Job Description

1. JOB IDENTIFICATION

Job Title: 554 - CBD Section Manager

Reports to: Unit Manager / District Manager

Division: -

Department: -

Business Line: Customer Business Development (CBD)

Prepared/Revised on: August 2012

2. JOB PURPOSE
The aim is to state the overall significance of the job from the organisation's perspective.
To manage and control selling volume, distribution, merchandising, shelving, and pricing across multiple
brands and categories of the section under responsibility according to company strategies, by signing
contracts with customers, tracking their financial transactions and developing strong and positive working
relationships with them to ensure that all issues are resolved smoothly and in a timely manner.

3. JOB DIMENSIONS

Direct Reports: TBD

Number of Staff Supervised:
Total Reports: TBD

4. MAIN ACCOUNTABILITIES
This section describes the principal outputs required from the job.
Description Key Results
Policies, Processes and Procedures
 Assist in the development and implementation of section policies,  Recognised participation in
processes, and procedures to ensure all relevant development and impact on formulation
procedural/legislative requirements are fulfilled of policies, processes and procedures

Day- to-day operations

 Supervise the day-to-day operations of the section to ensure that  Day-to-day operations are consistent
work processes are implemented as designed and comply with with established policies, standards
established standards and procedures and procedures

In-store Fundamentals
 Implement sales (in-store) fundamentals to ensure core distribution  Distribution, pricing, visibility, promotion
availability, contracted visibility and shelving shares, and suggest and shelving as per the
retail pricing in order to maintain and secure market shares and agreed/contracted terms
sales targets  Sales targets achieved
Business Development
 Develop and present conceptual presentations and tools to  Customer satisfaction
propose the company’s different offerings to its customers in order  Growth in sales
to provide clear understanding to customers and to support the
quick implementation with excellence
Sales Orders
 Reduction in number of out of stocks or
 Develop and issue suggested orders to customers according to over stocks customers
their stocks and movement to ensure no out of stocks or
 On-time payments
overstocks. Leads phase out and liquidation plans with customers
 Customer satisfaction
to have smooth products transitions, while applying the authorised
payment terms of the company
Accounts’ Financials
 Manage allocated budgets and customer dues to guarantee  Fair share distribution
accounts' fair share distribution without exceeding allocation and  Deadlines are met
ensures that all financial activities are processed within the agreed
deadlines
Merchandising
 Train, coach and monitor the merchandisers on daily basis to  High productivity levels
ensure getting maximum productivity levels  Positive customer feedback
Market Studies
 Develop and report markets studies needed (distribution, sales,  Quality and accuracy of studies
competitors’ analysis, etc.) in the market using account penetration  Timely submission of reports
to ensure right planning, forecasting so that prompt action can be
taken by the company when required
Reporting
 Supervise the preparation of timely and accurate departmental  All department reports are prepared in
reports which conform to Company and department requirements, a timely and accurate manner and
policies and standards meet company policies and
requirements
Relationship Building
 Develop and maintain strong and positive working relationships  Quality of relationships
with customers and ensures all planning coordination issues are  Sales figures are increasing
resolved smoothly in a timely manner
Budget
 Assist in the preparation of the section’s budget by preparing  Accuracy of data and contribution
analysis and data related to specific elements as directed towards budget
Supervision
 Supervise the activities and work of subordinates by providing  Compliance with set HR policies
formal and informal feedback to ensure that all work within a  Employee satisfaction and retention
specific area is carried out in an efficient manner and in accordance  Knowledge transfer
with set individual targets
Safety, Health & Environment
 Ensure compliance to all relevant safety, health and environmental  Healthy and safe work environment
procedures in the section in order to promote a healthy and safe
work environment
Related Assignments
 Perform other related duties or assignments as directed  Line manager’s feedback

5. APPLICATION OF GUIDELINES & DECISION MAKING AUTHORITY

Guidelines:
Thinking within diversified yet well defined procedures with available assistance

Decision making:
Operating within standard practices and procedures. Key end results are reviewed periodically

6. COMMUNICATIONS & WORKING RELATIONSHIPS

Internal:
CBD Managers and Merchandisers, Logistics, IT and Accounting & Finance.

External:
Customers.
7. QUALIFICATIONS, EXPERIENCE & LANGUAGE SKILLS
This section states the minimum knowledge, experience and linguistic abilities required for satisfactory
performance of the job.
Academic and professional qualifications:
Bachelor degree in Business Administration or any related discipline

Experience:
Minimum 6 years of experience in Sales and Business Development preferably in Retail or FMCG industry, 2 years of
which in a managerial/supervisory position

Languages:
Minimum English language required is upper-intermediate
Fluent in Arabic

Skills:
From skills matrix as defined in skills dictionary

Competencies:
From competency matrix as defined in competency dictionary

8. ISSUED BY:
Abudawood HR :

Signature Date
9. AGREED BY:
MANAGER :

Signature Date
Without Prejudice
This document is issued for guidance only and does not constitute contractual or legal precedence