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Now that we have been through the frameworks/analytical methods frequently used to solve Case Study questions, as
well as a discussion of the main categories of Case Study questions that are asked, it’s time to practice solving Cases.
The six Street of Walls Business Situation Case Study examples provided in this chapter are outlined in a manner that
would reflect a real case. In many other guides, the Cases are presented in a much cleaner way, often applying specific
frameworks with little explanation of or exploration into the thought process behind solving them. Often, these guides
present all of the information up front, whereas in a real Case Study interview, the candidate will often have to ask
follow-up questions to get the needed information. In short, real Case Study interviews at firms are never
straightforward, and interaction with the interviewer generally involves jumping around various business concepts but
tying together your responses in a thoughtful, articulate, concise, and accurate manner.
When you read through these Cases, take time to pause and think about what your next steps would be. Which
questions would you ask? How would you process the response? At what point would you begin performing analysis?
At what point would you begin offering recommendations or hypotheses? Go through the guide slowly and
deliberately, pausing to see what you’d do next. Then compare your thoughts with the following lines. When you’re
done, see where you could have improved your thought process and what you would have done differently now that
you know the ending of the Case. Practice this method repeatedly, and you should find that your performance on these
Cases and your confidence begin to improve dramatically.
Also be aware that many Cases will not have a clearcut answer. The important thing in such Cases will be your ability
to articulate your understanding of the key issues, make recommendations/form perspectives that are appropriate, and
give guidance for what additional information and analytics you would like to perform to assist in making the decision
clearer.
Before diving in to the example Case Studies, be sure you have reviewed our discussions on
frameworks/analytics for Consulting Case Studies as well as Consulting Case Study Types from previous
chapters. The concepts and structures outlined in these chapters will be a useful reference tool as you practice
When you read these Business Situation Cases and the suggested approach for responding to them, you will see
that most are common sense—but that this common sense develops over time and with practice, reaching ever-
greater levels of understanding and sophistication.
This is a valuable skill for you to develop not only for the Case Studies, but also for your Consulting career. Being
able to identify the key issues and structure your response to a business problem well is important for the Case
real-world business situations (and also most Case Study interview questions) will also include a range of
business issues to address, even if there is only one core problem being asked about. For example, a company
bringing a new product to market will require market size analysis, but will also a competitor analysis and
As you practice Cases, you should rehearse responding out loud, not just in your head. You will find that you
begin to speak more articulately and competently about business, regardless of whether you secure a position at
a Consulting firm. This will be valuable in your career no matter what you do!
Note: by convention, Case descriptions, interviewee questions, and interviewee responses are written in normal text,
while interviewer responses to interviewee questions are written in italic text.
SOW Business Case Example #1
There is an increasing trend of co-working in New York City, fueled partly by the technology boom. Co-working spaces
are communal work places, which freelancers and small companies can use as workspaces, while sharing the space
with any number of other freelancers and/or small companies. As part of the arrangement, many resources, such as
office equipment and bathroom and kitchen facilities, are also shared.
“The main benefits of this kind of setup are camaraderie (small startups can be lonely), knowledge
sharing, high energy, culture, and cost sharing. I have heard many stories of software developers
walking to the other side of the office to talk to software developers working for another company to
talk about a thorny tech issue. That same thing can happen in finance, legal, business development,
marketing, product management, really all parts of the business. You can get some of the benefits of
scale without being at scale.”
Matt and Tony are two real estate entrepreneurs who want to capitalize on this trend, and start New Work Labs, a co-
working space that fits 75 people. They are in talks with two office buildings to lease out the space. The first one is a
building near the young and trendy Union Square area, which will be $40 per square feet per annum. The second
building is in the SOHO/Chinatown area, in an old loft surrounded by dumpling shops at $30 per square feet per
annum.
a. Normal office allocates 200225 sq. ft. per employee. However, coworking spaces in New York can be
as dense as 100 sq. ft. per person.
a. Plain vanilla buildout and retrofitting will cost $50 per square foot.
b. Furnishings will cost $20 per square foot.
c. Assume total buildout for Chinatown space is 30% cheaper than Union Sq.
