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Internal Verifier Training Standard

OPITO APPROVED STANDARD


Internal Verifier
Training Standard

OPITO Standard Code: 9020

Standard Title Code


Internal Verifier Training Standard 9020
Internal Verifier Training Standard

OPITO Standards

OPITO is an Industry owned not for profit organisation that exists solely to service the needs of the Oil
and Gas Industry.

OPITO is employer led in all aspects of what it does, therefore all standards development activities are at
the behest of industry employers. The standards are driven by the needs of employers to help create a
safe and competent workforce.

This standard is owned by the Oil and Gas Industry and maintained by OPITO who are the nominated
custodians of all Industry standards within the OPITO portfolio which carry the OPITO logo.

The contents of this document were developed by an industry workgroup facilitated and supported by
OPITO. The workgroup consisted of representation from a cross section of oil and gas Industry
employers, discipline experts working within the industry and members of the OPITO Approved Training
network.

This standard has been verified and accepted through the governance and integrity management model
for OPITO standards.

Guidance on this standard is available by contacting OPITO

This standard has been designed to accommodate global variations in national legislation and
regulations. In the absence of relevant national legislation and regulations, OPITO approved centres
should use legislative and regulatory criteria specified within this Standard

© OPITO
All rights reserved. No part of this publication may be reproduced, stored in a retrieval or information
storage system, or transmitted in any form or by any means, mechanical, photocopying, recording or
otherwise, without prior permission in writing of the publishers.

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Internal Verifier Training Standard

Amendments
Amendment and Date Pages Changes Checked by Approved
made by by
Revision 0 released 10-Feb
2009

1 Removed “nationally 5, 12 T. Wilson L. Geddes J. Cameron


recognised” from delegate,
training staff and assessor
requirements
2 20-Mar
Rewrote2009
the Exclusion Notes 4 T. Wilson T. Grimes J. Cameron
for improved clarity 09-Apr
2009
Rev Standard Review completed by All M. Foo M. Carr P.
1 Industry Work Group: 31 May Lammiman
2012

1 Amended wording in D.4 to 20 M.Foo M. Carr P.


clarify that registration of Lammiman
delegates must be made upon
completion of training and final
assessment.
2 Amended Appendix 1 to Appendix M.Foo M. Carr P.
include
Updatedmore relevant
content OPITO
in Appendix 2 1, page Lammiman
information.
– 28 Jun 2012 21
3 Replaced Course Code with Title M.Foo M. Carr P.
Revision
Standard1Code
Amendment 2
in Title Page page, Lammiman
23-August
and amended 2012reference to page 20
‘course identification code’
with ‘OPITO registration code’
under section D.3 Certification
- to align with other OPITO
standards

Revision 1 Amendment 3
Rev 10-January 2013 completed by
Standard Review All SA SM SAA
2 Industry Work Group and
rebranded as part of 2016
project: November 2016

Any amendments made to this standard by OPITO will be recorded above.

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Internal Verifier Training Standard

Contents

Introduction and Course Description ..................................................................................... 5


SECTION A Internal Verifier Training Programme ............................................................ 6
A.1 TARGET GROUP ............................................................................................................ 6
A.2 DELEGATE PRE-REQUISITES ........................................................................................... 6
A.3 PHYSICAL AND STRESSFUL DEMANDS OF TRAINING PROGRAMME – NOT APPLICABLE........ 7
A.4 AIMS AND OBJECTIVES ................................................................................................... 7
A.5 LEARNING OUTCOMES ................................................................................................... 8
A.6 DELEGATE PERFORMANCE ASSESSMENT .......................................................................10
A.7 DURATION OF THE TRAINING PROGRAMME .....................................................................10
A.8 THE TRAINING PROGRAMME ..........................................................................................11
SECTION B Workplace Evidence Requirements ..............................................................16
SECTION C Resources .......................................................................................................17
C.1 STAFF ..........................................................................................................................17
C.2 TRAINER/DELEGATE RATIO ...........................................................................................18
C.3 FACILITIES AND LOCATION OF TRAINING .........................................................................19
C.4 MATERIALS ..................................................................................................................20
SECTION D Administration and Certification ...................................................................21
D.1 JOINING INSTRUCTIONS .................................................................................................21
D.2 PERIODICITY ................................................................................................................21
D.3 CERTIFICATION .............................................................................................................22
D.4 COURSE ADMINISTRATION .............................................................................................22
Glossary of Terms and Abbreviations ...................................................................................23
Appendix 1 – OPITO Information ...........................................................................................24
Appendix 2 – Feedback Scenarios Examples .......................................................................25

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Internal Verifier Training Standard

Introduction and Course Description

To ensure that employees within organisations work in accordance with their operational standards and
are meeting company’s expectations, assessors confirm candidates’ competence to ensure they are
ready to progress.

