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aayashas

Andon cord

Contact ID
A2NRTBMSUCKEZQ

thewallerclan@btinternet.com andon cord

Prime Photos 100 GB plan


Item Price:
Seller: CloudDriveProdUKSubs Fulfiller: Amazon Digital
Services

0173146855 andywykes@btinternet.com

Fire HD 10 Kids Edition Tablet, 10.1" 1080p Full HD Display, 32 GB, Blue Kid-Proof

return

tracey's 3rd Fire


• Fire HD 10 (7th Gen)

E042553487

Code not received


Hello,

This is Yaser from Amazon Technical Support Team.

I'm sorry to know that you didn't receive the code for the "Halo Wars Definitve Edition [Xbox
One/Windows 10 - Download Code]". This is really not what we want our customers to experience.

To help you with it, I've checked your account and see that the purchase is completed.

From the details you shared with me it seems to be issue with the code, that's the reason code was not
delivered to your account.

Thank you for bringing it to our notice, I've taken your comments as feedback and forwarded it to our
dedicated games/software team so that they can get it touch with the Microsoft team (as the codes are
developed by Microsoft team and sold through Amazon )and look into it and find the cause of issue so
that it should not be repeated in future.

To help you with it, I've issued a complete refund of £14.99 to your original payment card. Refunds
usually go through within five to seven business days and you will see this amount credited on your
next statement.

I request you to place and new order so that you can get a working code.

https://www.amazon.co.uk/dp/B06Y1X8P6J

Once again I regret for this inconvenience, I hope you will consider this as an isolated incident and give
us another chance in future.

Customer feedback like yours really helps us continue to improve and provide better service to our
customers.

We would never want to disappoint a valued customer like you and we always endeavour to assist our
customer with the best of our service so we can ensure that we fulfil of their needs.

If you require any further information or assistance, please get back to us and we'd be glad to assist
you.

I hope I’ve been able to help you today. We look forward to seeing you again soon.

Inapp lost

Hello,

This is Yaser from Amazon Support Team.


I'm extremely sorry to know that you are experiencing issues with the game Candy Crush on your
tablet and unable to get all your boosters in game.

This is really not what we want our customers to experience.

To help you with it, I've checked your account and see that all the settings on your account are fine and
also the tablet is with latest OS available.

It seems to be some glitch from the game server end causing the issue with the game and asking you to
enter postcode.

As the boosters purchased are from the app within and are taken care from the game server end after
purchases, I request you to once contact the game developer so that they can check with the issue on
game and take all possible measures to add the boosters directly to your game account directly from
there end.

To help you with it, I've shared the details of the developer as below:

For game Candy Crush Soda Saga:

english.support@king.com

https://king.com/

For game Candy Crush Saga:

candycrush.techhelp@king.com

http://candycrushsaga.com/help/en

Once you contact them they will look into your game status and details and help you accordingly with
it.

Should you require any assistance please feel free to write back to us, we will be happy to assist you.

Your patience and understanding is highly appreciated.

Thank you for being Amazon's valuable customer. We look forward seeing you soon.

TV compatibility

Hello Rebecca,
I hope this email finds you well.

I understand that you would like to know on how to access music and Videos on your device as you
have Prime subscription.

You can stream Music on your compatible device (Fire tablet, android device, iOS device) by
downloading Amazon Music application from the Appstore or Google play store. Regarding the Prime
Video, you can download the Prime Video application from the Appstore or Google Play store.

After downloading, please sign in using your Prime account (rebbyfifield@hotmail.com). If in case you
don't remember the password, I've sent the password reset link as well from which you can reset and
login.

Regarding streaming Prime Video on your TV. If in case, your TV is compatible with the Prime Video
application, you can directly download the Prime Video app from the appstore available on your TV
and sign in using your account and access them.

To check if your TV is compatible, please access the below link :

https://www.amazon.co.uk/gp/help/customer/display.html/ref=help_search_1-1?ie=UT...

If in case your TV is not compatible with the Prime Video application, as an alternative, you can access
the Prime Video on your smart TV from any browser(pre-installed in your TV). I request you to open
any browser and sign in with your Amazon account to the below link :

https://www.amazon.co.uk/primevideo

You also have an option to access Prime Video app on your smart TV if you have FireTV or FireTV
Stick. Or you can even access if you have any of the gaming console like Xbox or PS4.

If you have any further question please do contact us back. We are available 24*7. You can reach out to
us using the below link :

http://amazon.co.uk/contact-us

Let me assure you that we are here to take care of your problem and we do take full responsibility for
any troubles you have with orders, subscriptions and on your account.

Thank you for your valuable time and patience. We hope to seeing you soon.

AQVUTY35TX3HD KU faily fraud

FFKU ARFYI029N0Y9A

https://cscentral-
eu.amazon.com/gp/stores/www.amazon.co.uk/gp/customer/subscriptions/detail/ref=csc_cusu_customer
subsc_detail_3/259-8661684-1000410?
ie=UTF8&customerID=A1MF8O3D17INEK&subscriptionId=GATJAN3TAKYH9DWZD5X0&useca
seSessionID=67013594041

inconvinence caused

ebook refund unknown purchase:

AP8KU7FDV7NB1

https://cscentral-eu.amazon.com/gp/stores/www.amazon.co.uk/gp/order/detail/258-6043404-4368363?
ie=UTF8&csrToken=gRBbMcu2JescoPwh5sNhS5vvGbeSwpxiS7oGTkcAAAAJAAAAAFvCLyByY
XcAAAAAoq4PFriVffFc%2BYrQ%2B%2F%2F
%2F&isCacheable=0&marketplaceID=A1F83G8C2ARO7P&orderCustomerID=A1OZJX272U93PO&
orderID=D01-2186238-
4146216&orderType=Digital&prefetch=1&ref_=csc_cuor_order_detail_3&usecaseSessionID=670656
35731

Fire for kids unlimited catalogue

GSD code check if valid or not on test device


Software version of non amazon device
GSD order placed from
183 error what troubleshooting

kmufc77@gmail.com : 20 GBP refund

0164711900 : audio issue

0163227077 :
This is the first and only version of the app available on store from 236 days. There are no
previous versions for this app.
And KFTU badging is NO.
Hot wheels run off
dec 2017
how subscribe
6 march

jayhall_1987@hotmail.co.uk

India contact:

AWWV8PTTO6ZCO
A20JF7XUM5BYBG
ATLL7MWU0MTFE
A3PLJGUOHH9WQO
A1BFALKEY3KPO9..

A3U2SH1S2RE1ZC

A39WEWV2R2HSJU
A3DYJMI8XNZVPN
A3ISX57QJQSAB

USA Contacts

ABF53ZB6MJHP4

A3TLZDTUR7BGHP

https://www.amazon.co.uk/dp/B077HQJ2WN

chrisemathews@gmail.com

Contact ID
A26M0HQ49GVXAI

Sorry email
Hello Brian,

I'm extremely sorry that you are disappointed with the steps I've provided in the previous
correspondence.

Please accept my sincere apologies for providing troubleshooting steps for 4th Kindle instead of
7th Kindle.

I sincerely appreciate your efforts in trying to perform the troubleshooting steps on the 7th
Kindle device.

If the issue persists, you can directly reach us using the below link :

http://www.amazon.co.uk/clicktocall-kindlesupport

Once again, please allow me to apologise for this vexation, I can definitely grasp the nuisance
value of this hindrance.

Please be assured that we are here to make things easier for you and we will do whatever we can
do to prevent you from bearing any kind of loss.

Thank you for being a loyal customer.

Appreciate your valuable time and patience. We hope to seeing you soon.

Opening email

We greatly esteem your relationship with Amazon and are very sorry for any inconvenience
caused.

If you would prefer to speak with us directly, we also offer a free callback service and live chat
support at :

http://www.amazon.co.uk/contact-us

Rest assured, we’re here to take care of issues you encounter and we always endeavour to provide
the best service to our valued customers.

Thank you for your patience and understanding in this situation. We look forward to seeing you
soon.

Rest assured, we will take each and every action to prevent you from bearing any loss at
Amazon.co.uk as we value our customer's investment and trust more than anything else.

On a personal level, I appreciate your patience, cooperation and understanding in this matter. It
is our privilege to have you as our valued customer & we want to make sure you are always taken
care of.

Thanks for your understanding and patience. I hope you'll understand our limitations in this
regard.

If that does not make any difference or the issue reappears, we would be more than happy to
assist you if you contact us via phone call so we can process a warranty claim or try to help you
with another option.

The only way to do it is in real time that's why the invitation, this because we need to check on
some small things before sending you a replacement, like the address where the new order is
going, a collateral card to guarantee the shipment and afo course we need to give you a return
label.

To help you with it, I've checked account settings and see that all the settings are fine.

As a remedy to the issue, I request you to perform below troubleshooting steps on tablet to clear any intermittent
issue with tablet and get it work fine.

As a token of apology for the inconvenience caused, I have added a £ 5 promo credit to your
account which automatically gets applied once you place a new order which is sold and fulfilled
by Amazon, please accept this from my side.

I have mentioned few details on how this credit gets applied automatically when you place order
on Amazon.

Promotional credit must be redeemed at our website, towards the purchase of products sold and
fulfilled by Amazon. Promotional credit can't be used to purchase Amazon.co.uk Gift Cards,
items sold by third party Sellers including Warehouse Deals, products sold and distributed by
Audible, against Kindle books, delivery costs, or against gift wrapping costs.

When paying for an order with promotional credit you will have to add the relevant item(s) to
your Shopping Basket and complete your order via checkout. If you use our 1-Click ordering
method, any promotional credit might not apply to your order.

When you place a qualifying order, you'll be able to see that the value of your promotional credit
has been deducted from the total cost. Any unused funds will be retained in your account to be
used at a later date.

Please be assured that we are here to make things easier for you and we will do whatever we can
do to prevent you from facing any kind of inconvenience or bearing any kind of loss.

Thank you for your patience and understanding in this regard. I hope this helps.
Our customer's satisfaction and their convenience is very important to us above all else, it's the
foundation on which our company was built. Be assured that we'll continue working hard to
ensure that you receive accurate service.

Thank you for being the most valued customer to Amazon. We look forward to seeing you soon.

I personally apologize for the inconvenience caused to you, as my colleagues were unable to help
you with the exact answer for your concern and helping you with incorrect information.

This does not mean your inconvenience and disappointment will go unnoticed. To ensure utmost
attention, I've escalated your contact to our manager so that the agents can be coached for it.

I hope the previous information answers all your questions but if I missed anything or any other
questions come up, please reply to this email and I will gladly help you further until everything is
clear as crystal!
.
We look forward to your next visit

This is Yaser from the Amazon technical support team.

Please feel free to let us know if there is something else we can address for you, James.

Should you require any further assistance, Please feel free to let us know if there is something else we can address
for you.

Feedbacks

Hello,

I've checked your previous correspondence with us and understand that you are concerned with the payments
taken from your account even after cancelling the subscription.

I'm extremely sorry for all the inconvenience caused to you in this case.

I've checked your subscription and might be due to some technical reasons system was unable to complete your
subscription cancellation request so the subscription was not cancelled and you were charged for it.

However, this does not mean your inconvenience and disappointment will go unnoticed. To ensure utmost attention,
I've forwarded your comments as feedback to our Amazon dedicated department so that they'll investigate the
issue further and take necessary actions to ensure that such instances are not repeated in future.

On checking with subscription details, I see that the subscription cancellation was completed on 10 September
2018 and you were last charged for the subscription on 7th of September 2018.

Also, I see that my colleague has already issued a complete refund for all the charges to your account for the
subscription.

Refunds usually go through within five to seven business days and you will see this amount credited on your next
statement.

Rest assured you won't be charged for the subscription. Also the auto renew is set to "NO".

I once again apologise for the inconvenience that caused due to this. I hope you would treat it as a one time
exception and give us another change to help you with our services.

I hope the previous information answers all your questions but if I missed anything or any other questions come up,
please reply to this email and I will gladly help you further until everything is clear as crystal!

Be assured we are always here to help you at any point of time you need us..

Thank you for being Amazon's valuable customer.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

Thank you reply

Thank you email

Hello Sara,

You are most welcome and its good to know that we were able to help you with your concern.

We always want to see all our customers happy with our service and we feel good when you
confirm us that we are able to help you.

Be assured we are always here to help you at any point of time you need us.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

Thank you for being Amazon's valuable customer.

Authorisation charge email

Hello,

I understand your concern regarding the amount £1 charged twice on your account. I'm sorry for
any inconvenience this caused to you.
The reason it is showing as twice is one is authorisation charge.

Please be informed that when you place an order with Amazon, we contact your payment card's
issuing bank to approve the payment method.

Upon approval, the requested amount is reserved in your account. This is known as an
authorisation. The authorisation is only released as a charge at the time of dispatch, completing
the transaction. If the authorisation remains unused, the funds reserved in your account will be
made available to you by your bank according to their policies.

However, we do not proceed with the charge and the duplicate charge will not appear as a charge
on your credit card statement.

Amazon requests an authorisation for the total amount of an order, but sometimes when the
charge is due the bank issues us with additional funds instead of using the original authorisation
and continues retaining the funds originally authorised. In these cases, it appears to be two
charges on your bank statement, however we only charged once.

The authorisation drops off automatically within your bank's individual time frame for releasing
unused authorisations. It depends on the policies of your bank, but the authorisation code below
may be able to help your bank locate and remove the authorisation in question:

Should you require any additional information or assistance, please do not hesitate to contact us.

Thank you for your patience and understanding in this regard.

Double charge

Hello Isabell,

This is Yaser from Amazon Technical Support Team.

Thank you for sharing the image of the bank statement with us.

I've checked your previous correspondence with us on call and understand that you are
concerned with the double charge of GBP 1.90 for same ebook with reference number "Kindle
svcs 353-12477661LU" on 7th September and also on 10th of September.

I'm sorry for the incorrect information shared by my colleague on call with you regarding
authorization charges.

I would like to inform you that when you place an order with Amazon, we contact your payment
card's issuing bank to approve the payment method. Upon approval, the requested amount is
reserved in your account. This is known as an authorisation. The authorisation is only released as
a charge at the time of dispatch, completing the transaction. If the authorisation remains unused,
the funds reserved in your account will be made available to you by your bank according to their
policies.

However we use only GBP 1.0 as authorization charge and not complete order amount (GBP 1.90
in this case).

As you were charged GBP 1.90 be assured it is not the authorization charge.

On further checking your account, I found that the charges are for two separate ebooks
purchased on your account. The amount of both the ebooks is same that is GBP 1.90

The charge of GBP 1.90 on 7th of September is for ebook "Time for Hope, A: A contemporary
romantic suspense" purchased on your account.

Also another charge of GBP 1.90 on 10th September if for ebook "In Search of Hope" purchased
on your account.

Regarding your concern with the same reference ID "Kindle svcs 353-12477661LU" twice on
your account, I would like inform you that the reference ID for orders are generated by bank
after the order is placed with your payment card. I request you to check once with your bank for
the reason why they generated same reference ID for two different orders on your payment card.

The order ID that is generated at Amazon end for both the ebooks is D01-0653885-5061442 and
D01-1266242-1736633

You too can check with the purchases by accessing https://www.amazon.co.uk/your-orders and
login with your Amazon credentials.

Rest assured you were not double charged for the ebook.

In case, if you wish I can cancel the ebook order for you and help you with refund for the same.
However before taking any action on your account, I would like to seek your permission for the
cancellation of the order as you might lose ebook.

I request you to write us back with confirmation to help you with it as per your convenience.

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate resolution and in
my experience, this is the best way to be certain that your issue is resolved more appropriately.

I hope the previous information answers all your questions but if I missed anything or any other
questions come up, please reply to this email and I will gladly help you further until everything is
clear as crystal!

.Our customer's satisfaction and their convenience is very important to us above all else, it's the
foundation on which our company was built. Be assured that we'll continue working hard to
ensure that you receive accurate service.
Be assured we are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

When you use a gift card to pay for an item, we refund the portion that was paid to your current
balance. The original expiration date will still apply to the gift card funds. To access your current
balance, click Your Account at the top of our website. Under 'Payment & GC', click View balance
and sign in with your e-mail address and password.

Hello,

When you place an order with Amazon, we contact your payment card's issuing bank to approve
the payment method.

Upon approval, the requested amount is reserved in your account. This is known as an
authorisation. The authorisation is only released as a charge at the time of dispatch, completing
the transaction. If the authorisation remains unused, the funds reserved in your account will be
made available to you by your bank according to their policies.

While most card issuers release authorisations within 3-5 business days, some banks have been
known to hold authorisations for up to 10 days. The issuing bank is best placed to provide you
with more information on their specific policies regarding authorisations.

When you place an order with us, or use a payment method for the first time, we contact your
payment card’s issuing bank to approve the payment method. This is communicated via a £1.00
authorisation. It might appear as a pending charge on your statement but the £1.00 will become
available again according to your bank's time line.
If the available funds in an account match the exact value of the order placed, and an
authorisation amount is then reserved by your bank without being used as payment towards the
order you placed, payment may be declined by your bank. In this case, your payment method will
need to be updated to enable us to fulfil your order.

If you used a debit card as opposed to a credit card, once the authorisation is released, it may not
appear as a refund on your statement, however the funds should be available in your balance.

For your protection, we can’t send any information relating to your account to your bank by fax,
or any other means.

We hope this helps and we look forward to seeing you again soon.

More information email

contact us email

more info email

Hello Norman,

I'm sorry, but I wasn't able to determine exactly what kind of help you need from from your
comments in email "tv fire tv".

Looking at the Subject you selected "Returns and Refunds Support", I suppose that you are
concerned with the refund/replacement for the Fire TV (3rd Gen) with name "norman's Fire
TV" registered on your account.

To help you with your concern in best way , I request you to reply to this email with details if you
would like to get a replacement or refund for the device so that we can get it resolved at earliest
for you without any further delay.

Also, if I'm wrong please write us back elaborating the issue you are experiencing with the device

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient
resolution and this is the best way to be certain that your issue can be resolved more
appropriately.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with devices, orders, subscriptions and on your account.

Our customer's satisfaction and their convenience is very important to us above all else, it's the
foundation on which our company was built. Be assured that we'll continue working hard to
ensure that you receive accurate service.
We hope you can contact us soon so we can help solve this problem quickly. We hope you can
contact us soon so we can help solve this problem quickly. We are always here to help you at any
point of time you need us.

Also you can also contact us via chat or free phone so that we can work together on it in real time.

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

Thank you for being the most valued customer to Amazon. We look forward to seeing you soon.

Installment plan

Hello Ryan,

I understand that you are concerned with monthly instalment payment for the Kindle Oasis (9th
Gen) registered on your account.

To help you with it, I've checked your account and see that the payments are deducted in
instalment of £64.00 / month from your account.

Be assured the payment will be taken on 26th or 27th of September and not on 25th September as
the order was placed on 27 May 2018 (i.e on 27th of Month).

A scheduled payment will be attempted three times before being marked as past due. If there is a
decline when we attempt to charge your payment method, we will charge a payment to any other
payment card we have on file in your Amazon.co.uk account, in accordance with the Installment
terms and conditions.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with devices, orders, subscriptions and on your account
and prevent you from bearing any kind of loss.

I hope the previous information answers all your questions but if I missed anything or any other
questions come up, please reply to this email and I will gladly help you further until everything is
clear as crystal!

Our customer's satisfaction and their convenience is very important to us above all else, it's the
foundation on which our company was built. Be assured that we'll continue working hard to
ensure that you receive accurate service.

Thank you for being the most valued customer to Amazon. We look forward to seeing you soon.

Hello Pauline,

This is Yaser from Amazon Technical Support Team.

I understand that you are concerned with monthly instalment payment for the " Fire HD 10 Tablet with Alexa Hands-
Free" registered on your account.

To help you with it, I've checked your account and see that the payments are deducted in instalment of £30.00 /
month from your account on 29th of month.

As you said you get paid until 30/20/18 and there will not be enough money in my account to take payment, not to
worry in this case you will be having 8 days after the scheduled due date to pay for the instalment plan.

As there will be balance on 30th October or within 8 days after 29th of month, the instalment will be deducted after
30th October 2018

Let me assure you that we are here to take care of your problem and we do take full responsibility for any troubles
you have with devices, orders, subscriptions and on your account and prevent you from bearing any kind of loss.

I hope the previous information answers all your questions but if I missed anything or any other questions come up,
please reply to this email and I will gladly help you further until everything is clear as crystal!

Our customer's satisfaction and their convenience is very important to us above all else, it's the foundation on
which our company was built. Be assured that we'll continue working hard to ensure that you receive accurate
service.

Thank you for being the most valued customer to Amazon. We look forward to seeing you soon.
Newspaper not updated auto

Hello,

I'm sorry that the newspapers "Financial Times and The Times and Sunday Times" aren't updated to
your Kindle device.

I've checked through your account and see that subscription is active. However due to some network
issue they're not delivered. This is something I've discovered while sending the latest newspaper issue.

In this case, I request you to please de-register and re-register the Kindle device so that any network
glitch will be cleared. I'm positive it should work and solve the issue.

Please perform below steps to deregister and register the kindle:


1. Press the Menu button.
2. Choose "Settings”, then "Register" or "Registration" and follow the instructions. If your Kindle has
an existing registration, simply select "De register" before entering the new registration information.

Meanwhile I've sent the latest newspapers to your Kindle from my end. I understand that contacting us
for this issue multiple times is an unpleasant experience.

In this case, you can access to get all newspaper back to your Kindle after registering the device from
your account through your web browser.

Please follow the below steps to send any newspaper issue to your Kindle device:
1.https://www.amazon.co.uk/mycd
2. select "Your content " tab and under show option select "newspapers" and click on the three dot icon
in front of the newspaper name and select "deliver the past issue" option . Later select your Kindle
model to get all the newspapers.

Refund

Hello,

I'm sorry for double deduction of £10.50 to your account for purchase of book "The Woman in the
Woods".

I've refunded amount of £10.50 to your account. Once your refund has been completed by us, please
allow your bank 5 to 7 business days to process the refund.

When the refund is completed, we'll send you an e-mail letting you know the date, amount and
payment details.

Once processed, you'll be able to see the refund request here:


ww.amazon.co.uk/gp/digital/your-account/order-summary.html?orderID=D01-9846208-7682255

Please feel free to contact us back in case you find any difficulty.
w
Thank you for your patience and understanding

REFUND

Hello,

I'm sorry for the incorrect charges deducted from your account for Kindle Unlimited subscription.

I see that the subscription was charged twice due to some error. I've refunded amount of £7.99 to your
account. Refunds usually go through within five to seven business days and you will see this amount
credited on your next statement.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

Thank you for your patience and understanding.

Hello Pamy,

Icharges are related to Amazon music unlimited subscription, as Amazon Music is free trial for
one month and later got updated to paid subscription due to which you have been charged.

I've cancelled the subscription from my end and issued a refund £39.96 ( £9.99 x 4 = £39.96)

Rest assured you won't be charged again for the same.

Refunds usually go through within five to seven business days and you will see this amount
credited on your next statement
Hello Vikki,

I'm sorry to know about the charges on your account.

I've checked with your account and see that the order is related to "Fire for Kids Unlimited"
subscription which came free for one year with one of your Kids tablets registered on your
account . Free trial started on Monday, 26 December 2016 and ended on Tuesday, 26 December
2017 .

Upon completion of one year free plan it got updated to paid subscription, so the charges are
related to "Fire for Kids unlimited".

I can cancel the subscription and issue you a refund but if I cancel the subscription you will lose
access to the subscription content. Before taking any action, we need your permission.

I request you to write back to us with convenient option.

I'm sorry to know that your call got disconnected when you contacted customer support.

I understand your concern regarding charge of GBP 7.99 for Kindle unlimited subscription (a total of
£15.98) on your account.

I've checked your account and could see that the free 1 month trial of Kindle unlimited subscription
was active on your account and later it got updated to paid subscription charging you GBP 7.99.

I see that you're not availing any benefits of the subscription and I see that the subscription was
activated on Kindle paperwhite, someone from your family might have accidentally activated the
subscription.

As per your request I've refunded GBP 15.98 (£7.99 X 2 months = £15.98 ). This refund should be
issued to the original payment method within the next 5-7 business days and will appear as a credit on
your next billing statement.

Should you require any further assistance, please write back to us and we'll be happy to help you.

Thank you for your patience and understanding.


PRODUCT RETURN

I see that you want to return the spray and I’m sorry to hear that you didn't liked the product
quality of spray.

I have checked the order details and see that the product was delivered on Thursday, 8
February 2018 .

Please follow below instructions to get the spray returned and get a full refund.

Access below link Returns Support Centre to be guided through our full policy and to
obtain a printable personalised return label:

https://www.amazon.co.uk/returns-support

Simply wrap the package securely and send it to us according to the instructions provided
on the returns page.

If you're returning items in which you've saved personal information, please erase this
information completely before sending the item back to us.

If you're able to print your personalised return label, please enclose the barcode and fix
the address label to the outside of the parcel. If you don't have a printer, make sure to
enclose a note showing your order number.

Once we've received the item at our Fulfilment Centre, we'll issue you with the
appropriate refund. When the refund is completed in our system, we'll send you an e-mail
letting you know the date, amount and payment details. You can see information about
completed refunds in ‘Your Account’ once you've received a confirmation e-mail from us.
You can view completed refunds in Your Orders, https://www.amazon.co.uk/your-orders, by
selecting "Order Details".
Once your refund has been completed by us, please allow your bank between 5-7 business
days to process it.

You can also view a short video guide on how to return your item:

https://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=1161016]

DOORBELL SMART HOME

Hello,

I'm sorry to know "Ring Video Doorbell" skill isn’t working as expected.

I've checked my resources and found below steps which are to be followed for the skill to work. I
would request you to check if the steps mentioned below are followed or not.

Connecting your echo device to your Fire TV.


****************************************************
- Go to the Alexa app and select the menu bar on the left hand side.
- Click on "Music & Books".
- In the Video category select “Fire TV”.
- Click on "Link your Alexa device" and select the Fire TV which you want to use for "Ring Video
Doorbell" skill and press "CONTINUE".
- A list of all your Echo devices will be shown in the next window, please select the device which you
want to use for the skill and press "LINK DEVICES" and you've connected your echo to your Fire TV.

Linking Skill with FireTV:


******************************************************
- Go to the Alexa app and select the menu bar on the left hand side.
- Click on "Skills" and search for "Ring Video Doorbell" skill.
-Open "Ring Video Doorbell" skill and click on "ENABLE".
-You will be directed to the ring website to link ring account.
-Login to ring account and the skill will be enabled.
- Once the skill is enabled it will automatically search for smart home devices. Select the devices which
you want to connect.

At this point we have set up your cameras to show content on FireTV. You can use commands like
"Alexa, show my front door camera." and video will display on your fire TV.

If you're still facing the issue I'd request you to please reply to this E-mail with any error message that
is shows including any additional information which is available and we will assist you further.

I hope this helps. We hope to see you again soon.

Kindle unlimited non account's

I'm sorry that you've been charged two payment for your subscription ''Kindle Unlimited'' on your
account.

I've checked your account details and see that you've been charged £7.99 in regards with ''Kindle
Unlimited'' subscription recently on this account ''johnpickles51@yahoo.co.uk''.

Also, I’ve checked into the account(s) related to this credit card, and it appears to be someone you
may know with the account ''__@hotmail.com '' where you've been charged on your payment card in
regards with the ''Kindle Unlimited'' subscription. I’d suggest speaking to relatives or close friends who
may be or might have previously been authorised users of your card.

You may also wish to consider the following common scenarios, in case this charge resulted from one
of these situations:

* Do you have a son or daughter away at school who is authorised to use the card? Have you asked
them about this charge?
* Do you have a spouse, friend, relative, or co-worker who has access to your card number and may
have placed an order?

I've e-mailed the person on whose account this charge was found asking them to contact you
regarding the charge.
To help you resolve the issue at the earliest, I've turned off the ''auto renewal'' option and issued a full
refund on your payment card associated to your account so that you won't get charged twice further
on your account.

Once your refund has been completed by us, please allow your bank between 5-7 business days to
process it.

When the refund is completed, we'll send you an e-mail letting you know the date, amount and
payment details.

I'd request you to please write back to us with the cancellation confirmation so that we can cancel the
subscription on your related account in order to resolve the issue once and for all.

Rest assured, we are here to take care of issues you encounter and we always endeavour to provide
the best service to our valued customers and aim to ensure that the issue is resolved to the fullest
satisfaction.

We look forward to seeing you soon.

KINDLE UNLIMITED CANCELLATION ONE ACCOUNT ONE FREE TRIAL

Hello Libby,

I'm sorry to know about £7.99 unknown charges on your account.

Upon checking your account, I see that the charges £7.99 are related to Kindle Unlimited Paid
Membership active on your account.

The subscription was initiated as a free 3 months trial on 29 December 2017 which later was upgraded
to paid membership on 29 March 2018 charging you the monthly subscription fee of £7.99 for March
to September 2018.

I'd like to inform you that when a free trial of the subscription is initiated, the subscription is set to an
'Auto Renew', This is the reason when the free trial of the subscription gets ended, it gets upgraded to
a paid membership charging you the monthly subscription fee from your payment card.
I see that you only used 3 free ebooks with the subscription during free trial and later didn't use any
benefits of the subscription and unaware of it.

To help you with it, I've cancelled the subscription and issued complete refund of £55.93 ( £7.99 x 7
months) to your original payment method. Refunds usually go through within five to seven business
days and you will see this amount credited on your next statement.

Please be assured that you will not be charged for this subscription in future as I've cancelled the
subscription from my end and set the auto renew to "NO".

Also you will be receiving the subscription cancel confirmation shortly to your email ID.

Let me assure you we're here to take full responsibility for any trouble you've had with your account
and prevent you from bearing any kind of loss.

I hope the previous information answers all your questions but if I missed anything or any other
questions come up, please reply to this email and I will gladly help you further until everything is clear
as crystal!

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

FFKU cancel

Hello,

This is Yaser from Amazon Technical Support Team.

I understand that you would like to cancel Fire For Kids unlimited subscription active on your account.

I've checked your account and see that the subscription was activated on 19 July 2018 charging you
monthly charges of £4.99 / month

As you referred the subscription is not in use and would like to cancel it, I've cancelled the subscription
and issued complete refund of £19.96 (£4.99 x 4 months) to your original payment card
Rest assured you won't be charged again for the same.

Refunds usually go through within five to seven business days and you will see this amount credited
on your next statement.

Please be assured that you will not be charged for this subscription in future as I've cancelled the
subscription from my end and set the auto renew to "NO".

Also you will be receiving the subscription cancel confirmation shortly to your email ID.

Let me assure you we're here to take full responsibility for any trouble you've had with your account
and prevent you from bearing any kind of loss.

I hope the previous information answers all your questions but if I missed anything or any other
questions come up, please reply to this email and I will gladly help you further until everything is clear
as crystal!

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello Robert,

I'm sorry to know that you have been charged in the amount of £7.99 for "Kindle unlimited" subscription instead of
getting 30-day free trial.

I've checked with your account and see that initially on 28 December 2017 you have subscribed for Kindle
unlimited subscription for the first time with which you've got 30 day free trial. Free trial period has ended on 27
January 2018.

Just so you know, Kindle unlimited free trial can be used only once per account. As you already used it from 28
December 2017 to 27 January 2018 you are now not eligible to get free trial. This is the reason when you have
again subscribed to Kindle unlimited on 26 June 2018 you've been charged £7.99 to your account.

As requested, I've cancelled the subscription and issued a refund of £7.99 to your original payment card.

Rest assured you won't be charged again for the same.

Refunds usually go through within five to seven business days and you will see this amount credited on your next
statement.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

Thank you for being Amazon's valuable customer.


We'd appreciate your feedback. Please use the links below to tell us about your experience today.

Hello,

I understand that you would like to know the reason for being charged £7.99 on your payment card.
Please accept my apology for the inconvenience.

I've contacted our technical department and I was informed that your account is safe and secure.

On checking your account and I can see that the charge for £7.99 relates to the " Kindle Unlimited Paid
Membership". You have purchased the Kindle content "Autism, Asperger's & ADHD: What You Need to
Know. A Guide for Parents, Students and other Professional" using the option "Read for £0.00" which
is for Kindle Unlimited subscription users on Sunday, 23 September 2018 and that has triggered the
free trial of Kindle unlimited under your amazon account.

This promotion was free of charge for the 30-day time period listed in the confirmation you received.

As your account was set to "Renew automatically", our system automatically charged you the monthly
membership fee for Kindle Unlimited Paid Membership , £7.99.

Please be informed, Kindle Unlimited is a subscription that allows you unlimited monthly access to
over one million books, audiobooks, and magazine titles. You can read books on any Fire tablet, Kindle
e-reader and Kindle reading app registered to your Amazon account. Magazines can be read on your
Fire tablet, Kindle e-reader, Kindle for Android, Kindle for Samsung, or Kindle for iPhone, iPad and iPod
touch. There are never any due dates and you can keep up to ten titles at a time.

If you still do not want to continue with this membership, please let us know by replying to this email
so that we'll cancel the subscription.

However, before taking any action on your account, I would like to seek your permission for the
cancellation of the subscription. Hence, I request you to reply to this e-mail and confirm that we have
your permission to do cancel and process a refund on your payment card.

I realise that at this point of time asking you to contact us again would be disappointing, but I
appreciate your patience and cooperation in this matter.
Thank you for your understanding in this regard.

PRIME CANCELLATION

Hello Trisha,

I understand that you want to cancel Amazon prime video subscription.

As per your request I've cancelled the subscription from my end. Rest assured you won't be
charged for it

Should you require any further assistance, please write back to us and we'll be happy to help you.

Thank you for your patience and understanding.

Hello Maria,

I understand that you would like to cancel the prime subscription.

As per your request I've cancelled the prime membership from my end.

Rest assured you will not be charged any amount for it or any time later.

I've already sent confirmation email for it.

Should you require any further assistance, please write back to us and we'll be happy to help you.

Thank you for your patience and understanding.

SUBSCRIPTION CANCEL

Hello Simon,

I'm sorry to know about £3.99 charges on your account.

I've checked your account and see that the "ITV Hub+" subscription is active on your account. It was
activated from Fire TV stick which is registered to your account. Someone from your family who have
access to device might subscribed to it.

If you wish, I can go ahead and cancel the subscription for you and issue a refund for the same.
However, if I cancel the subscription then you will lose access to subscription contents, for which we
need your permission. We need your confirmation to cancel the subscription if not needed.

Also you can perform below steps to cancel the channel subscriptions on your account.

1. Go to: https://www.amazon.co.uk/myvs
2. Find the subscription you'd like to cancel under "Video Subscriptions."
3. Select the "Cancel Subscription" option and confirm.

2. Press the "Select" button to turn parental controls on or off.


3. Set your parental controls PIN if prompted. Use the "Menu" button to change between sets of
numbers and select "Next" when you're done.

After you set your PIN, you can manage the following parental controls preferences:

PIN Protect Purchases - Require your PIN to authorise purchases from Amazon (including digital items
and physical products).

Viewing Restrictions - Block movies and TV shows from Prime Video and selected third-party
providers, based on their ratings category.

