section A: the customer will ask abt a product

first best answer: he will go to warehouse

second............: he will offer alternate product
third................. he will show the products in shelf

2. one gal comes and ask abt the iron box

first........u shuld ask more questions on the product.
second.....u will show ...wot are on the promotions
third....u will show on selective iron box

3. one customer finds out outdated product in the shelf

first............u will apolosize her and say that u will replace the product
second......u will apolosize her and say it could happend sometimes
third...........u will not bother her and leave it upto her..

4.one customer will come and ask abt the product

first answer..........u will take her to product
second ..............u will take her to teamleader
third...................u will tell her to go customer desk service

5.one woman will push the trolly...so products will fall frm the trolly
first answer........u will go her and immediately help
second answer...u will ask her..........can i help u and u will help her
third anser...........u will complete ur work and comeback to t he custmer to help
her

SECTION B: ERROR SECTION

1.
A. NO SECURITY TAGS
B. SHELVE IS EMPTY

2.
A. PRODUCTS ARE WRONGLY PLACED
B.THERE ARE NO PRICE LABELS

3.
A. THEFTING WINE BOTTLE
B. UNDER 21

SECTION C:MATHEMETICAL

SECTION D:
1.a
2.b
3.a
4.d
5..d
6.a
7.b
8.c
9.d
10.a
11.a
12.d
13...b
14.d
15.d
16.d
17.a
18.b
19.a
20.a
21a
22..a
23.c
24.d
25.a
26.d
27.c
Section-I
231
213
132
321
123
Section-II
1)
error 1:the bottem shelf is not filled
error 2:the item are not filled according to there size
2)
error 1:the sticker is displayed in the wrong shell/section
error 2:prices are not displayed
3)
error 1:the bottle is without any security tag
error 2:the girl under age is buying alcohol
4)
error 1:orange is wrongly placed
error 2:the blackberries are scattered on the shelf

section-4

1)2
2)1
3)1
4)2
5)1
6)1
7)2
8)4
9)4
10)1
11)1
12)4
13)3
14)3
15)1
16)3
17)1
18)2
19)1
20)1
21)1
22)1
23)4
24)3
25)1
26)1
27)4
28)3
From humble beginnings to the supermarket we are today, join us in our journey of memorable dates
from our first store in 1869 to our 140th birthday this year...

Together we are making the difference

At Sainsbury's we've been reducing the impact of plastic bags on the environment since the 1980s.
We're working on making it easier for our customers to reduce, reuse and recycle carrier bags.
Firstly, we’re helping you to reduce the number of bags you use. We have been selling our Bags for
Life for around 15 years. They are made from 100% recycled plastic and all the profit from selling
them goes to a community project fund.
Secondly, we have helped accelerate the pace of change by giving away 15 million Bags for Life on
our Make the Difference days in 2007. As a result of customers reusing Bags for Life we estimate we
issued 100 million fewer bags in 2007 than in 2006.
Thirdly, all the free bags in Sainsbury’s have been made from 33% recycled plastic and 10% chalk
since 2006. This means that around 6,500 tonnes of plastic is saved every year.
In addition we encourage customers to recycle their bags instore and last year around 85 million bags
were recycled in this way.
Of course we want to go further. We’re committed to reducing the environmental impact of our bags
and with your help believe we can go much further in 2008.
So a big thank you to everyone who is already doing their bit.

J Sainsbury plc was founded in 1869 and today operates a total of 872 stores comprising 537
supermarkets and 335 convenience stores.

It jointly owns Sainsbury’s Bank with Lloyds Banking Group and has two property joint ventures with
Land Securities Group PLC and The British Land Company PLC.
The Sainsbury’s brand is built upon a heritage of providing customers with healthy, safe, fresh and tasty
food. Quality and fair prices go hand-in-hand with a responsible approach to business. Sainsbury’s
stores have a particular emphasis on fresh food and we strive to innovate continuously and improve
products in line with our customer needs.
We now serve over 19 million customers a week and have a market share of over 16 per cent. Our large
stores offer around 30,000 products and we offer complementary non-food products and services in
many of our stores. An internet-based home delivery shopping service is also available to nearly 90 per
cent of UK households. We employ 150,000 colleagues.

