NetNumen U31 R22 (V12.15.10) Routine Maintenance Guide - V1.0

NetNumen™ U31 R22
Unified Network Management System

Routine Maintenance Guide
Version: 12.15.10
ZTE CORPORATION
No. 55, Hi-tech Road South, ShenZhen, P.R.China
Postcode: 518057
Tel: +86-755-26771900
Fax: +86-755-26770801
URL: http://support.zte.com.cn
E-mail: support@zte.com.cn
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Revision History
Revision No. Revision Date Revision Reason
R1.0 2014-12-30 First edition
Serial Number: SJ-20141211100735-037
Publishing Date: 2014-12-30 (R1.0)
SJ-20141211100735-037|2014-12-30 (R1.0) ZTE Proprietary and Confidential

Contents
About This Manual ......................................................................................... I
Chapter 1 Maintenance Overview ............................................................. 1-1
1.1 Equipment Maintenance ..................................................................................... 1-1
1.2 Maintenance Items ............................................................................................. 1-1
1.3 Routine Maintenance Flow.................................................................................. 1-2
1.4 Routine Maintenance Precautions ....................................................................... 1-4
Chapter 2 Daily Maintenance..................................................................... 2-1

2.1 Checking NE Statuses and Link Statuses ............................................................ 2-1
2.2 Checking Existing Alarms ................................................................................... 2-2
2.3 Checking CPU Usage and Memory Usage........................................................... 2-3
2.4 Checking the Operating Status of the NMS .......................................................... 2-4
2.5 Checking the Disk Array Operating State ............................................................. 2-5
2.6 Checking the Time Zone and Time of the Operating System ................................. 2-5
Chapter 3 Weekly Maintenance................................................................. 3-1

3.1 Checking the Performance Data.......................................................................... 3-1
3.2 Checking Hard Disk Space ................................................................................. 3-4
3.3 Checking Database Space.................................................................................. 3-6
3.4 Checking Automatic Backup Status ................................................................... 3-12
3.5 Checking the Operating Status of the Anti-Virus Software ................................... 3-14
3.6 Performing Alarm Statistics and Analysis ........................................................... 3-14
3.7 Analyzing NE Performance Data ....................................................................... 3-16
3.8 Checking the Server (Solaris) Logs ................................................................... 3-17
3.9 Checking License Management Scale ............................................................... 3-18
Chapter 4 Monthly Maintenance ............................................................... 4-1

4.1 Checking the Equipment Room Environment ....................................................... 4-1
4.2 Checking Log Information ................................................................................... 4-2
4.3 Checking the Remote Maintenance Tool .............................................................. 4-3
Chapter 5 Annual Maintenance ................................................................. 5-1

5.1 Checking the Cabinet and Cables ....................................................................... 5-1
5.2 Removing Dust .................................................................................................. 5-1
Glossary .......................................................................................................... I

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II

About This Manual
Purpose
This manual describes routine maintenance of the U31 R22.
Intended Audience
This manual is intended for:
l Maintenance engineers
l Network monitoring engineers
What Is in This Manual

This manual contains the following chapters.
Chapter 1, Maintenance Overview Provides an overview about U31 R22 routine

maintenance.
Chapter 2, Daily Maintenance Describes the checking items for daily maintenance.
Chapter 3, Weekly Maintenance Describes the checking items for weekly maintenance.
Chapter 4, Monthly Maintenance Describes the checking items for monthly maintenance.
Chapter 5, Annual Maintenance Describes the checking items for annual maintenance.
Conventions
This manual uses the following conventions.
Italics Variables in commands. It may also refer to other related manuals and documents.
Bold Menus, menu options, function names, input fields, option button names, check boxes,
drop-down lists, dialog box names, window names, parameters, and commands.
Caution: indicates a potentially hazardous situation. Failure to comply can result in

moderate injury, equipment damage, or interruption of minor services.
Note: provides additional information about a topic.

II

Chapter 1
Maintenance Overview
Table of Contents
Equipment Maintenance.............................................................................................1-1
Maintenance Items .....................................................................................................1-1
Routine Maintenance Flow .........................................................................................1-2
Routine Maintenance Precautions ..............................................................................1-4
1.1 Equipment Maintenance

U31 R22 equipment maintenance is classified into the following types:
l Routine Maintenance
By maintenance period, routine maintenance is further divided into daily, weekly,

monthly and annual maintenance. Through routine maintenance, maintenance
personnel can learn about the system operation status, detect potential risks, prevent
accidents and troubleshoot faults quickly.
l Alarm and Notification
U31 R22 provides an alarm and notification system. Some low-level alarms and faults
can be corrected by the system automatically without manual intervention.
l Troubleshooting
Troubleshooting means to analyze and correct a fault after the fault is reported.
1.2 Maintenance Items