Should you require any further assistance, please write back to us and we'll be happy to help you.

Thank you for your patience and understanding.

Hello Gary,

I'm sorry to know that you were charged £3.99 for the digital order.

I've checked your account and see that the charges are related to "ITV Hub+ channel Subscription" on
your account.

On further checking your account with our investigation department, confirmed that your account is
safe and secured. Amazon takes all security-related matters very seriously, and your account security is
our top priority. We have polices and security measures in place to ensure that your personal
information remains secure.

Regarding the orders on account, I've found that the channel subscription was ordered from Fire TV
registered with your account.

This could have been due to some accidental purchase done by one of your family member who has
access to the Fire TV.

If you wish, I can cancel the subscription and issue you a refund. But if I cancel the subscription you
will lose access to the subscription content. Before taking any action, we need your permission.
I request you to write us back with the confirmation to cancel the subscription so that we can help you
at earliest with it.

Also, you can setup parental control on Fire TV so that any accidental or unknown purchases can be
avoided.

On Amazon Fire TV access Settings > Parental Controls.

Select Parental Controls and set it to "ON" to access available options.

PIN Protect Purchases:


With this setting turned ON, customers must enter their PIN to authorise all purchases from Amazon
(including digital items and physical products).

Waiting for you response. Please do write us back so that we can help you further with it.

Thank you for you patience and understanding.

Music unlimited CANCEL

Hello,

This is Yaser from Amazon Technical Support Team.

I'm sorry to know about unknown £10 charges on your account on 30th October 2018. This is
really not what we want our customers to experience.

To check with the charges, I've checked your account thoroughly and found that on 30th October
2018 you were charged for "Amazon Music Unlimited" subscription active on your account and
being charged for the same.

Amazon Music Unlimited is an on-demand music streaming service that offers access to tens of
millions of songs through the Amazon Music app and Amazon Music for Web. You can Listen on
any of your compatible Amazon Music devices (computers, Android, iOS, Fire tablets, Fire TV,
Echo, Echo Dot, Amazon Tap, and supported third-party sound systems). You can also download
songs on mobile devices for offline playback.

The subscription was initiated as a free 30 days trial on Friday, 31 August 2018 which later was
upgraded to paid membership on 30 September 2018 charging you the monthly subscription fee
of £9.99 for September and October 2018 as auto renew was set to "YES".

I see that the subscription is used to listen to music on Fire 7 (7th Gen) with name
"michellecarpenter's 3rd Fire " registered on your account.

If you wish, I can go ahead and cancel the subscription for you and issue a refund for the same.
However, if I cancel the subscription then you will lose access to subscription contents, for which
we need your permission. We need your confirmation to cancel the subscription if not needed.

I request you to write us back with the confirmation to cancel the subscription so that we can
help you at earliest with it.

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate resolution and in
my experience, this is the best way to be certain that your issue is resolved more appropriately.

You too can check with the subscription on your account by following below steps:

1. Go to: https://www.amazon.co.uk/gp/dmusic/player/settings.
2. Go to the "Amazon Music Unlimited" section to find your subscription.
3. Select the "Cancel Subscription" or "Do Not Continue After Trial" option in your
"Subscription Renewal" details.
4. Confirm the cancellation.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions and on your account.

Waiting for you response. Please do write us back so that we can help you further with it.

Thank you for being part of Amazon family.

Hello, Owen

I'm sorry to know about charges on your account.

I've checked your account and see that "Amazon Music Unlimited" subscription is active on your
account and being charged for the same.
On further checking with account, I found the subscription is activated from device Fire 7 (7th Gen)
registered to your account with name "owencashell's Fire".

Amazon Music Unlimited is an on-demand music streaming service that offers access to tens of
millions of songs through the Amazon Music app and Amazon Music for Web. You can Listen on any
of your compatible Amazon Music devices (computers, Android, iOS, Fire tablets, Fire TV, Echo, Echo
Dot, Amazon Tap, and supported third-party sound systems). You can also download songs on mobile
devices for offline playback.

If you wish, I can cancel the subscription for you and issue complete refund for the same. But if I
cancel the subscription you will lose access to the subscription content. Before taking any action, we
need your permission.

I request you to write us back with the confirmation to cancel the subscription if not needed so that I
can go ahead with cancellation.

Waiting for your response. We'll be happy to help you further with it.

ALEXA SKILL

Hello Peter,

I understand that Alexa is unable to help you with the cheapest price of petrol or diesel in
Chester and London using fuel finder skill.

I've replicated the same from my end and see that it will not respond to the command.

As per the skill's ability, it will be able to answer the cheapest price of petrol or diesel nearest to
the location of the device.

For that, you need to update the location (Chester or London) on the device using Alexa
application

To add or update your device's location in the Alexa app:

1. Go to the menu and select "Alexa Devices."

2. Select your device.

3. Select "Device location."

4. To change the country, tap "Change" near the current country. Select the new country and
then tap "Done." Enter the complete address, and then tap "Save."

Once you update the location it will be able to answer the cheapest price based on location
updated by using the command provided on skill.
However, skill will not answer for any other regions.

If the problem persist, please do write back to us so that we can forward the concern to
dedicated technical team to check with the issue and help you soon with it.

Thank you for patience and understanding.

KINDLE SPECIAL OFFERS ON SAMSUNG TABLET

Hello Sheila,

I understand that prime offers aren't appearing on your Samsung tablet. Please do not worry
everything is normal with the offers that are being displayed on your Kindle device and not on
your Samsung Tablet.

Here is why, this is happening. I've checked your account and see that special offers is enabled on
your Kindle Fire. As the special offers is a part of your Amazon Kindle it will be reflected and
bound to your Kindle only.

As samsung it is a different manufacturer you won't be able to get the special offers on Samsung
tablet.

However as a prime member you will be able to purchase books and other contents by installing
Amazon kindle app or Amazon store app on tablet.

In case you have any further concerns or referring to some other thing please elaborate the query
and do write us back.

We will be happy to help you with all your concerns.

Thank you for your patience and understanding.


ECHO NOT WORKING (FACTORY RESET DONE)

Hello Darren,

I'm sorry to know that Echo plus has stopped responding to your commands.

I've checked with your account details and see that it is under warranty and will be happy to
replace it.

I really appreciate all your efforts to get Echo Plus working. It seems to be some internal
hardware or software issue with the device.

Also I've made a note of the concern on your account so that our team will be having all details
with them for you.

I request you contacting us by phone, so we can verify shipping details with you and ship a new
Echo plus device free of charge at earliest. You can reach Amazon Device Customer Support by
clicking the below link:

https://www.amazon.co.uk/contact-us

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We will be happy to help you with it soon.

Thank you for your patience and understanding.

AMAZON MUSIC SUBSCRIPTION CANCEL

Hello Stewart,
I'm sorry to know that you have been charged in the amount of GBP 7.99 on your account.

I've checked with your account and see that the charge is related to "Amazon Music unlimited"
subscription which is free for 30 days. Free trial started on Friday, 30 December 2016 and upgraded to
paid membership on 29 January 2017 .

I'd like to inform you that when a free trial of the subscription is initiated, the subscription is set to an
'Auto Renew', This is the reason when the free trial of the subscription gets ended, it gets upgraded to a
paid membership charging you the monthly subscription fee from your payment card.

If you are unaware of subscription or don't need the subscription you can cancel Amazon Music
Unlimited subscription at any time from Your Amazon Music settings in Your Account:

1. Go to: https://www.amazon.co.uk/gp/dmusic/player/settings.
2. Go to the "Amazon Music Unlimited" section to find your subscription.
3. Select the "Cancel Subscription" or "Do Not Continue After Trial" option in your "Subscription
Renewal" details.
4. Confirm the cancellation.

You can also do this from the "Settings" menu in the Amazon Music app for Android and Fire tablets.

You'll see your subscription end date on the confirmation screen.

If you find any difficulty, I request you to write us back with the confirmation to cancel the subscription
so that we can go ahead with cancellation.

Waiting for your response. We'll be happy to help you further with it.

Thank you for being Amazon's valuable customer.

PRIME MEMBERSHIP CANCELLATION

Hello Donna,

I'm sorry to know that you have been charged GBP 7.99 to your account.

I've checked your account and see that the charge GBP 7.99 is for " Prime Monthly Paid"
subscription. It was activated as a 30 day free trial subscription on Thursday, 10 May 2018. Later
it got updated to paid subscription charging you GBP 7.99 monthly.
Further, I see that there is "Amazon Music Unlimited Free Trial" active on your account. It was
activated on Tuesday, 10 July 2018 as free trial and there are no charges related to this
subscription. Your free trial will end on Tuesday, 10 July 2018.

Please accept my apologies for all the misunderstanding regarding the GBP 7.99 charges on your
account.

If you are unaware of the "Prime Monthly Paid " subscription or don't want to continue with
this membership, please let us know by replying to this email so that we'll cancel the subscription
and issue complete refund for same.

Rest assured, you are not being charged for Amazon Music unlimited subscription.

To check your Amazon music unlimited status or make any changes to subscription, please follow
below link.

Hello Caroline Warren,

I'm sorry to know that you have been charged £7.99 monthly on your Bank Statement for
Amazon Music.

Upon checking your account, I see that the charge which you are referring to is for "Amazon
Music Unlimited Monthly Prime Discount" subscription.

I'd like to inform you that the subscription was activated as a free trail for 30 days on Thursday,
28 June 2018 which later got converted into a paid subscription on Saturday, 28 July 2018 by
charging you £7.99 monthly as the Auto renew option was turned 'ON'.

As you were unaware of the subscription, I've cancelled the subscription and issued a refund for
£7.99 * 2 months (£15.98), this will go through within the next 5- 7 business days and will appear
as a credit on your billing statement.

Please be assured that you will not be charged for this subscription in future as I've cancelled the
subscription from my end.

*******************************

Further, I'd like to inform you that Amazon Music Unlimited and Prime Music share similar
features, but are two separate services.

Both give you the option to add titles to My Music, listen to Playlists curated by Amazon's Music
experts and stream personalised Stations. The main difference is that Amazon Music Unlimited
offers access to more music.
With Amazon Music Unlimited, you can listen to over 40 million songs from the Amazon Music
catalogue as long as you have an active subscription. To view available plans and subscription
pricing, go to:

https://www.amazon.co.uk/unlimited

With Prime Music, eligible Prime members automatically get access to selected titles from
Amazon Music as part of their Prime membership, at no additional cost. Prime members can
also subscribe to Amazon Music Unlimited separately. Discounted monthly subscription pricing
and an annual renewal option are available exclusively to Prime members.

If I relate it to myself I can completely understand how frustrating and annoying the situation
can be when something like this happens but believe us it was never our intention. Please accept
my sincere apologies for this.

We would love to hear your feedback on the service provided to you today. Please share your
thoughts via the 'Did I solve your problem?' link below.

Let me assure you we're here to take full responsibility for any trouble you've had with your
account and prevent you from bearing any kind of loss.

Should you require any assistance please feel free to write back to us, we will be happy to assist
you.

Your patience and understanding is highly appreciated.

Thank you for being Amazon's valuable customer. We look forward seeing you soon.

Hello Helen,

This is Angie from Amazon Customer Service. It's my pleasure to assist you today.

As requested, I've cancelled your Amazon Prime free trial membership. We're sorry to see you go
but appreciate the time you've taken to try out the benefits of Amazon Prime.

Please be assured that you won't be charged for the membership fee.

Cancelling your membership means that you and your Household members will stop receiving
Amazon Prime benefits. Any new or pending orders may be subject to delivery costs. You’ll also
lose access to Prime Video, Prime Music, and Kindle Owners Lending Library and Twitch Prime
channel subscription. Any photos stored on Amazon Drive will count toward your storage
allowance upon cancellation of your Amazon Prime membership.

You can change your mind and sign up for a Prime membership at any time by visiting our sign-
up page:
You can avail of the same great Amazon Prime benefits for a monthly membership fee of £7.99.
You can sign up for Amazon Prime to be charged on a monthly basis through the following link:

https://www.amazon.co.uk/prime

For more information about Amazon Prime, including the Terms & Conditions, please visit our
Help pages at:

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200182130

ECHO WIFI ISSUE

Hello,

I understand that the Echo Dot 2 keeps disconnecting when connected to Wifi. I'm sorry as the
Echo dot is causing connectivity issues and can image how frustrating this can be.

I've checked with your device details and request to perform below troubleshooting to isolate the
issue.

Before you connect your Echo device to a Wi-Fi network, make sure:

- Your Echo device is at least eight inches from any walls and windows and not near any sources
of possible interference (such as microwave ovens or baby monitors).

- You meet the minimum bandwidth requirements for streaming through Alexa. Your Internet
connection needs to be at least 512 Kbps (0.51 Mbps).

- Other devices (such as tablets or mobile phones) can connect to your network. If not, contact
your Internet service provider, network administrator, or the person who set up your network for
assistance.

- (Dual-band routers only) The network name (or SSID) is different for both the 2.4 GHz and 5
GHz band.

If you've checked all these things, follow these steps:

STEP 1: Restart your Echo device and network hardware

You can restart your Echo device, Internet modem, and router to resolve most intermittent Wi-Fi
issues.

1. Turn off your router and modem, and then wait 30 seconds.

2. Turn on your modem, and then wait for it to restart.


3. After you restart your modem, turn on your router, and then wait for it to restart.

4. While your network hardware restarts, unplug the power adapter from your Echo device for
three seconds, and then plug it back in.

After you restart your Echo device and network hardware, try to connect to your Wi-Fi network
again.

In case it didn't work even after above steps please try with below steps.

STEP 2: Reset your Echo device to its factory defaults.

You can sometimes resolve intermittent problems with your Echo device when you reset it. Reset
will set the Echo dot 2 settings as if it was brought out of box.

When you reset your Echo device, any device settings (such as your Wi-Fi network information)
need to be re-entered when you re-register your device.

To reset your Echo device:

1. Press and hold the Microphone off and Volume down buttons at the same time until the light
ring turns orange (about 20 seconds). Then the light ring turns blue.

2. Wait for the light ring to turn off and on again. The light ring then turns orange again, and
your Echo device enters setup mode.

3. Open the Alexa app to connect your device to a Wi-Fi network and register it to your Amazon
account.

I'm positive above steps would get Echo Dot 2 perfectly connected to Wifi without any issues.

In case issue still persist please do write us back so that we can help you further with it at earliest.
We'll be happy to help you.

Thank you for your understanding and patience. We look forward seeing you soon.

UNKNOWN SUBSCRIPTION

Hello Vikki,

I'm sorry to know about the charges on your account.

I've checked with your account and see that the order is related to "Fire for Kids Unlimited"
subscription which came free for one year with one of your Kids tablets registered on your
account . Free trial started on Monday, 26 December 2016 and ended on Tuesday, 26 December
2017 .

Upon completion of one year free plan it got updated to paid subscription, so the charges are
related to "Fire for Kids unlimited".

I can cancel the subscription and issue you a refund but if I cancel the subscription you will lose
access to the subscription content. Before taking any action, we need your permission.

UNAUTHORIZED PURCHASE

Hello,

I'm sorry to know that you were charged for the orders that you didn't purchase.

I've checked with our account security staff and confirmed that your account is safe with us.
Amazon takes all security-related matters very seriously, and your account security is our top
priority. We have polices and security measures in place to ensure that your personal information
remains secure.

Regarding the orders on account, I've found that they're ordered from Fire TV Stick registered
with your account with the name "cheryl's Fire TV stick" with serial no : G070L80773632H49.

This could have been due to some accidental purchase done by one of your family member who
has access to the Fire TV Stick.

As per your request, I have cancelled the orders. Rest assured, you won't be charged. Now the
videos will be removed from the device.

Further to avoid this kind of issues, I request you to kindly enable parental controls on your Fire
TV Stick as given below :

1. Select "Settings" from the Fire TV menu and open "Preferences".


2. Press the "Select" button to turn parental controls on or off.
3. Set your parental controls PIN if prompted. Use the "Menu" button to change between sets of
numbers and select "Next" when you're done.

After you set your PIN, you can manage the following parental controls preferences:

PIN Protect Purchases - Require your PIN to authorise purchases from Amazon (including
digital items and physical products).

Viewing Restrictions - Block movies and TV shows from Prime Video and selected third-party
providers, based on their ratings category.

Thank you for your patience and support.

Did I solve your problem?

UNSUBSCRIBE FROM AMAZON EMAIL LIST

Hello Carmel,

I'm sorry the disturbance caused to you due to emails from Amazon.

I've checked with your account and made necessary changes to your account and de-registered
your account from Amazon internal email list.

Be assured you will not receive any such emails further.

We are always here to help you at any point of time you need us.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

Thank you for being Amazon's valuable customer.

FOLLOW UP

Hello Dave,

This is Yaser from Amazon Support Team.

I've checked your previous correspondence with us and I'm sorry for the misunderstanding by
my colleague with your concern.
To help you with it, I've checked your account and see that the promotional code that was sent to
your email contains a 5 x 4 code, however it should be 5 x 5 code to redeem either from console or
website.

To make everything correct, I've escalated the issue with the code to our dedicated technical
escalations team so that the can rectify the error with the code and help us with either a new 5 x 5
code to redeem or get the same code corrected for us without any delay.

I personally apologise for the inconvenience caused to you

For your reference the case ID is 0168787150

For the meantime, I seek your patience and co-operation while we together work on this.

Be assured, I will be contacting you with update from my technical team with the resolution to
the issue once I receive update from them within a day or two.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions and on your account.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello Dean,

I'm extremely sorry that we are unable to help you till now with the details on the refund credited
to your account.

I can understand your frustration, but I'm making all possible efforts from my end to help you
with it at earliest.

Also, I've been again and again escalating your issue to our investigation team to help me with
the details on the transaction and find out where exact the issue with the refund is as it is showing
completed in system and not yet received at your end so that they can check and help me and you
accordingly.

If it was under my limits, I would have surely helped you without taking this long. As, I too have
to wait from higher investigation team it is taking time for me to respond to you with any
resolution.
Please allow me time so that I can get it sorted with them at earliest to help you with an update.

I seek your support in this regards.

Also you can contact us via free phone or chat so that we can work together on concern in real
time and get it resolved soon.

Hello James,

As per your request, I've forwarded your comments to my higher technical team and waiting for there response with
the answer to why the game was removed from the Kids profile.

I will update you with the information as soon as I receive answer from there end.

I'm extremely sorry that the game was removed, I can understand that as it's a Kids game your child was happy
playing the game as it was suddenly removed he/she will be sad for it.

I hope you understand that it is all agreement between game publisher and Amazon.

I'm personally following up with your concern and will contact you soon.

Also, I'll take this as feedback and forward it to our Amazon's development team as high priority for consideration
so that they can consider it to bring the game back to kids profile. Customer feedback like yours is very important in
helping us continue to improve the experience of using our Amazon service.

It is our privilege to have you as our valued customer & we want to make sure you are always taken care of.

I personally apologise for the inconvenience caused to you

Our customer's satisfaction and their convenience is very important to us above all else, it's the foundation on
which our company was built. Be assured that we'll continue working hard to ensure that you receive accurate
service.

Thank you for being the most valued customer to Amazon.


Your feedback is helping us build Earth's Most Customer-Centric Company.

Hello James,

This is follow up email regarding the issue with the Hot wheels race off.

Thank you for allowing me time to get reason for the game not able to work in child profile.

I've received update from my higher technical team and they found that as it is not included in Kids free time
unlimited app, will not work in child profile.

All the games that are available in Kids free time unlimited category can be loaded in child profile.

As you referred it is completely a Kids game, I'll take this as feedback and forward it to our Amazon's development
team as high priority for consideration as we make future improvements so that our team can contact with the game
developer and get permissions from them to get the game added to Kids profile at earliest.

Please feel free to let us know if there is something more we can address for you on the concern to help you further
with it.

Thank you for being the most valued customer to Amazon. We look forward to seeing you soon.
Your feedback is helping us build Earth's Most Customer-Centric Company.

Hello Orna,

I'm sorry to know that you are still unable to get the highlights of the ebooks.

From your previous correspondence with us, I see that my colleague is personally following up
with your concern.

I've informed her that you contacted us with the details on the issue.

Please be assured she will be contacting you soon to help further with the issue.

Thank you for your patience and understanding.

Hello Aaron,

This is follow-up email regarding your issue with music files not available on your device.

I really appreciate your support and time given to us to isolate the issue for you.

I've received updates by our technical team regarding ticket raised for the concern.

I've checked with your account and see that now all the music files are uploaded by them to your
account . Altogether there are 4014 tracks available on your account.

I request you to perform below steps to get them downloaded to your device and listen to them.

1. Open Amazon Music application on your phone.


2.Sign in with registered account details.
3. Then manually refresh the music library in the Amazon Music app.
Tap the menu button and select “Settings” from the menu. Tap “Refresh Your Music Library”
and wait for the notification in the device’s notification bar.

Allow few minutes to get all songs available on your device.

If you are accessing it via Web browser perform below steps:

You can launch the Amazon Music for Web from the Amazon Digital Music Store or by going
directly to:

https://music.amazon.co.uk

Once sign out and again sign in to your account and check with the available music files.

I'm positive about steps would work and you will be able to see all the music files you purchased.

Also, our team requested you to write us back if any of your purchased music titles are missing so
that they can add them too to your account.

Should you require any further assistance, please write back to us and we'll be happy to help you.

Thank you for you patience and understanding.

Hello Aaron,

This is follow-up email regarding your issue with music files not available on your device.

I really appreciate your support and time given to us to isolate the issue for you.

I've received updates by our technical team regarding ticket raised for the concern.

I've checked with your account and see that now all the music files are uploaded by them to your account .
Altogether there are 4014 tracks available on your account.

I request you to perform below steps to get them downloaded to your device and listen to them.

1. Open Amazon Music application on your phone.


2.Sign in with registered account details.
3. Then manually refresh the music library in the Amazon Music app.
Tap the menu button and select “Settings” from the menu. Tap “Refresh Your Music Library” and wait for the
notification in the device’s notification bar.

Allow few minutes to get all songs available on your device.

If you are accessing it via Web browser perform below steps:

You can launch the Amazon Music for Web from the Amazon Digital Music Store or by going directly to:

https://music.amazon.co.uk

Once sign out and again sign in to your account and check with the available music files.

I'm positive about steps would work and you will be able to see all the music files you purchased.

Also, our team requested you to write us back if any of your purchased music titles are missing so that they can
add them too to your account.

Should you require any further assistance, please write back to us and we'll be happy to help you.

Thank you for you patience and understanding.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

MUSIC FILES NOT LOADING ON ACCOUNT

Hello Aaron,

I'm sorry to know that you are unable to get all the purchased music files on your device.

I've checked with your account and see that the music files you mentioned "Agnes Obel : Aventine; Ashes to
Ashes: Series 3 soundtrack; Take That: The Circus" are all purchased ones.

As per your previous correspondence with us, my colleague tried to upload all the music files purchased to your
account.

I really appreciate all your efforts taken to perform troubleshooting steps to get music back.

As it didn't work, it seems to be some technical issue with the account and cloud.
Not to worry, I'm raising a ticket for you with all the details you shared with us so that our technical team can
investigate it for you and send all the music files to your account.

I'll personally following-up this for you and will email you as soon I get it update from our technical team.

Thank you for you patience and understanding.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

REMOVE LOOK MORE OR HISTORY FROM AMAZON

Hello,

I understand that you wish to disable ''More like'' option from home page on your Kindle
reading application.

These recommendations are based on the content and other items you've purchased, downloaded,
viewed and rated.

Your recommendations will change regularly based on a number of factors, including when you
purchase or rate a new item or content, as well as changes in the interests of other customers like
you.

As per the details shared by you I would request you to perform below steps to get the More Like
contents changed.

1. Access https://www.amazon.co.uk/gp/css/homepage.html?ref=nav_youraccount_btn
Login to your account.

On above page click on "Advertising Preferences" under section "E-mail alerts, messages, and
ads"
2. Select "Do not show me interest-based ads provided by Amazon" and click on submit option.

3. Then access https://www.amazon.co.uk/gp/yourstore/iyr/

There beside items you purchased you will see a check box and rating option . Select the check
box "Don't use for recommendations" for all the products there.

This will save your recommendations.

Now open kindle reading application on your device and then de-register account from
application and restart your Kindle app.

Once restarted you download other book samples and download more books so that the new
recommendations will be updated and old ones will be removed.
I'm positive above steps would work fine for you.

Should you require any further assistance, please feel free to contact us. We will be happy to help
you.

Thank you for your patience and understanding.

Clear watch history

Hello,

I understand that you would like to clear the watch history in Video application on iOS device.

To delete the watch history you can access the below link from the browser and remove the
watched items.

Access https://www.amazon.co.uk/gp/video/settings/ and login with your Amazon credentials and


then click on the Watch history tab there . It will open the list of all the videos watched on your
account.

Below each video you will find option "Remove this from watched videos" click on it to remove
them from your history. Once you click on it the blue color of the option will turn to brown color.
Also you can rate the video and select if you don't want to see similar videos in your
recommendation from the "Your Rating" option on extreme right of webpage in front of video
name.

Once done open the video application on iOS device and de-register and re-register to the
application so that the changes can be updated to your application.

I'm positive above steps would work fine for you.

Should you require any further assistance, please feel free to contact us. We will be happy to help
you.

Thank you for your patience and understanding.

AMAZON SEASON EPISODES


Hello Saiza,

I understand you are concerned with the episodes for "Empire Season 4, Episode"

Yes, it's normal that there are 17 episodes available right now.

As per the release and availability dates of the previous episodes on Amazon, it follow a sequence of
one week gap before next episode is available. As the 17th episode was available on 31st May, I'm
positive the next episode would be available by 7th June.

Also there is a 15 days gap between the episode aired by original network and same to be available on
Amazon prime.

Not to worry, I've checked with the available episodes and see that the next episode will be available
close to 7th June.

The episode will appear in Your Video Library automatically when the episode is available.

Should you require any further assistance, please feel free to contact us. We will be happy to help you.

Thank you for your patience and understanding.

AMAZON VIDEO SUBSCRIPTION CANCELLATION AND PIN SETUP

Hello,

I'm sorry to know about unknown order D01-4175228-4623011 on your account.

I've checked your account and see that the order is placed from device "mr's 2nd Sony
Playstation 3" on Wednesday, 30 May 2018.

As you referred it was placed without your knowledge, I've cancelled the purchase from my end
and issued a refund of £3.49 for the same to your account.

Refunds usually go through within five to seven business days and you will see this amount
credited on your next statement.

A
lso I request you to setup PIN for parental control by accessing below steps so that you can avoid
accidental or unknown purchases for videos without your permission.

1. https://www.amazon.co.uk/pin
Enter 4 digit PIN and enable PIN on purchase option

Should you require any further assistance, please feel free to contact us . We will be happy to help
you.

Thank you for your patience and understanding.

SUBSCRIPTION REFUND

Hello Helen,

I'm sorry to know that you have been charged amount of GBP 7.99 on your account .

I've checked your account and see that the charges are related to Amazon music unlimited
subscription,.

The subscription was initiated as a free trial on 28 April 2018 and later is updated to paid
subscription. I see someone from your family might have accidentally enabled the Amazon music
membership from Fire tablet which is registered on your account.

I've cancelled the subscription from my end and issued a refund of £7.99 to your original
payment card

Rest assured you won't be charged again for the same.

Refunds usually go through within five to seven business days and you will see this amount
credited on your next statement

Should you require any further assistance, please write back to us and we'll be happy to help you.

CANCEL SUBSCRIPTION CALL US BACK

Hello Elizabeth,

I'm sorry to know about charges for "Fire for Kids Unlimited" subscription on your account.

I've checked your account and see that the "Fire for Kids Unlimited" subscription was active on
your account. It was activated from the fire tablet which is registered to your account. Someone
from your family who have access to device might subscribed to it

As per your request I've cancelled the plan. Be assured you won't be charged for it anytime later.

Also I've issued a refund of £4.99 to your original payment card for the same.
Refunds usually go through within five to seven business days and you will see this amount
credited on your next statement.

Also I see that "Prime Monthly Free Trial " subscription is active on your account. Free trial will
end on Friday, 22 June 2018 .

Also you can click on below link that helps you with the steps to manage the subscriptions on
your account.

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200421650

At the bottom of this email, you have the option to provide feedback on how our service has been
today. It only takes a few seconds and I’d greatly appreciate it!

Should you require any further assistance, please write back to us and we'll be happy to help you.

KINDLE FROZEN NOT RESPONDING

frozen screen

Hello Lorna,

I'm sorry to know that Kindle device is frozen and isn't responding.

I request you to perform below troubleshooting steps to isolate the issue with the Kindle:

Let's hard restart your device. Restarting can solve any glitch and other intermittent problems
you're experiencing with your device."
To restart your device:

1. Connect the device to a power adapter.

2.
Press and hold the Power button for 40 seconds. If the device restarts before 40 seconds have
passed, release the Power button.
If the device doesn’t restart, release the Power button, and then press the Power button again to
turn on the device.

In case above steps won't get Kindle back to work you need to perform hard key reset on device
and check.
These steps will delete all data, settings, and content on device and complete operating system of
Kindle will be reset as new.

We need to perform these steps by connecting Kindle with either Windows or Mac. Please check
with the below steps

For Windows:

1.Connect the Kindle to a computer via a USB-cable.


2.Create an empty file in the root directory called DO_FACTORY_RESTORE.
3.Remove the extension from the DO_FACTORY_RESTORE file.
4. click on the “Start” menu.
5. Now type “Folder Options” on the Search Bar and select it.
6. Select the “View” tab.
Make sure “Hide extensions for known files” is unchecked.
7.Click “Apply”.
8. Eject the device safely (this should be in the taskbar on Windows - right click on an icon and
select "Safely Remove Hardware" - then click on it and select the Kindle.
9. Restart the Kindle by press and hold the Power button for 40 seconds.

For Mac:
1. Connect the Kindle to the Mac via a USB-cable.
2. Open the Finder > Applications > Utilities > Terminal.
3. The Terminal will open with the Mac's name followed by $.
After the $ symbol enter “touch DO_FACTORY_RESTORE” and then press enter.
4. Search for the file “DO_FACTORY_RESTORE”.
5. Once the file is found copy it to the Kindle root folder.
6. Eject the Kindle from the computer (Command + E).
7. Restart the Kindle by press and hold the Power button for 40 seconds.

Once above steps are performed check with the Kindle.

In case you find any difficulty, please do contact us via chat or phone so that our dedicated
technical team can help you with advance troubleshooting steps and help get Kindle back to
work.

Please access below link to contact us via chat or phone:

http://www.amazon.co.uk/contact-us

We'll be happy to help you.


FOLLOW UP

Hello Fiona,

I'm sorry as you are unable to download songs to your Kindle Fire.

I've checked the account and see that there are 990 songs available.

As you've tried with all possible troubleshooting steps and those did not work, it seems to be some
technical issue with the account .

I have raised the issue to the concerned department and I'm personally following up this matter.
Once I receive an update from our technical team we'll provide you the troubleshooting.

In the meantime I request you to perform below steps on Kindle Fire

1. Swipe down from the top of your Home screen and tap "Settings".
2. Tap "Apps & Games," then "Manage All Applications".
3. Swipe left until the "All" tab is displaying.
4. Tap "Amazon music" and select "Clear Data".

Should you require any further assistance, please write back to us and we'll be happy to help you

MUSIC NOT ON DEVICE FROM CLOUD

Hello Fiona,

I'm sorry to hear about the issues you have to face with accessing your purchased music on your
Fire Tablet.

It looks like the songs aren't downloaded from the cloud. To get this sorted for you, I request you
to clear data for the Amazon Music app.

To clear data please follow the below steps :

1.Go to the device settings.


2.Tap 'Apps and Games'
3.Select 'Manage All Applications'
4.Swipe left until the "All" tab is displaying.
5.Tap 'Amazon MP3'
6.Select both 'Force Stop' and 'Clear Data'

Once done, please hard restart the device using the below steps :

1. Press and hold the Power button for a full 40 seconds. Your device will shut down while you
hold the Power button, which is normal.
2. After 40 seconds, release the Power button.
3. Press the Power button again to restart your device.

Once the device is on, please get back to the home screen. Tap "Music" and get started with the
app. Also, please ensure you've got strong wifi connection when performing this step. Post this
please allow some time while all the songs download from the cloud and synchronizes properly.

Further, I see there is a patch software update on your Fire Tablet. I request you to complete the
update using the below steps :

You can check this on your Fire tablet by swiping down from the top of the screen to open the
Quick Settings menu, and then tapping the Settings (gear) icon.

To update your device, make sure you're connected to a Wi-Fi network and that your battery is
fully charged,, also please leave the device as it is for 30 mins. . From the System Updates screen,
tap Check Now. The software update will download in the background and will be applied once
download is complete and the device is sleeping.

Please try with the above steps and this should help resolve the issue. However, if the issue still
persists I request you to get back to us by reaching us on call so that we'll gather more
information on this and help you further with real-time assistance and if the issue persists, we'll
escalate this to our technical team for further assistance.

You can contact Customer Service by clicking on the "Contact Us" button on any of our Amazon
Music Help pages:

www.amazon.co.uk/amazonmusic/help<;https://www.amazon.co.uk/gp/f.html?
C=OG4RRSMVKVAC&K=5TYPBGPNDRY6&M=urn:rtn:msg:2...;

It is our privilege to have you as our valued customer. You are certainly the type of customer that
we would like to retain.

Rest assured we are here to help you in all possible ways. We hope to see you again soon.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

MUSIC DOWNLOAD ISSUE TT


Hello Aaron,

I'm sorry to know that you are unable to get all the purchased music files on your device.

I've checked with your account and see that the music files you mentioned "Agnes Obel : Aventine;
Ashes to Ashes: Series 3 soundtrack; Take That: The Circus" are all purchased ones.

As per your previous correspondence with us, my colleague tried to upload all the music files
purchased to your account.

I really appreciate all your efforts taken to perform troubleshooting steps to get music back.

As it didn't work, it seems to be some technical issue with the account and cloud.

Not to worry, I'm raising a ticket for you with all the details you shared with us so that our technical
team can investigate it for you and send all the music files to your account.

I'll personally following-up this for you and will email you as soon I get it update from our technical
team.

BBC iPLAYER

Hello Stephen,

I'm sorry to know you are experiencing issue with the BBC iplayer application on Kindle Fire HD (3rd
Gen) with name "Stephen's Kindle" registered on your account.

I've checked with the application and see that the application "BBC iplayer" app as of now is no longer
supported on Kindle Fire.

BBC app developer requested the withdrawal of the BBC iplayer app from Amazon appstore, as they
were retiring legacy technology and would no longer be supporting the app. As the app is taken back by
application developer, we'll be unable to use it right now.

BBC developers has updated the application and came up with application called as "BBC Media
Player" to play TV and Radio programmes (and clips) from www.bbc.co.uk and the BBC iPlayer app.

