SUBJECT NAME Business Process Reengineering

SUBJECT CODE MGT 663

SUBJECT CREDITS 3
The purpose of this course is to understand how business processes
can be radically improved, dramatically reducing process cycle time
and cost, improving the quality of the process products or outcomes.
The strategy that will be followed is to emphasize challenges and
SUMMARY/ opportunities for BPR across the process life cycle using Electronic
OVERVIEW Commerce and Intranet and Extranet technologies. The focus will be
on understanding and applying knowledge-based concepts,
techniques, and tools for BPR centered on Electronic Commerce and
network information system applications. Enhancing quality
standards through process reengineering will also be addressed.
 To understand how organizations get work done using business
processes
 To understand how to model business processes
 To understand the relationship between process flows and data
flows
AIMS
 To understand the dependencies between processes
 To diagnose problems with business processes and recommend
changes that fundamentally rethink the process
 To connect business processes with other management
approaches.

CORE LEARNING OUTCOMES

LEARNING OUTCOMES ASSESSMENT CRITERIA
SL.NO On completion of this unit you To achieve the learning outcome you
should be able to: must demonstrate the ability to:
Model business processes in terms of
people, and activity sequences
involved, the data and materials Demonstrate modelling skills through
1
flowing through those sequences and project work as well as tests and exams.
the dependencies between business
information and operational activities.
Assess the documented business
Demonstrate analytical skills through
2 processes using their key operations
project work as well as tests and exams.
characteristics.
Relate the characteristics of a business Demonstrate analytical skills through
3
process with the process' behavior. project work as well as tests and exams.

1
 Diagnose problems with and formulate
4 improvements to observed processes
Demonstrate analytical skills through
4 and estimate the effects of these
project work as well as tests and exams.
improvements in terms of the above
process metrics.
Express and explain the concept of
business process management (BPM)
Demonstrate modelling, analytical and
and its 5 relationships with total quality
5 communication skills through project work
management (TQM), business process
and presentation(s).
reengineering (BPR) and enterprise
resource planning (ERP).
The teaching methods will consist primarily of discussions of
cases and problems with a few lectures to cover basic concepts.
APPROACH TO LEARNING
There will be project based on a real-life problem. Active
participation in class is required for effective learning.
Evaluation will be made based on the students’ active
participation in the class room discussion, presentation and
assignment and marks will be awarded accordingly. The
classroom behavior, punctuality and discipline will also be
ASSESSMENT STRATEGY assessed for evaluation purposes.
The term project will be a key element of the assessment
strategy. Examinations will consist of problems and questions
that are new and not likely to have been discussed in class
sessions.

ASSESSMENT DESCRIPTION OF ASSESSMENT WEIGHT DURATION AND MARKS

NO
METHOD METHOD % OF EXAMINATION)
1 DSA Written examination 20 2 hours and 50 Marks
2 AT Class attendance 5 Throughout the course
Case study/ Assignments,
CS / PR / OR / Presentation on various topics,
3 25 Throughout the course
CP Viva- voce/ Quiz, Participation in
class activities
Semester End Written
4 50 3 hours and 100 marks
Examination Examination

2
Outline Teaching Schedule
Unit No. of
Topic
Number Sessions
Overall Approach to Process Modeling and Engineering; IT vs. Non-IT
I 2
Approaches
II Case Studies and Problems in BPR 7
Mapping Processes: Process reconstruction and diagrams; Tools and
III Techniques; Process Elicitation and Modeling; Process Analysis and 10
Measurement; Process Simulation and Process Redesign
Relationship with Information Systems Analysis and Design; Process
IV 2
Outsourcing
V Relationship with Enterprise-wide Resource Planning 2
VI Business Performance Management and Metrics 2

VII Business Process Transition and Change Management 2

TOTAL 27

Recommended Resources
Essential Textbook:
Laguna, Manuel and Marklund, Johan (2011) Business Process Modeling, Simulation and
Design, Dorling Kindersley (Pearson), NOIDA, UP, India.

Reference Books:
Srinivasan, R. Business Process Reengineering, Tata McGraw Hill Education, New
Delhi.
Davenport, Thomas (1992) Process Innovation: Reengineering Work through
Information Technology, Harvard Business School Press, USA.
Hammer, Michael and Champy, James (1999), Reengineering the Corporation: A Manifesto
for Business Revolution, Nicholas Brealey Publishing (HarperCollins), USA.
Radhakrishnan, R. and Balasubramanian S. (2008) Business Process Reengineering:
Text and Cases, Prentice-Hall of India, New Delhi.