1.

SUBJECT INFORMATION

Instructors/tutors: Nguyen Mi Linh – linhnm@hanu.edu.vn

Requirements:
Delivery mode and location: In-class
Lectures: 704C, Thursday 9:30 – 11:25 am
Tutorials: Wednesday 12:20 – 14:15 pm (Tut 1), Thursday 12:20 – 14:15 pm (Tut 2)

Assessment:
Type Form Contribution Due date
Attendance and Attending class and participate 10% Weekly
Participation in activities and discussion
Written assignment Individual papers 20% To be determined
Mid-term test MCQs and SAQs, and case 20% Week 8
studies
Final test Individual 50%

Prescribed textbook:
- Walker, J.R. 2008. Introduction to Hospitality. 5th ed. Prentice Hall: Upper Saddle River.

2. SUBJECT DESCRIPTION

2.1. Brief description

Hospitality management is an exciting professional discipline offering numerous career
opportunities. Introduction to Hospitality Management is a short tour of the fascinating and
challenging fields of the hospitality industry including lodging, foodservice, meetings,
conventions, leisure and recreation. The course also aims to provide knowledge on marketing,
human resources, leadership and management and how they apply to hospitality management.

2.2. Notes
Course components
Students must complete and submit all assessment items to receive an overall pass in this subject.
You are encouraged to read the relevant chapters in the textbook (and any necessary extra reading)
before attending the lectures. You might need to read them again and do your own research for
better understanding of the subject matter after each lecture. You need to attend all tutorial classes
to ask questions and actively engage in the activities.
The lectures are intended to introduce the concepts; they may contain material that goes beyond
the textbook. The tutorials will provide you opportunities to discuss these concepts and gain some
practical knowledge and skills. You will receive additional information about the assignment and
exercises during tutorial sessions.

Late submission of assignments

In circumstances where you are unable to submit your assignment by the due date, you should
contact the Instructor to discuss an extension to the due date. If an extension is granted,
confirmation of the new due date will be given to you in writing. You should print out and attach a
copy of this confirmation to your assignment.
3. LEARNING AND ASSESSMENT

3.1. Objectives
See the specific objectives for each lecture in Section 4.

3.2. Assessment tasks

3.2.1. Mid-term test
The content to be tested: Lecture 1-7
Time: 60 minute test, on week 8 (April 1)
Format: MCQs, SAQs, and small case studies

3.3.3. Written assignment

There will be 1 written assignment during the course and must be done independently and
individually by students. Topic and due date is to be determined.

3.3.4. Final test

30 MCQ and 5 T/F; 2 short-answer questions; 1-2 case study
The content of the test can be found in all lectures and tutorials.

3.3. Others
Apart from all the above requirements, you need to follow the rules and regulations set out
by the Faculty. Relevant documents can be downloaded from this website:
http://web.hanu.vn/fmt/mod/forum/view.php?id=2863 and www.citefast.com for referencing
guidelines and support.

4. TEACHING ARRANGEMENTS
4.1. Lectures

W Date Lecture content Date Tutorial content

k (Shift 2, am) (Shift 1, pm)
1 Thu Lec 1. Introduction to Hospitality
17/1
2 Thu Lec 2. The Hotel business Tut 1. Introduction to Hospitality
24/1
3 Thu Lec 3. Rooms division Operations Tut 2. The Hotel Business
31/1
4 Thu Lec 4. Food and Beverage Operations Tut 3. Rooms division Operations
14/2 and Services
5 Thu Lec 5. Gaming entertainment &Managed Tut 4. FB management
21/02 services
6 Thu Lec 6. MICE and special events Tut 5. Gaming entertainment
28/02 &Managed services
7 Thu Lec 7. Sales and Marketing Tut 6. MICE and special events
07/03
8 Thu Mid-term test Midterm test
14/03
9 Thu Lec 8. Hotel security and engineering Tut 7. Sales and marketing
21/03
10 Thu Lec 9: Leadership and Management Tut 8. Hotel security and engineering
 28/03
11 Thu Lec 10: Human resources Tut 9. Leadership and Management
04/04
12 Thu REI REI
11/04
13 Thu Lec 11. Sustainable Development and Tut 10. HR 1
18/04 Ethics in Hospitality
14 Thu Lec 12. Communication and decision Tut 11. Sustainability in hotels
25/04 making
15 Thu Lec 13. Control & Revision Tut 12. Communication and decision
02/04 making
16 Wed Tut 13. Control & Revision
09/05

4.2. Tutorials
Book revision online: click here or paste this on the browser
http://wps.prenhall.com/chet_walker_hospitality_5/86/22117/5662012.cw/index.html

Tutorials structure:
10 minutes: Revision
45 minutes: Homework presentations (individual)
50 minutes: Case study reading and discussion.
Role play/ other activities.

5. CLASSROOM RULES
- No food and drink
- No mobile phones
- No smoking
- No private chit-chat
- Be attentive
- Be on time Shifts: 9.30 – 11.25; 12.20-14.15;
- Ask questions when not sure
- Do your work (don’t wait until deadlines, and don’t ask for extensions)