3. What are the utilities and maintenance costs (this includes everything, e.g. electricity, wifi, water, heat, repairs
to furniture, security, etc.)?
a. $10,000 per month.
a. Yes, an office manager at $70,000 per annum total compensation.
a. $300 per month per person for monthly usage.
b. $30 per day for daily usage.
c. Assume that 1/3rd of total occupancy is for daily desks.
d. No weekend hours.
e. For simplicity, assume flat rates without any deals.
a. Coworking spaces have been found to quickly reach 70% occupancy rate on average.
b. The Union Sq. location will have a higher occupancy (assume 80%). Chinatown will see average
occupancy. (Note: Bonus points for assuming that Union Square might see higher occupancy rates.)
a. Coworking spaces double up as event spots during evening hours. Average rate for an event is $5,000.
b. To avoid disrupting the regulars too much, a space holds no more than 6 events on average every
month. (Note: Bonus points for asking this question. Also, bonus points for considering that Chinatown
may have a harder time getting to 6 events per month.)
a. They would ideally exit in less than 10 years. (Note: Bonus points for asking this question.)
Generated revenues must exceed operating costs. This tests a candidate’s creativity to maximize revenues, and
allow him/her to explore additional avenues. Take account of consideration for the community, which may
Which building offers a faster payout? This must be seen in light of earnings run rate, therefore also see which
building will offer a better exit opportunity in 5-10 years.
SAMPLE CALCULATION
(Note that during the case, you would need to do this on paper and estimate to some degree. You may even want to
concentrate mostly on the differences between the two offices to gain a perspective on which facility to rent.)
TAKEAWAYS
The Union Square office takes longer to repay the initial investment but generates more income n an ongoing
basis. Ignoring discounting, the Union Square office offers more income potential over a 10-year time frame.
The decision is a close one, however, and is largely driven by assumptions about the relative occupancy rates and
If, in fact, the number of events per month is the same in each office, then the Chinatown facility dominates the
Union Square facility (less investment and more cash flow per month).
SOW Business Case Example #2
TELECOM COMPANY: GROWTH OPPORTUNITIES
Assume that the year is 2006, and the largest Indian Fixed Line Telecom Co., Telca, which has global ambitions, wants
to double its Revenue over the next 5 years. To meet this aggressive target, its strategy team scanned the universe for
You have been hired as a Consultant to help Telca pick the most ideal option—the company cannot acquire both. The
following Exhibits are available. How would you go about this project?
EXHIBITS
Exhibit E: Undersea cable map
INITIAL RESPONSE/KEY ISSUES
The key is to quickly analyze and realize from the data that the two choices present completely different growth
strategies: expand in a mature, crowded market closer to the core strength of the Company (SeaLink) or in a rapidly-
growing market where the Company has limited experience (Afmob). Either strategy can be justified.
A sample thought process is outlined below, including some questions for the interviewer:
Enterprise fixed line and wholesale voice/data are the primary business segments for Telca.
Consumer mobile is growing fast, but is still a small share of the total
Q: Is wholesale data and voice for Telca carried on the same international cable?
A: Yes—the same is true for SeaLink.
Primary markets for Telca are domestic (India), Europe, and North America.
Limited presence in Africa and the rest of the world
Q: What does a region’s revenue mean for wholesale data/voice—particularly with regard to international calls?
A: This is the location where the sales originated.
computer’s hard disk. The figure represents the total for voice and data combined.
Q: Telca’s shares are listed in terms of the proportion of installed capacity; what about its shares for “% Capacity
in use”?
A: Assume a split equal to that of the whole market.
