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September 2014
Abstract - The cases of nosocomial infection and low safety nurses Is still rampant and it make health
care provided has not been said to be good. Culture of safety for patients or nurses are influenced by
universal precaution containment procedures that can not be separated with clinical supervision.
Implementation of clinical supervision is to help evaluate nursing actions so in accordance with the
standard. During the implementation of clinical supervision in the management of universal
precautions has not been done in a structured and not optimally. This article aims to identify and
review of previous studies related to the influence of universal precautions supervise management. The
method used is to review the literature of nursing, medicine, and public health from tahun1987 to 2013
using 12 related articles of universal precautions and supervision as reference. The results of the
literature review showed that clinical supervision affect the application of universal precautions by
nurses. The conclusion obtained is that clinical supervision is very instrumental in the achievement of
the implementation of nursing practice to conform to the standards that have been defined, in this case
in order to achieve universal culture of safety precautions so as to prevent infection and accidents for
nurses.
Keyword : Universal Precautions, Supervision, Safety Culture, Infection, Nosocomial
Bibliography: 29, 1998-2013
Abstrak - Masih maraknya kasus infeksi nosocomial dan rendahnya keselamatan kerja perawat
membuat pelayanan kesehatan yang diberikan belum dikatakan baik. Budaya safety bagi pasien atau
perawat dipengaruhi oleh penatalaksaan universal precaution yang tidak terlepas dengan pengawasan
atau supervisi klinis. Pelaksanaan supervisi klinis dimaksud untuk membantu mengevaluasi tindakan
keperawatan sehingga sesuai dengan standar. Selama ini pelaksanaan supervisi klinis dalam
penatalaksanaan universal precaution belum dilakukan secara terstruktur dan optimal. Artikel ini
bertujuan untuk mengidentifikasi dan mengulas penelitian sebelumnya terkait pengaruh supervisi
terhadap penatalaksanaan universal precaution.
Metode yang digunakan adalah mengulas literatur keperawatan, kedokteran, dan kesehatan masyarakat
dari tahun1987 sampai 2013 dengan menggunakan 12 artikel terkait universal precaution dan supervisi
sebagai referensi
Hasil ulasan literatur menunjukan bahwa supervisi klinis berpengaruh terhadap penerapan universal
precaution oleh perawat.
Kesimpulan yang didapatkan adalah bahwa supervisi klinis amat berperan dalam tercapainya
penerapan praktik keperawatan agar sesuai dengan standar yang sudah ditetapkan, dalam hal ini adalah
universal precaution guna tercapainya budaya safety sehingga mencegah infeksi dan kecelakaan kerja
bagi perawat.
138
Jurnal Ilmu Keperawatan. Vol.II.No.2.September 2014
139
Jurnal Ilmu Keperawatan. Vol.II.No.2.September 2014
Hal ini didukung oleh penelitian Bianco et al ( mengembangkan dan meningkatkan kualitas dari
2013) tentang pelaksanaan universal precaution pelayanan. Walaupun secara konseptual
dalam mencegah transmisi virus hepatitis C di pelaksanaan supervisi berbeda-beda namun
unit hemodialisa bahwa kepatuhan lebih tujuannya tetap sama. Selain itu, supervisi
berpengaruh daripada pengetahuan perawat itu sebaiknya dilakukan setiap dua minggu sekali
sendiri yang didasari adanya kesadaran perawat dengan supervisor yang memang sudah benar--
akan bahaya transmisi virus. Dengan kata lain benar paham tentang tugasnya dan hal-hal yang
peluang perawat untuk tertular penyakit amat yang disupervisi. Waktu supervisi ideal adalah 15
sangat tinggi. Disamping itu pengaruh dari rekan menit sampai 30 menit, dan paling ama 45 menit
kerja terhadap perilaku seseorang dalam sampai 60 menit.Selain itu, supervisi klinis amat
pengguanaan alat pelindung juga berperan sangat penting karena amat mempengaruhi
(Cuming, 2009). Oleh karena itu, perlu adanya kemampuan kerja dalam meningkatkan
pengawasan terhadap sesame perawat. Dalam keselamatan dan menjadi standar kesehatan
peraktiknya peran dan fungsi manajer dalam hal professional (Dawson et al, 2012).
ini adalah untuk mempengaruhi perilaku perawat
dalam menerapkan keselamatan dan menetapkan PENUTUP
aturan, memperkuat norma dan sikap yang
berkaitan dengan praktik perawat itu sendiri Kesimpulan
(Feng et al, 2011). Hasil ulasan artikel yang dilakukan pada
Supervisi memegang pengaruh terhadap 12 jurnal tentang pengaruh supervisi klinis
penatalaksanaan universal precaution, dimana terhadap penatalaksanaan universal precaution
pada supervisi klinis bukan hanya merubah oleh perawat dapat disimpulkan bahwa supervisi
perilaku perawat yang melaksanakan universal klinis mempengaruhi terhadap penatalaksanaan
precaution tetapi juga menimbulkan kesadaran. universal precaution oleh perawat. Dimana
Dowson (2013) dalam penelitiannya yang supervisi klinis selain menambah pengetahuan
melihat pengaruh supervisi terhadap universal perawat juga merubah perilaku perawat dalam
precaution mengungkapkan walaupun supervisi melaksanakan tugas karena menimbulkan
klinis bukanlah hal utama yang wajib dilakukan kesadaran dari perawat yang disupervisi guna
namun berpengaruh terhadap perubahan untuk tercapainya budaya safety sehingga mencegah
menjadi lebih baik. mempengaruhi kemampuan infeksi dan kecelakaan kerja bagi perawat. Maka
kerja dalam meningkatkan keselamatan dari itu, perlunya pelaksanaan supervisi klinis
Sejalan dengan penelitian yang dilakukan terhadap perawat dan bukan hanya pelaksanaan
oleh Yulita (2013) dimana ia membedakan antara universal precaution saja namun juga segala
kelompok control dan kelompok kasus yang tindakan keperawatan lainnya agar sesuai dengan
diberi intervensi supervisi dan yang tidak standar yang telah ditetapkan dan meningkatkan
intervensi supervisi. Kelompok dengan intervensi standar pelayanan keperawatan.
pelaksanaan supervisi, sebanyak 54,63% berubah
menjadi lebih baik dalam pelaksanaan universal REFERENSI
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Sitorus, Ratna & Panjaitan R. 2011. Manajemen
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Keperawatan di Ruang Rawat. Jakarta :
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142
Pengaruh Supervisi Metode Klinis Terhadap Kelengkapan Dokumentasi
Asuhan Keperawatan di RSUD . H Soewondo Kendal
*)
Mahasiswa Program Studi S1 Ilmu Kperawatan STIKES Telogorejo Semarang
**)
Dosen Program Studi S1 Ilmu Keperawatan Universitas Muhammadiyah Semarang
***)
Dosen Sistim Informatika STIMIK PROVISI Semarang
ABSTRAK
Dokumentasi asuhan keperawatan merupakan pencatatan asuhan keperawatan yang dilakukan oleh
perawat secara lengkap mulai dari pengkajian, diagnosa, pelaksanaan dan evaluasi. Pendokumentasian
keperawatan merupakan hal yang sangat penting dikarenakan pendokumentasian merupakan bukti
perawat telah melakukan tindakan kepada pasien. Melihat manfaat dan pentingnya pendokumentasian
keperawatan Maka perlu adanya kontrol terhadap pendokumentasian asuhan keperawatan yaitu dengan
adanya kegiatan supervisi. supervisi metode klinik dapat meningkatkan kelengkapan dokumentasi asuhan
keperawatan. Penelitian ini bertujuan untuk mengetahui pengaruh supervisi metode klinis terhadap
kelengkapan dokumentasi asuhan keperawatan di RSUD Dr. H Soewondo Kendal. Desain penelitian ini
adalah quasi experimental pre-post test, jumlah sampel 35 responden dengan teknik saturation sampling.
