7 conflicts Conflict Resolution PMP Formulas

1. Schedule 1. Problem Solving (Win -win) PERT = (P + 4M + O )/ 6

2. Priority (collaborating) SD =(P - O) / 6
3. Resources 2. Compromising (Lose-Lose) Variance =[(P - O)/6 ]squared
4. Technical (Reconciling) CV =EV - AC BCWS= PV
5. Admin 3.Withdraw (Avoidance) SP =EV - PV BCWP= EV
6.Cost 4. Smoothing (Accommodating) CPI =EV / AC ACWP= AC
7.Personal 5. Forcing (Directing) (Win-Lose) SPI =EV / PV
Team Building PM Power Est. At Completion
1. Forming 1. Formal (Legitimate) (EAC) = BAC / CPI,
2. Storming 2. Reward AC + ETC
3. Norming 3. Penalty AC + BAC - EV
4. Performing 4. Expert AC + (BAC - EV) / CPI
5. Adjourning 5. Referent Est. To Cmplt. = EAC-AC
HR - Motivation Theories % complete = EV/ BAC
1. Mc George's Theory of X & Y Var. At Completion
2. Maslow's Hierarchy of Needs (Pyramid) TPCI = ( BAC - EV ) / ( BAC - AC )
Top of Pyramid Self-Actualization (grouth, learning) BAC - EAC
Esteem (Respect, attention) Present Value PV =FV / (1 + r)^n
Social (affection, love, association)
Safety (freedom, stability) Order of Magnitude Estimate
Bottom of Pyramid Physiological (food ,water ,clothing) -25% - +75% (-50 to +100% PMBOK)
3. David McClelland's Theory of Need (Acquired Need Theory) Budget Estimate `-10% - +25%
Achievement - Affiliation - Power Definitive Estimate `-5% - +10%
4. Herzberg's Theory (Hygiene Factor vs. Motivating Agent)
Hygiene Factor Motivating Agents Comm. Channels = N(N -1)/2
* Working Conditions * Responsibility Expected Monetary Value =
* Salary * Self-actualization Probability * Impact
* Personal life * Professional growth
* Relationship at work * Recognition Point of Total Assumption (PTA)
* Security (Ceiling - Target) +Target Co
* Status buyer's Share Ratio)
Quality Theories
1. Deming -(PDCA) & 14 points to total qaulity management Sigma σ 1σ = 68.27%
Plan - Do - Check - Act 2σ = 95.45%
2. Crosby " Zero defects " - " Conformance to Requirements " 3σ = 99.73%
3. Juran (80/20) - " fitness for use " 6σ = 99.99985%