CHANDRAGUPT INSTITUTE OF MANAGEMENT

REPORT ON JLL (JONES LANG

LASALLE) ORGANIZATIONAL
STRUCTURE

SUBMITTED BY:

PGP GROUP-2

ABHISHEK BHARATI (110062)

ANJALIKUMARI (110070)
DEEPAK KUMAR (110078)
MONALISHA (110086)
PRIYANKA KUMARI (110094)
RISHAV KUMAR SINGH (110102)
SURAJ KUMAR (110110)
VIDYANAND KUMAR PASWAN (110118)

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ACKNOWLEDGEMENT

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 EXECUTIVE SUMMARY

Organization structure is an important aspect or a framework which outlines how the

activities performed in an organization are directed to accomplish its goals and
objectives. These various activities includes how the tasks are allocated to an
individual working in the organization, the reporting structure (who reports to
whom), the interaction patterns and the roles and responsibilities of the employees
that are followed.

Jones Lang LaSalle (JLL), a consultancy firm, has been selectedfor the study and
analysis of its organization structure. It is a global professional services and
investment management firm which specializes in real estate.

The study was based on a macro level,considering vision and mission, organizational
effectiveness, dimensions of organizational structure, strategy, size, technology,
environment and organizational design.

The question arises: - How an organization is managed in the context of its

geographic and cultural environment? The answer to this question is provided
in the report.

Objective

The main objective of this study and analysis is to know how an organization
operates and how it is used for achieving the goals of an organization.

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 TABLE OF CONTENTS

Contents
INTRODUCTION ................................................................................................................................................. 5
MISSION AND VISION ........................................................................................................................................ 6
ORGANIZATIONAL EFFECTIVENESS .................................................................................................................... 7
DIMENSIONS OF ORGANIZATION STRUCTURE .................................................................................................. 8
ORGANIZATION STRATEGY .............................................................................................................................. 10
ORGANIZATION SIZE ........................................................................................................................................ 11
ORGANIZATION ENVIRONMENT...................................................................................................................... 12

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INTRODUCTION

Jones Lang LaSalle (JLL) is a global professional services and investment

management firm specializing in real estate in over 80 countries from nearly 300
corporate offices and having a workforce of around 82,000. Their inspirational goal
is to ‘Achieve Ambitions’ and is committed to their long-term ‘Beyond’ strategic
vision. They focus on the six interlocking segments i.e. people, digital, values, brand,
growth and clients to achieve their strategic vision of ‘Thinking Beyond’.It has been
named as one of the World’s Most Ethical Companies for the 11th Consecutive years
as they celebrate their values and culture around the world. The services offered by
JLL include:

- Leasing
- Property and Facility Management
- Advisory and Consulting
- Capital Markets and Hotels
- Project and Development services
- Investment and Transaction Management

JLL helps in achieving their client ambitions by focusing on opportunities and

sustainability, by having an expertise in what they do and by succeeding through
inclusion. They bring the work closer to home and a full range of innovative ways is
provided to the clients for building a better tomorrow which will further help the
organization in building their brand. As it specializes in real estate, each of its
business is unique and so it continually innovates and responds according to their
clients need and also with respect to various other changes which includes
technology evolution and macro and political changes.

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MISSION AND VISION

Clients: Relationship Management and Trust

People: High Engagement and Innovation

Mission and Vision

Digital: Technology and Research

Values: Sustainability and Ethics

Brand: Reputation

Growth: Global Business Model with Local Market Knowledge

JLL has Mission with Vision where they focus on the six mutually dependent
segments i.e. clients, people, digital, values, brand and growth by having “Thinking
Beyond” strategic vision to help achieve ambitions of their clients by focusing on
various opportunities and sustainability for long-term growth and building the brand.
They help in building better tomorrow with the help of teamwork and their
commitment to ethics and shared values all over the world.

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ORGANIZATIONAL EFFECTIVENESS

Flexibility

People Organization

Control

Cells Description How it is relevant w.r.t JLL

OFM Flexibility Work according to the needs and demands of their clients and various
other external factors
OCM Planning Their inspirational goal to achieve ambition is very clear as it focus
more on process which will lead to its goals.
OCE Productivity and Operates globally in real estate sector and handles a large amount of
Efficiency project which are unique in itself
PCM Availability of The information related to Government policies and various other
information macro level and political changes are available to them

PCE Stability Each of its business continually innovates and keeps on responding to
servicing their clients smoothly

PFM Cohesive They succeed through inclusion by focusing on teamwork and

workforce commitment to ethics and values

PFE Skilled workforce Employees are encouraged and trained to create personal ambition to
overcome the challenges of clients

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DIMENSIONS OF ORGANIZATION STRUCTURE

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The organization is horizontally, vertically and spatially differentiated as it is
operated globally in the real estate sector having each of its projects unique in itself.
They maintain consistency all over the world and encourage and train its employees
to overcome the challenges of clients. As it is geographically diverse and specializes
in real estate so it needs to follow Government rules and policies of individual state
and countries as the real estate sector is influenced by general environment.
Therefore, JLL is highly complex, low formalized and decentralized (to bring work
closer to home).

