CHAPTER-6

DATA ANALYSIS AND

INTERPRETATION

1
 1. To know about respondents who are using the plastic money.

Respondents were asked whether they use plastic money or not. The results are as
follows:

Use of Plastic money by the respondent

Use of Plastic Money

No
0%

Yes
100%

Interpretation:

From the above figure it can be interpreted that 100 respondents who are taken for the
study are using plastic money and hence it can be said that majority respondents now a
days are using plastic money.

2
 2. Card possessed by respondents?

Respondents were asked to explain that which card they possess and the results are as
follows:

Card Possesed by Respondents

Both
14%

Credit Card
28%
Debit Card
58%

Interpretation:

From the above data collected we can interpret that the people mostly have debit card, as
credit card is little expensive than debit card so people mostly prefer debit card, but still
people have applied for their credit card also. Some people have both debit card and credit
card.

3
 3. Debit cards of different companies/banks owned by respondents?

Respondents were asked to explain that how many no. of debit card owned by them
and the results are as follows:

No. of Debit cards of different

companies/banks
Three
6%

Two
25%

One
69%

Interpretation:

The above data reveals that mostly people have one debit card; about 25% of the respondents
are using two debit cards from different companies, it’s clear that people are satisfied with
their debit card.

4
No. of Credit cards of different companies/banks owned by respondents?

Respondents were asked to explain that how many no. of credit card owned by them
and the results are as follows:

No. of Credit cards of different

companies/banks
Three
6%

Two
30%

One
64%

Interpretation:

From the above information it can be interpreted that 64% of the respondent have one credit
card from different companies/banks and 30% have two debit cards.

5
4. Companies/Bank card owned by the respondents?

Respondents were asked to explain which company/bank card owned by them. The
results are as follows:

Card owned

28%

22% 22%
%age. of respondetns

12%
10%

6%

HDFC Bank SBI PNB OBC ICICI BOI

Interpretation:
From the above data it’s clear that people mostly prefer SBI Bank to get the plastic
money, after that respondent prefers ICICI and HDFC bank. People usually like to
have credit card with which they have account.

6
5. Time period of using the debit card/credit card/both ?

Respondents were asked to explain the time period for which they are using them.

Time period of debit/credit card use

More than 5
year Less than 1 year
18% 22%

Between 1- 3
Between 3- 5 year
year 26%
34%

Interpretation:
The above data reveals that mostly people are using plastic money from 3 to 5 year
and rest are using it for less than 3 year i.e. plastic money become a trend from the
last few years.

7
 6. Purposes for using the card?

Respondents were asked to explain the purpose of using the card. The results are as
follows:

Purpose for using Cards

All of above
Petrol filling 4%
14%

Shopping
37%

Hotel and
Restaurant
20%

Withdrawal of
money
25%

Interpretation:

It is clear that mostly people use the card for the shopping purpose and then for withdrawal of
cash, 20% use it for going for hotel and restaurants. So the plastic money is used by the
respondents everywhere. For all purpose related using is till now less i.e. 4%.

8
 7. Card which is more beneficial?

Respondents were asked to explain which card is more beneficial according to them.
The results are as follows:

Card which is beneficial

Both Debit card

30% 36%

Credit card
34%

Interpretation:

From the above figure it is clear people mostly prefer debit card but credit cards are not far
behind, about 34% of the respondents feel that credit card is more beneficial than debit card
and some feel that both are beneficial.

9
 8. Benefits provided by Debit card?

Respondents were asked to tell the benefits provided by debit card. The result is as
follows:

Benefits provided

50%
%age of Respondents

20% 20%

10%

Security Free from fraud Anytime access No interest charges

Interpretation:

From the above collected data it is clear that there are many benefits and respondents are
satisfied with these benefits, as they feel secured and easy to carry the money. They can use
wherever they want. So from analysis respondents are enjoying all the benefits of Debit card
with having a security 50% and accessing anytime.

10
 9. Benefits provided by credit cards?

Respondents were asked to tell the benefits provided by Credit card. The result is as
follows:

Benefits provided

27%
%age of Respondents

25%
25%

23%

Convenient to pay Overdraft facility Prestige to holder Easy to carry

Interpretation:

From the above study it can be seen that respondents agreed that credit card is easy to carry
and it give prestige to the holder. They can use it where ever they want and fulfil their wishes,
without thinking. As Credit card gives facility to the holder to do anything on credit. From
above 27% thinks it’s easy to carry in case of cash.

11
 10. Problems faced in processing the card?

Respondents were asked the problems faced in processing the card. The results are as
follows:

Problem faced
Feeling of insecurity Fear of losing card
Unnecessary formalities High fee charged by bank

15%

30%

15%

40%

Interpretation:

From the data it is clear that the cardholders have the problem in processing the card. 40%
have a fear of losing a card, and 30% feel insecure that card might be misused by some other
person.

12
12. Future prospects of plastic money?

Respondents were asked to explain to future prospects of plastic money. The results
are as follows:

Future prospect
56%
%age if Respondents

32%

4% 6%
2%

Rapid growth Steady growth Stagnant Can't predict Declining

Interpretation:

It is clear from the figure that mostly people believe that the future of plastic money is at
boom. 56% people believe that there will be rapid growth and 32 % are of the view of steady
growth 6% can’t predict anything.

