TIAGO HENRIQUE, M.B.A.

Email: tiagokael@yahoo.com.br Cell: (619)572.5089

PROFESSIONAL SUMMARY

An IT leader who is passionate about people, process and technology. I bring a focus on IT
improvements, but more importantly on the quality of the customer experience. More than
five years of experience as a leader in IT operations and systems administrator in Windows,
Linux and infrastructure networks.

Skills Certifications
Windows Server 2016, Windows Server 2016
Virtualization with Hyper –V, Virtualization with Hyper –V
Data Center Networking/Security Wireless Networks
Enterprise Data Center Storage/CPU, Advanced with Zabbix
Linux Admin, Wireless Networks (Troubleshooting) Controlling SPAMs with ASSP
Advanced troubleshooting with Zabbix, Zabbix Integration with GLPI
BI- SQL Server e Anal Serv 2016
Zabbix Integration with GLPI, Expansion Network Contacts
Servicedesk and Inventory with GLPI,
Networking - Expansion by,
MS SQL / PowerBI / BIDWS

PROFESSIONAL EXPERIENCE

RedSeg Solutions Jan. 2013 – Nov. 2018

RedSeg Solutions is an IT consulting organization based in Brazil, which serves clients
located in South America for all IT infrastructure, licensing and ERP needs.

IT Manager / IT Administrator
 Team leader and IT at BRA responsible for the advice and training of the
infrastructures team, networks and developers.
 Worked closely with customers to develop infrastructure adoption and migration
strategies, migration methodologies focused on best practices recommended by
Microsoft, and how to provide support in the future.
 Worked with clients to design and deploy Security solutions under the ISO / IEC
27002 Foundation.

Key Projects/Initiatives:

 Designed and deployed a disaster recovery solution; used the Cobian Backup and
Gbackup methodology. Used MS Office and SpiceWorks to document the client
environment as Infrastructure to facilitate re-deployment and complete the disaster
recovery scenario.

 Designed a solution and implemented the Intranet, GLPI Call Opening System,
Internal Telephone Registration System and Knowledge Base for the IT sector in
partnership with the entire IT team, all the systems mentioned in this line implanted
were totally without cost.
Tiago Henrique - Page 2

Engefril Industria Mar. 2014 – Oct. 2018

Engefril is a company that specializes in complete design and engineering solutions. Acting
with the client in a personalized way, creating projects that aim to always meet the best cost /
benefit ratio for all stages of the process: design, manufacturing, installation and start-up of
the equipment. In the after-sales, service is provided specialized technical assistance.

IT Manager / IT Administrator
 Worked closely with customers to develop infrastructure adoption and migration
strategies, migration methodologies focused on best practices recommended by
Microsoft, and how to provide support in the future.
 IT Technology Manager - worked with customers to design and deploy infrastructures,
configuration management, continuous integration / continuous delivery, and
Microsoft solutions.
 IT Technology Manager and MSSQL and RM implementation manager TOTVS
(ERP) - deploying the complete infrastructure of all SQL and enterprise ERP.

Key Projects/Initiatives:

 Responsible for the design and implementation of the following technology domains:
network and security, computing, database systems and ERP systems (TOTVS RM). It
saved an annual cost of $ 300.000 in expenses with IT.

 Designed and deployed a disaster recovery solution; used the Cobian Backup and
Gbackup methodology. Used MS Office and SpiceWorks to document the client
environment as Infrastructure to facilitate re-deployment and complete the disaster
recovery scenario.

 Designed a solution and implemented the Intranet, GLPI Call Opening System,
Internal Telephone Registration System and Knowledge Base for the IT sector in
partnership with the entire IT team, all the systems mentioned in this line implanted
were totally without cost.

 Designed and deployed a solution to eliminate idle and old devices, the same ones
when they reached their useful life as soon as replaced by new devices were donated to
charities or schools to develop these students to a fairer and more competitive world
by aligning technology in their knowledge.

EDUCATION

College Candido Mendes (UCAMPROMINAS), Coronel Fabriciano, MG –

MBA in Project Management

Baptist College of Minas Gerais (FBMG), Belo Horizonte, MG –

Graduation in Network Thecnologist