Highly complex

Horizontal differentiation- JLL has various departments to work upon broad range of
services such as leasing, investment and transaction management, consultancy,
project and facility management, etc.

Vertical differentiation- With an increase in specialization JLL has an increase

number of hierarchy levels in the organization for smooth functioning of operations.

Spatial differentiation- The organization is geographically diverse in around 80

countries having 300 corporate offices with the same level of horizontal and vertical
differentiation so that they can maintain consistency all over world and work
effectively.

Low formalized

The tasks and jobs performed by an individual in JLL is standardized as every

employees within the organization know how and when the work is to be done as
their work varies from location and client where they offer their services. They are
skilled person with knowledge of their work and responsibility.

Decentralized

As JLL operates globally and specializes in real estate so they need to follow and
react to the Government policies and various demands of their clients. They also need
to act according to the macro and political changes occurring in a country of within a
state.

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ORGANIZATION STRATEGY

STRATEGY:

JLL has a “Thinking Beyond” strategic vision which helps them to position their
business for continued long-term profitable growth by providing the best in class
services to their clients and by creating an inspiring and rewarding career path for
their people.

STRATEGY-STRUCTURE RELATIONSHIP

As each of the JLL business continually innovates and responds to servicing their
clients as their needs change, as technology evolves, and as macro and political level
changes which makes them a ‘Prospector’.

Prospectors are dynamic in nature and are highly flexible which leads to low degree
of formalization and decentralization.

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ORGANIZATION SIZE

Since JLL is a large organization therefore, it has in total of around 82,000 global
workforces.

Size and Complexity

As there is an increased differentiation in the organization so it generates an

increased which depicts increase in size of the organization. Therefore, increase in
size leads to high complexity.

Size and Formalization

With an increase in organization size, formalization increases as large organizations

formalize the activities that need to be performed so that they can operate effectively.

Size and Centralization

Increase in the size of the organization leads to decentralization in order to maintain

the organization effectiveness.

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ORGANIZATION ENVIRONMENT

General Environment
JLL being a global professional services and investment management firm which
specializes in real estate sector and each of its projects being unique in it is required
to take care of its customer needs and countries economic conditions and also need to
act according to the various Government policies and rules and regulations.
Therefore, the organization operates in General environment by focusing on kits
customer, suppliers and competitors.

Complex + Unstable

JLL covers a broad range of services under Facilities management for various sub
sectors in real estate. The projects developed and contrasted by the organization is
unique in it as each of the clients have unique demands and needs which needs to be
fulfilled by the organization effectively. The various transactions that take place in
this sector are complex due to rapid change in the tax structure and regulatory
landscape.

Stable

Simple Complex

Dynamic

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 TECHNOLOGY:

Considering the Perrow’s Technology Classification (the four quadrant). JLL lies in quadrant 4 “NON
ROUTINE”.

Task Variability: JLL is an organisation which takes several major projects worldwide. The demands of
clients are different and so are their needs, so JLL works accordingly to meet the demands and give best to
their clients in every possible way. Which leads to task variability, and creates many exceptions that has to
be taken by the organisation in order to stand true by its words.

Problem Analyzability: The steps of understanding the sequence of task done by each individual in the
organisation is complex and can only be learnt through knowledge, expertise and experience. The task
performed by the employees of JLL makes them unique, because their way of doing things is different and
varies from individual to individual, making problem analyzability ill defined and difficult to understand.

Which makes JLL fall under 4th quadrant, (Non routine).

Non routine indicates low formalization and low centralization.

Considering Thompson’s insights into structural terminology, JLL uses intensive technology which requires
mutual adjustment. Which suggest high complexity and low formalization within JLL.

The non routine technology lead to high complexity in JLL, as the work is sophisticated and customized. The
customized responses require a greater use of specialists, and managers require a smaller span of control
because the problems that they confront are of non programmed variety.

The non routine technologies require control system that permits greater discretion and flexibility within
JLL.

INTENSIVE TECHNOLOGY

RESOURCES
INPUTS
A

C
TRANSFORMATION PROCESS OUTPUT
D

. FEEDBACK
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Sjakjfj,fa yjvfheabnalapurv

apurva Chandra

prasoon kumar

Renu kumari singh

veera aprajita

savi sanjana

TYPOLOGY OF ORGANISATIONAL STRUCTURE:

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