Gubat Citizens Charter

WHAT’S INSIDE:
Message
Executive Order No. 2009—01
Vision—Mission Statement
Goal
List of Frontline Services
Performance Pledges
How to Avail of the Services
Implementing Rules and Regulations

of Republic Act No. 9485
Directory
Feedback Mechanism
MESSAGE
Where I first entered public service eighteen years ago as Municipal Mayor of this town,
my colleagues who were also elected in their own capacity as municipal local officials and I
had a covenant that all records of official transactions of my administration, whether financial
or otherwise will be posted outside the municipal hall in the spirit of transparency and public
accountability. It was embodied in my first Memorandum Order.
According to author P. F. Jardiniano in his book “Public Accountability” published in
1994, “public accountability, which is the administrative, political, and moral responsibility of
public officers to the people in the exercise of their public duties and functions, is embodied
in Article XI of the Philippine Constitution to inculcate in the minds of government functionar-
ies that they “must at all times be accountable to the people, serve them with utmost respon-
sibility, integrity, loyalty and efficiency, act with patriotism and justice, and lead modest
lives – that public office is a public trust”.
The doctrine: “public office is a public trust” not only traces its roots to the 1987 Con-
stitution but also to the many laws passed by Congress aimed at eradicating, if not curbing
graft and corruption in the government. One significant law that easily comes to mind is RA
6713, otherwise known as the Code of Conduct and Ethical Standards for Public Officials and
Employees. Section 2 of RA 6713 states that “public officials and employees shall at all times
be accountable to the people and shall discharge their duties with utmost responsibility, in-
tegrity, competence, and loyalty, act with patriotism and justice, lead modest lives, and up-
hold public interest over personal interest”.
The government, often labeled with red tape, inefficiency and poor accountability,
raised the bar even higher in its pursuit of institutionalizing bureaucratic reforms when Con-
gress enacted RA 9485, or the Anti-Red Tape Law.
The Anti-Red Tape Law, also known as the Anti-Red Tape Act of 2007, essentially rede-
fines public service by putting the interest of the public first and foremost as the end goal of
government service delivery. Thus, it mandates all government agencies and instrumentali-
ties, including local government units, to deliver public service in the most efficient manner
for the sake of the convenience of the public. It intends to remove red tape by doing away
with cumbersome procedures in the government agencies’ provision of services to the public.
RA 9485 seeks to prevent graft and corruption in government and at the same time, im-
prove efficiency in government service delivery. It provides a basis for citizens to demand:
Integrity;
Accountability;
Proper management of public affairs and public property; and
The establishment of effective practices like the adoption of simplified or re-
engineered systems and procedures.
Section 5 of RA 9485 mandates the re-engineering of systems and procedures by all gov-
ernment agencies to reduce red tape in government services. Cutting red tape minimizes the
chances for graft and corruption.
The public in general will benefit from the implementation of RA 9485. Likewise, all
government agencies and instrumentalities, including local government units stand to benefit
from this law.
The benefits to the public or the citizens are the following:
Reduction in time and resources spent on transacting with a government agency or
office.
Enhanced customer satisfaction
On the part of the government, particularly the LGUs, the benefits are:
Reduction in time and resources spent in processing requests/applications from
clients
Positive image for the government
Integrity and accountability in public service
But the heart and soul of the Anti-Red Tape Act of 2007 or ARTA can be found in Sections
1 and 2, Rule IV of the Implementing Rules and Regulations of RA 9485, mandating all govern-
ment agencies and instrumentalities, including local government units, to draft a Citizen’s
Charter.
The Citizen’s Charter is an official document, a service standard, or a pledge, that com-
municates information on the services provided by the concerned government agency to the
public. It describes the step-by-step procedure for availing a particular service, and the guar-
anteed performance level that they may expect for that service.
Included in the Citizen’s Charter, which shall be in the form of billboards or published
materials written either in English, Filipino or in the local dialect, are the following informa-
tion:
Vision and Mission of the office or agency
Identification of the frontline services offered
Clients
Step-by-step procedure to obtain a service
Officer or employee responsible for each step
Maximum time to conclude the process
Documents to be presented by the client and why they are needed
Amount of fees
Procedure for filing complaints
Names and contact details of the officials whom clients can file complaints to
Allowable period for extension due to unusual circumstances
Contact numbers to call for recommendations, inquiries, suggestions as well as
complaints.
In compliance with the mandate of RA 9485, LGU Gubat has drafted its own Citizen’s
Charter, taking into consideration the peculiarity of our municipality embodied in its vision and
mission of transforming the lives of its constituents through Livelihood, Infrastructure, Food/
Family Security, Education/Environmental Protection/Economy.
As we officially launch LGU Gubat’s Citizen’s Charter on July 1, 2009, I implore our citi-
zens to support this noble government endeavor. I also enjoin my fellow local government offi-
cials and employees to put their hearts and minds in the furtherance of RA 9485, because at
the end of the day, our worth as public servants can only be gauged by how we effectively and
efficiently delivered government services to our citizens as exemplified by our Performance/
Service Pledge: Give/grant Unbiased service to all our clients by Being prompt and Attentive
to their needs, through Transparent official transactions.
Gubat is for L.I.F.E!
(SGD.) DEOGRACIAS B. RAMOS, JR.

Municipal Mayor
VISION—MISSION STATEMENT
Vision
The Municipal Government of Gubat is

committed to work for the enhancement of
the quality of life of its people utilizing to the
maximum its available resources towards self-
sustainability equitable development thru
LIFE; enabling its people to live in peace,
happiness and social justice.
Mission
We at the LGU-Gubat pledge to work collabora-
tively towards the effective and efficient implemen-
tation of LIFE (Livelihood, Infrastructure,Family/
Food Security,Education/EnvironmentalProtection /
Economy) through comprehensive agricultural pro-
grams, health services, livelihood programs, infra-
structure and social services towards the realization
of food security, sustainable development and peo-
ple empowerment.
GOAL
To be able to craft a Citizen’s Charter for
the Municipality of Gubat, Sorsogon, that
would promote integrity, accountability,
proper management of resources, responsive-
ness and customer welfare and satisfaction, in
the delivery of frontline services.
List of
Frontline
Services
No. Frontline Services Duration Location
1 Assessment / Appraisal of newly ac- 5 days Municipal Assessor’s Office

quired Real Property (registered
property)
2 Assessment / Appraisal of newly in- 5 days Municipal Assessor’s Office

troduced real property (buildings
and machine)
3 Issuance of Real Property Tax Order 15 minutes Municipal Assessor’s Office
of Payment (delinquent and up-
dated)
4 Issuance of Assessment Certification 15 minutes Municipal Assessor’s Office
Aid to Individual in Crisis Situation 60 minutes Municipal Social Welfare and
(AICS) for non-PhilHealth beneficiar- Development Office
ies
5 Emergency Shelter Assistance for 60 minutes Municipal Social Welfare and
victims of sporadic fire and other (Half day, if col- Development Office
calamities lateral inter-
view/home visit
is necessary)
6 Issuance of OSCA ID cards, medicine/ 5 days Municipal Social Welfare and

commodity purchase booklets of Development Office
senior citizens
7 Day Care Services 3 hours per day Municipal Social Welfare and
Development Office
8 Issuance of Social Case Study Re- 100 minutes Municipal Social Welfare and
ports (Half day, if col- Development Office
lateral inter-
view/home visit
is necessary)
5 days for court

cases
9 Provision of Fertilizer (under 30 minutes Municipal Agriculture Office
FAMAF)
10 Provision of Abaca Planting Materi- 1 day Municipal Agriculture Office
als
11 Provision of Livestock Dewormers 7 minutes Municipal Agriculture Office
(pamurga)
12 Treatment of Animals 45 minutes Municipal Agriculture Office
13 Provision of Artificial Insemination 20 minutes Municipal Agriculture Office

of Large Ruminants
14 Dispersal of Tilapia Fingerlings New—1 day Municipal Agriculture Office
Old—15 minutes
15 Provision of Palay Seeds 15 minutes Municipal Agriculture Office
16 Plant and Field Inspection 1/2 day Municipal Agriculture Office
17 Provision of Vegetable Seeds/ 15 minutes Municipal Agriculture Office

Seedlings
18 Medical Care (consultation) 15 minutes Municipal Health Office
19 MCh – Maternal & Child Care Municipal Health Office

A – Pre-Natal Care 15 minutes
B – Natal Care Depends on dura-
tion of labor
C – Post Natal Care 15 minutes
20 Immunization (Expanded Program on 15 minutes Municipal Health Office
Immunization – EPI)
21 Family Planning 30 minutes – 1 Municipal Health Office

hour
22 Laboratory Services (urinalysis, fe- Municipal Health Office
calysis, pregnancy test)
(Sputum Examination – NTP) 6 hours per batch
(Blood examination) 15 minutes
23 Payment of Real Property Tax 10 minutes Municipal Treasurer’s Office
20 minutes for
delinquent tax-
payers
24 Payment of business tax, fees and 10 minutes Municipal Treasurer’s Office
charges
- New Business
- Renewal
25 Payment of Community Tax Certifi- 5 minutes Municipal Treasurer’s Office
cate
26 Payment of Secretary’s Fees, Police 5 minutes Municipal Treasurer’s Office
Clearance, Library card and other of
the same nature
27 Payment of Treasurer’s Clearance, 20 mins for Municipal Treasurer’s Office
Real Property Tax Clearance Treasurer’s
Clearance
15 mins for Real

Property Tax
Clearance
28 Issuance of Building permit 5 days Municipal Engineer's Officer
29 Issuance of Occupancy Permits 3 days Municipal Engineer's Officer
30 Issuance of Electrical, Sanitary/ 3 days Municipal Engineer’s Office

Plumbing, Mechanical, Fencing and
other related permits
31 Application for Motorized Tricycle 5 minutes Office of the Sangguniang
Operator’s Permit (MTOP) Bayan
32 Application for Dropping or Suspen- 5 minutes Office of the Sangguniang

sion of Motorized Tricycle Opera- Bayan
tor’s Permit (MTOP)
33 Library Service 10 minutes Office of the Sangguniang

Bayan
34 Issuance of Mayor’s Permit for bene- 5 minutes Mayor’s Office
fit dance, caroling, hanging of
streamers, parade/motorcade,
promo sales, cockfights/derby,
butchering, bet takers
35 Issuance of Mayor’s Permit (Business 10 minutes Mayor’s Office

– Market Site and different baran-
gays)
36 Issuance of Mayor’s Clearance 6 minutes Mayor’s Office
37 Timely Registration of: Office of the Municipal Civil

Birth (Legitimate) 30 minutes Registrar
Birth (Illegitimate) 20 minutes
Marriage 10 minutes
Death 40 minutes
38 Delayed Registration of: Office of the Municipal Civil

Birth (Legitimate) 25 minutes Registrar
Marriage 25 minutes
Death 20 minutes
39 Registration of Court Orders/ Office of the Municipal Civil

Decrees & Request of Annotated Re- 45 minutes Registrar
cord
40 Registration of Legal Instruments 30 minutes Office of the Municipal Civil
Registrar
41 Request for Authority to Use the Office of the Municipal Civil

Surname of the Father (RA 9255) 40 minutes Registrar
Performance
Pledges
Republic of the Philippines
MUNICIPALITY OF GUBAT
MUNICIPAL ASSESSOR’S OFFICE
PERFORMANCE / SERVICE PLEDGE
We, the officers and employees of LGU-Gubat delivering frontline services, do hereby
pledge to:
G - ive / grant
U – nbiased service to all our clients by
B – eing prompt and
A – ttentive to their needs, through
T – ransparent official transactions.
No. Frontline Services Duration Person/s Responsible
1 Assessment / Appraisal of newly ac- 5 days Ma. Erme E. Enano

quired Real Property (registered Jaime D. Estipona
property) Rebecca L. Escasinas
Rene John D. Espineda
Municipal Assessor
2 Assessment / Appraisal of newly in- 5 days Ramon A. Fajardo

troduced real property (buildings Jaime D. Estipona
and machine) Rebecca L. Escasinas
Imelda E. Adao
3 Issuance of Real Property Tax Order 15 minutes Rebecca L. Escasinas

of Payment (delinquent and up- Ma. Erme E. Enano
dated) Rene John D. Espineda
4 Issuance of Assessment Certification 15 minutes Jaime D. Estipona

Imelda E. Adao
Rene John D. Espineda Deogracias B. Ramos, Jr.