At Sainsbury's we will deliver an ever-improving quality shopping experience for our customers with
great products at fair prices. We aim to exceed customer expectations for healthy, safe, fresh and tasty
food, making their lives easier everyday.

Our values
The values of the Sainsbury’s brand – passion for healthy, safe, fresh and tasty food, our focus on
delivering great products at fair prices, a history of innovation and leadership and a strong regard for
the social, ethical and environmental effects of our operation – have continued to stand the test of time.
Five principles are at the core of our business:
• The best for food and health
• Sourcing with integrity
• Respect for our environment
• Making a positive difference to our community
• A great place to work.
These principles provide differentiation from our major competitors and define and direct all our
activities.

J Sainsbury plc consists of Sainsbury's – a chain of 537 supermarkets and 335 convenience stores – and
Sainsbury's Bank.

We started to sell own brand products

best value of offering choice and good value to customers – 1882

In 1914 we started to recuit women to help with colleague shortages during the first world war.

Management

Chairman: David Tyler

Chief Executive: Justin King
Chief Financial Officer: John Rogers
Head office

J Sainsbury plc
33 Holborn
London
EC1N 2HT

• 2009
• 2008
• 2007
• 2006
• 2005
• 2004
• Archive

+July – Sainsbury's wins 11 awards at International Wine and Spirit Competition

2010
Sainsbury's has won 11 medals in the global spirits competition The International Wine and Spirit
Competition. Their medal haul included 2 Gold 'best in class' medals, a further gold, 5 silvers and 3
bronzes, more than any other supermarket. Justin James, Category Manager for Beers, Wines and
Spirits was thrilled with the results: "These medals recognise the hard work that goes into creating our
great own brand spirits. We source from the very best suppliers in the world who have a real passion
for their product, and working with the experts has really paid off."

+July – Sainsbury’s commended for overall commitment to higher animal welfare

by Compassion in World Farming
Sainsbury's is proud to announce that it has won Compassion in World Farming's Best Volume
Supermarket Award for 2010 and also one of the first ever Good Chicken Award wins for its overall
commitment to higher animal welfare.
Sainsbury's achievements for Best Volume Supermarket include: In 2009 Sainsbury's became the
first UK retailer to sell only cage-free eggs, a year earlier than our 2010 target and is also the only UK
supermarket to commit to selling only RSPCA Freedom Food (or above) fresh and frozen chicken from
2015. Sainsbury’s will source all of its duck from RSPCA Freedom Food farms by 2010, meaning that
all ducks will be given enough water to immerse their heads. Sainsbury’s is working to improve cattle
welfare and sustainability by linking its dairy and beef supply chains. This is providing viable routes
for male dairy calves and encouraging better calf welfare on farm. It has also resulted in reduced
transport, less beef cattle being sourced from markets and ensured a British beef supply.
Sainsbury's achievements for Good Chicken include: Sainsbury's is by far the greatest single
contributor to higher welfare chicken in the UK, by both level and volume. Sainsbury’s has made a
commitment to use birds with an average growth rate of no more than 45g per day (without being
achieved through feed restriction) and indoors birds are kept in enriched environments which include
natural light, straw bales, pecking objects and perches.
View the Press release 'Sainsbury's named UK's best volume Supermarket by Compassion in World
Farming'

+June - Environment award for Sainsbury's Northampton building

Sainsbury's distribution centre at Pineham, Northampton has won a Green Apple Award for the Built
Environment and Architectural Heritage. The building includes an on-site recycling unit and the
rainwater harvesting system saves 16 million litres of water a year. The distribution centre was
developed by Prologis and the planning authority was the West Northamptonshire Development
Corporation (WNDC). The 618,000 sq ft building is energy efficient and a carbon neutral building.

