BQM 1000 ISO9001 - 2008 - Eng - V6a

ATG s.r.o.
Document nr.: BQM 1000 Name: BASIC QUALITY MANUAL

Copy nr.: Issuing: 6 Change: 10/2009 Page: 2/28
RT – UT – MT – PT – VT – ET – LT - AT
NDT production
Training
BASIC QUALITY MANUAL
Certification
Inspections
Level I-II-III ISO 9001:2001
Outside Agency
 ATG - Company
 Normative references
 Definitions and abbreviations
 Quality Management System
 Management responsibility
 Sources management
Measurement analysis + improvement
 Related documents
 Appendixes
ATG s.r.o. (Advanced Technology Group) - Czech Republic; www.atg.cz

ATG s.r.o.
CONTENTS
1. ATG - COMPANY ...................................................................................................... 5

1.1. THE COMPANY HISTORY................................................................................ 5
1.2. NOTICE......................................................................................................... 5
1.3. THE MANUAL PURPOSE ................................................................................. 5
1.4. USING THIS MANUAL ..................................................................................... 5
1.5. ORGANIZATION OF ATG ................................................................................ 6
1.5.1. Legal status of ATG........................................................................................ 6
1.5.2. Subsidiaries of the ATG s.r.o. company are: .................................................... 7
1.5.3. Internal structure of ATG: .............................................................................. 9
1.5.4. Activities, responsibility and authority of departments in fix structure ................ 9
1.5.5. Flexible organization structure ........................................................................ 9
1.6. ATG SUBJECTS OF BUSINESS ......................................................................... 9
1.7. FIELD OF ACTIVITY QUALIFICATION OF THE TECHNICAL PERSONNEL
(BUSINESS SUBJECT) ..................................................................................................... 9
1.7.1. The specification of activities .......................................................................... 9
1.7.2. The specification of courses and exams ......................................................... 10
1.7.3. The method of presentation of the course(s). ................................................ 10
1.8. MANAGING THE BQM 1000 .......................................................................... 11
2. DIRECTIONS REFERENCES ..................................................................................... 12
3. DEFINITIONS AND ABBREVIATIONS ....................................................................... 14
4. QUALITY MANAGEMENT SYSTEM ........................................................................... 15
4.1. GENERAL CONDITIONS ................................................................................ 15
4.1.1. Procedural approach of ATG ......................................................................... 15
4.1.2. Processes identification ................................................................................ 15
4.1.3. Controlled processes .................................................................................... 15
4.1.4. Main processes ............................................................................................ 16
4.1.5. SUPPORTING PROCESSES ............................................................................ 16
4.1.6. Process map ................................................................................................ 17
4.2. DOCUMENTS REQUIREMENTS ...................................................................... 17
4.2.1. Documents .................................................................................................. 18
4.2.1.1. Level 1 .................................................................................................... 18
4.2.1.2. Level 2 .................................................................................................... 18
4.2.1.3. Level 3 .................................................................................................... 18
4.2.1.4. Level 4 .................................................................................................... 18
4.3. Records ...................................................................................................... 18
4.3.1. Record / Inscription ..................................................................................... 19
4.3.2. Generally .................................................................................................... 19
4.3.3. Special documentation in ATG ...................................................................... 20
4.3.4. Records control in ATG................................................................................. 20
4.3.5. Archiving of the documentation .................................................................... 20
5. MANAGEMENT RESPONSIBILITY............................................................................. 21
5.1. PERSONAL INVOVEMENT AND MANAGEMENT ACTIVITY ................................ 21
5.2. CUSTOMER ORIENTATION ........................................................................... 21
5.3. QUALITY POLICY ......................................................................................... 21
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5.4. PLANNING ................................................................................................... 21

5.4.1. QUALITY GOALS .......................................................................................... 21
5.4.2. QUALITY MANAGEMENT SYSTEM PLANNING ................................................. 22
5.5. RESPONSIBILITY, AUTHORITIES, COMMUNICATION .............................. 22
5.5.1. RESPONSIBILITY AND AUTHORITIES IN TEC ................................................ 22
5.5.2. Representative of the management .............................................................. 22
5.5.3. Internal communication ............................................................................... 22
5.6. MANAGEMENT REVISION ............................................................................. 22
5.6.1. Generally .................................................................................................... 22
5.6.2. Inputs for the revision:................................................................................. 22
5.6.3. Reports from the revision ............................................................................. 23
6. SOURCES MANAGEMENT........................................................................................ 24
7. PRODUCTS REALIZATION ...................................................................................... 24
8. MEASUREMENT ANALYSIS & IMPROVEMENT ........................................................... 24
8.1. GENERALLY ................................................................................................. 24
8.2. MEASUREMENT AND ANALYSIS .................................................................... 24
8.2.1. CUSTOMERS SATISFACTION ........................................................................ 24
8.2.2. INTERNAL AUDIT ........................................................................................ 25
8.2.3. MONITORING AND MEASUREMENT OF THE PROCESS ................................... 25
8.2.4. MONITORING AND MEASUREMENT OF THE PRODUCT .................................. 25
8.3. NONCONFORMING PRODUCT MANAGEMENT ................................................ 25
8.4. DATA ANALYSIS .......................................................................................... 25
8.5. IMPROVEMENT ............................................................................................ 26
8.5.1. CONTINUAL IMPROVEMENT ......................................................................... 26
8.5.2. CORRECTIVE ACTIONS ................................................................................ 26
8.5.3. PREVENTIVE ACTIONS ....................................................................................... 27
9. RELATED DOCUMENTS IN ATG ............................................................................... 28
10. Appendixes ........................................................................................................ 28
10.1. Appendix P1 ................................................................................................ 29
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ATG s.r.o.
1. ATG - COMPANY
1.1. THE COMPANY HISTORY

