Rhonda Williams

398 SE Mizner Blvd. #1909 Mobile: 561-494-4192

Boca Raton, FL 33432 RhondaSFL@Gmail.com
Summary
 Personable, driven, and trustworthy professional with over 18 years of experience in sales, counseling and leadership.
Seeking the opportunity to advise clients in obtaining optimal health. Interested in developing and implementing corporate
and community health programs to improve the health behaviors of employees or community members.

Core Competencies
Counseling and Advising Online Presentations Training and Development

Customer Retention Problem Solving Negotiations & Closing

Team Development Effective Communicator Customer Service

Competencies from Health & Wellness Program

Health Assessments Weight Management Health Education

Nutritional Therapy Stress Management Health Materials

Alternative Medicine Program Development Corporate Wellness

Professional History

Military Graduate Admissions Advisor, Kaplan, Inc., Fort Lauderdale, FL, January 2012 – Present
 Recognized for performing in the top tier of advisors for Kaplan, Inc.
 Led monthly training and development sessions to improve advisor and student interaction.
 Assists with research and evaluation and implementation of best practices in counseling Military students in their
educational goals.
 Selected to lead team huddles in bi-weekly sales training meetings.
 Recognized in Kaplan’s student-feedback surveys for high level of customer service.
 Acknowledged by ADOA for being professional in student interactions and providing a high level of
customer service in the management performance evaluations.
 Selected to work closely with deans, department heads, faculty and other academic personnel in creating new
processes to improve the student’s experience
 Created and distributed study tips and best practices to students before start day.
 Selected by ADOA to mentor Kaplan new hires to ensure on-the-job success.
 Leader of the Celebration Committee to lead department events.
 Recognized by Executive Director of Admissions OA and awarded the award of excellence for: Integrity,
Knowledge, Support, Opportunity and Results.
Account Manager, City Twist, Boca Raton, FL, June 2010 to December 2011
Specializes in email marketing for various business verticals nationwide.
Met and exceed minimum monthly sales quota by 26%.
Recognized by company for improving the retention rate of the lost customer database by 15%.
Managed and retained City Twist’s key customer accounts to average closed sales of $26,000-$32,000 per month.
Advised small to large businesses on creating successful email marketing campaigns to their relevant market area.
Trained and developed new hires within first month of employment.
Demonstrate web presentations for businesses to present email products and services.
Designed and executed customer win-back strategies for lost customers.
Conducted final review and analysis of customer’s email campaigns to ensure customer satisfaction and retention.

Sales Manager/Broker Associate with Acute Realty, Orlando, FL January 2007 – June 2010
(Licensed Real Estate Agent since 2001)

 Generated revenue of $500,000 within 6 months by designing and managing a new company website,
internet classified sites, social networking and live networking.
 Increased sales/real estate closings by 30% by establishing relationships with local business owners,
lenders, and mortgage brokers.
 Managed 10 sales associates and 3 administrative assistants, which included recruiting, training and payroll
management.
 Created work flow procedures and office policies to improve office productivity and efficiency.
 Trained and developed sales associates on prospecting, real estate marketing, and negotiation practices
estate.
 Negotiated real estate transactions for Homebuyers with credit issues. I negotiate the best terms and
conditions for these Clients with Owner Finance Properties.
 Promoted office listings through advertisements and participation in multiple listing services.
 Adhered and tracked the cost guidelines established for my Clients in purchasing or selling real estate.
 Conferred with Escrow Companies, Lenders, Home Inspectors, and Pest Control Operators to ensure that
terms and conditions of purchase agreements are met before closing dates.

Education
Bachelors of Science in Health & Wellness (Candidate) (2019) Purdue University Global, Indianapolis, IN
Master of Business Administration, Magna cum Laude (2015) Kaplan University, Davenport, IA
Bachelors of Science in Finance (1999) Oakland University, Rochester, MI

Relevant Coursework:

Health Behavior, Nutrition across the Human Life Cycle, Nutritional Counseling, Stress Management & Prevention,
Exercise and Fitness across the Life Span, Complementary and Integrative Medicine, and Health & Wellness
Programming
Technical Competencies

Proficient with Microsoft Office, Sales Force, Clearslide, Website Development, and Social Networking