ANIS ELSAWY

anis_mansour2002@hotmail.com

SUMMARY

Business oriented IT infrastructure technical expert in large scale 10,000+ enterprise level
multinational private/public sector organizations

TECHNICAL SKILLS

Strong analysis, design, deployment, management, and troubleshooting of:

Servers / Storage / Backup
 HP Proliant DL/BL G2  G9 - UCS - Dell
 HP MSA / P2000 / 3PAR - EMC SAN/NAS (VNX, VMAX, XtremeIO) - NetApp -
Brocade, MDS Switches
 ArcServe - EMC Avamar - Data Domain - Networker - HP MSL 8096 tape library

Virtualization / Platforms
 VMware Vsphere 5.06.5 - VCenter 6 - Horizon 7.7 VDI - Huawei Fusion VDI -
HyperV - Windows Server - Linux

Converged / Hyper Converged Infrastructure

 VBlock 340 - Huawei Fusion Cube

ITSM / Monitoring
 HP Service Desk - IBM Maximo
 Solarwinds - Zabix

Scripting
 PowerShell - CMD - VB

Other
 MS Exchange 2016 - SQL Server - MS Clustering - Group Policy Management -
Active Directory - DNS - DHCP

OTHER SKILLS

 Critical thinking, organization, presentation and reporting skills.

 Experience with large scale, sensitive IT deployments, management, support and

troubleshooting with self-motivation and commitment to availability.

 Confident speaker with training and teaching skills, effective communicator oral and
written with excellent Arabic/English languages and customer service skills.

 Composing RFPs ensuring alignment with business needs and latest technologies.

1
EXPERIENCE

IT Infrastructure Systems Engineer - 1+ Year 11/2017 – Current

KAAUH - Princess Noura University Riyadh - Saudi Arabia
Roles:
 Manage and configure XtremeIO and VNX 5800 storage systems in Main & DR
sites, NAS CIFS server failover/failback between two sites using VDM replication.

 Manage Networker/Data domain backup & restore tasks adding configuration for
Exchange DAG, NDMP, SQL and Servers’ VMs using EMC vProxy.

 Troubleshoot backup failures, categorizing them to make sure long and repeated
failures are addressed as priority.

 Configure and manage EMC DPA for backup status and other reports.

 Administer and Support multiple vCenters for production Servers and VDI
environments. Building and updating templates and VM Servers.

 Manage main and DR sites Horizon View 7.7 environments, including pools setup,
Linked/Instant Clones, VDI session management, recompose with approved
patches and software serving 1400 users.

 Migrate VDI service including end users data and profiles between main and DR
sites according to business needs and scheduled maintenance with zero down time.

 Gather and analyze VM, host, network, and storage performance information using
VMware vRealize Operations Manager.

 Open support requests with vendors to solve issues in production services (Backup
- Storage - Virtualization).

 Provide expert level support using IBM Maximo ITSM software through incident
management, service and change requests.

 Manage Main and DR sites’ vBlock 340 systems using UCS management.

 Write automated scripts and tasks for Active Directory, Exchange 2016.

 Suggest changes on the production environment to solve problems add

enhancements and minimize down times.

 Collect information and document hosted services and related infrastructure

information.

 Manage SQL 2014 always on availability group.

 Extended Exchange 2016 service to DR site by adding two additional servers to

Exchange DAG.

 Configured WSUS and GFI servers for patch management and OS updates of
production servers.

 Configured Solarwinds monitoring application email & SMS alerts for application,
servers and network monitoring.

2
S. Infrastructure Consultant - 7 Years 1/2011 – 12/2017
Saudi Customs Authority - Information Center Riyadh - Saudi Arabia
Saudi Customs is a critical security government organization which has 55 remote sites
(Border Ports - Airports - Seaports - Post Offices) with 10,000+ end users.
Roles:
 Managed and supported enterprise storage infrastructure consisting of multiple
EMC Clariion/VNX/VMAX, NetApp and Brocade FC switches in HQ and remote
sites, including creating storage pools, LUNs, zoning, migration, and replication.

 Used Avamar administrator to manage backup at the main and remote sites nodes
with replication from remote sites to Data Domain at the main site.

 Acted as systems team lead and consultant for the infrastructure department
covering Datacenter, servers, storage systems, backup systems, virtual
environment and VDI.

 Participated in planning, design and implementation of new technologies projects.

 Successfully converted 40% of the physical servers in datacenter into virtual

including Active Directory, Exchange, Application and file servers.

 Wrote automated PS/CMD scripts covering 10,000+ end users for:

 Creating 10,000+ exchange accounts implementing new naming convention.
 Push Customs Application updates to remote sites distribution servers with
the ability to revert to previous version.

 Successfully planned and implemented converting 15 remote sites to run

centralized from HQ by moving users to HQ Huawei Fusion VDI and migrating the
oracle 9i DBs to HQ Oracle 11G Grid environment saving 60 HP physical servers.

 Participated in critical major seaports and airports hardware/software refresh as

follows:
 Planning scheduled accepted down time with the port manager
 Installing and connecting HP DL Gen9 rack mounted servers in cabinets.
 Upgrading firmware, configuring ILO, disk array, Install OS
 Installing VNX5200 storage with fiber connectivity to SAN switches and
servers, creating pools and LUNS, assigning LUNS to ESXI hosts, Windows
and Linux Servers and backup old data before migration.
 Install new APC UPS systems according to high availability standards

 Revised and updated documentation of infrastructure servers, storage systems,

backup systems, VDI, virtual environment and services.

 Followed up on service requests opened with technology vendors to make new

installations and solve productions problems.

 Key participant in Major Incident Management to reach minimal service outage by

proposing/implementing fast short-term solutions and long-term best practices.

 Member of 24/7 on call rotation rapid response team.

 Participated in RFP composing and revision for Information Center projects
ensuring alignment with the latest technologies after successful PoCs.

3
 IT & Training Supervisor - 5 Years 1/2004 - 12/2009
Magrabi Hospitals - Ebsar Project Cairo – Jeddah
 Acted as IT and Training team leader providing IT services for internal employees
and training services for external customers.
 Developed IT policies and procedures.
 Developed IT courses and corresponding curriculum.
 Managed and configured Active Directory, DNS, DHCP, ISA and Exchange.
 Managed and configured Fortigate 200 firewall.
 Managed support contracts with technology vendors.
 Provided training and exams in a competition project sponsored by Egypt MCT
 Supervised the IT team working with Server Installation, Information System,
Directory Services, Exchange, Storage and Backup.
 Prepared annual plans, reports and budget for the IT department.

Pre-Sales Engineer - 5+ Years 6/1998 - 12/2003

Sakhr Software Company - Al Alamiah Electronics Egypt – Gulf Region
 Deployed Sakhr Software solutions as PoC at enterprise customers including
installation and configuration.
 Provided training for the Sakhr Software support teams and customers in Gulf
region.
 Designed and coded installation packages using Installshield and Windows APIs.
 Prepared update patches for Sakhr Solutions and uploaded to the support website.
 Led local and regional marketing campaigns to promote Sakhr Software solutions.
 Solved level three support issues referred from the support teams of Gulf region.
 Acted as a speaker in public events and seminars.

COURSES

2016 VMware vSphere: Install, Configure, Manage [V6] Training

PERSONAL INFORMATION
Mobile: +966 554 406 551
Email: anis_mansour2002@hotmail.com
Iqama: Transferable
Marital Status: Married with two kids
Location: Riyadh - Saudi Arabia

References and original certificates available upon request