Vanessa Bruno

9362 Gardenia Ave • Fountain Valley, CA 97208 • (949) 299-8766 • vbrunovi@gmail.com

KEY QUALIFICATIONS

Creative and responsible professional experienced in the field of public relations: building and
maintaining relationships, writing newsletters, creating successful marketing plans that meet the
goals of the company. Proven ability to conceptualize, manage and complete multiple projects
with changing priorities while remaining dedicated and passionate to the cause.

EDUCATION

Psychology - B.A (In Progress)(Spring 2020)

Public Relations - Minor (In Progress)(Spring 2019)
California State University, Fullerton, CA (CSUF)

Communications - A.A (Fall 2017)

Orange Coast College, Coast Mesa, CA
Medical Assistant - Certificate (June 2013)
North Orange County Regional Occupation Program, Anaheim, CA (NOCROP)

PROFESSIONAL EXPERIENCE

Director of Community Relations — June 2017-Present

American Senior Home Finders — Tustin, CA
• Ensure communication strategy is consistent and reflects company’s strategic vision
• Implemented various successful marketing plans for new account generation
• Created dozens of new accounts as well as maintained all existing accounts
• Achieved new highs in referral creation
• Enhanced account satisfaction
• Achieved consistent #1 or #2 rankings in monthly metrics, including referrals, number of new
contacts, and account satisfaction ratings


Credentialing and Human Resource Assistant — Spring 2016-Fall 2016


Doctor Surgery Center — Fountain Valley, CA
• Ensured staff complied with facility policies, department guidelines, regulations, and
government laws
• Communicated with hospital affiliates to ensure that staff maintained current licenses; DEA,
malpractice, BLS, and other degrees are accurate
• Coordinated orientations for new employees
• Processed applications and reappointment paperwork to verify accuracy


Medical Assistant — Spring 2014-Summer 2015
University of California, Irvine Hospital (QUEST System) — Orange, CA
• Coordinated migration of traditional paper filing to the QUEST System digital filing
management
• Provided QUEST System support and training for staff
• Build and maintain successful relationships in each clinic
• Trained medical assistant, nurses, and doctors on QUEST System and explain protocols clearly
and efficiently

Medical Assistant — Summer 2013-Spring 2014

Kedy Ying Jao D.O., FAAFP — La Mirada, CA
• Discussed relevant treatment medication procedures and explained physician's instructions to
patients
• Communicated with hospitals to gain information on past surgeries and health concerns for
patients
• Verified authorization to bill patient's insurance and coverage for medications
• Requested medications at pharmacies on physician’s behalf

Assistant Manager — Fall 2009-Summer 2013

Little Caesars Inc., Fountain Valley, CA
• Provided direction and feedback to staff and followed up by coaching/counseling team
members to ensure job duties are performed and all Little Caesar standards, procedures and
policies are achieved
• Performed cash management responsibilities and ensured compliance by staff to all safety and
security procedures issued
• Followed all procedures associated with opening the closing the restaurant, appropriately
handled unexpected occurrences, and notified appropriate parties in a timely fashion
• Assisted management with scheduling, service protocol improvements, and quality assurance

AWARDS
Dean’s List - (Fall 2018) CSUF
Dean’s List - (Spring 2018) CSUF

ACTIVITIES

Professional Experience
North Orange County Chamber of Commerce (2017 to present)
Tustin Chamber of Commerce (2017 to present)
Business Networking Incorporation (2017 to present)

SKILLS

Proficient on Windows and Macintosh operating systems as well as IOS and Android
Knowledgeable with Excel, Word, PowerPoint, Pages, Google Drive, and Photoshop

CERTIFICATIONS

Social and Behavioral Responsible Conduct of Research (2018) - Collaborative Institutional Training
Initiative (CITI)

Medical Assistant Certificate (2013) - North Orange County Regional Occupation Program, Anaheim, CA
(NOCROP)

HOBBIES

Church, acrylic painting, long distance running and piano.