 29100 43600 20000 22000 23400 28000 13554 15813 33000 36000
POSITIONS IN PA PA PA PA Administrators experience)
ADMINISTRA-
Office Manager Office Manager Office Manager Office Manager Office Manager HR Generalist/
TION 19200 28800 16800 21600 14500 20300 14000 16000 10900 15600 11295 15813 20000 23000
Specialist
Yes, big demand from
Yes, especially if you
GRADUATE international
have he ability to Yes Yes Yes HR Administrator 10 600 13000 12000 15600 11600 16000 6000 10000 10900 15600 9036 15813 18000 20000
POSITIONS companies due to
speak English well
mass hiring initiative
Recruitment
STAFF HR is stable whereas HR is stable whereas HR is stable whereas HR is stable whereas HR is stable whereas Manager 23100 32400 24000 30000 23300 29100 16000 18000 23400 28000 11295 15813 31000 33000
(In-house)
TURNOVER IN Admin turnover is Admin turnover is Admin turnover is Admin turnover is Admin turnover is
THE INDUSTRY higher higher higher higher higher
Recruitment
16200 18500 12000 18000 11600 17400 12000 14000 7800 12500 9036 15813 33000 36000
Consultant
Excellent English is
LANGUAGES English and German English English English Recruitment
a must 10600 13000 12000 15600 10200 14500 6000 10000 9360 12500 6777 14828 18000 20000
Administrator
52 53
HR & ADMINISTRATION - SALARIES

SALARIES
Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR
2013/14
/€ /€ /€ /€ /€ /€ /€
HR
Training &
Development 28800 43200 24000 30000 23300 34900 16000 20000 20300 23400 18072 25067 31000 33000
Manager
Training
16800 21600 16800 19200 14500 20300 14000 16000 12500 15600 13554 15813 20000 23000
Specialist
Training
16800 21600 15600 18000 17400 23300 12000 14000 9360 12500 9036 11295 20000 23000
Co-ordinator
ADMINISTRATION
Office
Manager with 14400 16800 10800 13200 14500 23300 14000 18000 7000 11000 11295 18072 31000 33000
English
PA / Executive
Assistant 13440 15840 10800 14400 16000 20300 10000 14000 7800 12500 6777 7298 20000 23000
PA / Executive
Assistant 14400 18240 14400 16800 18900 26200 12000 16000 10200 15600 11295 13554 31000 33000
(3+ yrs experience)
Receptionist 9600 12000 7800 10800 7200 11600 6000 8000 6300 7800 5421 9036 12000 13000
Receptionist 11040 12480 9600 11400 8700 13100 8000 10000 7800 9400 9036 13554 14000 15000
(3+ yrs experience)
54 55
CONTACT CENTRES, SHARED SERVICE CENTRES, BPO
We have witnessed a boom in the SSC/BPO sector over the last 8 years in CEE due to the highly educated and cheaper
labour forces available in this region. There has been some stagnation in some countries due to the economic crisis (Czech
Republic, Hungary). Currently we can say that the Slovakian and Hungarian SSC/BPO markets are quite stable, with few
transitions to Slovakia on the one side and some functions which are transferred to other countries due to lower labor
costs on the other side. Hungary has still not reached the golden years of 2006 and 2007 but the situation is improving.
However the Czech Republic, Poland, Romania and also Turkey are enjoying great popularity with foreign companies who
wish to transfer their centers to a lower cost base. The most popular country for SSC/ BPO location in the CEE region is
Poland with more than 375 SSC/BPO centers and more than 100 000 employees in this field.
As SSCs an BPOS grow and provide more sophisticated services for their internal customers there is also a demand for
more senior, specialized candidates with increasing competition leading to higher salaries for the best candidates.
This is followed by Romania where business centers have started to set up not just in Bucharest but also in university cities
to be closer to their potential employees. In Turkey´s market Contact/Customer Service centers have been gaining importance
day by day and this market has a high growth potential as more and more new SSC’s and BPO’s enter the market. Staff turnover
in Turkish centers is around 50% which is much higher than in other countries (around 28% according to the Grafton SSC/BPO
CONTACT survey 2013).
Centers are focused on a wide scope of activities, including customer service, finance and accounting, payroll, IT and
CENTRES technical support, sales, logistics and HR. Companies are looking for graduates as well as for young professionals with 1- 3 years of
experience. SSC/BPO centers are open to fresh graduates who have excellent command of at least two foreign languages,
SSC / BPO
there is particular demand for exotic language combinations but English is compulsory.
Amongst respondents of our recent BPO and SSC HR Trends SURVEY* the percentage of SSCs and BPOs with over 500
staff has nearly doubled from 17.3% in 2011 to 30.6% in 2012 and intention to hire is strong.
57
CONTACT CENTRES, SSC / BPO - GENERAL SALARY OUTLOOK CONTACT CENTRES, SSC / BPO - SALARIES