Internal verifiers are required to authenticate their organisation’s assessors’ judgements so that
expectations and results are standardised across a company. Verification is a quality assurance role;
essential so that all those involved in assessment carry out assessment consistently.

Exclusion Notes:

1. Achievement of this qualification does not entitle the holder to award any certificate bearing
OPITO’s logo and name. OPITO-approved certificates can only be granted by an OPITO approved
provider.

2. The holder of the OPITO Internal Verifier certificate may not be recognised to verify qualifications
issued by other organisations e.g. National or Scottish Vocational Qualifications in the UK. Delegates
should clarify with the relevant organisation prior to conducting verification.

Associated Standard

OPITO has also developed a Competence Assessor Training Standard.

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Internal Verifier Training Standard

SECTION A Internal Verifier Training Programme

A.1 Target Group

The internal verifier standard has been developed for individuals within an organisation who are
designated to be internal verifiers.

A.2 Delegate Pre-requisites

There are no formal delegate pre-requisites for attendance on the Internal Verifier Training Programme;
although delegates must provide evidence that they have access to a minimum of two assessors
undertaking an assessment process to verify in their workplace.

Note: For the purpose of this standard:

Delegates are the people attending this internal verifier training programme.

Assessors are those whose judgements will be verified by the internal verifier.

Candidates are the individuals whose performance will be assessed in the workplace.

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Internal Verifier Training Standard

A.3 Physical and Stressful Demands of Training Programme – Not Applicable

This section has been intentionally left blank.

A.4 Aims and Objectives

The aim of this training programme is to impart the initial training to enable trainee internal verifiers,
now referred to as delegates, to acquire the necessary knowledge and skills which underpin the tasks to
be performed as an Internal Verifier.

The objectives of this training are that delegates will be able to:

(a) Explain the purpose and scope of internal verification and recognise the roles and
responsibilities involved in quality assurance
(b) Recognise how to support assessors
(c) Monitor and verify assessment records
(d) Ensure record keeping and feedback are robust
(e) Assure the competency process

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Internal Verifier Training Standard

A.5 Learning Outcomes

During the training programme, delegates will be required to demonstrate their skills and understanding
of the following key areas.

Module 1 Introduction to Internal Verification

To successfully complete this training delegates must be able to explain:

1. The purpose of Internal Verification


2. The differences between quality control and quality assurance
3. The roles and responsibilities of personnel involved in the quality assurance process
4. Typical sources of assessment evidence when carrying out Internal Verification
5. Internal Verification related terminology

Module 2 The Internal Verifier’s Role

To successfully complete this training delegates must be able to explain:

6. The need to support assessors throughout all stages of the assessment process
7. The need to confirm that assessors have acceptable occupational experience, are
adequately trained to assess and maintain their skills through continuing professional
development
8. The importance of familarisation with their company processes
9. When it is important to plan verifications with individual assessors
10. The importance of observing assessors conducting assessments in the workplace to
ensure best practice
11. The need to ensure there is a robust process where observation of assessors in the
workplace is not viable
12. The need to monitor the accuracy and security of the assessment records and record
keeping process
13. How assessments are sampled and quality assured
14. Recognising bias in assessment decisions
15. The importance of maintaining confidentiality of information
16. Record keeping requirements
17. Where and when to provide feedback that is constructive and motivates the assessor
18. The need to welcome constructive feedback from the assessors
19. The importance of completing internal verification documentation, in accordance with
own company procedures
20. How to deal with disputes and appeals
21. The different standardisation activities for assessment and verification
22. The importance of actively participating in standardisation activities
23. Other internal verification activities that an Internal Verifier may be required to perform

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Internal Verifier Training Standard

To successfully complete this module, delegates must be able to demonstrate:

24. How to provide guidance and support to assessors in a variety of situations


25. How to make verification decisions whilst ensuring consistency and quality of
assessment decisions with appropriate sampling processes
26. Discussing variances in decisions between assessors or locations and share best practice
27. Giving constructive verification feedback to assessors in challenging situations
28. How to actively participate in a standardisation meeting

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Internal Verifier Training Standard

A.6 Delegate Performance Assessment

Delegates attending this Internal Verifier training programme will be given a series of explanations and
demonstrations that will identify what they are expected to know and do.