13
CHAPTER-7

FINDINGS

14
 Findings

Following are the findings that are drawn from the study:

1. Respondents taken for this study are those who are using the plastic money in their
daily life.
2. 62% of the respondents believe that plastic money is the currency of modern India.
3. 69% of respondents own one debit card and 25% owns two debit cards.
4. People have less craze for credit card. Only 28% of the respondents have credit card.
5. Respondents mostly prefer the plastic money of SBI Bank, HDFC Bank and ICICI
Bank.
6. 34% using the cards for the last 3 years and the trend of plastic money have emerged
from the last few years.
7. Mostly people use the cards for shopping and withdrawal of money- plastic money is
mostly preferred at the time of shopping.
8. Debit card is more beneficial according to 36% respondents.
9. Debit card provide security to the cardholders.
10. 20% respondents are dissatisfied that debit card is free from fraud.
11. Mostly people agreed that debit card provide the facility of anytime access. Anytime
you can withdraw your money.
12. Credit card is convenient way to pay agreed by most of the respondents.
13. Credit card provide prestige to holders having the tie up with the famous card
companies it provide the sense of pride.
14. 30% cardholder agreed that the plastic money holders have to tackle with the problem
of insecurity.
15. Cardholders have to fulfil the unnecessary formalities while obtaining the card.
16. Plastic money has a rapid growth in the coming years.
17. The growth credit card in India is still very slow. Companies are going really hard to
increase the sale of credit cards.

15
CHAPTER-8

CONCLUSION

16
 CONCLUSION

In the last two years, spending pattern through plastic money has changed drastically.
Travelling, dining and jewellery are the top three purchases that Indian makes through credit
cards. Two years ago, it was jewellery and apparel purchases that formed the largest chunk of
purchases through plastic money. Fuel accounts for a very small portion of credit card
purchases as these are largely paid through debit cards.

Consumers were not only more open to the possibility of owning a financial card, but were
also more than willing to use their cards to settle dues. The status symbol aspect of owning
and using cards too played its part on bringing about such robust growth over the space of a
single year. Debit cards in particular proved immensely popular.

According to projections for the 2003-2008 period the number of financial cards in
circulation will register a compounded annual growth rate of nearly 51 percent sp the
satisfaction of consumers has also increased. There are many ethical issues and challenges for
plastic money issuing banks/ companies. Security relating to card should be first priority for
each bank/company.

Consumers are preferring these cards mostly for shopping online E- commerce has given a
better way to use the plastic money.

At last it is concluded that plastic money has a very bright future in the coming years because
of the increasing trend of E- commerce.

17
 CHAPTER-9

RECOMMENDATIONS

18
 RECOMMENDATIONS

1. Various offers and discounts should be provided on the plastic money so that all the
users feel satisfied with their card choice.
2. The interest charges on credit cards should be reduced so that people are encouraged to
use it in regular routine.
3. More facility should be provided to the card holder in order to satisfy them completely.
4. There should be more sales executives to reinforce new customers.
5. More outlets should be provided where the cards can be easily accepted.
6. The unnecessary formalities should be reduced in order to obtain the plastic money.
7. Advertisements should be given through TV’s, magazines and hoardings to have
maximum reach because the respondents perceive these as important promotional tools.
8. The whole procedure of obtaining the plastic money needs to be authentic. Companies
should provide security to the card holders.
9. Companies should reduce the amount of the annual fee charged on the cards.

19
BIBLIOGRAPHY

20
 BIBLIOGRAPHY

Kothari C.R, “Research Methodology : Research and Techniques”; Vishwa Prakshan, New
Delhi, 4th edition.

E.gordan and Natrajan, Financial Services, Himalaya Publishing House, Mumbai. 5th edition.

Articles

College Student using the Credit Card

Smart card based Electronics Commerce characteristics and Roles

Credit card and Debit cards : What new ? Where to ?

Competition and Credit and Debit card Interchange Fees

Theory of Credit card Networks: A survey of Literature

An introduction to the economics of payment card networks

Credit card crisis in South Korea

Ethical Issues and Challenges

Websites

www.rba.gov.au

www.federalreserve.gov

www.direct.gov.uk

www.paypal.com

www.google.com

21
ANNEXURE

22
 QUESTIONNAIRE
Dear Sir/Maam
I am student of MBA of Swami Vivekanand Institute of Engineering and Technology
and topic of my project report is “Comparative Study of Plastic Money” and I want
your cooperation to fill this questionnaire related to my project.

Personal information
Name ______________________________________________
Address ______________________________________________
Occupation ______________________________________________

Q.1 Do you use plastic money?

a) Yes

b) No

Q.2 Which card do you have?

a) Debit card

b) Credit card

c) Both

Q.3. How many no. of debit cards of different companies owned by you?

a) One
b) Two
c) Three
d) None

Q.4 How many no. of credit cards of different companies owned by you?

a) One
b) Two
c) Three
d) None

23
Q.5 Which companies / bank card do you have?

a) HDFC Bank
b) SBI Bank
c) BOI Bank
d) ICICI Bank
e) Any other if yes specify

Q.6 Since how long you have been using debit card/credit card/ both ?
a) Less than 1 year
b) Between 1-3 year
c) Between 3-5 year
d) More than 5 year

Q.7 Normally for what purpose do you use cards?

a) Shopping
b) Withdrawal of money
c) Petrol filing
d) Hotel and restaurants
e) All of above

Q.8 Which card according to you is more beneficial?

a) Debit card
b) Credit card
c) Both

Q.9. What are the benefits provided by debit cards?

a) Security
b) Free from fraud
c) No interest charges
d) Anytime access

24
Q.10 What are the benefits provided by credit cards?

a) Easy to carry
b) Convenient to pay
c) Overdraft facility
d) Prestige to holder

Q.11 What are the problems you are facing in processing the card?

a) Feeling of insecurity
b) Fear of losing the card
c) Unnecessary formalities
d) High fee collected by banks

Q.12 What are the future prospects of plastic money?

a) Rapid growth
b) Steady growth
c) Stagnant
d) Can’t predict
e) Declining

25