21. What chip is used for the X7-2 and X7-2L Service Processor?

Mark for Review

(1) Points

AST2000

AST2100

Pilot 3

Pilot 4

22. Which command accesses the shell where hwdiag can be accessed?
Mark for Review

(1) Points

access /sp/diag/shell

start /sp/hwdiag

start /sp/diag/shell
 access /sp/hwdiag

23. Which new hwdiag command displays SPI based FPGA registers?
Mark for Review

(1) Points

hwdiag cpld spi_global_reg

hwdiag cpld log read

hwdiag cpu pirom_info

hwdiag power pciepoktest

24. Which diagnostic commands have been removed? Mark for Review

(1) Points

SAS expander HWDIAG utilities

 UEFIDIAG commands

hwdiag power pciepoktest

ILOM’s i2ctool

25. How many processors are supported by the Oracle Server X7-2L and X7-
2? Mark for Review

(1) Points

2 or 4

2 only

1 or 2

1 only

26. The Oracle Server X7-8 is available in which configurations? Mark for Review

(1) Points
 One 8-socket or four 1-socket servers

Two 4-socket servers only

One 8-socket or two 4-socket servers or four 1-socket servers

One 8-socket or two 4-socket servers

27. The chassis mode conversion (4-socket vs. 8-socket) requires host power
of both sides to be completely off. Mark for Review

(1) Points

True

False

28. Which components are cold service CRUs? Mark for Review

(1) Points
 CMOD, SMOD, PCIe cards, fan modules, DIMMs, power backup SCAP

CMOD, SMOD, PCIe cards, internal mini-SAS cabling, DIMMs, power supplies

CMOD, SMOD, PCIe cards, internal mini-SAS cabling, DIMMs, power backup SCAP

CMOD, SMOD, PCIe cards, internal mini-SAS cabling, DPCCs, power back SCAP

29. How many DPCC (Dual PCIe Card Carrier) are installed in an Oracle
Server X7-8? Mark for Review

(1) Points

16

12

4
 30. Which components are hot-swappable in the Oracle Server X7-8?
Mark for Review

(1) Points

PSUs, fans

PSUs, fans, DPCC (Dual PCIe Card Carriers), HBA

PSUs, fans, DPCC (Dual PCIe Card Carriers)

PSUs

31. In 4-socket configurations which UPI port is disabled? Mark for Review

(1) Points

Port 3

Port 2

Port 0
 Port 1

32. What is the Backup #1 Container in Oracle Server X7-8 (4-socket B-side)?
Mark for Review

(1) Points

/SYS/FIM

/SYS/SMOD1/MB

/SYS/CMOD1

/SYS/MIDPLANE

33. Which power configuration is used in the Oracle Server X7-8? (Select all
that apply) Mark for Review

(1) Points

(Choose all correct answers)

 1+1 configuration in 4S mode

2+2 configuration in 8S mode

Two 1+1 configuration in 8s mode

2+2 configuration in 4S mode

34. Which diagnostics tools are available in Oracle Server X7-8? (Select all
that apply) Mark for Review

(1) Points

(Choose all correct answers)

CheckHW

U-Boot

Hwdiag
 UEFIdiag

35. What is the maximum DIMM count in the Oracle Server X7-8? Mark for
Review

(1) Points

16

64

96

32

36. In 8-socket mode, the SP on SMOD1 will be hold in reset, no ILOM user interface
available on it? Mark for Review

(1) Points

True

False
 37. The BIOS on Oracle Server X7-8 supports which profiles? (Select all that
apply) Mark for Review

(1) Points

(Choose all correct answers)

Exalogic

SuperCluster

Exadata

GPS

38. Which are the memory population rules for the Oracle Server X7-8?
(Select all that apply) Mark for Review

(1) Points

(Choose all correct answers)

Minimum system DIMM count is one

 All memory banks should have symmetrical loading

All channels should be loaded for maximum performance

Populate “furthest first, closest last” from socket on each channel

39. Which components are available in 4-socket mode (side A)? (Select all
that apply) Mark for Review

(1) Points

(Choose all correct answers)

Choice SMOD0

PSU2-3

CMOD4-7

DPCC0-3
 40. Which command is used for checking the status if MBUS? Mark for
Review

