Solution ID TAUS0701418EN00

Solution Usage
Description
A dim Konica Minolta display only. The machine does not boot.

Solution
CAUSE: The PWB-M has failed.
SOLUTION: Replace PWB-M (p/n 4038-010105).

Bh 250
Solution ID TAUS0703135EN* Solution Usage 12
Description
Blank screen and no power. TheMFP cooling fan and options seem to initialize on start up.
Solution
CAUSE: The issue istwo-fold.First,the NVRAM has failed or become corrupt and, second, the latest HDD encryption added with
the most current firmware
releasecauses ablank panel.
SOLUTION: To correct:
1. Disconnect the HDD located on the right side of the copier above the MFPB. When theMFP is restarted, the Konica Minolta
screen will be displayed.
2. Next, access the warm reset button on the left side of the CF update slot. After the warm reset button is pressed, the
machine will reboot.
3.Wait until the black dot appears on the left side of the display andpressnumber 3 on the keypad.
4.Enter the Administrator Passcode (default 00000000) and press End.
5.Select Image Total Clear.
6.Press Yes, and then Enter.
7.Reboot the machine and verify the operation.
Note: This procedure clears the following settings:
• Fax-related setting information
• Bulletin board setting information
• Transmission/reception log information
• Image data
• Network setting information
• Destination information
• Soft switch information
• Management-by-account setting information
• User authentication setting information
• Account/user counter
• Remote maintenance setting information
• FW download setting information
• Copy setting information (zoom ratio, paper size, erase width, paper source detailed information, copy job program, bypass
free size registration, etc.)
• CSRC setting information
SPECIAL NOTE : Solution contribution by Ken Walker, Workgroup/SSD

Solution ID TAUS0801702EN*
Description
How to perform a Total Clear.
Solution
To perform a Total Clear:
1. Remove the Compact Flash Cover.
2. Press the Warm Restart switch.
3. When “??” appears at the center on the left-hand side of the screen, enter “3” from the
10-key pad.
4. Enter the 8-digit service code and touch [END] (default value: 00000000).
IMPORTANT :When [END] is touched after a wrong service code has been entered, the Basic
screen reappears.
At the fourth access after entries of three wrong access codes, [END] is not available on the screen. It is therefore necessary to
turn OFF/ON the Main Power
Switch.
If you forget the service code, it becomes necessary to replace the RAMS Board with a new one. Take necessary steps not to
forget the service code.
The RAMS Board is not available as a replacement part. If it requires replacement, contact Office Printing Support Division by
way of CSES.
5. Select a Total Clear. If enhance security mode is set ON, menu is not shown.
6. Select [Yes] and touch [Enter] to start the clearing sequence.
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Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. October 2009
bizhub 250 Miscellaneous
7. When the message indicating completion of the clearing sequence appears, touch [OK].
Note : When Total Clear is performed the following settings are cleared and must be reapplied:
Fax-related setting information
Bulletin board setting information
Transmission/reception log information
Image data
Network setting information
Destination information
Soft switch information
Management-by-account setting information
User authentication setting information
Account/user counter
Remote maintenance setting information
FW download setting information
Copy setting information (zoom ratio, paper size, erase width, paper source detailed information, copy job program, bypass free
size registration, etc.)
CSRC setting information
Please review the attached document for more detail. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can
be downloaded for free from
the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Chuck Tripp and Mike McCarthy, Production Print/SSD

Solution ID TAUS0801369EN*
Description
DF-605, how to update firmware.
Solution
Firmware upgrade:
1.Prepare the firmware upgrade EP-ROM.
2.Turn OFF the Main Power Switch.
3.Remove the Rear Cover of DF.
4.Insert the Prepared EP-ROM to the IC socket Section 1 of the main Control Board (DF).
Note : Ensure that the EP-ROM is installed in the correct direction.
5.Power ON the Main Power Switch.
6.Check the firmware update status at the Print Lamp Display Section (3) of the Duplexing Document Feeder.
Updating: Green and red light up alternately.
Successful Completion: Blinks in green.
Failure: Blinks in red.If failure occurs, Redo the procedure from step 4.
7.After the firmware has been upgraded successfully, power OFF the Main Power Switch and remove the EP-ROMthat was
attached at Step 4.
8.Power ON the Main Power Switch.
9.Display Tech. Rep. Mode.
10.Touch the (ROM Version) and check the ADF ROM version.
11.Correct the version indication on the ROM label on the Main Control Board using a pen or similar means.
12.Reinstall the Rear Cover.

Solution ID TAUS0653310EN*
Description
How to scan to HDD.
Solution
The scan to hard drive is used in conjunction with scan to User Boxes. To store documents on the HD-504 do the following:
1. Browse to the printer, select Fax/Scan tab, locate the radio button, marked __TX HDD. Select Next, select the One Touch
Name, and (name it by the
document name), select Apply.
2. Walk to the machine and place documents to be stored to HDD box, select the Fax / Scan button and locate the one touch
that was named with the
document name and press Start.
3. Now go back to the browser and select the User Box tab and select the one touch that was programmed and press the
Public box. View the document and
select Download to your folder or the desktop.
4. Double click on the download TIFF or PDF. With the open TIFF or PDF, select Printer and right click select the properties and
then the Output Method
select Save in User Box. The Save In User Box Settings will be displayed. Type in the name of the document that was selected
for the One Touch Name in
step 1, select OK then OK for printer and OK for sending to the printer.
5. The document now will reside on the HDD until deleted. The TIFF or the PDF can now be deleted or saved for future use in a
folder or on the desktop.