This will be followed by practical exercises allowing delegates to practice their skills, knowledge and
understanding of the internal verifier role.

Delegates will also complete an open book written test (in an invigilated environment) testing the
underpinning knowledge of the theory learning outcomes of this OPITO-approved Internal Verifier
standard.

Guidance on Test Contents

The test questions will be set against the stated learning outcomes in Section A.5.

The maximum duration of the test is 60 minutes and must be in the form of a knowledge test covering
Learning Outcomes 1-23.

A Training Provider attendance certificate must be issued at the end of training for delegates prior to
the completion of the Workplace Evidence. Please note that the OPITO Logo must not be included in
this attendance certificate. The OPITO Logo must only be included in the final certificate issued to the
candidate once all the workplace evidence requirements have been completed.

The issue of an OPITO Internal Verifier Certificate will only be issued to the delegate after the OPITO-
approved Centre has assessed the delegate’s work place evidence and deemed it as meeting the
required standard. Please refer to Section B for workplace evidence requirements.

A.7 Duration of the Training Programme

The optimum 'contact time' for this training and assessment programme is 7 hours.

It is suggested that a ratio of 60% to 40% theory to practical is appropriate.

The total contact time per training day shall not exceed 8 hours.

The total training day shall not exceed 10 hours (the total training day includes contact time, coffee and
meal breaks, and travel time between training sites where applicable).

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Internal Verifier Training Standard

A.8 The Training Programme

The training programme provided below is designed to help delegates achieve the stated learning
outcomes specified in section A.5. Contents in Appendix 1 must be covered prior to course
commencement.

To make efficient use of time and ensure effective learning there should, wherever practicable, be an
integration of the three phases of explanation, demonstration and practice. Full use should be made of
audio / visual aids and course handout material.

Prior to the start of the course, the following must be included as part of the introduction by training
staff:

(a) Aim – The main purpose of the module


(b) Learning Outcomes – What the delegates are expected to learn
(c) Timetable – Training module duration and timing
(d) Assessment – how delegates will be assessed and what they will be assessed against
(e) Staff - who will be delivering the training and roles of training support staff.

The time taken for this introduction is expected to be approximately 10 minutes.


The training course consists of the following modules and elements:

Module 1 Introduction to Internal Verification


Element 1.1 Introduction to Internal Verification

Module 2 The Internal Verifier’s Role


Element 2.1 Supporting Assessors
Element 2.2 Monitoring and Verifying the Quality of Assessments
Element 2.3 Record Keeping and Feedback
Element 2.4 Assuring the Competency Process

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Internal Verifier Training Standard

MODULE 1 Introduction to Internal Verification

ELEMENT 1.1 Introduction to Internal Verification

Training staff to explain:

1.1.1 The purpose of Internal Verification


1.1.2 The difference between Quality Control (checking the end product) and Quality
Assurance (checking the process)
1.1.3 The roles and responsibilities of individuals involved in the assessment and quality
assurance process (i.e. candidates, competence assessors, internal verifiers, internal and
external quality assurance personnel, awarding/accreditation bodies)

1.1.4 Typical sources of assessment evidence when verifying, which must include:

(a) Observation
(b) Questioning
(c) Candidate Reports/Personal Statements
(d) Products of Work
(e) Recognition of Prior Learning (qualifications, knowledge, experience)
(f) Simulation
(g) Witness Testimony
(h) Professional Discussion

1.1.5 Internal verification related terminology, to include as a minimum:

(a) Types of internal verification


(b) Sampling strategies
(c) Standardisation
(d) Consistency
(e) Valid, authentic, reliable, current, sufficient

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Internal Verifier Training Standard

MODULE 2 The Internal Verifier’s Role

ELEMENT 2.1 Supporting Assessors

Training staff to explain:

2.1.1 The need to provide the correct level of guidance and support to experienced and
inexperienced assessors throughout all stages of the assessment process
2.1.2 The importance of ensuring assessors have the required occupational experience and
are trained and qualified in assessment techniques
2.1.3 The importance of assessors maintaining their Continuing Professional Development
(CPD)

Practical Exercise 2.1.4:

In groups, discuss what potential workplace situations an Internal Verifier could be approached by an
assessor for guidance and support. Delegates to practice responding to these potential assessor queries.

