Business and Administration

Unit one: Principles of personal responsibilities and working in a business

environment

Assessment

You should use this file to complete your Assessment.

 The first thing you need to do is save a copy of this document, either onto your computer or a disk
 Then work through your Assessment, remembering to save your work regularly
 When you’ve finished, print out a copy to keep for reference
 Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My
Study area – make sure it is clearly marked with your name, the course title and the Unit and
Assessment number.

Please note that this Assessment document has 15 pages and is made up of 7
Sections.

Name:

Section 1: Rights and responsibilities at work

This section will help you to evidence Learning Outcome 1: Know the employment
rights and responsibilities of the employee and employer

Learning objective Place in Assessment

1.1 Identify the main points of contracts of employment Question 1 Page 1

1.2 Identify the main points of legislation affecting employers Question 2 Page 2
and employees

1.3 Identify where to find information on employment rights Question 3 Page 3

and responsibilities both internally and externally

1.4 Describe how representative bodies can support the Question 4 Page 3
employee

1.5 Identify employer and employee responsibilities for Question 5 Page 3

equality and diversity in a business environment

1.6 Explain the benefits of making sure equality and diversity Question 6 Page 3
procedures are followed in a business environment

1. Identify four main points that would be included in a contract of employment. If

possible, use an example contract to support your answer (feel free to obscure any
confidential information). [1.1]

The main four points that would be included in a contract of employment are
the following: Employer’s and Employee names, Job title, Duties and
Responsibilities.

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2a) List three key points of legislation that affect employers in a business
environment. [1.2]

Three key points of legislation that will affect employers in a business

environment would be: Contractual employment rights, Data protection, Health and
Safety.

2b) List three key points of legislation that affect employees in a business
environment. [1.2]

Three key points of legislation that will affect employees in a business

environment would be: Health and safety, Data protection, Pay and pension.

3. Identify a range of places where a person can find information on employment

rights and responsibilities. You should identify at least two internal and two external
sources of information. [1.3]

Internal places would be: Line managers, staff association representatives,

books and documents held within the organisation.

External places would be: Citizen Advice Bureau, Business Link, ACAS and
Government.

4. Describe how representative bodies can support employees. [1.4]

5. Identify employer and employee responsibilities for equality and diversity in a

business environment. You should give at least two employer responsibilities and
two employee responsibilities. [1.5]

6. Explain the benefits of making sure equality and diversity procedures are followed
in a business environment. Your answer should include one benefit for the employer,
one benefit for the employee and one benefit for the overall organisation. [1.6]

The benefit of making sure equality and diversity procedures are followed in a
business environment for the employer would be a diversity of people with a different
range of experience and mind set working all together improving the business future.

A benefit of making sure equality and diversity procedures are followed in a

business environment for the employee would be that the workers are not so

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stressed or discriminated in the working environment and can easily ask for help or
guidance from other co-workers, instead of struggling on their own.

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Section 2: All about health, safety and security

This section will help you to evidence Learning Outcome 2: Understand the
purpose of health, safety and security procedures in a business environment

Learning objective Place in Assessment

2.1 Identify employer and employee responsibilities for health, Question 1 Page 4
safety and security in a business environment

2.2 Explain the purpose of following health, safety and security Question 2 Page 4
procedures in a business environment
2.3 Identify ways of maintaining a safe and secure Question 3 Page 5
environment in a business environment

1a. Identify employer and employee responsibilities for health and safety. [2.1]

And some of the employee responsibilities for health and safety are: First of
all, the employee has to acknowledge all the health and safety regulations or request
training for the health and safety regulations in the factory and at the work station
that he is working on; To alert the employer of any medical issues that they have and
cannot allow them to work in certain stations, also alert the employer of any injuries
that he suffer; He also has to alert the employer if he sees any deviations from health
and safety regulations; To make sure that he is not putting in danger other
colleagues or other people with he has contact.