SALARIES SALARIES
EUROPE & TURKEY Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR
2013/14 2013/14
/€ /€ /€ /€ /€ /€ /€
SALARIES Salaries are stable in Eastern Europe though on the increase

Growth / Decline for Senior Professionals. SSC Manager
(up to 200 FTEs)
72000 96000 36000 54000 75000 96000 80000 110000 50000 84000 18072 24849 n/a n/a
SSC Manager 96000 144000 42000 60000 90000 120000 100000 120000 65000 100000 22590 31626 n/a n/a
(over 200 FTEs)
Executives and Senior Managers with English 11040 12480 9600 10800 8700 10100 10000 12000 5000 6000 6800 9800 15000 18000
Customer
with core
Service language
12000 13440 10800 12000 10500 12600 10000 12000 6000 7000 8160 11760 14000 16000
Sales and Customer Service Representatives Agent
MOST (0 - 1 yrs
with
experience) non core 12000 13440 12000 15600 12600 15000 12000 14000 8000 10000 6800 9800 15000 17000
IN DEMAND language
POSITIONS Multi-lingual Candidates with English 13440 16800 11400 14400 9300 11600 11000 14000 6000 7000 8200 11200 16000 19000
Customer
with core
Service language
14400 16800 13200 15600 12600 13500 11000 14000 7000 8000 10500 13500 15000 17000
Agent
Finance support Candidates (1-3 yrs
with
experience) non core 13440 16800 13200 18000 13500 18000 14000 16000 11000 14000 8200 11200 16000 18000
language
Customer with English 24000 33600 15600 20400 14500 17400 15000 20000 11000 13000 10450 13450 31000 33000
Graduates are in demand for entry level positions though as SSCs and BPOs Service
GRADUATE POSITIONS become more sophisticated expectations of candidates are higher than in Team with other
45000 55000 16800 21600 16000 18000 16000 24000 12000 14000 12750 15750 23000 28000
previous years. Leader language
Customer Service
24000 33600 21600 30000 20400 23300 20000 24000 18000 23000 15000 18000 31000 36000
Manager
with English 11040 12960 9600 14400 8700 10100 10000 13000 5000 6000 8200 11200 15000 18000
Call
STAFF 10-15% in Poland, Czech Republic, Slovakia and Hungary but up to 50% in junior with core
12000 14400 10800 15600 10500 12600 10000 13000 6000 7000 10500 13500 14000 16000
Center language
TURNOVER IN THE INDUSTRY positions in Turkey
Agent non core
language
12000 14400 12000 18000 12600 15000 12000 14000 8000 10000 8200 11200 15000 17000
Call with English 19200 26400 15600 20400 14500 17400 14000 17000 11000 13000 15813 24849 31000 33000
Center
English , Dutch , Scandinavian languages , Italian, Spanish, Polish , Team with other
LANGUAGES 21600 26400 16800 21600 16000 18000 15000 18000 12000 14000 13554 27108 23000 28000
Turkish and Arabic Leader language
Call Centre Manager 19200 28800 21600 30000 23300 29100 55000 60000 18000 23000 31060 34060 31000 36000
58 59
CONTACT CENTRES, SSC / BPO - SALARIES CONTACT CENTRES, SSC / BPO - SALARIES
SALARIES SALARIES
2013/14 2013/14
/€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€
with with English 11040 12000 10200 13200 9600 10500 12000 13000 7000 8000 5878 9043 15000 18000
12000 14400 12000 21600 7200 8700 9000 11000 6000 7000 5000 8000 15000 18000
English Payroll
Inbound with
Specialist with core
12000 12960 11400 14400 13500 14400 13000 14000 8000 9000 7228 11304 14000 16000
(0 - 1 yrs language
Telesales core 12000 15360 13200 22800 7200 9300 9000 11000 7000 8000 6000 9000 14000 16000 experience)
language with
Specialist
with
non core 12000 12960 12000 18000 13500 14400 14000 15000 10000 12000 n/a n/a 15000 17000
language
non core 12000 15360 15600 24000 8700 10100 10000 13000 11000 14000 5000 8000 15000 17000
language
with English 12000 12960 12000 16800 13500 14400 14000 15000 8000 9000 8139 15826 20000 28000
with Payroll
English
12000 14400 12000 21600 7200 9300 9000 11000 6000 7000 6000 9000 15000 18000 Specialist with core
(1-3 yrs language
12000 14400 12000 16800 15600 18000 16000 18000 9000 10000 9947 15826 18000 23000
Outbound with experience)
with
Telesales core 12000 16800 13200 22800 8700 10500 9000 11000 7000 8000 7000 10000 14000 16000 non core 12000 14400 13200 18000 17200 19000 18000 22000 12000 14000 n/a n/a 19000 26000
language
Specialist language
with
non core 12000 16800 15600 24000 8700 10500 10000 13000 11000 14000 6000 9000 15000 17000 Payroll with English 19200 24000 19200 24000 15600 18000 23000 26000 12000 14000 13565 18086 31000 33000
language
Team
with with other