For maintenance items of daily maintenance, weekly maintenance, monthly maintenance,
and annual maintenance, refer to Table 1-1.
Table 1-1 Maintenance Items
Maintenance Period Maintenance Items
Daily maintenance Checking NE statuses and link statuses.
Checking existing alarms.
Checking CPU usage and memory usage of the Network

Management Server (NMS).
Checking the operating status of the NMS.
Checking the disk array operating status.
1-1

NetNumen™ U31 R22 Routine Maintenance Guide
Maintenance Period Maintenance Items
Checking the time zone and time of the operating system.
Weekly maintenance Checking the performance data.
Checking hard disk space.
Checking database space.
Checking the automatic backup status.
Checking the operating status of the anti-virus software.
Performing alarm statistics and analysis.
Checking the NE performance data
Checking the server (Solaris) logs.
Checking the License management scale.
Monthly maintenance Checking the equipment room environment.
Checking log information.
Checking the remote maintenance tool.
Annual maintenance Checking the cabinet and cables.
Removing dust.
1.3 Routine Maintenance Flow

Flow Chart
Figure 1-1 shows the routine maintenance flow.
1-2

Chapter 1 Maintenance Overview
Figure 1-1 Routine Maintenance Flow
Flow Description
1. Making routine maintenance schedules
Complying with the cycle of each maintenance item, maintenance personnel make
routine maintenance schedules of the next year at the end of this year.
2. Checking routine maintenance items
Maintenance personnel check each routine maintenance item described in this manual
at a proper time.
Note:
It is recommended to check items during non-peak hours, for example, 02:00 to 06:00.
3. Troubleshooting
If a fault occurs, maintenance personnel take different measures based on symptom

severity and urgency by the following troubleshooting steps:
1-3

a. If the fault affects services. For example, some services cannot be implemented,
handle the fault immediately because it is urgent and critical.
b. If the fault affects operation and maintenance rather than services. For example,
new service commissioning failures or configuration failures, handle the fault in
accordance with the general troubleshooting flow because it is critical but not
urgent.
c. If some alarms are raised, but services, operation, and maintenance are not
affected, pay attention to the fault, and handle the fault in accordance with the
general troubleshooting flow.
If a fault occurs, maintenance personnel handle the fault in accordance with the general
troubleshooting flow. If the fault persists, contact ZTE technical support. Some typical
troubleshooting methods are described below:
l Causes of a fault may be hard to be identified, or a fault occurs casually.
Maintenance personnel should pay attention to the fault, and troubleshoot the
fault in time.
l For a hardware fault hard to be resolved, contact ZTE technical support for spare
parts for convenience of part replacement.
l For a possible software or data fault, back up the corresponding software or data
before software upgrade and data modification for convenience of data check and
restoration.
1.4 Routine Maintenance Precautions

l Make complete equipment room maintenance rules to regulate maintenance
personnel operations. Keep detailed log books for ease of troubleshooting, including
system operation, versions, data changes, updates, and troubleshooting. Keep shift
record books and clear responsibilities.
l Maintenance personnel must be trained for the position, learn equipment and
related networks, and know basic device operations and emergency treatment
skills. Besides, maintenance personnel must comply with maintenance operations
described in this manual, for example, wearing antistatic wrist straps before operating
equipment hardware to ensure personal safety and device security.
l Record all major operations, such as board switchover, system reset, and software
loading, and confirm operation feasibility before performing operations. Only qualified
operators can perform major operations after backing up data and taking emergency
and security measures.
Back up data before modifying the data. Verify that the device operates properly
during a period of time, for example, one week, and then delete the backup data.
l Network management passwords must be set by levels, managed strictly, and
modified periodically. Besides, the passwords can only be known by maintenance
personnel.
l Do not play games or surf the Internet on terminals. Do not install, run or copy
system-irrelated software on terminals. Do not use terminals for other purposes.
1-4

Chapter 1 Maintenance Overview
l Prepare common tools and instruments, such as screw drivers (straight and
cross), signaling instrument, network cable pliers, multimeter, AC power supply for
maintenance purpose, telephone cable, and network cable. Calibrate instruments
periodically to ensure accuracy.
l Check spare parts periodically to ensure that they are sufficient and in good condition,
and prevent moisture and mildew. Store spare parts and faulty parts separately after
replacement. Supplement common spare parts when they are exhausted. Repair
faulty boards in time and ensure sufficient spare parts for major boards.
l Keep necessary software and materials handy.
l Keep normal temperature and humidity in the equipment room. Keep the equipment
room clean and prevent dust, moisture, rats and insects from entering the equipment
room. The equipment room environment must meet the requirements of the
Environment Acceptance Report.
l Ensure reliable and stable power supplies. Check system grounding and lightning
protection ground periodically, especially before thunderstorm seasons and after
storms.
l Repair broken lamps in time, and do not leave any dark places in the equipment room.
l Perform routine tests and inspections every day in accordance with suggestions
described in this manual, and make records.
l Troubleshoot faults in time after finding them. If a fault is complicated, record original
information, and contact ZTE technical support.
l Put contact information of ZTE technical support in a striking place for timely contact.
Update the latest contacts periodically.
1-5

