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Assessment
Contribute to Organisation Development
BSBMGT615
Student Name
Class Trainer
Name
Result NYC C
Assessment Guidelines..........................................................................................................................3
Assessment
You are advised to commence work on your assessment from week 1 and must be submitted by the due date.
1. All assessment tasks must be completed and uploaded online in RTO Manager (gbc.rtomanager.com.au)
for being marked by your assessor.
2. Please read all instructions before starting each assessment.
3. Where you are required to submit documentation for an assessment, it must be attached to your
assessment booklet.
4. Your trainer will not be able to assist you in answering questions. However, your trainer will address any
issues concerning questions requiring further explanation.
5. You may refer to your student learner guide/student resources or any other relevant resource when
completing your assessment. Do not quote directly from the notes. You should answer questions in your own
words, except where it asks you to quote.
6. You have access to computers which are equipped with Microsoft suite of products and printing facility is
available at nominal cost
Task 1:
Week 1
Written Questions
Task 1:
Week 2
Case Study
Task 2:
Week 3
Written Questions, Case Study
Task 3:
Week 4
Written Questions
Task 3:
Week 5
Case Study, written report
Task 4:
Week 6
Written Questions
Demonstrate the ability, knowledge, and skills to develop a detailed organisational development plan
The plan will need to clearly address what is to be developed, why, and how.
Assessment description
In this task you are to think about a component (part) of a business that you think is:
In need of improvement
In need of modification or
In need of expansion.
The business could be the college, or where you work, or any business of your choice.
Procedure
You are required to:
evidence that you understand the requirements for developing organisational development plan
evidence that you understand the potential benefits of organisational development plan
A short, smart statement of the objective behind the association, equipped for fitting at
the base of the association's letterhead.
The company vision is the linchpin in the strategy architecture. It sets the direction and
provides meaning for everything that follows. Having a strong company vision gives
you a framework around which to think about your products.
Team leaders
Work groups
A scheme of shared convictions and frames of mind that grow in an association and
guides its associates. Organizational culture is concerned about how workers see the
qualities of an association's way of life, not with regardless of whether they like them.
Who are the people you would consult with or seek advice from to create
a better culture of an organisation?
Employees
Managers
Internal facilitators
External facilitators
Change manager
Change agent
Advantages
o Have restricted understanding of the group and team members can
come to session with no assumptions
o Data about past endeavours or activities to restrict the reasoning of
the facilitator in planning or helping a team structure a resolution for
their allocated undertaking
o Outside facilitators normally make an air of impartial or unprejudiced
assistance
o They are happy to make difficult inquiries and defy suspicions
o They can push the gathering ahead when managing troublesome
issues
Disadvantages
In choosing the best technique for a given situation, one needs to consider two major
questions: is use of the technique value in the situation: that is, are all assumptions
met? And is the technique more statistically powerful than other ones?
Qualitative analysis
Activity 1d Mention one situation where your organization had to change or involve in
organisational development, explaining the strategies involved in it.
Due to diversity, there were internal conflicts within workers, which led to less
cooperation between employees.
You need adequate information in order to make an informed decision. One of the
methods is identifying the gaps in your knowledge, other factors and constraints,
selecting the information, analysing the information and identifying alternatives and
making and justifying the decision.
Social factors
Cultural factors
Economic factors
Internal factors
Personal factors
Mentoring or coaching
Job rotation
Job enrichment
Organization Name:
Brian’s Hotel involves serving of food and drinks to clients. It is a hotel that focuses on producing
various food products and drinks and also offers accommodation for external clients.
Employee performance
Employees are lagging in performance and there have been several complaints from clients that
they are not pleased by our services. This has led to low sales and competition from other industries
Who are the key roles in the Organization who would be responsible to implement the plan?
Performance manager
What change management techniques do you propose to achieve to overcome the problem
discussed above?
Performance improvement methods such as: empowerment, training, self-managed work teams.
Consensus making, employee equality.
What will be the key mode of communication with the key personnel involved?
Active mode
Assessment description
In this task you are required to implement the organisation development program/plan that you had created in
Task 1
Procedure
In order to successfully implement the previously created development plan you need to think about and
answer the following questions.
Specifications
You must provide:
Evidence that you understand the requirements for developing organisational development plan
Evidence that you understand the potential benefits of organisational development plan
Team debriefing
This can involve supervisors working actively within their team to engage members in
communication, learning, problem solving, team-level decision making, planning,
innovation and overall improvement.
Your answer
Your answer
A True B
B False
When working on a collaborative effort and you know you are right, always
argue forcefully for your opinions.
Your answer
A True B
To build group consensus, which of the following is not one of the things that
helps the process?
Your answer
Consensus of the group must always require 100% agreement for the group’s
work to be truly successful.