Municipal Assessor Municipal Mayor
MUNICIPAL SOCIAL WELFARE
AND DEVELOPMENT OFFICE

pledge to:
G - ive / grant
1 Aid to Individual in Crisis Situation 60 minutes Judith Jareño

(AICS) for non-PhilHealth beneficiaries Clerk IV
Jean Fabilane
SWA
Agnes Domingo
SWO III
Sandra Pura
MSWDO
2 Emergency Shelter Assistance for victims 60 minutes Judith Jareño

of sporadic fire and other calamities (Half day, if collat- Jean Fabilane
eral interview/ Agnes Domingo
home visit is neces- Sandra Pura
sary)
3 Issuance of OSCA ID cards, medicine/ 5 days Bernard Buergo
commodity purchase booklets of senior Contractual Employee
citizens
4 Day Care Services Nelly Salvador

All DCWs
5 Issuance of Social Case Study Reports 100 minutes Jean Fabilane

(Half day, if collat- Agnes Domingo
eral interview/ Sandra Pura
home visit is neces- Judith Jareño
sary)
5 days for court

cases
Sandra D. Pura Deogracias B. Ramos, Jr.

Municipal Social Welfare Municipal Mayor
& Development Officer
MUNICIPAL AGRICULTURE OFFICE

pledge to:
G - ive / grant
1 Provision of Fertilizer (under FAMAF) 30 minutes RF Escalora

RE Dagñalan
Roy E. Las Piñas
Elena H. Docot
Teresita D. Sarmiento
Vicente F. Picardo
Rowena F. Brin
Priscilla G. Moncada
Municipal Agriculturist
2 Provision of Abaca Planting Materials 1 day Roy E. Las Piñas

R Estorninos
C Ferreras
AT assigned in bgy
Priscilla G. Moncada
3 Provision of Livestock Dewormers 7 minutes Ronaldo F. Sarmiento

(pamurga) Dennis Estolonio
4 Treatment of Animals 45 minutes Ronaldo F. Sarmiento

Dennis Estolonio
Priscilla G. Moncada Deogracias B. Ramos, Jr.

Municipal Agriculturist Municipal Mayor
MUNICIPAL AGRICULTURE OFFICE

pledge to:
G - ive / grant
5 Provision of Artificial Insemination of 20 minutes RE Dagñalan

Large Ruminants Dennis Estolonio
6 Dispersal of Tilapia Fingerlings New—1 day Michael Esquejo

Old—15 min- V Farenas
utes R Escobal
7 Provision of Palay Seeds 15 minutes RF Escalora

RE Dagñalan
RE Las Piñas
EH Docot
TD Sarmiento
VF Picardo
RF Brin
8 Plant and Field Inspection 1/2 day RF Escalora

RE Dagñalan
RE Las Piñas
EH Docot
TD Sarmiento
VF Picardo
RF Brin
9 Provision of Vegetable Seeds/Seedlings 15 minutes MAO Personnel
Priscilla G. Moncada Deogracias B. Ramos, Jr.

Municipal Agriculturist Municipal Mayor
MUNICIPAL HEALTH OFFICE

pledge to:
G - ive / grant
1 Medical Care (consultation) 15 minutes HP, on duty
2 MCh – Maternal & Child Care Midwife assigned in the

A – Pre-Natal Care 15 minutes area:
Nelia Lim
V. Teruel
C. Estolonio
M. Espaldon
S. Feratero
L. Fercol
E. Espadero
E. Espinocilla
R. Espaldon
P. Endraca
R. Estigoy
B – Natal Care Depends on dura- Midwife on Duty

tion of labor
C – Post Natal Care 15 minutes Midwife assigned in the

area
Anthony S. Lelis, MD. Deogracias B. Ramos, Jr.

Municipal Health Officer Municipal Mayor
MUNICIPAL HEALTH OFFICE

pledge to:
G - ive / grant
3 Immunization (Expanded Program on 15 minutes Midwife assigned in the

Immunization – EPI) area
4 Family Planning 30 minutes – 1 Midwife assigned in the

hour area
5 Laboratory Services (urinalysis, fecaly- Medical Technologist

sis, pregnancy test)
Laboratory Assistant
(Sputum Examination – NTP) 6 hours per batch
(Blood examination) 15 minutes
Anthony S. Lelis, MD. Deogracias B. Ramos, Jr.

Municipal Health Officer Municipal Mayor
MUNICIPAL TREASURER’S OFFICE

pledge to:
G - ive / grant
1 Payment of Real Property Tax 10 minutes Danilo Lelis

Ariel Estera
20 minutes for Leah Espenida
delinquent tax- Frederico Demonteverde
payers Pura Santos
Cecilia Fellone
2 Payment of business tax, fees 10 minutes Danilo Lelis

and charges Ariel Estera
Leah Espenida
- New Business Frederico Demonteverde
Pura Santos
- Renewal Myrna Erpe
3 Payment of Community Tax Cer- 5 minutes Danilo Lelis

tificate Ariel Estera
Leah Espenida
Frederico Demonteverde
Pura Santos
Reymundo F. Quiñones Deogracias B. Ramos, Jr.

Municipal Treasurer Municipal Mayor

pledge to:
G - ive / grant
4 Payment of Secretary’s Fees, 5 minutes Danilo Lelis

Police Clearance, Library card Ariel Estera
and other of the same nature Leah Espenida
Frederico Demonteverde
Pura Santos
5 Payment of Treasurer’s Clear- 20 mins for Cecilia Fellone

ance, Real Property Tax Clear- Treasurer’s Myrna Erpe
ance Clearance Danilo Lelis
Ariel Estera
15 mins for Real Leah Espenida
Property Tax Frederico Demonteverde
Clearance Pura Santos
Reymundo F. Quiñones
Municipal Treasurer
Reymundo F. Quiñones Deogracias B. Ramos, Jr.

Municipal Treasurer Municipal Mayor
MUNICIPAL ENGINEER’S OFFICE

pledge to:
G - ive / grant
1 Issuance of Building Permit 5 days Beda F. Diño

Draftsman II
Engr. Ramuel Babasa
Engr I
Manolo Ereve
Electrical Inspector
Rizalde P. Ermino
Building Official
2 Issuance of Occupancy Permits 3 days Ramuel Babasa

Beda F. Diño
Manolo P. Ereve
3 Issuance of Electrical, Sanitary/ 3 days Ramuel Babasa

Plumbing, Mechanical, Fencing and Beda F. Diño
other related permits Manolo P. Ereve
Rizalde P. Ermino Deogracias B. Ramos, Jr.

Municipal Engineer Municipal Mayor
OFFICE OF THE SANGGUNIANG BAYAN

pledge to:
G - ive / grant
1 Application for Motorized Tricycle 5 minutes Raquel Quiring

Operator’s Permit (MTOP) Margarita Roque
2 Application for Dropping or Suspen- 5 minutes Raquel Quiring

sion of Motorized Tricycle Opera- Margarita Roque
tor’s Permit (MTOP)
3 Library Service 10 minutes Lina Celosa

Nora Escalora
Ramon Felices
Danilo J. Pura Deogracias B. Ramos, Jr.

Municipal Vice-Mayor Municipal Mayor
MAYOR’S OFFICE

pledge to:
G - ive / grant
1 Issuance of Mayor’s Permit for 5 minutes Deogracias B. Ramos, Jr.

benefit dance, caroling, hanging of Municipal Mayor
streamers, parade/motorcade, Jesus Fulay
promo sales, cockfights/derby, Municipal Administrator
butchering, bet takers Linda Escueta
2 Issuance of Mayor’s Permit 10 minutes Jun Listana

(Business – Market Site and differ- Linda Escueta
ent barangays)
3 Issuance of Mayor’s Clearance 6 minutes Linda Escueta

OFFICE OF THE MUNICIPAL CIVIL REGISTRAR

pledge to:
G - ive / grant
1 Timely Registration of: Rodel Esquierra

Birth (Legitimate) 30 minutes Marina Escandor
Birth (Illegitimate) 20 minutes Clarita Laroga
Marriage 10 minutes Rey Encinanres
Death 40 minutes Rowena E. Fajardo
Municipal Civil Registrar
2 Delayed Registration of: Rodel Esquierra

Birth (Legitimate) 25 minutes Marina Escandor
Marriage 25 minutes Clarita Laroga
Death 20 minutes Rey Encinanres
Rowena E. Fajardo
MCR
3 Registration of Court Orders/Decrees Rey Encinares

& Request of Annotated Record 45 minutes Rodel Esquierra
4 Registration of Legal Instruments 30 minutes Rey Encinares

Marina Escandor
5 Request for Authority to Use the Sur- Rey Encinares

name of the Father (RA 9255) 40 minutes Marina Escandor
Rodel Esquierra
Rowena E. Fajardo
Rowena E. Fajardo Deogracias B. Ramos, Jr.

Municipal Civil Registrar Municipal Mayor

pledge to:
G - ive / grant
6 Legitimation of Natural Child 35 minutes Rey Encinares

Marina Escandor
Rowena E. Fajardo
7 Applying for Marriage License 45 minutes Rey Encinares

Marina Escandor
Rowena E. Fajardo
8 Request for Endorsement of Registry Rey Encinares

Records to the Civil Registrar General 30 minutes Rowena E. Fajardo
9 Requesting a Certified Copy of Birth, 60 minutes Rodel Esquierra

Marriage, Death Record and Civil Marina Escandor
Registry Documents on SECPA Clarita Laroga
(Security Paper) thru BREQS Rowena E. Fajardo
Rowena E. Fajardo Deogracias B. Ramos, Jr.

