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DIGITAL MARKETING

Roles Matrix

ROLES RESPONSIBILITIES PROCESSES TECHNOLOGY CONTENT METRICS

Revenue Accountability Budgeting & Planning WCM Thought Leadership Blog Revenue by Channel
Senior
Staffing & Channel Management Reviews & Coaching Marketing Automation Webinar Presentations Customer Lifetime Value, NPS
Management Conference Keynotes Return on Customer (ROC)
Reporting to CEO/Board Recruitment & Retention CRM

Brand Strategy Digital Marketing Budget WCM Data Sheets, Whitepapers Market Share, Profitability
Strategic
Marketing Strategy Social Agency Management Content Marketing Platforms Case Studies/Testimonials Brand Equity
Communications
Mobile Marketing Strategy Communications Management Social Media Platforms Competitive Analysis Content Usage

Lead Generation & Events Advertising/Sponsorship Marketing Automation/Email Advertising/SEO Campaign ROI, Email Metrics
Demand
Inbound/Outbound Marketing Lead Generation Digital Asset Management Email Campaigns Marketing Qualified Leads
Generation Event/Survey Management Contribution to Pipeline
Sales Opportunity Management Tradeshows Webinars

Web Content Management Content Creation WCM, Blogging Platforms, MA Website and Blogs Content Views, Links Earned
Content
Content Marketing Campaign Analysis Content Mktg & Distribution eBooks, Articles Content Conversion
Marketing Content Distribution Video Marketing Platforms Content Published
Content Scoring Videos

Online Community Management Community Development WCM Posts, Tweets, Photos User Engagement
Community &
Social Listening Social Channel Management Social Media Platforms Forums, Chats, Comments Sentiment Analysis
Social Media Social Reputation Management Social Channels & Networks
Social Engagement Articles, Community News Campaign ROI

External Communications Influencer Identification Media Contact Database News Content/Press Releases Mentions/Impressions
Public Relations Media Relations Relationship Cultivation News Distribution & Monitoring Thought Leadership Content Audience Growth & Engagement
Analyst Relations Content Creation/Distribution Analytics & Reporting Rich Social Media Content Sentiment Analysis

New Product Development Product Launch WCM New Features/Ideas for R&D Avg. Revenue Per User
Product
Mobile App Development Product Positioning Mobile Development Platforms Gamification Avg. Order Value
Marketing Video Production/Development Competitive Analysis Video Production Platforms Competitive Analysis Conversion Rate, Renewal Rate

Interactive Experience Customer Experience Customer Profile Management Buyer Personas Customer Satisfaction Index
Customer
Customer Satisfaction Customer Journey Mapping Customer Support, Twitter Customer Journey Map Customer Lifetime Value
Experience Customer Advocacy Customer Persona Creation Survey & Social Channels Proposals, Presentations Net Promoter Score (NPS)

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