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Key terms:
Relevance- affects a business decision
Designer- person who designs AISs; business system design team, producer of
financial information, systems analyst
User- person who may input journal entries into the accounting system, using a
financial spreadsheet to calculate the cost of a product, or using anti-virus
software to protect the system
Evaluator- IT auditor, assessor of internal controls, tax advisor, general auditor,
consultant
Inbound logistics- are the activities associated with receiving and storing raw
materials and other partially completed materials, and distributing those
materials to manufacturing when and where they are needed.
Operations- are the activities that transform inputs into finished goods and
services (e.g. turning wood into furniture for a furniture manufacturer; building a
house for a home builder).
Outbound logistics- are the activities that warehouse and distribute the finished
goods to the customers.
Marketing and sales activities- identify the needs and wants of their customers to
help attract them to the firm’s products and buy them.
Service activities- provide the support of customers after the products and
services are sold to them (e.g. warranty repairs, parts, instruction manuals, etc.).
Enterprise systems- a centralized database that collects data from throughout the
company including orders, customers, sales, inventory and employees
Supply chain- refers to the flow of materials, information, payments, and services
from suppliers all the way through the customer
Firm infrastructure activities- are all of the activities needed to support the firm,
including the CEO, finance, accounting, and legal.