COLLEGE OF BUSINESS ADMINISTRATION

PEREZ BOULEVARD, DAGUPAN CITY 2400 PHILIPPINES

“AUTONOMOUS STATUS GRANTED BY CHED” “ACCREDITED BY PACUCOA”

ACKNOWLEDGEMENT

The internship opportunity with UNIVERSITY OF LUZON gave me a

great chance to learn much of the hospitality industry. I am grateful for

having a chance to meet many experts/professionals who guide me

through this internship period.

I am using this opportunity to express my gratitude to the

management of Business Administration who help me during training.

Specifically, my deepest thanks to Dr. Amalia G. Dela Cruz, Dean, College

of Business Administration for all the advices and guidance

In addition, the following persons contributed so much in order to

help me finish my internship:

My classmates, for their undying support and help; for providing

such a rich source of conversation, education and entertainment.

My parents, for their love and encouragement, without whom I

would never have enjoyed so many opportunities. Without their

encouragement, I would have never given myself the chance to continue

my education.

Most of all, to Almighty God for the knowledge and wisdom, strength

and continuous blessings he gave.

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 COLLEGE OF BUSINESS ADMINISTRATION
PEREZ BOULEVARD, DAGUPAN CITY 2400 PHILIPPINES
“AUTONOMOUS STATUS GRANTED BY CHED” “ACCREDITED BY PACUCOA”

DEDICATION

I sincerely dedicated this to our Lord God Almighty.

I am grateful for the wisdom, guidance and strength He’s given us.

To my parents who inspired, encouraged and supported me.

To our instructor who patiently shared their expertise to us.

It is impossible for these subjects to be completed without your help.

My beloved ALMA MATER,

UNIVERSITY OF LUZON

Your flames will forever live on in my heart.

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 COLLEGE OF BUSINESS ADMINISTRATION
PEREZ BOULEVARD, DAGUPAN CITY 2400 PHILIPPINES
“AUTONOMOUS STATUS GRANTED BY CHED” “ACCREDITED BY PACUCOA”

TABLE OF CONTENTS

Page

Acknowledgement i

Dedication ii

Table of Contents iii

CHAPTER 1

I INTRODUCTION

Introduction 1

Description and historical background 24

II PRESENTATION OF DATA 37

Organization Structure 37

Duties and Responsibilities 40

Operation system and procedures 67

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 COLLEGE OF BUSINESS ADMINISTRATION
PEREZ BOULEVARD, DAGUPAN CITY 2400 PHILIPPINES
“AUTONOMOUS STATUS GRANTED BY CHED” “ACCREDITED BY PACUCOA”

Job profile and responsibilities 68

Outstanding characteristics 71

Manpower-scheduling 80

Work Atmosphere 81

Swot Analysis (Areas of Concern) 81

Brief history of the College of Bus. Administration 84

III. CONCLUSIONS AND RECOMMENDATION 99

Conclusions 99

REFERENCES APPENDICES

Memorandum of Agreement 105

A. Narrative Report 108

Documentation ---

Certificate of Completion ---

Curriculum Vitae 118

LIST OF FIGURES

Figure 1 UL Site Map 31

Figure 2 UL Main Gate 32

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 COLLEGE OF BUSINESS ADMINISTRATION
PEREZ BOULEVARD, DAGUPAN CITY 2400 PHILIPPINES
“AUTONOMOUS STATUS GRANTED BY CHED” “ACCREDITED BY PACUCOA”

Figure 3 UL Entrance / Exit 33

Figure 4 UL Organizational Chart 39

Figure 5 UL CBA Office 70

Figure 6 CBA Faculty Office 92

Figure 7 CBA Deans Office 93