You too can access below link and from the left panel under "Apps by Fire Tablet Model" select Kindle
Fire HD (Previous Generation) and you will see that the application BBC iplayer will not be displayed
as it is not compatible now, instead you will see BBC media player application.

https://www.amazon.co.uk/s/gp/search/ref=sr_nr_p_n_feature_two_brow_14?fst=as%3Aoff&rh=n
%3A1661657031%2Ck%3Abbc+iplayer&keywords=bbc+iplayer&ie=UTF8&qid=1535160922

To install the BBC media player, I request you to access below link and then click on "deliver to"
option and select your kindle device so that it will be sent to your device and you can access it. Also
you can install the "BBC Media player" application directly from Amazon appstore on tablet.

https://www.amazon.co.uk/BBC-MEDIA-APPLICATIONS-TECHNOLOGIES-
LIMITED/dp/B009SQRRCG/

Also, you could look at alternative apps such as "All News" by LondonNut Ltd.

"All News" has BBC News and news from other news providers. You can find more information on the
“All News” app by searching for “All News” on the Appstore on your Fire Tablet or by going to:

https://www.amazon.co.uk/LondonNut-Ltd-All-News/dp/B00G6L356I/ref=sr_1_10?ie=UTF...

Should you require any further assistance, please write back to us and we'll be happy to help you.

Thank you for being Amazon valuable customer.

App feedback

Hello,

From your email, I understand that you are concerned with installing the "Tagged" application on your
tablet.

To help you with it, I've checked my resources and sorry to inform you that as of now "Tagged"
application is not available in Amazon appstore to download on your fire tablets. I would have surely
helped you with the information to install the application if it was available on Amazon appstore or
there was any alternative way for it.

I would like to inform you that application developer develops the application and the compatibility
depends on how they programmed the application to support hardware and software of the device you
are using it on.

In this situation, to make things right,I have summarised and forwarded your comments expressing
your desire to be able to use the application on your tablet to our development team. They will consider
your comments and try to have better agreements with the app developer and make all possible efforts
to make it compatible and available on Amazon appstore so that you can install the application and use
it
Rest assured, we are here to take care of issues you encounter and we always endeavour to provide the
best service to our valued customers and aim to ensure that the issue is resolved to the fullest
satisfaction.

Once it is made available, you will able to see use the application.

I seek your patience and understanding while we work on it.

Hello Liza,

This is Yaser from Amazon Technical Support Team.

I understand that you would like to install application on your tablet using Google store.

I would like to inform you that, on all Amazon fire tablets, we do have inbuilt Amazon appstore that
contains and shows you all the applications that are compatible with the device you are using. Amazon
appstore is available on all Amazon Fire OS devices. It is necessary to install various applications on
tablet.

Google store/Google play store is the one that is available on the devices with Android Operating
System.

Application compatibility depends on app developer on how they programmed the application to
support hardware and software of the device you are using it on.

As on Android phones applications are installed from Google playstore and all the application updates,
in-app purchases and installation uninstallation process are managed from the Google play store,
Similarly Amazon app store is used to manage the application installed from Amazon appstore.

This Amazon appstore is used to manage the applications like update, in-app purchases and other
actions. Also you can use the Amazon account which is linked to Amazon appstore to buy in-apps so
that you can get all applications at one place and also easy for you to manage.

So, it is necessary to install the applcations we need from Amazon appstore on tablet.

Also, I see that the application "Puffin" web browser is not yet supported by Amazon fire tablets and is
not available in Amazon appstore.

As per your interests and demand, I have summarized and forwarded your comments expressing your
desire to be able to use the Puffin browser on Fire tablet to our Amazon development Team. They will
consider your comments and try to have better agreements with the app developer and get the app
added soon to Amazon appstore to use.

As soon as we have any information regarding the same, we would communicate the same through our
website and also if possible through any means of communication.

I'd request you to give us some time, customer interests and feedback is always looked in depth here at
Amazon. We'll surely try an action upon your request as soon as possible.

We would never want to disappoint a valued customer like you and we always endeavour to assist our
customer with the best of our service so we can ensure that we fulfil of their needs, however sometimes
we fail to do so due to factors out of our control.

I seek your patience and support while we work on it.

Thank you for being Amazon valuable customer.

BBC APP NOT SUPPORTED / APP FEEDBACK FORM

Hello,

I'm sorry to know that the BBC application has stopped working on Kindle device.

I've checked with the application and see that the application "BBC News" app is no longer
supported on Kindle Fire.

Application compatibility depends on app developer on how they programmed the application to
support hardware and software of the device you are using it on.

As the app was compatible previously and now it's not working, there might be changes made by
BBC to the application.

In this situation, to make things right, I’ll forward your comments as feedback to dedicated
department and will work on into to make this app available as soon as possible . They will look
into this and sort it out so that other customers won't face the same issue.

I would also like to thank you for bringing this to our attention. Customer feedback like yours
really helps us continue to improve and provide better service to our customers.
Once it is made available, you will able to see use the application as before.

Should you require any further assistance, please write back to us and we'll be happy to help you.

Thank you for being Amazon valuable customer.

Hello Celia,

I'm sorry to know you are experiencing issue with the BBC news application.

I've checked with the application and see that the application "BBC News" app as of now is no
longer supported on Kindle Fire.

BBC News app developer requested the withdrawal of the BBC News app from Amazon
appstore, as they were retiring legacy technology and would no longer be supporting the app. As
the app is taken back by application developer, we'll be unable to use it right now.

Application compatibility depends on app developer on how they programmed the application to
support hardware and software of the device you are using it on.

Once updated application will be released by BBC News app developer, you will be once again
able to use it with new features.

I do understand, it's really annoying and inconvenient as the BBC delivers great news and now it
is not available

Meanwhile, as an alternative you can use Silk browser on Kindle Fire to access BBC news using
below link:

https://www.bbc.com/news

Also, you could look at alternative apps such as "All News" by LondonNut Ltd.

"All News" has BBC News and news from other news providers. You can find more information
on the “All News” app by searching for “All News” on the Appstore on your Fire Tablet or by
going to:

https://www.amazon.co.uk/LondonNut-Ltd-All-News/dp/B00G6L356I/ref=sr_1_10?ie=UTF...

In this situation, to make things right, I’ll forward your comments as feedback to dedicated
department and will work on into to make this app available as soon as possible . They will look
into this and sort it out so that other customers won't face the same issue.

Customer feedback like yours really helps us continue to improve and provide better service to
our customers.

Should you require any further assistance, please write back to us and we'll be happy to help you.

Thank you for being Amazon valuable customer.

Hello,

I'm sorry to know that you are experiencing issues in updating the iTV hub application on Kindle Fire HDX (3rd
Gen) tablet with name "Mrs's KindlePam" registered on your account.

I've checked my resources and see that the application iTV player" app is no longer supported on your tablet.
That's the reason even after deleting and reinstalling the application it is asking to update and the update is unable
to install on tablet.

Application compatibility depends on app developer on how they programmed the application to support hardware
and software of the device you are using it on.

As the app was compatible previously and now it's not working, there are changes made by iTV application
developer to the application causing the issue.

You too can access below link and from the left panel under "Apps by Fire Tablet Model" select Kindle Fire HDX
and you will see that the application will not be displayed as it is not compatible now.

https://www.amazon.co.uk/s/gp/search/ref=sr_nr_p_n_feature_two_brow_14?fst=as%3Aoff&rh=n
%3A1661657031%2Ck%3Abbc+iplayer&keywords=bbc+iplayer&ie=UTF8&qid=1535160922

In this situation, to make things right, I’ll forward your comments as feedback to dedicated department and will
work on into to make this app available as soon as possible . They will look into this and sort it out so that other
customers won't face the same issue.

Customer feedback like yours really helps us continue to improve and provide better service to our customers.

We would never want to disappoint a valued customer like you and we always endeavour to assist our customer
with the best of our service so we can ensure that we fulfil of their needs, however sometimes we fail to do so due
to factors out of our control. Not to worry, as we've forwarded your feedback too, I'm positive our development
team will get in touch with the app developers and resolve it at earliest.

I seek your patience and understanding in this regards.

Should you require any further assistance, please write back to us and we'll be happy to help you.
Thank you for being Amazon valuable customer.

You could look at alternative apps such as "All News" by LondonNut Ltd. "All News" has BBC News
and news from other news providers. You can find more information on the “All News” app and check
whether your device is compatible by searching for “All News” on the Appstore on your Fire Tablet or
by going to:

https://www.amazon.co.uk/LondonNut-Ltd-All-News/dp/B00G6L356I/ref=sr_1_10?ie=UTF...

Should you need further assistance, I suggest you to contact us at Amazon.co.uk so that we can look
into your issue and we will be glad to investigate the issue further and assist you accordingly.

I request you to contact us via phone, chat, or e-mail, please use the following link, we’ll be happy to
help:
https://www.amazon.co.uk/gp/help/customer/contact-us

Rest assured, we are here to take care of issues you encounter and we always endeavor to provide the
best service to our valued customers and aim to ensure that the issue is resolved to the fullest
satisfaction.

Our customer's satisfaction and their convenience is very important to us above all else, it's the
foundation on which our company was built. Be assured that we'll continue working hard to ensure that
you receive accurate service, and also to minimize the chances of anything like this occurring again.

If you face any issues in future or if you need any further assistance, then please contact us and we'll
make sure that we resolve it to your satisfaction.

We would never want to disappoint a valued customer like you and we always endeavor to assist our
customer with the best of our service so we can ensure that we fulfillall of their needs, however
sometimes we fail to do so due to factors out of our control.

To reach an Amazon support specialist directly via phone or chat, please click the Contact Us button in
the right-hand column of our Amazon Help pages:

https://www.amazon.co.uk/gp/help/contact-us

Select the "Phone" tab, enter your number, and we’ll call you right back. If you want to chat with us,
click on the "chat" tab.

If you would like to contact us regarding this issue, we also offer “Call Me” feature which enables us to
contact you via phone at your convenience.

When you visit our Amazon support pages, click the "Contact Us" button on the right side of the page.
Then click the "Phone" tab and enter your phone number in the window.

Choose the most convenient time from the options available, click "Submit," and we'll call you right
back.
(0151298518 ticket ID)

Contacting us through the website allows you to verify security before a call is placed and ensures we
have your account information ready when we call you.

We're also happy to help you over the phone. Visit our Help pages (http://www.amazon.co.uk/help),
click the "Contact Us" button, enter your phone number through the Phone tab, and we'll call you.
We're available 24 hours a day, 7 days a week.

Here's how:

1. Visit www.amazon.co.uk/help.

2. Click the orange color "Contact Us" button on the main Amazon Help page.

3. Please sign in into your account.

4. Click the "Call us" button from ‘How would you like to contact us’ after the appropriate issue
selection.

5. For Call us, select your country and enter your phone number in the window. Choose a time frame
("Right Now" or "In 5 minutes") and click "Submit." We'll call you right back!

To contact us via phone:


http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

Or you can contact us on our international number (charges may apply): +44 203 356 6212

We're available 24 hours a day, 7 days a week.

Have a wonderful Thursday and have a lovely week further.

We look forward to seeing you again soon.

(0151298518 ticket ID)


CANCEL SUBSCRIPTION NEW

Hello,

I'm sorry to know about the charges on the account.

I've checked your account and see that the charge of £1.99 is towards Fire for Kids subscription
which is active on your account.

The charge of £7.99 is towards prime subscription which is active on your account.

However, the charge of £6.99, I am unable to locate this charge on your account, instead I see that
the charge of £6.49 towards a retail order.

If you are unaware of these subscriptions or do not want to continue with this membership,
please let us know by replying to this email so that we'll cancel the subscription for refund.

However, before taking any action on your account, I would like to seek your permission for the
cancellation of the subscription. Please understand that we would like to provide the efficient
service to your satisfaction.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions and on your account.

Also, the £6.99 charge which you've mentioned, I request you to mention any order number or
the annotations next to the charge and the date of charge, so that we can try locating the charge
on your account.

Thanks for your patience and understanding this regard.

We look forward to seeing you again soon.

PRIME VIDEO NOT AVAILABLE

Hello Kim,

I'm sorry to know that you are unable to download "Harry Potter and the Chamber of Secrets".

I've checked our Amazon video catalogue and see that the video is currently unavailable on
Amazon video catalogue.

I see that you have a great collection of Harry potter series and the above one is missing in your
collection.
If it was possible, I would have surely helped you with the video right away.

As per your interests and demand, I've sent your feedback to the relevant department to look into
this. We're always looking to give out customers maximum options on our store and will surely
try to add "Harry Potter and the Chamber of Secrets" to Amazon video catalogue so that you
can enjoy the movie.

I'd request you to give us some time, customer interests and feedback is always looked in depth
here at Amazon. We'll surely try an action upon your request as soon as possible.

Video availability depend on our agreements with content owners. Be assured we're constantly
working to enhance our agreements so we can offer the largest selection of movies and TV shows
possible.

Should you require any further assistance, please write back to us and we'll be happy to help you.

Thank you for being Amazon valuable customer.

Hello,

I understand that you are concerned with availability of season 3 of Transparent in Amazon prime video.

I've checked our prime video catalogue and see that the video is currently unavailable on Amazon video catalogue.

The reason why we do not have the season 3 available is because the content owners have not made these
episodes available to us so that we can provide the same to our customers. Please do understand that this was
never intentional. If it was possible, I would have surely helped you with the video right away.

As per your interests and demand, I have summarized and forwarded your comments expressing your desire to be
able to stream the season 3 of Transparent using Prime to our Amazon Video Business Team. They will consider
your comments and try to have better agreements with the content owners and get the season added to the Prime
Catalog pretty soon.

As soon as we have any information regarding the same, we would communicate the same through our website
and also if possible through any means of communication.

I'd request you to give us some time, customer interests and feedback is always looked in depth here at Amazon.
We'll surely try an action upon your request as soon as possible.

Should you require any further assistance, please write back to us and we'll be happy to help you.

I seek your patience and support while we work on it.

Thank you for being Amazon valuable customer.


We'd appreciate your feedback. Please use the links below to tell us about your experience today.

UNKNOWN CHARGES

Hello Pamela,

I'm sorry for all the misunderstanding regarding charges on your account related to subscriptions.

I've in depth checked with your account and see that charges you are referring to on 21st May is for
Amazon Prime subscription, which was charged £7.99 on Visa Card of Pamela smith.

Also, I see Kindle unlimited subscription is active on your account. Subscription charges are £7.99.

At first, we tried to charge £7.99 for the Kindle unlimited subscription on Visa Debit Card of Pamela
smith, but as the bank has declined we were unable to charge the card. So, the charge was deducted
from Master card of " MR B J SMITH" registered on your account on 6 June 2018.

It seems you received different message regarding authorization and deduction on your card which is
creating misunderstanding.

Be assured everything is fine and you have been only charged once for each subscription.

As of now both Amazon prime membership and Kindle unlimited subscription are activated on your
account.

If you wish, I can cancel the subscription if not needed and issue a refund for the Kindle unlimited
subscription charges deducted from Master card of " MR B J SMITH" registered on your account.
However I need your confirmation before performing any actions.

Should you require any clarifications, please do contact us back with your confirmation so that we can
help you at earliest.

We look forward seeing you soon.

Thank you for being Amazon valuable customer.


When you visit our website and select Contact Us, click on the "Phone" tab, enter your number,
and we’ll call you right back. For chat, please click on the "Chat" tab on the Contact Us help
page.

INSTALLMENT PLAN

Hello Debbie,

I'm sorry to know that you are experiencing issues while placing order for Echo device on monthly
payment basis.

Thank you for liking Amazon Echo device and I really appreciate your interest in Echo devices.

As per the installment plan limitations and policy, only one product can be purchased in each category.
(Kindle e-readers, Fire Tablets, Fire TV, Echo devices) from one account.

I've checked your account and see that as you have already purchased Echo on Installment Plan, that's
the reason you are unable to purchase one more Echo device.

If there was any possible solution or way to purchase one more Echo on same account, I would have
surely helped you with it.

As an alternative you can use other account like of someone from your family member to make
purchase.

You can check your eligibility and find products available for purchase by installments by visiting:

https://www.amazon.co.uk/amazondeviceinstallments

For more information about eligibility criteria, visit the Terms & Conditions Help page here:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202095050

We always look to improve our customer experience. I will surely take your comments as feedback and
update the limitations of the installment plan to our dedicated team so that they can look into it and
come up with more ways to make installment plan more convenient for all our customers to use.

I’m sorry that we weren’t able to meet your expectations this time around. I hope that you will allow us
another opportunity to serve you in the future.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

Thank you for being Amazon's valuable customer.


DELIVERY DELAY

Hello,

I am sorry that your order delivery date seems to be on Monday, 10 September 2018 - Thursday,
15 November 2018 though the item is in stock.

I apologise for any inconvenience this issue has caused.

I've checked our records and can see that "Echo Plus – With built-in smart home hub (Black)" is
in stock.

In this case, I've escalated this to our technical team and once we get the reply from them we will
update you regarding the issue.

Thanks for your patience and understanding in this regard.

APPSTORE IN OTHER LANGUAGE

Hello Antoine,

I understand that you want to change the language of Kindle App store.

I've checked with your account settings and see that you current settings is updated to United Kingdom.

I found that your payment card is not updated. I request you to update your 1- click settings and add a card of
United Kingdom.

You can perform below steps to update payment card details:


1. Access https://www.amazon.co.uk/gp/css/homepage.html?ref=nav_youraccount_btn

Login with your account credentials.

2. Click on "1-click settings" under "More ways to pay".

3. Also you can edit 1-click settings and change payment card and add new card from same menu.

Once done, I request you to uninstall and re-install Kindle app store on your device and check with the language.

I'm positive the language would be changed to English.

In case you find any difficulty, please write us back so that we can help you with the concern at earliest.

We are always here at any point of time you need us.

Thank you for being Amazon valuable customer.

MINECRAFT GAME

Hello Michelle,

I'm sorry to know that you are experiencing issue with the Minecraft coins purchased.

I've checked your account and see that the coins were purchased.however due to some technical
reasons it was not delivered to your app.

Not to worry, I've issued a refund of £9.99 to your original payment method, and request you to make
new purchase for the coins.

Your ££9.99 refund should go through within the next five to seven business days and will apply to the
payment method used for the purchase.

In case if you face any issues with new order or should you require any further assistance, please write
back to us and we'll be happy to help you.

Thank you for being Amazon valuable customer.

Hello Terry,
I'm sorry to know that you are experiencing difficulties to get the "High Roller Coins Package".

I've checked your account and see that the coins were purchased, however due to some technical reasons it was
not delivered to your app.

Not to worry, I've issued a complete refund of £79.99 to your original payment method and my colleague also
refunded a £79.99 to your original payment card.

Your £159.98 (£79.99 x 2) refund usually go through within five to seven business days and you will see this
amount credited on your next statement.

As the coins are not being able to delivered to your device, I request you to perform below troubleshooting steps to
get it to work.

1. Make sure the Appstore app is up to date by performing below steps:

--Tap "Amazon Appstore" to launch the Appstore app.


--Select "Account", and select "Settings".
--The version is displayed at the top of the screen.
--Tap "Check For Update" to see if there is an update available.

2. Clear Appstore data by following below steps:

-- Swipe down from the top of your Home screen, and tap "Settings".
--Tap "Applications", then tap "Manage All Applications".
-- Tap on the drop-down menu at the top and make sure "All Applications" is selected.
--Tap "Appstore" and select "Clear Data.

Once done restart the device, then try re-purchasing the coins.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

Alexa skill not working

Hello Kevin,

I'm sorry to know that you are experiencing issue with the Alexa " Question of the day" skill.
I would like to inform you that it might be due to some technical issues with Alexa skill itself.

To resolve this issue, I request you to disable and enable the skill which will resolve any intermittent
issues with Alexa.

To do so,

1. Open the Alexa app.


2. Open the left navigation panel, and then select "Skills."
3. Select "Your Skills."
4. Scroll through the list and tap the skill.
5. Select "Disable Skill" and confirm on the next screen.
6. Select "Enable."
7. After you enable the skill again, restart your Alexa device.
8. After you restart your Alexa device, try to use the skill again.

In an unlikely event if issue still persists, please do write us back so that we will help you further.

We are always here at any point of time you need us.

Thank you for being Amazon valuable customer.

ALEXA NOT UNDERSTANDING WORD SNOOZE

Hello,

I'm sorry, but I wasn't able to determine exactly what kind of help you need from your email.

In case, if you have any issues with Alexa not understanding word "snooze", please reply to this email with more
information about the issue to help us assist you further. It would be helpful to know:

- Question or command you have asked.

- The device's response to your question or command.

- What Alexa heard-

1. Go to https://alexa.amazon.co.uk/
2. Login with your Amazon credentials.
3. On home page click on "more details" beside the Alexa card and check the words under "Alexa heard:"

I'm sorry for making you to contact us again, but please be assured this is the best way to assist you further.
You can also contact us via chat or phone support by accessing below link:

https://www.amazon.co.uk/contact-us

When you contact us, please make sure you have the device and any additional accessories (such as the power
adapter) with you.

Thank you for you patience and understanding.

Amazon book on iOS


ebook ios purchase

Hello Richard,

I'm sorry to know that you are experiencing issue with purchasing books on iOS.

I would like to inform you that, in order to comply with Apple policy, option to the download complete
book is not included within the Amazon kindle app. This is the reason you are only able to download
sample books

However, you can still shop as you always have – launch the Safari browser on your iPad, iPhone or
iPod touch and visit the Kindle Store at:

www.amazon.co.uk/gp/aw/kindle/storefront

The Kindle Store for Safari that is optimised for your Apple device allows you to shop for Kindle
content on your mobile device and then read it instantly using the Kindle application or any Kindle
device registered to your Amazon.co.uk account.

For easy access in future, you may bookmark the link in Safari browser on your iOS device.

I hope this helps. We look forward to seeing you again soon.

Thank you for being Amazon valuable customer.

Hello Janie,

I'm sorry to know you are finding it difficult to buy and download "Swimming Lessons" kindle edition
on iOS.

The buy and download option from the Kindle iOS app is unavailable due to restrictions and limitations
as per Apple application policies.
That's the reason you are unable to buy the content from Kindle app.

Yes, you can view the sample books from the application on iOS and as an alternative use Safari
browser on iPhone to buy and download book.

The Kindle Store for Safari that is optimized for your Apple device allows you to shop for Kindle
content on your mobile device and then read it instantly using the Kindle application or any Kindle
device registered to your Amazon.co.uk account.

If you would like to purchase Kindle content on your iPhone or iPod touch, open the Safari browser on
your device and go to:

www.amazon.co.uk/kindlemobilestore

Once you find a title and tap Buy, choose "Read in app" to read the book in your Kindle reading app, or
choose "Read in browser" to read in Kindle Cloud Reader.

For more information about using Kindle Store for Safari, including a how to video, visit our Help
pages at:

http://www.amazon.co.uk/help/kindleapp

Should you require any further assistance, please write back to us and we'll be happy to help you.

Thank you for being Amazon valuable customer.

PURCHASE AND CONTACT US BACK FOR REFUND

I'm sorry for the unpleasant experience you've had earlier with Amazon support team.

I understand that you want to purchase Kindle Fire HD 8 with 15% discount.

I've checked my resources and I could see that 15% promo discount is applicable on your
account. Please go ahead with the purchase as soon as possible. I'm sure, you'll be able to see the
discounted price at the time of checkout.

If this doesn't happen, purchase the Kindle Fire and share the order ID with us and we will
refund you that 15% of your device's price.

We always want all our customers to be happy by our services. Thank you for being loyal
Amazon customer.
Should you require any further assistance, please write back to us and we'll be happy to help you.

Thank you for your patience and understanding.

SPECIAL OFFER

Hello Michael,

I understand that you want to purchase a Kindle paperwhite at £89.99 without advertisements.

I really appreciate your interest in kindle paperwhite device.

As you are our valued customer, I have made a one-off exception to our normal policy and would
like to offer you £10 discount on Kindle paperwhite device- without special offers.

I request you to go ahead and order Kindle paperwhite without offers that will be for £99.99
(without advertisement). Once ordered, I request you to immediately write back to us with the
order details so that we will edit the order price to £89.99

Please access below link to go ahead with purchase:

https://www.amazon.co.uk/Amazon-Kindle-Paperwhite-6-Inch-4GB-E-
Reader/dp/B00QJDU3KY/ref=sr

In this way, same Kindle will cost you £89.99 that too without advertisement.

We always want all our customers to be happy by our services. Thank you for being loyal
Amazon customer.

We look forward seeing you soon.

Hello Nichola,

I understand that due to ads on the screen you are unable to change the screen saver on tablet
Fire 7 (7th Gen) registered on your account.

To help you with it, I've checked your account and see that the ads are special offers shown on
your tablet Fire 7 (7th Gen).

I've checked our records and I can see that you've purchased the Kindle which includes Special
Offers.

Just so you know, there are two versions of Kindle device.

* With Special Offers


* Without Special Offers
By delivering these Special Offers to your device, we're able to offer Kindle models with Special
Offers at a lower price. This is the reason that your Kindle device is 10.00 GBP lesser than the
device which is "Without Special Offers" at the time of purchase.

The system will charge £10 for removing Special Offers from Kindle Fire.

As you are valuable customer of ours and part of Amazon family, I've made a one-off exception
to our normal policy and removed the Special offers ads shown on your tablet without any
charges.

I request you to connect your Kindle Fire to Wi-Fi and de-register and re register the tablet and
restart it in order to reflect the changes we made to the Special Offers

To de-register:

1. Swipe down from the top of the screen to open Quick Settings and then tap Settings.
2. Tap My Account.
3. Tap De-Register.
4. Re-register the tablet with Amazon credential and restart it.

I'm positive the Special offer ads will be permanently removed from your device.

However, also if there are third party application you install from Amazon appstore may show
you ads on screen. If this is the case then please do write us back with confirmation so that we
can further help you with it without any delay.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions, devices and on your account.

I hope the previous information answers all your questions but if I missed anything or any other
questions come up, please reply to this email and I will gladly help you further until everything is
clear as crystal!

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.


Hello,

Thank you for writing us back with the details on the charges that you were referring to.

I've checked your account and see that the charges £10 are for the opting out of special offers on
your tablet Fire 7 (7th Gen) to remove Special Offers ads from your Kindle Fire.

I've checked our records and I can see that you've purchased the Kindle which includes Special
Offers.

Just so you know, there are two versions of Kindle device.

* With Special Offers


* Without Special Offers

By delivering these Special Offers to your device, we're able to offer Kindle models with Special
Offers at a lower price. This is the reason that your Kindle device is 10.00 GBP lesser than the
device which is "Without Special Offers" at the time of purchase.

The system will charge £10 for removing Special Offers from Kindle Fire.

However, on checking our previous correspondence with you, I see my colleague had made a one-
off exception to our normal policy for you and refunded £10 to your original payment card.

Refunds usually go through within five to seven business days and you will see this amount
credited on your next statement.

Rest assured you won't be charged again for the same.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions, devices and on your account.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.


Hello,

From your email I can understand you wish to remove Special Offers from your Kindle Fire.

I have checked and please be informed, normally, we'll charge £10 for removing Special Offers from
Kindle Fire. However, I have made a one-off exception to our normal policy for you and processed this
request free of charge.

Please connect your Kindle Fire to Wi-Fi in order to reflect the changes we made to the Special Offers.

If the Special Offers are still on your Kindle Fire, please try restarting your Kindle Fire.

To restart your Kindle Fire, first make sure it is unplugged from the power adapter or USB cable. Next,
press and hold the power button for 30 seconds and then release. After the device has completely turned
off, plug it into the power adapter then press the power button to restart your Kindle Fire.

If your Kindle Fire is still unresponsive, try charging your Kindle Fire for at least one hour before
trying to restart your Kindle Fire again.

If these steps don’t help, you can reach Kindle Customer Support by phone or chat by clicking Contact
Us on our Kindle Support pages at: http://www.amazon.co.uk/kindlesupport

I hope this helps. Thanks for your interest in Kindle.


Can’t discover smart plug
skillTitle: TP-LINK Kasa
skillIssueType: Couldn't discover smart home device

Hello Ben,

I'm sorry to that you are experiencing issues to use smart plug via TP-Link Kasa.

To resolve this issue, please perform below troubleshooting steps to get smart-plug connected:

- Disable and re-enable the smart home skill in the Alexa app. If this doesn't fix the issue, disable
your smart home device from Alexa, then enable it again.

- Make sure your device and the app have the latest software version. To learn how to check for
software updates on your device, go to

If you're still having trouble, try these steps as well:

1. Turn off your smart home devices, wait 15 seconds, then turn the devices back on. After 15
seconds, say, "Discover my devices," and then turn on your smart home devices again.

2. Check your Wi-Fi settings:

- Make sure that your Alexa device is connected to the same Wi-Fi network as your smart home
devices.

- Enable SSDP or UPnP on your router. This requires you to access your router settings on your
computer. If you're not sure how to access your router settings, contact your router manufacturer
for assistance.

- Some smart home devices don't support the 5 GHz Wi-Fi band connections. Check with the
device manufacturer if you need more information about connecting to the Internet.

3. Restart your device. To restart your Alexa device, disconnect the power cord, and then plug it
back in.

You too can access below link to check with the steps to connect smart plug to Kasa, link shows
pictorial representation of the steps which will be easy for you to follow:

https://www.tp-link.com/us/faq-946.html

Also you can access below link to check with the steps to make TP-LINK Kasa smart plug work
with Amazon Alexa.

https://www.tp-link.com/us/faq-944.html

I'm positive above steps would work and will help smart plug get connected.
In case, you find any difficulty please do contact us via chat or phone medium so that we can help
you with advance troubleshooting step and get it resolved at earliest for you.

You can contact us by accessing below link:

https://www.amazon.co.uk/contact-us

Thank you for you patience and understanding.

ISSUE DOWNLOADING BOOKS

Hello Mandy,

I'm sorry to know you are experiencing issues with downloading kindle books and message reads.

As this was server issue from Amazon end, you were finding difficulties in downloads and orders.

Issue is now solved by Amazon and everything is working fine.

I request you now to try with the downloads and check. I'm positive you will be able to complete
downloads and orders.

I once again apologize for inconvenience caused.

Should you require any assistance, please feel free to contact us. We will be happy to help you.

Thank you for being the most valued customer to Amazon. We look forward to seeing you soon.

EBOOK IOS / ebook ios/ ios /


KINDLE BOOK ON OTHER ACCOUNT AND CX WANT ON OTHER ACCOUNT

Hello Marion,

I am sorry to know that you're unable to find the Kindle Content on your device which is registered
today on this account.

I checked your account and could there is no kindle book purchase on this account. Upon checking
further I see that the kindle books are purchase on some other account that is ''hotmail.co.uk''.

Kindle books are account specific which cannot be migrated from one account to another account. I
apologize for the inconvenience.

2)The second alternative is contact us via live medium and We'll process the complete refund for all E-
books and you can re-order the books from your this account.

Follow the below link to contact us via live medium:

http://www.amazon.co.uk/kindlesupport

Should you require any additional information then please write back to us and we'll be happy to help
you

Your patience and understanding is highly appreciated in this matter. We look forward to see you again
soon.

PRIME MUSIC AND MUSIC UNLIMITED DIFFERENCE

Hello Simon,

From your email, I understand your concern regarding the Prime membership and Prime music
confusion.

Please be informed that Amazon Prime music is one of the Prime benefits. There is no separate Prime
music membership. As you're a Prime members you can access the Prime music without accessing the
Amazon music unlimited membership.

Amazon Music Unlimited and Prime Music (Prime benefit) share similar features, but are two separate
services.

Both give you the option to add titles to My Music, listen to Playlists curated by Amazon's Music
experts and stream personalised Stations. The main difference is that Amazon Music Unlimited offers
access to more music.

With Amazon Music Unlimited, you can listen to over 40 million songs from the Amazon Music
catalogue as long as you have an active subscription. To view available plans and subscription pricing,
go to: https://www.amazon.co.uk/unlimited

With Prime Music, eligible Prime members automatically get access to selected titles from Amazon
Music as part of their Prime membership, at no additional cost. Prime members can also subscribe to
Amazon Music Unlimited separately.

Rest assured that you can access the Prime music with Prime membership and you don't need any other
subscription. If you wish you can upgrade the membership to Amazon Music Unlimited

You can also add titles from Prime Music to your library. Just select the "+" icon next to a song or
album. For Playlists, use the "+ Follow" option to add it to your list of "Followed Playlists" in the
Amazon Music menu.

You can open "My Music" to find all of the titles you've added from Prime Music. They're listed by
subcategory (Songs, Artists, Albums, etc.) alongside your purchased and imported music.

I hope this helps! We look forward to seeing you again soon. |

Hello Simon,

This is Sofia, from Amazon.

It's a pleasure to assist you today.

I'm sorry you're having issues with the subscription.

I researched your account and would like to explain the reason why the option to start a trial is being
displayed.

Currently, regarding Music services, we have two different subscriptions: Prime Music (benefit
included with the Prime membership you're currently enrolled to) and Amazon Music Unlimited.

Amazon Music Unlimited and Prime Music share similar features, but are two separate services.

All Prime Music titles are available through Amazon Music Unlimited. So if you're a Prime member,
you'll no longer see "Prime" labelling for titles, Playlists and Stations included with Prime once you
start an Amazon Music Unlimited subscription.

However, as a Prime member, there are songs exclusive to Music Unlimited, which is why when you
try to play them, the option to start the trial will display.

Both give you the option to add titles to My Music, listen to Playlists curated by Amazon's Music
experts and stream personalised Stations. The main difference is that Amazon Music Unlimited offers
access to more music.

With Amazon Music Unlimited, you can listen to over 40 million songs from the Amazon Music
catalogue as long as you have an active subscription. To view available plans and subscription pricing,
go to: https://www.amazon.co.uk/unlimited

With Prime Music, eligible Prime members automatically get access to selected titles from Amazon
Music as part of their Prime membership, at no additional cost. Prime members can also subscribe to
Amazon Music Unlimited separately. Discounted monthly subscription pricing and an annual renewal
option are available exclusively to Prime members.

You can still find all of your saved Prime Music titles and Playlists in My Music—just without the
"Prime" labelling.

syemoosv

0152174756

BOOK NEXT PART AVAILABLE

Hello Dianne,

I understand that you are interested in reading 5th book of "Wifed : A Bad Boy Billionaire
Romance" by L N Pearl and S K Lee.

I've checked resources and see that as of now the release date for the 5th book is not available.
Books made available for you depend on the publisher as when he/she publishes the books.

In this situation, I will pass on your feedback in regard to this to the publisher and forward your
comments to our dedicated department and will make sure 5th edition of the book will be
available soon in the future.

I would also like to thank you for bringing this to our attention. Customer feedback like yours
really helps us continue to improve and provide better service to our customers.

We will continue to work with publishers directly and ask that they make their content available
on Kindle.

Your patience and understanding would be greatly appreciated in this situation.

Thank you for being Amazon valuable customer.


Ios ebook purchase
ebook ios purchase

Hello,

I understand that you are experiencing difficulties in downloading books from the Kindle app on
iOS device and also want to delete the list.

The buy and download option from the Kindle iOS app is unavailable due to restrictions and
limitations as per Apple application policies. That's the reason you are unable to buy the content
from Kindle app.

Yes, you can view the sample books from the application on iOS and as an alternative use Safari
browser on iPhone to buy and download book.