Hasil penelitian ini menunjukkan terdapat pengaruh supervisi metode klinis terhadap kelengkapan
dokumentasi. Terlihat dari sebelum dilakukan supervisi metode klinis terdapat 26 dokumentasi askep
dengan kategori tidak lengkap dan setelah dilakukan supervisi metode klinis terdapat 25 dokumentasi
askep dalam kategori lengkap, dengan nilai p value= 0,000. Rekomendasi hasil penelitian ini adalah agar
melakukan supervisi metode klinis disetiap ruangan untuk menghasilkan dokumentasi yang lengkap.
ABSTRACT
Documentation of nursing care is a recording of nursing care performed by nurses complete ranging from
assessment, diagnosis, implementation and evaluation. Documentation of nursing is very important
because the documentation is evidence of nurses to patients already taking action. Seeing the benefits and
importance of nursing documentation Hence the need for control of documentation of nursing care is the
presence of supervision activities. methods of clinical supervision can improve the completeness of the
documentation of nursing care. This study aims to determine the effect of clinical supervision on the
completeness of documentation methods of nursing care in hospitals Dr. H Soewondo Kendal. This study
design is quasi-experimental pre-post test, the number of respondents with 35 samples saturation
sampling technique. The results of this study indicate there are significant clinical supervision methods
on the completeness of the documentation. Seen from before there were 26 clinical supervision method
with a category of nursing documentation is not complete and after the clinical supervision method there
are 25 categories of nursing documentation complete, with p value = 0.000. Recommendations resulting
from this research is that clinical supervision in every room of the method for generating complete
documentation.
SIMPULAN SARAN
Perawat di ruang Flamboyan dan Kenanga 1. Bagi Manajemen Rumah Sakit
sebagian besar berusia ≤35 tahun yaitu Untuk menerapkan supervisi metode klinis
sebanyak 31 (88,6%), jenis kelamin perawat disemua ruangan untuk mendapatkan hasil
paling banyak perempuan yaitu 23 (65,7%), dokumentasi asuhan keperawatan yang
tingkat pendidikan perawat paling banyak lengkap dan mengadakan pelatihan bagi
Diploma 3 yaitu 26 (74,3%), lama kerja kepala ruang atau ketua tim dalam
perawat yang paling banyak yaitu >5 tahun kaitannya pelatihan supervisi metode klinis
sebanyak 23 (65,7%) perawat. yang kaitannya dengan dokumentasi asuhan
keperawatan.
Gambaran dokumentasi asuhan keperawatan di
ruangan sebelum dilakukan supervisis dengan 2. Bagi Institusi Pendidikan
metode klinis masih tergolong kurang lengkap Hasil penelitian ini dapat digunakan
dalam menuliskan dokumentasi askep. sebagai bahan pembelajaran tentang
Dokumentasi pengkajian sebanyak 61,80%, pentingnya fungsi pengawasan dalam
diagnosa dan intervensi 79,42%, implementasi manajemen khususnya supervisi metode
70% dan evaluasi 52,75%. Hasil dari klinis terhadap kelengkapan dokumentasi.
kelengkapan dokumentasi asuhan keperawatan Dapat menerapkan supervisi metode klinis
di ruangan didapatkan 25,7% yang menuliskan pada mahasiswa yang berada di lahan
dokumentasi secara lengkap dan 74,3 % tidak praktek.
menuliskan dokumentasi asuhan keperawatan
secara lengkap dan 74,3 % tidak menuliskan 3. Bagi Penelitian Selanjutnya
dokumentasi asuhan keperawatan kurang Untuk menerapkan atau memberikan
lengkap. standar asuhan keperawatan.
Bahtiar, Y., Suarli S. (2010). Manajemen keperawatan dengan pendekatan praktis. Erlangga
Kuncoro, Agus . (2010). Buku ajar manajemen keperawatan. Jogyakarta: Muha Medika
Nasir, A., Muhith, A., Ideputri, M. E. (2011). Buku ajar metodologi penelitian kesehatan: konsep
pembuatan karya tulis dan thesis untuk mahasiswa
kesehatan. Yogyakarta: Nuha Medika.
Widiyanto, Puguh., Hariyati, Tuti Sri dan Handiyani, Hanny. (2013). Pengaruh Pelatihan
Supervisi Terhadap Penerapan Supervisi Klinik Kepala ruang dan Peningkatan
Kualitas Tindakan Perawatan Luka Di RS PKU Muhammadiyah Temanggung.
Wiyana, M. (2008). Pengaruh pelatihan supervisi dan komunikasi pada kepala ruang terhadap kinerja
perawat pelaksana dalam
pendokumentasian asuhan keperawatan di RS Dr. Soedono Madiun.
Widiyanto, Puguh., Hariyati, Tuti Sri dan Handiyani, Hanny. (2013). Pengaruh
Pelatihan Supervisi Terhadap Penerapan Supervisi Klinik Kepala ruang dan Peningkatan
Kualitas Tindakan Perawatan Luka Di RS PKU Muhammadiyah Temanggung.
Rawits, louis. (2011). Kepemimpinan kesehatan masyarakat : Aplikasi dalam praktik; alih bahasa: Iin
Nurliawati. Jakarta:EGC
Available online at www.sciencedirect.com
ScienceDirect
Procedia - Social and Behavioral Sciences 205 (2015) 86 – 91
Abstract
Burnout is a work related mental health impairment comprising three dimensions: emotional exhaustion, depersonalisation and
reduced personal accomplishment. Preventing and reducing work related burnout is of great importance not only with regard to
the quality of life of those affected or endangered, but also for preventing the economic losses which come about as a result of
absenteeism and job turnover. Supervision is known to be one of protective factors of burnout and professional effectiveness.
Purpose of study was to evaluate the effectiveness of supervision of nurses practicing in mental health hospital in Latvia aimed at
preventing burnout. To measure burnout we used Maslach's 22-item Burnout Inventory (MBI). It is the well-studied measurement
of burnout in the literature. MBI assesses emotional exhaustion, depersonalization and the lack of personal achievement. Study
sample included 60 registered and practicing mental health nurses, sample was divided in 2 groups - one who were provided with
group and individual supervision (n=30), and the second - control group (n=30). The experimental group received 8 sessions of
supervision. The levels of burnout were assessed 2 times for each nurse - before and after supervision sessions. The data show that
there is a statistically significant difference between emotional exhaustion and depersonalization indicators within experimental
group participants before and after the supervisions as well as between experimental group and control group indicators after
supervisions. Supervisions reduced burnout indicators in experimental group compared to control group. Supervision also was
helpful for nurses to understand better themselves, their emotions and behavioral aspects of the various work issues.
©
2015 The Authors. Published by Elsevier Ltd.
2015 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY-NC-ND license (Peerhttp://creativecommons-
reviewunderresp.org/licenses/bynsibilityofAcademic-nc-nd/4.0/World). Research and Education Center.
Peer-review under responsibility of Academic World Research and Education Center.
Keywords: Clinical supervision; nurse; burnout.
1877-0428 © 2015 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY-NC-ND license
(http://creativecommons.org/licenses/by-nc-nd/4.0/).
Peer-review under responsibility of Academic World Research and Education Center.
doi:10.1016/j.sbspro.2015.09.023
Kristaps Circenis et al. / Procedia - Social and Behavioral Sciences 205 (2015) 86 – 91 87
1. Introduction
Nurses at work are facing many distress situations daily, they often work more than one workload, and are
constantly under emotional tension, physical and mental fatigue (Circenis, Millere, 2011). The most frequently
mentioned stress factors for nurses in study performed in Latvia were "risk of infection", "Inadequate remuneration
for work", "Emotionally intensive work with people", "Large (inadequate) amount of work" and "Intensive work"
(Circenis, Millere, 2012). Typical psychosocial issues for nurses are the burnout syndrome and compassion fatigue,
as well as anxiety and depression.
Burnout, as a form of work-related strain, is the result of a significant accumulation of work-related stress.
Maslach (1982) defined burnout as “a syndrome of emotional exhaustion, depersonalization, and reduced personal
accomplishment that can occur among individuals who do ‘people work’ of some kind” (Halbesleben, Buckley,
2004). Burnout is often construed as the result of a period of expending too much effort at work while having too
little recovery (Embriaco et al., 2007). Clinical symptoms of burnout are nonspecific and include tiredness,
headaches, eating problems, insomnia, irritability, emotional instability, and rigidity in relationships with other
people (Embriaco et al., 2007). During the last decade, much of the research on the antecedents of burnout has
continued to focus on work context/environmental factors as the proximal cause of burnout (Halbesleben, Buckley,
2004).