1-6

Chapter 2
Daily Maintenance
Table of Contents
Checking NE Statuses and Link Statuses...................................................................2-1
Checking Existing Alarms...........................................................................................2-2
Checking CPU Usage and Memory Usage .................................................................2-3
Checking the Operating Status of the NMS ................................................................2-4
Checking the Disk Array Operating State ...................................................................2-5
Checking the Time Zone and Time of the Operating System ......................................2-5
2.1 Checking NE Statuses and Link Statuses

This procedure describes how to check NE statuses and link statuses of the U31 R22
NMS.
Steps
1. In the NMS main window, select Topology > View Topology. The Topology
Management window is displayed.
2. Query the status of an NE in the network topology or NE tree.
l If the NE icon is in green, this NE is operating properly without alarms.
l If alarms of multiple levels occur, the NE icon is displayed in the same color as
the alarm of the highest level.
Move the cursor to the icon to query the alarm levels and number of alarms.
l Icons shows NE statuses.
Detailed icon status meanings are displayed in the Legend area, see Figure 2-1.
By default, the Legend area is not displayed. To display the area, click on the
toolbar.
2-1

Figure 2-1 Legend Area
If an NE is disconnected, the possible causes are as follows:

l The link between the U31 R22 NMS and the NE is disconnected.
l The NE IP address is incorrectly set.
l The SNMP parameters are incorrectly set.
3. In the network topology, query statuses of links between NEs as follows:
l If a link between NEs is in green, the link is connected.
l If a link between NEs is in red, the link is disconnected.
– End of Steps –
2.2 Checking Existing Alarms

This procedure describes how to checks existing alarms, including critical alarms, link
disconnection alarms, and high CPU/memory/hard disk usage alarms.
Steps
1. In the NMS main window, select Fault > Alarm Monitoring. The Alarm Monitoring
tab is displayed, see Figure 2-2.
2-2

Chapter 2 Daily Maintenance
Figure 2-2 Alarm Monitoring Tab
2. Query the current alarms and historical alarms in a day. Focus on critical alarms, link
disconnection alarms, and high CPU/memory/hard disk usage alarms.
3. Select the NE in the NE column to view the corresponding rack diagram.
4. Double-click an alarm to query the detailed information.
5. Click the Handling Suggestions tab to query the troubleshooting suggestions.
6. On the Alarm Monitoring tab, click the drop-down list next to the icon and then
select the to export all rows of the alarm information, or click the icon to export
visible cows of the alarm information.
You can export files in the formats of text, Excel, PDF, HTML, and CSV.
7. In the displayed Save dialog box, enter the user name and select the file type, and
then click Save.
2.3 Checking CPU Usage and Memory Usage

This procedure describes how to verify that the CPU and memory usage meets related
requirements.
Steps
1. In the NMS main window, select Maintenance > System Monitoring. The System
Monitoring window is displayed, see Figure 2-3.
2-3

Figure 2-3 System Monitoring Window
2. Select the corresponding NMS under Server. Click View in the View Server
Performance area. The View Application Server Performance window is
displayed.
3. Query the CPU and memory usage.
The duration when the instant peak value of the CPU usage exceeds 90% must not
exceed 10 seconds. After an operation, the CPU usage must be decreased to the
normal range. The memory usage must be lower than 80%.
If the subscriber capacity exceeds the designed value, and the CPU usage and
memory usage are high for a long time, this indicates that the system load is high
and capacity expansion is required.
If the subscriber capacity does not reach the designed value, but the CPU usage and
memory usage are frequently high, contact ZTE technical support for assistance.
2.4 Checking the Operating Status of the NMS

This procedure describes how to check the operating status of the NMS.
Steps
1. In the U31 R22 client main window, run ems\ums-server\console.exe. The
NetNumen U31 Unified Network Management System - Console window is
displayed.
2. Select View > Record. The Detailed information pane is displayed.
2-4

Chapter 2 Daily Maintenance
3. Check whether NMS processes are normal, see Figure 2-4.
Figure 2-4 Detailed Information Pane
Operation result of each process should be Successful.

