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Ronald Donaldson
ITM-491
Module #1 Case
Socio-technical Systems
Dr. Howard
Coursenet & Socio-technical Design
(coursenet) will have as its primary objective, to surmise clean and orderly specifications
describing the foremost 'socio-technical systems' (STS) issues underlying the coursenet
drape the characteristically pertinent concepts and ideas that are found peculiar to TUI's
coursenet.
Among the ideas borrowed from external sources regarding the accepted
consensus on socio-technical design, I will be reflecting extensively upon the 'six pitfalls',
(Computingcases.com) which have been found by their authors to potentially obscure the
will be implementing widely from the article, "OR42", and in particular, from the
principles found therein, that are derived from "Cherns" regarding STS theory, to include
his ten commonly accepted postulates on the subject. Also serving as a tremendous aid in
STS model of consideration drawn from "Nurminem", and also found on "OR42". These
widely accepted models and principles of STS, combined with further research, including
organizational case examples and any other sources found to be valid, contribute toward
my endeavor to elaborate upon critical STS issues involving coursenet, and ultimately
To begin with, it’s important to first identify those elements within the STS that
stand out the most as being critical components of the overall network. In this manor, it is
then possible to create a point of reference from which to consider the more perplexing
issues arising from the many interactions and relationships between elements occurring
within the system. According to the authors of, "Computingcases.com", there are seven
said that a socio-technical system may be broken down into seven categories of
people, procedures, laws & regulations, and data & data structures.
between them, impacts upon the STS, overall system strengths and weaknesses, and in
general, all further details concerning issues within the system that serve either to help or
hinder overall efficiency, can be made. Periodic assessment will also provide for a
snapshot of system-wide status at any given point in time. Below, I have included a table
of the aforementioned STS elemental categories along with their corresponding coursenet
related specifications. I’ve also provided space for user specifications so as to add further
perspective and organization to the model. Descriptions have been purposefully left short
and simple, serving primarily to illustrate the point. It should perhaps be noted that in
some places specifications are estimates and are not presumed true. Categories of STS