The burnout syndrome is mentioned as one of the main health issues concerning work among the professionals in
health-care (Hochwalder, 2007). Burnout may lead to a state which leaves negative effect on the quality of
professional actions and on the physical and emotional life of a nurse himself/herself (Tselebis, Moulou, & Ilias,
2001). Due to compassion fatigue and burnout, nurses` work may become less productive; employees are absent due
to illness, as well as the fluctuation of staff increases (Demir, Ulusoy, & Ulusoy, 2003; Najjar, Davis, Beck-Coon, &
Doebbeling, 2009). Several authors (Kravits McAllister-Black, Grant, & Kirk, 2010) consider that a high stress level
and burnout are considered to be serious reasons why nurses sometimes want to change work in which the stress
level is much lower. Burnout syndrome may be considered a marker of the health of the caregiver team (Embriaco et
al., 2007). Employees who are emotionally exhausted typically feel as though they lack adaptive resources and
cannot give any more to their job. The energy that they once had to devote to their work is now depleted, leaving
them without the resources to perform their work (Halbesleben, Buckley, 2004).
Decreasing work – related burnouts will not only positively influence the people working in the same sector, but
also decrease the expenses and offer economical benefit to organizations because the work absence and illnesses, as
well as the fluctuation of staff decrease (Awa, Plaumann, & Walter, 2010). Despite the pervasive nature of burnout
as an organizational problem, there has been relatively little research dedicated to presenting and, particularly,
evaluating interventions designed to reduce burnout since such a need was noted (Halbesleben, Buckley, 2004).
Evidence found in the literature (Awa et al., 2010) demonstrates that employees, who are present in prevention
programs, have less symptoms of distress than those who do not participate. The clinical supervision, as one of the
preventive measures (Platt Koch, 1986), is focused to expand the knowledge of a practicing professional; it helps to
improve clinical skills, helps to develop autonomy and self actualization as a professional. Feeling supported by the
supervisor and having a positive attitude towards clinical supervision may lead to lower levels of burnout for
depersonalization (Brunero, Stein̻Parbury, 2007).
Supervision can be a very important part of taking care of oneself, staying open to new learning; and is an
indispensable part of the helper’s wellbeing, ongoing self-development, self-awareness and commitment to
development (Hawkins, Shohet, 2006). Originally developed within the mental health care context and traditional
psychotherapies, clinical supervision is now being implemented for nurses in other clinical contexts. Clinical
supervision is a process of professional support and learning in which nurses are assisted in developing their practice
through regular discussion time with experienced and knowledgeable colleagues. Clinical supervision enables nurses
to discuss patient care in a safe, supportive environment (Brunero, Stein̻Parbury, 2007). Over the past decade, there
has been a deluge of research on the role that social support plays in the etiology of burnout. Studies have been
conducted investigating the effect of support from supervisors, coworkers, friends and family, organizations, unions,
and others (Halbesleben, Buckley, 2004).
Considerable evidence for supervision in nursing exists in the literature around the three core domains of Proctors
model of clinical supervision and there is sufficient empirical argument for clinical supervision to be implemented in
88 Kristaps Circenis et al. / Procedia - Social and Behavioral Sciences 205 (2015) 86 – 91
nursing (Brunero, Stein ̻ Parbury, 2007). Proctor in 1988 describes the main processes in the supervision of
counselling, for which she uses the terms formative, restorative and normative (Hawkins, Shohet, 2006). Formative
function, an educative activity which was the original basis for clinical supervision, normative function in the sense
that clinical supervision enables the development of consistency of approach to patient care (follows standards of
practice), restorative function, which promotes validation and support for colleagues through peer feedback.
Although presented as separate, the functions overlap and intersect in practice (Brunero, Stein-Parbury, 2007).
Up to now, in Latvia, there has been little research done to explore supervision influence to nurses' burnout. From
the previous study (Circenis, Millere, 2012) is known that the nurses' knowledge and experience about clinical
supervision in Latvia is very low - 59,8% of surveyed nurses never heard about supervisions, 95,5% did not attend
supervisions for nurses in past 5 years. Most of nurses (93,4%) participating in this study considered that the
practicing nurses need the supervisions.
2. Objective
Purpose of study was to evaluate the effectiveness of supervision of nurses practicing in mental health hospital in
Latvia aimed at preventing burnout.
3. Methods
Research performed using quantitative method. Study sample included 60 registered and practicing mental health
nurses, sample was divided in 2 groups - one who were provided with group and individual supervision (n=30), and
the second - control group (n=30). The experimental group received 8 sessions of supervision. The levels of burnout
were assessed 2 times for each nurse - before and after supervision sessions.
The Maslach Burnout Inventory (MBI) (Maslach & Jackson, 1986) was used to measure burnout in this study.
The Inventory consists of 22 items phrased as statements about personal feelings and attitudes that are selfscored on
a seven-point frequency scale, ranging from 0 (never) to 6 (every day). The three subscales of the MBI include
emotional exhaustion, depersonalisation, and personal accomplishment. High scores on exhaustion and cynicism
and low scores on professional efficacy are indicative of burnout. We used the Human Services Survey variant,
which was translated in Latvian and adapted by Sanita Aispure in 2002. Each participant also full filled
demographic questionnaire and survey about satisfaction after attending supervisions.
Data collection procedures were in accordance with ethical principles (in accordance with the Declaration of
Helsinki), guaranteeing anonymity and confidentiality of respondents. This study received permission and
acceptance from Ethics committee of the Rīga Stradins University.
The data processing was performed using the Microsoft Excel and SPSS 22.0 statistical software. The
Kolmogorov–Smirnov test was used to establish normality of the data. The differences between MBI subscales
results were analyzed using a paired Student's t test for normally distributed data or the Wilcoxon ranked-sum test
for nonparametric distribution while analyzed data within one group results. The differences between MBI subscales
results were analyzed using non-paired Student's t test for normally distributed data or the Mann-Whitney U test for
nonparametric distributed data when compared results between groups. Significance was accepted at P<0.05 and all
values are expressed as mean ± standard deviation for parametric data or median (25 percentile; 75 percentile) for
nonparametric data.
4. Results
Total amount of 60 registered and practicing mental health nurses as respondents took part in the study. Age
range of respondents from 28 till 69 years (M=43.00; SD=10.07), average for practicing in nursing 21.00 year
(SD=11.77). Sample was divided in 2 groups - one (A) who were provided with group and individual supervision
Kristaps Circenis et al. / Procedia - Social and Behavioral Sciences 205 (2015) 86 – 91 89
(n=30), and the second (B) - control group (n=30). Participating nurses applied for supervisions and attended them
voluntarily. The characterization of both groups is shown in Table1.
Table 1. Characterization of nurses group who were attending supervisions (A) and control group (B)
Parameter Group A (n=30) Group B (n=30)
Age (years, M±SD) 45.03±7.61 47.63±12.03
Work experience (years, M±SD) 19.87±9.13 25.87±13.39
Bachelor degree level education (%) 47 43
The experimental group received 8 sessions of supervision during 3 month period. The MBI was used 2 times for
each nurse - before and after supervision sessions. Descriptive statistical parameters for Maslach Burnot Inventory
for both groups by subscales are shown in Table 2. Statistically significant differences could be found in all three
subscales between groups' means in first measurement (before supervisions), respectively - nurses groups' who
choose to attend the supervisions results indicate more profound burnout.
Table 2. Descriptive statistic parameters and comparison of Maslach Burnot Inventory of nurses group who were attending
supervisions (A) and control group (B)
Subscale Group A (n=30) Group B (n=30) P value
M±SD M±SD
Before MBI emotional exhaustion subscale 24.07±11.08 10.27±8.24 <0.001
supervisions
MBI depersonalization subscale 5.43±5.16 2.20±3.72 0.006
MBI reduced sense of personal accomplishment subscale 29.80±8.79 36.97±8.50 0.002
After MBI emotional exhaustion subscale 16.60±8.34 15.63±9.38 0.662
supervisions
MBI depersonalization subscale 3.03±2.94 3.43±4.26 0.863
MBI reduced sense of personal accomplishment subscale 37.23±5.02 33.57±10.76 0.111
Descriptive statistical parameters for Maslach Burnot Inventory within both groups by subscales are shown in
Table 3. Statistically significant differences could be found in all three subscales within group A means between
first (before supervisions) and second (after supervision) measurement.
