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E-guide

4 Ways to Improve
Video Conferencing
Tech with AI
E-guide

In this e-guide
In this e-guide:
Large video conferencing
More than one-third of organizations are planning to expand
room design sees renewed
growth video conferencing deployments in their large rooms, which
xxxxxxxxxxxxxxxxxxxxxxp. 2 seat 10 or more participants, according to a study by Nemertes
Research.
4 ways AI services can
improve video meeting room And it doesn’t stop there. Organizations are going a step
technology
beyond that by leveraging AI with meeting room technology to
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maximize productivity and collaboration.
About
Read this expert guide to learn about the current state of
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xxxxxxxxxxxxxxxxxxxx p. 12 large-room video conferencing, and explore 4 ways AI services
can help improve meeting room technology.

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In this e-guide
Large video conferencing room design
Large video conferencing sees renewed growth
room design sees renewed
growth Irwin Lazar, Vice President and Service Director, Nemertes Research
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While much of the hype in the video conferencing market is around bringing
4 ways AI services can the technology into small rooms and huddle spaces, large rooms are poised
improve video meeting room for the most growth. More than one-third of organizations are planning to
technology expand video conferencing deployments in their large rooms, which seat 10
xxxxxxxxxxxxxxxxxxxxxxp. 7 or more participants, according to a Nemertes Research study on visual
communications and collaboration.
About
SearchUnifiedCommunications In comparison, only a quarter of organizations are planning to increase their
xxxxxxxxxxxxxxxxxxxx p. 12 small-room video deployments. Today, about 20% of large rooms are
equipped with video conferencing, according to the study, which surveyed
500 end-user organizations.

Employee demand is the primary driver for increasing large-room video


conferencing, just as it is for increasing video conferencing within small
rooms and on desktops. Given the rapid increase of video conferencing in
the consumer world -- thanks to apps like Apple's FaceTime, Google
Hangouts, Microsoft Skype and WhatsApp -- workers expect to have video
conferencing in the workplace. They also understand the benefits video

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E-guide

brings to meetings by making it possible to share nonverbal communication


In this e-guide and increasing engagement, especially for remote workers.

Large video conferencing Larger rooms are often the primary meeting spaces for teams and
room design sees renewed executives. As a result, companies often budget to ensure those rooms are
growth state of the art, which increasingly means including video conferencing.
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Another leading factor driving large video conferencing room design is
4 ways AI services can corporate mandates requiring video conferencing in all meetings. Corporate
improve video meeting room mandates are often the result of increased awareness of not only the ability
technology to improve collaboration, but to possibly improve the bottom line, as
xxxxxxxxxxxxxxxxxxxxxxp. 7 executives look to reduce operating costs, decrease project times, improve
customer and sales engagement, and better support remote and distributed
About workers.
SearchUnifiedCommunications
xxxxxxxxxxxxxxxxxxxx p. 12 We've all likely seen firsthand the lack of engagement when remote workers
access a meeting solely through an audio bridge. Adding video conferencing
to meetings allows remote participants to actively participate with those in
the meeting room. Another driver for the expansion of large video
conferencing room design is the proliferation of desktop video, which two-
thirds of organizations currently use or are planning to use.

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In this e-guide

Large video conferencing


room design sees renewed
growth
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4 ways AI services can


improve video meeting room
technology
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About
SearchUnifiedCommunications
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In this e-guide
Large video conferencing room design best
Large video conferencing
practices
room design sees renewed
Those responsible for video conferencing strategies should consider
growth
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success factors when planning large-room rollouts. These include the
following:

4 ways AI services can • measuring room system use to determine how often deployed
improve video meeting room systems are in use;
technology • determining how many people are typically in a room using the
xxxxxxxxxxxxxxxxxxxxxxp. 7 system;
• monitoring system performance; and
About • rolling out training programs to help employees learn to quickly set up
SearchUnifiedCommunications video conferences.
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Planners should focus on deploying room video conferencing systems that
are easy to use, ideally providing a similar experience and user interface
across all rooms. They should consider platforms that allow participants to
use multiple meeting services. The ability to use multiple services -- such as
BlueJeans, Skype for Business, Webex and Zoom -- was considered by
study participants to be the most important factor in room system selection.
IT leaders should also begin to evaluate emerging features to improve
meeting experiences and ease of use. One new feature growing in
popularity is voice control of meeting systems, which allows meeting

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E-guide

participants to use their voice to start, record or end conference calls. Other
In this e-guide emerging features include facial recognition to detect participants, framing
active speakers and flattening images to offer more natural engagement for
Large video conferencing remote participants, even when in-room people are sitting around a long
room design sees renewed
table.
growth
xxxxxxxxxxxxxxxxxxxxxxp. 2 The large meeting room continues to be important, even in companies that
are increasing huddle spaces and small meeting rooms. Don't forget about
4 ways AI services can large rooms in your video conferencing room design strategy.
improve video meeting room
technology
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In this e-guide
4 ways AI services can improve video
Large video conferencing meeting room technology
room design sees renewed
growth Tsahi Levent-Levi, Analyst and consultant, BlogGeek.me
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While some will call AI a fad, real value can be derived from it. In unified
4 ways AI services can communications, AI takes different shapes and sizes. One area where AI is
improve video meeting room taking shape is in video meeting rooms where it's all about productivity and
technology experimentation.
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Meeting room technology has oscillated between high-end dedicated
About
hardware to software-based products. In this market cycle, it seems like
SearchUnifiedCommunications we're back to hardware-based video meeting rooms. The nuance today is
xxxxxxxxxxxxxxxxxxxx p. 12 that these are smaller meeting rooms -- often called huddle rooms -- and
vendors are using devices like Intel NUC and Google Chromebox.

