LYCEUM OF THE PHILIPPINES UNIVERSITY CAVITE

GROUND AND INFLIGHT CUSTOMER SERVICE TRAINING

A Report
Submitted to the Office of
Center for Career Services and Industry Relations
Lyceum of the Philippines University Cavite

In Partial Fulfillment
of the Requirements of the Degree
Bachelor of Science in International Travel and Tourism Management
With specialization in Health and Wellness (if enrolled in BSITTM-HW program)

JUAN DELA CRUZ

June 2017

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CENTER FOR CAREER SERVICES AND INDUSTRY RELATIONS
 LYCEUM OF THE PHILIPPINES UNIVERSITY CAVITE

ACKNOWLEDGEMENT

JUAN DELA CRUZ

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CENTER FOR CAREER SERVICES AND INDUSTRY RELATIONS
 LYCEUM OF THE PHILIPPINES UNIVERSITY CAVITE

TABLE OF CONTENTS
Page
ACKNOWLEDGEMENT ................................................................................
TABLE OF CONTENTS ................................................................................

INTRODUCTION
Background ....................................................................
Significance of the Training ....................................................................

COMPANY PROFILE ....................................................................

SUMMARY OF LEARNING EXPERIENCES

Day 1 ....................................................................
Day 2 ....................................................................
Day 3 ....................................................................
Day 4 ....................................................................
Day 5 ....................................................................
Day 6 ....................................................................
Day 7 ....................................................................
Day 8 ....................................................................
Day 9 ....................................................................
Day 10 ....................................................................
Day 11 ....................................................................
Day 12 ....................................................................
Day 13 ....................................................................
Day 14 ....................................................................
Day 15 ....................................................................

EVALUATION & RECOMMENDATIONS ........................................................

APPENDICES
Pictures .....................................................................
Certificate .....................................................................

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CENTER FOR CAREER SERVICES AND INDUSTRY RELATIONS
 LYCEUM OF THE PHILIPPINES UNIVERSITY CAVITE

REMINDERS:
1. Use Times New Roman font style.
2. Use 12” font size
3. Use 2.0 (double) line spacing for body text.
4. Use short bond paper.
5. Observe proper citation for texts, graphs, and photos taken from the internet or other
published materials. In citing sources, follow the APA format (6th ed).
6. Photos should not be put in a collage presentation.
7. Photos must be properly captioned.

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CENTER FOR CAREER SERVICES AND INDUSTRY RELATIONS