The Kindle Store for Safari that is optimized for your Apple device allows you to shop for Kindle
content on your mobile device and then read it instantly using the Kindle application or any
Kindle device registered to your Amazon.co.uk account.

If you would like to purchase Kindle content on your iPhone or iPod touch, open the Safari
browser on your device and go to:

www.amazon.co.uk/kindlemobilestore

Once you find a title and tap Buy, choose "Read in app" to read the book in your Kindle reading
app, or choose "Read in browser" to read in Kindle Cloud Reader. Now open the Kindle reading
application on your iOS device and tap on "ALL" option and click on the purchased book so that
it will be downloaded to device and you can read it.

For more information about using Kindle Store for Safari, including a how to video, visit our
Help pages at:

http://www.amazon.co.uk/help/kindleapp

Regarding your concern to delete the lists, to remove an item from your list, select the "Delete"
option next to the item on list that you want to remove when viewing your list.

You can also see your Lists on the web by accessing below link and delete the lists

http://www.amazon.co.uk/yourlists

Should you require any further assistance, please write back to us and we'll be happy to help you.

Thank you for being Amazon valuable customer.


Ios ebook purchase email

Hello June,

I'm sorry to know you are finding it difficult to buy and download ebooks from Kindle reading
application on iOS device.

I would like to inform you that, in order to comply with Apple policy, option to the download
complete book is not included within the Amazon kindle app. However you can download sample
books.

Yes, you can view the sample books from the application on iOS and as an alternative use Safari
browser on iPhone to buy and download book.

The Kindle Store for Safari that is optimized for your Apple device allows you to shop for Kindle
content on your mobile device and then read it instantly using the Kindle application or any
Kindle device registered to your Amazon.co.uk account.

If you would like to purchase Kindle content on your iPhone or iPod touch, open the Safari
browser on your device and go to:

www.amazon.co.uk/kindlemobilestore

Once you find a title and tap Buy, choose "Read in app" to read the book in your Kindle reading
app, or choose "Read in browser" to read in Kindle Cloud Reader. Now open the Kindle reading
application on your iOS device and tap on "ALL" option and click on the purchased book so that
it will be downloaded to device and you can read it.

For more information about using Kindle Store for Safari, including a how to video, visit our
Help pages at:

http://www.amazon.co.uk/help/kindleapp

Should you require any further assistance, please write back to us and we'll be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon valuable customer.


Hello Richard,

I'm sorry to know that you are experiencing issue with purchasing books on iOS.

I would like to inform you that, in order to comply with Apple policy, option to the download
complete book is not included within the Amazon kindle app. This is the reason you are only able
to download sample books

However, you can still shop as you always have – launch the Safari browser on your iPad, iPhone
or iPod touch and visit the Kindle Store at:

www.amazon.co.uk/gp/aw/kindle/storefront

The Kindle Store for Safari that is optimised for your Apple device allows you to shop for Kindle
content on your mobile device and then read it instantly using the Kindle application or any
Kindle device registered to your Amazon.co.uk account.

For easy access in future, you may bookmark the link in Safari browser on your iOS device.

I hope this helps. We look forward to seeing you again soon.

Thank you for being Amazon valuable customer.

ECHO PLUS SMART HOME

Hello,

I’m sorry Echo Plus isn't discovering your compatible Phillips Hue ceiling light.

Here are a few things to check to determine what the problem might be:

- If your smart home device is connected to another hub, you can remove the smart home device
from the other hub by performing a factory reset. See your device instructions for more
information.

- Check that your device is within 30 feet from Echo Plus or another compatible smart home
device connected to Echo Plus.

- Verify that Echo Plus is at least six feet away from your router to prevent any interference.
- Check that your smart home device is receiving power. If your device is battery operated, try
inserting new batteries.

- Verify that other devices on the network have not been powered off.

- If your smart home light is on a circuit with a dimmer switch, verify that the dimmer switch is
set to full brightness. You can control brightness using your voice or in the Alexa app.

- Make sure your Echo Plus and the Alexa app are on the latest software version.

To learn how to check and update the software on your Alexa device, go to
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201602210.

Go to the app store on your device to check for Alexa app updates.

If you've checked all these, follow these steps:

1. Turn off your smart home devices and wait 15 seconds. After 15 seconds, turn on your smart
home devices again.

2. Say, "Discover my devices," and then put your smart home device in pair mode.

3. If Alexa didn't find any devices, enable SSDP or UPnP on your router. This requires you to
access your router settings on your computer. If you're not sure how to access your router
settings, contact your router manufacturer for assistance.

4. Restart your Echo Plus and smart home devices.

If you still have trouble connecting, please call us with the following information:

- The make and model of your smart home devices

- The make and model of your wireless router

- The number of smart home devices you're using with your Echo Plus device

- The software or firmware version installed on your smart home devices

You can reach Amazon Device Customer Support via chat or phone by clicking the below link:

https://www.amazon.co.uk/contact-us

We look forward seeing you soon.

Video streaming error 7021


Hello,

I'm sorry to know about the problem you have while streaming "Leslie and Ben season 5".

I understand that you have received an Error 7021 while trying to play video. It refers to rights
not allowed to watch the video from server end due to licenses and region restrictions.

I've checked your account and see that UK Amazon prime subscription in active on your account.

On further checking your account, I see that your current video territory is Saudi Arabia that's
the reason you are unable to watch further videos of "Leslie and Ben".

Depending on your Video Territory the video content and features made available within Prime
Video will change due to license and geographical restriction.

In order to stream Prime Videos, your Amazon.co.uk account must be associated with a UK
billing address and you must have a UK IP address.

As there is Amazon Prime UK subscription on your account, content from Amazon.co.uk can
only be purchased, streamed, and downloaded by customers in the United Kingdom.

If you wish you can watch Prime original videos by following below information:

Prime members with Prime Video are able to stream and download videos while travelling
abroad. Selected Prime Originals titles are the only Prime content able to be streamed and
downloaded outside the United Kingdom.

Please use the following link:

Hello Samuel,

I'm sorry to know about the problem you have while streaming prime video in Hawaii.

I've checked your account and see that UK Amazon prime subscription in active on your account.

I would like to inform you that depending on your country settings the video content and
features made available within Prime Video will change due to license and geographical
restriction.

In order to stream Prime Videos, your Amazon.co.uk account must be associated with a UK
billing address and you must have a UK IP address. As you are right now in Hawaii the network
IP address is of Hawaii that's the reason you are unable to access prime videos.

As there is Amazon Prime UK subscription on your account, content from Amazon.co.uk can
only be purchased, streamed, and downloaded by customers in the United Kingdom.

Although the complete Prime Video catalogue on Amazon.co.uk is only available to customers
residing in the UK and Channel Islands, Prime customers located outside of the UK can still
enjoy exclusive Prime Originals as well as popular movies and TV at PrimeVideo.com. More
information is available in the Help pages on the Prime Video website at
www.primevideo.com/help.

Prime members with Prime Video are able to stream and download videos while travelling
abroad. Selected Prime Originals titles are the only Prime content able to be streamed and
downloaded outside the United Kingdom.

Please use the following link:

https://www.amazon.co.uk/watchabroad.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

Thank you for being Amazon's valuable customer.

Discount on Kindle paperwhite special offer

Hello Michael,

I understand that you want to purchase a Kindle paperwhite at £89.99 without advertisements.

I really appreciate your interest in kindle paperwhite device.

As you are our valued customer, I have made a one-off exception to our normal policy and would
like to offer you £10 discount on Kindle paperwhite device- without special offers.

I request you to go ahead and order Kindle paperwhite without offers that will be for £99.99
(without advertisement). Once ordered, I request you to immediately write back to us with the
order details so that we will edit the order price to £89.99

Please access below link to go ahead with purchase:

https://www.amazon.co.uk/Amazon-Kindle-Paperwhite-6-Inch-4GB-E-Reader/dp/B00QJDU...
In this way, same Kindle will cost you £89.99 that too without advertisement.

We always want all our customers to be happy by our services. Thank you for being loyal
Amazon customer.

We look forward seeing you soon.

Alexa more details

Hello,

I'm sorry, but I wasn't able to determine exactly what kind of help you need from your email.

In case, if you have any issues with Alexa not understanding word "snooze", please reply to this
email with more information about the issue to help us assist you further. It would be helpful to
know:

- Question or command you have asked.

- The device's response to your question or command.

- What Alexa heard-

1. Go to https://alexa.amazon.co.uk/
2. Login with your Amazon credentials.
3. On home page click on "more details" beside the Alexa card and check the words under
"Alexa heard:"

I'm sorry for making you to contact us again, but please be assured this is the best way to assist
you further.

You can also contact us via chat or phone support by accessing below link:
https://www.amazon.co.uk/contact-us

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

Thank you for you patience and understanding.

A2U0M0YO99DK5

Battery issue

Hello,

This is Yaser from Amazon Technical Support Team.

I'm sorry to know that you are experiencing issue with battery charge holding time with Kindle
(7th Gen) registered on your account.

As it is a Kindle(7 Gen) device once you charge the Kindle to 100% in normal conditions it
should work for at least 2 to 3 weeks.

I would like to inform you that the battery of the Kindle device can drain faster due to poor
wireless coverage or WiFi signal or also might be there can be a battery issue with the Kindle.

In this case, I request you to perform below troubleshooting shooting step and charge Kindle to
100% and check if battery performs better.

Factory Reset:

Factory reset will restore your Kindle to factory defaults and make it as if brought out of box and
it will clear technical glitches on Kindle and it will be as brought out of box.

Please be assured Kindle content, including books and other items that you've purchased from
the Kindle Store, is available through the Manage Your Content and Devices page
(www.amazon.co.uk/mycd) on Amazon.

Also after reset you can just register the Kindle to your Amazon account and then sync it to get
all the ebooks to your account.

To reset your device:

1. From the Home screen, tap the Menu icon.


2. Tap Settings.
3. Tap Menu again and select Reset Device.
Once done, you can get all books in library by performing below steps:

Connect Kindle to Wifi, tap the Quick Actions icon from the Home screen and then tap Sync My
Kindle.

Now charge the Kindle to 100% and check if battery of Kindle performs better.

In case if you experience same issue with the Kindle , I request you to contact us via chat or free
phone so that we can work together on the issue and also help you get the Kindle back to work
fine and also if needed help you with the best replacement options as per your convenience.

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient
resolution and this is the best way to be certain that your issue can be resolved more
appropriately.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Battery error

Hello Sue,

I'm sorry to know you've encountered battery issue on your Kindle.

From your email, I understand that you are getting battery repair and invalid error message
constantly on screen making it unable for you to use or charge the Kindle.

As you already tired with the reset steps and didn't work, it seems to be hardware issue with the
Kindle.

As per your request, we tried to contacting you and were unable to reach you.

To ensure we can help to resolve the issue as per your convenience, I request you to contact us
via phone or via chat so that our technical team can help you with it at earliest by verifying the
exact issue and also verify the purchase details and other needed information.

You can contact us by visiting below link:

http://www.amazon.co.uk/contact-us
We are always here to help you at any point of time you need us.

Thank you for you patience and understanding.

Unable to charge

Hello Stuart,

I'm sorry to know that the Fire tablet is unable to charge.

I request you to perform below troubleshooting steps to isolate the issue with the tablet.

1. Try restarting Kindle. Restarting can solve intermittent problems you're experiencing with
your device. Press and hold the Power button for 40 seconds. If the device restarts before 40
seconds have passed, release the Power button. Once restarted connect device to charging and
check.

2. Try with alternate charging cable and check, so that we can confirm if the issue is with the
charging cable. In case it works you need to replace the cable to charge the device.

In case, if the issue still persist after above steps , please do contact us via live chat or phone
medium so that our dedicated technical team can help you with advance troubleshooting steps if
needed and also verify purchase and shipping details and help you get the issue solved for you.

Please access below link to contact us via chat or phone:

To ensure we can help to resolve your issue, it would be easier to help you over the phone or via
chat.

To contact us:

http://www.amazon.co.uk/contact-us

We hope you can contact us soon so we can help solve this problem quickly.

BOOKS MISSING

ebook missing

Hello Kristy,

I'm sorry to know you are experiencing issues with Kindle Paperwhite device and books are
missing from library.
I can understand how frustrating it can be, as you need Kindle in daily routine. This might have
caused due to some technical issues with the device itself.

I request you to perform the below troubleshooting steps which would resolve any intermittent
problems you're experiencing with your device.

Hard restart your device:

1. Connect the device to a power adapter.


2. Press and hold the Power button for 40 seconds. If the device restarts before 40 seconds have
passed, release the Power button.

If the device doesn’t restart, release the Power button, and then press the Power button again to
turn on the device.

In case, if the above steps doesn't resolve your issue we need to perform reset on device because a
factory reset will restore your Kindle to factory defaults and removes any content you've
downloaded to your device.

However please be assured Kindle content, including books and other items that you've
purchased from the Kindle Store, is available through the Manage Your Content and Devices
page (www.amazon.co.uk/mycd) on Amazon.

You'll be able to download all your Amazon purchases from Content Manager / Archived Items /
Cloud after registering the device again.

To reset your device:

1. From the Home screen, tap the Menu icon.


2. Tap Settings.
3. Tap Menu again and select Reset Device.

Once done, you can get all books in library by performing below steps:

1. Make sure your device is connected wirelessly.


2. From the Home screen, tap My Library and then tap All.
3. Tap the item you wish to download to your device and then tap Downloaded to return to your
list of downloaded books.
The item will appear on the Downloaded tab automatically when the download is complete.

In case you find any difficulty or issue still persist, please do contact us via chat or phone so that
we will escalate to our technical team for further insight.

Please access below link to contact us via chat or phone:

To contact us via phone: https://www.amazon.co.uk/clicktocall

To contact us via chat: https://www.amazon.co.uk/clicktochat


We'll be happy to help you.

Thank you for being Amazon valuable customer.

Ebook update

Hello,

This is Yaser from Amazon Technical Support Team.

I'm sorry to know that the ebooks from your Kindle library are missing. This is not what we
want our customers to experience.

To help you with it, I've checked your account and see that there are many ebooks purchased on
your account and also there are updates available for ebooks. As the publisher of ebook updates
there ebooks.

In this case, I've updated ebooks for you and also sent the ebooks from my end to your account
and device too.

To get them on your Kindle we need to re-register the Kindle and sync the Kindle to get all the
ebooks reflected in your Kindle library.

Hard restart your device:

1. Connect the device to a power adapter.


2. Press and hold the Power button for 40 seconds. If the device restarts before 40 seconds have
passed, release the Power button.

To de-register:

1. From the Home screen, tap the Menu icon, and then tap Settings.
2. Tap My Account and then tap Deregister.
3. Tap Deregister again to confirm.
4. Now re register the Kindle with your Amazon credentials.

Now Sync the Kindle:

1. Make sure your device is connected wirelessly.


2. Tap the Quick Actions icon from the Home screen and then tap Sync My Kindle.

I'm positive you will be able to see all the ebooks in your Kindle library.

Also, I would like to inform you that all digital content (including books, music, videos and apps)
that you've purchased from Amazon is stored for free in the Amazon Cloud and can be re-
downloaded at any time.

Open your browser and go to https://www.amazon.co.uk/mycd


Login with your Amazon credentials
Click the Contents tab.
Click the checkbox next to the ebook name and then select the yellow coloured "Deliver" option
and then select the device name and it will be sent to your device and will be available to read.

In case you find any difficulty or issue still persist, please do write us back with confirmation so
that we can escalate the issue to our technical team so that they can help us further with the issue
and get it resolved at earliest for you.

Also you can contact us via chat or phone so that we can work on the issue in real time and help
you with it.

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient
resolution and this is the best way to be certain that your issue can be resolved more
appropriately.

I hope the previous information answers all your questions but if I missed anything or any other
questions come up, please reply to this email and I will gladly help you further until everything is
clear as crystal!

Be assured we are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

DECLINED PENDING BOOKS

Hello Maya,
I'm good, thank you for asking and hope you are fine too!

I’m sorry you are experiencing issue with downloading Kindle books to your library.

Hello John,

I understand that you are concerned with two ebook that were cancelled due to payment issues.

I've checked our previous correspondence with you and thank you for contacting the bank and
get the card unblocked.

I've checked the order and see that the charges are authorized and order is in process. Also, I've
manually sent the books to your account. I request you to go ahead with the below steps to get
the books to library.

1. Make sure your device is connected wirelessly.


2. From the Home screen, tap My Library and then tap All.
3. Tap the item you wish to download to your device and then tap Downloaded to return to your
list of downloaded books.
The item will appear on the Downloaded tab automatically when the download is complete.

In case, if you are still unable to get the books, I request you to de-register and re-register the
tablet and restart it once so that tablet link with the account can be refreshed and sync the
library.

To de-register and re-register:

1. Swipe down from the top of the screen to open Quick Settings and then tap Settings.
2. Tap My Account.
3. Tap De-Register and again tap on Register option and login with your Amazon credentials

I'm positive about steps would work and you will be able to get the books in your library

In case you find any difficulty or issue still persists, please do contact us via chat or phone so that
we will escalate to our technical team for further insight.

Please access below link to contact us via chat or phone:

To contact us via phone: https://www.amazon.co.uk/clicktocall

To contact us via chat: https://www.amazon.co.uk/clicktochat

We'll be happy to help you.


Thank you for being Amazon valuable customer.

Hello John,

I'm sorry to know that you are unable to watch season 4 of Mozart In The Jungle.

I've checked our Amazon video catalogue and see that the video is currently unavailable on
Amazon video catalogue.

If it was possible, I would have surely helped you with the video right away.

The selection of titles is always changing -- movies and TV shows are added to Prime Video.

Video availability depend on our agreements with content owners. Be assured we're constantly
working to enhance our agreements so we can offer the largest selection of movies and TV shows
possible.

As per your interests and demand, I've sent your feedback to the relevant department to look into
this.

We're always looking to give out customers maximum options on our store and will surely try to
add "season 4 of Mozart In The Jungle" to Amazon video catalogue at earliest so that you can
enjoy the movie.

I'd request you to give us some time, customer interests and feedback is always looked in depth
here at Amazon. We'll surely try an action upon your request as soon as possible.

Should you require any further assistance, please write back to us and we'll be happy to help you.

Thank you for being Amazon valuable customer.


Video not available in Norway

Hello Johan,

I'm sorry that season 4 of Mozart In The Jungle is unavailable in prime video catalogue.

I would like to inform you that video availability depend on our agreements with content owners.
Be assured we're constantly working to enhance our agreements and improve our catalog to
make sure that Prime and Prime Video members have access to the best selection of movies and
TV shows possible.

As per your interests and demand, I've sent your feedback to the relevant department, as we're
always looking to give out customers maximum options on our store and will surely try to add
"season 4 of Mozart In The Jungle" to Amazon video catalogue at earliest so that you can enjoy
the movie.

I'd request you to give us some time, customer interests and feedback is always looked in depth
here at Amazon.

I appreciate your patience and understanding in this regard.

Subscription cancellation

Hello Natasha,
I understand that you would like to cancel Kindle Unlimited membership.

The subscription was initiated as a free trial on Tuesday, 12 December 2017 which later was
upgraded to paid membership on Thursday, 11 January 2018 charging you the monthly
subscription fee of £7.99.

I'd like to inform you that when a free trial of the subscription is initiated, the subscription is set
to an 'Auto Renew', This is the reason when the free trial of the subscription gets ended, it gets
upgraded to a paid membership charging you the monthly subscription fee from your payment
card.

I've checked your account and found that you are not availing any benefits of 'Kindle Unlimited
Paid Membership (UK)' and it seems that you might have subscribed for this membership
accidentally.

As per your request, I've cancelled the subscription from my end and issued a refund ( £7.99 x
5months) for remaining months of January, Febuary, March, April, May 2018 and per your
previous correspondence with us, my colleague had issued a refund £7.99 charge for month of
June 2018.

Refunds usually go through within five to seven business days and you will see this amount
credited on your next statement.

Rest assured you won't be charged again for the same.

Should you require any further assistance, please feel free to contact us . We will be happy to help
you.

Thank you for being Amazon's valuable customer.

Video streaming issue PS4

Hello,
I'm sorry for the trouble you have had in watching the movie "downsize" on your Sony Playstation 4 device.

I would like to inform you that usually fluctuations in your Internet connection speed can cause buffering, or pauses,
during video streaming.

In this regard, as a basic troubleshooting step, please try restarting your device, modem, and/or router which can
often solve issues like this.

1. To restart your device and/or network connections, unplug them from the power source and wait 30 seconds
before plugging them back in.

* Please note that Sony devices require 2 Mbps for Standard Definition (SD) and 5 Mbps for High Definition (HD).

2. If there are other devices in your household connected to the same network, try temporarily pausing their Internet
activity and play the movie and check.

3. If the PlayStation is connected via Wi-Fi, try connecting through an Ethernet cable instead so that we can confirm
if the issue is with the Wifi or Video. Then go to Settings > Network Settings > Internet Connection Settings >
Custom > Wired. Select default settings on all option screens and press "X" to save any changes.

Now play the movie and check if it streams seamlessly.

If the issue still persist, I recommend contacting us by phone, so we can troubleshoot this issue with you and gather
more information for our developers to investigate.

To contact us via phone you can access below link and setup a call back so that we can contact you as per your
convenience.

https://www.amazon.co.uk/gp/help/customer/express/c2c/popup.html?c2cId=fbccb361-...

We look forward seeing you soon.

ALEXA MISUNDERSTOOD

Hello Dene,
I'm sorry to know that your Alexa device got activated while playing music video " if you're over
me" and tried to place a call.

I've replicated this issue from my end on Alexa and found that Alexa woke up during
introduction in official video when it is announced "Please welcome to stage amazing and
incredible only Alexander".

As the way he pronounces "Alexander" like he stretches the name as Alexa-nder, Alexa might
have took it as a wake command and might have reacted.

Just so you know, Echo woke up due to a word in background conversation sounding like
“Alexa.” Then, the subsequent conversation was heard as a “connect call/send message” request.

You can also check what word that has triggered Alexa to make a call by accessing below steps:

1. Go to https://alexa.amazon.co.uk/
2. Login with your Amazon credentials.
3. On home page click on "more details" beside the Alexa card and check the words under
"Alexa heard:"

Also you may consider changing your wake word for Alexa, so that it doesn't gets enabled
randomly.

You can change the wake word for your device in the Alexa app:

1. Go to the menu and select "Alexa Devices."


2. Select your device.
3. Scroll down and select "Wake Word."
4. Select a wake word, and then select "OK."

As an alternative if you wish you can also turn OFF microphone on Alexa device when not in use.

To turn off the microphones on your Echo, press the "Microphone Off" button at the top of the
device. When the light ring turns red, the microphones are off. Echo does not respond to the
wake word or the Action button until you press the button again.

Please be assured, Amazon takes all security-related matters very seriously, and your account
security is our top priority. We have policies and security measures in place to ensure that your
personal information remains secure.

We take any concerns about unexpected behavior seriously. We want to make sure you're having
a great experience with Alexa and we're here to help.

We look forward seeing you soon.


CANCEL SUBSCRIPTION

ello Natalia,

I understand that you'd like to cancel the Kindle Periodical order# D01-1558180-2573102 placed
on Thursday, 19 March 2015 05:30 (GMT).

Honouring your request, I've canceled the above order and requested a refund of £2.99 to your
payment card associated with the purchase. Once your refund has been completed by us, please
allow your bank between 5-7 business days if not earlier to process it. You will be able to see this
amount credited on your next bank statement. After the refund is issued, you will no longer be
able to access this title, unless you repurchase the title.

Should you require any further assistance, please reply back to this email. We'll be glad to assist
you.

We look forward to seeing you soon.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

We'd appreciate your feedback. Please use the buttons below to vote about your experience
today.

ALEXA ACTIVATED ITSELF

Hello Dene,

I'm sorry to know that your Alexa device got activated while playing music video " if you're over
me" and tried to place a call.

I've replicated this issue from my end on Alexa and found that Alexa woke up during
introduction in official video when it is announced "Please welcome to stage amazing and
incredible only Alexander".

As the way he pronounces "Alexander" like he stretches the name as Alexa-nder, Alexa might
have taken it as a wake command and might have reacted.

Just so you know, Echo woke up due to a word in background conversation sounding like
“Alexa.” Then, the subsequent conversation was heard as a “connect call/send message” request.
You can also check what word that has triggered Alexa to make a call by accessing below steps:

1. Go to https://alexa.amazon.co.uk/
2. Login with your Amazon credentials.
3. On home page click on "more details" beside the Alexa card and check the words under
"Alexa heard:"

Also you may consider changing your wake word for Alexa, so that it doesn't get enabled
randomly.

You can change the wake word for your device in the Alexa app:

1. Go to the menu and select "Alexa Devices."


2. Select your device.
3. Scroll down and select "Wake Word."
4. Select a wake word, and then select "OK."

As an alternative if you wish you can also turn OFF microphone on Alexa device when not in use.

To turn off the microphones on your Echo, press the "Microphone Off" button at the top of the
device. When the light ring turns red, the microphones are off. Echo does not respond to the
wake word or the Action button until you press the button again.

Please be assured, Amazon takes all security-related matters very seriously, and your account
security is our top priority. We have policies and security measures in place to ensure that your
personal information remains secure.

We take any concerns about unexpected behaviour seriously. We want to make sure you're
having a great experience with Alexa and we're here to help.

Postage charges

Postage refund

> Thanks for returning the Faulty Kindle device back to us.
>
> With regards, I've checked your account and I can see that you've not purchased the Amazon
Fulfilled products from the payment card which was used for purchasing the replacement Kindle
device.
>
> In this case, we only be able to issue the Postage refund only via Gift certificate on your
Amazon account rather than payment card. Please accept my sincere apologies in this regard.
>
> However, before taking any action on your account, I would like to seek your permission for
issuing the Postage refund via Gift Certificate.
>
> Hence, I request you to reply to this e-mail and confirm that we have your permission to
process a postage refund via Gift Certificate on your Amazon account. Once we receive your
reply, we'll issue the postage refund via Gift Certificate.
>
> Further, I have made a note on your order to ensure that you are not charged for this item.
>
> Should you require any additional information or assistance, please do not hesitate to contact
us.
>
> Thank you for your patience and understanding in this regard.
>

Hello Leanne,

This is Andres with Kindle Customer Care.

On checking your account, I can see that you are an outstanding customer with Amazon since
2012 and I would like to help you out to the best of my abilities!

Thanks for providing your proof of postage receipt.

I've requested a refund of £5 for your return postage. The refund will be available in your VISA
currently linked to your Amazon account.

Once your refund has been completed by us, please allow your bank between 5-7 business days to
process it.

Your money has been refunded! I am glad we were able to resolve your query today!

Should you require any additional information or assistance, please do not hesitate to contact us,
you can reach us via the contact us link below:
www.amazon.co.uk/contact-us

We're available from 6AM to 12AM midnight, seven days a week.

Thank you for being Amazon's valuable customer. We look forward seeing you soon.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.
Hello Mariam,

This is Yaser from Amazon Technical Team.

Thank you for sharing the postage receipt with us. As per the cost incurred for postage, I've
refunded £7.30 to your original payment card.

Refunds usually go through within five to seven business days and you will see this amount
credited on your next statement.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions, devices and on your account.

Please feel free to let us know if there is something else we can address for you, Mariam.

Our customer's satisfaction and their convenience is very important to us above all else, it's the
foundation on which our company was built. Be assured that we'll continue working hard to
ensure that you receive accurate service.

Thank you for being the most valued customer to Amazon. We look forward to seeing you soon.
FIRE TV STICK NOT WORKING

Hello Alison,

I'm sorry to that you are experiencing issues with the new Fire TV stick too.

Thank you for sharing the postage receipt with us. As per the cost incurred for postage, I've refunded GBP 1.01 to
your original payment card.
Refunds usually go through within five to seven business days and you will see this amount credited on your next
statement.

Regarding Fire TV stick, I request you to try connecting the Fire TV stick with the HDMI extender included in the
box so that we can confirm if the issue is with the Fire TV stick.

Also, if available please try connecting the Fire TV stick to other TV and we can confirm if there is any issue with
the TV port.

As an alternative we can also perform factory reset steps so that if there is any software glitch with the Fire TV it will
be cleared.

To reset your device:

You can Factory Reset your device from remote by pressing and holding the back button and right on the
navigation ring for a full 10 seconds. This will prompt you to cancel the reset, to wait for the reset to happen
automatically, or choose to go ahead and reset without waiting on the timer

If you are able to access settings from Fire TV stick you can also try factory reset using below steps:

1. Select "Settings" from the Fire TV menu.


2. Select "Device" and then scroll to the bottom of the list.
3. Select "Reset to Factory Defaults," and then confirm you want to reset your device.

If the issue still persist, I recommend contacting us by phone or chat, so we can troubleshoot this issue with you
and gather more information and help you accordingly with best solution at earliest.

I’m sorry that we weren’t able to meet your expectations this time around. I hope that you will allow us another
opportunity to serve you in the future

Please access below link to contact us via phone or chat medium:

https://www.amazon.co.uk/contact-us

We look forward seeing you soon.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.
RETURN/ POSTAGE

Hello Chris,

I'm sorry for all the inconvenience you had in returning the faulty Fire 7 Kids Edition Tablet.

I understand that you would like to get a Royal mail return label instead of Pass My Parcel.

I tried creating Royal Mail return label, however there isn't any option.

In this case, I'd request you to return the device through any carrier service at your convenience and write us back
and attach the postage charge receipt image, so that we can refund the same to your account. Please enclose a
note with your return mailing label i.e.(DRfLtRPlRRMA). Wrap the parcel securely and post it to us at the below
address. Our returns centre will need the return mailing label to process the return.

Amazon.co.uk Customer Returns


Amazon Way
Dunfermline
Fife
KY118ST

Please let us know the costs you incurred in returning the item, we’ll be glad to reimburse your return delivery
costs. Please reply to this e-mail and attach your receipt to the reply as a PDF, JPG or PNG file.

Let me assure you that we are here to take care of your problem and we do take full responsibility for any troubles
you have with orders, subscriptions and on your account.

Should you require any further assistance, please write back to us. We are always here to help you at any point of
time you need us.

Thank you for being Amazon's valuable customer.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.
KINDLE BOOK NOT DOWNLOAD AFTER PURCHASE / ebook pending

Hello Shelley,

From you email, I understand that you are unable to get the ebook "The Affair (Jack Reacher,
Book 16)" purchased on your tablet.

I've checked with your account and see that the purchase is completed, however due to some
technical issues it was not downloaded to your Kindle library and showing in pending to deliver
to your device.

To make it right, I've manually sent the book to your account.

On checking your account, I see that there are no Amazon device registered on your account.

If you are trying to use this ebook on web browser, I request you to logout from Amazon account
and then again login and check if you see the ebook.

If you still unable to get the ebook, clear the cache for the browser and then restart the browser
and check with the ebook.

You can access below link from PC/Mac/browser and login with your Amazon credentials and
check if you see all your books are available.

https://read.amazon.co.uk/

I'm positive after above steps, you would be able to get the ebook in your library.

In case you find any difficulty or issue still persist, please do write us back with the confirmation
so that we can help you further with the concern and also if needed we will escalate to our
technical team for further insight and get the book downloaded to your library at earliest.

You can also reach us via chat or freephone directly by clicking the Contact Us option at a time
that best suits you on any of our Kindle Support pages at:

To setup a call back via phone so that we can contact us back as per your convenience:

http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

We are always here to help you at any point of time you need us.
Thank you for being Amazon's valuable customer.

Hello Anne,

I'm sorry to know that you are unable to receive purchased ebook "Dead Bad" on Kindle Fire
HD (3rd Gen) registered on your account.

Upon checking your account, I see that ebook purchase is successfully completed.

Might be due to some intermittent issues it is not correctly fulfilled to your account and device.

To help you with it, I've manually sent the ebook to your account and also tablet.

I request you to perform below troubleshooting steps on tablet and check.

1. Restart your device.


- Press and hold the Power button for two to three seconds until you see a message appear on the
screen. This will say "Do you want to shut down your Fire?"
- Tap Shut Down, Power off, or OK.
- After the device has completely turned off, hold the Power button for two seconds to three
seconds to restart it.

2. To sync library follow below steps: To sync all the

1. Swipe down from the top of the screen to open Quick Actions and then tap Settings.
2. Tap Sync and Check For Items

Once above steps are performed check with your Kindle library for purchased book.

In case if above steps didn't work then we need to de-register and re register the Kindle Fire then
go ahead with sync steps shared above so that any account linking issue with the tablet will be
cleared.

To de-register and re-register:

1. Swipe down from the top of the screen to open Quick Settings and then tap Settings.
2. Tap My Account.
3. Tap de-register.
4. Perform same steps 1,2 and then tap on register.
5. Sync you kindle library by Swipe down from the top of the screen and then tap Settings and
tap Sync and Check For Items.

Now check with the ebooks. I'm positive you will be able to see the ebook in tablet.

In unlikely event, if you experience same issue, I request you to write us back with confirmation
so that we can escalate the issue to our technical team for further insight and help us with the
issue.

Also you can contact us via chat or free phone so that we can together work on the issue in real
time and get it resolved at same time for you.

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

I realise that asking you to contact us again would be disappointing, but in a situation like this, it
is very important for us that we provide you with accurate and expedient resolution and this is
the best way to be certain that your issue can be resolved more appropriately.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello Angela,

This is Yaser from Amazon Technical Support Team.

I'm sorry to know that you are unable to receive recently purchased four ebooks to your library.

I've checked with your account and see that the purchase is completed, however due to some
technical issues it was not downloaded to your Kindle library.

To help you with it, I've manually sent all the ebook to your account and also tablet.

To get them on your device, we need to restart and sync tablet by performing below steps.

1. Restart your device.


- Press and hold the Power button for two to three seconds until you see a message appear on the
screen. This will say "Do you want to shut down your Fire?"
- Tap Shut Down, Power off, or OK.
- After the device has completely turned off, hold the Power button for two seconds to three
seconds to restart it.

2. To sync library follow below steps: To sync all the purchased ebooks and make them reflect in
your library.

1. Swipe down from the top of the screen and then tap Settings.
2. Tap Sync Device

Once above steps are performed check with your Kindle library for purchased book.

In case if above steps didn't work then we need to de-register and re register the Kindle Fire then
go ahead with sync steps shared above so that any account linking issue with the tablet will be
cleared.

To de-register and re-register:

1. Swipe down from the top of the screen to open Quick Settings and then tap Settings.
2. Tap My Account.
3. Tap de-register.
4. Perform same steps 1,2 and then tap on register.
5. Sync you kindle library by swipe down from the top of the screen and then tap Settings. Tap
Sync Device

Now check with the ebooks. I'm positive you will be able to see the ebook in tablet.

In unlikely event, if you experience same issue, I request you to write us back with confirmation
so that we can escalate the issue to our technical team for further insight and help us with the
issue.

Also you can contact us via chat or free phone so that we can together work on the issue in real
time and get it resolved at same time for you.

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

I realise that asking you to contact us again would be disappointing, but in a situation like this, it
is very important for us that we provide you with accurate and expedient resolution and this is
the best way to be certain that your issue can be resolved more appropriately.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello,

I'm sorry to that you are unable to view book and audible purchased from i pad for you Kindle device.