Table 3. Descriptive statistic parameters and comparison of Maslach Burnot Inventory within groups A and B
Subscale Before After P value
supervisions supervisions
M±SD M±SD
Group A MBI emotional exhaustion subscale 24.07±11.08 16.60±8.34 <0.001
(n=30)
MBI depersonalization subscale 5.43±5.16 3.03±2.94 <0.001
MBI reduced sense of personal accomplishment subscale 29.80±8.79 37.23±5.02 <0.001
Group B MBI emotional exhaustion subscale 10.27±8.24 15.63±9.38 <0.001
(n=30)
MBI depersonalization subscale 2.20±3.72 3.43±4.26 0.028
90 Kristaps Circenis et al. / Procedia - Social and Behavioral Sciences 205 (2015) 86 – 91
5. Discussion
The main results of this study shows that there are statistically significant differences in all three MBI subscales -
emotional exhaustion, depersonalization, and reduced sense of personal accomplishment, within groups' who
attended supervisions means between first (before supervisions) and second (after supervision) measurement. Those
results approve that support services like supervision and counseling could be helpful to reduce burnout of nurses in
all three dimensions.
One hundred and sixty-six community mental health nurses in Wales, UK, had experienced six or more sessions
of clinical supervision and had completed the Maslach Burnout Inventory. Findings from this study suggest that if
clinical supervision is effective then community mental health nurses are likely to report lower levels of emotional
exhaustion and depersonalization (Edwards et al., 2006).
Emotional support can be obtained through clinical supervision that provides both formal and informal systems
for nurses to explore, discover, and examine their practice in a safe and supportive environment. This process of
emotional support may increase quality of patient care and job satisfaction, as well as reduce staff turnover by
decreasing ethical distress and burnout (Bland, Rossen, 2005).
According to our previous study (Circenis et al., 2011) that statistically significant correlations exists between
burnout and anxiety, depression and compassion fatigue among surgical care nurses, as well as Sabo considers that
there is a correlation between burnout and exhaustion due to compassion; nurses who have developed burnout have
a higher risk to develop compassion fatigue (Sabo, 2006), we can suggest that supervision could be helpful also for
decreasing anxiety, depression and compassion fatigue among nurses, meanwhile for confirming such suggestion the
further studies should be performed.
The nursing literature about use of supervision dominates with specialty groups such as mental health nurses and
aged care nurses, meanwhile we suggest that supervision could be helpful for different areas of nursing profession.
Study limitations: This study has such limitations as relatively small number of participants and convenience
sample, nurses applied for supervisions and attended them voluntarily.
6. Conclusions
The data show that there is a statistically significant difference between emotional exhaustion and
depersonalization indicators within experimental group participants before and after the supervisions as well as
between experimental group and control group indicators after supervisions. Supervisions reduced burnout
indicators in experimental group compared to control group. Supervision also was helpful for nurses to understand
better themselves, their emotions and behavioural aspects of the various work issues.
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Nurse Education in Practice 13 (2013) 506e511
Article history: Background: Collaboration between universities and clinical placements has been highlighted as a weak point of the nursing
Accepted 4 February 2013 education. To facilitate a good academic learning environment a clinical supervision model had been developed. The aim of
this study was to evaluate to what extent the goals of the model were met after one and a half years of utilisation.
Keywords:
Clinical practice Methods: A questionnaire was responded to by 30 head nurses, 12 main preceptors, 193 personal pre-ceptors, and 11 clinical
Evaluation nurse lecturers.
Nursing students
Results: Most of the participants perceived that the quality criteria in the model were met to a large extent, the students’
Supervision model
individual goals were achieved, and the supervision model contributed to fulfilment of goals, and assessment of the students.
The nurse lecturers scored highest and the personal preceptors lowest in most of the questions. The conditions stated in the
model were not always fulfilled. The de-ficiencies found were especially related to education level, time for supervision, and
support to the personal preceptors.
Conclusions: Despite some shortcomings the supervision model was considered by most participants as a valuable tool to be
used in an academic nursing education. Improvements of the model in regard to the findings were suggested.
Background duties, often insufficiently prepared for the supervisor role and unaware of
educational goals (Landmark et al., 2003; Lambert and Glacken, 2005). Due
For many years the combination of theoretical and practical learning in to the heavy work-load of clinical nurses stu-dents often are left to themselves
nursing education has been highlighted as necessary in order to equip nursing in their clinical placements (Mc Carthy and Higgins, 2003; Brammer, 2005).
students adequately for their future role (Landers, 2000; Gillespie and
McFetridge, 2006). Many studies have reported problems to overcome in Reports about insufficient support to nursing students are frequent both
order to reach this pedagogic goal. After the transfer of nursing education to with regards to management of stressing and demanding events, such as
universities, the students’ time for learning in the clinical setting has encounters with severely ill or dying patients (Timmins and Kaliszer, 2002),
decreased in many Western countries, as has the nurse lecturers’ supervision and when it comes to using theory in practice and vice versa (Henderson et
of students in direct patient care. The lecturers’ role has changed from al., 2006). Studies have also indicated that nurse teachers’ and preceptors’
supervising students in ‘hands on nursing’ to focussing more on nursing experience and competence in reflection is low (O’Donovan, 2006). Chekol
theory and research (Humphreys et al., 2000; Barrett, 2007). The clinical (2003) concluded from her study in a Swedish university nursing college that,
supervision has to a great extent become a re-sponsibility of clinical nurses, despite being an academic education for 20 years, the clinical courses still
who are overwhelmed with patient were lacking in ‘academic variables’, such as active learning, reflection,
critical thinking, and research-oriented learning. The collaboration between
universities and clinical place-ments has repeatedly been highlighted as a
* Corresponding author. Department of Nursing, Karlstad University, Uni-versitetsgatan 2, weak point of the nursing education, where lack of communication and
SE 65188 Karlstad, Sweden. Tel.: þ46 547002420. agreement between parties involved in the students’ learning is described as a
E-mail addresses: marie-louise.hall-lord@kau.se, marie.hall-lord@hig.no (M.L. Hall- serious problem (Andrews et al., 2006; Gillespie and McFetridge, 2006).
Lord), kersti.theander@kau.se (K. Theander), elsy.athlin@kau.se (E. Athlin).
1471-5953/$ e see front matter 2013 Elsevier Ltd. All rights reserved.
http://dx.doi.org/10.1016/j.nepr.2013.02.006
M.L. Hall-Lord et al. / Nurse Education in Practice 13 (2013) 506e511 507
As both the academic level and a good learning environment are of great assuring goal-directed collaboration over time between the university and
importance in professional nursing, the deficiencies found in the students’ the clinical placements
clinical studies are grave. Many attempts have been made during recent
decades in order to bridge over the obstacles found by means of supervision To reach these goals, a contract was drawn up between the Uni-versity
models (Lindgren et al., 2005; Andrews et al., 2006; Baxter, 2007; Häggman- and the County Council about the following quality criteria, which also were
Laitila et al., 2007). A factor highlighted in many models as important to clearly described in The Students’ Handbook:
successful su-pervision is the learning environment, which has been stressed
as imperative for the learning outcome (Chan, 2002; Papp et al., 2003). Other I. ‘Basic’ and ‘reference’ placements
factors of importance are the health care organisa-tion, workload,
collaboration, competence of the supervisors, and the superviseeesupervisor In order to create a good learning environment characterised by such
relationship (Andrews et al., 2006; Baxter, 2007). factors as wholeness, continuity, time, and trust in the studentepreceptor
relationship, the student was provided a ‘basic placement’ with a duration of at
least five weeks. In addition, op-portunities for shorter auscultations in
In Sweden as in other countries, the expectation of nursing education is to ‘reference’ wards or clinics were made available according to the students’
assure that bachelor nursing students have the appropriate knowledge and learning needs. A combination of these two types of placements was expected
skills needed for the nursing profession after completing their studies. This to provide a good opportunity for deep and comprehensive learning.
