RESUME

Ganesh Kumar Appari

Mobile No: +91 99512 02345 Email: gk.appari@yahoo.com

Objective:

In pursuit of challenging assignments that would facilitate the maximum utilization and
application of my broad skills and expertise in making a positive difference to the organization

Certifications:

 ITIL 2011 v3 Certified

 T-200 Module of Fundamentals of Telecommunication
 T-100 Retail Banking Foundation Course Certified
 DRR (Disaster Recovery Representative)

Tools Used:

 Service Now
 BMC Remedy (AOTS)
 GPS
 Business Direct
 Business Objects

Professional Experience:

 Company: Tata Communications (Chennai- 1yr 6 months)

 Previous Company: Infosys (Hyderabad- 8ys 2months )
 Current Role: Project Manager (4yrs)
 Total Experience: 9 years

Current Role: : Project Manager in IT Service Management (From 1st July 2014 – Till Date)

Professional Summary:

 Handling Service delivery & Execution of work order as a Project Manager for Enterprise
customer’s circuit provisioning.
 Work closely with client business stakeholders to identify problem statements, clarify and
document requirements, and drive consensus

 Responsible for Project delivery through Project Management life cycle to Enterprise customers.

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  Conducting the kickoff meeting and calls with the customer along with Sales and Solution team
to understand the client requirement preparing the schedule, WBS, Preparing Deliverable,
Project Plan, report format and meeting frequency.

 Emphasizing of early deliveries of Project for Revenue realization to the organization and
Delivery of fixed line services as per committed timelines.

 Ensures that systems, processes and methodologies specified are followed to ensure effective
monitoring and control of service delivery function.

 Periodic reviews with circle business teams for Fixed Line Data Services.
 Ensure timely project plan and weekly project updates to customer. Schedule regular review
meetings with customers.

 Ensure availability of equipment (CPE) with circle teams for delivery of fixed line data services.

 Raising and track PR for last mile (OFC, Off-net SP) to ensure timely service delivery in circles.

 Link / project handover to billing and assurance team after commissioning and customer
acceptance.

 Coordination with MS partner / Off-net service providers

 Ageing analysis of orders which could not be delivered within TAT and action plan for their
liquidation.

Duration: From June- 20011 to 2014;

Designation: Change Co-coordinator

Change coordinator Roles and responsibilities:

 Having more than 60 Months of IT Service Management Experience

 Manage relationships and coordinate work between different teams (Like Manage
relationships and coordinate work between different teams at different locations) at
different locations
 Ensure effective handover from project phase to operational mode Ensures change
advisory boards are established for all applications
 Adheres to ITIL best practices
 LAN/WAN/WLAN migrations,TTU’s,Patching prod-non proction servers, site closures,
Add Firewall rules,DHCP/DNS servers Administartion.
 Experience in defining KPI, SLAs, Reporting, Escalation and Notification procedures

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  Experience in establishing service improvement plans and guide, monitor, report and track
Sop’s to closure
 Receive, log and allocate a priority to all requests for change (RFC)
 Single point of contact for all Planned and Scheduled Maintenance
 Ensure all changes are properly documented, categorized, planned, tested, communicated
and the appropriate back-out plans are in place
 Communicating the status to executives & other stakeholders internally & externally.
 Trouble Ticket Management for the issue reported during the maintenance windows
including RCA/CAPs.
 Involved in Post Implementation Review meetings for other than successful changes
 Preparing reports for both internal management review and client review

Achievements:
 Received 3 Spot and 2 Extra-Miler Awards for the excellence in production
 Also received two I-Star awards for the financial years 2011-12, and 2014-15
 Attended the Trainings “Networking, Problem Solving and Decision Making, Presentation
Skills”
 Promoted as Process Specialist

Responsibilities:
 Receive, log and allocate a priority to all requests for change (RFC)
 Ensuring the change falls under Change Maintenance window
 Make determinations during the change process regarding the change owner, scope of
impact, risk factor associated with each change
 Ensuring teams SLA and other metrics are followed
 Taking security and other teams approvals
 Obtaining Approvals for the changes from Change Authority Board (CAB)
 Convenes urgent or emergency changes to CAB/ECAB through email approvals
 Approaching the CAB with updated details of the change through emails
 Liaises with all necessary parties to coordinate change building, testing and
implementation, in accordance with schedules
 Reviews all implemented changes to ensure that they have met their objectives; refers
back any that have been backed out or failed
 Review all outstanding RFCs

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  Closing RFCs
 Preparing weekly TAR Reports and hosting TAR meetings
 Providing back end support
 Trainer for new Joiners
 Getting cross training
 Identify problem areas in the process and take charge for process improvements
 Work with team to generate solutions, facilitate team work and open communications

Work Profile 1 - Role: Incident Manager (From 23rd June 2008 to 30th June 2011) (3 Years 1 month)

Responsibilities:

 Handling Incidents, Chair Bridge calls for effective coordination, incident resolution, service
restoration
 Ensuring restoration of the normal business services at the earliest, thereby reducing the
impact on business
 Driving all Bridge calls for service restoration, effective coordination, escalation, notification
and resolution. Cascade Major Incident notifications and notify business of any critical outages.

 Ensuring that incidents and service requests are processed consistently

 Directing the support resources where most required

 Provide information that allows support processes to be optimized ,thus ensuring that the best
possible levels of Service quality and availability are maintained

 Worked closely with Incident Management team for reactively minimizing the impacts of
underlying Problems & resulting Incidents.

 Worked with Availability Management for proactively improving IT Services.

 Ensuring quality of the Incidents from SM point of view.

 Attending Daily Incident & Problem meeting with the clients.

Educational Qualifications:

 Graduation (B.Sc.): DNR College, Bhimavaram from Andhra University with 78.6%
 Intermediate: Junior Modern College, Ramachandrapuram with 90.9%

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  SSC: APRS ZPH School, Bhupatipalem with 86.0%

Computer Skills:

CCNA,Excel, Power Point, MS-Word, MS-Office and DCA etc.

Personal Details:

Name: Ganesh Kumar Appari

Father’s Name: Sita Rama Prasad
Mother’s Name: Venkatalakshmi
Date of Birth: 24-Jun-1988
Languages Known: Telugu, Hindi and English
Married: Yes

Declaration:

I hereby declare that the information given above is true to the best of my knowledge and belief.

Date :
Place : Signature