12000 16800 15600 22800 12600 15000 11000 15000 11000 13000 10000 11500 31000 33000 Leader 19200 24000 21600 27600 17200 19000 23000 28000 13000 15000 n/a n/a 23000 28000
Teleseles English language
Team with
Leader other 19200 26400 16800 25200 14500 17400 12000 16000 12000 14000 11295 22590 23000 28000 Payroll Manager 33600 48000 36000 48000 14500 34900 30000 35000 13000 15000 10000 12000 41000 44000
language
Tax with English 13440 16800 10800 13200 9600 10500 12000 13000 8000 9000 7234 9043 15000 18000
Telesales
19200 26400 21600 31200 17400 20400 14000 18000 18000 23000 11500 13500 31000 36000 Assistant
Manager with core
/ language
13440 16800 11400 14400 13500 14400 13000 14000 9000 10000 n/a n/a 14000 16000
Finance SSC Specialist
48000 72000 30000 42000 75000 90000 80000 110000 50000 84000 32000 40700 78000 88000 with
Manager (0 - 1 yrs
experience) non core 13440 16800 12000 16800 13500 14400 14000 16000 10000 12000 n/a n/a 15000 17000
language
with
English
11040 12000 9000 13200 8700 10100 9000 12000 7000 8000 7234 9043 15000 18000
Tax with English 16800 19200 14400 20400 13500 16400 16000 18000 10000 12000 8139 11304 20000 28000
Invocing with Assistant
specialist core 12000 14400 10800 14400 10500 12600 12000 14000 8000 9000 9947 11304 14000 16000 with core
(0- 2 yrs language / language
16800 19200 14400 20400 19000 24600 18000 20000 12000 14000 n/a n/a 18000 23000
experience) Specialist
with with
(1-3 yrs
non core 12000 14400 12000 18000 12600 15000 14000 16000 10000 12000 9947 13565 15000 17000 experience)
non core 16800 19200 15600 20400 27800 34900 20000 23000 14000 16000 n/a n/a 19000 26000
language language
60 61
SALARIES SALARIES
2013/14 2013/14
/€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€
with Recruit- with English 12960 15360 11400 15600 13500 14400 11000 14000 12000 14000 8132 13554 26000 28000
English
12000 12960 9600 12000 8700 10100 10000 12000 7000 8000 7234 9043 15000 18000
ment and
AR / AP with core
12960 15360 12000 16800 15600 18000 11000 14000 14000 16000 9036 14909 15000 18000
Selection language
Clerk with
core 12000 12960 10800 13200 10500 12600 12000 14000 8000 9000 n/a n/a 14000 16000 Specialist
(0 - 1 yrs with
language (1 - 3 yrs
experience) experience)
non core 12960 15360 13200 18000 17200 19000 14000 16000 16000 18000 n/a n/a 17000 20000
language
with
non core 12000 12960 12000 16800 12600 15000 14000 16000 10000 12000 n/a n/a 15000 17000
language with English 12000 12960 10800 13800 9600 10500 10000 12000 8000 10000 6325 9939 15000 18000
HR
with
Helpdesk with core
12960 15360 10800 14400 9300 11600 12000 13000 9000 11000 8139 11304 20000 28000 12000 12960 11400 15000 13500 14400 10000 12000 10000 12000 n/a n/a 14000 15000
English Agent language
AR / AP (0 - 1 yrs with
experience)
Clerk with non core 12000 12960 12000 18000 13500 14400 12000 14000 12000 14000 n/a n/a 16000 17000
core 12960 15360 10800 14400 12600 13500 13000 14000 10000 13000 n/a n/a 18000 23000 language
(1-3 yrs
language
experience)
with English 12960 14400 11400 15600 13500 14400 11000 14000 10000 12000 7228 11295 17000 20000
with HR
non core 12960 15360 13200 16800 13500 18000 15000 16000 14000 16000 n/a n/a 19000 26000 Helpdesk with core
language 12960 14400 12000 16800 15600 18000 11000 14000 12000 14000 n/a n/a 15000 18000
Agent language
(1-3 yrs with
with experience)
12000 14400 10200 13200 9600 10500 10000 12000 8000 10000 6325 9939 15000 18000 non core 12960 14400 13200 18000 17200 19000 14000 16000 14000 16000 n/a n/a 17000 20000
HR Data English
language
Manage-
with
ment with English 19200 24000 20400 26400 15600 18000 15000 20000 14000 16000 9036 15813 31000 33000
core 12000 14400 10800 14400 13500 14400 10000 12000 10000 12000 n/a n/a 13000 14000 HR Team
Specialist language
(0 - 2 yrs Leader with other
with language
19200 24000 21600 27600 17200 19000 16000 24000 16000 18000 n/a n/a 31000 33000
experience)
non core 12000 14400 12000 16800 13500 14400 12000 14000 12000 14000 n/a n/a 14000 16000
language
with English 12000 14400 10800 15600 8700 10100 10000 12000 12000 14000 6325 9939 15000 18000
with
Recruit- English
12000 12960 10800 13800 9600 10500 10000 12000 8000 10000 6325 9939 15000 18000 Re-
with core
searcher 12000 14400 11400 16800 10500 12600 10000 12000 14000 16000 n/a n/a 14000 15000
ment & language
Selection with Specialist with