I've checked with your account and see that the purchase is completed, however due to some technical issues it
was not downloaded to your Kindle library.

In this case, I've manually sent the book and audible to your account.
To get them on your Kindle device, we need to restart and sync Kindle device by performing below steps.

1. Restart your device.


- Press and hold the Power button for two to three seconds until you see a message appear on the screen.
Depending on your device, this may say "Do you want to shut down your Kindle?" or "Do you want to shut down
your Fire?"
- Tap Shut Down, Power off, or OK.
- After the device has completely turned off, hold the Power button for two seconds to three seconds to restart it.

2. To sync library follow below steps:

-Swipe down from the top of the screen and then tap Settings.
-Tap Sync and Check For Items.

Once above steps are performed check with your Kindle library for purchased books.

In case if above steps didn't work then we need to de-register and re register the Kindle Fire then go ahead with
sync steps shared above.

To de-register and re-register:

1. Swipe down from the top of the screen to open Quick Settings and then tap Settings.
2. Tap My Account.
3. Tap de-register.
4. Perform same steps 1,2 and then tap on register.
5. Sync you kindle library by Swipe down from the top of the screen and then tap Settings and tap Sync and Check
For Items.

Should you require any further assistance, please reply back to this email. We'll be glad to assist you.

We look forward to seeing you soon.

Return received

Hello Victoria,

I can understand your concern regarding the return remainder email you received to return the
faulty device.

To provide additional security we have logged the tracking information you've provided onto our
system and I can confirm that your faulty Kindle has been received and it seems that due to some
error your return was not reflected onto our system.

To serve you better, I have made a note on your order to ensure that you are not charged for this
item. Please disregard any further notices regarding this item.
I hope this clarifies any misunderstanding. We look forward to seeing you again soon.

COMPULSORY REPLACEMENT

Please note that replacement for Kindles can only be done over the phone or chat as we need to
verify your delivery address and payment card for the replacement order.

Hello,

This is Yaser from Amazon Support Team.

I'm sorry to know that you are experiencing screen issues with the Fire HD 8 (7th Gen) Kids
Edition tablet on your account.

From the details you shared with me, it seems to be internal hardware issue with the tablet and
needs to get replaced.

I've checked your account and found that the tablet is still under warranty and we can get the
tablet replaced free of charge for you and ship you a replacement device to your address with
express delivery.

To get the device replaced,we need to confirm more details(present shipping address, device
details), which we don't recommend sharing via email due to customer account security concern.

In this regard, I request you to contact us via free phone or chat so that we can help you with the
replacement procedure and get it replaced at earliest for you with express delivery.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that
best suits you on any of our Kindle Support pages at:

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient
resolution and this is the best way to be certain that your issue can be resolved more
appropriately.
I can understand that as the tablet is in daily use it is causing you much inconvenience and I
really don't want to see my customers struggling with our device and facing troubles.

Our customer's satisfaction and their convenience is very important to us above all else, it's the
foundation on which our company was built. Be assured that we'll continue working hard to
ensure that you receive accurate service.

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly. We are always here
to help you at any point of time you need us.

Thank you for being Amazon valuable customer.

Hello Joel,

I'm sorry to know that you are experiencing charging issues with the Fire HD 8 (7th Gen) tablet
with name "erinna's 2nd Fire "on your account.

I really appreciate your efforts trying to troubleshoot the issue with the tablet by rebooting and
trying with alternate charger. As these didn't worked it seems to be internal hardware issue with
the tablet and needs to get replaced.

I've checked your account and found that the tablet is still under warranty and we can get the
tablet replaced free of charge for you and ship you a replacement device to your address at
earliest.

To get the device replaced,we need to confirm more details(shipping address, device details),
which we don't recommend sharing via email due to customer account security concern.

In this regard, I request you to contact us via free phone or chat so that we can help you with the
replacement procedure and get it replaced at earliest for you with express delivery. Also if you
wish we can have a two way communication and troubleshoot the issue with the tablet as per
your convenience.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that
best suits you on any of our Kindle Support pages at:

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport
I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient
resolution and this is the best way to be certain that your issue can be resolved more
appropriately.

Please convey my sorry to your little girl, I can understand that she will be too attached to her
tablet and due to tablet's abnormal behaviour she might be upset.

But let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with devices, orders, subscriptions and on your account
and inform him that we'll get the issue with the tablet sorted soon.

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly. We are always here
to help you at any point of time you need us.

Thank you for being Amazon valuable customer.

Hello,

I'm sorry to know that you are experiencing multiple issues with the tablets that are recently
purchased on your account. This is not what we want our customers to experience.

To help you with it, I've checked your account and that both the tablets are with latest OS
available on them.

From the details you shared with me, it can be internal software glitch causing the tablets to
behave abnormal.

Also I see that the tablets are still under 2 year worry free warranty and we can get the tablet
replaced free of charge for you and ship you a replacement device to your address at earliest with
express delivery.

In this case, I request you to contact us via live medium chat or free phone so that we can gather
more details on issue and work together in real time to avoid any misunderstanding and get
tablet to work and also help you with replacement/ refund options as per your convenience. For
this it will be helpful if we can get into two way communication and get the issue resolved at
earliest for you.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that
best suits you on any of our Kindle Support pages at:

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall-kindlesupport
To contact us via chat:
http://www.amazon.co.uk/clicktochat-kindlesupport

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient
resolution and this is the best way to be certain that your issue can be resolved more
appropriately.

Please convey my sorry to your children, I can understand that due to tablet's abnormal
behaviour they might be upset.

But let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with devices, orders, subscriptions and on your account
and inform him that we'll get the issue with the tablet sorted soon.

Also, I completely understand and agree that the tablet should last longer and should not get
damaged so easily and I once again personally apologize for the inconvenience caused to you.

I've taken your feedback with the quality of the device and forwarded it to our dedicated
development team so that they can look into it and take necessary actions.

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly. We are always here
to help you at any point of time you need us.

Thank you for being Amazon valuable customer.

Hello,

This is Yaser from Amazon Support Team.

I'm sorry to know that you are experiencing issue with streaming videos on Fire TV stick
registered on your account.

I really appreciate your efforts trying to troubleshoot the issue with the Fire TV stick by
rebooting and resetting router. As these didn't worked it seems to be internal software/hardware
issue with the Fire TV stick.

Also, I've checked all your account settings for any error causing the issue and found that all
settings are fine on your account.

Further, I found that the Fire TV stick is still under warranty and we can get it replaced free of
charge for you and ship you a replacement device to your address at earliest.
Meanwhile, I request you to factory reset the Fire TV stick so that all the intermittent software
issue with the Fire TV stick will be cleared and will be as if brought out of box.

To reset your device:

1. Select "Settings" from the Fire TV menu.


2. Select "Device" and then scroll to the bottom of the list.
3. Select "Reset to Factory Defaults," and then confirm you want to reset your device.

You can also Factory Reset your device by pressing and holding the back button and right on the
navigation ring for a full 10 seconds. This will prompt you to cancel the reset, to wait for the reset
to happen automatically, or choose to go ahead and reset without waiting on the timer.

Once done restart the Fire TV stick and register it with your Amazon credentials and check if
above steps worked for us and you are able to wa

In unlikely event if it didn't work then we need to get it replaced for you as factory reset is the
last troubleshooting step we can perform to get it to work.

I can understand that as the Fire TV stick is in daily use it is causing you much inconvenience
and I really don't want to see my customers struggling with our device and facing troubles.

To get the device replaced,we need to confirm more details(present shipping address, device
details), which we don't recommend sharing via email due to customer account security concern.

In this regard, I request you to contact us via free phone or chat so that we can help you with the
replacement procedure and get it replaced at earliest for you with express delivery.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that
best suits you on any of our Kindle Support pages at:

To setup a call back so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

Our customer's satisfaction and their convenience is very important to us above all else, it's the
foundation on which our company was built. Be assured that we'll continue working hard to
ensure that you receive accurate service.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with devices, orders, subscriptions and on your account.

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly.
Thank you for being Amazon valuable customer.

Hello,

I'm sorry to know that you are experiencing freezing issues with the Fire HD 8 (7th Gen) tablet
with name "hayley's Fire" registered on your account.

From the details you shared with me it can be a software issue or internal hardware issue with
the tablet.

To help you with it, we tried to contacting you and were unable to get in contact with you.

I've checked your account and found that the tablet is still under warranty and we can get the
tablet replaced free of charge for you and ship you a replacement device to your address at
earliest.

To get the device replaced,we need to confirm more details(shipping address, device details),
which we don't recommend sharing via email due to customer account security concern.

In this regard, I request you to contact us via free phone or chat so that we can help you with the
replacement procedure and get it replaced at earliest for you with express delivery. Also if you
wish we can have a two way communication and troubleshoot the issue with the tablet as per
your convenience.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that
best suits you on any of our Kindle Support pages at:

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient
resolution and this is the best way to be certain that your issue can be resolved more
appropriately.

Please convey my sorry to your little boy, I can understand that he will be too attached to his
tablet and due to tablet's abnormal behaviour he is getting upset.

But let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with devices, orders, subscriptions and on your account
and inform him that we'll get the issue with the tablet sorted soon.

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly. We are always here
to help you at any point of time you need us.

Thank you for being Amazon valuable customer.

Hello,

I'm sorry to know that you are experiencing issues with the Amazon Fire TV stick (2nd Gen)
with name "E's 2nd Fire TV stick" that is registered on your account.

I've checked your previous correspondence with us on chat and see that all the troubleshooting
steps to get the device to work were performed.

I really appreciate your efforts to get the Fire TV stick to work by trying troubleshooting steps.

From the conversation and details you shared it seems to be software or hardware issue with the
Fire TV stick. As the steps didn't worked we need to get the device replaced for you.

On further checking your account, I see that the Fire TV stick is still under warranty and we can
get the it replaced free of charge for you and ship you a replacement device to your address at
earliest.

To get the device replaced,we need to confirm more details(shipping address, device details,),
which we don't recommend sharing via email due to customer account security concern.

In this regard, I request you to contact us via free phone or chat so that our device replacement
team can help you with the replacement procedure and create a replacement for you to get it
replaced at earliest for you with express delivery.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that
best suits you on any of our Support pages.

I completely understand, as you use Fire TV stick on daily basis it is important to get it to work
soon. At Amazon we always want all our customers to be happy with all the devices, services we
provide.

To setup a call back so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient
resolution and this is the best way to be certain that your issue can be resolved more
appropriately.

Also, I completely understand and agree that the Fire TV stick should last longer and should not
get damaged so easily and I once again personally apologize for the inconvenience caused to you.

I've taken your feedback with the quality of the device and forwarded it to our dedicated
development team so that they can look into it and take necessary actions.

Be assured once you contact us via live medium we can get in two way communication and help
you with it as per your convenience and you will be once again with Fire TV stick.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with devices, orders, subscriptions and on your account.

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly. We are always here
to help you at any point of time you need us.

Thank you for being Amazon valuable customer.

Hello,

I'm sorry to know that you are experiencing charging issues with the Fire HD 10 (7th Gen) tablet
with name "Joel's 2nd Fire" registered on your account.

I've checked your account and found that the tablet is still under warranty and we can get the
tablet replaced free of charge for you and ship you a replacement device to your address at
earliest.

To get the device replaced,we need to confirm more details(shipping address, device details),
which we don't recommend sharing via email due to customer account security concern.

In this regard, I request you to contact us via free phone or chat so that we can help you with the
replacement procedure and get it replaced at earliest for you.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that
best suits you on any of our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number,
and we will call you right back. For chat, please click on the "Chat" tab on the Contact Us help
page.

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient
resolution and this is the best way to be certain that your issue can be resolved more
appropriately.

Also, I completely understand and agree that the tablet should last longer and should not get
damaged so easily and I once again personally apologize for the inconvenience caused to you.

I've taken your feedback with the quality of the device and forwarded it to our dedicated
development team so that they can look into it and take necessary actions.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with devices, orders, subscriptions and on your account.

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly. We are always here
to help you at any point of time you need us.

Thank you for being Amazon valuable customer.

FIRE TV REPLACEMENT

Hello,

I'm sorry to know that you are experiencing issues with the Amazon Fire TV stick (2nd Gen)
with name "liam's Fire TV stick" that was registered on your account.

I really appreciate your efforts to get the Fire TV stick to work by trying connecting to alternate
TV's and check.

From the details you shared it seems to be software or hardware issue with the Fire TV stick.
Also, I see that there are updates available for the device.
However, as the device is completely off and not working we can't access it to update the device.

On further checking your account, I see that the Fire TV stick is still under warranty and we can
get the it replaced free of charge for you and ship you a replacement device to your address at
earliest.

To get the device replaced,we need to confirm more details(shipping address, device details),
which we don't recommend sharing via email due to customer account security concern.

In this regard, I request you to contact us via free phone or chat so that we can help you with
advance troubleshooting and also with the replacement procedure and get it replaced at earliest
for you.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that
best suits you on any of our Support pages at:

https://www.amazon.co.uk/firetvsticksupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number,
and we will call you right back. For chat, please click on the "Chat" tab on the Contact Us help
page.

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient
resolution and this is the best way to be certain that your issue can be resolved more
appropriately.

Also, I completely understand and agree that the tablet should last longer and should not get
damaged so easily and I once again personally apologize for the inconvenience caused to you.

I've taken your feedback with the quality of the device and forwarded it to our dedicated
development team so that they can look into it and take necessary actions.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with devices, orders, subscriptions and on your account.

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly. We are always here
to help you at any point of time you need us.

Thank you for being Amazon valuable customer.

Non account replacement


Hello Naomi,

I'm sorry to know that you are experiencing charging issues with the Fire 7 (7th Gen) tablet.

To help you with it, I've checked your account and see that the device is not registered on your account.

For security reasons, we can take action or send order information to the e-mail address that is associated with the
tablet registered Amazon.co.uk account. This is the only way to be certain that the request is coming from the
account holder and that all personal information is protected. We're sorry for any inconvenience this causes.

To help you with it, I request you to contact us via live medium like chat or free phone so that we can verify account
details and tablet details you are referring to and help you with replacement options accordingly.

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

When you contact us, please make sure you have the device and any additional accessories (such as the power
adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly. We are always here to help you at
any point of time you need us.

Thank you for being Amazon valuable customer.

Faulty Replacement / replacement create

Return label email

Hello Lorraine!

This is Cesar with Kindle, I hope your weekend is going great by the time you catch this email.

here I send you the info you need to complete your return

The following link will take you to a page on Amazon.co.uk where you'll be able to print your
mailing label:

?? https://www.amazon.co.uk/gp/orc/rml/D1N800PXRRMA
Certainly this label does not need to be printed. Thinking forward into a more Eco-sustainable
experience where no paper is not needed we have created these codes for the returns.

On the web page of your label you can read the instructions we provide. Just take your return
properly sealed to the Post Office , and then show this email to the assistant, make sure you tap
on the link below this paragraph to get the code, (the code is the square you can read at the
bottom part of the web page), then the Post Office Staff will scan your code and we will be
notified your shipment is on the way. Cool, huh?

In the case your nearby office does not have a code scanner you can still send us the return to our
physical address which I'm posting below.

Simply hand-write the RMA number ,D1N800PXRRMA on a piece of paper and include it inside
your package and post it to us at the below address :

Amazon.co.uk Customer Returns


Amazon Way
Dunfermline
Fife
KY118ST

We recognise that there will be a cost to you for return delivery.

Please let us know any return postage costs you incur by replying to this e-mail and attach your
receipt to the reply as a PDF, JPG or PNG file. We'll gladly refund the charges.

Please let us know if you were able to complete the return either with then code or the address. If
you have doubts, questions, or need further info do not hesitate to use the next link to get in touch
with us: http://amzn.to/10ma6jc

I hope this helps, We look forward to hear from you again!

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

Hello John,

This is Yaser from Amazon Technical Support Team.

I've checked your previous correspondence with us on call and understand that you would like to
return the faulty device to Amazon and also my colleague has created a free replacement for you.

I request you to pack the faulty tablet in any of box available with you and I see that while
creating replacement a royal mail label less return label was created. Please check the below link
for return label:

https://www.amazon.co.uk/gp/orc/rml/DJBg0SPDRRMA

To check if your nearest Delivery Office is able to accept your return, click the below link and
enter your postcode. If under ‘Facilities” it states ‘Label printing service is available’, then that
Delivery Office can accept your return.

https://www.royalmail.com/delivery-and-collection-office-finder/

Please make sure you have your QR code when going to the Delivery Office. Open the return
label using the provided above link and have your QR code to provide it at royal mail office.
When you arrive at the office, show your return code on your phone to the Royal Mail assistant
and hand over your parcel. They will print and affix a label to the outside of your parcel and
provide you with a receipt, which will include your 11-digit reference code.

Alternatively, you can also return the device through any carrier service at your convenience and
write us back and attach the postage charge receipt image, so that we can refund the same to
your account. Please enclose a note with your return mailing label i.e.(DM6MlCPZRRMA).
Wrap the parcel securely and post it to us at the below address. Our returns centre will need the
return mailing label to process the return.

Amazon.co.uk Customer Returns


Amazon Way
Dunfermline
Fife
KY118ST

Please let us know the costs you incurred in returning the item, we’ll be glad to reimburse your
return delivery costs.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions and on your account.

I hope the previous information answers all your questions but if I missed anything or any other
questions come up, please reply to this email and I will gladly help you further until everything is
clear as crystal!

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello,
I'm sorry to know that you are experiencing battery issue and restarting issue with the tablet Fire
HD 10 (7th Gen) registered on your account.

From the details you shared with me it seems to be hardware issue with the tablet.

I'm sorry for the inconvenience caused and completely understand that as the tablet is new such
fault should not happen with the tablet. I've taken your feedback with the quality of the device
and forwarded it to our dedicated development team so that they can look into it and take
necessary actions.

I've checked your account and found that the tablet is still under warranty and we can get the
tablet replaced free of charge for you and ship you a replacement device to your address at
earliest.

I've placed a new order, #204-5796186-6256305 , for the same item and it'll be dispatched at
earliest to the same address. There'll be no additional charge for your replacement order. Once
the new order is sent out you'll be notified by e-mail to confirm the date, contents and method of
delivery.

As tablet used in daily routine, I understand that it should be important for you to get it at
earliest , so the replacement will be delivered to your address as Express Delivery and guaranteed
delivery by: Friday, 10 August 2018

To see information about the replacement order including the estimated delivery date please visit
Your Orders at the following link:

https://www.amazon.co.uk/yourorders/

Please note, as set out in our returns policy, you need to return the faulty item to us within 30
days of the date of this e-mail. If you don't, we reserve the right to charge the cost of your
original order to the payment card you used for the order. Please feel free to use the box the
replacement comes in to return the original but make sure that the address/bar code label is
removed, or covered by the return label. It is a free return label and there will no charges to
return the faulty device to us.

Please click on the following link to be brought to your personalised return label and follow the
instructions provided:

https://www.amazon.co.uk/gp/orc/rml/DmqqS1PZRRMA

If clicking on the link doesn't work, please make sure you're signed into the account you used to
place the order. Once you're signed in, try clicking it again or copying and pasting it into your
browser's address window.

If you don't have a printer, you can forward your return label to a friend to request that they
print it for you. Click the link above to access your label.

Once your label is open, click on the "Don't have a Printer, Send to a Friend" button and follow
the instructions.
Alternatively, if you don't have access to a printer or any difficulty with the label, I'd request you
to return the device through any carrier service at your convenience and write us back and
attach the postage charge receipt image, so that we can refund the same to your account. Please
enclose a note with your return mailing label i.e.(DCGd61PrRRMA ). Wrap the parcel securely
and post it to us at the below address. Our returns centre will need the return mailing label to
process the return.

Amazon.co.uk Customer Returns


Amazon Way
Dunfermline
Fife
KY118ST

Please let us know the costs you incurred in returning the item, we’ll be glad to reimburse your
return delivery costs.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions and on your account.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Return email

Hello Emma Garside,

This is Yaser from Amazon Technical Support Team.

I'm sorry to know that you are experiencing difficulties to return the faulty device to Amazon.
This is not really what we want our customers to experience.

To help you with it, I've checked your account and previous correspondence with us and see that
my colleague has created label less return that is a QR code label for you.

To check if your nearest Delivery Office is able to accept your return, click the below link and
enter your postcode. If under ‘Facilities” it states ‘Label printing service is available’, then that
Delivery Office can accept your return.

https://www.royalmail.com/delivery-and-collection-office-finder/

I would have surely send you a return label by post, if our systems would have allowed us to send
return label by post. Also, if we arrange a home pickup by Hermes they will require the printed
label to be affixed to the package and will not accept returns with handwritten returns addresses
or no label.

In this case, I request you to return the device through any carrier service at your convenience
and write us back and attach the postage charge receipt image, so that we can refund the same to
your account. Please enclose a written note "(DM6MlCPZRRMA)". Wrap the parcel securely
and post it to us at the below address. Our returns centre will need the return mailing label to
process the return.

Amazon.co.uk Customer Returns


Amazon Way
Dunfermline
Fife
KY118ST

Please let us know the costs you incurred in returning the item, we’ll be glad to reimburse your
return delivery costs.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions and on your account.

I once again apologize for the trouble you are experiencing to return faulty device to us.

I hope the previous information answers all your questions but if I missed anything or any other
questions come up, please reply to this email and I will gladly help you further until everything is
clear as crystal!

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Replacement ECHO DEVICE received used device

Hello,

I've checked our previous correspondence with you in chat and see that you are concerned with
the Echo show device as it was a used device.

I'm really sorry for the inconvenience caused due to this. We really don't want our customers to
experience such delivery issues. It might have happened to due to some error or
misunderstanding in the device fulfilling process and delivery to you.

To get it right, I've tried to replace the device and create a new replacement so that you should
receive a new Echo show . However I was unable to create a replacement as the Echo Show black
colour is as of now out of stock on Amazon web site. Echo Show white color is available in stock
for purchase.

In this case, I've issued a complete refund of £199.99 to your original payment card and I request
you to place a new order directly from your end if you wish to get white colour or please allow us
some time to get the black colour in stock again and then you can place the order.

You can check with the below link for the available Echo device:

https://www.amazon.co.uk/dp/B01KGEWACK

However, this does not mean your inconvenience and disappointment will go unnoticed. To
ensure utmost attention, I've forwarded your comments as feedback to the relevant department.

Please be assured they'll investigate the issue further and take necessary actions to ensure that
such instances are not repeated in future.

Also, I request you to return the device with you to us as set out in our returns policy, you need to
return the faulty item to us within 30 days of the date of this e-mail. If you don't, system will
charge the cost of your original order to the payment card you used for the order. I've created a
free return label for you so that you can use it to send the used device to use and there will no
charges to return the device to us.

Please click on the following link to be brought to your personalised return label and follow the
instructions provided:

https://www.amazon.co.uk/gp/orc/rml/DbYq6cP1RRMA

If clicking on the link doesn't work, please make sure you're signed into the account you used to
place the order. Once you're signed in, try clicking it again or copying and pasting it into your
browser's address window.

If you don't have a printer, you can forward your return label to a friend to request that they
print it for you. Click the link above to access your label.

Once your label is open, click on the "Don't have a Printer, Send to a Friend" button and follow
the instructions.

Alternatively, if you don't have access to a printer or any difficulty with the label, I'd request you
to return the device through any carrier service at your convenience and write us back and
attach the postage charge receipt image, so that we can refund the same to your account. Please
enclose a note with your return mailing label i.e.(DbYq6cP1RRMA). Wrap the parcel securely
and post it to us at the below address. Our returns centre will need the return mailing label to
process the return.
Amazon.co.uk Customer Returns
Amazon Way
Dunfermline
Fife
KY118ST

Please let us know the costs you incurred in returning the item, we’ll be glad to reimburse your
return delivery costs.

I personally apologise for the inconvenience caused to wrong delivery and that we weren’t able to
meet your expectations this time around. I hope that you will allow us another opportunity to
serve you in the future.

Thank you for your patience and understanding in this regard.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Replacement contact us

Hello,

I'm sorry to know that you are experiencing issues with the Fire HD 8 tablet with name "Mrs's 3rd Fire"
registered on your account.

I really appreciate your efforts to get the tablet to work by performing troubleshooting steps like
resetting, charging.

As the factory reset is last troubleshooting step we can perform on tablet and still it didn't worked it
seems to be some internal hardware issue with the tablet.

I've checked your account and found that the tablet is still under warranty and we can get the tablet
replaced free of charge for you and ship you a replacement device to your address at earliest.

To get the device replaced,we need to confirm more details(shipping address, device details), which we
don't recommend sharing via email due to customer account security concern.
In this regard, I request you to contact us via free phone or chat so that we can help you with the
replacement procedure and get it replaced at earliest for you.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that best
suits you on any of our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number, and we
will call you right back. For chat, please click on the "Chat" tab on the Contact Us help page.

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient resolution
and this is the best way to be certain that your issue can be resolved more appropriately.

Also, I completely understand and agree that the tablet should last longer and should not get damaged
so easily and I once again personally apologize for the inconvenience caused to you.

I've taken your feedback with the quality of the device and forwarded it to our dedicated development
team so that they can look into it and take necessary actions.

Let me assure you that we are here to take care of your problem and we do take full responsibility for
any troubles you have with devices, orders, subscriptions and on your account.

When you contact us, please make sure you have the device and any additional accessories (such as the
power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly. We are always here to help
you at any point of time you need us.

Thank you for being Amazon valuable customer.

Hello,

I'm sorry to know that the screen of the Kindle Fire 7 (7th Gen) device with name "dawn's 3rd Fire" registered on
your account is broken.
I've checked your account and found that the tablet is still under warranty and we can get the tablet replaced free of
charge for you and ship you a new tablet to your address at earliest.

To get the device replaced,we need to confirm more details(shipping address, device details), which we don't
recommend sharing via email due to customer account security concern.

In this regard, I request you to contact us via free phone or chat so that we can help you with the replacement
procedure and get it replaced at earliest for you.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that best suits you on
any of our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number, and we will call you
right back. For chat, please click on the "Chat" tab on the Contact Us help page.

In case you find any difficulty reaching us via chat or phone, please reply to this email with your contact details so
that we can arrange a call back for you and our team can contact you and help you further with the replacement.

Let me assure you that we are here to take care of your problem and we do take full responsibility for any troubles
you have with devices, orders, subscriptions and on your account.

When you contact us, please make sure you have the device and any additional accessories (such as the power
adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly. We are always here to help you at
any point of time you need us.

Thank you for being Amazon valuable customer.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

Hello Chris

I'm sorry to know that you are experiencing issue with recently purchased Amazon's Fire 7 (7th
Gen) Kids Edition tablet.

I really appreciate your efforts to troubleshoot the issue by trying with alternate charging cable.

As alternate cables were also unable to charge the tablet, it seems that your device itself is faulty.
I've checked with your account and see that the device is under warranty and we will get the
device replaced for you under warranty.

I would have created a free replacement from my end for your damaged device however we need to
confirm more details(shipping address, payment card details for authentication) to process
replacement, which we don't recommend sharing via email due to customer account security
concern.

In this regard, I request you to contact us via phone or chat so that we can help you with the
replacement procedure and get it replaced at earliest for you.

You can reach Amazon Device Customer Support by clicking the below link:

Please access below link to contact us via chat or phone:

To contact us via phone:


http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly. We are always here
to help you at any point of time you need us.

Thank you for being Amazon valuable customer.

Hello Karen,

I'm sorry to know that you are experiencing issue with recently purchased Fire TV Stick with
Alexa Voice Remote.

It seems that your device itself is faulty. I would have created a free replacement for your faulty
device however we need to confirm more details(shipping address, payment card details for
authentication) to process replacement, which we don't recommend sharing via email due to
customer account security concern.

In this regard, I request you to contact us via phone or chat so that we can help you with the
replacement.
You can reach Amazon Fire TV Customer Support by phone or chat directly by clicking the
Contact Us option on the Amazon Fire TV Support pages:

https://www.amazon.co.uk/firetvsticksupport

Contacting us through the website allows you to verify security and ensures we have your
account information ready when we contact you.

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly.

Hello Mathew,

I'm sorry to hear about the issues you had with the ''Fire HD 8 Kids Edition Tablet, 8" Display,
32 GB, Pink Kid-Proof Case'' which screen scratched

We’ll happily replace this item at no cost to you. Because we can’t send individual items from a
set we’ll send you a replacement order for the entire set.

I hope you will understand our limitation as a online retailer in this case

There is no need to be concern.I'm happy to help you

In this instance in order to resolve this issue in a efficient manner I would like to offer you two
options.

OPTION 1:
We will send you a replacement order for the same item. Once you have received the replacement
and verified that everything is in an acceptable condition, we will ask you to send back the
original item. Rest assured that Amazon will cover the cost of returning.

OPTION 2:
We'd like to offer you a partial refund if you're interested in keeping it. So that you can purchase
the screen This will avoid the hassle in returning the item back to us.

Please reply to this email with your option in order to proceed further.

I am sorry in making you to write back to us, but this will help us in resolving this issue for you
in an efficient manner.

Your patience and understanding in this regard is greatly appreciated.

We hope to see you again soon.


My name is Neethu, I'm part of the Amazon Customer Services team and I've
> picked up your e-mail today.
>
> I'm sorry to hear about the problem you've had with your item "All-New
> Fire 7 Tablet with Alexa, 7" Display, 8 GB, Punch Red - with Special
> Offers".
>
> I can understand your concern that the tablet not charge/turn on and does
> not operate even if connected via mains.
>
> We can certainly understand that this was not what you expected when you
> placed your order and we never intended to let this happen.
>
> Please accept my sincere apologies for the inconvenience caused due to
> this situation.
>
> As our valued customer, your satisfaction is our top priority and we
> certainly do not intend to cause inconvenience to you.
>
> Normally, in such circumstances we would create a replacement order for
> the item right away, to be dispatched to you as soon as possible at no
> additional charge.
>
> However, in this case, we were uncertain how you would like us to proceed .
>
> If it would be okay, I would like to offer the following options to solve
> this problem for you:
>
> * We could process a replacement order for whole item without any
> additional cost.
>
> * We could process full refund for the item.
>
> Please let us know whether you would prefer us to send a replacement, or
> issue a refund for the item by replying to this e-mail.
>
> Please understand that this is to avoid the inconvenience of taking the
> wrong action and this will help us in assisting you more precisely.
>
> I realise that at this point of time asking you to contact us again would
> be disappointing, but I appreciate your patience and cooperation in this
> matter.
>
> We are waiting to assist you further.
Hello,

I'm sorry to know that you are experiencing charging issue with Fire HD 8 Tablet with name
"Ewan"

I've checked your account and found that the tablet is still under warranty and we can get the
tablet replaced free of charge for you and ship you a new tablet.

To get the device replaced,we need to confirm more details(shipping address, device details),
which we don't recommend sharing via email due to customer account security concern.

In this regard, I request you to contact us via phone or chat so that we can help you with the
replacement procedure and get it replaced at earliest for you.

You can reach Amazon Device Customer Support by clicking the below link:

Please access below link to contact us via chat or phone:

To setup a call back as per your convenience:

http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with devices, orders, subscriptions and on your account.

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We are always here to help you at any point of time you need us.

From your email I understand you are contacting us because your Kindle Fire HD 8 is not
charging properly.

I'm sorry about the problem you're experiencing.

I have Tried to call you on the number 07545848942 , in your amazon account but was not able to
reach you.
I was hoping we could try to solve this over the phone as when I checked on our systems for the
Serial number : G090MF04740606K5, you provided it is not on your account and we would need
to authenticate the account of the devices.

This would be much quicker and easier for us to resolve over the phone and once we are able to
pass the account security, we can check the device details and look for the warranty information.

In this case, I request you to contact us through chat or free phone so that we can interact in the
realtime and provide assistance instantly.

I realise that at this point of time asking you to contact us via phone or chat would be
disappointing, however, we really feel that the best and secured way to assist you with this
concern is over the phone or chat.

To contact us via chat: http://www.amazon.co.uk/clicktochat-kindlesupport

We can be reached on Freephone (within the UK) 0800 279 7234. International customers can
reach us on +44 203 356 6212

Customer Service can also be reached by using the link below:

http://www.amazon.co.uk/contact-us

I hope this helps. Thanks for your understanding in this regard. We look forward to assisting
you!

To contact us via phone: http://www.amazon.co.uk/clicktocall-kindlesupport

Your patience is highly requested while we work on it. We look forward to see you soon.

Hello,

I'm sorry to know that you are experiencing charging issue with the Kindle Fire 7 (7th Gen)
device registered on your account. This is not what we want our customers to experience.

I really appreciate your efforts to troubleshoot the issue by trying with alternate charging cable.

I've checked your account and found that the tablet is still under warranty and we can get the
tablet replaced free of charge for you and ship you a new tablet to your address at earliest.

To get the device replaced,we need to confirm more details(shipping address, device details),
which we don't recommend sharing via email due to customer account security concern. Once
you contact us we'll without any further delay ship a new tablet to your address at earliest.

In this regard, I request you to contact us via free phone or chat so that we can help you with the
replacement procedure and get it replaced at earliest for you.
You can reach us via chat or freephone directly by clicking the Contact Us option at a time that
best suits you on any of our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number,
and we will call you right back. For chat, please click on the "Chat" tab on the Contact Us help
page.

I completely understand and agree that the tablet should last longer and should not get damaged
so easily and I once again personally apologize for the inconvenience caused to you.

I've taken your feedback with the quality of the device and forwarded it to our dedicated
development team so that they can look into it and take necessary actions.

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient
resolution and this is the best way to be certain that your issue can be resolved more
appropriately.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with devices, orders, subscriptions and on your account.

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly. We are always here
to help you at any point of time you need us.

Thank you for being Amazon valuable customer.

Tablet replacement

Hello,

I've checked your previous correspondence with us and extremely sorry to know that you are
experience issues with the Kindle even after performing reset on it.

From the details you shared it seems to be hardware issue with the Kindle and we need to get it
replaced at earliest for you.

I'm sorry for the inconvenience caused and completely understand that as the Kindle is new such
fault should not happen with the Kindle. I've taken your feedback with the quality of the device
and forwarded it to our dedicated development team so that they can look into it and take
necessary actions.
To get it right, I've placed a new order, #204-9235800-8413161 , for the same item and it'll be
dispatched at earliest to the same address. There'll be no additional charge for your replacement
order.

As Kindle used in daily routine, I understand that it should be important for you to get it at
earliest , so the replacement will be delivered to your address as Express Delivery and guaranteed
delivery by: Tuesday, 27 November 2018

To see information about the replacement order including the estimated delivery date please visit
Your Orders at the following link:

https://www.amazon.co.uk/yourorders/

Please note, as set out in our returns policy, you need to return the faulty item to us within 30
days of the date of this e-mail. If you don't, we reserve the right to charge the cost of your
original order to the payment card you used for the order. Please feel free to use the box the
replacement comes in to return the original but make sure that the address/bar code label is
removed, or covered by the return label. It is a free return label and there will no charges to
return the faulty device to us.

