Alisha Robichaud

Phone: (587) 969-0183 alisharobichaud2012@gmail.com

7727 A 41 Avenue N. E Calgary, Alberta
st

Hiring Manager,

In today's customer service oriented society, timely, friendly, proactive service is sought to
enhance future business growth. Customer loyalty is always impacted when you employ
the right service retail professional to represent you when assisting your valued customers.

In today’s service industry customer service representatives must meet and exceed each
customer's expectations with service that pleases for all types of customers in all types of
settings. I realize that acquiring and maintaining loyal repeat business as well as spreading
the word of your business through these loyal patrons is of the utmost importance in every
company. Positioning a company for better exposure and greater marketability is a task
that I have performed with success many times.

I am an excellent apprentice who achieves ongoing success with her teams by building
morale, maintaining teams' self-confidence and assisting them to build the sale by
improving their skills.

It would be a pleasure to interview with you and I look forward to hearing from you soon.

Very Sincerely,

Alisha Robichaud

Enclosure: Resume
 Alisha Robichaud
Phone: (587) 969-0183 alisharobichaud2012@gmail.com
7727 A 41 Avenue N. E Calgary, Alberta
st

Objective

Would like to assume a full time position with your company.

Utilize and gain knowledge in my profession.

Highlights

Communication - Exceptional listener and communicator who effectively conveys information

verbally and in writing.
Interpersonal and relationship building skills – Able to get along well with co-workers and
accept supervision. Personable and engaging, Works well in teams and alone.
Attention to detail – Concerned with quality. Maintain orderly and attractive workstation that
reflects my work ethic. Ensures that tasks are completed correctly and on time.

Adaptability - Capable of working in a fast-paced environment and can adapt to various situations
prioritizing multiple work assignments simultaneously.

Professionalism - Conscientious go-getter who is highly organized, dedicated, and committed to

professionalism.

Willingness to Learn - Enthusiastic, knowledge-hungry learner, eager to meet challenges and

quickly assimilate new concepts.

Training

Microsoft Access, Excel, Outlook, PowerPoint, Word

CMU University
Calgary, Alberta
Certified First Aid/CPR
Red Cross
New Brunswick
Babysitters Course
Red Cross
New Brunswick

Education

Secondary School
Bow River Collage
Calgary, Alberta
Educational Assistant Diploma Program (in progress)

High school (Grade 12)

CBE-Learn
Calgary, Alberta
Classes include 5 years French Immersion & Innovative Technologies
 Alisha Robichaud
Phone: (587) 969-0183 alisharobichaud2012@gmail.com
7727 A 41 Avenue N. E Calgary, Alberta
st

Team Experiences

-Cheerleading, 6 years
-Training 10 people at a time at each Cash Money store on new regulations successfully.

Work Experience

CMCC Financial/ Shift-Lead – (October 2016- January 2018)

Experiences include but not limited to becoming a fully certified Western Union compliance officer,
taking over 15 courses to enhance skill. Risk assessment, data entry, and currency exchange.
Ordering accepting and approving million dollar cash orders. Financial Board. Calculation of all
targets and budgets to insure the success of the store, and each employee’s bonus.

Receptionist/Service Cashier, CMP Automotive Ltd. (October 2014 - April 2015)

Experiences include ensuring customer satisfaction and escalation/problem resolution. Answering,
screening and directing calls. Assisting service managers with faxing, copying, filing and mail.
Arranging shuttle transportation and ensuring drivers deliver quality customer service.
Coordinating drop off and pick-ups of all vehicles, gas cards, phones and receipts. Invoicing, taking
service payments and balancing cash. Locking all vehicles and inventory and closing branch.

Cashier, Sally Beauty Supply (October 2013 – October 2014)

Experiences include customer service and cashier duties. Maintaining cleanliness of the store at all
times and re-stocking inventory as needed.

Sales Lead, TELUS Spark (2013)

Experiences include, working in a fast paced; team friendly environment. Began as sales associate
and quickly received promotion to Sales Lead, Experiences include opening and closing the store
without supervision, running data reports, returns, merchandising, supervisor for sales associates,
delegating and assisting fellow associates with day to day activities.

Summer Camp Organizer (Summer 2007)

Experiences include organizing games and activities, supervising children ages 4-10 in a group
setting, and cleaning duties.

Babysitter (6 Years)
Ages 2 months to 11 years
Knowledge in working with disabilities including hearing aids, visual impairment and Dialysis

References – Available upon request.