ATG s.r.o. - Advanced Technology Group (hereafter ATG) is the Czech company without any
foreign share, founded in 1992. The main establishing persons are the former employees of
the National Institute for Materials in Prague. The main goal of the company was delivering of
all services in non-destructive testing of materials, containing workplaces design, production
and personnel qualification.
In 1993 was produced the first penetrant testing line and the year after first ultrasound
manipulator. All activities in personnel qualification involved the establishing of the certification
association called “APC” (hereafter APC) for the personnel in Prague 1995. This association
obtained about 50 members from Czech Republic and other countries, which have been the
owners until now. ATG company significantly cooperated on its qualification and certification
system, which was accredited by the Czech Accreditation Institute (ČIA) and German
Accreditation body (DAR). At the same time started ATG the providing of the qualification
courses focused on NDT personnel based on qualification and certification system of the
certification body Sector Cert (Germany) and later based on APC. In 1996 ATG established the
first subsidiary in Prague – LA Composite (Letov – ATG s.r.o.). This company is specialized in
composites development and composite parts production. One year later ATG opened its
branch QC-Plzeň in the city Pilsen, as the examination center of the qualification and
certification system of the APC and Sector Cert, to offer qualification for the NDT personnel
according to the EN 473 norm.
In 1995 were established another 2 subsidiaries in Prague: PK-Q, s.r.o. oriented in NDT
activities and STG, s.r.o. oriented in production of solar collectors. That time ATG enlarged its
activities in material and corrosion engineering. Later, in 2002, ATG opened its subsidiary in
Slovakia called ATG Slovakia, having a seat in Trenčín – close to the Czech Republic border.
During next year were established another 2 branches in Russia – Vimatek and ATG Russia. In
2008 we registered a new branche ATG Training and Consultancy in United Arab Emirates and
now in 2009 we are going to finalize openin new branche as ATG Turkey in Istanbul.
1.2. NOTICE
This quality manual (hereafter only “BQM”)
1.3. THE MANUAL PURPOSE

The Basic Quality Manual “BQM 1000” – of ATG company (hereafter only ATG) describes its
quality system, which must ensure all processes mutual bond. This manual is the main
document for the whole company quality system and all other quality manuals describing
specific processes must respect this BQM 1000. All elements are compiled in individual
chapters in this manual and segmented according to ISO 9001:2008 system.
1.4. USING THIS MANUAL

a) Keeping all steps of the quality system described in this manual and all related
documents is obligatory for all employees joined in ATG process, including all
external employees from subcontractor companies (natural persons as well).
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This manual is the highest document of the company. There are also other quality manuals
intended for other main processes at lower level:
 QM 1300 – Development and production
 QM 1400 – Services (Training and personal qualification system)
 QM 1620 – NDT services
 QM 1610 – Outside Agency
 QM 1700 - Purchase and sale
b) This BQM 1000 can be shown to all customers who wish to be sure in the quality
of our products and services. The related documents can be shown only after the
company manager permission.
1.5. ORGANIZATION OF ATG
1.5.1. Legal status of ATG
1. Identifying data of the ATG company are quoted in the table below:
Company name ATG s.r.o. (Advanced Technology Group)

Type of the company Limited liability company
Seat Matějská 2416, 160 00 Praha 6
Workshop Prague Beranových 65
199 02 Praha 9 Letňany
Workshop Pilsen Technologické centrum Teslova 21

320 63 Plzeň 20
Authority Shareholders’ meeting
Ing. Zbyněk Zavadil, Ing. Tomáš Netušil
General Manager Ing. Zbyněk Zavadil
Phone +420 234 312 201-4
Fax +420 234 312 205
ID number 45 31 47 72
VAT number CZ45 31 47 72
E mail atg@atg.cz
Www www.atg.cz
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1.5.2. Subsidiaries of the ATG s.r.o. company are:
ATG s.r.o.
QC-Plzeň s.r.o. PK-Q s.r.o.

Pilsen Prague
LA Composite ATG Inspekta Srl. s.r.o.

Prague Prague
ATG Vimatek
Slovakia (Sankt Petersburg)
Russia
ATG ATG Training

(Sankt Petersburg, Moscow) and Consultancy
Russia (United Arab Emirates)
ATG Turkey ATG inspection services Canada

Istanbul in registration
ATG Egypt
in registration
LA Composite (Letov-ATG s.r.o.)

Address: Beranových 35, Prague 9, Czech Republic
Shareholders: ATG s.r.o., 100%
Gen. Manager: Ing. František Lambert
Executive: Ing. Zbyněk Zavadil
Activities: Development and production of composite and sandwich aircraft parts;
calculating services; technology design for production, production composite
and laminated materials
QC-Plzeň s.r.o.
Address: BIC Borská pole, Plzeň, 316 00, Czech Republic
SECTOR Cert GmbH, 45%
Ing. Martin Hampejs, 10%
Executive: Ing. Martin Hampejs, director
Activities: approved examination center of APC, SECTOR Cert and TÜV Cert, according
to EN 473 for the NDT personnel qualification
PK-Q s.r.o.
Address: Litvínovská 593, Prague 9, Czech Republic
Petr Kulle, 50%
Gen. manager: Petr Kulle, director and executive
Executive: Ing. Václav Jandura
Activities: NDT activities as the outsourcing agency using all these NDT methods:
 RT – radiographic testing
 UT – ultrasonic testing
 MT – magnetic particle testing
 PT – penetrant testing
 ET – eddy current testing
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 LT – leakage testing
 VT – visual testing
ATG Slovakia
Address: Beckovská 1188, Trenčín 911 01, Slovakia
Zuzana Ščasná, 34%,
Ing. Petr Pokorný, 12%
Executive: Zuzana Ščasná
Activities: Sales of devices and tools for NDT
ATG – Inspekta srl.,

Zuzana Ščasná, 34%,
Ing. Petr Pokorný, 12%
Executive: Zuzana Ščasná
Activities: Sales of devices and tools for NDT
ATG Rossia
TECHNOROSS 15%,
Executive: Sagit Sayfutdinov
Activities: Personnel qualification and certification, inspection
VIMATEK
Shareholders: TECHNOROSS 85%,
ATG 15%,
Executive: Sergey Yerschov
Activities: Sales of devices and tools for NDT, MPI benches
ATG training and consultancy