2.5 Checking the Disk Array Operating State

This procedure describes how to ensure that the disk array has sufficient space and
operates properly.
Steps
1. Check the disk space to ensure that sufficient space is available.
2. Check whether any fault occurs on the disks, for example, read or write error.
Result
l If the disk array space is not enough, add more disks, or back up alarm and
performance data and then delete the data to release some space.
l If a hard disk fault is found, contact ZTE technical support for assistance.
2.6 Checking the Time Zone and Time of the Operating

System
This procedure describes how to check whether the time zone of the NMS operating
system is synchronized with the local time zone, and whether the operating system time
is synchronized with the standard clock source.
Note:
The time zone and time of the operating system can only be modified before the NMS is
started.
2-5

Steps
1. In the Windows operating system, select Start > Control Panel > Date and Time.
The Date and Time window is displayed.
2. Check the system time zone. If the system time zone and the local time zone are
different, click Change time zone to change the system time zone to the local time
zone.
The system time zone must be modified to the local time zone. Otherwise, alarm
generation time is different from that displayed on the NMS.
3. Synchronized the operating system time to the standard clock source.
2-6

Chapter 3
Weekly Maintenance
Table of Contents
Checking the Performance Data.................................................................................3-1
Checking Hard Disk Space.........................................................................................3-4
Checking Database Space .........................................................................................3-6
Checking Automatic Backup Status..........................................................................3-12
Checking the Operating Status of the Anti-Virus Software ........................................3-14
Performing Alarm Statistics and Analysis .................................................................3-14
Analyzing NE Performance Data ..............................................................................3-16
Checking the Server (Solaris) Logs ..........................................................................3-17
Checking License Management Scale......................................................................3-18
3.1 Checking the Performance Data

This procedure describes how to query the U31 R22 performance statistics, and verify that
the performance granularity data is not lost.
Prerequisite
An NE performance task is created in the NMS.
Steps
1. In the NMS main window, select Performance > Measurement Task Management.
The Measurement Task Management window is displayed.
2. Select an NE, the NE measurement task is displayed on the right pane, see Figure
3-1.
Figure 3-1 Measurement Task Management Tab
3-1

3. Right-click the measurement task, and select Query PM Data by Task from the
shortcut menu. The History Performance Data Query window is displayed.
4. Click the Object Selection tab, and select Group by NE from the Location group
list, see Figure 3-2.
Figure 3-2 Object Selection Tab
5. Click the Time Selection tab, and set Query granularity and Time settings, see
Figure 3-3.
Figure 3-3 Time Selection Tab
6. Click OK to display the performance query record.

7. Check the record integrity.
a. In the NMS main window, select Performance > Data Integrity Query. The Add
Data Integrity Query window is displayed.
b. Select the desired options from the NE type and MO type lists, see Figure 3-4.
3-2

Chapter 3 Weekly Maintenance
Figure 3-4 Object Selection Tab
Note:
NE type and MO type must be the same as those set in the measurement task.
c. Click the Location Selection tab, and select an NE, see Figure 3-5.
Figure 3-5 Location Selection Tab
Note:
The NE must be the same as that selected in the measurement task.
d. Click the Time Selection tab, and set the time range to check the performance
data integrity.
e. Click OK.
The Integrity Status column shows the data integrity of each NE.
3-3

l Have Data means that the performance data at each collection point (every
15 minutes by default) during the query period can be queried.
l No Data means that no performance data at each collection point is queried.
Suppose the query period is a day. If the system can query the performance
data at collection points during one period (00:00:00 to 12:00:00), but fails to
query performance data at collection points during the other period (12:00:00 to
00:00:00), the integrity query result will be displayed on two rows, with the Integrity
Status as Have Data and No Data respectively.
If No Data is displayed in the Integrity Status column, check whether:
i. The task is suspended manually.
ii. The task end time expires.
iii. The start time and end time of the task are set correctly.
iv. The task granularity is set correctly.

v. Communication between the U31 R22 and NEs are normal.
vi. The corresponding measurement object on the NE side is configured correctly
when the task statuses are inconsistent.
3.2 Checking Hard Disk Space

This procedure describes how to check the remaining space the server hard disk.
Steps
2. Select Application Server. Click View in the View Server Performance area. The
View Application Server Performance window is displayed.
3. Query the hard disk usage, see Figure 3-7.
3-4

Figure 3-7 HD Information Pane
You should pay much attention to the usage of hard disks where the operating system,
the U31 R22, and the database are installed.
4. Close the View Application Server Performance window. The System Monitoring
window is displayed.
5. In the Monitor Server Performance area, click Configure to set whether to monitor
hard disk space, see Figure 3-8.
Figure 3-8 Monitor Server Performance Area
If HD Monitoring is selected, the hard disk monitoring threshold must be set as follows:
l Type: Percentage, Absolute, and NO.
l Threshold: Set the threshold based on monitoring type. If the hard disk
usage (percentage or absolute value) exceeds this threshold, an alarm of the
corresponding level (critical, major, minor, and warning) is raised.
l Monitoring Period: hard disk monitoring period, unit: second.
The recommended free space on each server is described as follows:
l The remaining space of the disk C must be larger than 5 GB or cannot be less
than 10% of the total hard disk space. The bigger one between 5 GB and 10%
should be taken.
l For the SUN server, the file system does exceed 85%, and the root file system
does not exceed 70%.
3-5

