RESUME

Hari Email: gottipatihari@gmail.com

Siebel Consultant Mobile: +91 8892617140

Summary:

 Having 3+ years of work experience in IT Industry, Which includes 3 years in Siebel.

 Hands on experience in technical areas Siebel Configuration, Work Flows, eScript and EIM.
 Having good Knowledge on Siebel Architecture.
 Having Good Communication Skills (Written, Oral and Presentation) & Analytical Skills.
 Ability to work independently as well as team environments and takes initiative to drive the team
as and when required.

Work Experience:
 Working as Siebel Consultant in Tata Consultancy Services since May 2008 to till date.
 Worked as a Software Developer in Satyam Computer Services Ltd, Bangalore from Sep 2007 to
Apr 2008.

Educational Summary:
 MCA from Osmania University from 2004-2007.

Knowledge on Siebel:

 Good Experience in Siebel Configuration, and EIM.

 Knowledge of Siebel Administration.
 Knowledge on Work Flows and eScript.
 Having good Knowledge on Siebel Architecture.
 Hands on Experience in Siebel Data Migration of multiple Entities.
 Target and performance oriented.
 Configuring Data Object, Business Object and User Interface layer objects as per
Customer requirements.
 Implementing and designing Joins, Links, Pick lists, MVG’ S, for Business Object and
Business Components.
 Customized links for Service Requests and Activities.
 Customized Applets, Views, Screens and Applications.
 Customized MVG using MVL's MVF's and Associate Applets.
 Involved in Siebel Testing and Basic Performance Tuning of application after development
 release is done.

Technical Skills:
CRM : Siebel Tools.
RDBMS : Oracle 9i.10g
Languages : C, C++, Core Java, Siebel eScript and VB Script.
Operating Systems : MS-DOS, Windows 2000/XP/2003 Server, Win NT

Assignment #1:
Client : Palm Inc
Role : Siebel Configuration
Environment : Siebel CRM 7.8, Oracle 10g, UNIX
Duration : Sep 2009 to Till Date.

Project Description:
Palm.Inc is one of the mobile manufacturing companies in USA.. Palm, Inc. creates intuitive and
powerful mobile experiences that enable consumers and businesses to connect to their information in
more useful and usable ways. The company’s groundbreaking Palm webOS platform, designed
exclusively for mobile application, introduces true multitasking and Palm Synergy, which brings your
information from the many places it resides into a single, more comprehensive view of your life.
The main focus of this project is serving their customers timely and efficiently. The application is
implemented in Siebel Call Centre to effectively handle the Service Requests and maintaining Accounts,
Contacts, Products and Assets.

Responsibilities:
• Customized user interface objects such as Applets, Views and Screens.
• Configured Joins, Links and MVG as per business requirements.
• Configured Static and Dynamic Pick list.
• Configuring Application using Siebel tools
• Developed as per the Technical specifications, different Business objects and Business
components.
• Configured, modified, customized Siebel applications using Siebel Tools in accordance with the
business requirements.
• Preparing IFB files to enable Siebel EIM process.
• Involved in Post Import analysis for errors, rejects and re-importing

Assignment #2:
Client : Agilent Technologies
Role : Siebel Configuration
Environment : Oracle 9i, Siebel CRM 7.7
 Duration : May 2008 to Aug 2009.

Project Description:
Agilent Technologies is a measurement and instrument company headquartered in Santa Clara,
California. Agilent's roots lie in the founding of Hewlett-Packard in 1939. This project was carried out to
provide the Level 2 support for Siebel application to improve customer service level while ensuring 24X7
systems availability.
This project is mainly to provide Level 2 and level 3 support for Siebel application for the various
business processes like Service Order Management, Service Agreements, Service Delivery, Installed
Base Management, Contacts Management, Spare Parts Management, Analytics on the supported
processes etc

Responsibilities:

• Developed the Application using the Object types in the Data Object Layer, Business
Object Layers and User Interface Layer .
• Account, Opportunities, Contacts and Products modules Configuration.
• Created and configured Various Joins, Applets, Form, List, Pick List, Multi Value Group,
Applets to meet Customers Requirement.
• Analyzing log files to find the Errors occurred.

Assignment #3:
Client : Epsom & Ewell Borough Council UK
Role : Siebel Developer
Environment : Oracle, Siebel Tools
Duration : Sep 2007 to Apr 2008
Project Description:
Epsom and Ewell Borough Council is responsible for a comprehensive range of public
services on behalf of citizens, from social services and healthcare to planning, recreation, and waste
removal, This Call center application significantly enhances the way the Council interacts with its citizens.
Whatever type of inquiry the citizen has -- whether it concerns Council tax, local environment issues,
building control, or recreation facilities -- The Council is keen to develop its use of Siebel CRM as the
contact centre expands into other areas.

Responsibilities:
• Customized vanilla application as per business requirements using Siebel Tools
• Customized user interface objects such as Applets, Views and Screens.
• Configured Joins, Links and MVG are as per business requirements.
• Configured Static and Dynamic Pick list.
• Regression Testing for Service Check Enhancements.