Address: Abu Dhabi - Mussafah, UAE
Shareholders: Al-Muhairy 54%
Abdulah34%,
ATG
Executive: Ahmed
ATG Turkey
Address: Istanbul, Turkey
METAMAK Istanbul 45%,
Tolga Erbay 10%
Executive: Tolga Erbay
ATG Egypt – in preparation phase

Address: Alexandria, Egypt
ATG inspection services Canada – in preparation phase

Address: Ottawa, Canada
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1.5.3. Internal structure of ATG:
 Updated structure of the company is described in the attachment: p1

 Fix organization structure consist of several vertical levels, which means
departments (see attachment nr. 46)
1.5.4. Activities, responsibility and authority of departments in fix structure
Department Nr. Target of the individual departments of ATG

Management 1000 company management, development and company strategy,
corporate image, production portfolio, right managed company
generating profit
Production 1300 design and production of NDT products or equipment complexes,
offers processing
Services (Personnel 1400 qualified and certified worker (specialist) for requested filed of
qualification) activities who is recognized by most of clients
Quality management 1500 best quality arrangements for all company products, quality
management system
Services 1620 issued expert reports (inspections, controls, supervisions), realization
(providing of NDT of defectoscopy services – material and corrosion engineering
inspection)
Outside agency 1610 services according to SNT-TC-1A
Sale 1700 negotiated business and profit from them, preparation and
realization of new business contacts
Individual quality manuals can be used separately even though they are connected
and are based on the ATG policy and strategy.
1.5.5. Flexible organization structure

Flexible organization structure is managed according to the individual clients demand. For
these purposes are used matrixes of responsibilities. Order matrix of responsibility contains
assignment for the every involved employee with his/her operations at every order.
1.6. ATG SUBJECTS OF BUSINESS

Subjects of the ATG company business are based in the partner contract and are declared in
the trade licenses:
 Qualification of the technical personnel (see 1.7)
 NDT testing
 Inspections and supervisions in NDT and corrosion field
 Services of the NDT Level III workers as the Outside Agency
 Purchase and sale equipment, devices and tools for NDT
 Design, production of lines, devices and tools
1.7. FIELD OF ACTIVITY QUALIFICATION OF THE TECHNICAL

PERSONNEL (BUSINESS SUBJECT)
1.7.1. The specification of activities
Training and Examintaion Cetnter ("TEC”) organizes, manages and is responsible for following
activities:
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 Qualification and retraining courses in independent certification systems

Note: in systems of depended employer based certification works ATG department
1600 and its processes are described in the quality manual 1610 – Outside Agency
 Specialized courses
Specialized courses are designated for technical personnel and are oriented to deep
expertise knowledge, specification and codes
 Qualification exams in independent systems of certification
Graduates can apply for the certificate issuing at the certification bodies – after they
pass the exams and meet other requirements above mentioned standards
 Service for certificates applicants is managed in the directive S39/95 – cooperation
with SECTOR Cert company
1.7.2. The specification of courses and exams
1. Courses and examinations for NDT workers Level I, II, III and for inspection
organization staff in basic NDT methods (RT, UT, MT, PT, ET, VT, LT) manage training
centers in Prague, Pilsen, Liberec, Brno, Opava, Ostrava and in Slovak Republic.
Every student can obtain the certificate if he/she passed the exams and attended the
courses. These certification bodies can issue certificates:
a) SECTOR Cert, TÜV Cert over RW TÜV (only for Std 101),
i. according to DIN EN 473
b) APC Certification Association for Personnel Certification APC (Czech Republic)
i. according to Std 301/E, Std 201/E, Std 101/E-ČSN EN 473, Std 401/E,
Std 601/E, Std 602/E
c) Reaktortest s.r.o. – certification body for personnel (Slovak Republic)
i. according to STN EN 473
2. Courses and exams for higher welding personnel according to directive EWF
(cooperation with ŠKODA Welding) – certificate CWS ANB.
3. Courses and exams for international welding inspectors (IWI) according to the
requirements of Czech Welding society ANB (CWS ANB) in training centers in Prague,
Ostrava and Pilsen. After the courses and exams passing can applicant obtain the
certificate by CWS ANB.
4. Courses for workers in corrosion and anticorrosion safety fields are managed in Prague
and in Slovak Republic. The applicant can obtain the diploma and APC certificate
according to the Std 401 or Reaktortest. He/she must pass the exam and course.
5. Courses and exams for auditors in levels:
a) auditor for basic quality systems
b) auditor of selected processes (like NDT, welding, …)
are provided in Prague and Slovak Republic. Participants will obtain the certificate by
APC according to the Std 602 if he pass the courses and exams.
6. Visual testing in production processes (EN 970, EN 12454, 10163 etc.) with the specific
certification by ATG:
a) inspectors and supervisors
1.7.3. The method of presentation of the course(s).

All our courses are provided at our training centers, fully equipped by all training materials,
examples and testing equipment. All courses are provided in the presence of lecturer.
Specification of training rooms is described in section 6.3.1. of this QM.
Every participant gets all the necessary materials such as textbooks, questionnaires with
dummy run and samples, to get required knowledge and practical experiences. Every course
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contains periodic tests, to boost understanding and preparing for the final exam. Courses are
often backed up by specific standards, samples, etalons, photos/videos or computer based
learning.
All applicants can discusses their real experiences and the material testing can be tailored to
theirs needs, to approximate the real conditions of testing.
1.8. MANAGING THE BQM 1000

