BAKTIAR RIZAL SIMANJUNTAK

DISPUTE PROFESSIONAL

PROFILE
EDUCATION
I am currently looking for a position that will
benefit from my customer service experience, and Bachelor of Management (Human Resource)
will allow me to utilize my expertise in staff September 2012 - September 2016
leadership. GPA,: 3.21
Best performer Community Best Program (KKN)
Finalist, Best essay for Human Resource Program (Telkom
Garut) 2012
EXPERIENCE Choir Chairman 2012 - 2015

Lead Dispute, Operational Division

Tokopedia March 2018 - Present ORGANIZATION
Facilitates supervisory training for second level customer
service representatives. OMK (Orang Muda Katolik) Region Jawa Barat
Monitoring and reviewing performance all agent. Indonesian Youth Day 2012 & 2016 (Sanggau &
Monitoring, forecasting, solving and counting complaint queue Manado)
Creates, updates and evaluation Standard Operating
Choir Yasa Anggana
Procedures, Terms and Conditions (Dispute).
Hiring new agent. Sinar Intan Diamonds Basketball Club

Customer Care & Dispute Officer, INTEREST

Operational Division
October 2016 - March 2017 | March 2017 - March Social
Have a high interest in building interaction and communication
2018 with others, having an interest in meeting and getting to know
new people, and adapting to various social environments.
Handled level 2 customer calls and resolved customer concerns
and issues. Dream
Meet users. Interest in activities that are oriented towards public services
Developed good relation with customer. where I can have the opportunity to provide services, assistance
Completed 80 ticket per day or problem solving in a direct and participatory manner.
Passion
Individuals who are interested in work areas that involve
calculative processes and calculations with numbers
SKILLS
Customer Support, Project Management,
Training and Facilitation. CONTACT INFORMATION
Expert Ms. Office/Google (Word/Doc,
Mobile: 081290333767
Excel/Sheet, Point/Slide).
Email: rizalsiman@gmail.com
Financial statements, Analysis and Budgeting,
Address: Jalan G.2 No. 1 Slipi Jakarta Barat
Financial forecasting. Social Media: @rizalsiman (Instagram)
Negotiator, Interpersonal communication and
Multitasking.