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Internal Verifier Training Standard

ELEMENT 2.2 Monitoring and Verifying the Quality of Assessments

Training staff to explain:

2.2.1 The importance of familarisation with own company internal verification processes
2.2.2 The importance of planning internal verifications when they directly involve others (e.g.
the assessor, candidate, witness)
2.2.3 The need to monitor assessors throughout the assessment process to check their
compliance with:

(a) Their organisation’s competence assessment procedures


(b) Preparing and planning assessments
(c) Applying fair, valid and reliable methods of assessing and ensuring assessments
are conducted safely
(d) Giving feedback to candidates

2.2.4 The need to ensure there is a robust process in place for ensuring quality assurance of
the assessment process where observation of assessors during an assessment is not a
viable option
2.2.5 The need to monitor the accuracy and security of the assessment records and record
keeping process
2.2.6 Appropriate sampling methods to ensure assessment decisions are:

(a) Valid, authentic, reliable, current and sufficient


(b) Consistent over time

2.2.7 How sampling processes must ensure the robustness of:

(a) Each individual assessor’s judgements


(b) The decisions of a number of assessors
(c) The decisions at different assessment sites
(d) Assessment decisions made against a range of standards

2.2.8 Recognising biases in assessment decisions

Practical Exercise 2.2.9:

Providing an identical pack of assessment decisions and accompanying evidence (with


variances/irregularities) from one assessor or one location, over the same unit of a standard and
between several candidates, each delegate to individually practice sampling and verifying the
judgements made.

Discuss and explain if the assessments were valid, authentic, reliable, current and sufficient. Record any
pertinent issues. These points will form the basis of discussion for a standardisation meeting in Practical
Exercise 2.4.4 .

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Internal Verifier Training Standard

ELEMENT 2.3 Record Keeping and Feedback

Training staff to explain:

2.3.1 The need for ensuring confidentiality and data protection


2.3.2 The importance of keeping records of all sampling results so internal verifiers can
provide feedback to the assessors
2.3.3 Providing feedback to the assessor that is:
(a) At an appropriate time and place
(b) In a constructive and encouraging way
2.3.4 The need to encourage assessors to provide feedback to the internal verifier
2.3.5 The importance of completing internal verification documentation and submitting in
accordance with company procedures
2.3.6 The appeals procedure, and processes for handling disputes

Practical Exercise 2.3.7:

Delegates to practice conducting feedback sessions in which difficult issues or disagreements are raised
using several feedback scenarios (see examples in Appendix 2). Share and discuss feedback as a group.

ELEMENT 2.4 Assuring the Competency Process

Training staff to explain:

2.4.1 Typical assessment and verification standardisation activities and discussion topics
2.4.2 The importance of participating in and contributing to standardisation activities
2.4.3 Other potential Internal Verifier responsibilities, to include as a minimum:
(a) Preparing for Internal/External audits
(b) Discussing, agreeing and implementing actions from Internal/External
audits
(c) Revision to processes and procedures
(d) Reporting to managers on assessment and verification progress and
findings

Practical Exercise 2.4.4:

Based on the results from Practical Exercise 2.2.9, delegates to participate in a standardisation meeting
and discuss the variances between assessments. Delegates to practice selecting agenda items for the
meeting and then proposing and discussing solutions.

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Internal Verifier Training Standard

SECTION B Workplace Evidence Requirements

The following assessment evidence, generated in the workplace, is to be provided by the delegate or
their organisation’s representative to the training provider as soon as possible but within twelve
months of completion of the OPITO Internal Verifier Training course.

Workplace evidence submitted must be sufficient to meet all the Evidence Requirements. This evidence
will be assessed by the training provider prior to issuing an OPITO certificate.

Should the OPITO Internal Verifier certification not be achieved within twelve months, delegates are to
re-take assessments as detailed in Section A.6. Assessments are carried out by OPITO-approved training
providers.