1) The quality manual is a controlled document - updated by the ATG quality manager, in
cooperation with the documents administrator.
2) The document administrator according to the directive G15-01: „Řízení dokumentace“
(Documents management) is the Quaity Manager.
3) The quality manual shall be revised at least once in a year. The document
administrator does this update in cooperation with the quality manager or with other
authorized person by ATG management.
4) The quality manual is archived at the Department 1500 – „Řízení jakosti“ (Quality
management) in original electronic form, including all the changes and appendixes.
5) This quality manual is at these persons disposal: employees and customers can get
BQM 1000 at quality manager, at managers of the subcontractors centers (TP, EP) and
at another owners, see the details in distribution list.
6) This BQM 1000 is allocated only in registered copies according to the distribution list.
The list must be confirmed by the signatures, by the copy owner and quality manager.
7) The quality manager and managers of subcontractor’s centers must inform theirs
subordinated staff about this BQM 1000 and all changes and appendixes and allow
them the access to this document.
8) QM department will provide the accreditation bodies with one BQM 1000 non-
controlled copy with all related documents. The reason for this providing is cooperation
on accreditation process with these bodies. The copy can be provided only if the
company manager agrees.
9) QM department can provide ATG clients with the BQM 1000 non-controlled copy and
related documents after their request and the quality manager must agree this
providing.
10) It is forbidden to make unregistered copies of this BQM 1000 or of its parts – for
internal and external needs as well.
11) Every issuing of this BQM 1000 must be marked by the:
a. date of issuing
b. signature of the responsible person for the authorization (manager)
c. signature of the responsible person for the contents (author)
d. signature of the responsible person for the issuing (editor – quality manager)
e. original stamp number of the copy and by the personal stamp of publisher
12) Changes and appendixes in BQM 1000 are changed by replacement (insertion of the
page), marked with the number of the change.
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2. DIRECTIONS REFERENCES
Document Nr. Document name
EN ISO Systémy managementu kvality – Základní principy a slovník (Quality
9000:2005 management system- Fundamentals and vocabulary)
EN ISO Systémy managementu jakosti. Požadavky (Quality management system-
9001:2008 Requirements.)
Směrnice pro dokumentaci systému managementu jakosti (Guidelines for
ISO/TR 10013:2001
quality management system documentation)
EN ISO Systémy managementu jakosti- Směrnice pro zlepšování výkonnosti (Quality
9004:2000 management systems - Guidelines for performance improvements)
Systémy managementu bezpečnosti a ochrany zdraví při práci –
OHSAS 18001:2007 Požadavky(Occupational health and safety management system –
Requirements)
Systémy enviromentálního managementu – Požadavky s návodem k použití
EN ISO 14001:2004
(Enviromental management systems – Requirements with guidance for use)
Směrnice pro auditování systému managementu jakosti a/nebo systému
EN ISO 19011:2002 envirementálního managementu (Guidelines for quality and/or
environmental management systems auditing)
Systémy managementu měření - požadavky na procesy měření a měřící
EN ISO
vybavení (Measurement management systems - Requirements for
10012 : 2003
measurement processes and measuring equipment)
Kvalifikace a certifikace personálu v nedestruktivním zkoušení (Personnel
SNT-TC-1A:1996 Add
qualification and certification - Recommended Practice No. SNT-TC-1A, Non-
98 (Změna 2001)
Destructive Testing)
Kvalifikace a certifikace pracovníků nedestruktivního zkoušení. (Qualification
ČSN EN 473
and certification of NDT personnel)
Kvalifikace pracovníků nedestruktivního zkoušení dle EN 473 a ISO 9712 -
Std 101/E Certifikační sdružení pro personál. (Qualification of NDT personnel acc. EN
473 and ISO 9712 - Association for Personnel Certification APC)
Kvalifikace pracovníků nedestruktivního zkoušení - specifické metody -
Std 201/E Certifikační sdružení pro personál (Qualification of NDT personnel – specific
methods - Association for Personnel Certification APC)
Kvalifikace pracovníků nedestruktivního zkoušení - Certifikační sdružení pro
Std 301/E personál (Qualification of NDT personnel - Association for Personnel
Certification APC)
Kvalifikace pracovníků v oboru koroze a protikorozní ochrany - Certifikační
Std 401/E sdružení pro personál (Qualification of corrosion and anticorrosion personnel
- Association for Personnel Certification APC)
Kvalifikace a certifikace inspektorů (Qualification and certification of
Std 601/E
inspectors)
Std 602/E Kvalifikace a certifikace auditorů (Qualification and certification of auditors)
Kvalifikace a certifikace pracovníků v nedestruktivním zkoušení
MIL-STD-410E
(Qualification and certification of NDT personnel)
Kvalifikace a certifikace pracovníků v nedestruktivním zkoušení (Qualification
ISO 9712
and certification of NDT personnel)
NAS 410 NAS Certification and Qualification of Nondestructive Test personnel
Posuzování shody -Všeobecné požadavky na způsobilost zkušebních a
EN ISO/IEC 17025 kalibračních laboratoří(General requirements for the competence of testing
and calibration laboratories)
Posuzování shody - Všeobecné požadavky na orgány pro certifikaci osob
EN ISO/IEC 17024 (Conformity assessment - General requirements for bodies operating
certification of persons)
EWF-450-02
International Welding Inspection Personal
TPC-016, TPC-015
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Svářečský dozor - Úkoly a odpovědnosti (Welding co-ordination. Tasks and

ČSN EN 719
responsibilities)
Nedestruktivní zkoušení tavných svarů - Vizualní kontrola (Non-destructive
ČSN EN 970
examination of fusion welds – Visual testing)
Slévárenství: Vizualní kontrola povrchových vad - Ocelové odlitky odlévané
ČSN EN 12454 do pískových forem (Visual examination of surface discontinuities, Steel
sand castings)
Zavádění EN 729 pro požadavky na jakost při tavném svařováníkovových
ČSN CR 13576 materiálů (Quality requirements for welding. Fusion welding of metallic
materials. Comprehensive quality requirements)
Non destructive testing of steel tubes - Qualification and competence of
EN 12056
level 1 and 2 non-destructive testing personnel
Letectví a kosmonautika. Kvalifikace a schvalování způsobilosti pracovníků
ČSN EN 4179 pro nedestruktivní zkoušení (Aerospace series. Qualification and approval of
personnel for non-destructive testing)
Paints and varnishes - Qualification of inspectors for corrosion protection of
ENV 12387
steel structures.....
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3. DEFINITIONS AND ABBREVIATIONS