core 12000 12960 11400 15000 13500 14400 10000 12000 10000 12000 7228 11295 14000 15000
Specialist language
non core 12000 14400 13200 19200 12600 15000 12000 14000 16000 18000 n/a n/a 16000 17000
(0 - 1 yrs language
experience) with
non core 12000 12960 12000 16800 13500 14400 12000 14000 12000 14000 n/a n/a 16000 17000 HR SSC Manager n/a n/a 43200 72000 54000 82000 36000 60000 42000 54000 18072 27108 36000 39000
language
62 63
SALARIES SALARIES
2013/14 2013/14
/€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€ /€
PROCUREMENT
Learning with
14400 16800 10800 13800 9600 10500 10000 12000 8000 10000 6777 9036 15000 18000
English Procurement
and 19200 26400 15600 20400 15600 18000 16000 22000 16000 18000 13565 18086 31000 33000
with Teamleader
Develop-
core 14400 16800 11400 15000 13500 14400 10000 12000 10000 12000 n/a n/a 14000 15000
ment language
Specialist with
Procurement
38400 52800 20400 30000 29100 52400 24000 32000 18000 22000 1600 20600 36000 39000
(0 - 1 yrs non core 14400 16800 12000 16800 13500 14400 12000 14000 14000 16000 n/a n/a 16000 17000 Manager
experience) language
Learning with IT
English
19200 21600 11400 15600 15600 18000 11000 14000 12000 14000 8132 13554 17000 20000
and
Develop- with Application
core 19200 21600 12000 16800 17200 19000 11000 14000 14000 16000 n/a n/a 15000 18000 17760 24000 15600 26400 14300 23000 14000 16000 16000 18000 13700 18300 31000 33000
ment language
Support Specialist
Specialist with
(1-3 yrs non core 19200 21600 13200 18000 23800 31200 14000 16000 16000 18000 n/a n/a 17000 20000 SAP Specialist 24000 33600 19200 30000 25000 34000 18000 22000 18000 22000 13565 27130 36000 39000
experience) language
with
English
12000 14400 10800 13800 9600 10500 10000 12000 8000 10000 6325 9939 15000 18000 SQL
HR Reporting Specialist
with 16800 21600 15600 24000 22000 31000 22000 26000 18000 22000 13700 18300 31000 33000
Reporting core 12000 14400 11400 15000 13500 14400 10000 12000 10000 12000 n/a n/a 14000 15000 / Business Data
Specialist language Specialist
(0 - 1 yrs
with
experience) 1st Level specialist
non core 12000 14400 12000 16800 13500 14400 12000 14000 12000 14000 n/a n/a 16000 17000
language (Windows, Linux, Unix,
13440 15360 15600 19200 13000 17500 13000 14000 18000 22000 8139 11304 26000 28000
with
Network, Applications,
English
12960 15360 11400 15600 15600 18000 11000 13000 12000 14000 6777 9939 17000 20000 Databases)
HR
Reporting
with 2nd Level Specialist
core 12960 15360 12000 16800 17200 19000 11000 14000 14000 16000 n/a n/a 15000 18000 (Windows, Linux, Unix,
Specialist language 17760 24000 18000 21600 15500 21500 14000 16000 22000 25000 9947 13565 31000 33000
(1-3 yrs Network, Applications,
with
experience) Databases)
non core 12960 15360 13200 18000 23800 32000 12000 14000 16000 18000 n/a n/a 17000 20000
language
PROCUREMENT Business Analyst 33600 38400 18000 22800 31000 39000 20000 24000 22000 25000 13565 18086 26000 28000
Procurement Clerk 12960 14400 9600 13200 8900 11400 10000 12000 10000 12000 11295 18072 16000 17000 Developers
Procurement (different 14400 38400 18000 32400 20000 37000 15000 25000 24000 28000 18072 27108 26000 28000
12960 16800 12000 15600 12200 14700 12000 14000 14000 16000 8139 15826 26000 28000
Specialist technologies)
64 65
PROPERTY & CONSTRUCTION
The construction industry is still in recession across most of Central and Eastern Europe and the market is not expected
to recover significantly over the coming months. With the market in recession competition for projects is high, therefore
there is bigger demand for sales and acquisition positions.
Any growth in the sector can be seen in the energy saving sector both with new building projects and old renovations. In
Czech Republic the number of construction companies with 50 or more employees has decreased by 7%. In addition, the
Hungarian construction market has dramatically reduced in size with the real estate business being similarly affected. In
Romania investors have secured the lowest number of non-residential construction permits in ten years.
Competition is high for senior positions as fewer companies offer fewer positions in response tofewer opportunities.
Companies are expanding abroad into foreign markets in order to counteract the continuing decline in Europe and so
require sales representatives with international sales capabilities. Overall, salaries in this sector have decreased slightly
(-2-3%) in comparison to last year and according to our predictions there will not be an increase in the coming months.
In Turkey, however, the construction and real estate industries are expanding at a rapid rate. This has caused a huge demand
for labourers as well as qualified construction professionals. The whole sector is booming with high demand for architects,
PROPERTY & engineers and high numbers of mid-level experts. Employers have a preference for candidates with 5 to 10 years of
experience and English speaking ability.
CONSTRUCTION
67
PROPERTY & CONSTRUCTION - GENERAL SALARY OUTLOOK PROPERTY & CONSTRUCTION - SALARIES
CZ - Pragu SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius TR - Istanbul