(1) Points

hwdiag check mbus

hwdiag cpld mbus

check status mbus

hwdiag status mbus

41. Where do you find information about diagnostics and troubleshooting? (Select all that
apply) Mark for Review

(1) Points

(Choose all correct answers)

Security Guide

ILOM User’s Guide

 X7-8 Service Manual

x86 Servers Diagnostics and Troubleshooting Guide

42. In 4-socket mode, the SPs running on both SMODs will present
independent ILOM interfaces to user? Mark for Review

(1) Points

True

False

43. Which are the PSU redundant groups in the Oracle Server X7-8?
Mark for Review

(1) Points

PSU 0 and 1 = group for system B side (SMOD1, CMODs 4-7) PSU 2 and 3 = group for
system A side (SMOD0, CMODs 0-3)
 PSU 0 and 1 = group for system B side (SMOD1, CMODs 4-7) PSU 2 and 3 = group for
system A side (SMOD0, CMODs 0-3)

PSU 0 and 2 = group for system B side (SMOD1, CMODs 4-7) PSU 1 and 3 = group for
system A side (SMOD0, CMODs 0-3)

PSU 0 and 1 = group for system A side (SMOD1, CMODs 4-7) PSU 2 and 3 = group for
system B side (SMOD0, CMODs 0-3)

44. How many cooling zones does the Oracle Server X7-8 have? Mark for
Review

(1) Points

2
 45. Which are the chassis cooling requirements in Oracle Server X7-8?
(Select all that apply) Mark for Review

(1) Points

(Choose all correct answers)

CPUs must have a heat-sink

Each DPCC must be installed (with or without LP cards). Empty slots must have a filler
panel

Each SMOD bay must have an SMOD

Each drive bay must have a storage device or a drive filler

46. What is the primary purpose of the”Basic Solaris” standard? Mark for Review

(1) Points

Describes how to install legacy versions of Solaris on systems that need to support
backward compatible applications

Differentiates between Linux and Solaris installation processes on dual-boot systems

 Specifically describes how to install Solaris on non-SPARC hardware

Defines a method for achieving a consistent installation for Oracle Servers with Solaris
OS

47. What are the two primary objectives for the Installation Configuration Planning step of
the EIS methodology? Mark for Review

(1) Points

(Choose all correct answers)

Customer provides walk-through of installation site

Tests that will be performed during the Systems Testing will be defined.

Oracle/Partner confirms power and cooling requirements for system installation

Oracle/Partner and Customer will determine and mutually agree upon the hardware and
software installation requirements which will be documented in the Installation and
Configuration Plan

48. Which four documents are included as part of the Operational

Handover? Mark for Review

(1) Points
 (Choose all correct answers)

Installation and Configuration Plan

EIS Checklist for the System installed

MOS Internal Documentation

System Documentation

Site Audit Report

Test Procedures Plan

49. Why is the rate of temperature change when acclimatizing systems such
an important factor as described in the EIS methodology? Mark for Review

(1) Points

Variations in temperature should not exceed the approved gradient of approximately 2°

C (4° F) per hour, because ignoring this may could lead to long-term damage (hair-cracks) on the
boards

Systems should be warmed up and powered ON as quickly as possible to optimize the

installation project timeline

Variations in temperature do not have as big an impact as do Service contract

considerations for how long an installation will take

It is actually not relevant or important

50. What are three items in the EIS Site-Audit Report are documented for all
Oracle hardware? Mark for Review

(1) Points

(Choose all correct answers)

Operating Environment and Cooling requirements

Access Route requirements

Operating System requirements

 IP Address requirements

Facility Power requirements

56. What should you do with the EIS checklist when an installation project is
complete? Mark for Review

(1) Points

Crumple the checklist and throw it in the customer wastepaper bin

Post the EIS checklist and Test Procedures Plan to My Oracle Support under your
customer’s account

Leave the EIS checklist with the customer so that they can re-install when they need to

Remove the EIS checklist and other confidential Oracle Intellectual Property from the
customer datacenter