Basic Quality Manual (BQM 1000) – the basic quality manual of the company
Qualit assurance department – (QM department) – responsible department for all quality
systems
Training center (TC) – center approved by the independent certification body, here are
provided the qualification trainings and courses.
Examining center (EC) – center approved by independent certification body, here are
provided the qualification exams
Quality records – documents purveying objective proof of provided activities or
reached results.
USED ABBREVIATIONS:
APC ............ Association for Personnel Certification APC – independent certification body acc.
to EN ISO/IEC 17 024
ATG ............ ATG s.r.o.
C .................. Course
CAD ............. Corrosion and anticorrosion safety Department
CE ................ Corrosion engineering
CWS ANB ... Czech Welding Society ANB
DT................ Dummy test
EC ............... Examination center
EP ................ Examination place (outside of the company place)
I................... Inspector
INSP ............ Inspection
IWI.............. International welding inspector
IWI-B .......... International welding inspector - basic
IWI-C .......... International welding inspector - comprehensive
IWI-S .......... International welding inspector - standard
KCS ............ qualification and certification system of the certification body
KS ................ Corrosion supervisor
KTG/C ......... Corrosion technologist specialized in safety coatings / coat finishing
KTG/M ........ Corrosion technologist specialized in corrosion and construction material
choosing
KTK ............. Corrosion technician
NDT ............. Non-destructive testing
QM ............... Quality Manual
RXE ............. Reexamination exam
Reaktortest independent certification body acc. to ČSN EN ISO/IEC 17 024 (Slovak Republic)
Sector Cert . independent certification body acc. to ČSN EN ISO/IEC 17 024 (GER.)
TC ............... Training center
TEC ............. Training and examination center
TP ................ Training place (outside of the company place)
E .................. Exam
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4. QUALITY MANAGEMENT SYSTEM
4.1. GENERAL CONDITIONS

1. QM department works according to the documented and sustentative quality management
system of ATG, it serves for keeping the conformity with provided services and
requirements of controlled documents.
2. Quality system related to the QM department is described in this BQM 1000 and in related
documents.
4.1.1. Procedural approach of ATG
The ATG company use the procedural oriented approach for the quality system management.
The system has been developed to support strategy of the company with high efficiency. It is
based on customer orientation aimed to maximize customers satisfaction filling theirs
demands.
Described system in this BQM 1000, with all links to related documents, contains:
- conception of the quality separated to the policy and quality goals, to get clear information
for every employee about his position in the company structure
- specific authorities and employees responsibilities for theirs job positions related to the
observing the quality system
- keeping the qualification of all employees, what is a must for theirs good performance
- building the effective information system of the quality
- planning quality levels for products realization
- setting of unambiguous criteria for the products quality related to individual periods in
logistic and controls
In practice this means:

- identifying all processes needed for the quality system and theirs applications in the
whole company, specifying the sequences and interactivities for these processes
- specifying of criteria needed for the managing and operation of these processes
- monitoring, measuring and analyzing of these processes (see chapter 8)
In the quality system is specified the responsibilities sequence and information flow. ATG
quality manager is responsible for the quality system assembling and its control, he/she is
answerable to the ATG top management.
4.1.2. Processes identification
4.1.3. Controlled processes
Organization process – the process preserving all activities of the company, specifying
organization structure, specifying authorities and responsibilities
Planning and management process – the process preserving planning and products
management, includes quality system
Process of the documentation management – the process preserving controlled creating
of company documents, its archiving and shredding
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Process of the sources management (personal, financial and information equipment) – in

this process are provided all activities related to the planning and human resources
management, from the job position creating, recruitment, training, motivation plan, etc.
Process of the economy and legislation – this process ensure:
- accounting
- decision-making support from the financial perspective point of view
4.1.4. Main processes
Training process – process (service), ensure or increase expert personnel qualification,

especially in NDT, materials, welding, corrosion … in the independent qualification system
Examinations process in NDT area – the process in which are provided all NDT exams
Inspection and supervision process in NDT and material (corrosion) areas – process
in which are provided all inspections and supervisions in NDT and material (corrosion)
Design process and production process (assembling) – in this process is created the
product (project) based on the customer needs
Purchase and sale process – this process ensure economical buying and sale of products
Outside agency process – providing NDT services of ATG specialist to all clients who hasn’t
any NDT personnel trained in required level (according to the SNT-TC-1A, employer based /
depended certification)
4.1.5. SUPPORTING PROCESSES
Process of the sources management – this process contain activities related to the
planning and human resources management, from the job position creating, recruitment,
training, motivation environment, data processing to closing the agreement
Monitoring process of the customer satisfaction – process ensuring monitoring of the

clients satisfaction during and after the product delivery
Marketing process – process finding the training demand, its assertion and securing of the
quality; the main marketing activities philosophy is to satisfy clients current and awakened
needs on the best level as possible, use the precautions system to be able offer the right
courses in the right time for right customers and in right price.
Control process – the process used by every departments in the company, verifying identify
of delivered material to the company, functionality of the order subject, right service of
supplied and implemented product.
The basic process structure is described in the process model of the company (process map).
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4.1.6. Process map
Clients Requirements
INPUT
Controlled Supporting
Main processes
processes processes
Process of the sources

Organization process Training process
management
Planning and Inspection process

management Marketing process (services) NDT and
process corrossion
Process of the Process of the product

documentation measurement and Design process
management monitoring
Monitoring process of
Production and
Control process the customer
assembling process
satisfaction
Process of the
Purchase and sale
economy and
process
legislation
Process of the
Outside agency
business case
process
management
OUTPUT
PRODUCTS
4.2. DOCUMENTS REQUIREMENTS