Telca has a dominant position in Africa–Asia, South Asia–East Asia, and East Asia–North America (Trans-
Pacific) routes (assume probable #1 position for all). It has marginal status in North America–Europe
(Transatlantic) and Europe-Africa.
Sealink’s acquisition will make Telca the #1 player in the wholesale data/voice business in each of the major
routes.
There is significant unutilized capacity in Transatlantic. This means that even if a player has dominant market
share, it cannot control pricing because other players will simply light up additional unused capacity.
Illustrates Exhibit C data visually while also giving visual inferences to the magnitude of each route’s relative
market size/capacity.
TAKEAWAYS
SeaLink’s acquisition strengthens Telca in its core business.
However, the core business is slow growing and facing a capacity glut.
Mobile is not the core business for Telca but is the fastest growing market.
Telca has limited experience in running a mobile business, and no experience in running it in a foreign
environment.
Afmob’s acquisition will give Telca a foothold in the fastest growing high potential market.
In your response, you should take a position after carefully reviewing all of the evidence. There is reason to
believe that either acquisition could be better. Afmob provides entry into a new, fast-growing market in which
Telca has limited exposure, but the market is still small and the move has a number of strategic hurdles to face.
Meanwhile, SeaLink is a leading player in Telca’s core business, serving routes in which Telca has marginal-
player status. This market is not growing rapidly, and there may be pricing pressure due to the substantial
unused capacity.
A good follow-up to your conclusion would be to highlight areas of research to help make a better informed
decision, such as:
much more current revenue than Afmob. In that case, an acquisition of SeaLink immediately gets Telca much
closer to its stated goal.
SOW Business Case Example #3
Sticky Inc. manufactures heat-shrink labels. You might recall noticing these labels on Arizona Tea or 5 Hour Energy
bottles–they are completely wrapped from head to toe and have 360 degree graphics printed on them. This is achieved
through label sleeves that shrink by applying heat to conform to the shape of the bottle. This makes handling and
storage of the labels tricky. Label materials can start shrinking at temperatures over 90 degrees Fahrenheit.
Sticky Inc. is struggling to decide whether to manufacture these labels in China or the U.S. and is soliciting your
assistance to help the company make an informed decision.
a. 30 cents per Thousand Square Inches (MSI) (Note: M is often used as a symbol representing 1,000).
a. 100% in the United States.
a. 16 cents per MSI in China.
b. 20 cents per MSI in USA.
a. Sticky Inc. (technically, this cost is baked in the price, but Sticky Inc. has limited ability to pass on any
increase in this cost because the competition might not follow).
a. 3 cents per MSI when being transported from China (assume the warehouse cost in the U.S. is baked
into the manufacturing cost).
b. 2 cents per MSI when transported from within the U.S.
a. No. Transportation costs do not account for it. (Note: This is the most important question. Bonus points
for asking it in some variation, and serious negative points for not identifying it.)
a. Transportation cost doubles.
a. During the summer is an obvious assumption. Assume April to September, i.e., 6 months for US
manufacturing. (Note: Bonus points for considering using temperature control yearround on shipping
in China, as the climate tends to be fairly hot there yearround.)
10. What are the other costs (e.g. sales, marketing, G&A, etc.)?
a. 6 cents per MSI for both options.
SAMPLE CALCULATION
(Note that during the case, you would need to do this on paper, although you should be able to calculate these numbers
exactly. You may even want to concentrate mostly on the differences between the two manufacturing and shipping
plans, and use these differences to estimate the cost savings of one option vs. the other. However, doing so will make it
more difficult to perform sensitivity analysis around the assumptions, and to calculate the exact profit amount for each
scenario.)
TAKEAWAYS
Overall, manufacturing is 4¢ cheaper in China but shipping is at least 1¢ more, ignoring reefer shipping.
Assuming half of U.S. shipping and all of China shipping requires refrigeration, this adds 1¢ to U.S. shipping
costs per MSI and adds 3¢ to China shipping costs per MSI.