57. What are Oracle Standard System Installations (OSSI)? Mark for Review

(1) Points
 Installation Services sold by 3rd party service providers

Installation Services sold by Oracle Advanced Customer Support

Advanced professional services offered by IBM Global Services

Field Delivery Support Services offered through certified partners

58. What if the customer has their own labeling methodology that differs
from the recommended one from EIS? Mark for Review

(1) Points

Redo cabling throughout the datacenter to meet the EIS standard

Submit a Service Request for Oracle approval on use of the customer labeling and
routing methods

Follow the customer's standard for cable labeling provided it meets with EIS
requirements for identification and port location.
 Ignore the customer’s standard and use the EIS standard

59. Why do the EIS Standards recommend that external cables between
Oracle hardware, such as servers, storage devices, network devices and ports be clearly labeled?
Mark for Review

(1) Points

Labeling is not an EIS best practice

Cable routing should be done with rubber bands for ease of reconfiguration

For ease of maintenance it should be unambiguously clear from the label on each cable,
where the cable has to be attached

Service requests for field diagnostics will not be accepted unless cables are labeled

60. Why should you use the EIS methodology to guide your installation
process? Mark for Review

(1) Points
 Installation processes are very lengthy, the EIS methodology is quick and dirty

Larry Ellison has mandated using EIS

The EIS methodology provides a 20% discount on Support Services if you install your
customers’ hardware or software using it

Using the proven EIS methodology will provide step-by-step installation guidelines, help
guarantee a quality installation, make your life easier, and ensure customer satisfaction

61. Why it is important to do Installation planning, rather than just asking the customer as
you work through the installation process? (Select three) Mark for Review

(1) Points

(Choose all correct answers)

Planning leads to more thoughtful consideration for a predictable outcome of the

installation process

Support Services will not engage on services requests if no installation planning was
done

Pricing for Installation Services is less expensive if planning in not included

 Continuing interruptions can detract from the professionalism of your work, and lead to
customer dissatisfaction

Customer technical contact may not be readily available

62. What is the main purpose of the EIS methodology? Mark for Review

(1) Points

To use best practices, standards, methodologies and continuous process improvement to

ensure consistent, efficient, supportable and high quality product installations globally

To use best practices to support standard field delivery and break/fix services by
partners.

To provide a foundational methodology for front line support triage by Help Desk
providers.

To enable customers to install and service Oracle hardware and software.

63. What two activities are accomplished during Installation Task Planning
step in the EIS Methodology? Mark for Review
(1) Points

(Choose all correct answers)

Organization of the team who will actively work the Installation

Review the timeframe options for delivery of the service

Communicate schedule for installation to the customer

System unpacking and acclimatization

Networking and system component cabling

64. What are two activities that take place during the System Test step of the
EIS methodology? Mark for Review

(1) Points

(Choose all correct answers)

On Solaris-based systems, Oracle's Explorer Data Collector will be run and the results
evaluated with ORAS/CLI from the EIS-DVD

Electrical grounding and environmental assessment

Tests specified in the Test Procedures Plan Plan will be carried performed

Application installation, configuration, and testing

65. If the customer has asked for some customization of their installation,
how is testing for that accomplished? Choose all responses that apply. Mark for Review

(1) Points

(Choose all correct answers)

Additional tests can be inserted into the Test Procedures plan

Not all installation actions need testing

Testing above and beyond the Covered System Tests are at the sole discretion of Oracle
and/or the Partner installer
 Oracle is automatically responsible for any non-standard installation procedure,
regardless of whether they were agree to as part of the Installation and Configuration Plan

66. For safety awareness with respect to grounding, if a system has been modified after the
manufacturer's assembly process, what three recommendations does the EIS Grounding
Standard make? Mark for Review

(1) Points

(Choose all correct answers)

If the temperature is below 60 degrees F., warm the room first before power ON

If modifications involved any power supplies, distribution units or wiring, did qualified
personnel verify that the modification was was correct and did they test the system to ensure
that it doesn't pose any safety hazard?

If qualified personnel did not test the safety of the modified system then proper testing
should be requested before Oracle and/or partner personnel will work on the equipment

Check whether the modification involved any power supplies, distribution units or
wiring?

