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Class Session 20 of 29
Thursday, April 04
Class Notes-Part 3
What are the services rendered by the distributor to manufacturers and hospitals?
.The distributor's primary role is to break bulk, own, hold, and manage inventory.
• Manufacturers want to ship products in large quantities to a few major customers .
• Hospitals to not want to own, maintain, or manage huge amounts of materials.
• They would also like to purchase from different manufacturers.
• The customer pays distributors to provide an inventory holding and delivery service, while
manufacturers discount products to reward distributors for purchasing in bulk.
• Traditional Roles:
-Hold and Manage Inventory
-Break Bulk from Manufacturers
-Transmit Sale Info to Manufacturers
-Provide Credit to Hospitals
-Monitor Pricing and Contracts
.In general, the value-added by O&M has evolved from holding inventory & breaking bulk to
providing all-inclusive material management services to their customers & suppliers.
• Using expertise in material handling, O&M can help cut costs in the entire supply chain .
• O&M distributes consumable goods such as disposable gloves, dressing, endoscopic products,
intravenous products, needles, sterile procedural trays, surgical products wound closure products,
f
etc .
What effect has cost-pius pricing had on distributors. customers. and suppliers
O'Hara Page 2 of 6
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eTo develop the matrix, O&M performed an ABC analysis (similar to Wilkerson) to understand the
capacity-related costs associated with the activities it performs for its customers and the drivers of the
capacity-related expenditures it makes on these activities (the pricing matrix is different depending on
the customer).
eUnder O&M's activity-based pricing, customers would pay cost + a 0% markup + an activity fee that
is increasing in the n,Ymber of purchase Qrders a customer initiates each month and the number of
lines ordered by the customer. t<..... I /'
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eBased on its ABC analYSis, purchase orders and lines orde~~ (later realized that number of
different SKU's a better driver) are two of the major drivers of its capacity-related expenditures:
eThe pricing matrix does not include the drivers of all its capacity-related expenditures in the matrix
(e.g., shipping& handling, deliveries, etc.). O&M didn't want its pricing proposal to become too
complex. So, they chose the two most important drivers & came up with a ratio to allocate these costs
based on PO per month and lines ordered.
Under the activity-based pricing model. O&M basically priced its activities at or near the cost
of providing service. That said, how would O&M achieve profitability under this pricing
scheme?
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O'Hara Page 4 of 6
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O'Hara Page 6 of 6