At first glance, our calculations indicate that manufacturing in China is probably cheaper by a fairly small
margin (saving 1¢ relative to total manufacturing + shipping costs in the U.S. of 23¢).
Note, however, that we have omitted an important consideration: items like these run a serious risk of inviting
high duties and/or anti-dumping fees in U.S.
Additionally, the company may receive some backlash for shipping manufacturing operations to China. This
consideration is hard to quantify, but may be enough of a factor alone to sway the decision.
The best candidates will evaluate the answer in light of these considerations.
SOW Business Case Example #4
FoodCruise Inc. runs a four-day/four-night cruise out of Miami. The cruise line has always prided itself upon the
quality of the dining and the experience on board. Traditionally, cruise lines had a single dining hall with a pre-set
menu, with fixed seating at a fixed time twice per day for each of the travelers, who were expected to dress in a formal
FoodCruise realizes that this practice is not appropriate for the free-spirited nature of many individuals who are
seeking an exciting yet relaxing cruise experience. The Company is contemplating the elimination of the dining hall to
introduce 10 restaurants, each serving a different cuisine. Restaurants will serve an à la carte menu, and each
passenger will be given a voucher of $200 to be utilized over 8 meals. Any purchase above this amount will be charged.
Industry experts and competitors are keenly watching this innovation.
The CEO of FoodCruise hires you and asks, “Is this a wise move for our company?”
Overall, the key is to figure out the additional cost for FoodCruise to operate 10 separate restaurants, relative to its
current dining setup, and determine whether it will help the Company win enough incremental customers to justify the
cost.
a. The capacity is 500.
b. Occupancy has suffered due to the large number of cruise lines and recent economic weakness, so
assume average occupancy of around 60%.
a. The price is $1,000 for the standard fourday/ fournight cruise.
3. How many trips does one ship make in a year?
a. 20 is the company’s average.
4. What was the cost of food per passenger for the dining hall?
a. $100 is the typical cost per passenger for the whole trip.
a. 10% of revenue, or $100 per customer, is the company’s current profit margin.
6. Does FoodCruise need more manpower to operate 10 restaurants instead of 1 dining hall?
a. Yes, it needs 10 more staff members; the average fullyloaded annual compensation per staff member is
$72,000. You can ignore any upfront costs associated with building out the restaurants on the ships.
7. For the restaurants, what is the expected bill per passenger per meal?
a. Average across each restaurant is expected to be $40.
b. For simplicity, assume consistency across lunch and dinner.
a. In both the options, no individual tipping is encouraged. A lump sum tip is expected at the end of the
cruise, which is distributed to the entire crew. No increase is expected in the total tip amount.
a. Yes, assume 20% more to account for the additional preprepared food required for individual
restaurants. Because there are more dining options that are varied, there will be more food wastage.
(Note: Bonus points for asking this question.)
10. What is the additional CapEx (Capital Expenditures) required to set up these restaurants?
a. Again, we are ignoring any upfront costs for the buildout of the restaurants, so you can ignore CapEx
for this analysis. (Note: Even though the answer was “ignore,” add bonus points for remembering to
think of this, because usually CapEx considerations will apply.)
SAMPLE CALCULATIONS
(Note that during the case, you would need to do this on paper, although you should be able to calculate these numbers
exactly. You may even want to organize your work differently—note, for example, that the additional manpower is fixed
per trip. Therefore, each passenger is worth ($120 – $20) = $100 of incremental profit. Since the incremental fixed
cost per trip, from increased staff size, is $36,000, this means we need 360 passengers to breakeven, or 72% occupancy
rate.)
TAKEAWAYS
As per sample calculations, a 12% increase in occupancy is required to offset the additional operating costs,
Try to note which assumptions are the most fragile. For example we are assuming an average food spend of $40
per meal by customers. If this drops to $35, then the marginal value of each customer under the new plan falls
from $100 to $60. In that case, even at 100% capacity the plan is a money-loser.