The main focus of the newest meeting room technology is on collaboration


and productivity. People meet each other virtually in huddle rooms to do
actual work together, not just to make decisions. As we move toward that
focus, AI services are focused on four areas to improve productivity in these
virtual spaces.

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In this e-guide
1. Voice analytics
Large video conferencing Voice analytics is about AI looking at a conversation taking place in the
room design sees renewed meeting room and understanding it. The underlying meeting room
growth
technology here is speech-to-text. Most video conferencing vendors today
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are working toward introducing automatic meeting transcription capabilities.
Transcription capabilities are used in two ways:
4 ways AI services can
improve video meeting room • Transcription through speaker diarization, which takes meeting audio
technology and separates individual speakers, making it easier to understand who
xxxxxxxxxxxxxxxxxxxxxxp. 7 said what.
• Transcription that allows users to pick a specific sentence in a
About meeting and have the video transcription jump to that sentence.
SearchUnifiedCommunications
xxxxxxxxxxxxxxxxxxxx p. 12 Additional capabilities vendors have coming down the pipeline include the
ability to summarize meetings, take action items and identify key points in
the meeting. While the focus for these capabilities is video, the value still lies
heavily in voice and what is said in the meeting.

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In this e-guide
2. Voice bots
Large video conferencing Think Amazon Alexa for meeting room technology. Video conferencing room
room design sees renewed systems already have a microphone as part of their product, which can
growth
double as virtual assistants of sorts.
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Many vendors are investing in adding voice bot capabilities into their
4 ways AI services can products. As a first step, this means adding a wake word that the video
improve video meeting room conferencing system actively waits for. This is the enterprise equivalent of
technology
the "Alexa" and "Hey Google" commands. Wake words are important as they
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are processed locally without sending continuous voice streams to cloud
services.
About
SearchUnifiedCommunications Next, real-time transcription and understanding captures what is spoken
xxxxxxxxxxxxxxxxxxxx p. 12 after the wake word with the purpose of identifying the intent of the user.
Creating accurate intent is time- and resource-consuming, which is why
voice bots in video meeting rooms are focused on replacing the remote
control and simplifying the user experience.

These capabilities aren't meant to compete with Amazon Alexa or Google


Home. They are there to provide a better remote control.

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In this e-guide
3. Computer vision
Large video conferencing Computer vision, also known as machine vision, is a nascent area of AI that
room design sees renewed uses cameras to allow computers to "see." While most computer vision
growth
talent is focused on autonomous cars, there are use cases for video meeting
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rooms.

4 ways AI services can Computer vision for video meetings focuses on the ability to identify people
improve video meeting room in the room. Identification includes understanding where people are in the
technology
captured video and applying automatic zoom or counting participants.
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Knowing how many people are sitting in meetings and in which rooms can
give some valuable insights as to the needs of the company, such as
About whether more meeting rooms are needed or what size rooms are required.
SearchUnifiedCommunications
xxxxxxxxxxxxxxxxxxxx p. 12 Some vendors are looking to expand computer vision capabilities to include
gesture control as a remote control replacement and the ability to identify
and focus on a whiteboard automatically.

4. Quality improvements
AI services can play a role in improving the quality of media in a meeting as
well. Where we see this most in video meetings is by providing better noise
suppression techniques within built-in speakers. Noise suppression is

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E-guide

important when dealing with modern meeting rooms that have a lot of glass
In this e-guide walls or when trying to join meetings from open spaces or public areas.

Large video conferencing While machine learning can be employed to improve media quality, at the
room design sees renewed moment it seems vendors are not investing as much in machine learning in
growth these areas.
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Remote work, cross-company collaboration and distributed teams all
4 ways AI services can increase the need for video meetings. These evolving working scenarios are
improve video meeting room changing the focus of meeting room technology. Productivity is key and AI is
technology taking an active role in improving productivity.
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About SearchUnifiedCommunications
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In this e-guide
About SearchUnifiedCommunications
Large video conferencing
SearchUnifiedCommunications.com provides IT professionals with vendor-
room design sees renewed
growth
independent news, advice, product evaluation, educational tools and a sense
xxxxxxxxxxxxxxxxxxxxxxp. 2 of community that will help them to evaluate technologies, make strategic
decisions and implement, manage and secure their voice communications in
4 ways AI services can
a reliable and cost-effective manner.
improve video meeting room
With our exclusive focus for IT and networking professionals, we provide a
technology
xxxxxxxxxxxxxxxxxxxxxxp. 7 reliable source of how-to tips and best practices for implementing, managing
and securing VoIP and advanced UC applications, enabling IT professionals
to take advantage of the cost savings and new features and benefits
About
SearchUnifiedCommunications
associated with converged enterprise network.
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