1b. Identify employer and employee responsibilities for security. [2.1]

If possible, provide relevant health, safety and security policies / documents from
your workplace (or place of study) to support your answer. These documents should
be annotated to highlight the relevant sections.

2. Explain the purpose of following health, safety and security procedures in a

business environment. [2.2]

The purpose of following health, safety and security procedures in a business

environment is to create a secure working area for all the employees so they that
they feel comfortable to do their work. Another aspect is to avoid any kind of
accidents so the business is not losing working hours and to avoiding health and
safety investigations that can follow up.
Following this is also mandatory by law and without them the business cannot
function.

3. Describe three different ways of maintaining a safe and secure business

environment. [2.3]

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First aid facilities- Employer has to make sure that the first aid kits are
assured and also are checked periodically, also he has to assure first aid trained
personal.

Policies and Procedures- To make sure that all the employees are trained and
follow all the policies and procedures regarding the health and safety. Also to be
open to new improvements.

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Section 3: Communicating effectively with others

This section will help you to evidence Learning Outcome 3: Understand how to
communicate effectively with others

Learning objective Place in Assessment

3.1 Describe different methods of communication Question 1 Page 6

3.2 Explain how to choose the most appropriate method of Question 2 Page 6
communicating with others
3.3 Describe ways of actively listening Question 3 Page 7

1. Describe three different methods of communication. You should include two

verbal, two non-verbal and two written methods of communication. [3.1]

Verbal method of communication is the most used channel to transfer

information between two or more people.

Examples are discussions between two people where the information is

confidential only for those two persons and meetings to share information with a
larger amount of people or to do brainstorming.

2. Using two specific examples, explain how to choose the most appropriate method
of communication to meet your needs and the needs of others. [3.2]

The most appropriate method of communication to meet my needs and the

needs of others would be the verbal communication.

If I want to transmit or receive important or confidential information I would

have a private discussion with the appropriate person about the relevant information.

If I want to transmit a message or a notice to two or more people I would do it

in a stand off meeting where I will discuss all the appropriate information and where
we can also debate the information.

3. Describe at least two ways of actively listening. [3.3]

One way of actively listening that I found to be more efficient is to be in an

environment with no distractions like a conference room where I can receive all the
information without being distracted and being able to focus on the subjects. Also, I
feel more comfortable to ask questions about the information that I didn’t understand.

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Another way of actively listening that I found to be good is to write down all
the information that I receive so I can do a recap at the end of the meeting, to make
sure that I didn’t misunderstood the information.

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Section 4: Working with others

This section will help you to evidence Learning Outcome 4: Understand how to
work with and support colleagues

Learning objective Place in Assessment

4.1 Explain the purpose of agreeing standards for own work Question 1 Page 8
with others

4.2 Explain the purpose of taking on new challenges and Question 2 Page 8
adapting to change
4.3 Explain the purpose of treating others with honesty and Question 3 Page 8
consideration

1. Explain the purpose of agreeing standards for your own work. Give at least two
reasons. [4.1]

The purpose of agreeing standards for my own work is to deliver the products
on time which means that all the employees have to do the jobs according to the
standards set by the company so there will not be delays in delivering the products.

2. Explain the purpose of taking on new challenges and being able to adapt to
change at work. [4.2]

Taking new challenges will be good for me because it will break my daily
routine and also new challenges means something new or interesting which in most
of the cases you learn something new, as new information or new and easily
methods of work.

Being able to adapt to change at work from my point of view is something that
everybody should do because everything is changing or evolving from legislations,
quality and technology.

As a good example is the changing of manual work in automatization which is

the future of the most of companies and where people have to adapt to work with the
machines according to certain instructions.

3. Explain the purpose of treating others with honesty and consideration. [4.3]

doing a job, an easier way for the most experienced workers and the hardest way for
the new employees which can struggle without the help of the experienced
colleagues.

An important aspect for honesty between two or more colleagues is the fact
that they should be able to tell each other when they are wrong or doing a job wrong
and to accept that they are corrected by the other ones and also to ask and give
help.