Municipal Civil Registrar Municipal Mayor
How to
Avail of the
Services
MUNICIPAL ASSESSOR’S OFFICE
Frontline Service : I ASSESSMENT / APPRAISAL OF NEWLY ACQUIRED REAL PROPERTIES. (REGISTERED PROP-
ERTY)
THIS IS A WINDOW BASED TRANSACTION
DURA-
STEPS/PROCESS TION REQUIREMENT FEES PERSON
LOCA-
Client Provider RESPONSIBLE TION
1. Present Docu- Deed of Convey-
ment 1. Research 5 mins ance None Ma. Erme E. Enano MASSO
to assessment to E-Data (Sale, Donation
clerk Base etc) Adm. Asst. III
on duty. Jaime E. Estipona MASSO
Adm., Aide IV
O.R. of Real Rebecca L. Escasi-
Issue True 5 mins Prop. P80.00 nas MASSO
True
copy of TD of the property copy Adm. Aide IV
fee
2. Submit TCT/ Photo copy of Rene John E.
OCT Prepare FAS 5 mins OCT/ P20.00 Espineda MASSO
of Prop. If regis- TCT of the Ser.
tered to computer property Fee Mun. Assessor
Sign, Ap-
3. Present Tax praise, 10 mins. RPT Clearance P80.00
Clearance from Secre-
MTO assess & Rec. taries
Approval to
FAAS Fee
4. Pay Transfer Attached OR O.R. of Transfer

tax of 5 mins tax None Ma. Erme E. Enano MASSO
Transfer Tax
to PTO to Adm. Asst. III
Transaction Jaime D. Estipona MASSO
Adm., Aide IV
5. Submit Trans-
action
to Provl. Asses-
sor
Compile all All of the Docu-

Doc. 4 days ments P50.00 Imelda E. Adao MASSO
maxi- & O.R. stated Service
OR & FAAS mum above fee Adm. Aide III
6. Receive own- Provide copy

ers of 1- mins CTC None Imelda E. Adao MASSO
copy of FAAS, approved TR
Doc. to Adm. Aide III
& O.R. client
7. Finish
Transactions.
Frontline Service : ASSESSMENT/APPRAISAL OF NEWLY INTRODUCED REAL PROPERTY (BUILDINBGS &
MACHINE)
DURA-
STEPS/PROCESS TION REQUIREMENT FEES PERSON
LOCA-
1. Present Plan, Examine 1 hour Building Permit None Ramon A. Fajardo MASSO
description or OR Cert. of the
speci- the document cost Adm. Officer IV
fication of the
property of the property Jaime E. Estipona MASSO
Adm., Aide IV
Research E- O.R. Cert. of P50.0 Rebecca L. Escasi-
Data 5 mins land 0 nas MASSO
Ser-
Base for land where prop. Is vice Adm. Aide IV
reference introduce fee
P20.0 Rene John E.
2. Request Prepare FAS 5 mins RPT 0 Espineda MASSO
Ser.
Clearance at MTO to computer Clearance Fee Mun. Assessor
Sign, Ap- All of the Rene John E.

praise, 5 mins. stated None Espineda MASSO
assess & Rec. Doc. & O.R. Mun. Assessor
Approval to
FAAS above
Submit to 4 days Assessment None Imelda E. Adao MASSO

maxi-
Provincial mum Transactions Adm. Aide III
Assessor MASSO
3. Receive copy Release 5 mins. CTC None Imelda E. Adao MASSO

of the above Assessment Adm. Aide III
Transactions. Transactions
4. Receive own- Provide copy
ers of 10 mins. CTC None Imelda E. Adao MASSO
copy of FAAS, approved TR
Doc. to Adm. Aide III
& O.R. client
7. Finish
Transactions.
Frontline Service : ISSUANCE OF REAL PROPERTY TAX ORDER OF PAYMENT (Delinquent
& Updated)
DURA- FEE
STEPS/PROCESS TION REQUIREMENT S PERSON
LOCA-
1. Present previ- Non Rebecca L. Escasi-
ous Search to 5 mins Previous O.R. e nas MASSO
O.R. of the RPT E-Data Base Current O.R. Adm. Aide IV
of RPT (For current RPT) MASSO
Ma. Erme E. Enano
Adm. Asst. III
Non Rebecca L. Escasi-
Print RPTOP 5 mins None e nas MASSO
current &
previous Adm. Aide IV
(For current RPT)
Ma. Erme E. Enano MASSO
Adm. Asst. III
Release Non Rene John D.
2. Receive RPTOP RPTOP 5 mins None e Espineda MASSO
& proceed to
MTO Municipal Assessor
for payment
3. Receive O.R.
to MTO & trans.
Is
finished.
Frontline Service : ISSUANCE OF ASSESSMENT CERTIFCATION

*FOR DAR, DSWD / MSWD, DEPED & OTHER NATIONAL OFFICES RE-
QUIREMENTS
DURA- REQUIRE-
STEPS/PROCESS TION MENT FEES PERSON
Client Provider RESPONSIBLE LOCATION
1. Request Ab- O.R. from Jaime D. Esti-

stract 1. Research 5 mins MTO P80.00 pona MASSO
Rene John D.
or checklist of to E-Data Base of the purpose Espineda MASSO
requirements.
Rene John D.
2. Prepare 5 mins None None Espineda MASSO
certification &
sign
3. Release to 2 mins CTC None Imelda E. Adao MASSO

applicant
MUNICIPAL SOCIAL WELFARE AND DEVELOPMENT OFFICE
Frontline Service: Aid to Individual in Crisis Situation (AICS) for Non-Philhealth Beneficiaries
*Philhealth beneficiaries and their dependents can only avail of AICS if the patient is
confined at the hospital with critical illness and medicines needed are very expensive.
STEPS/PROCESS DURATION REQUIREMENT FEES PERSON RE- LOCATION

CLIENT PROVIDER SPONSIBLE
Be present Conduct inter- 15 minutes None Judith Jareño MSWDO

for the in- view (Clerk IV)
terview Jean Fabilane
(SWA)
Agnes Domingo
(SWO !!!) MSWDO
Bring docu- Prepare Certifi- 10 minutes Doctor’s prescrip- None Sandra Pura
ments cate of Eligibility tion of medicines (MSWDO)
needed (CE) with date, name
and voucher/ of patient, physi- Judith Jareño
have it signed by cian’s signature, Jean Fabilane
the MSWD officer price of medi- Agnes Domingo
cines, & noted by Sandra Pura OMA
LCE , barangay
certification
Villa Espinola
Bring the Accounting Of- 10 minutes CE, voucher, pre- None Elizabeth Enci-
documents fice checks the scription of medi- nares
to OMA requirements and cines, barangay
records the certification
documents/
accountant signs
the voucher
CE, voucher, pre- MTO
Bring the MTO receives and 5 minutes scription of medi- None Nonita F.
signed files the docu- cines, barangay Estareja
documents ments, release certification
at MTO the funds/
assistance
Waits for Purchase the 10 min- Prescription of None Rolando Car- Pharmacy
the medi- medicines utes medicines loto
cines to be needed at the (Utility
purchased pharmacy Worker-
by the Contractual)
MSWDO
staff None MSWDO
Files the offi- 1 minute
Receives cial receipts for Judith, Jean,
the medi- medicines pur- Agnes & San-
cines chased dra
(End of
Transac-
tion)
Frontline Service: Emergency Shelter Assistance for victims of sporadic fire & other calamities
STEPS/PROCESS
CLIENT PROVIDER DURATION REQUIREMENT FEES PERSON RE- LOCA-
SPONSIBLE TION
Be present Conduct interview 15 minutes None Judith, MSWDO
for the inter- Jean, Agnes
view Conduct collateral & Sandra
interview/home Half day
visit if necessary
Prepare Certifi- Certification None MSWDO

Bring docu- cate of Eligibility 15 minutes from the baran- Judith,
ments (CE) gay captain that Jean, Agnes
needed ALOBS and the client’s & Sandra
voucher and have house was de-
it signed by the stroyed by ca-
MSWD Officer lamity
None
Bring the The transaction is 10 minutes CE, ALOBS, Jose Esteves MBO
documents to recorded and the voucher & brgy. Eduardo
Budget Of- Mun. Budget Offi- Certification Felicia
fice cer signs the Ana Estrel-
ALOBS lado
Accounting Office 5 minutes CE, None OMA

Bring the checks the re- ALOBS,voucher
documents to quirements and & brgy. Certifi- Elizabeth
OMAcctg records the docu- cation Encinares
ments/
accountant signs
the voucher
MTO prepares the 10 minutes None MTO

Bring the check & have it CE, ALOBS,
documents at signed by the voucher & brgy. Myrna Erpe
MTO Mun. Adm. & Mun. Certification
Treasurer
Turn-over the pa- MTO
pers and check at Voucher with None Myrna Erpe
MO the check None
5 minutes MO
Claims the Record the check Logbook & None Erlinda Es-
check no. at the record voucher cueta
book & release
the check to cli-
ent
Release the check

(End of
Transaction)
Frontline Service: Issuance of OSCA ID cards, Medicine/Commodity Purchase Booklets of Senior
Citizens
STEPS/PROCESS DURATION REQUIREMENT FEES PERSON LOCATION

CLIENT PROVIDER RESPONSI-
BLE
Secure Issue forms & con- 5 days for 2 copies 1x1 pic- None Bernard Day Center
OSCA ID duct interview to issuance of ture; Buergo for Senior
card fill-up forms if ID recent residence (contractu Citizens,
necessary certificate al worker) Hi-way 59,
(cedula) Gubat,
Sorsogon
Prepare the ID None
card 5 minutes Bernard
None Buergo
Records the trans- 5 minutes
action in the log- Bernard
book & file the Buergo
application form
None
Facilitate the 15 minutes OSCA ID of senior
signing of ID by citizen
OSCA chairman &
LCE (For replacement P100 Bernard
5 days of lost ID card) at the Buergo
Replace- Receive the re- Affidavit of loss; Treas- Day Center
ment of quired documents 1 copy 1X1 pic- ure’s for Senior
Lost ID & prepare the ID ture; Office Citizens
card & facilitate Official receipt Bernard
the signing of ID from the Treas- Buergo
card by OSCA urer’s Office for
chairman & LCE payment of
Php100
OSCA ID card None Day Center
Secure Issue medicine/ 10 minutes for Senior
medicine/ commodity book- Citizens
commodity let
purchase Bernard
booklet Buergo
Frontline Service: Day Care Service
This service is also available in all barangays
STEPS/PROCESS DURATION REQUIREMENT FEES PERSON LOCA-