Determine whether the local electrician can support the installation process
 67. Which two EIS documents are most useful during the Installation and
Configuration of Oracle Hardware and Software step? Mark for Review

(1) Points

(Choose all correct answers)

Installation Configuration Plan

EIS Checklist

Operational Handover Agreement

Site-Audit Report

DVD

68. What should partners do before first using ESISdocV4? (Select two)
Mark for Review

(1) Points

(Choose all correct answers)

 Review Oracle product overview documentation

Review the “EISdoc V4 Getting Started Cookbook” and “Success with EISdoc V4
Cookbook”

Review the Openoffice presentation on EISdoc V4 found on the EIS Planning &
Documentation web page

Submit their EIS Test Procedure Plan outcomes

69. What are two statements that are true about EIS checklists? Mark for
Review

(1) Points

(Choose all correct answers)

EIS installation checklists are intended to guide the installer through the installation in a
logical and consistent manner

Checklists are publicly available on oracle.com

 Checklists are a valuable tool to share with customers so they know how to install
systems themselves

Checklists are intended as guidelines for properly trained installers and are NOT a
substitute for appropriate product training.

70. What are three factors that influence how long a system (server, storage,
engineered system) will require to be acclimatized after delivery to a customer, before power can
be applied without causing damage? Mark for Review

(1) Points

(Choose all correct answers)

temperature

cleanliness

humidity

data center space

71. What four tasks are typically happening at the EIS Planning and Preparation stage in the
installation process? Mark for Review

(1) Points
 (Choose all correct answers)

Notification of Customer Installation project

Identify Installation team – Oracle Installation Coordinator, Project Manager, Customer

Point of Contact, others as needed

Unpack and power ON systems

Begin work on Project Schedule

Compile EIS planning documents

Cable and install systems into custom rack

72. What is the mission statement for use of the Enterprise Installation
Standards? Mark for Review

(1) Points
 To drive the ongoing development and usage of Enterprise Installation Standards (EIS),
resulting in consistent, high quality, and cost effective installations that speed time to
deployment and provide the foundation for enhanced stability and performance.

To use a methodology for support service that is from the field, created by the field for
the Field.

To drive consistent best practices for Oracle Services field delivery

To manage communication and resolution of Services Requests in a timely and customer-

friendly manner

73. What three typical activities are done during the Project Initiation phase
of the EIS Methodology? Mark for Review

(1) Points

(Choose all correct answers)

Details about the customer are determined and documented

Details about the project are identified and documented, for example, is this a single
system installation or a complex, multi-product installation
 System delivery occurs, and the project commences

The EIS Site-Audit is scheduled

System configuration details are documented.

74. Assuming a SPARC T5 Server installation on which you install Solaris 11,
what EIS documentation, at a minimum, is it recommended that you bring to support you in the
installation project? Mark for Review

(1) Points

(Choose all correct answers)

EIS Installation Checklist for SPARC T5

EIS Installation Checklist for Solaris 11 OS

EIS Installation Checklist for Sun Datacenter InfiniBand Switch 36

EIS Installation Checklist for Common Array Manager

 75. What tasks occur during the operational handover phase of the EIS
methodology? Mark for Review

(1) Points

(Choose all correct answers)

Collate the EISdocV4 documents pertaining to this customer installation, and product
documentation for handover

Document the serial number for the system(s) installed, as well as any comments
pertaining to the installation

Obtain customer signatures to successful close project

Provide the customer the 20% installation service rebate that is required after a
successful installation

76. What should you do if you believe you have found an error in an EIS checklist? Mark for
Review

(1) Points

Assume that the EIS team is already aware and the next version of the checklist will be
updated
 Email Larry Ellison and recommend changes

Follow the feedback method on the last page of every checklist: email SUPPORT-
PARTNER-QUESTIONS_WW_GRP@oracle.com

Submit your concerns to My Oracle Support

77. What three documents are typically used as part of the EIS Planning and
Preparation stage in the installation process? Mark for Review

(1) Points

(Choose all correct answers)

Acclimatization Report

Site Audit Report

Project Schedule

Test Procedures Plan

 Installation and Configuration Plan

Operational Hand-off Form

78. Name two functions for the EIS-DVD during the Installation and
Configuration of Oracle Hardware and Software step in the EIS methodology? Mark for Review