means that the goal of the nursing education not only includes adequate
nursing skills, but also competence in critical thinking, problem solving,
communi-cation, leadership, and utilisation of research in practice (The II. Four supervision levels were established to safeguard the quality of the
National Board of Health and Welfare, 2005). Since 1996 The Swedish students’ cognitive and affective learning, where continuous
National Agency for Higher Education has performed na-tional audits of the collaboration between the different levels of supervisors was the
bachelor nursing programmes showing that in many Swedish universities foundation. The following competence criteria for supervisors at
these requirements have not been suf-ficiently met (The Swedish National different levels were stated:
Agency for Higher Education, 2000). Inspired by these results a systematic Level A: Personal preceptors. Registered nurse (RN) in the clinical
checking-up of stu-dents’ clinical placements was done during 1999 at a placement with nursing experience of at least two years.
university in the central Sweden (Björkström et al., 1999). Many deficiencies Level B: Main preceptors. RN in the clinical placement with nursing
with regard to academic learning were revealed. Due to a high workload the experience of at least two years, post-basic nursing courses of at
clinical nurses were often lacking time for a profes-sional patient care. They least 15 ECTS, and a clinical super-vision course of 7.5 ECTS.
also lacked time for planning of their daily work, and for collegial reflections.
No time was scheduled for su-pervision of students. Collaboration with Level C: Clinical nurse lecturers (employed by the university). RN, several
faculty members often intruded on patient care, and added to the workload of years of nursing experiences, Master’s degree in Nursing or Health
colleagues. Most nurses were lacking experience and knowledge about peda- teaching methods, and a pedagogic course of 15 ECTS.
gogic methods of active learning, and utilisation of research find-ings in
clinical work. Deficiencies regarding the collaboration between the nursing Level D: Senior clinical nurse lecturer (employed by the university).
academy and the clinical field were found. Formal agreements were indistinct RN, PhD, and a pedagogic course of 15 ECTS.
and vague about organisation, goals, structure, and budget for the joint
responsibility to educate future nurses. The transition of the nursing education The personal preceptors were responsible for the daily supervi-sion in
to the uni-versity level was found to be not fully accepted by staff nurses and bed-side nursing, supporting the students in practical nursing skills. They
nurse leaders (Björkström et al., 1999). were expected to ensure that the students encountered such situations that
were needed to fulfil the learning goals, stimulate them to reflect upon their
experiences in the daily care, and assess their performance. The main
preceptors mainly provided support to groups of students with regards to
learning goals, supported personal preceptors in their role in the daily work
and in different formal meetings, and took part in assessments of students.
Development of a clinical supervision model The clinical nurse lecturers were the link between the university and the
clinical placement, served as a pedagogic resource by providing theoretical
After this checking-up a collaborative project was established in 2002 and emotional support to stu-dents and preceptors. The senior clinical nurse
between the University and the County Council. A county council in Sweden lecturer had the overall responsibility for the quality of the clinical education,
is a regional health service organisation with responsibility to provide care for and collaborated with and supported the clinical lecturers, arranged meetings
the inhabitants, in this region approximately 275 000 inhabitants. The County and workshops for the preceptors, and collaborated with authorities in regard
Council supplies clinical placements in the hospitals to students during to the supervision model.
clinical courses. The purpose with the collaborative project was to develop a
clinical supervision model which could reduce the deficiencies and facilitate a
good academic learning environment in the clinical education.
III. ‘Triangle meetings’
During the preparation phase of the project the following goals were set At the beginning and end of the clinical placement a ‘triangle meeting’
for the supervision model: was carried out between student, personal preceptor and clinical nurse lecturer
for goal-setting, planning and assessment of the students.
combining theory and practice
supporting students in active search for knowledge, critical thinking and
reflective learning IV. Academic assignments
supporting students’ affective learning
supporting clinical nurses in the preceptor role The learning in the clinical placement was supported by aca-demic
facilitating assessment of students assignments based on the goals of the clinical course. The
508 M.L. Hall-Lord et al. / Nurse Education in Practice 13 (2013) 506e511
assignments were formulated to stimulate the students’ active learning, inspire persons (84%) responded to the questionnaire; 30 head nurses (88%), 12 main
them to extend their search for experience and knowledge, and to reflect upon preceptors (92%), 193 personal preceptors (82%), and 11 clinical nurse
their experiences in comparison with research findings. lecturers (100%).
Data analysis
IV. Clinical seminars
Data analyses with frequencies, percentages, means, and stan-dard
Clinical seminars were carried out in small groups of students (five to deviations were carried out using the Statistical Package for Social Sciences
seven) led by the clinical nurse lecturer and the main pre-ceptor. The aim of (SPSS Inc., Chicago, Illinois, USA, version 17.0).
these seminars was to integrate theoretical and practical knowledge by means
of reflection and critical thinking. The discussions in the seminar were based Ethical considerations
on the stu-dents’ academic assignments including both cognitive and affective
aspects. The personal preceptors were invited to participate in the seminars. The study was conducted in accordance with the ethical guidelines for
nursing research in the Nordic countries (Northern Nurses Federation, 2003).
Permission was obtained from leaders in the health-care sectors, where
placements for the nursing stu-dents were provided, and from the Head of the
V. Time for supervision Nursing programme at the University. The participants’ contribution in the
study was voluntary and all data were treated with confidentiality.
Protected time for the preceptors was stated in the contract between the
University and the County Council. This meant that at least 4 h/week/student
for the ‘personal preceptor’, and 8 h/week/ group of students (5e7 Results
students/group) for the ‘main preceptor’ should be used for student
supervision. The financing of these provisions was covered by the university. The characteristics of the respondents are described in Table 1. Most of
the respondents were women. Only five percent of the personal preceptors and
23% of the head nurses were men.
The study Many of the respondents had received their registration as nurses before
the transfer of nursing education to university level. Personal preceptors were
This supervision model was put into practice at five hospitals in all the youngest and had fewer years of experience after their nursing education
placements used for students’ training, with the exception of psychiatric care. than the other groups. Nurse lecturers were the oldest and had most years of
After one and a half years of utilisation, the present study was carried out experience since completing their nursing education.
aimed at evaluating to what extent the goals of the model were met.
Twenty-eight percent of the personal preceptors had a specialist
education, 30% had short post-basic nursing courses, four percent had
Methods postgraduate nursing courses, and 39% had a supervision course. More than
half of the main preceptors had a specialisation in nursing.
Design
Fifty percent of the main preceptors had short post-basic cour-ses, 50%
The study had a descriptive cross-sectional design using four study- postgraduate courses, and 75% a supervision course. All the nurse lecturers
specific questionnaires. had a specialist nursing education and postgraduate courses in nursing. Nine
of them had a Master’s degree in nursing or Health teaching methods. Seventy
Questionnaires percent of the head nurses had a specialisation in nursing, 43% had short post-
basic nursing courses, and only three percent postgraduate courses in nursing.