CLIENT PROVIDER RESPONSI- TION
BLE
Bring child to Conduct inter- 15 minutes Birth Certifi- None Nelly Sal- Day Care
DCW for interview/assessment cate vador Centers
view/ to the child ECCD Card All DCWS
assessment Conduct interview
to parents and fill 10 minutes None Day Care
up the intake Intake form, All DCWs Center
sheet, parents parents’ con-
consent & ECCD sent
checklist ECCD Checklist
3 hrs. per P30/ Day Care
Bring child to day month All DCWs Centers
DCC daily Conduct the daily Session plan, (parents
Mon. to Friday sessions & other program mate- partici-
(June-April) activities w/ chil- rials pation
dren and parents fee)
P20/mo
= bgy
Volun-
tary
Frontline Service: Issuance of Social Case Study Reports and Certificate of Indigency
STEPS/PROCESS DURATION REQUIREMENT FEES PERSON RE- LOCA-
SPONSIBLE TION
CLIENT PROVIDER
1. Submit him- 1. Conducts one on 30 minutes Physician’s referral None Jean, Agnes, MSWDO
self/herself for one interview & re- For further medical Sandra
interview corded in the intake evaluation;
sheet Barangay certifica-
tion
2. conduct home visit
& gather collateral Jean, Agnes,
information if needed Sandra
Half day
3. Preparation of so-
cial case study report Within 1 hour
after data gath- None Jean, Agnes, MSWDO
ering (for hospi- Sandra
tals & PCSO use)
5 days for court

cases
5 minute None Sandra MSWDO

4. Approval and re-
lease of report 1 minute None Judith MSWDO
5. Release the case
2. Acknowledge study report/referral
receipt of social letter
case study re-
port
(End of Trans-
action)
FRONTLINE SERVICES: Payment of Real Property Tax
STEPS/ PROCESS Require- Loca-

Client Provider Duration ment Fee Person Responsible tion
Current Taxpayers
Dependent Danilo Lelis-RCCI;
Last Pay- on the As- Ariel Estera-RCC-I;
1. Proceed to Asses- ment's sessed Leah Espineda, RCC-II,
sors Office to re- Official Value of Frederico Demonte-
quest copy of 1. Compute Receipt if the prop- verde- RCC-II,
RPTOP tax due 5 mins available erty Pura santos. RCC-I MTO
Danilo Lelis-RCCI;
Ariel Estera-RCC-I;
2. Present RPTOP Leah Espineda, RCC-II,
and Previous year's 2. Issue Of- Frederico Demonte-
Official Receipt to ficial Re- verde- RCC-II,
the collector ceipt 3 mins Pura santos. RCC-I MTO
Danilo Lelis-RCCI;
Ariel Estera-RCC-I;
Leah Espineda, RCC-II,
Frederico Demonte-
3. Collect verde- RCC-II,
3. Give payment payment 1 min Pura santos. RCC-I MTO
4. End of transac- 4. End of
tion transaction
Delinquent Taxpayers
Dependent
on the As-
sessed
Value of
the prop-
1. Proceed to Asses- 1. Research erty and
sors Office to re- last record the number
quest copy of of payment of years of Cecilia Fellone,
RPTOP on RPTAR 5 mins delinquency Admin. Aide I MTO
Danilo Lelis-RCCI;
Ariel Estera-RCC-I;
2. Compu- Frederico Demonte-
tation of verde- RCC-II,
2.Give payment tax due 10 mins Pura santos. RCC-I MTO
Danilo Lelis-RCCI;
Ariel Estera-RCC-I;
3. Issuance Frederico Demonte-
3. End of transac- of official verde- RCC-II,
tion receipt 3 mins Pura santos. RCC-I MTO
Danilo Lelis-RCCI;
Ariel Estera-RCC-I;
4. Collec- Frederico Demonte-
tion of pay- verde- RCC-II,
ment 1 min Pura santos. RCC-I MTO
5. End of
transaction
FRONTLINE SERVICE Payment of business tax, fees and charges
STEPS/PROCESS Lo-
Dura- Require- Person Responsi- catio
Client Provider tion ment Fees ble n
New Business
1. Secure and
fill up applica-
tion form from
MO
1. Assess Tax Brgy. Business Danilo Lelis-RCCI;
due Clear- Tax: 1/20 of Ariel Estera-RCC-I;
ance, 1% of capi- Leah Espineda,
CTC,Healt tal; Mayor's RCC-II, Frederico
h Card, Permit Fee: Demonteverde-
Fire Depends on RCC-II,
Clearance the kind of Pura santos. RCC-I
Business
2. Issue Offi-
cial Receipt
2. Give Pay- 3. Collect Pay-
ment ment
3. End of trans- 4. End of
action transactrion
Renewal
1. Present all 1. Research Brgy. Business Myrna Erpe, MTO
documents as Records for Clear- Tax: De- Admin Aide
provided under any tax delin- ance, pendent on
the Revised quency CTC,Healt the gross
Revenue Code h Card, sale for the
of 2005 Fire precceding
Clearance year and the
nature of
business
2. Assess tax Danilo Lelis-RCCI;
due Ariel Estera-RCC-I;
Leah Espineda,
RCC-II, Frederico
Demonteverde-
RCC-II,
Pura santos. RCC-I
2. Give Pay- 3. Collect Pay-
ment ment
3. End of trans- 4. End of
action transaction
FRONTLINE SERVICE: Payment of Community Tax Certificate
STEPS/PROCESS Dura- Re- Fees Person Responsible Loca-

Client Provider tion quirem tion
ent
1. Fill-up Personal 1. Fill up the 5 mins P5.00-Basic Danilo Lelis-RCCI; MTO
Data Slip located Community Tax;P1.00 Ariel Estera-RCC-I;
at the collectors Tax Certificate for every Leah Espineda,
window indicating with the infor- P1,000.00 RCC-II,
the individual's mation given of gross in- Frederico Demonte-
complete name, come from verde- RCC-II, Pura
adress, place of occupation, santos. RCC-I
birth, date of business or
birth, civil status, real prop-
occupation and erty
the gross annual
income for the
preceeding year
2. Signs and 1 min
thumbmarks the
CTC
3. Give Payment 2. Collect Pay- 1 min
ment
tion transaction
FRONTLINE SERVICE: Payment of Secretary's Fees, Police Clearance, Library Card

and other of the same nature
1. Present tax bill 1. Issue official Dependent Danilo Lelis-RCCI; MTO

given by the of- receipt on the na- Ariel Estera-RCC-I;
fice providing the ture of ser- Leah Espineda,
service(i.e. MHO vice to be RCC-II,
for health ser- availed of Frederico Demonte-
vices; MCR for verde- RCC-II, Pura
birth cert, etc.) santos. RCC-I
2. Give Payment 2. Collect pay-
ment
tion transaction
FRONTLINE SERVICE Payment of Treasurer's Clearance, Real Property Tax Clear-
ance
STEPS/PROCESS Dura- Require- Fees Person Responsible Loca-

Client Provider tion ment tion
Treasurer's Clearance
request clear- 1. Research RPTAR 10 mins Cecilia Fellone- Admin. MTO
ance real properties and Aide I
business records if Myrna Erpe- Admin Aide I
the payor is a reg-
istered business-
man/proprietor
1. Payment of 2. Issue Official 3 mins Danilo Lelis-RCCI; Ariel MTO
the required fee Receipt Estera-RCC-I;
Frederico Demonte-
verde- RCC-II,
Pura santos. RCC-I
3. Preparation of 5 mins Myrna Erpe
the Clearance
4. Signing of the 1 min Reymundo F. Quinones- MTO
MT MT
2. End of Trans- 5. ClearanceRe-
action leased
Real Property Tax Clearance
1. Present offi- 1. Research RPTAR 5 mins Cecilia Fellone- Admin MTO

cial RPT Official Aide I
Receipt
2. Give Payment 2. Issue Offical Re- 3 mins Danilo Lelis-RCCI; MTO
ceipt Ariel Estera-RCC-I;
Frederico Demonte-
verde- RCC-II,
Pura santos. RCC-I
3. Preparation of 5 mins Ariel Estera/C. Fellone
tax Clearance
4. Signing of the 1 min Reymundo F. Quinones- MTO
MT MT
3. End of trans- 5. Clearance Re-
action leased
MAYOR’S OFFICE
Frontline Service: Issuance of Mayor’s Permit for benefit dance, caroling, hanging of streamers,
parade/motorcade, promo sales, cockfights/derby, bet takers
Steps/Process Dura- Require- Person Respon- Loca-
Fee
Client Provider tion ment sible tion
Submit/ Approve the re- 2 mins Letter re- Deogracias B. Mayor’s
present request quest Ramos, Jr. Office
quest letter Municipal Mayor
for approval Jesus Fulay
Mun. Adminis-
trator
Payment to Refer
MTO to
Reve-
nue
Code
Prepare permit 2 mins OR from Linda Escueta Mayor’s

for signature of MTO Office
the Mayor or au-
thorized signato-
ries
1 min
Release and Linda Escueta
leave copies for
MO
Frontline Service: Issuance of Mayor’s Clearance
Steps/Process Dura- Person Re-

Requirement Fee Location
Client Provider tion sponsible
Present Po- Police clear- 50.00 Linda Escueta Mayor’s
lice ance Office
Clearance
Prepare Mayor’s 5 min Police clear- Linda Escueta

Clearance for ance & OR
signature of the from MTO
Mun. Mayor
1 min
Release to client Linda Escueta
and leave copy
for MO
Frontline Service: Issuance of Mayor’s Permit (Business—Market Site and different barangays
Steps/Process Person Re- Loca-

Duration Requirement Fee
Client Provider sponsible tion
Get applica- Prepare con- 1 min/ Jun Listana/ MO
tion form & tract of lease stallholder Linda Es-
contract of cueta
lease Release con-
(stallholders) tract of lease 1 min Jun Listana/
Linda Es-
cueta
Submit filled Receive appli- Bgy clear- Refer to
up application cation 1 min ance, CTC, Revenue
pictures Code Jun Listana
Prepare the
Mayor’s Per- 5 mins Linda Es-
mit for signa- cueta
ture of the
Mun. Mayor
Release per- 1 min Linda Es-

mit and leave cueta
copy for MO
OFFICE OF THE SANGGUNIANG BAYAN
Frontline Service : Application for Motorized Tricycle Operator’s Permit (MTOP)
STEPS/PROCESS PERSON RE-

DURATION REQUIRE- FEES SPONSIBLE LOCA-
MENT TION
Client Provider
Submit appl Receive / 2 min. Letter of Ap- NONE Sec. to the SB/ OSB
Letter for Record plications for Staff SB Secre-
MTOP MTOP, Res. tariat Margarita
Certificate, L. Roque
Barangay
Clearance,
Certificate of
Registration
from LTO,
Official Re-
ceipt
Frontline Service : Application for Motorized Tricycle Operator’s Permit (MTOP) Dropping or
Suspension
STEPS/PROCESS FEES PERSON RE-

DURA- REQUIRE- SPONSIBLE LOCA-
TION MENT TION
Client Provider
Secure app
Form fr SB SB Sec/Eman SB /
Or MO MO
File the Inform of the 2 min. Application SB Secretary

Application requirements for Raquel E. SB Ser-
and answer Dropping or Quiring/ cretariat
queries suspension Margarita L.
Roque
Pay MTOP
Dropping fee P 30.00 MTO
receipt of
payment for
dropping
Submit Letter Receive &

Request for calendar the 2 mins
Suspension of request
MTOP
Frontline Service : Library Services
STEPS/PROCESS FEES PERSON RE-

DURA- REQUIREMENT SPONSIBLE LOCA-
TION TION
Client Provider
I – Apply for Furnish 10 min. OR from Treas- Lina Celosa Gubat