l The remaining space of dual RAID is not less than 10% of the entire hard drive
capacity.
l The remaining space of the disk where the server data is stored should be 5 GB
above, or no less than 10% of the entire hard drive capacity.
Troubleshooting suggestions are described as follows:
i. Insufficient space of partition C used by the Windows operating system may be
caused by virus infection or large logs of the antivirus software. It is recommended
to update the virus library, check all the partitions of the server for virus, and delete
the logs of antivirus software.
ii. If the hard disk where the data files and log files are saved has no enough space,
delete some unnecessary files in the hard disk to release some space. At the
same time, some operations on the database are required, such as backup of the
alarm database and performance database, and deletion of historical data.
iii. If the alarm persists, contact ZTE technical support for assistance.
3.3 Checking Database Space

This procedure describes how to monitor the NMS database resources during routine
maintenance, including database information, data table information, and process
information.
Steps
3-6

2. Select the corresponding database under Database, and click View in the View
Database Resouce area. The View Database Resources window is displayed.
Query the database information.
Data Space Free Percent of each database must be larger than 5%, and the database
size is normal.
3. Close the View Database Resources window. The System Monitoring window is
displayed.
4. In the Monitor Server Performance area, click Configure to set whether to monitor
the database space, see Figure 3-10.
Figure 3-10 Monitoring Item Selection Window
5. (Optional) If the database space is insufficient, this procedure uses the MSSQL Server
2008 as an example to describe related operations.
a. Clear unused alarms and performance data.
i. In the NMS main window, select Maintenance > System Backup and
Restore. The System Backup and Restore window is displayed.
ii. Select Backup and Deletion Log Data, Backup and Deletion Alarm Data,
and Backup and Deletion PM Data in Backup for data backup and deletion.
The MSSQL database space is not freed after mass data is cleared. The
database must be shrunk to free the occupied space.
Caution!
Before shrinking the database, you should terminate the network management
services.
3-7

b. Shrink the database.

i. In the Windows operating system, select Microsoft SQL Server 2008 R2 >
SQL Server Management Studio. The Microsoft SQL Server Management
Studio window is displayed.
ii. Click Connect.
iii. Select UEP4X_CAF_FM from the resource manager, see Figure 3-11.
Figure 3-11 Object Explorer Source Manager
iv. Right-click UEP4X_CAF_FM, and select Properties from the shortcut menu.
The Database Properties window is displayed.
v. Select Options in the left navigation tree, and modify Recovery model in the
right pane to Simple, see Figure 3-12. Remember the original mode for mode
retrieval.
3-8

Figure 3-12 Database Properties Window
vi. Click OK.

vii. Right-click UEP4X_CAF_FM, and select Tasks > Shrink > Database from
the shortcut menu, see Figure 3-13.
Figure 3-13 Shrinking the Database
viii. The Shrink Database window is displayed. Click OK to shrink the database.
ix. After shrinking the database, right-click UEP4X_CAF_FM, and select
Properties from the shortcut menu. The Database Properties window is
displayed. Check the database remaining space.
x. Modify Recovery model to the original mode.

xi. Close the Microsoft SQL Server Management Studio window.
xii. Re-start the NMS.
c. (Optional) If the hard disk where database files are located is full, store the
database files to other disks. This procedure uses UEP4X as an example.
i. Select UEP4X from the resource manager, see Figure 3-14.
3-9

Figure 3-14 UEP4X
ii. Right-click UEP4X, and select Properties from the shortcut menu. The
Database Properties window is displayed. Select Files, see Figure 3-15.
Figure 3-15 Files
iii. Click the button in the row where File Type is Rows Data. The Change
Autogrowth for UEP4X window is displayed.
iv. Select Enable Autogrowth, and set related parameters, see Figure 3-16.
Click OK.
3-10

Figure 3-16 Change Autogrowth for UEP4X
Set the Autogrowth column where File Type is Log by the same method.
v. Store the data files to other disks. Click Add in the Database Properties
window to add a row in the table, see Figure 3-17.
Figure 3-17 Database Properties Window
vi. In the new row, click the button of the Autogrowth column. The Change
Autogrowth dialog box is displayed.
vii. Set the parameters, see Figure 3-18. Click OK.
3-11