The questionnaires were constructed by two of the authors (EA
& MLHL) in close collaboration with the nursing director in the County The mean scores in Table 2 showed that the quality criteria in the model
Council. The content of the different questionnaires were mainly the same but were met to a large extent according to the respondents. The nurse lecturers
slightly changed to fit the four groups of participants. The questionnaires scored highest and the personal preceptors lowest regarding students’
covered background data (7 questions), questions about quality criteria related opportunity for active learning,
to learning and supervision (14 questions), factors contributing to assessment
and fulfilment of students’ goals (7 questions), collaboration and sup-port (6
questions). The questions had four or six response options: from disagree Table 1
Characteristics of the respondents.
completely (1) to agree completely (4), or six response alternatives: from
never (1) to always (6). One response option was graded yes, partly, and no. Personal Main Clinical Head
The questionnaires were scrutinised in the collaboration group (EA, MLHL preceptors preceptors lecturers nurses
and the nursing director), and discussed with clinical nurse lecturers before n ¼ 193 n ¼ 12 n ¼ 11 n ¼ 30
agreement about final versions. Sex n (%)
Women 183 (95) 12 (100) 11 (100) 23 (77)
Men 10 (5) 0 0 7 (23)
Age m (SD) 42 (9.7) 46 (9.5) 50 (7.8) 49 (7.2)
Years since nursing 14 (10.8) 21 (12.5) 28 (6.7) 23 (8.9)
Informants and procedure education m (SD)
Specialist nursing n (%) 65 (34) 8 (67) 11 (100) 21 (70)
Post basic nursing 58 (30) 6 (50) e 13 (43)
The questionnaire with an information letter was distributed to 294 courses n (%)
persons: 34 head nurses, 13 main preceptors, 236 personal preceptors, and 11 Postgraduate nursing 7 (4) 6 (50) 11 (100) 1 (3)
clinical nurse lecturers. Inclusion criteria were that the head nurses and courses n (%)
preceptors worked in somatic care and at the wards during the project period. Supervision 76 (39) 9 (75) e e
course n (%)
After one reminder 246
M.L. Hall-Lord et al. / Nurse Education in Practice 13 (2013) 506e511 509
opportunity for learning in reference placements, and combination of theory studies where both clinical nurses and nurse lecturers are used as respondents
and practice. The personal preceptors supervised the students in learning, by (Athlin et al., 2012), the nurse lecturers in general reported a slightly more
means of reflection, to a greater extent than what the main preceptors did. positive attitude to the model than the clinical nurses. Deficiencies in
Personal preceptors used evidence-based research more seldom in their work academic level of the clinical edu-cation led to the development of the
as nurses than the main preceptors did. The nurse lecturers reported that they supervision model. Nurse lecturers are probably more concerned about this
used evidence-based research in clinical seminars to a large extent. Personal than clinical nurses, which may have biased the nurse lecturers’ attitudes.
preceptors rarely obtained the prescribed time (4 h/week/ student) for the
supervisor function, while the main preceptors could use their time (8 The idea of four supervision levels in this model was meant to
h/week/group of students) more often. Personal preceptors participated compensate for the fact that many clinical nurses who are assigned to students
frequently in triangle meetings, but less often in clinical seminars, in which as preceptors are lacking academic competence in nursing (Mc Carthy and
the main preceptors very often took part. The head nurses considered that the Murphy, 2010; Borch et al., 2012). Our study revealed that the personal
pre-ceptors could use the prescribed time for supervision to a higher degree preceptors had many years of nursing experiences, but most of them lacked
than did the preceptors. The head nurses scored higher than the personal specialisation, as well as ac-ademic and pedagogic courses. The main
preceptors concerning their participation in clinical seminars. All respondents preceptors and clinical lecturers were considered to be the more experienced
agreed to a great extent that the infor-mation given from the nursing college and more highly educated nurses, who should provide support and knowl-
about the nursing education was sufficient. edge, both to students and personal preceptors. Our findings showed that these
expectations were only partly met, as half of the main preceptors were lacking
post-graduate courses, and one quarter lacked a pedagogic course. This was
both remarkable and discouraging, since the competence of the main
The respondents’ perception of factors contributing to assess-ment of preceptors was stated to be at post-graduate level together with a supervision
students and to students’ fulfilment of goals are presented in Table 3. All course. This must be seen as a great failure, since this group of preceptors was
groups of respondents perceived that they could contribute to the students’ expected to bridge over the lack of academic and pedagogic competence of
fulfilment of goals to a large extent, where the personal preceptors scored the personal preceptors in the daily care. The most probable reason for the
highest. The main preceptors and the clinical lecturers perceived to a large low competence of the main preceptors is that there are still too few clinical
extent that the tri-angle meetings and the clinical seminars contributed to the nurses with higher education working in clinical practice (Josefsson et al.,
assessment of students. The study guide and academic assignments were 2007; Gardulf et al., 2008).
considered to contribute.
Table 2
The respondents’ perceptions of to what extent the quality criteria in the model were met.
Table 3
The respondents’ perceptions of factors contributing to assessment of students and students’ fulfilment of goals.
as a conserving factor in nursing, instead of being proactive in their emotional support to nurses in their preceptor role was a driving force, when
supervision and role-modelling (Allan et al., 2011). The main pre-ceptors this supervision model was devised, and it still is (Williams and Irvine, 2009;
rather low scores concerning support to students in reflection highlight what Omansky, 2010). The support from nurse lecturers to main preceptors was
other studies have already shown (Braine, 2009; Duffy, 2009), namely that mostly reported as working well, which may be understood as a consequence
preceptors need further training in this area. of their time together in clinical seminars and frequent collaboration
concerning students’ clinical studies.
The personal preceptors scored somewhat lower than both the main
preceptors and nurse lecturers concerning utilisation of research findings in Our study illuminated the need of improvement of the super-vision model.
their daily work and participation in clinical seminars. This is easily The findings indicated that one way could be to extend the main preceptor
understood in light of both their lower ac-ademic education, and what we role, in line with previous trials using so-called clinical facilitators
know about nurses’ heavy work-load in general. Even if they were invited to (Henderson et al., 2009) or link-teachers (Williams and Taylor, 2008) with a
the clinical seminars, they did not have time reserved for these seminars as clear super-numerous status. The present study showed that the main pre-
the main preceptors had. Our findings showed that despite the agreement that ceptors’ protected time of 8 h/week/group of students mostly could be used.
time should be set aside for supervision of students, this was not always As they also had higher academic and pedagogic compe-tence than the
fulfilled especially for the personal preceptors. It was interesting that the head personal preceptors, they would better contribute to the goals that were set in
nurses in the wards scored higher with regards to the opportunity for the the nursing education. The personal preceptor role could be replaced with
preceptors to get the time agreed upon for supervision. As also nurse leaders ‘daily supervisors’; nurses responsible for patients assigned to nursing
are very busy during their working days (Johansson et al., 2010), it may be students on each shift basis. The expectation on these nurses would mainly be
assumed that the head nurses thought that the contract was followed, but in to super-vise students in clinical skills together with the inevitable and
reality many preceptors had not been able to use all their ‘protected time’ for important role-modelling (Perry, 2009).
supervising students. This lack of time in the preceptor role, which has been
reported in many years (Mc Carthy and Murphy, 2010), must be stressed as
an important issue to focus upon in further development of student
supervision. Methodological considerations
Table 4
The respondents’ perceptions of support and collaboration.
Conclusions Hallin, K., Danielsson, E., 2009. Being a personal preceptor for nursing students: registered
nurses’ experiences before and after introduction of a preceptor model. Journal of Advanced
Nursing 65, 161e174.
The supervision model evaluated was considered by a majority of Hall-Lord, M.L., Athlin, E., 2005. Utvärdering av avtal gällande den verksamhets-förlagda
participants, to be a useful tool for clinical supervision of stu-dents in an utbildningen i sjuksköterskeprogrammet e med fokus på handle-dningsmodellen
academic nursing education. However, the conditions stated in the model (Evaluation of Agreement Concerning the Clinical Education in the Nursing Programme e
Focused on the Supervision Model). Report. Karlstad University, Karlstad (in Swedish).
were not always fulfilled, despite the agree-ment between the University and
the County Council, responsible for the students’ placements. The deficiencies Henderson, A., Fox, R., Malko-Nyhan, K., 2006. An evaluation of preceptors’ per-ceptions of
found were espe-cially related to education level, time for supervision, educational preparation and organizational support for their role. Journal of Continuing
Education in Nursing 37, 130e136.
collaboration and support given to personal preceptors. Improvements of the Henderson, A., Twentyman, M., Eaton, E., Creedy, D., Stapleton, P., Lloyd, B., 2009.
model with regards to the findings were suggested. Creating supportive clinical learning environments: an intervention study.
Journal of Clinical Nursing 19, 177e182.
Humphreys, A., Gidman, J., Andrews, M., 2000. The nature and purpose of the role of the nurse
lecturer in practice settings. Nurse Education Today 20, 311e317.
Conflict of interest statement Häggman-Laitila, A., Eriksson, E., Meretoja, R., Sillanpää, K., Rekola, L., 2007. Nursing
students in clinical practice e developing a model for clinical supervision. Nurse Education
There are no conflicts of interest to declare. in Practice 7, 381e391.