Library Card Require urer’s Office Nora Escalora Munici-
ments 2 Copies of 1 x 1 Ramon Felices pal Li-
picture Applica- brary
tion form duly ac- P 20.00
complished
OFFICE OF THE MUNICIPAL ENGINEER
Issuance of Building Permit
Fees:
Please refer to the Revised Building Code or 2005 Revenue Code of the Municipality of Gubat
Requirement(s):
4 copies Lot Plan with Certification of a Geodetic Engineer that the proposed building will not encroach on ad-
joining properties
4 copies Site Development Plan indicating the setback/yard distances at the front, sides and back with Per-
spective
4 sets Building Plans (Architectural, Structural, Sanitary/Plumbing, Electrical, Mechanical
3 copies Bill of Materials and Cost Estimates
3 copies Specifications
3 copies Title of Property (Transfer Certificate of Title)
3 copies Deed of Sale/Lease Contract/Contract to Sell, if the TCT is not in the name of the owner/applicant
4 copies Latest Tax Declaration and Certificate of Real Property Tax Payment
1 piece Construction Logbook
Application forms (building, sanitary/plumbing, electrical, mechanical)
2 copies Structural Design Computations with seismic analysis which conform to the latest NSCP – for 2 storeys
and above or 1 storey with attic/mezzanine/roof deck/penthouse
2 copies previous approved plan or permit in case of addition, alteration and renovation
2 copies certification regarding structural stability of existing foundation in case of addition
2 copies Plate Load Test Analysis – for 3 storeys or 2 storeys with attic/mezzanine/roof deck/penthouse
2 copies Soil Boring Test Result – for 4 storeys and above or 3 storeys and above with attic/mezzanine/roof
deck/penthouse
2 copies Clearances from other government agencies exercising regulatory functions such as:
Housing and land Use Regulatory Board – for zoning and land use of all types of building/structure
Bureau of Fire Protection – for all types of building/structure
Environment and Natural Resources Office/Department of Environment and Natural Resources – for all com-
mercial and industrial buildings
Department of Labor and Employment – for industrial buildings
Department of Health – for health hazards related building/structure
Air Transportation Office – for building/structure exceeding 45.0 meters in height
Philippine Tourism Authority – for tourist oriented project
Department of Education – for educational buildings
Energy Regulatory Board – for gas stations
NOTES:
The number of copies indicated above already includes the requirement for securing a Zoning Clearance from
the designated Zoning Officer and a Fire Clearance (Bureau of fire Protection)
For commercial and industrial buildings, provide 1 set of electrical and mechanical plan, specifications and
bill of materials and cost estimates for submission to the Department of Labor and Employment.
If all the clearances have been secured, the rest of the other documents indicated above are required to be
submitted to the office of the building official:
4 sets Building Plans
3 copies Specifications
3 copies Bill of Materials and cost estimates
3 copies Lot Documents
To facilitate processing, please take note of the following before submitting the plans and other requirements
to the CEO:
Requirements of the National Building Code
Requirements of the Referral Codes (Architectural Code, Philippine Electrical Code [PEC], Revised Plumb-
ing Code, Structural Code [NSCP], Mechanical Engineering Code [PSME])
Laws and ordinances affecting the design/project
Compliance with BP 344 (Accessibility Law) shall be indicated in detail on plans for commercial, institu-
tional and public buildings
If setback/yard requirements are not met on the sides and at the back/rear then a Firewall (strictly no
opening) extending up to at least 1 meter from the roof level shall be provided. It shall be indicated on
the site development plan with owner’s conformity.
Grease Traps/Oil Separator shall be provided for hotels, restaurants, eateries, terminals, gasoline stations,
auto repair shops, bakeries and other similar establishments.
All revisions/additions in the plan shall have an acknowledgment of the designer.
Special Power of Attorney shall be provided if the owner is not the signatory in all application forms, plans
and documents.
All application forms and letters must be properly filled-up with all the necessary information available.
Forms and letters, Plans, Specifications, Bill of Materials and Cost Estimates and other pertinent documents
must be signed and sealed by the designer and signed by the owner.
How to Avail of the Service
Steps Duration Person Responsible
1. Secure Building Permit Application Forms Beda F. Diño

Draftsman II
Ask for building permit application forms with the Engr. Ramuel Babasa
list of requirements Engineer I
Manolo P. Ereve
Electrical Inspector
2. Secure 1st Endorsement to Other Offices/ Beda F. Diño

Agencies Engr. Ramuel Babasa
Manolo P. Ereve
Present the plans and the required supporting
documents to any member of the Building Staff for
initial verification of the requirements.
Then, an endorsement to other offices/agencies
(Fire Dept, ENRO, DOLE, etc) will be given to the
applicant to secure the required clearances.
3. Submit Requirements Ramuel Babasa
Submit the plans and the required supporting docu-

ments and clearances to the receiving section.
In his/her absence, the other members of the
Building staff will take charge.
4. Line and Grade Verification Beda F. Diño

Ramuel Babasa
Technical staff in-charge will conduct site inspec-
tion to establish and determine setbacks and grades
in relation to road lots, property lines, street or
highways whether existing or proposed, including
road widening and construction of various public
utilities and other infrastructure project.
5. Evaluation and Assessment
Civil engineer evaluates and assesses the Line and 60 minutes Engr. Ramuel Babasa
Grade, Structural Plans and related documents,
Architects evaluate architectural plans and related 60 minutes Engr. Ramuel Babasa
documents,
The sanitary/master plumber evaluates and as-
sesses the plumbing/sanitary plans and related 60 minutes Engr. Ramuel Babasa
documents,
Technical staff evaluates and assesses the mechani- 60 minutes Engr. Ramuel Babasa
cal plans and related documents,
Technical staff evaluates and assesses the electri- 60 minutes Manolo P. Ereve
cal plans and related documents.
6. Inquiry of the Status of Application 15 minutes Engr. Ramuel Babasa
Inquire about the result of evaluation and assess-

ment of his application.
7. Returned Plans and Documents (OPTIONAL, if 15 minutes

there are no deficiencies, proceed to Step #10)
Receive the plans and documents for correction, if

there are deficiencies found in the plans and perti-
nent documents
8. Submit Lacking Documents/Corrected Plans 15 minutes Engr. Ramuel Babasa

Beda F. Diño
Submit the lacking documents/corrected plans to Manolo P. Ereve
any member of the Building Staff for review.
9. Review of Plans/Documents 10 minutes Engr. Ramuel Babasa

Beda F. Diño
The technical staff reviews the submitted cor-
rected plans and completeness of documents for
processing.
10. Issuance of Order of Payment 5 minutes Engr. Ramuel Babasa
Receive the Order of Payment if the application is

found to be complete and in order.
11. Submit Official Receipt ½ day Engr. Ramuel Babasa
Go back to the building office and submits the offi-

cial receipt.
12. Processing of Permits 10 minutes Engr. Ramuel Babasa

Beda F. Diño
Building Staff processes the plans and pertinent Manolo P. Ereve
documents for final approval of the building offi-
cial.
13. Approval of Permit 10 minutes Engr. Rizalde P. Ermino
Buidling Official
Building Official approves the building permit.
14. Release of Permit Engr. Ramuel Babasa
Receive the approved permit after one (1) day from

submission of the official receipt.
Securing other building-related permits
Types of Permit/s and Requirement
Electrical Permit
This document is required before putting up new or additional, or alteration of electrical installations involving
at least 20 outlets or a capacity of 4 Kw. For new buildings, this forms part of the requirements for a Building
Permit Application.
Requirements:
1. Electrical Permit Application Form signed by a professional Electrical Engineer.
2. Electrical Plans
3. Electrical Specifications
Bill of Materials and Cost Estimates
Mechanical Permit
This is required before the installation of new or additional, removal or alteration of machinery of at least 20
HP. For new buildings, this forms part of the requirements for Building Permit application.
Requirements:
1. Mechanical Permit Application Form signed by a professional Mechanical Engineer.
2. Mechanical Plans
3. Mechanical Specifications
Sanitary/Plumbing Permit
This document is required before the construction of new or additional, or alteration of existing plumbing in-
stallations, water supply, storm drainage, water purification and sewerage treatment plants. For new build-
ings, this forms part of the requirements for a Building Permit application.
Requirements:
1. Sanitary/Plumbing Permit Application Form signed by a Sanitary or Master Plumber
2. Sanitary/Plumbing Plans
3. Sanitary/Plumbing Specifications
Fencing Permit
This is secured prior to actual construction of a fence.
Requirements:
1. Fencing Permit Application Form
2. Fencing Plan
3. Bill of Materials and Cost Estimates
4. Lot Plan with Certification of a Geodetic Engineer that the proposed fence will not encroach on adjoining
properties
5. Transfer Certificate of Title
6. Deed of Sale/Lease Contract/Contract to Sell (if the TCT is not in the name of the owner/applicant)
7. Updated Real Property Tax Declaration
Certificate of Real Property Tax Payment
Demolition Permit
This Permit is secured prior to the systematic dismantling or destruction of a building or structure in whole or
in part.
Requirements:
1. Demolition Permit Form
2. Sketch plan of area to be demolished
Certificate of Real Property Tax Payment
Temporary Service Connection Permit

This Permit is secure for temporary service connection to a power utility for lighting and power construction,
Christmas decorative lighting, lighting of cemeteries, temporary lighting for carnivals/fiestas, testing, etc.
Requirements:
1. Permit Form (DPWH Form No. 96-005-E)
2. Building Permit (for new construction)
3. Electrical Plan/Layout
Fire Safety Inspection Certificate (FSIC)
Excavation and Ground Preparation Permit

This Permit is secure prior to actual ground preparation and excavation after the building line is established.
It is also a requirement for a Water Connection request to Gubat Water District.
Requirements:
1. Accomplished Permit Form (MPW Form No. 77-014-B)
For GWD connection purposes, present accomplished GWD application form
Sidewalk Construction Permit

This permit is secured prior to the construction and repair of sidewalks.
Requirements:
Sketch plan of sidewalk to be constructed/repaired.
Scaffolding Permit
This permit is secured whenever the erection of scaffolding occupies street lines.
Requirements:
Sketch plan of street line to be occupied
Sign Permit
This permit is secured prior to the installation, erection, attachment, painting of any form of signages.
Requirements:
1. Sign Permit Form
2. Building Permit Form whenever there is a concrete/steel structure.
3. Structural Analysis
4. Zoning Clearance
5. Permit Form (DPWH Form No. 96-001-E) whenever there is an electrical connection
6. Fire Clearance whenever there is an electrical connection
7. Sketch plan of signage/s to be installed/erected.
8. Location/vicinity plan
9. Lot documents whenever it occupies a private lot
10. DPWH clearance (for national roads/highways)
1. Secure Application Forms 15 minutes Engr. Ramuel Babasa

Beda F. Diño
Ask for the particular permit form applied for Manolo P. Ereve
from any member of the Building Staff.
2. Submit Requirements 15 minutes Engr. Ramuel Babasa
Submit the duly accomplished application

form and documents to the staff in charge of
receiving
3. Evaluation and Assessment 30 minutes Engr. Ramuel Babasa