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Section 5: Planning your own work

This section will help you to evidence Learning Outcome 5: Know how to plan own
work and be accountable to others

Learning objective Place in Assessment

5.1 Explain the purpose of meeting work standards and Question 1 Page 10
deadlines when completing tasks

5.2 Identify ways of planning own work Question 2 Page 10

5.3 Compare ways of keeping other people informed about Question 3 Page 10
progress

1. Explain the purpose of meeting work standards and deadlines when completing
tasks in a business environment. [5.1]

Meeting work standards and deadlines when completing tasks in a business

environment is really important for the business to deliver products and services
expected by the customers in the best of quality and always on time.

The purpose of meeting works standards and deadlines is that every

employee should do their tasks in the required amount of time so that there will not
be delays in completing customer requirements.

2. Identify two different methods that you can use to plan your own work in a
business environment. [5.2]

3. Describe ways of keeping other people informed about progress and compare
their effectiveness. What are the benefits and drawbacks of each approach? [5.3]

One way informing people about progress is by e-mail and the advantage is
that the information is going only to the person or persons that should receive it
without being wrongly interpreted, but there is also the chance that the information
will not be received right away because not all the people are reading their e-mails or
they are not at their workstation.

Another way would be a stand off meeting where the information can be
passed to more people more efficiently and more explained, but is really hard to get
all the people to attend the meeting because is taking people’s time from their own
tasks. This should be usually done weekly or monthly.

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Section 6: Improving your performance

This section will help you to evidence Learning Outcome 6: Understand the
purpose of improving own performance in a business environment and how to
do so

Learning objective Place in Assessment

6.1 Explain the purpose of continuously improving own Question 1 Page 12
performance in a business environment

6.2 Describe ways of improving own performance in a Question 2 Page 12

business environment
6.3 Identify different types of career pathways that are Question 3 Page 13
available

1. Explain the purpose of continuously improving your performance in a business

environment. [6.1]

The purpose of continuously improving my performance is to bring more

benefits to the company, to be flexible and capable to adapt to any changes that may
occur and to be able to keep up with the improvements in the processes and in the
company.

2. Describe at least two ways of improving your performance at work. Where

relevant, illustrate your answer with specific examples from your own experience.
[6.2]

3. Identify at least two different types of career pathways or options that may be
available to you. [6.3]

Another one could be Office Administrator for which I need some

qualifications and knowledge to apply for this job and that is why at the moment I am
doing this course Business and Administration level 2 and maybe after it, I can
progress to higher lever in this field, which will help me to get a job in this domain.

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Section 7: Problems at work

This section will help you to evidence Learning Outcome 7: Understand the types
of problems that may occur in a business environment and how to deal with
them

Learning objective Place in Assessment

7.1 Identify the types of problems that may occur in a business Question 1 Page 14
environment

7.2 Explain ways of dealing with problems that may occur in a Question 2 Page 14
business environment
7.3 Explain how and when to refer problems to relevant Question 3 Page 14
colleagues

1. Identify at least two different types of problems that can occur in a business
environment. [7.1]

In a business environment can occur two types of problems and those ones
are: minor and major problems.

2. Describe at least two specific problems that can occur at work and explain how
they can be dealt with. [7.2]
.

3. List at least two problems you are able to deal with yourself and two problems you
would need to refer to others to deal with. Explain how and when you would refer
these problems to others. [7.3]

Deal myself:

- Each product has to go thru test then packing. So, when I got the part
back from test I noticed that they were very dusty and as an action I blow
them with airline so I can pack them and not delay the process.

- On each packing case, I have to stick a unique serial code and some of
them were faded so as an action I went and reprinted the ones with the
issues.

Ask others:

- Some product needs a more complicated rework than the other ones, for
example when a component is lifted on a thick board with 10 layers it’s
very hard to repair it so if I come across this issue I have to take them to

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Once you have completed all 7 Sections of this Assessment, go to

www.vision2learn.com and send your work to your tutor for marking.

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