Johansson, B., Fogelberg-Dahm, M., Wadensten, B., 2010. Evidence-based practice: the
importance of education and leadership. Journal of Nursing Management 18, 70e77.
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Available online at www.sciencedirect.com
ScienceDirect
Procedia - Social and Behavioral Sciences 112 (2014) 97 – 101
Abstract
We carried out a study with the aim to relate the implementation of a clinical supervision (CS) model with the supervised nurses’
answers to stress and the coping resources they use. 38 paired questionnaires with the Portuguese versions of the Manchester Clinical
© © © © ©
Supervision Scale (MCSS ) and the Brief Personal Survey (BPS ) were obtained. SPSS version 18.0 was used to treat data.
© ©
MCSS Cronbach’s alpha value for the total score was 0,938 and BPS’ was 0,60. Several correlations were found. Our study
pointed out that CS can optimize the nurses’ coping resources and help them to answer to stress.
© 20133 TheAuthors..PublishedbybyElsevierElsevierLtdLtd..
Selection andpeer-review-underresponsibilityof ofCognitiveDrZafer-counselling,Bekirogullariresearch. and conference services (c-crcs).
Keywords: Clinical supervision model in nursing; Stress; Coping; Manchester Clinical Supervision Scale©; Brief Personal Survey©
Introduction
The NHS (2011) refers the difficulty to assess clinical supervision and its effectiveness but they recognize
arguments on its capacity to decrease stress, prevent burnout and others benefits. So, we decided to carry out a
study which problem was: which is the relationship between the implementation of a clinical supervision model in
nursing and the nurses’ answers to stress and the coping resources they use? The aim of this study was to relate
the implementation of a clinical supervision model with the supervised nurses’ answers to stress and the coping
resources they use through the application of a questionnaire comprised by several parts such as the Portuguese
versions of the Manchester Clinical Supervision Scale© (MCSS©) and the Brief Personal Survey© (BPS©) and with this
paper we pretend to publicize the results of the study.
This paper is divided into three main sections: the first one is related to the methodology, in the second one we
presented the results and finally the discussion and the conclusion of it.
1. Methodology
We carried out an action research study which can be conceptualized as a problem solving activity and a
research activity (Marshall & McKay, 2006), although this paper is related to a small phase of the large research.
After several phases of the study, we implemented a clinical supervision model in nursing for six months in three
wards of a Hospital Centre in Portugal.
The population comprises all the individuals with common characteristics for the research. Therefore, our
participants, in this phase of the study, were all the supervised nurses (n=62) who have been under the
implemented model. The instrument used to collect data was a questionnaire divided into several parts such as
the Portuguese versions of the MCSS© and the BPS©. We had privileged personal contact with all supervised
nurses from the selected care units, allowing us the opportunity to explain the study, methodology, ground rules
to fill in the questionnaire and the periods for doing it. They answered the questionnaire twice (the second time
was after the implementation of the clinical supervision model and the supervised nurses were not allowed to
look at the first questionnaire when they were filling the second one).
The absence of instruments to evaluate clinical supervision in nursing made it difficult the development of it
in the nurses’ field (Cruz & Carvalho, 2012). The MCSS © was developed by Julie Winstanley (2000) in the
United Kingdom and tested in Australia (Hyrkäs, Appelqvist-Schmidlechner & Paunonen-Ilmonen, 2003; Cruz,
2011) and it “(…) evaluates the quality and effectiveness of the supervision provided and the supervisees’
opinion of the effect of clinical supervision in their professional development, improvement in skills, time for
reflection and the quality of the supervisory relationship” (Cruz, 2011).
This scale was used as an “(…) outcome measure in more than 80 clinical supervision evaluation studies, in
12 countries worldwide (…) (White & Winstanley, 2010, p. 153), and has been translated from English into
Swedish and Norwegian (Severinsson, 2012), Portuguese (Cruz, 2011; Cruz & Carvalho, 2012), Finnish
(Hyrkäs, Appelqvist-Schmidlechner & Paunonen-Ilmonen, 2003) and other languages.
Accordingly, the current version of the MCSS© is named the MCSS-26© (Winstanley & White, 2012, p. 950). In
the supervised nurses’ questionnaire we also used the Portuguese version of the BPS © (McIntyre; McIntyre
& Silvério, 1999). To fill the BPS©, it is requested to the participants to point ‘true’ or ‘false’ in each of the 99
statements of the instrument. Then the answers are compared with a matrix which allows the researcher to give a
value of 1 or 0 to each statement accordingly to what was stipulated by the author.
A paired sample with 38 filled out questionnaires was obtained from the supervised nurses. Statistical
Package for Social Sciences© (SPSS©) version 18.0 was used for data analysis.
We requested permission to use the Portuguese versions of the MCSS© and BPS© to the authors. For the
research, we obtained permission from the Centro Hospitalar do Médio Ave E.P.E. (Médio Ave Hospital
Centre). The questionnaire had an introductory part where we explained the study and the ethical issues we were
going to respect like the anonymity and confidentiality of the collected information. We also outlined the
voluntary nature of the nurses’ participation.
2. Results
After the implementation of a clinical supervision model in nursing in the selected wards, we requested to the
supervised nurses to answer a questionnaire comprised by several parts.
A total of 61 questionnaires were obtained with a MCSS© Cronbach’s alpha value for the total score of 0,938
and BPS© Cronbach’s alpha value for the total score of 0,60. The response rate was 98%. The relevant socio
demographic data are shown in table 1.
Sandra Cruz et al. / Procedia - Social and Behavioral Sciences 112 (2014) 97 – 101 99
n=61 %
Sex
Female 55 90
Male 6 10
Professional Category
Nurse 48 79
Specialized Nurse 13 31
In our sample, 90% of the respondents were female and 79% had the professional category of nurse.
Appropriated statistical tests were used to assess the significant relations between the variables (table 2). We
highlighted that the paired questionnaires were 38.
Table 2. Correlation between the Portuguese Versions of the MCSS© and the BPS©
MCSS© Subscales
©
BPS
Difference
between the 2 Trust/ Supervisor Improved Importance/ Finding Personal
advice / Reflection Total
times of data rapport support care / skills value of CS time issues
collection
Philosophical SCC -0,012 0,087 0,052 0,021 -0,098 -0,019 -0,024 0,015
spirit p 0,946 0,624 0,768 0,904 0,582 0,916 0,894 0,934
SCC -0,163 -0,176 -0,028 -0,253 0,031 -0,007 -0,385* -0,196
Coping
p 0,350 0,311 0,871 0,143 0,862 0,970 0,023 0,260
SCC -0,229 -0,173 -0,116 -0,321 -0,006 -0,060 -0,371* -0,224
Denial
p 0,185 0,321 0,507 0,060 0,972 0,731 0,028 0,196
Distress and SCC 0,075 0,102 0,117 0,094 0,127 0,241 -0,029 0,174
Health p 0,668 0,562 0,504 0,590 0,468 0,164 0,870 0,318
SCC 0,176 0,155 0,071 0,081 0,089 0,032 0,229 0,167
Excessive Pressure
p 0,313 0,374 0,687 0,642 0,609 0,854 0,186 0,337
Anger/ SCC 0,189 0,207 0,144 0,355* 0,052 0,178 0,276 0,209
Frustration p 0,277 0,233 0,408 0,036 0,768 0,306 0,109 0,229
SCC 0,089 0,141 0,005 0,069 -0,028 0,126 -0,065 0,088
Anxiety
p 0,611 0,419 0,979 0,696 0,875 0,472 0,710 0,616
SCC 0,113 0,109 0,212 0,228 0,216 0,041 0,214 0,179
Depression
p 0,518 0,533 0,222 0,187 0,214 0,814 0,216 0,302
SCC -0,263 -0,250 -0,246 -0,344* 0,114 -0,242 -0,189 -0,256
Social Support
p 0,126 0,148 0,155 0,043 0,514 0,162 0,277 0,137
SCC 0,211 0,189 0,070 0,114 0,047 -0,098 0,128 0,185
Hostility
p 0,224 0,278 0,690 0,516 0,789 0,574 0,465 0,288
Physiological SCC 0,116 0,084 -0,043 -0,005 0,063 0,066 -0,039 0,065
Answer p 0,509 0,631 0,806 0,977 0,717 0,706 0,825 0,712
Dysphoric SCC 0,322 0,285 0,339* 0,412* 0,061 0,152 0,283 0,345*
Emotionality p 0,059 0,098 0,046 0,014 0,730 0,383 0,100 0,042
SCC 0,040 0,164 -0,011 0,173 0,179 -0,091 0,119 0,101
Ineffectiveness
p 0,821 0,345 0,950 0,320 0,303 0,604 0,496 0,563
SCC 0,100 0,182 0,261 0,125 0,125 0,152 0,281 0,271
Loss of Control
p 0,567 0,295 0,130 0,474 0,476 0,385 0,102 0,116
100 Sandra Cruz et al. / Procedia - Social and Behavioral Sciences 112 (2014) 97 – 101
From the analysis of table 2, we verified that there are several significant correlations such as moderate
correlation between the ‘dysphoric emotionality’ scale of the BPS© and the subscale of ‘importance/value of CS’
of the MCSS© (0,412) and we verified a weak correlation between:
the ‘coping’ scale of the BPS© and the subscale of ‘reflection’ of the MCSS© (-0,385);
the ‘denial’ scale of the BPS© and the subscale of ‘reflection’ of the MCSS© (-0,371);
the ‘anger/frustration’ scale of the BPS© and the subscale of ‘importance/value of CS’ of the MCSS© (0,355);
the ‘social support’ scale of the BPS© and the subscale of ‘importance/value of CS’ of the MCSS© (-0,344);
the ‘dysphoric emotionality’ scale of the BPS© and the subscale of ‘improved care/skills of CS’ of the
MCSS© (0,339).