Beda F. Diño
The technical staff evaluates and assesses the Manolo P. Ereve
submitted plans and pertinent documents for
compliance with the requirements of the
building code, referral codes, laws and ordi-
nances.
4. Make a Follow-Up After 1 day Engr. Ramuel Babasa

Beda F. Diño
Make a follow up to inquire the status of the Manolo P. Ereve
application
5. Order of Payment 10 minutes Engr. Ramuel Babasa

Beda F. Diño
If the documents are in order, the applicant Manolo P. Ereve
receives an Order of Payment stating the fees
to be paid.
6. Payment of Fees 5 minutes
Proceed to the Municipal Treasurer’s Office

for payment
7. Submit Official Receipt 10 minutes Engr. Ramuel Babasa
Submit the official receipt to the staff in

charge of everything
8. Processing of Permit 1 day Engr. Ramuel Babasa

Beda F. Diño
Building staff processes the plans and perti- Manolo P. Ereve
nent documents for final approval of the
building official.
9. Release of Permit 10 minutes
Receive the approved permit

Securing an Occupancy Permit
Requirement(s)
Certificate of Completion from the Building Official
Certificate of Completion – Mechanical, Electrical and Sanitary/Plumbing Permits
Logbook of building construction and Building Inspection Sheet duly accomplished by the contractor (if
undertaken by contract) and signed and sealed by the architect or civil engineer.
Certificate of Final Electrical Inspection
Final Fire Safety Inspection Report by the Bureau of Fire Protection
1. Secure Certificate of Completion Forms Engr. Ramuel Babasa

Beda F. Diño
Ask for Completion forms to any member of Manolo P. Ereve
the building staff.
2. Secure 2nd Endorsement to other offices/ Engr. Ramuel Babasa

agency Beda F. Diño
Manolo P. Ereve
Present the duly accomplished form and re-
lated documents to any member of the
building staff for initial verification of the
requirements. Then, 2nd endorsement will
be given to secure Fire Safety Inspection
Certificate from Fire Department and Safety
Inspection Certificate from DOLE for indus-
trial buildings
3. Submit Requirements Engr. Ramuel Babasa

Beda F. Diño
Submit the duly accomplished forms and re- Manolo P. Ereve
lated documents, safety certificates, as-built
plans (for any deviations of the approved
plan) and detailed
Sketch of location to the one in-charge of
receiving. In his/her absence, the other
members of the building section staff takes
charge. Applicant request for an inspection
schedule.
4. Review/Evaluate the submitted forms and Engr. Ramuel Babasa

pertinent documents Beda F. Diño
Manolo P. Ereve
Technical staff reviews the forms and the
entries of construction activities in the con-
struction logbook.
5. Building Inspection 120 minutes Engr. Ramuel Babasa

Beda F. Diño
Building inspectors/technical staff conduct Manolo P. Ereve
actual inspection of the completed building/
structure in accordance with the approved
plans and specifications
6. Preparation of Inspection Report 30 minutes Engr. Ramuel Babasa

(optional, if the building inspectors found no Beda F. Diño
deviations/violations) Manolo P. Ereve
If the building inspectors found that the

completed project had deviations from the
approved plans, the applicant will be given
an inspection report that lists the needed
corrections or other documents required.
7. Perform Corrections/Submit Additional 30 minutes Engr. Ramuel Babasa

Documents Beda F. Diño
Manolo P. Ereve
Make the necessary corrections/submits ad-
ditional documents listed in the inspection
report. Then the applicant will inform the
building inspectors that corrections have
been done for reinspection.
8. Reinspection of the Building 1 hour
Technical staff conducts reinspection if the

deficiencies stated at the inspection report
have been corrected.
9. Issuance of Order of Payment 10 minutes Engr. Ramuel Babasa

Beda F. Diño
Once all the requirements have been com- Manolo P. Ereve
plied with, an assessment will be given.
10. Submit Official Receipt 5 minutes Engr. Ramuel Babasa

Beda F. Diño
Submits the official receipt to any member Manolo P. Ereve
of building staff.
11. Processing of Permits ½ day Engr. Ramuel Babasa

Beda F. Diño
Building staff prepared the certificate and Manolo P. Ereve
processes the submitted documents for final
approval of the building official.
12. Approval of Permit 10 minutes Engr. Rizalde P. Ermino

Building Official
Building Official approves the certificate of
occupancy.
13. Release of Certificate of Occupancy 10 minutes Engr. Ramuel Babasa
Applicant receives the approved certificate

IMPLEMENTING RULES AND REGULATIONS
REPUBLIC ACT NO. 9485
RESOLUTION NO. 081471

WHEREAS, Article II, Section 27 of the Constitution provides that the State shall maintain honesty and integrity in
the public service and shall take positive and effective measures against graft and corruption;
WHEREAS, there is an urgent need to establish system that will eliminate bureaucratic red tape, avert graft and
corrupt practices and improve the efficiency of government frontline services;
WHEREAS, in response to the urgent need to eliminate red tape and improve frontline service delivery, the Thir-
teenth Congress enacted on June 2, 2007 Republic Act No. 9485, otherwise known as the Anti-Red Tape Act of
2007;
WHEREAS, RA No. 9485 aims to promote transparency in government with regard to the manner of transacting
with the public by requiring each agency to simplify frontline service standards to observe in every transaction
and make known these standards to the client;
WHEREAS, Section 16 of the same law mandates the Civil Service Commission, in coordination with the Develop-
ment Academy of the Philippines (DAP), the Office of the Ombudsman (OMB) and the Presidential Anti-Graft Com-
mission (PAGC), to promulgate the necessary rules and regulations to implement said Act;
WHEREAS, the CSC together with the DAP, OMB and PAGC, conducted a series of consultative meetings with vari-
ous stakeholders to gather comments and recommendations as well as to discuss possible issues in the implemen-
tation of the “Anti-Red Tape Act of 2007;”
NOW THEREFORE, the Commission RESOLVES to adopt the implementing rules and regulations of RA No. 9485, as
follows:
RULE I. COVERAGE
SECTION 1. These Rules shall apply to all government offices and agencies including local government units and
government-owned or controlled corporations with or without original charter that provide frontline services as
defined in the Act, however, their respective frontline services are deemed included.
RULE II. INTERPRETATION
SECTION 1. These Rules shall be interpreted in the light of the Declaration of Policy found in Section 2 of the Act:
“It is hereby declared the policy of the State to promote integrity, accountability, proper management of public
affairs and public property as well as to establish effective practices aimed at the prevention of graft and corrup-
tion in government. Towards this end, the State shall maintain honesty and responsibility among its public offi-
cials and employees, and shall take appropriate measures to promote transparency in each office or agency with
regard to the manner of transacting with the public, which shall encompass a program for the adoption of simpli-
fied procedures that will reduce red tape and expedite transactions in government.’
SECTION 2. Definition of Terms. For purposes of these Rules, the following terms shall mean:
(a) ”Action” refers to the written approval or disapproval made by a government office or agency on the applica-
tion or request submitted by a client for processing.
(b) “Citizen’s Charter” refers to an official document, a service standard, or a pledge, that communicates, in sim-
ple terms, information on the services provided by the government to its citizens. It describes the step-by-step
procedure for availing a particular service, and the guaranteed performance level that may expect for that ser-
vice.
(c) “Citizen” with reference to the Citizen’s Charter refers to the clients whose interests and values are ad-
dressed by the Citizen’s Charter and, therefore, included not only the citizens of the Republic of the Philippines,
but also all the stakeholders, including but not limited to, users, beneficiaries, other government offices and
agencies, and the transacting public.
(d) “Complex Transactions” refers to requests or applications submitted by clients of a government office which
necessitate the use of discretion in the resolution of complicated issues by an officer or employee of said govern-
ment office, such transaction to be determined by the office concerned.
(e) “Fixer” refers to any individual whether or not officially involved in the operation of a government office or
agency who has access to people working therein and whether or not in collusion with them, facilitates speedy
completion of transactions for pecuniary gain or any other advantage or consideration.
(f) “Fixing” refers to the act that involves undue facilitation of transactions for pecuniary gain or any other ad-
vantage or consideration.
(g) “Frontline Service” refers to the process or transaction between clients and government offices or agencies
involving applications for any privilege, right, permit, reward. License, concession, or for any modification, re-
newal or extension of the enumerated applications and/or requests which are acted upon in the ordinary course
of business of the office or agency concerned.
(h) “Irrelevant requirements” refers to any document or performance of an act not directly material to the reso-
lution of the issues raised in the request or needed in the application submitted by the client.
(i) “Officer or Employee” refers to a person employed in a government office or agency required to perform spe-
cific duties and responsibilities related to the application or request submitted by a client for processing.
(j) “Published Materials” refers to printed, computer-generated, or photocopied materials, and procedural manu-
als/flowcharts, made available to the public or uploaded in the official government websites, containing the basic
information on accessing frontline services.
(k) “Report Card Survey” refers to an evaluation tool that provides a quantitative measure of actual public ser-
vice user perceptions on the quality, efficiency and adequacy of different frontline services, as well as a critical
evaluation of the office or agency and its personnel. It is an instrument that also solicits user feedback on the
performance of public services, for the purpose of exacting public accountability and, when necessary, proposing
change.
RULE III. RE-ENGINEERING OF SYSTEMS AND PROCEDURES
SECTION 1. Within one (1) year from effectivity of the Rules, each office or agency shall:
Determine which processes or transactions constitute frontline service;

Undertake reengineering of transaction systems and procedures, including time and motion studies, if
necessary; and after compliance thereof,
Set up their respective service standards to be known as the Citizen’s Charter
SECTION 2. The reengineering process shall include a review for the purposes of streamlining of the following:
Steps in providing the service;

Forms used;
Requirements;
Processing time; and
Fees and charges.
There shall also be a review of the location of offices providing frontline services and directional signs to facili-
tate transactions.
SECTION 3. In the evaluation of official forms, government offices and agencies rendering fronline services shall
limit the number of signatories to a maximum of five (5) signatures of officers or employees directly supervising
the evaluation, approval or disapproval of the request, application, or transaction.
The head of government office or agency shall prescribe, through an appropriate order, the rules on the proper
authority to sign in the absence of the regular signatory, as follows:
If there is only one official next in rank, he/she shall automatically be the signatory;
If there are two or more officials next in rank, the appropriate office order shall prescribe the order of priority
among the officials next in rank within the same organizational unit; or
If there is no official next in rank present and available, the head of the department, office or agency shall desig-
nate an officer-in-charge from among those next lower in rank in the same organizational unit.
RULE IV. CITIZEN’S CHARTER
SECTION 1. The Citizen Charter shall include the following information:

