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ESTIMATED COST
Trainer/managerial cost
Managerial cost for employees who was absent Supervisor (RM1, 500÷30days=RM50)
for the
Training program (3 supervisors and 2 Manager (RM3, 000÷30days=RM100)
managers)
Trainee cost
The estimated cost for the whole training program is RM21, 650.
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BODY
Training needs analysis is a process used to determine gaps or needs in the performance by
defining what is expected and what already existed. Training is one of the expensive procedures
that must occur during the process of organizational development. If training must be conduct,
then it must consider the four main factors which are how the problem areas identified, obtaining
the management commitment, obtaining data for effective evaluation and determine the cost-
DIF or Difficult, Importance and frequency will be used, it contains 13 steps originally but due to
1. Identifying products
Mistakes made by supervisors during operations cause the operation to be suspended and
Schedules plan cannot be made in time. These problems that happened have caused major
loss to organizations. Goals made by organizations are to minimize the suspension rate of
the organizations from 8-13 times to only 1-4times per month. However, mistakes have
yet to cease and are still increasing that indirectly causes supervisors to fear of making
By dividing the workload into 4 groups which is planning, scheduling and directing,
1.Selects and assigns staff, ensuring equal employment opportunity in hiring and
promotion.
3. Evaluates and verifies employee performance through the review of completed work
4. Identifies staff development and training needs and ensures that training is obtained.
work.
7. Plans, directs, and supervises the preparation and production of car, and the proper use
11. Directs the overall sanitation procedures for conformity to prescribed policies,
12. Coordinates and supervises car service personnel in the proper distribution
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16. Reviews staffing patterns to ensure proper assignments.
1.Selects and assigns staff, ensuring equal employment opportunity in hiring and
promotion.
2. Coordinates activities by scheduling work assignments, setting priorities, and directing the
3. Plans, directs, and supervises the preparation and production of automobile, and the proper use
4. Directs the overall sanitation procedures for conformity to prescribed policies, procedures, and
regulations.
4
Monitoring
Identifying
1.Evaluates and verifies employee performance through the review of completed work
2. Identifies staff development and training needs and ensures that training is obtained.
Maintaining
work.
5
Planning,
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Scheduling and
7 Directing
6 Monitoring
5
4
3 Identifying
2
1
Maintaing
0
Tasks
4. Identifying the key areas, as seen in the chart the key areas was focused on the work
groups of planning, scheduling and directing work groups and maintaining work groups
due to the workloads, high responsibility and important as it affects the success of the
operations.
5. Organizational structure, in the organization there are three different positions in the
operation which is the manager, supervisor and worker. The organizational structure is
flat as it shows that the authority and tasks of managers and supervisors are closely
related. Therefore if training occurred between managers and supervisors, both must
participate.
6. The suspension of operations that occurred was because the supervisors made a mistake.
From the predictions of the management, the probability of operations suspension may be
caused by mistakes such as the selection of staff process, report maintaining, purchases of
repairs or replacements.
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7. Selecting respondents, the major tasks of supervisor was predicted to be the main causes
addition, some competent managers will also be sent so that they are experienced in
6:30-7:30pm Dinner
10:30pm-8am Rest
The activities or time that was not in the schedule are the participants and trainers’ free time. The
schedule was made according to the assumptions made by Dunn and Dunn that have learned that
• 30% of the population learns best in the morning hours. These people are the ones that
• 30% of the population learns best in the afternoon. They come to life after lunch.
• 30% of the population learns best in the evening. We refer to them as "night owls."
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• 10% show no preference. They seem to learn whenever it is necessary to learn.
(educationalissues, 2010)
TRAINING PROGRAMS
Training Program I
Date 1/3/2010
Monday
Period 10am-12pm
Learning equipment & materials Handouts and notes about decision making
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provided
Audio and visual Projector used to show video and slides about
the training program
Training Program II
Date 1/3/2010
Monday
Period 2-4pm
Learning equipment & materials Handouts and notes about consultation training
provided
Audio and visual Projector used to show video and slides about
the training program
Date 1/3/2010
Monday
Period 8-10pm
Learning equipment & materials Handouts and notes about recall training,
demonstration tools, training objects and cards
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used for the card game provided
Audio and visual Projector used to show video and slides about
the training program
After all the training programs have been conducted on the 1st day, there will be an exam about
all the training programs for the trainees on the next day. After the exam is finished, a results
ceremony will be held to present the evaluation score of the exam to the trainees. The exam was
conducted in order to show whether the trainees have actually learnt about the important factors
and the objective of the training programs. The trainees can utilize knowledge gained from the
training programs to help them improve their job productivity and performance.
REFERENCES
-Best Time of Day to Learn: Worst and Best Times of the Day, viewed 3 February 2010,
<http://educationalissues.suite101.com/article.cfm/best_time_of_day_to_learn>
2010,<http://www.personalityquiz.net/index.htm>
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