SALARIES SALARIES
CZECH REPUBLIC SLOVAKIA HUNGARY TURKEY Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR Salary / YEAR
2013/14 2013/14
/€ /€ /€ /€ /€ /€ /€
SALARIES
Average Monthly wage Decline of 2-3% PROPERTY & CONSTRUCTION
Growth / Salaries unchanged Salaries unchanged
declined by 2% on last year
Decline
Site Manager 18 500 27 800 24 000 36 000 27 600 34 900 25 000 30 000 18 000 23 000 11 295 22 590 41 000 44 000
Qualified Sales
Qualified sales people Qualified sales people Architects
representatives Quantity
Surveyor 16200 23100 20 400 30 000 29 100 34 900 13 000 16 000 15 000 19 000 11 295 22 590 36 000 39 000
Account/ Key Account Civil Engineers (3-5 yrs experience)
MOST Managers with technical Site Managers- 5+ years of Financial Controllers Engineers
IN DEMAND back ground experience Civil Engineer 16 800 21 600 18 000 26 400 13 100 20 300 14 000 19 000 12 000 17 000 11 295 27 108 23 000 26 000
SENIOR
POSITIONS
Specialists with interna-
Architect
tional experience as com- Senior Managers with Asset Management 16 800 19 200 18 000 27 600 14 500 21 800 20 000 25 000 19 000 23 000 18 072 45 180 36 000 39 000
Laborers (5 years’ experience)
panies seek new export 10+years experience Facilities Management
markets for growth abroad
Architectural
12 000 16 800 12 000 19 200 11 600 17 400 12 000 17 000 11 000 14 000 11 295 15 813 26 000 28 000
Technician
GRADUATE Mostly Senior and Mostly Senior and Mostly Senior and Mostly Senior and
POSITIONS experienced positions experienced positions experienced positions experienced positions Facilities
19 200 24 000 15 600 24 000 36 400 43 600 20 000 24 000 20 000 25 000 15 813 22 590 41 000 44 000
Manager
Not really as companies