Vision and mission of the government office or agency;
Identification of the frontline services offered and the clientele;
The step-by-step procedure to obtain a particular service;
The officer or employee responsible for each step;
The maximum time to conclude the process;
Document/s to be presented by the client, with a clear indication of the relevancy of said document;
The amount of fees, if necessary;
The procedure for filing complaints in relation to requests and applications, including the names and contact
details of the officials/channels to approach for redress;
Allowable period for extension due to unusual circumstances; i.e. unforeseen events beyond the control of
concerned government office or agency; and
Feedback mechanisms, contact numbers to call and/or persons to approach for recommendations, inquiries,
suggestions as well as complaints.
SECTION 2. The Citizen’s Charter shall be in form of Information billboards which should be posted at the main
entrance of the offices or at the most conspicuous place, and in the form of published materials written either in
English, Filipino, or in the local dialect.
SECTION 3. The head of office or agency shall constitute a task force to prepare a Citizen’s Charter pursuant to
the provisions of the Act and These Rules, taking into consideration the stakeholders, users and beneficiaries of
the frontline services, and shall conduct consultative formulation and refinement of the provisions of the Charter.
The participation of non-government organizations and other concerned group shall be encouraged. The head of
office or agency shall formally issue and release the Charter and shall monitor and periodically review its imple-
mentation. Offices and agencies with existing service standards shall evaluate these standards to ensure compli-
ance with the provisions of this Rule.
SECTION 4. The office or agency shall review the Citizen’s Charter whenever necessary, but not less than once
every two years.
SECTION 5. The assistance of the Civil Service Commission and the Development Academy of the Philippines may
be requested for the purposes of complying with Rules III and IV.
SECTION 6. The activities in Rules III and IV shall be monitored by the Civil Service Commission through its Re-
gional Offices and Field Offices for re-evaluation and benchmarking.
RULE V. ACCOUNTABILITY OF HEADS OF OFFICES AND AGENCIES
SECTION 1. The head of the office or agency shall be primarily responsible for the implementation of these Rules
and shall be held accountable to the public in rendering fast, efficient, convenient and reliable service. All trans-
actions and processes are deemed to have have been made with the permission or clearance from the highest au-
thority having jurisdiction over the government office or agency concerned. In case of failure to comply with
these Rules, appropriate charges may be filed against the Head of office or agency under existing law and rules,
before the appropriate forum.
RULE VI. ACCESSING FRONTLINE SERVICES

SECTION 1. All offices and agencies are enjoined to undertake a continuing basis programs to promote customer
satisfaction and improve service delivery and other similar activities for officers and employees in frontline ser-
vices.
SECTION 2. Acceptance and Denial of the Applications and Requests.
All officers or employees shall accept written applications, requests, and/or documents being submit-
ted by clients of the office or agency.
The responsible officer or employee shall acknowledge receipt of such application and/or request by
writing or printing clearly thereon his/her name, the unit where he/she is connected with, and the
time and date of receipt.
The receiving officer or employee shall perform a preliminary assessment of the request so as to pro-
mote a more expeditious action on requests, and shall determine through a cursory evaluation the
sufficiency, of submitted requirements for a request or application, taking into consideration the
determined response time for the transaction.
All applications and/or requests in frontline services shall be acted upon within the period prescribed
under the Citizen’s Charter, which in no case shall be longer than five (5) working days in the case
of simple transactions and ten (10) working days in the case of complex transactions from the time
the request or application was received.
Depending on the nature of the frontline services requested or the mandate of the office or agency
under unusual circumstances, the maximum time prescribed above may be extended. For the ex-
tension due to the nature of frontline services, the period for the delivery of frontline services
shall be indicated in the Citizen’s Charter, which shall not be more than five(5) working days for
simple transactions and not more than ten (10) working days for complex transactions. The office
or agency concerned shall notify the requesting party in writing of the reason for the extension and
the final date of release of the frontline service/s required.
In case the applicant disagrees, he/she may resort to the grievance or complaint mechanisms pre-
scribed in the Citizen’s Charter.
No application or request shall be returned to the client without appropriate action. In case an appli-
cation or request is disapproved the officer or employee who rendered the decision shall send a
formal notice to client within five (5) working days from the receipt of the request and/or applica-
tion stating therein the reason for the disapproval including a list of specific requirement/s which
the client failed to submit.
Any denial of request for access to government service shall be fully explained in writing, stating
the name of the person making the denial and the grounds upon which such denial is based. Any
denial of request is deemed to have been made with the permission or clearance from the highest
authority having jurisdiction over the government office or agency concerned.
This Section shall also apply to government offices or agencies which allow computer-based access to
frontline services.
SECTION 3. Working Schedule. – Heads of offices and agencies which render frontline services shall adopt appro-
priate working schedules to ensure that all clients who are within their premises prior to the end of official work-
ing hours are attended to and served even during lunch break and after regular working hours. Offices and agen-
cies may consider providing services as early as seven (7) in the morning until as late as seven (7) in the evening
to adequately attend to clients. The frontline services must at all times be complemented with adequate staff by
adopting mechanisms such as rotation system among office personnel, sliding flexi-time, reliever system espe-
cially in peak times of the transaction, or providing skeletal personnel during lunch and snack time.
To ensure the uninterrupted delivery of frontline services, the heads of offices and agencies shall adopt
the appropriate mechanisms within six (6) months from the effectivity of these rules.
SECTION 4. Identification Card. _ All officers or employees transacting with the public shall be provided with an
official identification card which should be worn during office hours. The information on the identification card
should be easy to read, such that the officials and employees concerned can be identified by the clients. For cer-
tain agencies where identification card is not provided, the officers and employees must wear nameplates or
other means of identification.
SECTION 5. Public Assistance Desk. – Each office or agency shall establish a public assistance/complaint desk in all
their offices, where an officer or employee knowledgeable on frontline services shall at all times be available for
consultation and advice. The desk shall be attended even during breaktime.
The office or agency shall institute hotline numbers, short message service, information communication
technology, or other mechanisms by which the clients may adequately express their complaints, comments, or
suggestions. It may also institute one-stop shops or walk-in service counters. Special lanes may be established for
pregnant women, senior citizens, and persons with disabilities.
SECTION 6. Automatic Extension of Licences, Permits, and Authorities. – If a government office or agency fails to
act on an application and/or request for renewal within the prescribed period, said permit, license or authority
shall automatically be extended until a decision or resolution is rendered on the application for renewal. In this
instance, the applicant shall be informed prior to the expiration of the original period that more time is required
to evaluate the application or request.
No automatic extension or renewal shall apply to an expired permit, license, or authority. No automatic extension
or renewal shall also apply when the permit, license or authority covers activities which pose danger to public
health, public safety, public morals or to public policy including, but not limited to, natural resource extraction
activities.
RULE VII. REPORT CARD SURVEY
SECTION 1. The Civil Service Commission, in coordination with the Development Academy of the Philippines, shall
conduct a survey to obtain feedback on existence and effectiveness of, as well as compliance with the Citizen’s
Charter, and how the office or agency is performing insofar as frontline services are concerned. The survey shall
also be used to obtain information and/or estimates of hidden costs incurred by clients to access frontline ser-
vices which may include, but is not limited to, bribes and payments to fixers. The Civil Service Commission may
tap other government agencies, educational institutions such as Association of Schools of Public Administration,
non-government organizations, or other concerned individuals or groups and may utilize existing government pro-
grams, and support systems.
The evaluation tool may be linked with the program of the Civil Service Commission to: (1) provide critical
evaluation of the office or agency, and its personnel; (2) check clients satisfaction, operational efficiency and ar-
eas vulnerable to corruption; (3) highlight best practices; (4) provide incentives for excellent service delivery;
and (5) give recommendations for improvement in problem areas and inefficiencies in frontline services.
The Civil Service Commission shall publicize the results in an annual report card survey and furnish the govern-
ment agency concerned the result of the survey assessment, evaluation and/or observations. Such assessment,
evaluation and/or observations shall also be incorporated in agency’s annual report and shall be considered in the
improvement, revision, modification, enhancement, or amendment of its Citizen’s Charter and/or frontline ser-
vices.
The Report Card Survey may include the following: (1) the service provider – personal disposition of the employee
providing the service sought of; (2) the quality service – how the service was provided to the client; and (3) the
physical working condition – how the physical setup/lay-out of the office affects the performance, efficiency, and
accessibility of the service provided.
RULE VIII. DISCIPLINARY ACTION
SECTION 1. After compliance with the substantive and procedural due process, the following shall constitute vio-
lations of the Act and its Rules together with the corresponding penalties.
Light offense – (1) Refusal to accept application and/or request within the prescribed period or any
document being submitted by a client;
Failure to act on an application and/or request or failure to refer back to the client a request which
cannot be acted upon due to lack of requirement/s within the prescribed period;
Failure to attend to clients who are within the premises of the office or agency concerned prior to the
end of official working hours and during lunch break;
Failure to render frontline services within the prescribed period on an application and/or request with-
out due cause;
Failure to give client a written notice on the disapproval of an application or request; and
Imposition of additional irrelevant requirements other than those listed in the first notice under Rule VI,
Section 1 (6).
The term “prescribed period” shall refer to the period specified under the Citizen’s Charter, or in the absence
thereof, the period provided for under Rule VI, Section 1 (4) hereof.
Penalties for light offense shall be as follows:
First Offense – Thirty (30) days suspension without pay and mandatory attendance in Values Orientation
Program;
The Civil Service Commission and the Office of the Ombudsman shall promulgate a Values Orientation Program
which shall include anti-red tape and anti-fixing workshop suitable for this purpose.
Second Offense – Three months suspension without pay; and
Third Offense – Dismissal and perpetual disqualification from public service.
Grave Offense – Fixing and/or collusion with fixers in consideration of economic and/or other gain or
advantage.
Penalty – Dismissal and perpetual disqualification from public service.
SECTION 2. The finding of administrative liability under the Act and its Rules shall not be a bar to the filing of
criminal, civil or other related charges under existing laws arising from the same act or omission as herein enu-
merated.
SECTION 3. Criminal Liability for Fixers. – Fixers shall suffer the penalty of imprisonment not exceeding six (6)
years or a fine of not less that Twenty thousand pesos (P20,000.00) but not more than Two hundred thousand pe-
sos (P200,000.00) or both fine and imprisonment at the discretion of the Court.
SECTION 4. Administrative Jurisdiction and Procedure. –The Civil Service Commission (CSC) and the Office of the
Ombudsman shall have administrative jurisdiction over non-presidential appointees, while the Office of the Om-
budsman and the Presidential Anti-Graft Commission (PAGC) shall have administrative jurisdiction over presiden-
tial appointees. Their respective procedures as determined by appropriate laws, rules and issuances shall be ob-
served regarding any violation of the provisions of these Rules.
RULE IX. IMMUNITY
SECTION 1. Any public official or employee or any person having been charged with another under the Act and
who voluntarily gives information pertaining to an investigation or who willingly testifies therefore, shall be ex-
empt from prosecution in tha case/s wher his/her information and testimony are given.
SECTION 2. The discharge of co-respondent/accused to be a witness may be granted and directed by the investi-
gating body or court upon the application or petition of any of the respondent/accused-informant and before the
termination of the investigation: Provided, That:
There is absolute necessity for the testimony of the respondent/accused-informant whose discharge is
requested;
There is no other direct evidence available for the proper prosecution of the offense committed, except
the testimony of said respondent/accused-informant;
The testimony of said respondent/accused-informant has not been previously convicted of a crime in-
volving moral turpitude; and
Said respondent/accused-informant does not appear to be the most guilty.
Evidence adduced in support of the discharge shall automatically form a part of the records of the investigation.
Should the investigating body or court deny the motion or request for discharge as witness, his/her sworn state-
ment shall be inadmissible as evidence.
SECTION 3. If the respondent-informant granted immunity fails or refuses to testify or to continue to testify, or
testifies falsely or evasively, or violates any condition accompanying such immunity without just cause, as deter-
mined by the office or agency concerned, his/her immunity shall be cancelled and he/she shall be prosecuted
criminally and/or administratively.
RULE X. FINAL PROVISIONS
SECTION 1. The activities embodied in these Rules shall be charged to the office or agency’s regular budget.
SECTION 2. An oversight committee composed of the Civil Service Commission, as head, and the Office of the Om-
budsman, the Presidential Anti-Graft omission and the Development Academy of the Philippines, as members,
shall ensure the immediate, swift and effective implementation of the Act and its Rules.
SECTION 3. These Rules may be amended or modified as necessary.
SECTION 4. If any provision of these Rules shall be declared invalid or unconstitutional, such declaration shall not
affect the validity of the remaining provisions.
SECTION 5. These Rules shall take effect fifteen (15) days following its publication in a newspaper of general cir-
culation.
Quezon City,
July 24, 2008
(VACANT)
Chairman
(SGD.) (SGD.)
CESAR D. BUENAFLOR MARY ANN Z. FERNANDEZ-MENDOZA
Acting Chair Commissioner
Attested by:
(SGD.)
DOLORES B. BONIFACIO
Director IV
Commission Secretariat and Liaison Office
Directory
Office of the Municipal Mayor
Mayor Deogracias B. Ramos, Jr. | Municipal Mayor
Contact No. (056) 311-7962 | (056) 311-1061
Email: [mayorsoffice_gubat@yahoo.com, mayorsoffice_gubat@digitelone.com]
Office of the Sangguniang Bayan