3. Discussion and conclusion
Nowadays, “(…) economic constraints, downsizing, restructuring, and the burden of emerging and remerging
diseases on healthcare systems have created stressful working environments for many providers” (Ulrich;
O’Donnel; Taylor; Farrar; Danis & Grady, 2007, p. 1709). Montes-Berges and Augusto (2007) state that “(…) as
stress affects a large number of nursing professionals and gives rise to different negative consequences, it is
necessary to pay attention to the resources or devices that nurses could use to diminish these effects” (p.163-
164). It is undeniable that nurses need support in their professional practice because their practice is much more
complex and unpredictable than what is said in the nursing theory. Through clinical supervision, nurses can
perform with expertise, improve and develop the quality of the care they provide to their clients, reduce stress
and optimize their coping resources.
The implementation of the clinical supervision model in nursing was for a short period of time (six months)
but even though, our study pointed out that when the supervised nurses felt more ‘anger/frustration’or
‘dysphoric emotionality’ (mood changes) greater was the ‘importance/value of CS’.
Teasdale and Brocklehurst and Thom (2001) refers in their study that the “Nursing in Context Questionnaire
detected some statistically significant differences with supervised nurses reporting a more listening and
supportive management, coping better at work and feeling that they had better access to support than
unsupervised nurses” (p. 216). Nielsen and Tulinius (2009) state that stress and burnout is major problem among
general practitioners. Therefore is necessary to be aware of the positive effects of CS in these variables and we
need to invest in all strategies that can reduce stress and improve coping. Our study pointed out that CS can
optimize the nurses’ coping resources, becoming, by this way, a priority strategy to a better health
simultaneously for the patients and for the supervised nurses.
Acknowledgements
We gratefully acknowledge Julie Winstanley (PhD, MSc, BSc, CStat, CSci - Director, Osman Consulting Pty
Ltd, Australia and Principal Research Fellow, Patricia Ritchie Centre for Cancer Care and Research, University
of Sydney, Australia) and to Edward White (PhD, MSc(SocPol), MSc(SocRes), RMN, DipCPN, PGCEA, RNT,
FACN, FACMHN - Director, Osman Consulting Pty Ltd, Conjoint Professor, School of Psychiatry, University
of New South Wales, Sydney, Australia) for their huge contribution.
Sandra Cruz et al. / Procedia - Social and Behavioral Sciences 112 (2014) 97 – 101 101
We gratefully acknowledge Teresa Mendonça McIntyre (PhD), author of the BPS © for her permission to use
it.
We also gratefully acknowledge the Centro Hospitalar do Médio Ave E.P.E. (Médio Ave Hospital Centre)
to allow the research and particularly for their precious collaboration with us, without their commitment and
support this research wouldn’t have been possible.
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Conference on Information Systems, 1-11
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Montes-Berges, B. & Augusto, J. (2007). Exploring the relationship between perceived emotional intelligence, coping, social support
snd mental health nursing students. Journal of Psychiatric and Mental Health Nursing, 14, 163-171
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of nurses and social workers in the United States. Social Sciences & Medicine, 65, 1708-1719
White, E. & Winstanley, J. (2010). A randomized controlled trial of clinical supervision: selected findings from a novel Australian
attempt to establish the evidence base for casual relationship with quality of care and patient outcomes, as an informed contribution to
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KESIMPULAN
Berdasarkan penelitian mengenai pengaruh supervisi klinis terhadap penatalaksanaan
universal precaution oleh perawat (literature review) pelaksanaan supervisi klinis dimaksud
untuk membantu mengevaluasi tindakan keperawatan sehingga sesuai dengan standar. Hasil
ulasan literatur menunjukan bahwa supervisi klinis berpengaruh terhadap penerapan
universal precaution oleh perawat. sehingga keesimpulan yang didapatkan adalah bahwa
supervisi klinis amat berperan dalam tercapainya penerapan praktik keperawatan agar sesuai
dengan standar yang sudah ditetapkan, dalam hal ini adalah universal precaution guna
tercapainya budaya safety sehingga mencegah infeksi dan kecelakaan kerja bagi perawat.
Penerapan supervisi klinis juga di jelaskan dalam beberapa jurnal. Pertama, pada
jurnal Pengaruh Supervisi Metode Klinis Terhadap Kelengkapan Dokumentasi Asuhan
Keperawatan di RSUD H Soewondo Kendal yang menjelaskan bahwa supervisi metode klinik
dapat meningkatkan kelengkapan dokumentasi asuhan keperawatan. Hasil penelitian ini
menunjukkan terdapat pengaruh supervisi metode klinis terhadap kelengkapan dokumentasi.
Terlihat dari sebelum dilakukan supervisi metode klinis terdapat 26 dokumentasi askep
dengan kategori tidak lengkap dan setelah dilakukan supervisi metode klinis terdapat 25
dokumentasi askep dalam kategori lengkap.
Kedua, pada jurnal internasional Supervision in Nursing: Latvian sample study. Jurnal
ini menjelaskan supervise dapat mengurangi indikator kelelahan dalam kelompok eksperimen
dibandingkan dengan kelompok kontrol. Supervisi juga bermanfaat bagi perawat untuk
memahami diri mereka sendiri, emosi dan aspek perilaku mereka dari berbagai masalah
pekerjaan.
Ketiga, pada jurnal internasional mengenai A clinical supervision model in bachelor
nursing education Purpose, content and evaluation. Jurnal ini menjelaskan bahwa Sebagian
besar peserta menganggap bahwa kriteria kualitas dalam model terpenuhi untuk sebagian
besar, tujuan individu siswa tercapai, dan model pengawasan berkontribusi terhadap
pemenuhan tujuan, dan penilaian siswa. Meskipun ada beberapa kekurangan, model
pengawasan dianggap oleh sebagian besar peserta sebagai alat yang berharga untuk digunakan
dalam pendidikan keperawatan akademis.
Keempat, pada jurnal internasional mengenai Clinical supervision: priority strategy to
a better health. Jurnal ini menjelaskan bahwa supervisi klinis (CS) dapat mengoptimalkan
sumber daya perawat mengatasi dan membantu mereka untuk menjawab stres.
Berdasarkan kelima jurnal tersebut dapat disimpulkan bahwa supervise klinis
merupakan metode yang baik dan benar serta sangat efektif dan efisien yang diterapkan
dilapangan.