Documentation of the management system contains a complex of organization management
documents and procedures in paper form. These documents are served for planning,
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organization, control and management of the main and secondary processes. There are 4
levels of documents, classified according to contents and importance and all together
constitute the documentation. Scope of this documentation refers to the size and kind of ATG
activities, to complicatedness, processes relations and expert qualification of the ATG staff.
4.2.1. Documents
4.2.1.1. Level 1
a) Founding documents
b) Documented statements of quality policy and quality goals
c) Quality manuals – see 4.3.2
4.2.1.2. Level 2
a) Regulations describing the main rules of the internal company organization

b) Guidelines describing the organization and processes management
Guidelines required by the ISO 9001:2000: Documents management, records controlling,

internal audit, non-conformity products management, remedies and precautions
4.2.1.3. Level 3
Procedures – document describing production phases or other activities. It refers to the set
with common features.
4.2.1.4. Level 4
a) Instructions: operations for the concrete job / operation

b) Specification: document, which set the requirements
c) Directives: concrete task, with name and deadline
d) Plans: specified by the time, capacity, quality assurance for the specific
activity
e) Set of technical and construction documentation: TCF (Technical
Construction File) – drawing, technological and control techniques
f) Training documents: materials for the training and personnel exams
4.3. Records
Records that can be in the shape of different forms; substantiate the fulfilled requirements of
the conformity in order specification, during the production and effective function of the quality
management system.
Kinds of records required by the norm ISO 9001:2008:

- Management reviews
- Education, training, skills and experience including information about the courses,
codes, rules of certification or accreditation bodies (like ČIA, APC, API/TPCP, IWI,
ReaktorTest, Sector Cert, etc.
- Evidence that the realization processes and resulting product fulfill clients requirements
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- Results of the review of the requirements relating to the product and actions arising
from the review
- Results of supplier evaluations and actions arising from evaluations
- Customer property that is lost, damaged, or otherwise found to be unsuitable for use
- Results of calibration or verification of measuring equipment
- Evidence of product conformity with the acceptance criteria and indication of the
authority responsible for the release of the product
- Nature of the product nonconformities and any subsequent actions taken, including
concessions obtained
- Results of corrective actions
- Results of preventive actions
4.3.1. Record / Inscription
Minutes of meetings or dealings with customers, describing the main information, can include
individual assignments.
4.3.2. Generally
Main documents in ATG :

Quality manual Founding documents Code
QM 1300 Development and production R 2000 – Organization code
QM 1400 Services (Training and R 3000 – Signature code
personal qualification system) R 5000 – Working code
QM 1610 Outside Agency R 6000 – Safety code
QM 1620 NDT Services
QM 1700 Purchase and Sale
SM 1000 Occupational health and
safety assessment
a) ATG has unambiguously distinguished and marked types of documents – controlled /

non controlled
b) ATG has implemented documented procedures for the documents and data
management:
 internal
 delivered by the customer – external like norms, codes, directives, etc.
c) Documentation and data can be saved in electronic form, backed up on discs.
d) The whole quality system documentation realized in ATG is issued, controlled and
verified by authorized employee. Valid copies of this documentation are at everyone
disposal all over the place, where are provided the activities described in this
documentation and which are essential for the quality system function.
e) Invalid documentation must be taken out of the using immediately and must be
archived or shredded, to prevent its wrong using.
f) Distribution of the documents is done according to the distribution list.
g) Controlled documentation is under revisions controls and changes; there are provided
by documentation administrator. It is secured that all changes are revised and verified
by the same departments/functions, who revised and verified older versions. Changes
and revisions are marked in edited documentation, including the list of already applied
changes and revisions.
h) Internal directive G 15-01 (Documentation management) describes how to: create and
develop, approve, issue, edit and liquidate the documentation
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4.3.3. Special documentation in ATG
Most of special documents in TEC are described in the attachment of this directive. All
documents are controlled together with this directive. If this directive doesn’t specify the
individual conditions for documents control, all documents must be control according to the
directives for the documents and records management / G 15-01 and G 15-07 /.
4.3.4. Records control in ATG
Control of TEC records must be according to the directive G 15-07 (Records control).
4.3.5. Archiving of the documentation
Quality manager is responsible for the archiving all documents in ATG. The minimal time for
the archiving of the controlled documents and records not quoted in a directive is 5 years.
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5. MANAGEMENT RESPONSIBILITY
5.1. PERSONAL INVOVEMENT AND MANAGEMENT ACTIVITY

The main management responsibility is continual development of the company, based on
single-minded and efficient life up to clients’ expectations. Specified target must be achieved
by the harmonious development of the company. The target should be supported by the
economy prosperity and by ensuring of outputs in accord with the company strategy and
philosophy.
Personal involvement, top management responsibility, developing and keeping the quality
management and continual development should be projected in:
 setting of the quality policy
 ensuring that the quality goals were set
 employees informing - clients requirements fulfillment, legislative requirements
 review of the management, policy and quality goals
- ensuring human resources and other sources necessary for the system function in the
company
5.2. CUSTOMER ORIENTATION

The customer requirements must be set in the Products realization – chapt. 7; efficient quality
system ensures theirs fulfillment and increases customer satisfaction. For the feed back is used
monitoring of clients perception (chapt. 8.2.1). The clients orientation is based in ATG
company goals and policy of the quality.
5.3. QUALITY POLICY

The quality policy is based on company business plan. It covers personal involvement and
activity to fulfill requirements and to continual development of the quality system efficiency as
well. It is the basis of the quality goals formulation. The Quality policy document is fully at all
ATG employees disposal. All questions about the quality policy should be explained by the
quality manager to be clear for everyone. This document is updated regularly every second
year – to control suitability and currency.
5.4. PLANNING
5.4.1. QUALITY GOALS
Quality goals are concrete and time restricted (measurable) tasks. They are oriented to
requirements of products for all organizations parts of ATG company, based on quality policy,
must be determine at least every year.
Quality targets are planned in periodical intervals: 2x in a year - according to suitable selected
(measurable) parameters of the quality. Targets are evaluated from the quality and quantity
aspect and if necessary – some measures are taken to fulfill the requirements.
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5.4.2. QUALITY MANAGEMENT SYSTEM PLANNING
The planning in the company is oriented to processes needed for effective quality targets
fulfilling. Planning of the quality management system is done to:
 fulfill the requirements according to the 4.1 and the quality goals as well
 to keep integrity of the system, when some changes of this system are planned or
implemented
5.5. RESPONSIBILITY, AUTHORITIES, COMMUNICATION