+June - Sainsbury's HR team crowned Best HR Team at HR Excellence Awards

2010
We're excited to announce that our HR team has won top honours at the HR Excellence Awards 2010.
What impressed the judges was the way HR is now seen as part of the business team, playing a crucial
part in the overall turnaround. Major HR initiatives include simplification of the staff scheduling
process - resulting in a benefit delivery of £8 million a year; the introduction of HR shared services in
Manchester, which has freed up HR teams to focus on the value-adding side of their role; online
recruitment - producing a saving of over £1.6 million in costs; and the new Oracle Colleague
Administration HR payroll system.

+June - Simon Ross is The Grocer's Store Manager of the Year

Sainsbury's is proud to announce that Simon Ross from our Stirling store has won The Grocer's Store
Manager of the Year 2010 award after one of the Awards' fiercest contests. Simon beat off stiff
competition from Asda, Morrisons, Tesco and Waitrose for the award. Simon showed how attention to
availability, staff training, engagement with the local community and an entrepreneurial spirit could
overcome competition from nearby supermarkets.

+June – Sainsbury's picks up 7 awards at Quality Drink Awards

Sainsbury's is proud to announce a win of seven awards at the Quality Drink Awards 2010 – more than
any other supermarket. Sainsbury's picked up top awards in the 'Champagne Vintage' category for its
Taste the Difference Vintage Champagne 2004 and also in the 'Champagne Non Vintage' category for
its Sainsbury's Blanc de Blancs Champagne. The Quality Drink Awards recognise makers of wines,
beers, ciders, spirits and liqueurs. Sainsbury's in particular was praised by Chairperson Mike Dennis for
its "quality and value options". The newly launched Sainsbury's House range also saw a win for the
House Côtes du Rhône in the 'Red Wines up to £4.99' category.

+May – Sainsbury's sees gold at the Grocer Awards

Sainsbury's is proud to announce a win of seven gold and three silver gongs at The Grocer Own-Label
Food & Drink Awards 2010. Each product was tested against competitors for taste, texture, appearance,
packaging, value for money and clarity of labelling. The judging panel included: development and
celebrity chefs, industry experts and consumer magazine editors with retail buying experience. Read
the release to learn more about Sainsbury's winning products.
+May – Gwyn Burr places 2nd in Marketing's Power 100
Congratulations to our customer director Gwyn Burr, who came in second in this year's Marketing's
Power 100Marketing Magazine's article on Marketing's Power 100, cementing her role as one of the
most powerful women in British retail. The accolade follows a range of successful brand initiatives
such as the strapline 'Try something new today' as well as the 'Feed your family for a fiver' and 'Switch
and save' activities, which have translated into stellar results for the retailer.

+May – Retailer of the Year

Sainsbury's has just been named Retailer of the YearRetailer of the Year press release at the Drinks
Business Awards, held at London's International Wine Fair. The supermarket was praised for its
innovative new wine aisle layout, due to hit stores in June. This award comes on the back of a
successful haul of medals at the International Wine Challenge, International Wine and Spirit
Competition and Decanter awards this week.

+February – Spirits Retailer of the Year Award

Sainsbury's Beers, Wines & Spirits team has won the 'Spirits Retailer of the Year' award, beating strong
competition from Tesco & Waitrose to win the title.
We were praised for our range of spirits, the high quality of our own brand spirits and the way we
handle new product launches.
This is the second major award for the team in the last three months – a great achievement.