Figure 3-18 Change Autogrowth Dialog Box
viii. Set Logical Name of the data file to uep4x_data2, see Figure 3-19.
Figure 3-19 Setting Logical Name
ix. In the new row, click the button of the Path column. The Locate Folder
window is displayed. Select a large disk, for example, E:\data, and click OK.
x. Set Logical Name of the data file to uep4x_data2.dbf, see Figure 3-20.
Click OK.
Figure 3-20 Setting Logical Name of a Database File
Store log files to other disks by the same method.
The UEP4X_CAF_FM and UEP4X_PM databases share the similar

operations.
3.4 Checking Automatic Backup Status

This procedure describes how to check whether the NMS automatic backup function is
normal.
3-12

Steps
1. In the NMS main window, select Maintenance > Task Management > Show Timing
Task. The Task Management window is displayed.
2. Select a task from the left navigation tree, for example, PM Data Backup and Deletion
Task, see Figure 3-21.
Figure 3-21 PM Data Backup and Deletion Task
3. Click the button to query the task logs, and check whether the task is operating
properly.
4. Click the button to check whether there is any backup task yet to be executed.
If a backup task is operating improperly, verify that the disk space is sufficient and the
network connection is normal. If the fault persists, contact ZTE technical support for
assistance.
5. Check the backup file.

The backup path is displayed on the NMS window, see Figure 3-22.
3-13

Figure 3-22 Backup Path Area
The above figure shows that the performance data is backed up in the \ums-serve
r\rundata\backup\pmbak directory.
3.5 Checking the Operating Status of the Anti-Virus

Software
This procedure describes how to verify that the anti-virus software is registered, and the
virus database is updated periodically.
Note:
Both the virus database and the anti-virus engine must be updated.
Steps
1. Check whether the anti-virus software is installed and updated automatically.
2. Verify that the virus database version is the latest.
3.6 Performing Alarm Statistics and Analysis

This procedure describes how to perform alarm statistics and analysis on existing alarms
and historical alarms in the NMS.
Existing alarms refer to the existing but unresolved alarms. Historical alarms refer to
resolved alarms.
Steps
1. Perform alarm statistics and analysis on existing alarms.
a. In the NMS main window, select Fault > Alarm Monitoring by NE. The Alarm
Monitoring by NE window is displayed.
The NMS collects statistics on number of alarms of each NE based on alarm
levels. You should pay much attention to critical alarms and alarms that are raised
frequently.
3-14

b. Double-click the number of alarms to query the actual number.

c. In the left navigation tree, double-click Alarm Monitoring by NE Type to query
the number of alarms of each NE type.
2. Perform alarm statistics and analysis on historical alarms.
a. In the NMS main window, select Fault > History Alarm Basic Statistics. The
History Alarm Basic Statistics window is displayed.
b. On the Basic tab, set Statistic Type, Statistic Row, Statistic Column, and View
Setting, see Figure 3-23.
Figure 3-23 Basic Tab
c. Click the Condition tab, and set the parameters on the Location, Alarm Code,
Time and Others tabs.
d. Click OK. Number of historical alarms of each type is displayed. Pay much
attention to the alarms that are raised frequently.
e. In the left navigation tree, select Fault > History Alarm Busy-Time Statistics.
The History Alarm Busy-Time Statistics window is displayed.
"Busy-Time" means the time when the NMS is busy processing a service. You
may pay much attention to the busy-time alarms.
History Alarm Busy-Time Statistics enable you to only collect statistics on the
historical alarms in busy hours. Similar to basic statistics, you can set mean
duration of alarm statistics or alarm occurrence frequency.
f. On the Basic tab, set Statistic Type, Effective Time, and View Setting, see
Figure 3-24.
3-15

Figure 3-24 Historical Alarm Busy-Time Statistics
g. Click the Condition tab, and set the parameters on the Location, Alarm Code,
Time and Others tabs.
h. Click OK. Alarm frequency of each period is displayed in the window. Pay much
attention to the alarms that are raised frequently.
3.7 Analyzing NE Performance Data

This procedure describes how to check and analyze whether the statistical performance
data meets the corresponding range requirements.
Steps
1. In the network management window, select Performance > History Performance
Data Query. The History Performance Data Query dialog box is displayed, see
Figure 3-25.
Figure 3-25 History Performance Data Query
3-16

2. Select NE Type and MO Type, and select the index/counter to be queried.

3. Select the Object Selection tab and select the network element as the measurement
object.
4. Select the Time Selection tab, set Query granularity, Time settings, Effective date
and Effective time.
5. Click OK. The query result is displayed on Performance Management page.
Each performance index is within the required range and has no big difference from
the recent index value.
If an index varies greatly in some day, query the details of the performance data in
that day further (using the smaller granularity) and analyze the query result to find the
cause of the unexpected performance index change.
3.8 Checking the Server (Solaris) Logs