If, by contrast, the actual spend averages $45 per meal, then the marginal value of each customer is $140, and
now the break-even number of customers falls to 257 (51.4% capacity). In this scenario, it’s likely that the plan is
a winner.
A strong candidate will weigh the probability of winning new customers under the baseline assumptions ($40
per meal) vs. the potential competitive response.
Whether there is a “first mover advantage” that will sustain the customer win is a smart topic to discuss,
as first move does not necessarily lock in customers for the future. If, for example, competitors
immediately copy FoodCruise’s plan, this will almost certainly negate FoodCruise’s ability to maintain
Given the low occupancy rates across the industry, if competitors implement this plan, it may also lead to
a “voucher war” in which there is a push toward higher and higher voucher values needed to attract
customers. Hence FoodCruise may start out giving $200 vouchers, but may end up feeling pressure to
increase this to $225, $250, etc. in order to attract customers, depending on what the competition does.
Also notice that we’ve ignored initial Capital Expenditure requirements entirely. In reality, it is very unlikely that
these costs can be ignored. Furthermore, these expenditures will take time to implement.
SOW Business Case Example #5
Disclaimer: This is a fictitious case, which only uses a real life premise. All data is hypothetical, and has no relation
to actual/official data for Amazon Inc. or ChipKart.
Amazon Inc. has been considering an India market entry for some time, although it has been skeptical of the adoption
of credit cards and the migration to online shopping in India. Meanwhile, a local start-up company, ChipKart, has
emerged, and created a strong, well-reputed Indian e-shopping market. It overcame the reluctance to use credit cards
online through the simple innovation of accepting Cash on Delivery (COD) for its merchandise. ChipKart trained the
This innovation has awoken Jeff Bezos, CEO of Amazon Inc., to the possibility of market potential in India. However,
leery of engaging in an early, head-on battle with ChipKart, Mr. Bezos decided that he would like to know which are the
right customer segments and product segments to target for initial entry into the India market without arousing a
You have been hired as a Consultant to help Amazon make a decision on what direction to take. How will you go about
it?
EXHIBITS
INITIAL RESPONSE/KEY ISSUES
Looking at the Exhibits, you can probably already note that this is a complicated business situation. The key is to
recognize that there are different purchasing trends among the different demographic groups, and that those
A sample thought process is outlined below, including some questions for the interviewer (or just to ponder as your
Note that 22-32 and 32-42 age customer segments have good credit card penetration. However, the younger end
Something peculiar is going on with ChipKart. Against conventional wisdom, the 22-32 age group seems to be
measured by value rather than quantity. In both cases, this suggests that the older population is buying more
It would have been useful to have this data by value, but we can gain a sense of Revenue by category by
multiplying the number of transactions by the average price. According to this metric, the highest-revenue
categories are:
2. Home Entertainment
This could help confirm our suspicion. The products that the older segment could potentially buy are most likely
COD is prohibitive for smaller value items. Is this passed on to the consumer? Who buys the smaller value
items? (It may be difficult to incorporate the COD cost in the price of the item without losing the revenue to a
TAKEAWAYS
It might be challenging to set up cash on delivery (COD) initially (Exhibit G). It requires finding, hiring, and
training a network of delivery personnel, and setting up oversight to ensure respectable quality control.
Cash on Delivery economics do not work for certain products (Exhibit D and Exhibit G), and these products
make up the lion’s share of the transactions in India. Relative to online bank and credit card transactions, COD
shipping loses money on shipments below 2,000 Rs. in value. (Above 2,000 Rs., the COD method is less
expensive, ignoring setup costs.)
Looking at demographics, one can deduce that older (42+) customer segments buy items more suitable for Cash
on Delivery (they are purchasing higher-value shipments on average, and are much less likely to own credit
cards).
A potential answer could be: Amazon should target younger segments with cheaper items, and place an
emphasis on high-volume purchasing. It should allow only bank and credit card transactions.
