dummies ‘#8 BUSINESS > BUSINESS STRATEGY > KEY PERFORMANCE INDICATORS FOR DUMMIES CHEAT SHEET CHEAT SHEET KEY PERFORMANCE INDICATORS FOR DUMMIES CHEAT SHEET From Key Performance Indicators For Dummies By Bernard Marr derstand how well they are performing Key Performance Indicators (KPIs) help organisations against the'r strategic goals. KPIs measure financial performance, operational and internal processes, sales and marketing, customer satisfaction and more. This Cheat Sheet gives you some handy resources and advice to help you get the most from KPIs. DEVELOPING GREAT KEY PERFORMANCE QUESTIONSThe nature of KPIs (Key Performance Indicators) is to provide answers. But answers to what? You don't want to waste time and energy sourcing answers to questions you didn't ask or couldn't care less about. To ensure that you don't, check out a concept called Key Performance Questions (KPQs). b There is a right and wrong way to go about creating your KPQs. For a start reweneer _-Yourneed to get comfortable with asking questions! Children ask questions constantly, irritating parents with endless curiosity and ‘But whys’, Then children grow up and stop because people dont want to look like they dont know the answer. After a few years in business professionals can almost be afraid of questions because the pressure to have all the answers is so acute. And yet businesses that facilitate a very open, questioning cukture always out-perform those that don't, Follow these ten steps to ensure that you create good KPQs: * Identify one to three high-level PQs for each strategic objective on your strategy map ‘* Make sure that your KPQs are performance related ‘+ Engage your colleagues in the creation of the KPQs.‘+ Make your KPQs clear, short and punchy. Phrase your KPQs as open questions ‘+ Make sure your KPQs focus on the present and future: * Seek to refine and improve your KPQs over time, ‘+ Use your KPQs to guide your KPIs so they deliver relevant and meaningful information that answers your KPQs. ‘+ Use your KPQs to challenge and where necessary refine your existing performance indicators, ‘Include your KPQs in the reports you communicate within the business to review performance. THE BASICS OF KPI TEMPLATE DESIGN The first four elements of the KPI (Key Performance Indicator) design template address the basics of each KPI and help to putt in context. You need to get a handle on these elements before you do any detailed development work on your KPI. STRATEGIC OBJECTIVE