5.5.1. RESPONSIBILITY AND AUTHORITIES IN TEC
a) The manager of department is responsible for the quality of

offered services. The final responsibility for the quality according to
third parties has general manager of ATG. Partial responsibility for
realized activities quality has every specified employee.
b) For the quality system applications in ATG is responsible general
manager of ATG.
c) Status of the Quality Manager – he/she must be person fully
independent on training, examining and certification processes.
5.5.2. Representative of the management

Management of ATG nominated the quality representative who:
 arrange creating and implementing of the quality management processes
 report to the management the reached efficiency of the quality and possibilities
how to improve the system
 support the customers needs in all process in the ATG company
5.5.3. Internal communication

ATG management secures communication channels to keep effective quality management
system, for these purposes uses: meetings, dealings and computer network
5.6. MANAGEMENT REVISION
5.6.1. Generally
Top management of ATG undergoes the quality system to revisions (at least 1x in a year), to
ensure its suitability and effectiveness for clients’ satisfaction. At the same time are revised
opportunities for the improvement and changes demand in the system, including policy and
quality goals. For these purposes are used these tools:
5.6.2. Inputs for the revision:

Input for the revision includes these information:
 monitoring and evaluation of quality goals
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 feed back from a client

 meetings on the division managers level
 reports of the internal and external audits
 information about the process efficiency and product conformity
 information about the preventive actions and corrective actions
 messages about subsequent corrective actions from the previous revision
 information about changes that could involve the quality management system (like
updates of codes issued by accredited bodies and certification bodies)
 information about changes that could involve the quality of services and products
 recommendations for the improvement
5.6.3. Reports from the revision

Reports from the revision contain corrective actions related to:
 improvement of the quality management system
 improvement of the product related to a customer
 sources needs
The records are managed and kept by the quality system revision. All established imperfections
are handled by corrective actions, oriented to prevent it again. There must be personal
identification of the responsibility and with the registration of the solving.
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6. SOURCES MANAGEMENT
Chapter 6 described by ISO 9001:2008 is described in details in every individual quality manual
– see the table below:

7. PRODUCTS REALIZATION
Chapter 7 described by ISO 9001:2008 is described in details in every individual quality manual
– see the table below:

8. MEASUREMENT ANALYSIS & IMPROVEMENT
8.1. GENERALLY
ATG use more kinds of measurement, analysis and improvement process to:
 demonstrate conformity of the product/service,
 ensure conformity of the QMS and
 continually improve the effectiveness of the QMS
8.2. MEASUREMENT AND ANALYSIS
8.2.1. CUSTOMERS SATISFACTION
1) Quality manager provides random control of the ATG products and services –
according to the 17-01 directive (Clients requirements).
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8.2.2. INTERNAL AUDIT
1. All elements of the quality system are audited internally (regularly and irregularly as well).
Authorized person – the Quality manager of ATG in accordance with directive G 15 - 11,
provides internal audits. Internal audits should ensure the actual state of the company
system and its conformity with the documented procedures. The quality manager is
responsible for all nonconformities registration.
2. In case of any nonconformity between the quality system and requirements must be set
remedy for this situation by the responsible persons of the specific company department.
There must be specified also corrective actions and preventive actions and these workers
are responsible for theirs implementing. The quality manager will check the nonconformities
elimination.
3. Reviewing of the quality system should valuate:
 fulfillment of the quality policy in ATG
 conformity of the quality system function and controlled documents
 efficiency of the system
4. Reviewing contains also proposal of possible changes in the quality management system.
5. All nonconformities discovered during the reviewing must be eliminated, quality manager is
responsible for corrective and preventive actions.
6. All documents related to the reviewing of ATG are archived by the quality manager.
8.2.3. MONITORING AND MEASUREMENT OF THE PROCESS

If it is suitable - ATG monitors and measures all processes of the quality system. It’s oriented
in ability to reach planned outcomes. If planned outcomes aren’t reached – must be realized
corrective actions.
8.2.4. MONITORING AND MEASUREMENT OF THE PRODUCT
TEC ensure measurement of the main products features (internally or externally based). These
main features must be in conformity with criteria of selection, what must be taken down. In
records must be mentioned the person who released the product. Release of the product can’t
continue if there aren’t tolerably finished all planned activities. Only the exception is if the
client or relevant body approves this release.
8.3. NONCONFORMING PRODUCT MANAGEMENT

The product that is in non-conformity with requirements is identified and controlled to prevent
any unintended using or delivery. Management tools, related authorities and responsibilities
are described in the directive G – 15-08 “Management of nonconforming product”.
In this directive is set how to: handle with nonconforming product, how to repair it and how to
act if the nonconformity appears after the delivery. All nonconforming product and related
actions are recorded.
8.4. DATA ANALYSIS

To demonstrate the suitability and efficiency of the quality management system ATG
determines, collects and analyze proper information. These information show also the elements
where can be realized the continual development. Information are gained from monitoring and
measurement or other proper sources. The analysis offers data about:
 customer satisfaction
 conformity with the product requirements
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 features and trends of processes and products, included opportunities for

preventive actions
 suppliers
8.5. IMPROVEMENT
8.5.1. CONTINUAL IMPROVEMENT
ATG constantly develops the QMS efficiency. For the development uses:
 the quality policy and goals
 results of quality audits
 data analysis
 corrective and preventive actions
 reviewing of the management
 monitoring of processes and customers satisfaction
The continual development monitoring of QMS in company processes is the basic duty of all
employees whose influence the quality in direct or indirect way. Department managers set
corrective actions and according to the gravity they choose one of these forms:
 assign employees a task directly
 proposal of the constant change of procedures or system
 call an meeting to eliminate established nonconformities with the specific
employees in set dead lines, mentioned in the meeting’s minutes
8.5.2. CORRECTIVE ACTIONS
To prevent repeated nonconformities must be eliminated all causes from the company.
Corrective actions must be adequate to the consequences of established nonconformities. The
need to take measures to corrective action is based in the directive G – 15-09 “Corrective and
prevent actions”. This directive sets requirements to the:
 reviewing of nonconformities
 determining of nonconformities causes
 evaluating of the correction needs that ensure non-repeating in the future
 determining and implementing of relevant correction
 recording of corrective actions results
 reviewing of implemented corrective actions
The solution is based on:

