CHAPTER 1

THE PROBLEM AND ITS BACKGROUND

Introduction

In today’s modern age where computer has become a way of life, it is evident that a
majority that a country’s institution do not adapt the high technology. Specifically in school’s
medical clinic facilities, daily clinic transactions are still done on paper. We all know that the
medical clinics are one of the most important facilities that a school must have. Most of the
school’s medical clinics are now operating at great pace aiming to serve students and faculties as
fast and efficient as possible with the best of their abilities. But as the years passed by, the
number of students and faculties will continue to grow and various medical treatments will be
needed in which the students and faculties are satisfied of the treatments they received from the
school doctors and staffs. arise that the manual method of managing patient’s records,
prescriptions, billing and appointment schedule, is no longer practical.

In this study, we hope to develop a web-based application that will minimize all paper
works and manual records keeping as well as to keep up with the expectation of students and
faculties, therefore allowing doctors and staff ease in keeping track of their patients, reducing
their patients’ waiting time and increasing the number of patients served – a system that is fully
automated, user-friendly, time effective and efficient.

Background of the Study

Now more than ever, people have become more health conscious and are taking necessary
steps to ensure that they have a sound body and mind – that is why everyday many people come
to clinic or health facility for check-ups and treatments. A medical clinic is primarily devoted to
the diagnosis and care of patients. Basically, patients spend a substantial amount of time in
clinics waiting for services to be delivered by the doctor or health professional. The degree to
which the patients are satisfied with the care received is relative not only to the doctors’
expertise in their field, but also to the quality of the clinic management.

Significance of the Study

Socio-economic significance. In this study, the proposed system will inspire other
students to develop an effective and efficient system.

The result of this study is beneficial to the following:

Clinic. The proposed system will simplify and automate everyday clinic tasks and can
help maximize time spent with clients thereby providing better service making it more profitable

Doctors. The proposed system will make it easier for the doctors to manage the clinic and
convenient when it comes to retrieving patient records.

Doctor’s staff. Doctor’s secretary and staff can benefit a lot from this study, as they are
an integral part of the whole clinic management.

Patients. Patients are the doctor’s principals’ assets. And the reason why this study is
conducted is to provide a solution to doctor’s need to better serve their patients.

Researchers. The researchers have developed their writing, analysis, and interpretation
skills needed to make a good thesis.

Future Researchers. This will benefit other researchers who wish to have similar studies
as they can get background information from the result of this study which will serve as template
to modify their research.

Statement of the Problem

This study focused to determine the level of performance of Pamantasan ng Lungsod ng
Muntinlupa’s (PLMUN) clinic.

1. What is the demographic profile of the respondents in terms of?

1.1. Occupation
1.2. Age
1.3. Gender
1.4. Civil Status
2. What are the common problems encountered with the existing manual system of managing a
clinic?
3. What is the level of performance of Pamantasan ng Lungsod ng Muntinlupa’s (PLMUN)
clinic in terms of?
3.1. Accessibility
3.2. Recommending proper medicine
3.3. Giving medical certificates
3.4. Approach to patients
4. What are the possible solutions to the problems encountered with the current system?

Conceptual Framework

Conceptual Framework is a separate chapter consisting of a review of related literature,

the theories that have bearing the problem, the conceptual framework and the hypothesis.

The study is focused on the System Theory, which states that “A system is an organized or
complex whole; an assemblage or combination of things or parts forming a complex or unitary
whole.” The system comprises of a set of information that are collected, stored and manipulated
and changed into a useful form of output producing specific results.
Figure 1.0

INPUT PROCESS OUTPUT

1. What is the
demographic profile of
the respondents in terms
of?
1.1. Occupation
1.2. Age
1.3. Gender
1.4. Civil Status
2. What are the common
problems encountered Assessment
with the existing manual
system of managing a through Survey
clinic? Questionnaire
3. What is the level of
performance of
Pamantasan ng Lungsod
ng Muntinlupa’s
(PLMUN) clinic in
terms of?
3.1. Accessibility
3.2. Recommending
proper medicine
3.3. Giving medical
certificates
3.4. Approach to
patients
4. What are the possible
solutions to the
problems encountered
with the current system?
 This present study adopts the Input-Process-Output scheme. The Input includes the
demographic profile of the respondents, the common problems encountered with the existing
manual system of managing a clinic, level of performance of Pamantasan ng Lungsod ng
Muntinlupa’s (PLMUN) clinic, and the possible solutions to the problems encountered with the
current system. The Process includes the survey questionnaire, while the Output presents the
result or the fruit of the study process.

Scope and Limitations of Study

The scope of the present study is limited only to students, staff, and faculties of PLMUN. The
time frame of the study was also limited to January 2019 to May 2019.

Definition of terms

To help readers and researchers have a common understand of the study, the following terms are defined.