Your answer
A True A
B False
Rises the group participants’ capacity to listen prudently to others’ notions and to
construct on those concepts, which intensifies the team’s inventiveness
1. Establish good relationship by greeting your team members and making them comfortable
2. Discuss about the problem for which you have created the Development Plan
3. Discuss the key role who would be involved (considering your team members present in your role-play
would be the key members) who will participate in the implementation of the plan
4. Explain/Train them what role should they play – their responsibilities and outcomes to achieve
5. Discuss the strategies of how you have planned to achieve them
6. Encourage team members to brainstorm and generate ideas which will help you achieve the plan better.
7. Ensure you ask enough questions in the training and listen to your team members to demonstrate this
role-play
Assessment description
In this assessment task you are required to maintain the organisational development plan that you created in
Task 1 and trained in Task 2.
Procedure
You are required to:
Specifications
You must provide:
Evidence that you understand the requirements for developing organisational development plan
Evidence that you understand the potential benefits of organisational development plan
Questionnaires, interviews
Give a brief description of the two types of questions you can use?
Is there any change you wish we could make to improve the situation at work?
We review all the information given, analyse the key and most complaints, brainstorm
with the staff members to come up with the solution and implement the change.
We would involve all the workers to come up with their complaints and ideas to
implement change.
It includes, but no limited to, who needs what information, when will they need it
and how will it be given to them.
Interpersonal
Non-verbal
Written
Oral
Activity 3c
What is “Re-engineering”?
An active process in which the organization’s managers prepare for the future by
identifying people who can take over leadership positions. It involves the activities
of providing training to current younger employees in order to prepare them to take
on increased responsibility and leadership, so that when people leave their existing
positions, there will be a new crop of people prepared to be promoted in critical
positions.
A major benefit of virtual organizations is that they can be set up rapidly. They
require low capital venture and they can likewise be effectively disbanded when
the chance has by-passed. The virtual network is absolutely the most adaptably
incorporated system.
Activity 3e
Opportunity costs
Investing some of the profits make to buy shares from
other companies
Acquisition integration
Assessment description
In this assessment you are required to:
Procedure
Complete the following individually and attach your completed work to your assessment. Answer each
question in as much detail as possible, considering your organisational requirements for each one.
Conduct an interview with a member of your organisation (or another person as suggested by your trainer and
write answers to the following questions:
Give an example of a time you have used your communication and interpersonal skills to
persuade others?
What activities and interventions might you use to find new, improved or different ways of
working or engineering the organisation?
Specifications
You must provide:
1. written responses to all questions above based on the outcome of the interview
a. Learning
b. Reading
c. Writing
d. Oral Communication
e. Numeracy
f. Interacting with others
g. Getting the work done
h. How to maximise participation in and support for organisation development
i. Theories of organisational behaviour and dynamics relevant to planning and implementing
organisational development
j. The impact of legislation on organisational development and change
k. Aspects of organisation culture that can affect organisation development and explain how to
address them in planning and implementation
1.1 Analyse strategic plans to determine organisation development needs and objectives
Consult with relevant groups and individuals to profile the organisation's culture and readiness for
1.2
organisational development
Determine who will take key roles in the organisational development process and confirm their
1.3
commitment
1.4 Collect and analyse data on areas of the business experiencing problems or that need realignment
1.5 Determine and agree on objectives and strategies for organisational development
Consider change management techniques required to achieve the workplace culture outcomes
1.6
and build them into the organisation development plan
Develop communication/education plans to achieve communication objectives in relation to the
1.7
desired work environment and desired approach to problem-solving and developmental activities
2. Implement organisation development activities
Identify and implement consultative processes to maximise participation in the organisation
2.1
development process
Undertake team development and training activities to develop collaborative approaches to
2.2
problem-solving and development
2.3 Facilitate groups to articulate problems and to propose means for resolving the problems
2.4 Manage conflict between individuals and/or groups to achieve consensus or agreement
Undertake surveys to identify any loss of support for organisational development programs and
3.1
activities
3.2 Maintain regular team meetings and individual feedback in accordance with communication plan
Set out activities and interventions in the organisation development plan and maintain, evaluate
3.3
and modify them as required
Ensure senior management reinforces organisation development program by ongoing messages
3.4
of support and appropriate resource allocation
Evaluate organisation development plans in terms of costs and benefits, including opportunity
3.5
costs
Contribute to organisation
UNIT CODE BSBMGT615 UNIT NAME
development
Skills and
ELEMENTS & PERFORMANCE CRITERIA Activities Knowledge
Activity
1. Develop organisation development plan
Analyse strategic plans to determine organisation development needs and 1a 4
objectives
Consult with relevant groups and individuals to profile the organisation's culture 1b 1, 2, 6
and readiness for organisational development
Determine who will take key roles in the organisational development process and 1c 1, 2, 4, 6
confirm their commitment
Collect and analyse data on areas of the business experiencing problems or that 1c 4
need realignment
1d 1, 3, 4, 6
Determine and agree on objectives and strategies for organisational development
2c 1, 2, 3, 6
o Undertake interventions in accordance with the organisation development plan
2c 1, 2, 3, 6
Brainstorm alternative proposals and negotiate and agree on outcomes
http://training.gov.au/Training/Details/BSBMGT615