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QUESTIONNAIRE

1) Name of your show room ------------------------------------------

2) How many stores does your show room operate -------------

3) What were your last year annual retail sales -----------------------

4) Which of the following categorie your store is in---------------------------

a) super market/large grocery

b) convenience stores/natural and speciality foods

c) Electrical goods/computer centre/electronics stores

d) books/news papers/stationary

5) How many employees /workers does your store have ------------------------

6) What is the percentage of workers who are working as part time---------

7) What was your stock loss in the previous year -----------------

8) Does your business calculate stock loss as

(please put tick mark in the appropriate box)


Retail selling price

Cost price

A combination of these
9) What was your waste/damage for the last year (%)--------------------

10) Please estimate what will be the percentage of stock loss in your
stores in the last year is the most likely to be caused by------------

Employee theft %
Customer theft %
Process errors loss/waste %
Supplier fraud %
Total 100.0%

11) How many customer thieves did your stores apprehend for the theft
in the most recent year? Fill as much as you know

Total No of customer thieves who have stolen your valuables----------

Avg value of goods/ cash stolen----------------


12) How many Employee thieves did your stores apprehend for the
theft in the most recent year? Fill as much as you know

Total No of employee thieves who have stolen your valuables----------

Avg value of goods/ cash stolen----------------

13) Have your stores suffered an increase in shoplifting in the last 12


months

(please put a tick mark on the box) a) yes b)No

14) If your stores shoplifting has increased, what proportion of this do


you estimate has been caused by the current recession ? -----------------

15) Is there any change in the average value stolen by the shoplifters
compared to last year?--------------------

a)Increase b) decrease c) same

Change in the value stolen -------------%


16) Have your stores suffered increase in the employee fraud and crime
in the last 12 months ?

(Pls put a tick mark on it ) a) yes b) No

17) What is the percentage increase in the employee crime ----------

18) In your opinion , what proportion of employee crime has been caused
by the recession ?---------------

19) In the last year have your stores noted an increase in losses caused by
the organized retail crime? a)yes b) No

20) In your opinion , what is the percentage of total crime losses is caused
by three or more people? -------------%

21) If you sell food items have you seen any increase in the theft of it

( pl put a tick mark on the appropriate box) a) yes b) No

Which food items in particular------------------------------------------

22) For the stolen food item , please indicate the value of losses for these
products

Food items Value Has theft increased


this year?
Fresh meat Rs. Yes/No
Spices/seasoning Rs. Yes/No
Cheese Rs. Yes/No
Alcohol/liquors Rs. Yes/No
Candy, chocolates Rs. Yes/No

23) If you sell clothes, footwear, please indicate the value of losses for the
below categories.

Categories Value Has theft Descriptions


increased this
year
Tops Rs Yes/No Shirts/sports
shirts
Bottoms Rs Yes/No Jeans,pants/shorts
Outerwears Rs Yes/No raincoats
Footwear Rs Yes/No Shoes,sandals
Accessories Rs Yes/No Belts, ties,watches

24) Which products in your stores are more frequently stolen? Please
provide answers against the most relevant store types

Business Type Most stolen Items


Consumer electronics
Grocery/food stores
Clothing/footwear
Department stores
Books, newspaper and stationary
Entertainment,music
Large super markets

25) How many employees in your stores are assigned primarily to


security ----------------------

26) How much did your store spend last year on security --------------------

27) Do you have any store audit programme ? ----------------------

a) yes b)No

If YES How often is conducted------------times per year.

27) what is the current revenue spending on security ?-----------------

28) what proportion of your 20 most stolen product lines do you estimate
that these are protected by security devices from theft?

Methods of protection %
Percentage not protected
Use dummy cartons
Safers,locked boxes,spider alarms
EAS Source tagging
Other protection device
Total 100%
THANK YOU.

Thank you for your assistance with this survey. We are interested in
any additional comments you would like to make.