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Best Practices for Browser Settings and Performance on Fusion Applications (Doc ID 1385107.1)

In this Document

Purpose
Troubleshooting Steps
Client Machine Settings/Recommendations
General Best Practices
Browser settings and recommendations for Firefox, Internet Explorer, Chrome and Safari
Bookmarking URLs
First Time Access - Cold Browser/Server
References

APPLIES TO:

Oracle Fusion Sales Cloud Service - Version 11.1.7.0.0 and later

Oracle Fusion Application Toolkit - Version 11.1.1.5.1 and later
Oracle Fusion Application Toolkit Cloud Service - Version 11.1.4.0.0 and later
Oracle Fusion Receivables Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Workforce Compensation Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

PURPOSE

This document provides best practices for client and browser settings when using Fusion Applications.

TROUBLESHOOTING STEPS

Client Machine Settings/Recommendations

• Use a Client Machine with the minimum CPU and RAM requirements. Current recommendations are listed here:
http://www.oracle.com/us/products/system-requirements/overview/index.html
• Check current RAM memory usage by viewing the ‘Task Manager’> "Processes" tab> and ‘End Process’ for any unnecessary
applications / processes, ensuring at least 500MB – 1GB available of RAM.
• Ensure your C: partition is not too fragmented or low on space. Most computers are set to perform these tasks automatically unless it
is disabled. If you would like to manually check, Right click on My Computer (This PC)> select Manage> under Storage select "Disk
Management"> Right click on System (C:) and select Properties> under General tab choose "Disk Cleanup", and once complete, select
the Tools tab and click "Optimize".
• Check your browser settings (see section below) to ensure they do not delete cached files upon closing the browser.
• To identify any network issues in different regions which may affect the performance of the application, you can perform a speed test,
go to http://www.speedtest.net/ and click the Begin Test button, and compare the different regions. Also, you can perform a latency
speed test on your environment by entering the following URL in a browser: http://<POD>.crm.<datacenter>.oraclecloud.com.t1.re/
(e.g. http://ABCD.crm.us2.oraclecloud.com.t1.re/ ) and click the "Start speed test !" button. Less than 30 milliseconds of latency is
considered optimal.
• Anti-virus scanner processes, and similar background processes, could affect performance and could begin while a demonstration, or
test, is in progress. Reviewing the Task Manager will help.
• XMLHTTP: XMLHTTP support must be enabled.
• JavaScript: JavaScript support must be enabled.
• Flash: If using Flash and the Data Visualization Tools (DVT) components, Flash 10+ is required.
• Browser Add-ons: You should disable or remove any third party browser add-ons, such as httpAnalyzer, or Firebug, because they have
the capability to negatively interfere with the execution of the browser, and the ADF Faces client framework, and degrades
performance.

General Best Practices

• Default Browser: For best performance of Oracle Fusion Applications, use the latest browser version of Mozilla Firefox.

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• First Time Access: Warm-up the server and browser cache by executing the entire Business flow. A freshly bounced server will require
time to load all libraries etc. It is a known issue that the first time accessing a page can be slower due to loading the page artifacts
(buttons, images, etc) in the browser. Clearing the browser cache will result in a slow page rendering at first access. The same issue
can happen on the first attempt to run a page after the server was restarted.
• Session: Do not close the browser session whenever possible or clear the cache unless it is necessary. Use the same browser session
for ongoing work, so all the artifacts that are cached on the client browser are retained, which will increase the application's
performance.
• Browser History: In Firefox Options, under Privacy -> History, if Firefox is set to "Use Custom settings for history", please make sure
"Clear history when Firefox closes" is unchecked.
• Tabs: Having multiple tabs in the Firefox browser might negatively impact the performance of the browser.
• Anti-virus software: Reschedule any Anti-Virus software that is running during work hours to prevent slow performance of the
computer.
• CPU Usage: Check the Task Manager for available memory and CPU usage. If you see any processes consuming a high amount of
resources, highlight them and click ‘End Process’.
• Blocked Pop-ups: Fusion Application Notifications are opened as pop-ups. If you have the Pop-ups disabled by default as per your
security policies, the browser will block the notifications from Fusion Applications.
• Site Exceptions: Here are the urls for all Fusion Applications notifications in order to add them as exceptions (e.g. Chrome):

1. Navigate within the browser, e.g. Chrome > Settings > Show advanced settings > Privacy > Content Settings > Pop-ups >
Manage exceptions
2. Add these exceptions:
[*.]oracle.com
[*.]oraclecloud.com
[*.]oracleoutsourcing.com

Browser settings and recommendations for Firefox, Internet Explorer, Chrome and Safari

