Академический Документы
Профессиональный Документы
Культура Документы
by Govind Ramu
The ISO 9001 standard was revised this past September. More than a million
organizations use the standard, and they’re starting down the path of ensuring their
quality management systems (QMS) meet the revised requirements.1 Quality managers
across many industries and in organizations of all sizes are developing comprehensive
work directly with a QMS will be eagerly awaiting details about the changes required by
the revision. For employees unfamiliar with ISO 9001, the momentum generated by the
release of the revision is an opportunity to introduce them to its value and relevance.
It has been fifteen years since the last major change to ISO 9001. Most
employees know that they have to follow a process, be consistent and continually
improve. But they may not know how the international standard’s requirements relate
to their jobs. Raising awareness and getting them to understand these requirements can
In October, SunPower Corporation kicked off its ISO 9001:2015 transition efforts
by introducing the standard and revision to employees in every role and department. As
Standards Connection
December 2015
senior director of SunPower’s global QMSs, I authored the first of several articles that
style, and I even received a few inquiries about receiving training on the standard. Staff
members with job functions on the service side of the organization could also relate to
the standard’s intent. Without this type of introduction, there is typically not much
motivation for staff members to read a 40-page standard and understand its
importance.
Please use this article as a template that you can use to begin building awareness
of ISO 9001:2015, explaining what it is, why it changed, how it affects your staff
customers, the technology we develop and people like you who make it happen.
quality management system (QMS) across our business that follows a continuous
ISO 9001 is the international standard for a QMS that is developed by the International
Standards Connection
December 2015
Organization for Standardization (ISO). It provides an organization a set of principles
thereby driving customer satisfaction. More than a million organizations have been
<Organization name> is certified to the 2008 version of ISO 9001 at <XX> site locations.
ISO 9001:2008: Quality management systems—Requirements was revised and the 2015
version of the standard was released last September. <Organization name> is required
An organization that is certified to the ISO 9001 standard means it has the
ability to:
Consistently provide products and services that meet customer and applicable
Having this standard in place not only helps us remain competitive, it is also
What’s changing?
Standards Connection
December 2015
New requirements on leadership, understanding organizational context,
Better alignment with other management system standards (such as ISO 14001,
ISO 9001 and related standards go through changes every five years to keep them
current and relevant to global users. Many elements of a business change over time
(such as customer expectations, technology, product and service delivery, and business
approaches). New challenges and risks also surface (such as effects on the environment
and sustainability, and threats to intellectual property and information security). ISO
<Organization name> will begin the transition immediately. We are creating a transition
plan that is applicable to all site locations certified to ISO 9001:2008 with the goal of
Standards Connection
December 2015
Check out these ASQ resources to learn more about ISO 9001 and the revision:
includes ISO 9001’s history, who should use it, the benefits of using it and what
topics it covers.
“ISO 9001:2015 and the Origins of Standards.” This ASQ TV video explains the
“ISO 9001:2015—15 Things You Must Know Now.” Watch this video to learn
about the ISO 9001 revision and key points an organization must consider.
In a nutshell, every task you perform is related to ISO 9001 because everything you do
affects the quality of our organization’s products, processes and systems. The level and
complexity of individual jobs will differ, but everyone can embrace the idea that ISO
9001 is integral and a part of our roles in consistently delivering quality. It improves
efficiencies in time and costs, and helps bring collaboration across traditional silos
You will hear more about how ISO 9001:2015 affects your role in the coming
weeks and months. So please stay tuned, and ask questions about any changes you
learn will be required in your business processes to comply with the standard’s
Standards Connection
December 2015
Reference
Corporation in San Jose, CA. He has a mechanical engineering degree from Bangalore
elect for U.S. Technical Advisory Group (TAG) to ISO Technical Committee (ISO/TC) 176,
ISO/TC 69 ASC Z1, subcommittee on statistics, and has served as an examiner for the
California Awards for Performance Excellence and Malcolm Baldrige National Quality
Award. Ramu is an ASQ fellow and holds six ASQ certifications: quality manager, quality
engineer, Six Sigma Black Belt, quality auditor, software quality engineer and reliability
department and co-author of The Certified Six Sigma Green Belt Handbook, second
Standards Connection
December 2015