Please click on the following link to be brought to your personalised return label and follow the
instructions provided:

https://www.amazon.co.uk/gp/orc/rml/DdsWKfPbRRMA

Please make sure you have your QR code when going to the Delivery Office. Open the return
label using the provided above link and have your QR code to provide it at royal mail office.
When you arrive at the office, show your return code on your phone to the Royal Mail assistant
and hand over your parcel. They will print and affix a label to the outside of your parcel and
provide you with a receipt, which will include your 11-digit reference code.

Alternatively, if you find any difficulty with the label, I'd request you to return the device
through any carrier service at your convenience and write us back and attach the postage charge
receipt image, so that we can refund the same to your account. Please enclose a note with your
return mailing label i.e.(DdsWKfPbRRMA ). Wrap the parcel securely and post it to us at the
below address. Our returns centre will need the return mailing label to process the return.

Amazon.co.uk Customer Returns


Amazon Way
Dunfermline
Fife
KY118ST

Please let us know the costs you incurred in returning the item, we’ll be glad to reimburse your
return delivery costs.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions and on your account.
Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

NO COMPULSORY REPLACEMENT

Hello,

This is Yaser from Amazon Support Team.

I'm extremely sorry to know about the charging issues you are experiencing with the Fire HD 10
(7th Gen) that is registered on your account. This is not really what we want our customers to
experience.

I see that you are part of Amazon family since 2002. I really appreciate your support with us so
long and hope will be continuing to be with us.

Also, I completely understand and agree that the tablet should last longer and should not get
damaged so easily and I once again personally apologise for the inconvenience caused to you.

I've taken your feedback with the quality of the device and forwarded it to our dedicated
development team so that they can look into it and take necessary actions.

To get the issue with the tablet resolved at earliest I request you to contact us via live medium
chat or free phone so that we can find out the cause of issue and work together in real time to get
tablet charge fine and if needed we can escalate the issue to our dedicated higher technical team
and help you with replacement options by confirming (present address and exact device on which
you are experiencing issue) as per your convenience. For this it will be helpful if we can get into
two way communication and get the issue resolved at earliest for you.

I've documented all the details you shared with me on our email conversation and also noted
about the inconvenience you had due to Amazon devices so that our technical team on call can
check with it and help you with the best solution as per your convenience.

Our customer's satisfaction and their convenience is very important to us above all else, it's the
foundation on which our company was built.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that
best suits you on any of our Kindle Support pages at:

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

Be assured once you contact us via live medium we can get in two way communication to come up
with options to help you with the issue as per your convenience without any further delay and
you will be once again with good tablet.

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

Hope you can contact us soon so we can help solve this problem quickly.

It is our privilege to have you as our valued customer. You are certainly the type of customer that
we would like to retain.

We look forward seeing you soon.

Hello Jackie,

This is Yaser from Amazon Support Team.

I'm sorry to know that the Kindle registered on your account has stopped working and is not turning ON and also
there are lines on Kindle. This is really not what we want our customers to experience.

From the details you shared with me, it seems to be internal software or hardware issue with the Kindle.

In this case, I request you to contact us via live medium chat or free phone so that we can find out the cause of
issue and work together in real time to perform advance troubleshooting and get kindle to work and if needed we
can escalate the issue to our dedicated higher technical team and also check with device details and help you with
replacement options if required as per your convenience. For this it will be helpful if we can get into two way
communication and get the issue resolved at earliest for you.

I can understand that as the Kindle is in daily use it is causing you much inconvenience and I really don't want to
see my customers struggling with our device and facing troubles.

Be assured once you contact us via live medium we can get in two way communication to come up with options to
help you with the issue as per your convenience without any further delay and you will be once again with working
Kindle.
To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

Meanwhile, I request you to try with the below hard restart steps and check if Kindle starts and works fine.

1. Connect Kindle to charging


2. Press and hold the Power button for 40 seconds. If the device restarts before 40 seconds have passed, release
the Power button.If the device doesn’t restart, release the Power button, and then press the Power button again to
turn on the device.

I've documented all the details you shared with me on our email conversation and also noted about the
inconvenience you had due to Amazon device so that our technical team on call can check with it and help you with
the best solution as per your convenience.

Our customer's satisfaction and their convenience is very important to us above all else, it's the foundation on
which our company was built.

When you contact us, please make sure you have the device and any additional accessories (such as the power
adapter) with you.

Hope you can contact us soon so we can help solve this problem quickly.

It is our privilege to have you as our valued customer. You are certainly the type of customer that we would like to
retain.

We look forward seeing you soon.

Hello Anne,

This is Yaser from Amazon Support Team.

I'm sorry to know that the Kindle registered on your account has stopped working and is not turning ON. This is
really not what we want our customers to experience.

From the details you shared with me, it seems to be internal software or hardware issue with the Kindle.

To help you with it, I've checked your account and see that there are two Kindles registered on your account Kindle
Touch (4th Gen) and Kindle Keyboard (3rd Gen).

In this case, I request you to contact us via live medium chat or free phone so that we can find out the cause of
issue and work together in real time to perform advance troubleshooting and get kindle to work and if needed we
can escalate the issue to our dedicated higher technical team and also check with device details and help you with
replacement options if required as per your convenience. For this it will be helpful if we can get into two way
communication and get the issue resolved at earliest for you.
Our customer's satisfaction and their convenience is very important to us above all else, it's the foundation on
which our company was built.

Be assured once you contact us via live medium we can get in two way communication to come up with options to
help you with the issue as per your convenience without any further delay and you will be once again with tablets.

I can understand that as the tablet is in daily use it is causing you much inconvenience and I really don't want to
see my customers struggling with our device and facing troubles.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that best suits you on
any of our Kindle Support pages at:

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

I realise that at this point of time asking you to contact us again would be disappointing, but in a situation like this, it
is very important for us that we provide you with accurate and expedient resolution and this is the best way to be
certain that your issue can be resolved more appropriately.

Let me assure you that we are here to take care of your problem and we do take full responsibility for any troubles
you have with devices, orders, subscriptions and on your account.

When you contact us, please make sure you have the device and any additional accessories (such as the power
adapter) with you.

Hope you can contact us soon so we can help solve this problem quickly. We are always here to help you at any
point of time you need us.

Thank you for being Amazon valuable customer.

Hello Anne,

This is Yaser from Amazon Technical Support Team.

I've checked all your previous correspondence with us and understand that you are experiencing
crashing issue with the tablet. This is not what we want our customers to experience.
I see that my colleague shared factory reset steps with you, however as you previously performed
same steps and still experiencing issue with the tablet, it seems to be some internal software or
hardware issue with the tablet that's the reason it is crashing.

In this case, I request you to contact us via live medium chat or free phone so that we can gather
more details on issue and work together in real time to avoid any misunderstanding and get
tablet to work and if needed we can escalate the issue to our dedicated higher technical team and
also check with device details and help you with replacement options as per your convenience.
For this it will be helpful if we can get into two way communication and get the issue resolved at
earliest for you.

I can understand that as the tablet is in daily use it is causing you much inconvenience and I
really don't want to see my customers struggling with our device and facing troubles.

Our customer's satisfaction and their convenience is very important to us above all else, it's the
foundation on which our company was built. Be assured that we'll continue working hard to
ensure that you receive accurate service.

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

Meanwhile if you are able to access settings on tablet, I request you to once update the tablet and
check , as I see that there are updates available for your tablet. Software update adds several new
features and includes important bug fixes to improve performance on your device.

To update your device, make sure you're connected to a Wi-Fi network and that your battery is
fully charged. From the System Updates screen, tap Check Now. The software update will
download in the background and will be applied once download is complete and the device is
sleeping.

Once update the tablet and check with the issue.

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient
resolution and this is the best way to be certain that your issue can be resolved more
appropriately.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with devices, orders, subscriptions and on your account.

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly.
Thank you for being Amazon valuable customer.

AP1AQUKI9J0NZ

Hello Carl,

This is Yaser from Amazon Technical Support Team.

I'm sorry to know that screen of both the Fire (5th Gen) tablets registered on your account is
broken.

As it is a hardware issue with the tablet we need to get it replaced.

To help you with the replacement options we need to confirm few details (shipping address,
purchase details) of the faulty details you are referring to which we don't recommend sharing via
email due to customer account security concern.

In this regard, I request you to contact us via free phone or chat to help you with the best options
to get the Fire tablet to work by helping you with the replacement options as per your
convenience.

I completely understand, as you use your tablet in daily life, it is important to get them to work at
earliest. At Amazon we always want all our customers to be happy with all the devices, services
we provide.

Be assured once you contact us via live medium we can get in two way communication to come up
with options to help you with the issue as per your convenience without any further delay and
you will be once again with tablets.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that
best suits you on any of our Kindle Support pages at:

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport
I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient
resolution and this is the best way to be certain that your issue can be resolved more
appropriately.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with devices, orders, subscriptions and on your account.

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly. We are always here
to help you at any point of time you need us.

Thank you for being Amazon valuable customer.

Hello,

I'm sorry to know that you are experiencing charging issue with your Fire tablet.

I've checked your account and see that there's only one Fire tablet registered on your account i.e.
Fire (5th Gen) with name "mrs's Fire".

To investigate further we require device details of the faulty details you are referring to. In this
regard, I request you to contact us via phone or chat with the device serial number of the device
you are referring to so that we can pull more details on your device and help you with the best
options to get the Fire tablet to work and also verify warranty details, shipping address, payment
card details for authentication, which we don't recommend sharing via email due to customer
account security concern.

You can access below link to reach us.

To contact us via phone: https://www.amazon.co.uk/clicktocall

To contact us via chat: https://www.amazon.co.uk/clicktochat

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly.
REPLACEMENT EXCEPTION

Hello Lucy,

I'm sorry to know that you are experiencing charging issue on Fire 7 (7th Gen) tablet that you
purchased in last July 2017.

I really appreciate your efforts to troubleshoot the charging issue with the tablet.

As per the details you shared with me it confirms that the charging port of the tablet is itself
faulty. I've checked with your account and see that the device is out of warranty.

Not to worry, as an exception we'll get the tablet replaced free of charge for you and ship a new
tablet to your address without any delay, so that you will be again be able to use the tablet.

To ship new tablet to your address, we need to confirm more details(shipping address, device
details), which we don't recommend sharing via email due to customer account security concern.

In this regard, I request you to contact us via phone or chat so that we can help you with the
replacement procedure in real time and get it replaced at earliest for you.

Also, be assured, I've already added a note on our email conversation that the tablet should be
replaced for you free of charge as an exception. So that when you contact us via phone or chat my
colleague can look at the note and help you with the replacement at earliest.

You can reach Amazon Device Customer Support by clicking the below link:

Please access below link to contact us via chat or phone:

To setup a callback so that we can contact you via phone:

http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly. We are always here
to help you at any point of time you need us.

Thank you for being Amazon valuable customer.


OOW

Out of warranty

Hello,

I'm sorry to know that you are experiencing charging issues with the Kindle (4th Gen) with name
"Mary's" registered on your account.

From the details you shared with me, it seems to be internal hardware issue with the Kindle. Also
it can be issue with the charging port or charger used to charge the Kindle.

To investigate issue with the Kindle and get it resolved we need to have a two way communication
with you so that we can work on issue in real time and help you with it without any further delay.
In this regard, I request you to contact us via free phone or chat to help you with best options to
get the Kindle to work and if needed with the replacement options.

I completely understand, as you use your Kindle to read you are very much connected to it and
missing it. At Amazon we always want all our customers to be happy with all the devices, services
we provide and I really don't want to see my customers struggling with our device and facing
troubles.

Be assured once you contact us via live medium we can get in two way communication to come up
with options to help you with the issue as per your convenience without any further delay and
you will be once again with Kindle.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that
best suits you on any of our Kindle Support pages at:

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient
resolution and this is the best way to be certain that your issue can be resolved more
appropriately.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with devices, orders, subscriptions and on your account.
When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly. We are always here
to help you at any point of time you need us.

Thank you for being Amazon valuable customer.

Hello,

I'm sorry to know that you are experiencing issues with the Amazon Fire TV stick (2nd Gen)
with name "Mrs's Fire TV stick" that is registered on your account.

I really appreciate your efforts to get the Fire TV stick to work by trying troubleshooting steps.

From the details you shared it seems to be software or hardware issue with the Fire TV stick.

To investigate issue with the fire TV stick and get it resolved we need to have a two way
communication with you so that we can work on issue in real time and help you with it without
any further delay. In this regard, I request you to contact us via free phone or chat to help you
with advance troubleshooting steps and the best options to get the Fire tablet to work and if
needed with the replacement options.

I completely understand, as you use Fire TV stick on daily basis it is important to get it to work
soon. At Amazon we always want all our customers to be happy with all the devices, services we
provide.

To setup a call back so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient
resolution and this is the best way to be certain that your issue can be resolved more
appropriately.

Also, I completely understand and agree that the Fire TV stick should last longer and should not
get damaged so easily and I once again personally apologize for the inconvenience caused to you.

I've taken your feedback with the quality of the device and forwarded it to our dedicated
development team so that they can look into it and take necessary actions.

Be assured once you contact us via live medium we can get in two way communication to come up
with options to help you with the issue as per your convenience and you will be once again with
Fire TV stick

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with devices, orders, subscriptions and on your account.

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly. We are always here
to help you at any point of time you need us.

Thank you for being Amazon valuable customer.

Fire TV application

Hello,

I've checked your previous correspondence with us and see that you are experiencing issue with the "Plex"
application on Fire TV stick device registered on your account.

I' extremely sorry for all the inconvenience caused to you because of the issue and also sorry as previous
troubleshooting steps didn't work for you.

To help you with it, I've checked your account and see that all the settings on your account are fine and also the
application is compatible with your Fire TV stick and also the Fire TV stick is with latest software available.

It means that there is some intermittent issue with the Fire TV stick that the application is not working fine on it.

In this case, I request you to factory reset the Fire TV stick so that all the intermittent software issue with the Fire
TV stick will be cleared and will be as if brought out of box. Also the application installation that is stuck on Fire TV
stick will be removed.

I would like to inform you that movies, TV shows and apps you've purchased from Amazon are all saved to your
account and you'll be able to access them again after the reset once you re-register your Fire TV.

To reset your device:

1. Select "Settings" from the Fire TV menu.


2. Select "Device" and then scroll to the bottom of the list.
3. Select "Reset to Factory Defaults," and then confirm you want to reset your device.

You can also Factory Reset your device by pressing and holding the back button and right on the navigation ring for
a full 10 seconds. This will prompt you to cancel the reset, to wait for the reset to happen automatically, or choose
to go ahead and reset without waiting on the timer.
Once done restart the Fire TV stick and register it with your Amazon credentials .

Now go ahead and try to install Plex application and check with it.

I'm positive the application will be installed fine on your device.

In unlikely event if issue still persist I request you to write us back with confirmation so that we can escalate the
issue to our dedicated technical team for further insight.

Also you can contact us via free phone to have a two way communication with you so that we can work on issue in
real time and help you with it without any further delay.

I completely understand, as you use Fire TV stick on daily basis it is important to get it to work soon. At Amazon we
always want all our customers to be happy with all the devices, services we provide.

To setup a call back so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

I realise that at this point of time asking you to contact us again would be disappointing, but in a situation like this, it
is very important for us that we provide you with accurate and expedient resolution and this is the best way to be
certain that your issue can be resolved more appropriately.

Let me assure you that we are here to take care of your problem and we do take full responsibility for any troubles
you have with devices, orders, subscriptions and on your account.

When you contact us, please make sure you have the device and any additional accessories (such as the power
adapter) with you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon valuable customer.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

Hello,

I'm sorry to know that you are experiencing charging issues with the Fire HD 10 (5th Gen) tablet
with name "CAROL's Fire" registered on your account.

I really appreciate your efforts to get the tablet to work by trying with alternate charging cable.

From the details you shared with me, it seems to be internal hardware issue with the tablet. Also
as the tablet is dead, we will be unable to perform any troubleshooting steps on it.

To investigate further we require device details of the faulty details you are referring to. In this
regard, I request you to contact us via free phone or chat to help you with the best options to get
the Fire tablet to work and help you with the replacement options.

I completely understand, as you use your Kindle to read you are very much connected to it and
missing it. At Amazon we always want all our customers to be happy with all the devices, services
we provide.

Be assured once you contact us via live medium we can get in two way communication to come up
with options to help you with the issue as per your convenience without any further delay and
you will be once again with Kindle.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that
best suits you on any of our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number,
and we will call you right back. For chat, please click on the "Chat" tab on the Contact Us help
page.

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient
resolution and this is the best way to be certain that your issue can be resolved more
appropriately.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with devices, orders, subscriptions and on your account.

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly. We are always here
to help you at any point of time you need us.

Thank you for being Amazon valuable customer.


Hello Naomi,

I'm sorry to know that you are being charged £7.99 for Fire for Kids unlimited even after
cancelling your subscription.

After reviewing our previous correspondence with you and see that the subscription was
cancelled by my colleague, however due to some technical issues it didn't get deactivated from
server end.

To avoid any further inconvenience, I've now deactivated the subscription and issued a refund of
£7.99 to your original payment method. You will be receiving a subscription cancellation
confirmation email to your registered email ID.

Refunds usually go through within five to seven business days and you will see this amount
credited on your next statement.

Rest assured you won't be charged again for the same.

*************************************************

Further regarding your broken Kids Edtion tablet (rubys fire), on checking with your account I
see that the device is still under warranty.

As the screen of device is cracked, I would have created a free replacement for your faulty device
however we need to confirm more details(shipping address, payment card details for
authentication) to process replacement, which we don't recommend sharing via email due to
customer account security concern.

In this regard, I request you to contact us via phone or chat so that we can help you with the
replacement.

You can access below link to reach us.

To contact us via phone: https://www.amazon.co.uk/clicktocall

To contact us via chat: https://www.amazon.co.uk/clicktochat

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We hope you can contact us soon so we can help solve this problem quickly.
0153557032

Account ID: A3V2EQ2PLUPXW1

Subscription ID: 0H7C91A1JX437AEZ4RQ1

Contact ID: A1UO48OWONUXSW

MUSIC CANCEL

Hello Donna,

I'm sorry to know that you have been charged GBP 7.99 to your account.

I've checked your account and see that the charge GBP 7.99 is for " Prime Monthly Paid"
subscription. It was activated as a 30 day free trial subscription on Thursday, 10 May 2018. Later
it got updated to paid subscription charging you GBP 7.99 monthly.

Further, I see that there is "Amazon Music Unlimited Free Trial" active on your account. It was
activated on Tuesday, 10 July 2018 as free trial and there are no charges related to this
subscription. Your free trial will end on Tuesday, 10 July 2018.

Please accept my apologies for all the misunderstanding regarding the GBP 7.99 charges on your
account.

If you are unaware of the "Prime Monthly Paid " subscription or don't want to continue with
this membership, please let us know by replying to this email so that we'll cancel the subscription
and issue complete refund for same.

Rest assured, you are not being charged for Amazon Music unlimited subscription.

To check your Amazon music unlimited status or make any changes to subscription, please follow
below link.
https://www.amazon.co.uk/gp/dmusic/player/settings.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

0153689036 silk browser

SUBSCRIPTION CANCELLATION

Hello Stewart,

I'm sorry to know that you have been charged in the amount of GBP 7.99 on your account.

I've checked with your account and see that the charge is related to "Amazon Music unlimited"
subscription which is free for 30 days. Free trial started on Friday, 30 December 2016 and
upgraded to paid membership on 29 January 2017 .

I'd like to inform you that when a free trial of the subscription is initiated, the subscription is set
to an 'Auto Renew', This is the reason when the free trial of the subscription gets ended, it gets
upgraded to a paid membership charging you the monthly subscription fee from your payment
card.

If you are unaware of subscription or don't need the subscription you can cancel Amazon Music
Unlimited subscription at any time from Your Amazon Music settings in Your Account:

1. Go to: https://www.amazon.co.uk/gp/dmusic/player/settings.
2. Go to the "Amazon Music Unlimited" section to find your subscription.
3. Select the "Cancel Subscription" or "Do Not Continue After Trial" option in your
"Subscription Renewal" details.
4. Confirm the cancellation.

You can also do this from the "Settings" menu in the Amazon Music app for Android and Fire
tablets.

You'll see your subscription end date on the confirmation screen.

If you find any difficulty, I request you to write us back with the confirmation to cancel the
subscription so that we can go ahead with cancellation.

Waiting for your response. We'll be happy to help you further with it.
Thank you for being Amazon's valuable customer.

GAME DOWNLOAD ISSUE

Hello,

I'm sorry to know that, you are experiencing issue with the purchased "Full Game Unlock" for
and unable to use it.

I've checked your account and see that the game was purchased successfully, however it was not
fulfilled correctly to your account.

In this case, I've issued a refund of £2.25 for the game to your original payment method and
request you to make a new purchase and download the game to your device.

Refunds usually go through within five to seven business days and you will see this amount
credited on your next statement.

Before making purchase, I request you to perform below steps to clear cache and data on
application which will clear any glitches on your device and help application work fine.

1.To perform clear data for appstore:

1. Swipe down from the top of your Home screen and tap "Settings".
2. Tap "Apps & Games," then "Manage All Applications".
3. Swipe left until the "All" tab is displaying.
4. Tap "Appstore" and select "Clear Data".
5. Go back select "Mystery Trackers: Queen of Hearts" app and select "Clear cache"

Once done restart your device. Press and hold the power button for up to 40 seconds (until the
screen goes black) and then release. After the device has completely turned off, press the power
button again to restart it. Once your device is back on check with the game.

If the issue still persists with the new order, please feel free to contact us . We will be happy to
help you.

We look forward seeing you soon.


APP ACCIDENTAL PURCHASE

Hello Yasmine,

I'm sorry to know about unknown purchase of applications on your account.

I've checked your account and see that the apps are purchased from the Amazon appstore
application on your Kindle Fire 7 (7th Gen) tablet with name "Yasmine's 3rd Fire".

As you're aware all the digital purchases get processed with the default 1- Click payment method
and it might be the reason that accidental purchase was done or might be someone from your
family who have access to your tablet accidentally installed.

All the applications purchased on your account and installed on device are free of charge.

Rest assured you've been not charged for them.

You can uninstall the application if not needed by performing below steps on Tablet:

1. Swipe down from the top of your Home screen and tap "Settings".
2. Tap "Apps & Games," then "Manage All Applications".
3. Swipe left until the "All" tab is displaying.
4. Tap on application name you want to delete and select "uninstall".

As an option, you can setup parental lock on tablet.

With parental controls, you can:

- Restrict access to the Silk browser and the Email, Contacts, and Calendar apps
- Prevent accidental purchases, video playback, and Wi-Fi connectivity
- Block the content libraries: Newsstand, Books, Audiobooks, Music, Video, Docs, Apps, Games,
Photos

You can enable parental control by performing below steps:

1. Swipe down from the top of the screen, and then tap the Settings (gear) icon.
2. Tap Parental Controls, and then tap the switch next to Parental Controls.
3. Follow the onscreen instructions to set a Parental Controls Password.

A padlock icon will appear at the top of the screen in the Status Bar indicating that parental
controls are enabled.

Should you require any further assistance, please feel free to contact us . We will be happy to help
you.
Thank you for being Amazon's valuable customer.

ALEXA RADIO ISSUE

Hello Joyce,

I'm sorry to know that you are experiencing issue with Alexa playing radio stations north sound
and original 206.

I've also replicated for the same on our test device and found that Alexa says the stations are not
available.

On further checking my resources, I see that radio station North Sound 1, North Sound 2 are
unavailable for UK region from the station end that's the reason you are unable to play North
sound station on Alexa. I'm sorry for inconvenience this might cause.

Regarding Original 206 radio station, I'm sorry to inform that I am unable to find the station
details. It will be helpful if you could share more details on the radio station "Original 206"(Tune
In radio station link) to help us assist you further.

I'm sorry for making you to contact us again, but please be assured this is the best way to assist
you further.

You can also contact us by phone or chat, so we can troubleshoot this issue with you and gather
more information for our developers to investigate.

You can reach Amazon Device Customer Support by clicking the below link:

https://www.amazon.co.uk/contact-us

Thank you for you patience and understanding in this regard.

APPSTORE UNKNOWN APPS

Hello Yasmine,

I'm sorry to know about unknown purchase of applications on your account.

I've checked your account and see that the apps are purchased from the Amazon appstore
application on your Kindle Fire 7 (7th Gen) tablet with name "Yasmine's 3rd Fire".
As you're aware all the digital purchases get processed with the default 1- Click payment method
and it might be the reason that accidental purchase was done or might be someone from your
family who have access to your tablet accidentally installed.

All the applications purchased on your account and installed on device are free of charge.

Rest assured you've been not charged for them.

You can uninstall the application if not needed by performing below steps on Tablet:

1. Swipe down from the top of your Home screen and tap "Settings".
2. Tap "Apps & Games," then "Manage All Applications".
3. Swipe left until the "All" tab is displaying.
4. Tap on application name you want to delete and select "uninstall".

As an option, you can setup parental lock on tablet.

With parental controls, you can:

- Restrict access to the Silk browser and the Email, Contacts, and Calendar apps
- Prevent accidental purchases, video playback, and Wi-Fi connectivity
- Block the content libraries: Newsstand, Books, Audiobooks, Music, Video, Docs, Apps, Games,
Photos

You can enable parental control by performing below steps:

1. Swipe down from the top of the screen, and then tap the Settings (gear) icon.
2. Tap Parental Controls, and then tap the switch next to Parental Controls.
3. Follow the onscreen instructions to set a Parental Controls Password.

A padlock icon will appear at the top of the screen in the Status Bar indicating that parental
controls are enabled.

Should you require any further assistance, please feel free to contact us . We will be happy to help
you.

Thank you for being Amazon's valuable customer

iOS purchase

Hello Janie,

I'm sorry to know you are finding it difficult to buy and download "Swimming Lessons" kindle
edition on iOS.
The buy and download option from the Kindle iOS app is unavailable due to restrictions and
limitations as per Apple application policies.

That's the reason you are unable to buy the content from Kindle app.

Yes, you can view the sample books from the application on iOS and as an alternative use Safari
browser on iPhone to buy and download book.

The Kindle Store for Safari that is optimized for your Apple device allows you to shop for Kindle
content on your mobile device and then read it instantly using the Kindle application or any
Kindle device registered to your Amazon.co.uk account.

If you would like to purchase Kindle content on your iPhone or iPod touch, open the Safari
browser on your device and go to:

www.amazon.co.uk/kindlemobilestore

Once you find a title and tap Buy, choose "Read in app" to read the book in your Kindle reading
app, or choose "Read in browser" to read in Kindle Cloud Reader.

For more information about using Kindle Store for Safari, including a how to video, visit our
Help pages at:

http://www.amazon.co.uk/help/kindleapp

Should you require any further assistance, please write back to us and we'll be happy to help you.

Thank you for being Amazon valuable customer.

MUSIC UNLIMITED AUTO DEACTIVATE

Hello,

I'm sorry to know that you are experiencing issue with the Music subscription.

I've checked your account and see that the subscription is cancelled on Sunday, 17 June 2018 ,
that's the reason you are unable to listen to music.
If you are unaware of the cancellation or accidentally cancelled the subscription, I request you to
follow the below steps to activate the subscription on your account.

You can start an Amazon Music Unlimited subscription and view subscription pricing at:

https://www.amazon.co.uk/unlimited

To complete subscription sign up on the Amazon website:

1. Select "Start a Free Trial" or "Join Now".


2. Select your subscription payment method.
3. Review your subscription details, then select "Join Now".

You can also sign up for Amazon Music Unlimited directly through the Amazon Music app on
your Android device, PC or Mac computer, Fire TV or Fire tablet. Look for the "Go Unlimited"
or "Join Now" options within the app to get started. Then follow the on-screen instructions to
select your preferred plan or start a free trial.

Once the subscription is activated, try playing music and check.

In case if you are still unable to access Amazon Music unlimited, I request you to try with the
Amazon music from web browser (https://music.amazon.co.uk) to confirm if the issue is with
Music account or Music app.

Amazon Music for Web is a browser-based digital music player that lets you store, manage, play
and download digital music you’ve purchased from Amazon or uploaded through Amazon Music.

Amazon Music for Web requires an Internet connection and works with most Mac and PC web
browsers.

You can launch the Amazon Music for Web from the Amazon Digital Music Store or by going
directly to:

https://music.amazon.co.uk

For more information about Amazon Music, go to:

If the issue still persists, I request contacting us by chat or phone, It may be easier for us to help
you over the phone/chat. You can contact Customer Service by clicking on the "Contact Us"
button on any of our Amazon Music Help pages:

www.amazon.co.uk/amazonmusic/help

Contacting us through the website allows you to verify security before a call is placed and ensures
we have your account information ready when we call you.

We look forward seeing you soon.


Ads pop up special offers

On 14 June 2018, at 04:27, "Amazon.co.uk" wrote:

  Your Account Amazon.co.uk Message From Customer Service Hello Jenny,

Thank you for contacting Amazon!

I understand that you are getting apps on your Fire tablet, when you are accessing variety of
apps.

I'm sorry for the inconvenience caused.

I've checked your account and could see that special offers (ads) is unsubscribed for your device.
Special Offers display on your Fire's screensaver and on the bottom of the Home screen − they
don't interrupt you while you're using your device.

Hence, I can confirm that you haven't got subscribed to special offers (ads) from Amazon and the
ads which are getting is not offered from us.

However, I'd like to inform you that the apps offered in the Amazon Appstore can be available in
both ad-free and ad-supported versions.

If the app is an ad-supported version, you may see advertisements placed by the developer of that
application, not by Amazon. If the app is an ad-free version, you won't see any advertisements.
So, it depends on the apps which you have downloaded on your device.

If you do not wish to receive the ads on your device, you might need to contact that particular
app developer for disabling those ads as they will be in best potion to help you.

Further, to ensure utmost attention, I have sent your feedback to the Appstore development team
to look into this. We're always looking to give out customers maximum options on our store as we
make further improvements. Customer feedback like yours really helps us continue to improve
our products and provide better service to our customers.

If you need any further assistance, please feel free to reach us anytime. We'll be glad to help you.

We look forward to seeing you soon.


We'd appreciate your feedback. Please use the links below to tell us about your experience today.
> I'm sorry to learn that you're receiving pop-ups on your Kindle Fire
> device.
>
> Upon checking your account, I would like to confirm that special offers
> has been removed from your device since you have purchased the device
> without special offers.
>
> However, from your email, it seems that you're referring to Amazon Silk
> web browser pop-up notifications.
>
> Please be informed that Amazon Silk automatically notifies you when pop-up
> windows are detected. You can manage pop-up windows from the Settings menu:
>
> 1. With the web browser open, swipe from the left side of the screen.
> 2. Tap Settings.
> 3. Tap Advanced Settings.
> 4. Tap Site Settings.
> 5. Set Pop-ups to "Blocked".
>
> You’ll see options to have the browser notify you when a pop-up window is
> detected, never notify you when a pop-up window is detected, or always
> block pop-up windows without a notification.
>
> Further, if you are seeing adverts even after this, then please be
> informed that any apps downloaded in your Kindle device might be the reason
> for it as there are two kinds of apps - ad-supported version and ad-free
> version.
>
> If the app you purchased is an ad-supported version, then you may see
> advertisements. If the app you purchased is an ad-free version of the app,
> then you will not see any advertisements.
>
> For your information, when using your Fire in portrait mode, you'll see
> recommendations beneath the carousel on the Home screen. Tap any
> recommendation to learn more about the product.
>
> To turn off Home Screen Recommendations:
>
> 1. Swipe down from the top of the screen to open Quick Actions, and then
> tap Settings
> 2. Tap Applications.
> 3. Tap Home Screen, and then tap Hide.
>
> If the issue still persists, you can reach us by chat or phone for some
> real time troubleshooting steps.

0154049612 jenny.northwood@googlemail.com follow up for reset steps.


EBOOK AND AUDIO DISCOUNT PRICE

Hello,

I'm sorry to know that you are experiencing difficulties to purchase audiobook at discounted
price.

I would like to inform you that as you purchased ebook version separately you are unable to get
the audio book for discounted price.

The discount offer is applicable to your audio version only if you purchase ebook and audio
version together.

To help you with this, I've issued a refund of £3.99 for the ebook "Hundred-Year-Old Man Who
Climbed Out of the Window and Disappeared" which you already purchased. Refunds usually go
through within five to seven business days and you will see this amount credited on your next
statement.

Now I request you to follow the below steps to purchase the ebook and audio book at discount
price:

1. Access link: https://www.amazon.co.uk/dp/B010A7BNPS/


2. On right side of page, check mark the "Add Audible Narration" checkbox before clicking the
option to "Buy now" with 1-Click on the product detail page.
3. Login with you Amazon credentials to complete the purchase.

The discounted price that you will pay for the audio book will be listed, along with a link back to
the audio book at full price.

Once done, you will be receiving both the ebook and audio narration for book at same time at
discounted price.

Should you require any further assistance, please reply back to this email. We'll be glad to assist
you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

UPDATE HOMEPLACE
Update address

Hello Samantha,

I understand that, as you moved to UK, you would like to update your account details to UK so
that you can access UK kindle store.

I've transferred your Kindle Account to Amazon.co.uk. You may now begin shopping for digital
content at the Amazon.co.uk. All Kindle content in the Kindle Store will be priced in Pounds
Sterling (GBP).

To make digital purchases from Amazon.co.uk, please update your payment method and address
of residence to UK:

To update payment card:

1. Go to the Manage Your Content and Devices page (https://www.amazon.co.uk/mycd).


2. Select the Settings tab.
3. Under Digital Payment Settings, click Edit Payment Method to update or change your
payment method.

To update address:

Simply sign into https://www.amazon.co.uk and visit Your Account, which can be found at the
top of any page of our website.

Click on "Your Addresses"to view a list of addresses previously added to your account. From this
page, you can add a new address and edit or delete an existing address. You can also select
weekend availability preferences and add a security access code for any UK addresses.

To change your default 1-Click address, locate the relevant address and click on “Set as default”.
Once you do this, all future 1-Click orders will be sent to the selected address.

For more information on 1-Click shopping, please visit the following URL:

http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=492872

After making the above changes, please restart your device so that changes will reflect on your
device.

Should you require any further assistance, please reply back to this email. We'll be glad to assist
you.

We are always here to help you at any point of time you need us.
Thank you for being Amazon's valuable customer.

IOS MUSIC CANCELLATION


Hello Angela,

I understand that you would like to cancel Amazon music services on your account.

I've checked your account and see that there are two subscriptions active :

1. Amazon music unlimited free trial - Apple in-app purchase

2. Prime music with Prime monthly free trial.

From your query, I am unable to understand the exact subscription you have requested to cancel
as both the subscriptions include music services. Below are the steps to cancel both the
subscriptions.

-- As Amazon Music Unlimited subscription is managed by Apple Wallet. Visit your iOS device
Settings to cancel the subscription turn off auto-renewal of Amazon Music Unlimited free trial.

To cancel Amazon music unlimited from iOS, please follow below link that shows pictorial
representation of steps which will be easy for you to follow.