Facilities
STAFF are looking for 12 000 19 200 14 400 20 400 21 800 29 100 14 000 19 000 16 000 20 000 11 295 20 331 23 000 26 000
Yes, in Real Estate and Engineer
TURNOVER IN experienced candidates Very Little Yes
Property Management
THE INDUSTRY to help them operate
through the recession Health & Safety
19 200 28 800 18 000 24 000 29 100 36 400 23 000 28 000 18 000 21 000 13 554 31 626 41 000 44 000
Manager
Professional English
LANGUAGES English and German Hungarian and English Turkish and English Health & Safety
is a must 12 000 14 400 12 000 16 800 23 300 27 600 16 000 20 000 12 000 15 000 11 295 18 072 23 000 26 000
Officer
68 69
GRAFTON POLAND
ul. Sienna 39
00-121 Warszawa
T: +48 22 654 46 46
E: info@grafton.pl
GRAFTON CZECH REPUBLIC

Na Poříčí 3a
Praha 1 110 00
T: +420 242 456 400
E: info@grafton.cz
GRAFTON SLOVAKIA
Obchodná 2
Bratislava 811 01
T: +421 2 59 208 111
E: info@grafton.sk
GRAFTON HUNGARY
1053 Budapest
Károlyi utca 12.
T: +361 235 2600
E: info@grafton.hu
GRAFTON LITHUANA
A. Domaševičiaus g. 9
LT-01400 Vilnius
T: 32 786 10 80
E: info@grafton.lt
GRAFTON ROMANIA
Calea Victoriei 155, Bloc D1
Tronson 5, Etaj 2, Sector 1
Bucureşti
T: +370 5 275 8802
E: office@grafton.ro
GRAFTON TURKEY
Büyükdere Caddesi Ecza
Sokak No : 6 Kat : 2
Levent 34394 İstanbul
T: +90 212 325 72 90
E: istanbul@grafton.com.tr

Grafton Europe Salary Survey 2013.2014

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Grafton Europe Salary Survey 2013.2014

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CEE

AVERAGE SALARY & UNEMPLOYMENT RATE IN EACH COUNTRY

COUNTRY AVERAGE SALARY IN THE COUNTRY UNEMPLOYMENT RATE

POLAND € 930 14,3%

Thibault Lefebvre LITHUANIA € 628,77 13,2%

CEO Grafton Recruitment Europe TURKEY € 869 10,6%

EMPLOYMENT MATERNITY NUMBER OF PUBLIC SPECIAL NUMBER OF

1st year: 70% of the During a maternity

Information Technologies and Telco ....................................................... 8-15

SALARY Pharma and Healthcare ............................................................................ 16-21

SURVEY Logistics and Purchasing .......................................................................... 28-31

CZ - Prague SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius TR - Istanbul

English English Technical Support

CZ - Pragu SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius TR - Istanbul

CZ - Prague SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius TR - Istanbul

Product managers 3-5 years experience Development

Regulatory officers Documentation

Turnover in Pharmaceuticals labour market is high at 15-18 % Documentation

MANUFACTURING -orientation and a wide spectrum of non-technical skills.

CZ - Prague SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius TR - Istanbul

Sales engineers with Electronic

Six Sigma Project

Six Sigma Supply Chain

Senior Produc- Machine

CZ - Prague SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius TR - Istanbul

GRADUATE Junior buyers Some but companies prefer

CZ - Prague SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius TR - Istanbul

Corporate Sales & Corporate Sales & Budgeting & Settlements

N/A Controllers Controlling and HR Treasury Corporate Finance Treasury

ACCOUTANCY companies battle to attract the best talent.

CZ - Prague SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius

English, German, French, important especially in

Accounts Life Assurance

SALES & brand management.

CZ - Prague SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius TR - Istanbul

Business Business Deve-

CZ - Prague SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius TR - Istanbul

CZ - Prague SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius TR - Istanbul

CZ - Prague SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius TR - Istanbul

SALARIES Salaries are stable in Eastern Europe though on the increase

Selection with Specialist with

CZ - Pragu SK - Bratislava PL - Warsaw HU - Budapest RO - Bucharest LT - Vilnius TR - Istanbul

Not really as companies

GRAFTON CZECH REPUBLIC

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