Activity Responsible
Review of possible causes for potential nonconformities Departments managers
and defining of preventive actions
Realization of preventive actions Authorized employee
Control of preventive actions functionality, reporting of Quality manager
results and reviewing by the management
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8.5.3. PREVENTIVE ACTIONS
ATG company determines steps to eliminate all potential nonconformities and prevent theirs
incidence. Preventive actions are based on possibly nonconformities sources – see directive G –
15-09. This directive quotes requirements for:
 determining of potential nonconformities and theirs causes
 evaluation of measures needs to prevent incidence of nonconformities
 determining and application of relevant precaution
 records of preventive actions results
 reviewing of the applied preventive action
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9. RELATED DOCUMENTS IN ATG

BQM 1000 Basic quality manual of ATG
QM 1300 Quality manual - Development and production
QM 1400 Quality manual – Services (Training and personal qualification system)
QM 1610 Quality manual - Outside agency
QM 1620 Quality manual - Execution of nondestructive testing
QM 1700 Quality manual – Purchase and sale
SM 1000 Occupational health and safety manual
G – 10-06 Comparing of qualification and certification standards of NDT personnel

G – 14-01 Numeration of documents and samples in department 1400 – Personnel
qualification
G – 14-14 Records of quality in Training and examining center in qualification and
certification systems KCS 101, KCS 201, KCS 301
G – 14-16 Responsibilities and authorities of examination commissioners
G – 14-30 Ways how to provide courses, exams at cooperating workplaces
G – 14-31 Organization of qualification courses and exams out of the stabile and
cooperating workplaces – department 1400 Personnel qualification
G – 14-32 Ways how to prepare qualification training and exams in ATG
G – 14-33 Providing of exams in Level III according to the EN 473 code
G – 14-34 Numeration of qualification tests for NDT, theirs approval and archiving
G – 14-35 Procedure for IWI courses and exams - approval and realization
G – 14-38 Procedure for realization of outside qualification organization
G – 15-01 Documentation management
G – 15-05 Metrological code
G – 15-07 Records management
G – 15-08 Nonconforming product management
G – 15-09 Corrective and preventive actions
G – 15-11 Internal audits
10. Appendixes
1) Organization chart of the ATG company
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10.1. Appendix P1
- Organization chart of the ATG company
ATG - General Meeting
General Manager Deputy manager
Secretariat Accounting
Purchaser Sales Quality assurance Production Specialist Services Development center

Nanopin
-
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ATG s.r.o.

Document nr.: BQM 1000 Name: BASIC QUALITY MANUAL

ATG s.r.o. (Advanced Technology Group) - Czech Republic; www.atg.cz

1. ATG - COMPANY ...................................................................................................... 5

5.4. PLANNING ................................................................................................... 21

1.1. THE COMPANY HISTORY

1.3. THE MANUAL PURPOSE

1.4. USING THIS MANUAL

1.5. ORGANIZATION OF ATG

1.5.1. Legal status of ATG

Company name ATG s.r.o. (Advanced Technology Group)

Workshop Pilsen Technologické centrum Teslova 21

1.5.2. Subsidiaries of the ATG s.r.o. company are:

QC-Plzeň s.r.o. PK-Q s.r.o.

LA Composite ATG Inspekta Srl. s.r.o.

ATG ATG Training

ATG Turkey ATG inspection services Canada

LA Composite (Letov-ATG s.r.o.)

ATG – Inspekta srl.,

ATG training and consultancy

ATG Egypt – in preparation phase

ATG inspection services Canada – in preparation phase

1.5.3. Internal structure of ATG:

 Updated structure of the company is described in the attachment: p1

1.5.4. Activities, responsibility and authority of departments in fix structure

Department Nr. Target of the individual departments of ATG

1.5.5. Flexible organization structure

1.6. ATG SUBJECTS OF BUSINESS

1.7. FIELD OF ACTIVITY QUALIFICATION OF THE TECHNICAL

1.7.1. The specification of activities

 Qualification and retraining courses in independent certification systems

1.7.2. The specification of courses and exams

1.7.3. The method of presentation of the course(s).

1.8. MANAGING THE BQM 1000

Svářečský dozor - Úkoly a odpovědnosti (Welding co-ordination. Tasks and

3. DEFINITIONS AND ABBREVIATIONS

4. QUALITY MANAGEMENT SYSTEM

4.1. GENERAL CONDITIONS

4.1.1. Procedural approach of ATG

In practice this means:

4.1.2. Processes identification

4.1.3. Controlled processes

Process of the sources management (personal, financial and information equipment) – in

4.1.4. Main processes

Training process – process (service), ensure or increase expert personnel qualification,

4.1.5. SUPPORTING PROCESSES

Monitoring process of the customer satisfaction – process ensuring monitoring of the

4.1.6. Process map

Process of the sources

Planning and Inspection process

Process of the Process of the product

4.2. DOCUMENTS REQUIREMENTS

a) Regulations describing the main rules of the internal company organization

Guidelines required by the ISO 9001:2000: Documents management, records controlling,

a) Instructions: operations for the concrete job / operation

Kinds of records required by the norm ISO 9001:2008:

4.3.1. Record / Inscription

Main documents in ATG :

a) ATG has unambiguously distinguished and marked types of documents – controlled /

4.3.3. Special documentation in ATG

4.3.4. Records control in ATG

4.3.5. Archiving of the documentation

5.1. PERSONAL INVOVEMENT AND MANAGEMENT ACTIVITY