Visit: https://support.apple.com/en-gb/HT202039.

Your music subscription will continue until the end of your current billing cycle. Your music
library and playlists will be available for one year after your subscription ends.

-- To cancel Prime monthly free trial access below link and login with your Amazon credentials

http://www.amazon.co.uk/manageprime.

Select ‘End Membership’. This will stop your Prime membership automatically renewing at the
end of your current contract.

** Please note that if you cancel prime free trial you might lose access to all other benefits with
prime music.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

Thank you for being Amazon's valuable customer.


Hello,

I've checked our previous correspondence with you and understand that you are concerned with
the refund for Amazon Music Unlimited subscription that is activated from iOS device.

As music unlimited subscription was subscribed from iOS device as an in-app purchase, your
subscription will be created and managed through your Apple iTunes account.

If it was activated from Amazon I would have surely helped you with refund without any delay,
as I always want all my customers to be happy with our services. As your subscription is
managed and charged by Apple team option to refund and manage subscription is unavailable on
our systems. It will be helpful to directly contact Apple support team so that they can check with
the details of the subscription and help you with the refund at earliest.

I request you to access the below link to check with the steps to cancel the subscription and get in
contact with the Apple team so that they can easily help you with the refund.

https://support.apple.com/en-us/HT202039

Access above link and click on support option from the top of the website to get connected to
them.

I personally apologise for the inconvenience caused as we are unable to help you with the refund
and that we weren’t able to meet your expectations this time around. I hope that you will allow us
another opportunity to serve you in the future.

Thank you for your patience and understanding in this regards.

Hello,

I'm sorry to know that you are experiencing issues to access Amazon music account on your iOS device.

In this case, I request you to access the Amazon music from PC/Mac by following below steps and check if you are
able to access your Music account so that we can confirm if the issue is with the phone or account.

Please access : https://music.amazon.co.uk/home?ref=dm_wcp_af_r


Try login with your Amazon credentials and check.

If you are able to access music on web then it can be issue with the application on phone. In this case, I would
suggest you to uninstall and re-install the music application on your iOS device, so that any technical glitch with the
application will be cleared and you will be able to access Amazon music once again.

If the issue still persist, I request you to contact us via chat or phone so that we can together troubleshoot the issue
and look into the problem with Music account a little more deeply and if needed escalate the issue to our technical
team so that they can verify the cause of issue and come up with the resolution to get Amazon music account back
to work.

To setup a call back so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

We are always here to help you at any point of time you need us.

Thank you for being the most valued customer to Amazon. We look forward to seeing you soon.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

Authorisation charge email

Hello Karen,

I'm sorry as, being a prime member you were charged £10.99 for music unlimited subscription.

I've checked your account and see that the one amount of £10.99 is for " music unlimited "
subscription. and the other £10.99 you are seeing on your bank statement is for authorisation.

Amazon requests an authorisation for the total amount of an order, but sometimes when the
charge is due the bank issues us with additional funds instead of using the original authorisation
and continues retaining the funds originally authorised. In these cases, it appears to be two
charges on your bank statement, however we only charged once.

The authorisation drops off automatically within your bank's individual time frame for releasing
unused authorisations.

The music unlimited subscription was subscribed from iOS device as an in-app purchase. If you
subscribed to Amazon Music Unlimited through the Amazon Music app on an Apple iPhone or
iPad (iOS) device, your subscription will be created through your Apple iTunes account.
It was activated as a 30 day free trial subscription on 21 April 2018. Later it got updated to paid
subscription on 21 May 2018 charging you £10.99 monthly.

I'm sorry for the misunderstanding with the Music unlimited subscriptions.

I would like to inform you that the Amazon Music Unlimited plan offered by Apple is charged
£10.99/month.

Music unlimited subscription for prime members are £3.99/month for Music unlimited single
device plan, £7.99/month for Music unlimited individual plan, £14.99/month for Music unlimited
family plan from Amazon.

Discounts such as for Amazon Prime subscribers and other promotions are not available for
Amazon Music Unlimited subscriptions purchased through an Apple device.

As Amazon Music Unlimited subscription is activated from iOS device it is managed by Apple
Wallet charging you £10.99 from there end.

You can visit your iOS device Settings to cancel the subscription turn off auto-renewal of Amazon
Music Unlimited.

To cancel and get refund for Music unlimited from iOS, please follow below link that shows
pictorial representation of steps which will be easy for you to follow.

Visit: https://support.apple.com/en-gb/HT202039.

Your music subscription will continue until the end of your current billing cycle. Your music
library and playlists will be available for one year after your subscription ends.If subscribed for
Music unlimited from Apple, at the end of your iTunes billing period, once the plan has expired,
you can then rejoin via the Amazon website. Because your library and playlists are tied to your
Amazon account, they will still be available when you re-subscribe.

The Family, Echo, Student, Individual and Annual plans are all available directly through
Amazon.

Visit www.amazon.co.uk/amazonmusicunlimited to learn more.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

Thank you for being Amazon's valuable customer.

Did I solve your problem?

Music unlimited ios refund


Hello Elizabeth,

This is Yaser from Amazon Technical Support Team.

I'm sorry to know that you are being charged for Amazon Music even when you are a prime
member. This is really not what we want our customers to experience.

To help you with it, I've checked your account and see that you are being charged for Music
unlimited plan active on your account that is activated from iOS device registered on your
account.

As you are prime member you are eligible for Prime Music (free benefit of prime), you'll
automatically get access to selected titles (over 2 million songs) from Amazon Music as part of
Prime membership, at no additional cost.

Please be informed that, Amazon Music Unlimited and Prime Music share similar features, but
are two separate services.

Both give you the option to add titles to My Music, the main difference is that Amazon Music
Unlimited offers access to more music.

With Amazon Music Unlimited, you can listen to over 40 million songs from the Amazon Music
catalogue as long as you have an active subscription.

As Amazon music unlimited subscription was subscribed from iOS device as an in-app purchase,
your subscription will be created and managed through your Apple iTunes account and it is
managed by Apple Wallet charging you £10.99 from there end.

If it was activated from Amazon I would have surely helped you with refund without any delay,
as I always want all my customers to be happy with our services. It will be helpful to directly
contact Apple support team so that they can check with the details of the subscription and help
you with the refund at earliest.

I request you to access the below link to check with the steps to cancel the subscription and get in
contact with the Apple team so that they can easily help you with the refund.

https://support.apple.com/en-us/HT202039

Access above link and click on support option from the top of the website to get connected to
them.

I personally apologise for the inconvenience caused as we are unable to help you with the refund
and that we weren’t able to meet your expectations this time around. I hope that you will allow us
another opportunity to serve you in the future.

Thank you for your patience and understanding in this regards.


Music unlimited ios canceled

Hello Leah,

This is Yaser from Amazon Technical Support Team.

I understand that you would like to cancel the Music unlimited subscription on your acccount.

To help you with it, I've checked your account and see that the music unlimited subscription is
activated from iOS device registered on your account.

As Amazon music unlimited subscription was subscribed from iOS device as an in-app purchase, your
subscription will be created and managed through your Apple iTunes account and it is managed by
Apple Wallet charging you from there end.

As your subscription is managed and charged by Apple team option to cancel/ manage subscription is
unavailable on our systems.

I request you to access the below link and follow the steps to cancel the subscription and also can get in
contact with the Apple team so that they can easily help you with the refund.

https://support.apple.com/en-us/HT202039

If you find any difficulty, it will be helpful to directly contact Apple support team using above link so
that they can check with the details of the subscription and help you with it at earliest.

Access above link and click on support option from the top of the website to get connected to them.

I personally apologise for the inconvenience caused as we are unable to help you with the refund and
that we weren’t able to meet your expectations this time around. I hope that you will allow us another
opportunity to serve you in the future.

Thank you for your patience and understanding in this regards and being Amazon's valuable customer.
Hello,

I understand that you are concerned with cancelling Amazon Music Unlimited subscription that
is activated on your account.

I've checked your account and see that music unlimited subscription was subscribed from iOS
device as an in-app purchase, your subscription will be created and managed through your Apple
iTunes account.

If it was activated from Amazon I would have surely helped you by cancelling it directly from
our end without any delay, as I always want to help my customers on priority basis and keep all
my customers to be happy with our services.

However, as your subscription is managed and charged by Apple team option to cancel/ manage
subscription is unavailable on our systems.

I request you to access the below link to check with the steps to cancel the subscription directly
from your iOS device.

https://support.apple.com/en-us/HT202039

Also, it will be helpful to directly contact Apple support team so that they can check with the
details of the subscription and help you with the cancellation at earliest.

Access above link and click on support option from the top of the website to get connected to
them.

I personally apologise for the inconvenience caused as we are unable to help you with the
cancellation and that we weren’t able to meet your expectations this time around. I hope that you
will allow us another opportunity to serve you in the future.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

Thank you for your patience and understanding in this regards.

Hello Adam,

This is Yaser from Amazon Technical Support Team.

I'm sorry to know that you are experiencing difficulty to get music unlimited plan for GBP 3.99
activated on your account. This is really not what we want our customers to experience.

To help you with it, I've checked your account and see that Music unlimited was subscribed from
iOS device as an in-app purchase, your subscription will be created and managed through your
Apple iTunes account.
I see that the free trial is going to end on Monday, 19 November 2018.

Regarding the GBP 3.99 plan for music unlimited, I would like to inform you that Amazon Music
unlimited single device plan is for GBP 3.99. This is a single device plan, that is it is bind to the
single device on which it is activated and you can't use the subscription to play music on any
other devices. You can sign up directly on your Echo device using your voice—just say, "Alexa, I
want Amazon Music Unlimited for Echo." You can also use your voice to find and play music, or
to add titles from Amazon Music Unlimited to My Music.

Also as your present subscription is managed and charged by Apple team option to cancel/
manage subscription is unavailable on our systems.

I request you to access the below link to check with the steps to cancel the subscription directly
from your iOS device, so that you won't be charged for it further.

https://support.apple.com/en-us/HT202039

Apple only offers the Individual monthly plan. The Family, Echo, Student, and Annual plans are
all available directly through Amazon.

Visit www.amazon.co.uk/amazonmusicunlimited to learn more.

To choose a different Amazon Music Unlimited plan, you must first cancel your auto-renewal
through iTunes. At the end of your iTunes billing period, once the plan has expired, you can then
rejoin via the Amazon website. Because your library and playlists are tied to your Amazon
account, they will still be available when you re-subscribe.

I hope the previous information answers all your questions but if I missed anything or any other
questions come up, please reply to this email and I will gladly help you further until everything is
clear as crystal!

Be assured we are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Music unlimited echo plan

Hello Elaine Richards,

This is Yaser from Amazon Technical Support Team.

I'm sorry to know that you are experiencing issue with the music subscription.

To help you with it, I've checked your account and see that music unlimited is active on your
account. Music unlimited plan active on your account is activated from iOS device registered on
your account.

As Amazon music unlimited subscription was subscribed from iOS device as an in-app purchase,
your subscription will be created and managed through your Apple iTunes account and it is
managed by Apple Wallet charging you £10.99 from there end after the end of trial period.

Apple only offers Amazon Music Unlimited Individual Plan that is available through iTunes (in
app payment).

The Family, Echo single device, Student, and Annual plans are all available directly through
Amazon. Visit www.amazon.co.uk/amazonmusicunlimited to learn more.

As you own a Echo device, you can subscribe to Echo single device plan for 3.99/month. You can
sign up directly on your Echo device using your voice—just say, "Alexa, I want Amazon Music
Unlimited for Echo." You can also use your voice to find and play music, or to add titles from
Amazon Music Unlimited to My Music.

Also there is promotional offer running for Music unlimited subscription 3 months free for GBP
0.99

You can access www.amazon.co.uk/amazonmusicunlimited to get subscribed to the plan.

I request further to check with link below to get the steps to cancel the subscription directly from
your iOS device, so that you won't be charged for it further.

https://support.apple.com/en-us/HT202039

To choose a different Amazon Music Unlimited plan, you must first cancel your auto-renewal
through iTunes. At the end of your iTunes billing period, once the plan has expired, you can then
rejoin via the Amazon website.

I hope the previous information answers all your questions but if I missed anything or any other
questions come up, please reply to this email and I will gladly help you further until everything is
clear as crystal!

Be assured we are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

MUSIC ISSUE

Hello,

I'm sorry to know that you are experiencing issue while playing Prime album 'Upstairs at Eric's
(2008 remastered version)'.
I've replicated the same album on our test devices and the album is playing fine on Android,
Echo, Web player(From PC). In this regard there might be issue with the device/app you are
trying to play music on.

I've checked your account and see that there are multiple devices added to your account and I am
unable to determine on which device you are experiencing the issue.

Below are the basic troubleshooting steps which mostly solves any intermittent music playback
issues . I request you try below troubleshooting steps as per the device you are using.

1. For Android phone:

-- We can also check with the application updates if available. Usually, upgrading to the latest
version of our app will resolve this issue. To install the latest go to, visit the Amazon Appstore or
Google Play, search for "Amazon Music" and update the Amazon Music App

-- We need to clear cache of Music application. Cache files are temporary files which are no
longer needed created by android OS which can interfere in proper working of application.
To clear your Amazon Music app for Android cache, launch the Amazon Music app and tap
Menu. Select "Settings", then "Clear Cache".
Once done restart the phone and check if album plays fine.

2. For PC/Mac:

We need to sign out and sign in to the Music for PC/Mac and check.
-- Access link : https://music.amazon.co.uk
-- Sign out from the account. To sign out from Amazon Music for PC and Mac, click the account
name dropdown in the upper right corner of the application window, and select "Sign Out
-- Login with your Amazon credentials and try to play album and check.

3. For Fire tablet:

1. Swipe down from the top of your Home screen and tap "Settings".
2. Tap "Apps & Games," then "Manage All Applications".
3. Swipe left until the "All" tab is displaying.
4. Tap "Amazon Music" and select "Clear cache".

Once done restart your device. Press and hold the power button for up to 40 seconds (until the
screen goes black) and then release. After the device has completely turned off, press the power
button again to restart it. Once your device is back on check with the music album.

If the issue still persists, please write back to us with the confirmation on which device you are
experiencing issue and if possible attach a screenshot of the error to help you with it at earliest.
We will be happy to help you.

You can also contact us via chat or phone so we can troubleshoot this issue with you in real time
and gather more information for our developers to investigate. You can reach Amazon Device
Customer Support by clicking the below link:

https://www.amazon.co.uk/contact-us

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

We look forward seeing you soon.

Different country settings unable to purchase music mp3

Hello Richard,

I'm sorry to know about the difficulties you are experiencing to purchase Mp3 version of music
"The End of Love" using promotional credits issued by us.

I've checked your account and see that your account home market place is set to US, 1-click
settings are not updated and also your home country settings for music is set to Australia.

Just so you know to place any digital order all your account details should be of UK, this is the
reason you are unable to purchase the music.

I see that, my colleague added promotional credit GBP 7.89 to your account. As this promotional
credits were added by Amazon.co.uk you can use it with your details related to UK country so
you need to update the above said settings to your account.

To successfully complete your order I request you to update your home country settings, 1-click
settings to UK.

-- To update home country settings:

1. Go to www.amazon.co.uk/amazonmusic/settings to access Your Amazon Music settings.


2. Go to Your Country Settings. Set the country to UK

-- To update 1-click settings:


1. Access https://www.amazon.co.uk/gp/css/homepage.html?ref=nav_youraccount_btn
Login with your account credentials.
2. Click on "1-click settings" under "More ways to pay".
3. You add or edit already added 1-click settings and change payment card and add UK payment
card from same menu.

Once done try to place order by accessing below link:

https://www.amazon.co.uk/End-Love-Live-Leonard-Cohen/dp/B01F6W7RE8

In case you find any difficulties, please do contact us via chat or phone so that we can verify
details like payment card, address which is not recommended to share in email and help you at
earliest with it.

You can reach Amazon Device Customer Support by clicking the below link:

https://www.amazon.co.uk/contact-us

We look forward seeing you soon.

CALL US NOT WORKING

Hello Carol,

I'm sorry to hear that you have unknown charges on your account. This is not what we want our
customers to experience.

To help you with this, I've checked and couldn't find the charge you reported on your Amazon.co.uk
account.

In this situation, I'd request you to get in touch with our Customer Service department with the
following information to hand, and ask to be put through to a member of our Charge Enquiries team.

You'll need:

The charge amount and the date on which it was taken.


The last four digits of the credit card charged.
The annotation next to the charge on the statement.
Do you have another Amazon account under a different email address?
Is the payment card on a joint account or does a family member have access to the credit card?

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient resolution
and in my experience, this is the best way to be certain that your issue can be resolved more
appropriately over phone.

Please understand my limitations as an email agent in this regard.

Customer Service is available Monday to Sunday 09:00 to 18:00, local UK time and can be reached by:

Free phone (within the UK): 0800 496 1081

International customers: +44 (0) 207 084 7911

We look forward to hearing from you.'

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

NO CARRIER AVAILABLE

return dispatch error blurb


kindle_replace_lost
alexa android troubleshooting

Alexa call us

Hello,

[FOR INCOMPLETE CALLS, ADD:

I'm sorry we didn't have the chance to finish our conversation. If you
need more help with [DESCRIBE CUSTOMER CONCERN IF KNOWN],
please don't hesitate to contact us again.]

Here's how to reach Alexa Customer Support:

https://www.amazon.co.uk/contact-us

If you need to troubleshoot your Alexa device, we recommend that you


contact us by phone. When you contact us, please make sure you have
the device and any accessories that came with your device with you.

You can also contact us directly from the Alexa app on your compatible
phone, tablet, or desktop browser. From the app, open the left navigation
panel, and then select "Help & Feedback." You'll see options for emailing
or calling us. If you choose to call us through the app, this allows us to
have your account information ready when we call you. To learn how to
download the Alexa app, go to:

https://www.amazon.co.uk/help/alexa/download

Thank you for allowing us to work through this with you.

SUBSCRIPTION CANCEL REQUEST

Hello Hannah,

I'm sorry to know that you have been charged GBP 7.99 on your payment card.

I've checked your account and see that the charge GBP 7.99 is for " Kindle Unlimited Paid
Membership" subscription. It was activated as a 30 day free trial subscription on 21 May 2018.
Later it got updated to paid subscription on 20 June 2018 charging you GBP 7.99 monthly.

I'd like to inform you that when a free trial of the subscription is initiated, the subscription is set
to an 'Auto Renew', This is the reason when the free trial of the subscription gets ended, it gets
upgraded to a paid membership charging you the monthly subscription fee from your payment
card.

Please accept my apologies for all the misunderstanding regarding the GBP 7.99 charges on your
account.

If you are unaware of the "Kindle Unlimited Paid Membership " subscription or wish to cancel
this membership, please let us know by replying to this email so that we'll cancel the subscription
and issue complete refund for same.

However, before taking any action on your account, I would like to seek your permission for the
cancellation of the subscription as you might lose contents of the subscription.

Please understand that we would like to provide the efficient service to your satisfaction.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions and on your account.

We look forward seeing you soon.

Thank you for being Amazon's valuable customer.

CLOUD RESTORE

Hello Jenny,

I'm sorry to know that ads are still popping-up even after performing factory reset on your
Kindle Fire.

I appreciate your patience and efforts in trying all troubleshooting steps provided by my previous
colleagues.

In this case, I've escalated the issue to our technical team with all the details and troubleshooting
steps performed to overcome the issue. They will look into it and come up with the best resolution
to isolate the issue at earliest for you. I'm personally following-up with this issue and will contact
you back once I get update from our technical team regarding this issue.

Further regarding the music files and books purchased, I would like to inform you that all digital
content (including books, music, videos and apps) that you've purchased from Amazon is stored
for free in the Amazon Cloud and can be re-downloaded at any time.

Any content not already listed on the Home screen of your Kindle is available through Archived
Items or Cloud on your device. It is available through the Manage Your Content and Devices
page (www.amazon.co.uk/mycd) on Amazon.

To download Music to your device:

1. Tap "Music" from the Home screen of the Kindle Fire and select "Library". Make sure the
"Cloud" option is selected.
2. Find the music you want to download in the Cloud library.
3. Long-press (press and hold) the title and choose the Download option. The download will start
immediately when the device is connected to Wi-Fi.

Similarly, you can download books, videos, apps by visiting the respective tabs on your device
home screen.
If you can't find your music in the Cloud, try syncing your device.

1. Swipe down from the top of the screen to open Quick Settings and then tap Settings.
2. Tap Sync Device

I completely understand that the issue is causing inconvenience, as Kindle Fire is used in daily
routine. Be assured, I'll contact you at earliest once I receive updated information from our
technical team.

Thank you for you patience and understanding in this regard.

REFUND NEW

Hello,

I'm sorry to know about the charges £7.99 for 3 months on your payment card.

I've checked with your account and see that the charge is related to "Kindle unlimited"
subscription which is free for 30 days. Free trial started on 16 March 2018 and upgraded to paid
membership on 15 April 2018.

I'd like to inform you that when a free trial of the subscription is initiated, the subscription is set
to an 'Auto Renew', This is the reason when the free trial of the subscription gets ended, it gets
upgraded to a paid membership charging you the monthly subscription fee from your payment
card.

As you are unaware of this subscription, I've cancelled the subscription and issued a refund of
(£7.99 x 3 months) to your original payment method.

Refunds usually go through within five to seven business days and you will see this amount
credited on your next statement.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions and on your account.
Be assured you won't be charged for it anytime later.

Should you require any further assistance, please write back to us and we'll be happy to help you.

Thank you for being Amazon's valuable customer.

BBC ALEXA and SONOS

Hello David,

I'm sorry to know that Alexa is unable to play "BBC radio 2" on your device.

I've replicated the issue on our test device and Alexa works fine. When I asked "Alexa, play BBC
radio 2 from Tune-In " she responded saying "Here's radio 2, the BBC " and started to play BBC
radio 2 station.

It seems to be some software or hardware issue with the device "David's Sonos One" which is
registered to your account. To resolve the issue, I request you to restart your device so that it will
clear any technical glitches with the software if causing issue.

Also, I request you to once restart your router and then try with the above phrase that I
replicated.

In case issue still persists, I request contacting us by chat or phone, so we can troubleshoot this
issue with you in real time and gather more information for our developers to investigate. You
can reach Amazon Device Customer Support by clicking the below link:

https://www.amazon.co.uk/contact-us

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

Thank you for you patience and understanding.

APPLE MUSIC UNLIMITED ios HIGH PRICE


Hello Jay,

I'm sorry as, being a prime member you are unable to get music unlimited at lower price on
Apple devices.

I would like to inform you that the Amazon Music Unlimited plan offered by Apple is more
expensive due to the additional costs incurred for the convenience of managing your subscription
through iTunes. Discounts such as for Amazon Prime subscribers and other promotions are not
available for Amazon Music Unlimited subscriptions purchased through an Apple device,

Once enrolled, your Amazon Music Unlimited subscription is managed by Apple.

Apple only offers Amazon Music Unlimited Individual Plan that is available through iTunes (in
app payment).

If the same plan is availed from Amazon directly, as you are prime member the charges will be
£7.99/month or £79/year.

The Family, Echo, Student, and Annual plans are all available directly through Amazon. Visit
www.amazon.co.uk/amazonmusicunlimited to learn more.

If subscribed for Music unlimited from Apple, at the end of your iTunes billing period, once the
plan has expired, you can then rejoin via the Amazon website. Because your library and playlists
are tied to your Amazon account, they will still be available when you re-subscribe.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

Thank you for your patience and understanding.

If you subscribed to Amazon Music Unlimited through the Amazon Music app on an Apple
iPhone or iPad (iOS) device, your subscription was created through your Apple iTunes account.

To learn more from Apple about managing your subscription, visit: https://support.apple.com/en-
gb/HT202039.

Visit your iOS device Settings to cancel the auto-renewal of Amazon Music Unlimited or update
your payment method.

ALEXA FEATURE REQUEST

Hello Rachel,

I understand that you want to have re-arrange feature for shopping list and multiple to do list in
Alexa.

I apologise for the absence of this feature and thank you so much for sharing your suggestions
with us and letting us know what beneficiary improvements you'd like to see on Alexa device.

I completely agree with you!! It would be a great feature to have rearrange ability for shopping
list and multiple to do list option so that you can arrange the shopping item in list as per
importance and sort to do things under different titles.

To ensure the appropriate department know about this, I've forwarded your comments as
feedback to our Alexa development team for review and consideration. I'm sure that they'll
carefully look into this and take necessary actions.

For the meantime, please extend with us your patience and understanding while we work on this.

Thank you so much for sharing your thoughts with us and letting us know what you want to see
on your Alexa and what we can do to improve it.

Thank you for being the most valued customer to Amazon. We look forward to seeing you soon.

Did I solve your problem?

I understand that you would like to remove Alexa application from device registered on your
account.

I've checked your account and see that Fire tablet (5th Gen) with name "Roberta's Fire" is one
registered on your account.

I'm sorry to inform you that the Alexa is inbuilt application that comes pre-installed on the
device. As it is a pre-installed feature on device we'll be unable to remove/ uninstall the
application from the tablet because pre-installed applications are part of the software of the
tablet that is integrated at the time of software development ,and that's the reason you too are
unable to find uninstall option for it.

However, as an alternative we can disable the Alexa feature on tablet.

To turn the Alexa feature off, swipe down from the top of the screen, tap the "Settings" (gear)
icon, tap "Alexa," then tap the switch to turn off Alexa.

Once done you'll see that the Alexa is disabled on tablet and won't interfere in your working with
tablet.

Thanks for taking your time to share your concern regarding Alexa with us. I would like to take
it as a feedback and have forwarded the details to our dedicated development team so that they
can look into the concern that uninstall option should be also available.Your comments and
suggestions will help us improve and offer better service to our customers.
Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

APPLICATION NOT INSTALLED AFTER PURCHASE

Hello Bob,

I'm sorry to know that you are experiencing issue adding purchased application "Litchi for DJI
drones" to your tablet.

I've checked your account and see that you are using Android devices. Below are the
troubleshooting step which are to be performed to resolve any issues related to your concern with
the application.

- Go to Settings
- Select Apps or Applications to see the list of installed apps.
- Check if you see application name there in list

If yes, then click on the application name clear the data and cache for the app.

To clear data for an app:


- Tap Menu and select Settings.
- Select Applications.
- Tap Manage Applications.
- Select the All tab to view all installed apps.
- Select the affected app.
- Clear data and accept the prompt.

Once done restart your tablet and check if you are able to download and see the application on
tablet.

If issue still persists, we need to perform clear data steps for "Amazon appstore app" by
following below steps:
1. Open the Settings menu for your device.
2. Tap "Applications".
3. Select the Amazon appstore app.
4. Select "Storage" and then "Clear Data" then tap "OK.

After you clear data and re-launch the app, you'll be prompted to sign in again. Then try again
with the purchase.

If this doesn't resolve the issue, please contact us again by phone or chat so we can troubleshoot
this issue with you in real time and gather more information for our developers to investigate.
You can contact Customer Service by clicking on the Contact Us button on any Appstore Help
page:

http://www.amazon.co.uk/help/appstore

We look forward seeing you soon.

Family Fraud

Hello Rebecca,

I'm sorry to know about the £7.99 charges for Kindle unlimited on your account.

I've investigated your Amazon account and confirmed the £7.99 charge you reported was for
Kindle Unlimited Membership.

However on checking your account with email ID : rebecca.holden@groupfirst.co.uk I see that


the Kindle unlimited subscription is cancelled on your account and were not charged for it

Upon further checking your related account, I see that the you were charged for the Kindle
unlimited subscription active on your related account with email ID: ****@hotmail.com

To help you, I've processed the refund of £7.99 to your original payment method. Refunds usually
go through within five to seven business days and you will see this amount credited on your next
statement.

In this case, I request you to check with your family members once for the subscription details on
there account and sharing same payment card details as of yours.

Also, I've forwarded an email to them from my end informing them that you contacted us for the
unknown charges, so that he/she can contact you with the details on usage on card and
subscription.

For security reasons, we can take action or send information to the e-mail address that is
associated with the subscription registered Amazon.co.uk account. This is the only way to be
certain that the request is coming from the account holder and that all personal information is
protected. We're sorry for any inconvenience this causes.

In case if you find any difficulty, I request you to contact us via live medium like chat or free
phone so that we can work together in real time and verify few details and help you with the
refund for the charges.

To setup a call back via phone so that we can contact us back as per your convenience:

http://www.amazon.co.uk/clicktocall
To contact us via chat:
http://www.amazon.co.uk/clicktochat

I'm sorry to make you contact us back again, however be assured this is the only way to help you
with it accordingly.

We hope you can contact us soon so we can help solve this problem quickly. We are always here
to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello,

We've been contacted by the cardholder of the card presented as payment for a Kindle Unlimited
subscription we located on your Amazon account. We ask that you contact the card owner to provide
her with more information about this charge.

You can view your Kindle Unlimited membership by going to www.amazon.co.uk/mycd and selecting
the "Settings" tab. Then scroll down to Kindle Unlimited. We've refunded the credit card in the amount
of £7.99 for your Kindle Unlimited subscription fee.

For more information about Kindle Unlimited, please visit our Help pages:
http://www.amazon.co.uk/help/kindleunlimited

We hope to see you again soon.

Hello Chloe,

I'm sorry to know about the charges for "Amazon digital services" to your payment card.

I've investigated your account and confirmed the £14.99 charge you reported was for Amazon
Music Unlimited family plan subscription. However, I don't see Amazon Music Unlimited service
associated with your Amazon account associated with email ID: chloeduff163@gmail.com. I'm
very sorry about this.

In this case, I'd request you to check with your family members or friends who might have had
permission to use this Visa/Delta/Electron Credit Card which is added to your Amazon account. I
suggest you to check with them to know about the charges.

To help you, I've processed the refund of £14.99 to your original payment method. Refunds
usually go through within five to seven business days and you will see this amount credited on
your next statement.

Should you require any additional information then please write to us and we'll be happy to help
you.

We look forward to see you again soon.

Hello Leah,

I'm sorry to know about the £7.99 charges on your account.

I've investigated your Amazon account and confirmed the £7.99 charge you reported was for
Kindle Unlimited Membership. However, I don't see Kindle Unlimited Membership associated
with your account associated with email ID: dead_teddys@btinternet.com. I'm very sorry about
this.

In this case, I'd request you to check with your family members or friends who might have had
permission to use this MasterCard/EuroCard
Credit Card which is added to your Amazon account. I suggest you to check with them to know
about the charges.

Also, I've forwarded an email to them from my end informing them that you contacted us for the
unknown charges, so that he/she can contact you with the details on usage on card and
subscription.

To help you, I've processed the refund of £7.99 to your original payment method.

Refunds usually go through within five to seven business days and you will see this amount
credited on your next statement.

Should you require any additional information then please write to us and we'll be happy to help
you.

We look forward to see you again soon.

Hello,

I'm sorry to know about the 3.99 GBP charges on your account.

With regards to this, I've investigated your account and confirmed that the charge is related to Fire for Kids
unlimited membership and is not subscribed under your account "shaun5starashfield@gmail.com". I'm very
sorry about this.
In this case, I'd request you to check with your family members or friends who might have had permission to use
this Visa/Delta/Electron
Credit Cards which is added to your Amazon account. I suggest you to check with them to know about the
charges.

To help you, I've issued a complete refund of £23.94 (£3.99x6 months) to your original payment method. Refunds
usually go through within five to seven business days and you will see this amount credited on your next statement.

Also, I've forwarded an email to them from my end informing them that you contacted us for the unknown charges,
so that he/she can contact you with the details on usage on card and subscription.

The domain of the Amazon account on which the subscription is active is: ***@hotmail.com

Should you require any additional information then please write to us and we'll be happy to help you.

We look forward to see you again soon.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

SURVEY

> I hope this information helps, and once again, please let me know if you still want to cancel
Kindle Unlimited, I'm going to be more than happy to help.
>
> Have a lovely day!

ALEXA DOT WITH FIRE TV STICK

Hello Alan,

I understand that you are trying to pair Echo Dot to Fire TV through your Fire TV stick.

I've checked your account and see that there are two Fire TV stick devices registered on your
account. In this case we need to use the Alexa app to pair Fire TV stick with Echo Dot.

Open the Alexa application and go ahead with below steps:


1. Open the menu, and select Music & Books.
2. Select Fire TV.
3. Select Link Your Alexa Device, then follow the on-screen instructions to select which devices to
link.
4. Select Link Devices to confirm that you want to link your selected devices

If the issue still persists, uninstall and reinstall the Alexa application on phone and restart and try
with the above steps.

In case you find any difficulty, please do contact us by phone or chat, so we can troubleshoot this
issue with you in real time and gather more information and help you accordingly with best
solution at earliest to get Echo Dot paired with Fire TV stick

To contact us via phone:


http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

Thank you for being the most valued customer to Amazon. We look forward to seeing you soon.

Did I solve your problem?

ACCOUNT LINK

Account confusion

Hello Sally,

I understand that you want to link two Amazon account and close the account that is configured
on Kindle and add Kindle device to your prime account.

I'm sorry to inform you that at this time we're unable to combine or merge multiple accounts into
a single account and also digital purchases on Amazon are account specific that can't be
transferred from one account to other.

I've checked my resources and see that there are two accounts under email ID:
sallyfoxy@hotmail.com

On account 1 there are 108 books, Kindle unlimited free trial is active and Kindle is registered.
On account 2 prime membership (GBP 79/year) is active.

To keep all these things under one account and delete other account we recommend you to cancel
prime membership on account 2 and close account 2 by signing up prime from account 1.

As the prime subscription was recently renewed and you have paid 79 on 23 June 2018 we can
issue a refund of GBP 79 to your original payment card and close your account 2 completely.

Then later you can go ahead and activate the same subscription on your account 1 on which
kindle is registered.

In this way without losing any books and subscriptions all your data will be under account 1.

To go ahead with the prime membership cancellation,refund process and close the account 2, I
request you to contact us via live medium like chat or phone so that we can verify your account
details for authentication with you which we don't recommend sharing via email due to customer
account security concern and help you with complete above process at earliest.

To contact us via phone:


http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

Please be assured when you contact us via live medium we will cancel the prime on account 2 ,
close account 2 and help you activate prime on account 1.

We hope you can contact us soon so we can help solve this problem quickly.

MUSIC APP CRASH

The complexity of this issue requires real-time troubleshooting, In this case, I request you to
contact over the phone with below information, it may be easier for us to help you over the
phone.

- Device Serial Number


- Network Type(Wifi// Router/ Modem)
- Version of Appstore
- Device OS Version (Settings>About Device>Android Version)
- Device Kernal Version (Settings>About Device>Kernal Version)
- Device Build Number (Settings>About Device>Build Number)
- ISP Type(Cable/ DSL/ Cellular/ Satellite/ WiFi/WiMax/ Fiber Optic/ School/Buisness Network)
- Android music log files

We'll need to have our technical team look into this further. To help with this, please send us the
log files from the Amazon Music App.

The process for sending log files is different depending on the version of the Amazon Music app
currently installed on your Android device. To check the app version, select "Settings" from the
menu, and look for the "Version" row.