• Always use the latest certified version of browsers. Browsers with good performance are listed here: http://www.oracle.com
/us/products/system-requirements/overview/index.html
• For a list of all supported browsers, please reference the following supported browsers link: http://www.oracle.com/technetwork
/developer-tools/jdev/jdev11gr2-cert-405181.html#Browsers
• Browser comparison test cases for a simple page show Mozilla Firefox, Apple Safari, Google Chrome, Internet Explorer to be the
fastest, in that order.
• Review the certified browsers on My Oracle Support -> Certifications -> Search for "Oracle Fusion Applications". Review the section
"Desktop Applications, Browsers and Clients"
• Firefox: Increase the disk cache to 1024MB; Options>Advanced> Network> Cached Web Content. Also, to increase the disk capacity,
in a new Firefox browser tab type “about:config” in the url address bar to search for the value ‘browser.cache.disk.capacity’ and change
it to ‘1024000’. Finally, in the same location, search for ‘browser.cache.disk.max_entry_size’ set a value of ‘-1’ (unlimited) to increase
the cache entries size.
TIP: Make a cache backup if you are using Firefox. If Firefox crashes and you lose your cache, then you can use ‘restore cache from
backup’ and restart Firefox.
IMPORTANT NOTE: Some Firefox installations have a bug were the disk caches are not being used. You can verify if you have this bug
by entering “about:cache” in the Firefox url address bar. If the “disk cache device” section shows “Storage in Use” 0 after having used
the browser on Fusion applications, then your browser has that problem.
SOLUTION 1: Go to the cache directory outlined in the “disk cache device” sections via explorer and remove everything under
“Profiles”. Restart Browser – use it and check again.
SOLUTION 2: Upgrade to the latest version of Firefox, and then check the above steps again.
• Internet Explorer: Increase the disk cache to 1024MB. In Internet Explorer, go to Tools> Internet Options> General> Browsing
History> Temporary Internet Files> ‘Disk space to use’, to change cache size. Then in preferred settings, the default option is set to
“Check for newer versions of stored pages”. If you choose the “Never” option to disable checking for newer files for cache files, this
may lead to incompatibilities of static files when a new patch version is applied on the server. New static files can be downloaded
manually by deleting the browser’s cache. For IE 9+ running on machines with low resources, pages using CSS3 styles may be slow. To
fix this uncheck "Use Software rendering instead of GPU rendering" by navigating to Tools -> Internet Options -> Advanced ->
Accelerated graphics. For Internet Explorer only Native mode is supported. View Compatibility mode
and Enterprise mode must be disabled.
• Chrome: Increase the disk cache to 1024MB. In Chrome right Click on the Google Chrome icon in desktop. Select Properties>
Shortcut Tab. Add -disk-cache-size=1073741824 at the end of the Target box. Click OK. Also, on Version 61.0.3163.100+ pixelation is
appearing behind opened windows, but this issue is resolved by going to Settings> Advanced> System and disabling "Use hardware
acceleration when available".
• Safari: No changes required.

Bookmarking URLs

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Issue is under investigation in Internal Bug 16239057 : FUSION SAAS PRODUCTION --WHITE BLANK SCREEN AFTER LOGIN[This section is

• Only bookmark the login page, because after the initial login page, bookmarked URLs (with the exception of deep linking) are NOT
supported, as these URLs contain session IDs and infrastructure context that are subject to change. IMPORTANT NOTE: Using
bookmarked URLs with session IDs or infrastructure context may cause blank page issues when navigating within the application.
• Use the short URL bookmarks without session information. Here are some examples of valid URLs which can be bookmarked, after
removing the session Id and infrastructure context details:

Upon upgrade to Release 13, all Fusion Applications should be accessed using a consolidated URL, see the naming pattern below:

https://<systemName>.fa.<dcsn>.oraclecloud.com/.

Example, the system name is 'acme' and based in data center 6 then the consolidated URL would
be:https://acme.fa.us6.oraclecloud.com/...

Product family specific nodes like 'fs', 'crm', 'hcm' etc are all replaced by 'fa'

SSO URL will remain the same after upgrade to Release 13

For a few Release 12 users with an existing URL pattern like https://fs-<systemName>.oracleoutsourcing.com/... or https://hcm-

<systemName>.oracleoutsourcing.com/..., etc. then the new pattern would be https://fa-<systemName>.oracleoutsourcing.com/...

• Do NOT use the OAM login URL like: https://<myhost>/oam/server/obrareq.cgi?encquery

o This URL is redirected initially when a user logs in to one of the above URLs, and should not be used as a bookmark for logging
in.

First Time Access - Cold Browser/Server

• It is a known issue that first access of the page can be slower due to loading the page artifacts (buttons, images, etc) in the browser.
Clearing the browser cache will result in a slow page rendering at first access.
Same issue can happen on the first attempt to run a page after the server was restarted, browser cache was cleared.

For more information see KM Video on How to change the Browser Cache settings for Fusion Applications Performance issues (Doc
ID 2130425.1)

Known issues after upgraded environments

It is mandatory that the end user will have to clear browser cache when they access an upgraded Fusion Applications environment.

See BUG 27532463 - R13 UPG: FUSION APPS LOGIN PAGE BECOMES UNRESPONSIVE CANNOT ENTER CREDENTIALS[This section is not visible to customers.]

REFERENCES

BUG:19797347 - WAF: MANAGER PERFORMANCE EVALULATION PAGE TAKING 1-2 MINTO LOAD OR HANGS UP[This section is not visible to customers.]

BUG:16239057 - FUSION SAAS PRODUCTION --WHITE BLANK SCREEN AFTER LOGIN[This section is not visible to customers.]

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Document Attributes
Author: SCIOBANU.RO;SCALL.US; Status: PUBLISHED(EXTERNAL)
Owner: SCALL.US Publisher: WHOROWIT.US
Alias: Content Type: TEXT/X-HTML

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Distribution: EXTERNAL Visibility: EXTERNAL

Created By: SCIOBANU.RO Created: Dec 12, 2011
Modified By: IMPORT Modified: Oct 6, 2018
Reviewed By: WHOROWIT.US Reviewed: Jun 9, 2012
Source: AWIZ Exception: No
Priority: 3

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