The data is ambiguous in some respects, however, and some of the conclusions we’ve drawn from it may be
misleading. Thus this Case probably has no definitive answer, and there are a range of qualitative and
quantitative issues that could be brought up from the Exhibits, as highlighted above. Such a case can lead into a
discussion about many topics not directly related to the specific Case.
SOW Business Case Example #6
NARNIA OR NEVERLAND
Axia Inc. is a communication equipment company based out of the Greater New York Area. It has been facing rising
Costs with limited ability to increase Revenue, and the company’s bottom line (Profit Margin) has suffered as a result.
The company just won a new large contract, however, and is seeking to supplement the existing software development
team at the company with a remote outsourced software engineering team from another company to help facilitate the
delivery of equipment mandated by this contract. The request is to hire a team of 150 engineers.
You have been hired as a Consultant by the senior management of Axia to determine the best outsourcing location. The
decision is between two front-running choices: Neverland and Narnia. While making a recommendation for the
outsourcing location, ignore the outliers. Assume that each country is representative of all firms in that country.
EXHIBITS
INITIAL RESPONSE/KEY ISSUES
The key to this case is to notice that there are plusses and minuses to each country; therefore, there are multiple factors
to take into account and there is likely to be no clear-cut best answer based on the information provided. Additionally,
A sample thought process is outlined below, including some questions for the interviewer (or just to ponder as your
Neverland is a much smaller country, though software engineering seems equally popular among its respective
Narnia seems like a traditional powerhouse, with many large companies. Is a 150-member team too small for it?
Could Axia engineers face problems in communicating with the team in Neverland? Overall it has a much lower
English proficiency than Narnia (25% vs. 40%), although the majority of the younger population in both
locations seems to be proficient in English.
Narnia has an edge here, but if hiring is to be done among younger workers, that edge is less clear-cut.
EXHIBIT D: CODING PRODUCTIVITY (LINES OF CODE WRITTEN PER DEVELOPER PER YEAR)
Neverland appears to have much strong software engineering talent. Much higher LOC scores and much fewer
bugs per LOC.
TAKEAWAYS
There are not many calculations involved in this case. Therefore it is essential to highlight the major issues.
Narnia is a much bigger economy with far more firms of much larger size on average. (Since the
requirement is only 150 engineers, it is possible that Neverland firms will be more eager for the business
Narnia has an edge in English proficiency, though it is too early to tell how important this factor will be—
much higher cost per engineer. Neverland is slightly less expensive on a per-output basis ($2.22 per line
of code vs. $2.29 per line of code). Nevertheless, 2 software engineers from Narnia will produce about the
same amount of code as 1 software engineer from Neverland, at roughly the same cost—but with twice the
error rates!
Other considerations not mentioned in the Exhibits, but worth considering and potentially asking about, include
relative regulatory/technology/political advantages or disadvantages from working with either country. For
example, one country may have a much better trade relationship with the U.S.
Your answer could take many forms here. The key is to highlight the relative strengths of each location, and to
justify a choice with sound business judgment. As discussed repeatedly in the interview preparation sections, it
is most important that you are structured, thorough, and articulate in your thought process and
answer/recommendations.
Additional Resources
We hope that you enjoyed and learned a lot from these sample Cases, and encourage you to review them again as you
progress in your practice for Consulting Case Study interviews. We also recommend that you review the online cases
offered by each firm, and some additional sample cases that we have included below. The more cases you do, the more
confident and comfortable you will become at taking on any Case put in front of you.
FIRM-SPECIFIC PRACTICE CASES
Bain Practice Case Studies (2 available)
INSEAD Consulting Club Handbook (see pp. 54-108 for a detailed walkthrough of 13 different example cases)
Additionally, if you are currently enrolled in an undergraduate or graduate program, your school may have a
Consulting Club. If so, this club should be able to provide you with additional practice Case Study questions.
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