Danilo J. Pura | Municipal Vice-Mayor
Contact No. (056) 311-0411
Office of the Municipal Accountant

Elizabeth E. Encinares | Municipal Accountant
Contact No. (056) 311-1870
Office of the Municipal Agriculturist

Priscilla G. Moncada | Municipal Agriculturist
Contact No. (056) 311-1794
Office of the Municipal Assessor

Rene John D. Espineda | Municipal Assessor
Contact No. (056) 311-0061
Office of the Municipal Budget Officer

Eduardo E. Felicia | Municipal Budget Officer
Contact No.
Office of the Municipal Civil Registrar

Rowena E. Fajardo | Municipal Civil Registrar
Contact No.
Office of the Municipal Engineer

Rizalde P. Ermino | Municipal Engineer
Contact No.
Office of the Municipal Health Officer

Anthony S. Lelis, MD, MHA | Municipal Health Officer
Contact No. (056) 311-1711
Office of the Municipal Planning and Development Coordinator

Salvador G. Españo | Municipal Planning and Development Coordinator
Contact No.
Office of the Municipal Social Welfare and Development Officer

Sandra D. Pura | Municipal Social Welfare and Development Officer
Contact No. (056) 311-1717; 09202363706
Email: [mswdo_gubat@yahoo.com]
Office of the Municipal Treasurer

Reymundo F. Quiñones | Municipal Treasurer
Contact No. (056) 311-1870
Feedback
Mechanism
PROVINCE OF SORSOGON
Municipality of Gubat
COMPLAINT FORM
Date:______________________ For violation of ___________________________

Client/Complaint Information
Complete Name:____________________ _________________________ __________________________

(First Name) (Last Name) (MI)
Home Address: ____________________________________________ Phone No._____________________
Cellphone No.__________________________
Complaint Information:
Date problem first occurred: ______________________

What particular office the problem occurred:___________________________________________________
Who was the personnel responsible for your transaction:__________________________________________
What was the problem encountered: __________________________________________________________
Description of Complaint
Describe your complaint in details and in chronological order (by date).
__________________________________________________________________________________________________
__________________________________________________________________________________________________
__________________________________________________________________________________________________
__________________________________________________________________________________________________
__________________________________________________________________________________________________
__________________________________________________________________________________________________
__________________________________________________________________________________________________
__________________________________________________________________________________________________
_________________________________________________________________________________________________.
______________________________
Complainant’s Signature
Verification and Certification
I,_____________________________, Filipino, of legal age, single/married/widowed and a resident of

_____________________________________________________, after having been duly sworn to in accordance
with law, do hereby depose and say, that:
I am the complainant in this case;

I have prepared and/or caused the preparation of the foregoing Complaint;
I have read the same, and the truth of which are true and correct of my own knowledge;
I hereby certify that I have not commenced any other action or proceeding involving the same issues in
any court or other tribunal or quasi-judicial agency, and if there is any similar action or proceeding
filed or pending, that I should learn, in the future, that I shall report and inform this office of the mat-
ter immediately.
IN WITNESS WHEREOF, I have hereunto set my hand and affixed my signature this _____ day of
____________, 2009 at Gubat, Sorsogon, Philippines.
________________________
Affiant
SUBSCRIBED AND SWORN to before me this ______ day of ____________, 2009 at Gubat, Sorsogon, Philip-
pines.
_______________________
Administering Officer
PROVINCE OF SORSOGON
Municipality of Gubat
COMMENDATION FORM
Date:_______________________ For : ___________________________
Client/Commendation Information
Complete Name:____________________ _________________________

__________________________
(First Name) (Last Name) (MI)
Home Address: ____________________________________________ Phone
No._____________________
Cellphone No.__________________________
Commendation Information:
Date the service was rendered: ______________________

What particular office the service was rendered:
_______________________________________________________________________________
Who was the personnel responsible for your transaction:
_______________________________________________________________________________
What was the service rendered:
__________________________________________________________
Description of the Service/s rendered by the Frontliner:

________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
__________________.
______________________________
Client’s Signature
CUSTOMER FEEDBACK FORM
Thank you for visiting the Municipal Hall and availing of our services. Because we want to serve you better,
please answer the question relevant to your visit:
1. Name
2. Address
3. Office Visited
4. Service Availed
OUR OFFICE YES NO

5. Is the office easy to locate?
6. Is the office clean and orderly?
7. Did you feel comfortable?
8. Was there a long waiting line of customers?
9. Was there an appropriate signage of direction?
OUR FRONTLINERS
10. Is the employee-in-charge available?
11. Is the employee-in-charge knowledgeable?
12. Is the employee-in-charge accommodating?
13. Were you received properly?
14. Were your needs attended to promptly?
15. Were you made to wait long?
REQUIREMENTS
16. Were you made aware of the requirements?
17. Was there so many additional requirements?
18. Were you given proper information on how to get requirements?
19. Were you made aware of the fees you will pay?
OUR OFFICERS
20. Were the authorized official/s available?
21. Did it take him/her long to sign the document?
22. Nagpa-importante ba?
OUR INFORMATION
23. Is the document needed available?
24. Is the document well-organized?
25. Is the data complete?
26. Is the data relevant to your request?
27. Are the instructions clear, brief and concise?
COMMENTS/SUGGESTIONS
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
Thank you very much

Gubat Citizens Charter

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WHAT’S INSIDE:

Executive Order No. 2009—01

List of Frontline Services

How to Avail of the Services

Implementing Rules and Regulations

Gubat is for L.I.F.E!

(SGD.) DEOGRACIAS B. RAMOS, JR.

The Municipal Government of Gubat is

1 Assessment / Appraisal of newly ac- 5 days Municipal Assessor’s Office

2 Assessment / Appraisal of newly in- 5 days Municipal Assessor’s Office

6 Issuance of OSCA ID cards, medicine/ 5 days Municipal Social Welfare and

5 days for court

13 Provision of Artificial Insemination 20 minutes Municipal Agriculture Office

15 Provision of Palay Seeds 15 minutes Municipal Agriculture Office

16 Plant and Field Inspection 1/2 day Municipal Agriculture Office

17 Provision of Vegetable Seeds/ 15 minutes Municipal Agriculture Office

18 Medical Care (consultation) 15 minutes Municipal Health Office

19 MCh – Maternal & Child Care Municipal Health Office

21 Family Planning 30 minutes – 1 Municipal Health Office

(Sputum Examination – NTP) 6 hours per batch

(Blood examination) 15 minutes

23 Payment of Real Property Tax 10 minutes Municipal Treasurer’s Office

15 mins for Real

30 Issuance of Electrical, Sanitary/ 3 days Municipal Engineer’s Office

32 Application for Dropping or Suspen- 5 minutes Office of the Sangguniang

33 Library Service 10 minutes Office of the Sangguniang

35 Issuance of Mayor’s Permit (Business 10 minutes Mayor’s Office

36 Issuance of Mayor’s Clearance 6 minutes Mayor’s Office

37 Timely Registration of: Office of the Municipal Civil

38 Delayed Registration of: Office of the Municipal Civil

39 Registration of Court Orders/ Office of the Municipal Civil

41 Request for Authority to Use the Office of the Municipal Civil

No. Frontline Services Duration Person/s Responsible

1 Assessment / Appraisal of newly ac- 5 days Ma. Erme E. Enano

2 Assessment / Appraisal of newly in- 5 days Ramon A. Fajardo

3 Issuance of Real Property Tax Order 15 minutes Rebecca L. Escasinas

4 Issuance of Assessment Certification 15 minutes Jaime D. Estipona

Rene John D. Espineda Deogracias B. Ramos, Jr.

PERFORMANCE / SERVICE PLEDGE

No. Frontline Services Duration Person/s Responsible

1 Aid to Individual in Crisis Situation 60 minutes Judith Jareño

2 Emergency Shelter Assistance for victims 60 minutes Judith Jareño

4 Day Care Services Nelly Salvador

5 Issuance of Social Case Study Reports 100 minutes Jean Fabilane

5 days for court

Sandra D. Pura Deogracias B. Ramos, Jr.

PERFORMANCE / SERVICE PLEDGE

No. Frontline Services Duration Person/s Responsible

1 Provision of Fertilizer (under FAMAF) 30 minutes RF Escalora

2 Provision of Abaca Planting Materials 1 day Roy E. Las Piñas

3 Provision of Livestock Dewormers 7 minutes Ronaldo F. Sarmiento

4 Treatment of Animals 45 minutes Ronaldo F. Sarmiento

Priscilla G. Moncada Deogracias B. Ramos, Jr.

PERFORMANCE / SERVICE PLEDGE

No. Frontline Services Duration Person/s Responsible

5 Provision of Artificial Insemination of 20 minutes RE Dagñalan

6 Dispersal of Tilapia Fingerlings New—1 day Michael Esquejo

7 Provision of Palay Seeds 15 minutes RF Escalora

8 Plant and Field Inspection 1/2 day RF Escalora

9 Provision of Vegetable Seeds/Seedlings 15 minutes MAO Personnel

Priscilla G. Moncada Deogracias B. Ramos, Jr.

PERFORMANCE / SERVICE PLEDGE

No. Frontline Services Duration Person/s Responsible