Evidence Requirements:

In order to complete this training programme delegates must submit, as a minimum, the verification-
related documentation listed below to the OPITO-approved Training Provider within a twelve month
period. Two assessors must be verified in the workplace and the same two assessors must be used
throughout the verification process:

a) A minimum of one IV sampling plan, which includes a minimum of two


assessment decisions made by two assessors
b) IV report(s) that include the results of internal verifications, covering both
assessors and two of their assessment decisions plus copies of the assessment
records used in reaching each IV decision
c) Evidence that documented feedback has been provided to both assessors and
has been signed by both assessors
d) Evidence of a minimum of one standardisation activity carried out by the
delegate

On receipt of the above documentation, the training provider will:

1. Make a judgement for each delegate of "Competent", or "Not Yet Competent" based on the
verification evidence (i.e. points a) – d) above). This decision must be fed back to the delegate
and internal verifier for further action, if required.
2. Where the judgement is "Competent", the training provider will inform the delegate and will
issue a certificate. The delegate must retain all training material and assessment verification
records resulting from the course. The training provider must keep a copy of the completed
assessment evidence i.e. completed test paper, evidence required from the workplace plus
course evaluation forms, for OPITO audit purposes.
3. Where the judgement is "Not Yet Competent", the training provider should make every effort,
via feedback to the delegate and their organisation’s representative, where applicable, to assist
the delegate to become “Competent” (then revert to Point 2 above).

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Internal Verifier Training Standard

SECTION C Resources

In order that a training programme may be delivered successfully it is essential that appropriately
qualified and experienced people are there to deliver and support the programme and that the
appropriate facilities and equipment are in place. Instructional staff will be required to carry out
training, and assessors will be required to judge the delegate’s competence.

C.1 Staff

All instructional staff must:

(a) Be trained in instructional/lecture techniques and/or have proven instructing/teaching


experience

(b) Hold an OPITO Internal Verifier Certificate or Equivalent

(c) Have their training and development needs regularly reviewed and have a programme
in place to meet any identified requirements

All assessors must:

(d) trained and qualified in assessment and internal verification techniques

(e) Hold an OPITO Internal Verifier Certificate or equivalent

All staff will have the appropriate competencies to conduct/assist with the element of training being
undertaken.

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Internal Verifier Training Standard

C.2 Trainer/Delegate Ratio

(a) The maximum number of delegates attending this programme is eight using one
instructor or sixteen using two instructors.

(b) The minimum number of delegates attending this programme is two

(c) The following ratios indicate the maximum number of delegates to be supervised by one
instructor at any one time during each activity or two instructors at any one time:

Theory 1:8 1:16


Demonstration 1:8 2:16
Practical 1:8 2:16

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Internal Verifier Training Standard

C.3 Facilities and Location of Training

In order to deliver the internal verifier training course effectively, the following facilities need to be in
place:

 Administration arrangements to support delegates from booking, through registration and


assessment to certification

 Theory training area(s) and practical training area(s) designed to enable each delegate to
participate fully in the activities listed in the training programme and which will not be used
simultaneously for any other activity

All facilities must be maintained, and where appropriate, inspected and tested in accordance with
current standards/legislation.

Location of Training

It is recognised that the restricted range of resources and facilities required makes this course suitable
for on-location training. However, prior to any courses being delivered remotely, training providers
must comply with the following requirements:

a) Prior to initial approval, the training provider will specify a single ‘approved site’ and advise
OPITO of its intention to deliver training remotely.

b) The training provider will advise OPITO of the location of any remote training in advance of each
delivery (where possible, 10 days in advance).

c) The training provider shall ensure the suitability of facilities and arrangements prior to delivery.

d) Documented evidence will be retained by the training provider to show that delivery of training
at the remote site meets the criteria detailed in this OPITO standard including, but not limited
to, facilities, equipment and qualification of instructional & assessment staff.

e) Documented management procedures shall be retained which record any measures required to
assure the quality and safety of on location training.

f) All records and associated documentation must be retained at a single, specified location,
mutually agreed with OPITO, and made available at time of audit.

g) OPITO reserves the right to physically audit any or all of the remote sites operated by the
training provider.

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Internal Verifier Training Standard

C.4 Materials

As a minimum, the following materials will be required:

Element 2.2 Monitoring and Verifying the Quality of Assessments

Practical Exercise 2.2.9

(1) A pack of assessment decisions and accompanying evidence (with


variances/irregularities) from one assessor or one location, over the same unit of a
standard and between several candidates (one pack for each delegate)

Element 2.3 Record Keeping and Feedback

Practical Exercise 2.3.7

(2) Feedback scenarios to guide the discussion (see Appendix 2)

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Internal Verifier Training Standard

SECTION D Administration and Certification

D.1 Joining Instructions

The OPITO-approved Training Provider must provide the delegate with course information prior to
course so that delegates are aware of the requirements of the standard.