(1) Points

(Choose all correct answers)

Contains required patches and firmware for most installations

Used as a back-up for complete documentation sets that are on http://docs.oracle.com

Provides an excellent tool as a leave behind utility for customers

Provides installation assessment and diagnostic tools

79. Which three responses are true regarding EISdoc v4? Mark for Review

(1) Points
 (Choose all correct answers)

Is an OpenOffice-based set of documentation that includes planning for installations of

Oracle equipment and some software

Is a free guide to configuring Oracle software

Is available on the partner Enterprise Installations Standards web page and on the EIS-
DVD

Is accessible to customers and end-users of Oracle hardware and software

Contains documents matched to the steps in the EIS Methodology

80. What are two cautions that should be acknowledged when acclimatizing
a system? Mark for Review

(1) Points

(Choose all correct answers)

 Powering ON the system will speed the acclimatization process as the heat from the
system will accelerate its warming

The maximum positive or negative temperature gradient that is permitted for multi-
layer<br>boards is approximately 2° C (4° F) per hour.

Avoid unpacking items inside the computer centre (dust/dirt contaminating filters etc.)

Once powered on the temperature is no longer an issue, as internal cooling systems

commence

81. According to the EIS methodology, when issues are uncovered during the Site-Audit, who
should be notified? Mark for Review

(1) Points

(Choose all correct answers)

Customer point of contact

Oracle Premier Support

Oracle sales management

 Installation coordinator if applicable

82. When should you review deliverables and why? Mark for Review

(1) Points

EIS deliverables are an interim checklist to ensure that at the mid-way point of an
installation the project remains on track.

EIS deliverables are included in the Oracle system shipping and packaging documents
near the start of an installation

EIS deliverables are used as a last step in the installation process to ensure the installer
provided everything that is required

Ideally EIS deliverables would be reviewed at the very start of an installation project, as
they clearly define scope, roles and responsibilities, and project deliverables

83. What are the four key points covered in each test topic of the Test
Procedures Plan? Mark for Review

(1) Points

(Choose all correct answers)

 Test Result

Outcome

Objective

Prerequisites

Conclusion

Method

84. Which four objectives are primary goals for an EIS Site Audit? Mark for
Review

(1) Points

(Choose all correct answers)

Determine the floor weight load capacity at the location where the System will be
installed
 Determine how frequently system backups will be completed

Determine the availability of required electrical power to run and maintain the System

Determine how many logical domains need to be configured on the system

Determine installation needs for the System, including such assessments as: the
suitability of access routes to the installation location, such as doors, elevators, floor strengths
and ramps

Determine the environmental conditions at Customer's site including temperature,

humidity, cleanliness and such other assessments as are determined to be necessary in Oracle's
sole discretion

85. What are three types of configuration information typically documented

in an Installation Configuration Plan? Mark for Review

(1) Points

(Choose all correct answers)

IO cards and controllers

 Boot Disk Layout

General and Management Network Configuration

System host names

System documentation and guidelines

Power cord specifications

91. What do EIS deliverables define? Mark for Review

(1) Points

EIS deliverables give a high level description of the scope of the EIS activities for each
product or product family

EIS deliverables are the documents that are left behind with customers after an
installation service is performed

EIS deliverables describe detailed process steps for each phase of the installation service
 EIS deliverables are the Customer Support Identifiers that customers use for field
delivery service after an installation has completed

92. What is the primary goal of the Installation and Configuration of Oracle
Hardware and Software step in the EIS methodology? Mark for Review

(1) Points

Troubleshooting software configuration issues

System acclimatization, installation, and basic configuration

Hardware cabling , wiring and Power ON

Managing transition from Installation phase to Field Service issue recording

93. Which three statements are true about EIS? Mark for Review

(1) Points

(Choose all correct answers)

 EIS is a quick and dirty process for expediting Oracle system installations

EIS stands for “Enterprise information Standards”

EIS stands for “Enterprise Installation Standards”

EIS is a methodology designed to address issues before, during and after the actual
hands-on installation of Oracle systems

EIS evolved from the field, is sustained by those closely involved with the field, and is
intended to assist the field

timezone