This procedure describes how to check the logs on the server to find and handle errors
or failures. The commands used to check the system logs are different depending on the
operating system installed on the server.
Steps
1. Use the following commands to check whether error, warning or failure records exist
in messages.
l # more /var/adm/messages|grep error
l # more /var/adm/messages|grep warning
l # more /var/adm/messages|grep fail
2. Use the following commands to check whether error, warning or failure records exist
in Syslog.
l # more /var/log/syslog|grep error
l # more /var/log/syslog|grep warning
l # more /var/log/syslog|grep fail
Result
If an error or failure is found in messages or Syslog, check the operation state of
corresponding hardware or software according to the position where the error or failure
occurs.
3-17

3.9 Checking License Management Scale

U31 R22 License files control U31 R22 functions and manage the U31 R22 network scale.
If the network scale is larger than the License management scale, some NEs cannot be
managed.
Steps
1. In the NMS main window, select Help > License Information > Show License. The
License Information window is displayed. Query the License information.
The License information includes the U31 R22 functions and management scale
information. Different configurations are displayed based on different License files.
2. Query current network status and network scale. If the current network scale is larger
or closed to the License management scale. Apply for a new License file to replace
the old one.
3-18

Chapter 4
Monthly Maintenance
Table of Contents
Checking the Equipment Room Environment .............................................................4-1
Checking Log Information...........................................................................................4-2
Checking the Remote Maintenance Tool ....................................................................4-3
4.1 Checking the Equipment Room Environment

This procedure describes how to check whether the temperature, humidity, and cabinet in
the equipment room meet the specified requirements.
Steps
1. Check the values of the thermometer and hygrometer.
For the temperature and humidity requirements, refer to the following table.
Temperature Long-term operating condition 5 ºC to 40 ºC
Short-term operating condition -5 ºC to 50 ºC
Relative humidity Long-term operating condition 5% to 85%
Short-term operating condition 5% to 90%
Measure the temperature at a position 1.5 m above the floor and 0.4 m in front of the rack without
front and rear panels.
The short-term operating condition means that the continuous operating period does not exceed 96
hours and the accumulative total period within a year does not exceed 15 days.
If the equipment room temperature does not meet requirements, repair or replace the
air-conditioning system in the equipment room.
If the relative humidity in the equipment room is high, install dehumidification facilities.
if the relative humidity is low, install humidifying facilities.
Verify that there is no sewer pipeline (especially no pipeline connector) passing through
the equipment room.
2. Check the power distribution cabinet, cabinet, shelves, cables, wiring troughs and
other key components.
Fire prevention: All components should be prevented from fire and all fire-fighting
facilities in the equipment room are in good condition.
4-1

Dust prevention: All components should be clean and tidy without apparent dust
attached.
4.2 Checking Log Information

This procedure describes how to query operation logs, security logs, and system log to
learn the NMS operating status. Logs are divided into the following three types:
l Operation log: Records users' operations.
l Security log: Records users' login and logout information.
l System Log: Records timing tasks completion information.
Steps
1. In the NMS main window, select Security > Log Management. The Log
Management window is displayed.
2. Double-click a log type, for example, All System Log, check whether there is
information that occurs frequently, mass error information, and operation failure
information, see Figure 4-1.
Figure 4-1 Log Management
3. Double-click a log to query detailed log information, see Figure 4-2.
4-2

Chapter 4 Monthly Maintenance
Figure 4-2 Log Detail
4.3 Checking the Remote Maintenance Tool

The remote monitoring software is usually installed on the maintenance terminal so
that maintenance personnel can maintain the U31 R22 client or server remotely. This
procedure aims to check whether the connection to the client or server is available for the
purpose of remote monitoring.
Steps
1. Check whether the remote maintenance software has been installed on the
maintenance terminal of the U31 R22, such as teamviewer or VNC. Check whether
the maintenance personnel can log in to the remote client or server
2. Check whether the special line is available in the equipment room for remote
maintenance.
4-3

4-4

Chapter 5
Annual Maintenance
Table of Contents
Checking the Cabinet and Cables ..............................................................................5-1
Removing Dust...........................................................................................................5-1
5.1 Checking the Cabinet and Cables

This procedure describes how to check the cabinet and cables.
Steps
1. Verify that all power cables, grounding cables and signal cables inside the cabinet are
in good condition without any defect such as damage, aging, corrosion or flash burn.
2. Verify that the cable labels are complete and correct.

