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I am happy with the amount demanded I am not happy with the amount demanded
What Should I Do?
I can afford to pay I cannot afford to Pay demand under Withhold payment*
the demand pay all at once protest
Pay the demand Contact property Can still challenge Risk of forfeiture
manager to explore payability and/or /termination of lease
payment options reasonableness of Property Manager may
If local authority the service charge at contact mortgage lender
leaseholder consider court or the
mandatory and Risk of paying interest,
appropriate tribunal legal fees and debt
discretionary caps
collection fees
*-not recommended
Challenging the Amount Demand – Clarify the Issue
Procedural Quantum
• Landlord’s name and address not on the demand • Was it a reasonable decision to incur costs?
• No summary of rights and obligations with the demand • Are the costs reasonable considering quality of work and/or
• Statutory consultation not followed services?
• Charge not recoverable under the lease terms • Were the works necessary?
• Machinery in the lease not followed e.g.
o Advance charges not recoverable
o Works outside the scope of the Lease
o Accounts not certified /audited as required by the lease)
Who Can Help Me? What can I do if the dispute is not resolved?