YOUR COMPANY LOGO

ICT Managed Network Proposal Template

Note:
This template is just a guide; add items that you believe are relevant for
your proposal.
All items below must be included as part of your proposal
The following diagram are essential
- Network Conceptual Design Diagram (MPLS VPN)
- Conceptual Design Diagram ( VoIP Design)
Additional Menu item can be added
The questionnaire is compulsory and cannot be amended or changed.
Table of Contents
1. Introduction..................................................................................................................................2
2. Proposed Solution.......................................................................................................................2
2.1. Overview of Solution...............................................................................................................2
2.2. MPLS VPN...............................................................................................................................2
2.3. Dedicated Internet Access.....................................................................................................2
2.4. Hosted Exchange....................................................................................................................2
2.5. MPLS VPN...............................................................................................................................2
2.6. Dedicated Hosting...................................................................................................................2
2.7. DR Dedicated Hosting............................................................................................................3
2.8. Storage (Viatual/Physical)......................................................................................................3
2.9. APN...........................................................................................................................................3
2.10. VoIP......................................................................................................................................3
3. Service Level Guidelines...........................................................................................................3
4. Exclusions....................................................................................................................................3
5. Questionnaire..............................................................................................................................0
6. Consolidated Pricing...................................................................................................................0
7. Conclusion...................................................................................................................................0
1. Introduction

2. Proposed Solution

2.1. Overview of Solution

2.2. MPLS VPN

2.3. Dedicated Internet Access

2.4. Hosted Exchange

2.5. MPLS VPN

2.6. Dedicated Hosting

2.7. DR Dedicated Hosting

2.8. Storage (Victual/Physical)

2.9. APN

2.10. VoIP

3. Service Level Guidelines

4. Exclusions
5. Questionnaire

Please provide a comprehensive but not exhausting detail answer. All questions are compulsory.

QUESTION YES NO Provide Detail answer

Mark with
(None if answer is NO)
X
1. Does your company have the ability to provide primary Hosting
facilities as well as Disaster Recovery facilities that are more
than 15km apart?

2. Does your company have store and go facilities for users /

technicians who need to work for extended times in your Data
Centre?
3. Does your company offer Video / Teleconferencing facilities
dedicated for use by customers in the event of emergencies?
4. Does your Data Centre offer a minimum of 10Gbps fibre
connectivity to hosting cabinets?
5. NRCS require an upgrade to Exchange 2010 when available;
does your company have the ability to provide this?
6. NRCS require daily backups with the ability to restore individual
mailboxes (Microsoft System Centre Data Protection Manager
SC DPM), can you provide this?
7. Does your company offer a guaranteed, multi-sourced, fully
 restored Internet service with no single point of failure which
guarantees continuous availability and service levels?
8. Does your company provide real-time video class of service?
9. Does your company have direct interconnected arrangements
with all the major telecommunication service providers?
10. The NRCS require dual medium access of which one should be
fibre and the secondary medium either fibre or microwave?

11. Does your company offer an end-to-end service availability SLA

as opposed to Mean Time to Restore (MTTR) and a maximum
cumulative down time of 4 hours per month on the main service
to head office?
12. Do you have a management portal for APN users where user
data limits can be set and data bundles allocated to users?
13. Can you offer either a hybrid or pure IP based PBX Solution?
14. Can you offer a one number service, with full mobile phone
integration?
6. Consolidated Pricing

7. Conclusion