3. Verify that there is no foreign matter inside or on top of the cabinet.
4. Verify that the rodent-resistant nets at the cable outlets are secured without damage.
5.2 Removing Dust

This procedure describes how to remove dust from the equipment.
The dust removal requirements are as follows:
l There is no dust around the cabinet shell and air inlets of the cabinet. Ensure that the
air inlets of the cabinet are clean and the wind path is unblocked.
l The dust screen and the frame are clean without dust.
l The fan shelf is clean without dust.
Note:
Antistatic measures such as use of an antistatic platform with antistatic dress and antistatic
wrist straps must be taken.
To reduce risks, it is recommended that maintenance personnel remove dust under the
guidance of ZTE technical support engineers. The dust removal operation should be
performed when the traffic is low (for example, between 2:00 and 4:00).
5-1

Steps
1. Perform the following steps to clean the dust screen:
i. Disassemble the dust screen from the cabinet, and clean it with water. Dry the
dust screen, and then reinstall it onto the cabinet.
ii. Wipe the cabinet shell with a clean and dry cotton cloth.
iii. Use a vacuum cleaner to remove dust around the air inlets of the cabinet.
2. Perform the following steps to clean the fan shelf:
i. Use a clean cotton cloth, an antistatic soft brush and a vacuum cleaner to remove
dust from fan blades and circuit boards of the backup fan shelf.
ii. Use the backup fan shelf to replace a fan shelf inside the cabinet.
iii. Remove dust from the replaced fan shelf in the same way. The replaced fan shelf
can be used as the backup fan shelf.
iv. Repeat step i. through step iii. to replace other fan shelves inside the cabinet, and
remove dust from these fan shelves.
3. Remove dust from the air conditioner by complying with air conditioner manuals.
5-2

Glossary
NMS
- Network Management Server
RAID
- Redundant Array of Independent Disks
SNMP
- Simple Network Management Protocol

NetNumen U31 R22 (V12.15.10) Routine Maintenance Guide - V1.0

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NetNumen™ U31 R22

Unified Network Management System

Revision No. Revision Date Revision Reason

R1.0 2014-12-30 First edition

Serial Number: SJ-20141211100735-037

Publishing Date: 2014-12-30 (R1.0)

SJ-20141211100735-037|2014-12-30 (R1.0) ZTE Proprietary and Confidential

Chapter 2 Daily Maintenance..................................................................... 2-1

Chapter 3 Weekly Maintenance................................................................. 3-1

Chapter 4 Monthly Maintenance ............................................................... 4-1

Chapter 5 Annual Maintenance ................................................................. 5-1

SJ-20141211100735-037|2014-12-30 (R1.0) ZTE Proprietary and Confidential

SJ-20141211100735-037|2014-12-30 (R1.0) ZTE Proprietary and Confidential

What Is in This Manual

Chapter 1, Maintenance Overview Provides an overview about U31 R22 routine

Caution: indicates a potentially hazardous situation. Failure to comply can result in

Note: provides additional information about a topic.

SJ-20141211100735-037|2014-12-30 (R1.0) ZTE Proprietary and Confidential

SJ-20141211100735-037|2014-12-30 (R1.0) ZTE Proprietary and Confidential

1.1 Equipment Maintenance

By maintenance period, routine maintenance is further divided into daily, weekly,

l Alarm and Notification

1.2 Maintenance Items

Table 1-1 Maintenance Items

Maintenance Period Maintenance Items

Daily maintenance Checking NE statuses and link statuses.

Checking existing alarms.

Checking CPU usage and memory usage of the Network

Checking the operating status of the NMS.

Checking the disk array operating status.

SJ-20141211100735-037|2014-12-30 (R1.0) ZTE Proprietary and Confidential

Maintenance Period Maintenance Items

Checking the time zone and time of the operating system.

Weekly maintenance Checking the performance data.

Checking hard disk space.

Checking database space.

Checking the automatic backup status.

Checking the operating status of the anti-virus software.

Performing alarm statistics and analysis.

Checking the NE performance data

Checking the server (Solaris) logs.

Checking the License management scale.

Monthly maintenance Checking the equipment room environment.

Checking log information.

Checking the remote maintenance tool.

Annual maintenance Checking the cabinet and cables.

1.3 Routine Maintenance Flow

SJ-20141211100735-037|2014-12-30 (R1.0) ZTE Proprietary and Confidential

Figure 1-1 Routine Maintenance Flow

If a fault occurs, maintenance personnel take different measures based on symptom

SJ-20141211100735-037|2014-12-30 (R1.0) ZTE Proprietary and Confidential

1.4 Routine Maintenance Precautions

SJ-20141211100735-037|2014-12-30 (R1.0) ZTE Proprietary and Confidential

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SJ-20141211100735-037|2014-12-30 (R1.0) ZTE Proprietary and Confidential

2.1 Checking NE Statuses and Link Statuses

SJ-20141211100735-037|2014-12-30 (R1.0) ZTE Proprietary and Confidential

Figure 2-1 Legend Area

If an NE is disconnected, the possible causes are as follows:

2.2 Checking Existing Alarms

SJ-20141211100735-037|2014-12-30 (R1.0) ZTE Proprietary and Confidential

Figure 2-2 Alarm Monitoring Tab

2.3 Checking CPU Usage and Memory Usage

SJ-20141211100735-037|2014-12-30 (R1.0) ZTE Proprietary and Confidential

Figure 2-3 System Monitoring Window