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Question 2
Challenges, Risks and Solution
Although the Lean management was successful in Tunica, different places have different
culture, work environment and employees. The risk is that Lean management might not be as
successful as in Tunica. In addition, for Metropolis casino, it has slightly different goals. Increasing
competition is an important factor and Illinois state recently passed the legislation permitted certain
enterprises. So, improving satisfaction customer and experiences is important in order to increase
competition.
The resource challenges that only 600 employees at Metropolis casino and high-
involvement Kaizen activities could result in insufficient of key service areas. To be prepared,
Metropolis casino leaderships must build close cooperation to ensure full staff on key services area
as well as build trust between the workforce and management. The other challenge is that
employees might not have a clear definition of Lean management. To address this challenge,
Metropolis executive team could prepare a meeting that let employees know the clear idea of Lean
management and consistently communicated that the goals are improve customer satisfaction,
eliminate waste, and increase process effectiveness. Also, building a reward system helps
employees engage in Lean management and increase employee involvement. In addition,
Metropolis executive team could develop Key Performance Indicators according to Metropolis
casino situation to track their Lean management process and make any adjustments to improve the
process. Additionally, it is a great opportunity to educate employees how to solve problems
efficiently and boost employee motivation.