D.2 Periodicity

There is no expiry date for the OPITO-approved Internal Verifier Training certificate.

Note: It is the delegate’s employing company’s responsibility to determine the validity of this certificate
and how to re-validate the delegate’s training.

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Internal Verifier Training Standard

D.3 Certification

Training Centres are responsible for issuing a certificate direct to the delegate completing the
programme and to the sponsoring company (when required). An OPITO certificate will be issued by the
training provider to all delegates assessed as meeting the stated learning outcomes and workplace
evidence requirements specified in Section B. The issue of a certificate indicates that the delegate has
achieved the level of competence required to be recognised as an OPITO Certified Internal Verifier and
must contain the following:

(a) Training Centre name


(b) Full OPITO course title stating that it is OPITO-approved
(c) OPITO registration code
(d) Delegate's name
(e) Assessment end date
(f) Unique Certificate Number (UCN) – Refer to OPITO UCN Guidance doc. for details
(g) Training Centre Signatory.

D.4 Course Administration

Each delegate being certificated for an OPITO approved programme must be registered with the Central
Register (CR) operated by OPITO. Registration must be made by the training establishment to OPITO
within one week of the delegate completing the workplace evidence requirements.

OPITO confirms that information on the registration form will be contained in a computerised register
which will be available to employers, prospective employers and training providers in the oil and gas
industry to verify training records. At all times use of this data will be strictly in accordance with
principles laid down in relevant data protection legislation.

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Internal Verifier Training Standard

Glossary of Terms and Abbreviations

Competence Assessor Trained to conduct assessments on the organisation’s personnel


to ensure they are competent to perform their work according
to operational standards

Internal Verifier Trained to authenticate the organisation’s assessor judgements


to ensure assessments are carried out consistently.

CPD Continuing professional development

VARCS Valid, authentic, reliable, current, sufficient

Workplace The real life working environment where evidence is obtained

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Internal Verifier Training Standard

Appendix 1 – OPITO Information

The topics listed below are to be delivered as part of the introduction to this course and included in the
Lesson Plans/Instructor guides/Exercise Plans. Additional introduction topics may include training centre
layout and alarms, emergency actions, first aid and domestic arrangements

Mandatory OPITO Information:


a) Medical Fitness
b) Certification Periods
c) CR/Vantage (provided by OPITO)
d) OPITO Customer Service Statement (provided by OPITO)
e) The roles of employers and training providers (provided by OPITO)
f) What is OPITO’s role in industry? (provided by OPITO)
g) Current Global Network of training providers (provided by OPITO)

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Internal Verifier Training Standard

Appendix 2 – Feedback Scenarios Examples

Feedback scenarios, based on characteristics similar to the examples below, are to be devised by the
training provider.

Example #1

Assessor:
a) Opinionated, sure of his/her, has been assessing for a long time
b) Makes no effort to put the candidate at ease and asks brusque, sharp questions
c) Sometimes gets in the way during the assessment
d) Decided the candidate was Not Yet Competent because of his/her nervousness

Internal Verifier:
e) Has just become the internal verifier for this assessor
f) Believes the candidate was put under too much pressure and didn’t get a fair
assessment
g) Has documentation from other assessors that shows the candidate has been deemed
Competent on a previous occasion for a similar task

Challenge:
How does the internal verifier present comments on the assessor’s technique that ensures that future
assessments are handled more compassionately? Is a standardisation meeting required to see why two
opposite decisions on the same candidate have been made?

Example #2

Assessor:
a) New to assessment and very enthusiastic
b) Asked a great deal of detailed, theoretical questions
c) Took a lot of notes and a long time to assess the candidate
d) Resultant report was long winded, the candidate was deemed competent, but the
assessor didn’t provide relevant evidence to back up the detailed observation

Internal Verifier:
e) Appreciates the assessor’s energy, but worries that he/she is over-assessing candidates
f) If it continues in this way it will take a long time to complete the assessment

Challenge:
How does the internal verifier explain the need for boundaries in assessment? How does the verifier
show that he/she appreciates the new assessor’s commitment, but that appropriate technique and
record keeping are required as well?

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