September – ‘Greenest’ supermarket

In September Sainsbury’s was voted the UK’s greenest supermarket by a team of independent
environmental analysts. These experts, assembled by The Grocer magazine, scored the six leading
supermarkets on their performance in a number of key environmental areas. We came first or joint first
in six of the 10 categories, impressing the panel of experts with our commitment to sustainability, our
store development plans and the way we source our goods.
“Sainsbury’s was much more detailed in terms of its action plans than any of the others and that to me
demonstrates the fact it has a rigorous and methodical approach to environmental management and
environmental improvement,” said judge Mark Shaylar, MD of Eco3. “It shows they are taking it
incredibly seriously. It is not a whim [for any of the multiples], but Sainsbury’s have taken it seriously
for longer and that shows in their action planning.”
Another judge, consultant Maria Ana Botelho Neves, was impressed by Sainsbury’s policy on waste:
“It is a deserved winner because of the way it has approached the issue of waste, and waste from
packaging in particular.”
Sainsbury’s has received a ‘Good Egg’ award from Compassion in World Farming for the second year
running for its commitment to the health and welfare of animals.
We received the award for our pledge to phase out caged eggs as an ingredient in all of our own-brand
products by 2012, and for our commitment to go cage-free on all fresh eggs by 2010 – two years ahead
of plan – making us the first of the four major UK supermarkets to sell only cage-free eggs.
Judith Batchelar, Sainsbury’s Director of Brand, said, “We take animal welfare very seriously at
Sainsbury’s and we are delighted that our hard work on eggs sourcing has been recognised by
Compassion in World Farming for the second year running. This also represents just one of many ways
in which we are improving the health and welfare of the livestock used in the production of Sainsbury's
food, and is in line with our commitment to source with integrity.”
Philip Lymbery, Chief Executive of Compassion in World Farming, said, “These awards make it clear
that the food business is turning its back on battery cages. Sainsbury’s move on egg as an ingredient is
fantastic as it makes it easier for consumers to make clear ethical choices.”

What is Sainsbury goal

At Sainsbury's we will deliver an ever-improving quality shopping experience for our customers with
great products at fair prices. We aim to exceed customer expectations for healthy, safe, fresh and tasty
food, making their lives easier everyday.

872 as at 20 March 2010:

Sainsbury's Supermarkets: 537

Sainsbury's Convenience stores: 335

How many products they sell

,
A large Sainsbury's store stocks approximately 30,000 products and an increasing number of stores also
offer complementary non-food products and services.

How many employees

Around 150,000 people.

At Sainsbury's our aim is to offer our customers great products at fair prices. We believe that customers
value our product innovation and the fact that we never compromise on quality. We will strive to
remain competitive, supported by a strong promotional programme across all product ranges.

Buying British

For over 130 years Sainsbury's Supermarkets has been committed to supporting British farming. We
have a policy of buying British and labelling it as British wherever we can. We sell over £6 billion
worth of British food each year.

100% British fresh lamb when in season

100% British fresh free-range chicken
100% British eggs
100% British fresh milk
100% British pork sausages including 100% British back fat (we are the only UK supermarket to do
this)
100% British own-brand Cooked Traditional Premium and Standard hams. In August 1999 we
introduced a 100% wafer-thin British ham. This is another first for a British supermarket.

Sainsbury with agricultural suppliers

In the early 1990s, Sainsbury's Supermarkets pioneered partnership schemes with the establishment of
our Partnership in Livestock and Partnership in Produce schemes. These are a three-way partnership
involving Sainsbury's, our supplier (the meat or produce packer) and the farmer or grower. Thousands
of farmers and growers who are members benefit from being able to plan better long term, to share
information, to support joint research and development, and to reduce costs. Our millions of customers
enjoy the benefits of guaranteed supplies, consistent product quality and traceability. Through our
partnership schemes, we have helped farmers and growers find solutions to various problems. Our
specifications have proven sufficiently flexible to enable us to promote, for example:

Not only is it our policy to buy British when in season but through our partnership schemes we seek to
maximise the availability of British products. For example, by working with our vegetable suppliers on
improved storage techniques, we are now able to offer British potatoes, carrots, onions, parsnips, leeks
and white cabbage for longer each season.

Our international buying perspective gives us an overview of what farmers and growers are doing on a
global scale. By sharing this knowledge with our British partnership suppliers we can alert them to new
threats and help them turn these into opportunities. A few years ago, for example, we pointed out to
British tomato suppliers the challenges they face from Spanish commodity crop tomato producers. As a
result, our British suppliers are now producing more British premium quality tomatoes, such as plum,
cherry and vine tomatoes, for our customers to enjoy.

Strengths - Our key brand attributes are great quality, value, service and choice.

Competitors- Tesco, ASDA, Wm Morrison, Waitrose