If you're using version 6.4.2+ of the Amazon Music app, here's how to enable and send log files:

1. Launch the Amazon Music app.


2. Select "Settings" from the menu.
3. Scroll to the bottom of the "Settings" screen, then tap the “Version” row 5 times. You'll see a
message confirming that “logging has been turned on.”
4. Try to recreate the problem or issue you've been experiencing. If you can, repeat the steps you
took when you first came across it. This helps make sure as much information as possible is saved
to the log files.
5. Select "Settings" from the menu, then select “Email Debug Log." Describe the problem you've
been experiencing in the "Give feedback about this app" section, and select "Send" when you're
done.

You can contact Customer Service by clicking on the "Contact Us" button on any of our Amazon
Music Help pages:

www.amazon.co.uk/amazonmusic/help

Contacting us through the website allows you to verify security before a call is placed and ensures
we have your account information ready when we call you.

UK Free phone 0800 279 7234 (UK Only)

We look forward to seeing you again soon.

ECHO DOT NOT RECOGINIZED ON FIRE TV

Hello Alan,

I understand that you are trying to pair Echo Dot to Fire TV through your Fire TV stick.

I've checked your account and see that there are two Fire TV stick devices registered on your
account. In this case we need to use the Alexa app to pair Fire TV stick with Echo Dot.

Open the Alexa application and go ahead with below steps:

1. Open the menu, and select Music & Books.


2. Select Fire TV.
3. Select Link Your Alexa Device, then follow the on-screen instructions to select which devices to
link.
4. Select Link Devices to confirm that you want to link your selected devices

If the issue still persists, uninstall and reinstall the Alexa application on phone and restart and try
with the above steps.

In case you find any difficulty, please do contact us by phone or chat, so we can troubleshoot this
issue with you in real time and gather more information and help you accordingly with best
solution at earliest to get Echo Dot paired with Fire TV stick

To contact us via phone:


http://www.amazon.co.uk/clicktocall

ALEXA NOT RESPONDING TO COMMAND

Hello Alessandro,
>
> Thank you for contacting Amazon. I am Mukesh from Alexa Support Team.
>
> I am sorry that your Alexa unable to perform any action for your command. I am happy to
assist you with this.
>
> In this case, I suggest you to reset your Echo device to factory settings because it can resolve all
the intermittent issues with your Echo device. To do that please use the below steps:
>
> 1. Press and hold the Microphone off and Volume down buttons at the same time until the light
ring turns orange (about 20 seconds). Then the light ring turns blue.
>
> 2. Wait for the light ring to turn off and on again. The light ring then turns orange again, and
your Echo device enters setup mode.
>
> 3. Open the Alexa app to connect your device to a Wi-Fi network and register it to your
Amazon account.
>
> If you are still having the same issues, I suggest you to contact us via phone or chat:
>
> I realize that at this point of time asking you to contact us via phone or chat would be
disappointing but we can try advanced troubleshooting or can get help from technical team or
can also create replacement for your Echo device based on the warranty.
>
> To contact us via phone: https://www.amazon.co.uk/clicktocall-alexasupport
>
> To contact us via chat: https://www.amazon.co.uk/clicktochat-alexachatsupport
>
> We are delighted to have you as our customer and we are always here to assist you!
>
KINDLE BOOKS NOT AVAILABLE IN LIBRARY

Hello Kathleen,

I'm sorry to know about books missing from your Kindle library.

I've checked your account and see that there are more than thousand books on your account.

As you are unable to find the books in library, this might have caused due to some technical glitch on device.

I request you to perform the below troubleshooting steps which would resolve any intermittent issue and help get us
books back.

Before going ahead with the below steps, I request you to disable the Aeroplane mode and make sure device is
connected to WiFi.

1. We need to de-register and register the Kindle by following below steps:

-- From the Home screen, tap the Menu icon, and then tap Settings.
-- Tap My Account and then tap Deregister.
-- Tap Deregister again to confirm
-- Once de-registered tap on Register option and enter your Amazon credentials.
-- Restart your Kindle.

2. Now sync the Kindle so that the books will be sync with the account.

-- Make sure your device is connected wirelessly and then open the book you’d like to sync.
-- Tap the top of the screen and then tap the Quick Actions icon (cog).
-- Tap Sync My Kindle.

3. On your Kindle device from the Home screen, tap My Library and then tap the "All" tab to view content in your
Cloud that has not yet been downloaded to your device. Tap a title to download it to your device.

I would like to inform you that your Kindle Library is automatically backed up in the Cloud for your convenience. You
can visit the Manage Your Content and Devices page (www.amazon.co.uk/mycd) to view and manage your
content in the Cloud anytime

If you are unable to see books under "ALL" tab on kindle, I request you to access below link from PC/Mac and login
with your Amazon crdentials and check if you see all your books are available.

https://read.amazon.co.uk/

In case if you are unable to find the books in browser as well or issue still persists, please do contact us via chat or
phone so we can troubleshoot this issue with you in real time and gather more information for our developers to
investigate.
You can reach Amazon Device Customer Support by clicking the below link:

Please access below link to contact us via chat or phone:

To contact us via phone:


http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

We'll be happy to help you.

Thank you for being Amazon valuable customer.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

Twitch free channel

Hello,

I'm sorry to know that your free channel subscription is used to the channel that you never subscribed to.

I've checked your account and as you mentioned you didn't subscribe to it, I've incremented your free channel limit
on your account.

I request you to go ahead and subscribe to the channel as per your wish for free.

I'm positive you'll be successfully able to subscribe to channel for free.

In case if you find any difficulty, please do write us back with confirmation to help you further with it.

Also you can contact us via free phone or chat so that we can work together on concern in real time and help you
activate the subscription and twitch prime.

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

Let me assure you that we are here to take care of your problem and we do take full responsibility for any troubles
you have with orders, subscriptions, devices and on your account.

We are always here to help you at any point of time you need us.
Should you require any assistance please feel free to write back to us, we will be happy to assist you.

Thank you for being Amazon's valuable customer.

TWITCH PRIME NOT ELIGIBLE INVITEE

Hello Tom,

I'm sorry to know that you are unable to get "Subscribe" option for channel "Critical Role" in
Twitch.

I've checked your account and see that the Twitch prime is activated on your account and you are
an prime invitee member.

I would like to inform you that only paid Prime members are eligible to receive Twitch Prime
benefits but not for invitees, members who receive their benefits via Amazon Household, and
Prime Video-only members.

As you are an invitee, I’m sorry, your Amazon Prime membership isn’t eligible for Twitch Prime
benefits.

In this case, If you'd like to change from an invitee membership to an Amazon Prime monthly or
annual membership to avail of the Twitch Prime benefit, you can do so by following this link:

https://www.amazon.co.uk/prime

Should you require any assistance, please feel free to contact us . We will be happy to help you.

Thank you for being Amazon valuable customer.

UNKNOWN CHARGES

Hello Richard,

I'm sorry to know about the charge £9.85 on your account.

Thank you for sharing the details asked regarding the charges. I've checked your account and
unable to find the exact £9.85 charge, however there is £9.99 charge on your account for order #
D01-2574386-2015038.

This charge is for Kindle periodical "The Telegraph" which was placed on 16th May 2018 from
Kindle device registered under your account.

In case, if you are unaware of the subscription, please write back to us with the confirmation so
that we can cancel the subscription and issue the refund.

If the charge you are referring to is different from Kindle periodical "The Telegraph", to
investigate further we need to gather your payment card details used for the transaction which
we don't recommend sharing via email for security reasons.

In this regard, I request you to contact us phone or chat so that we can gather required
information and escalate to our business team for further investigation.

You can contact us via phone or chat by accessing below links.

To contact us via phone:


http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

SURVEY

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions and on your account.

We look forward seeing you soon so help you with the concern at earliest.

BACKUP PHOTOS

To successfully back up Fire for Kids photos within a child profile, the Adult needs to be using
the device and the device must not be frozen or dead.
1. Open the Photos app, then choose Settings. Turn on Auto-Save.
2. Select Manage Amazon Fire for Kids Photos and Videos, then turn on auto-save for each
desired child profile.
3. Close and then reopen the app to start the uploading sequence. The customer will be able
to watch the progress of uploads there.
NOTE: We always recommend customers double check that their photos have been uploaded by
logging into the web portal at https://www.amazon.co.uk/amazondrive
FIRE TABLET STUCK ON UPDATE

Hello Walter,

I'm sorry to know that the Fire tablet is stuck on restore screen while updating.

I've checked your account and see that there are few updates available for your tablets. Software
update adds several new features and includes important bug fixes to improve performance on
your device.

Periodically, Amazon apps and features will be automatically updated to improve functionality
and usability.

I would like to inform you that Fire tablet will automatically download the latest software version
when connected to a Wi-Fi network. Updates may take as long as ten minutes.

As it is taking more that 24 hours, it seems to be some network or technical issue with the tablet
while installing the updates. To overcome the issue I request you to restart the Fire tablet.

1. Press and hold the Power button for a full 40 seconds. Your device will shut down while you
hold the Power button, which is normal.
2. After 40 seconds, release the Power button.
3. Press the Power button again to restart your device.

Once it is started you can continue with the manual updating tablet by following below steps.

Before update please ensure that :

1. Tablet is connected to strong Wi-Fi and battery life is at least 30% or greater.
2. The device needs at least 100MB or more of free storage space. If not available you can delete
any unused apps, books, videos or other content to allow enough storage space for the update .
Any content purchased from Amazon is stored in the Cloud for free and can be downloaded
again.

Now to continue with the update, swipe down from the top of the screen and select Settings -
Device - System Update - Check Now. If necessary, the update will be downloaded and when
complete, you will be prompted to complete the installation. Your device will automatically
restart to complete the update. If your device already has the latest version installed, you will not
need to take any action.

In case if you find any difficulties, please do contact us via chat or phone so we can troubleshoot
this issue with you in real time and gather more information to help you accordingly with it.

You can reach Amazon Device Customer Support by clicking the below link:

Please access below link to contact us via chat or phone:


To contact us via phone:
http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

We are always here to help you at any point of time you need us.

Thank you for being Amazon valuable customer.

ALEXA UNABLE TO CONNECT TO HOME DEVICES

Locating Connected Home Device


Unable to find your connected home device on Amazon Echo? Here's what you need to do.
For Alexa to locate a smart home device, she needs to be on the same Wi-Fi network. You can update
the Wi-Fi network for Alexa in the app settings. Go to Settings > Device name > Update Wi-Fi.
Since connected home devices and Alexa operate best on a personal Wi-Fi network, check to see if you
are not operating on networks that do not permit unrecognized devices to connect.
If you still have trouble, do the following:
Step 1: Say "Discover my devices" and check the Wi-Fi frequency of your device as some devices can
only connect to 2.4 GHz and not 5 GHz frequencies.
Step 2: If the device is connected to a 5GHz network, change it to a 2.4GHz network on the router.
Step 3: Enable UPnp or SSDP on the router's settings.
Step 4: In the event that Alexa can locate the smart home device, but is not able to process the
instruction, look for the device's name and rename it to make it easier for Alexa to understand. For
example, change "B@thr00m light" to "bathroom light."
Step 5: Restart Alexa and the smart home devices.

ALEXA RECONNECTING TO WIFI

Reconnecting To Wi-Fi
If you see a solid orange light on your Amazon Echo, this indicates that the device is not connected to
Wi-Fi. The power LED emitting a solid white light is an indicator of being connected to Wi-Fi.
If you're encountering issues with Wi-Fi connectivity on your device, the simple steps below should
resolve the problem:
Step 1: Disconnect the device's power cord. After 3 seconds, plug the cord in again.
Step 2: Ensure that the Amazon Echo is registered with your Amazon account. Navigate to Manage
Your Content and Devices, then select Your Devices. Then look for the name you've given your
Amazon Echo (for example, ANU).
Step 3: Deregister the Amazon Echo from Manage Your Content and Devices. Select the Deregister
option under whatever name given to your Amazon Echo.
Step 4: Set up Amazon Echo from scratch

Hello,

I'm sorry to know that you are getting error message while connecting Echo Dot with WiFi.

As per the error you receive it can be a issue with the Echo device or the network you are
connecting Echo on. Echo devices connect to dual-band Wi-Fi (2.4 GHz / 5 GHz) networks that
use the 802.11a / b / g / n standard

To resolve the issue we can go ahead with troubleshooting steps as below.

1. Restart your Echo device and network hardware

Restarting your Echo device, Internet modem, and/or router resolves most Wi-Fi issues.

-- Turn off your router and modem, and then wait 30 seconds.
-- Turn on your modem, and then wait for it to restart.
-- After you restart your modem, turn on your router, and then wait for it to restart.
-- While your network hardware restarts, unplug the power adapter from your Echo device for
three seconds, and then plug it back in.

After you restart your Echo device and network hardware, try to connect to your Wi-Fi network
again.

In case if the issue still persists, we need to reset the Echo device so that any intermittent glitches
on the device will be cleared and get it connected to WiFi.

Echo devices connect to dual-band Wi-Fi (2.4 GHz / 5 GHz) networks that use the 802.11a / b / g /
n standard.
I would reset the router by removing the power for 5 minutes and then try again.

Hello,

I'm sorry to know that your are getting error while connecting Echo Dot with WiFi.

I've checked your account and unable to find an Echo Dot order or any previously registered
device under account with email ID "baldmanneil@yahoo.co.uk".

If you've purchased the device from any retail store and trying to setup Echo Dot for the first
time and experiencing the issue, I request you to help us with the device serial number of the
Echo Dot so that we can access your device details to find the root cause of the issue and get the
device connected to WiFi.

Please write back to us with the device serial number. It is a 16 digit alpha numeric number you
can find on the box of the device.

Just so you know, Echo dot device should be registered to your Amazon account and later you
can use it to connect to WiFi. As there is no Echo Dot registered on your account it might be the
reason you are experiencing the issue.

You can also contact us via chat or phone which will help us gathering required information in
real time and assist you simultaneously.

You can reach Amazon Device Customer Support by clicking the below link:

To contact us via phone:

You can accessing below link select the issue and then select the "Phone" tab, enter your number,
and we’ll call you right back at your convenience.

http://www.amazon.co.uk/clicktocall

If you want to chat with us, click on the "chat" tab.

To contact us via chat:


http://www.amazon.co.uk/clicktochat

When you contact us, please make sure you have the device and any additional accessories (such
as the power adapter) with you.

Be assured, we are always here to help you at any point of time you need us.

We hope you can contact us soon so we can help solve this problem quickly.
Thank you for being Amazon valuable customer.

HDCP and DRM SCREEN MIRRORING

Hello Vladimir,

I'm sorry to know that you are unable to play video on your Samsung TV by mirroring from Mac
book pro.

I would like to inform you that to watch movies and TV shows on Prime Video, your connected
devices must meet High-Bandwidth Digital Content Protection (HDCP) and/or Digital Rights
Management (DRM) requirements.

HDCP and DRM are access control and content protection technologies that enable content
owners to set policies about copying or viewing their protected digital content.

Prime Video automatically detect whether your connected devices and setup meet these
requirements. If not, a notification typically displays on-screen to let you know. The video also
switches to a format your device can support (e.g. HD instead of UHD or SD instead of HD).

Second Screen/ Display Mirroring allows you to send playback of Prime Video titles from a
"small screen" Amazon device to a "big screen" TV or media streaming device.

For screen mirroring the Amazon prime video content one of the two devices must be Amazon
device.

You can access below two links to check with the compatible devices to perform screen mirroring
and play Amazon prime videos:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201370390

https://www.amazon.com/gp/help/customer/display.html?nodeId=201460980

I’m sorry that we weren’t able to meet your expectations this time around. I hope that you will
allow us another opportunity to serve you in the future.

In this situation, I’ll forward your comments as feedback to our development department so that
it can be looked into and we can come up with possible ways to make third party devices more
compatible with Amazon services .

I would also like to thank you for bringing this to our attention. Customer feedback like yours
really helps us continue to improve and provide better service to our customers.
We look forward seeing you soon.

Music iOS
Music app ios

Music missing ios

DIGITAL CD SONG IN LIBRARY

Hello,

I'm sorry to know that you are unable to play "Blaze Away” music on Amazon Music Player.

I've checked your account and see that the CD is purchased, however due to some technical
reasons the digital version of "Blaze Away” was not delivered to your account.

To make this right, I've manually sent the digital version of the "Blaze Away” to your account.

I request you to refresh your Cloud Library to sync with your latest purchases by tapping the
gear icon to open Settings and then tapping Refresh Cloud Library in Amazon Music application
on iOS device.

Now to search for your music, tap the Search icon in the lower left corner. Enter the name of the
artist, album or song in the search bar.

If you find any difficulty, I request you to write us back with the confirmation so that we help you
with the concern at earliest.

We'll be happy to help you further with it.

Thank you for being Amazon's valuable customer.

BOOK RefUND

Hello,

I understand that you've accidentally ordered a Kindle copy of book "Lonely Planet Pocket
Lisbon (Travel Guide)" instead of paper copy.

As per your request, I've cancelled the digital copy of book "Lonely Planet Pocket Lisbon (Travel
Guide)" and issued a refund of £4.49 to your original payment card.
Rest assured you won't be charged again for the same.

Refunds usually go through within five to seven business days and you will see this amount
credited on your next statement.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions and on your account.

Should you require any assistance, please feel free to contact us . We are always here to help you
at any point of time you need us

Thank you for being Amazon's valuable customer.

CANCEL SUBSCRIPTION CONTACT US

Hello Manus,

I'm sorry to know that you have been charged in the amount of £3.99 on your account.

I've checked with your account and see that the charges are related to "Amazon Music Unlimited
for Echo Monthly" subscription is free for first 30 days. Free trial started on 25 December 2017
and ended on 24 January 2018. It was activated from your Echo (2nd Gen) device with name
"manus's Echo".

I'd like to inform you that when a free trial of the subscription is initiated, the subscription is set
to an 'Auto Renew', This is the reason when the free trial of the subscription gets ended, it gets
upgraded to a paid membership charging you the monthly subscription fee from your payment
card.

If you wish, I can go ahead and cancel the subscription for you and issue a refund for the same.
However, if I cancel the subscription then you will be unable to play Amazon music on Echo
device , for which we need your permission. We need your confirmation to cancel the
subscription if not needed.

I request you to write back to us with convenient option.

Waiting for your response. We'll be happy to help you further with it.

Thank you for being Amazon's valuable customer.


MUSIC ACCIDENTAL PURCHASE

Hello,

I'm sorry to know that you've been charged (£7.99 x 2) for auto-rip mp3 music files "Goin' Down South" and
"Howlin" to your account.

I would like to inform you that the auto-rip copies of the songs that comes with the physical CD are always free of
charge. This order was cancelled on 22/6/18 and so auto-rip was not added to your library.

Upon checking your account I see that you accidentally made digital purchase(Mp3 download) of the above two
music files charging you (£7.99 x 2).
The two music files that you deleted from music library are for orders #D01-3256981-8501443 , D01-5187178-
4927012 that were added to your library.

In this case, to get this right, I've cancelled the orders and issued a refund of (£7.99 x 2) to your original payment
card.

Rest assured you won't be charged again for the same.

Refunds usually go through within five to seven business days and you will see this amount credited on your next
statement

Let me assure you that we are here to take care of your problem and we do take full responsibility for any troubles
you have with orders, subscriptions and on your account.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

LOST / STOLEN
Hello Kim,

I'm sorry to know that the Kindle Paperwhite (5th Gen) on your account with name "Kim's Kindle" is lost/stolen.

I've checked your account and see that the Kindle is de-registered. Also I've marked it as a lost/stolen in our
systems. Marking a device lost/stolen will disable its wireless radio and unregister it from an account if it is
registered. No third person will be able to access the Kindle contents.

Note that deregistering the Kindle prevents others from using your Amazon account to make purchases,and access
contents however it is not equivalent to a factory reset, therefore we would highly recommend changing your
passwords for any third party applications you may have downloaded and used on the Kindle, such as web-based
email and Facebook.

Once you get your Kindle back I request you to write us back with the confirmation so that we can reinstate your
registration and you can then login with your Amazon credentials to use the Kindle device as before.

We are always here to help you at any point of time you need us.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

Thank you for being Amazon's valuable customer. contact us . We will be happy to help you.

Thank you for being Amazon's valuable customer.

Hello April,

This is Yaser from Amazon Technical Support Team.

I've checked your previous correspondence with us and understand that you are concerned with the data security
for the data that is available on damaged tablet.

Be assured, Amazon takes all security-related matters very seriously, and your account and data security is our top
priority. We have polices and security measures in place to ensure that your personal information remains secure.

Not to worry, please treat this email as confirmation from Amazon that all your data is safe and non of your data will
be misused and the device will be disposed securely.

Also, you can de-register the tablet from by accessing below steps so that once the device is de-registered it can't
be accessed as all your data is sync with your Amazon account. Note that deactivating the Kindle prevents others
from using your Amazon account to make purchases or access tablet.

1. Access www.amazon.co.uk/mycd
2. Click the "Your Devices" tab to view all devices registered to your Amazon account. Click "Deregister" under the
device you want to remove from your account.
I hope the previous information answers all your questions but if I missed anything or any other questions come up,
please reply to this email and I will gladly help you further until everything is clear as crystal!

Our customer's satisfaction and their convenience is very important to us above all else, it's the foundation on
which our company was built.

Let me assure you we're here to take full responsibility for any trouble you've had with your and prevent you from
bearing any kind of loss.

Thank you for being Amazon's valuable family member.

Hello,

I'm sorry to hear that your Kindle was stolen and you want to remove the card details under
your account.

I take this opportunity to help you with this.

I've now deactivated this Kindle from your account and noted this in our systems so that it can't
be registered by another person or to make any purchases using your payment card.

Note that deactivating the Kindle prevents others from using your Amazon account to make
purchases, however it is NOT equivalent to a factory reset, therefore we would highly recommend
changing your passwords for any third party applications you may have downloaded and used on
the Kindle, such as web-based email and Facebook.

Your Kindle's Serial Number is: #B00E1510149217K8. If you find your Kindle, please contact us
again and we can reinstate your registration.

If you require further assistance, you can reach Kindle Customer Support by clicking Contact Us
on our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

Thanks for your patience and understanding in this regard.

Found kindle email


Hello Neil,

Thank you for writing us with confirmation that you would like to activate the Fire (5th Gen)
with name "Neil's Fire"

"I'm glad you found your device and will be able to use it as before without any issues.

To get it right, I've removed the device from "lost/stolen" database in our systems and registered
it for you from my end.

Now I request you to connect tablet to Wifi and sync the tablet so that the registration we did will
be reflected on tablet.

1. Swipe down from the top of the screen and then tap Settings.
2. Tap Sync Device.

I would love to hear your feedback on the service provided to you today. Please share your
thoughts via the 'Did I solve your problem?' link below.

Let me assure you we're here to take full responsibility for any trouble you've had with your
account and prevent you from bearing any kind of loss.

Should you require any assistance please feel free to write back to us, we will be happy to assist
you.

Your patience and understanding is highly appreciated.

Thank you for being Amazon's valuable customer. We look forward seeing you soon.

UNKNOWN APP PURCHASE

Hello Kevin,

I'm sorry to know about the unknown order D01-4751090-5141453 placed on your account.

I've checked your account and see that it is a free application "DisneyLife" by Disney developers.

On further checking your account with our investigation department, confirmed that your
account is safe and secured. Amazon takes all security-related matters very seriously, and your
account security is our top priority. We have polices and security measures in place to ensure that
your personal information remains secure.

I've checked your account and see that the app was purchased from the Amazon appstore
application on your Fire TV (2nd Gen) with name "KEVIN's Fire TV" and serial number
G070GV08548401GS
As you're aware all the digital purchases get processed with the default 1- Click payment method
and it might be the reason that accidental purchase was done or might be someone from your
family who have access to your Fire TV accidentally placed order and installed.

Rest assured you've been not charged for them.

You can uninstall the application if not needed by performing below steps To delete an app from
your Fire TV device:

1. Select Settings > Applications > Manage Installed Applications from the Fire TV menu.
2. Find the app you want to uninstall and select it.
3. Choose the Uninstall option and then follow the on-screen instructions.

You can also uninstall apps from Your Apps & Games. Use your Fire TV remote to highlight the
app you want to remove, then press the Menu button to view more Options, including Uninstall.

Amazon Appstore apps are available to reinstall from your online account if you change your
mind. There is no charge to reinstall an app you previously purchased from the Appstore.

As an option, you can setup parental lock on Fire TV.

With Fire TV parental controls, you can block purchases from Amazon and restrict access to
selected content.

To set parental controls:

1. Select "Settings" from the Fire TV menu and open "Preferences".


2. Press the "Select" button to turn parental controls on or off.
3. Set your parental controls PIN if prompted. Use the "Menu" button to change between sets of
numbers and select "Next" when you're done.

After you set your PIN, you can manage the following parental controls preferences:

PIN Protect Purchases - Require your PIN to authorise purchases from Amazon (including
digital items and physical products.

Also, if the device(Fire TV with name KEVIN's Fire TV) is not with you or gifted to any of your
family and friends, to avoid unknown purchases from the device you can de-register the device
from your Amazon account to avoid charges to your payment card by following below steps:

1. Access www.amazon.co.uk/mycd
2. Click the "Your Devices" tab to view all devices registered to your Amazon account. Click
"Deregister" under the Fire TV device you want to remove from your account.

Should you require any further assistance, please feel free to contact us . We will be happy to help
you.

Thank you for being Amazon's valuable customer.


FIRE TV QUANTITY PURCHASE

Hello,

I'm sorry to know that you are finding difficulties to purchase more number of "FireTV 4k"
devices.

I've checked my resources and see that the purchases of the same Amazon Devices on single
account are subject to purchase quantity limits.

I'd like to inform you that Items with quantity restrictions have very low prices and/or a limited
supply, and we want to ensure that many customers are able to order them. As our prices and
product supply change, these limits may change too. When you reach the quantity limit on a
product and try to order more you will receive a message in your Amazon Shopping app stating
that you cannot order more of this product yet.

For the "Fire TV with 4K Ultra HD" device I see that as of now the limit is 2 quantity per
account.

Please accept my apologies for any inconvenience this might cause.

As an alternative to get more quantity of the same device, you may consider purchasing the
device from different accounts like of your family members or friends and get the required
quantity of Fire TV with 4K Ultra HD device. Also you can either try again at a later date (a week
time).

Perhaps you may also check the availibility of Fire TV 4K from retail stores near your location.
I've provided the Fire TV retail stores contact information in below link which will help you:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201265630

I’m sorry that we weren’t able to meet your expectations this time around. I hope that you will
allow us another opportunity to serve you in the future.
Also I would like to take this concern as a feedback and will forwarded it to our dedicated team
so that it helps us continue to improve our services.

I appreciate your interest in the device and thankful for supporting and being with us so long.

Alexa will not play Human CD by rag and bone man. She has played it in the past but now says
it is not in my library. Why?
She will play the single if I ask her but not the album. My subscription to Amazon music is up to
date.

Automatic Speech Recognition hears "Chuck How

PRIME DEAL QUANTITY

Hello,

I'm sorry to know that you are experiencing issue with the purchase of "Bose SoundLink Revolve Plus
Bluetooth Speaker, Triple Black + Black Amazon Echo Dot (2nd Generation)" offer.

I've checked with the offer and see that it is a prime day offer. I would like to inform you that as it is a
prime deal you can purchase different quantity per account depending on the availability of the product
and it is limited to one quantity if it is a bundle offer that is two devices in one.

I'd like to inform you that Items with quantity restrictions have very low prices and/or a limited supply,
and we want to ensure that many customers are able to order them. As our prices and product supply
change, these limits may change too. When you reach the quantity limit on a product and at checkout
time the website checks if it is a bundle offer or single device and based on availability limits the
quantity.

I personally apologize for the misunderstanding due to website.

I would have surely helped you if there was any option to allow 2 quantities of offer for you from my
end. However due to the terms and conditions of the deal I am unable to go over it and help you.

However, as an alternative to get more quantity of the same offer, you may consider purchasing the
device from different accounts like of your family members or friends and get the required quantity.

I’m sorry that we weren’t able to meet your expectations this time around. I hope that you will allow us
another opportunity to serve you in the future.

Also I would like to take this concern as a feedback and will forwarded it to our dedicated team so that
it helps us continue to improve our services.

I appreciate your interest in the device and thankful for supporting and being with us so long.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

Thank you for being Amazon's valuable customer.


RETURN POSTAGE

I'm sorry for all the inconvenience you had in returning the faulty Echo
> device. I understand that you've tried everything possible from your end to
> return the device and I do appreciate your efforts.
>
> I tried creating another pick up, however there isn't any option. In this
> case, I'd request you to return the device through any carrier service at
> your convenience. Please enclose a note with your return mailing label i.e.
> (DcgdtQPXRRMA). Wrap the parcel securely and post it to us at the below
> address. Our returns centre will need the return mailing label to process
> the return.
>
> Amazon.co.uk Customer Returns
> Amazon Way
> Dunfermline
> Fife
> KY118ST
>
> Please let us know the costs you incurred in returning the item, we’ll be
> glad to reimburse your return delivery costs. Please reply to this e-mail
> and attach your receipt to the reply as a PDF, JPG or PNG file.
>
> Should you require any additional information, write back to us and we
> will assist you accordingly.

Hello Joan,

Good to know that you received a new Echo Dot to use.

I've checked all our previous correspondence with us. I'm sorry for all the trouble caused to you
to deliver the device to your address.

Thank you for sharing the postage receipt with us. As per the cost incurred for postage, I've
refunded £3.45 to your original payment card.

Refunds usually go through within five to seven business days and you will see this amount
credited on your next statement.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions and on your account.

Should you require any further assistance, please write back to us. We are always here to help
you at any point of time you need us.

Thank you for being Amazon's valuable customer.

BLURBS

kindle content waiting delivery

OVERDRAFT CHARGES

I know my words can no longer change what has happened but still I want to
> make things right.
>
> I understand the inconvenience this situation has caused and on this
> occasion, I'd like to give you £10.00 promotional credit as a goodwill
> gesture, for use towards your next Amazon.co.uk order.

Hello Kelly,

This is Lidonna from the Music support team.

I'm sorry to hear that the Music Unlimited charge has caused you overdraft charges. We can't
offer you a refund as Amazon.co.uk cannot be held responsible for these charges in this case.

I understand the inconvenience this situation has caused and on this occasion, I'd like to give you
£20.00 promotional credit as a goodwill gesture, for use towards your next Amazon.co.uk order.

Please note that this will only be visible when you place an order, it won't appear in the "Gift
cards" section of Your Account

Promotional credit must be redeemed at our website, towards the purchase of products sold and
fulfilled by Amazon. Promotional credit can't be used to purchase Amazon.co.uk Gift Cards,
items sold by third party Sellers including Warehouse Deals, products sold and distributed by
Audible, against Kindle books, delivery costs, or against gift wrapping costs.

When paying for an order with promotional credit you will have to add the relevant item(s) to
your Shopping Basket and complete your order via checkout. If you use our 1-Click ordering
method, any promotional credit might not apply to your order.

When you place a qualifying order, you'll be able to see that the value of your promotional credit
has been deducted from the total cost. Any unused funds will be retained in your account to be
used at a later date.

You can view the terms and conditions for promotional credit here:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201895970

Firstly, I would like to apologise for the inconvenience caused in this regard.

From your email, I understand your concern regarding the overdraft charge. It is never our
intention to cause any sort of inconvenience to our valued customers like you.

I've looked in to your account and can see that Amazon Music Unlimited membership was signed
up in your account on May 21, 2018.

Since you didn’t cancel your membership before the free trial ended 30 days later, you were
charged the £9.99 monthly membership fee. You were charged automatically so that you wouldn't
experience any lapse in benefits.

On checking further, I can see that my colleague has processed refund for the membership on
June 22, 2018. The reason we ask you to wait for 5 - 7 business days for the refund to be
processed is for your bank to process the refund on their end. Since the time for the refunds to be
processed by the banks are different we ask our customers to wait maximum of 5 - 7 business
days.

Rest assured, mostly the refund would be processed within the time limit.

However, as previously informed by my colleague we can't offer you a refund as Amazon.co.uk


cannot be held responsible for these charges in this case.

Due to the inconvenience caused on this occasion, my colleague has £20.00 promotional credit as
a goodwill gesture, for use towards your next Amazon.co.uk order.

Please note that this will only be visible when you place an order, it won't appear in the "Gift
cards" section of Your Account

Promotional credit must be redeemed at our website, towards the purchase of products sold and
fulfilled by Amazon. Promotional credit can't be used to purchase Amazon.co.uk Gift Cards,
items sold by third party Sellers including Warehouse Deals, products sold and distributed by
Audible, against Kindle books, delivery costs, or against gift wrapping costs.

When paying for an order with promotional credit you will have to add the relevant item(s) to
your Shopping Basket and complete your order via checkout. If you use our 1-Click ordering
method, any promotional credit might not apply to your order.

When you place a qualifying order, you'll be able to see that the value of your promotional credit
has been deducted from the total cost. Any unused funds will be retained in your account to be
used at a later date.

You can view the terms and conditions for promotional credit here:

Hello,

I'm sorry to know that you're unable to redeem the promotional credit under your account.

To locate the promotional balance available in your account, please visit our digital product page and
follow the steps provided below:

1. First, sign in to your Amazon account.


2. Once you have signed in, please visit the following product page as example:
To locate promo balance which can be applied to Amazon Videos:
https://www.amazon.co.uk/gp/product/B0141QXK96
To locate promo balance which can be applied to Amazon Music:
https://www.amazon.co.uk/gp/product/B005NF0PHK
3. Click on More Option or “Add or Redeem a gift card or promotion code” under the price listed
(More purchase options) for the title.
4. You can see the promotional credit balance under the “Your Balance” tab listed in the pop out box.

When you place your next qualifying order, any available promotional balance will automatically
apply. You can see the promotional amount applied in your order details after your purchase completes:

I've checked your recent correspondence with us, and I can see that we have requested refund of
£9.99 on June 23, 2018. Normally, refunds are processed within 5 to 7 business days. While I
understand that you are being charged for the overdraft fees until the refund is credited to your
account, I can see that my colleagues have added £35 (£20 on June 22 & £15 was added on June
25) worth of promotional credits to your account.

I'm sorry that this subscription charge has caused your account to go in to overdraft. At this
point, we only have an option to reimburse you for the subscription fee (which we have already
issued to your account on June 23, 2018).
Unfortunately, we don't have an option to cover anything beyond these charges. However, my
colleagues have added the promotional credits to your account as an exception, as it was the only
available way for us to cover these charges.

Upon checking your account, I can see that you have already used a part of these credits on your
recent order - where promotional credits of £25.99 were applied on the order (ref. 204-2164394-
6786752). You have a remaining balance of £9.01 on your account.

Hello Jamie,

This is Bryan from Amazon Kindle. I am really glad to assist you today.

I've reviewed in your transactions and I've found that these charges are associated with the
Kindle Unlimited (2nd July £7. 99) and with the Eurosport Player (7th July £4.99) subscriptions
in your Amazon account.

As an effort to provide you with the fastest resolution, I've turned off the auto-renewal setting for
each of them and I've cancelled both subscriptions to avoid more incoming charges. Also, I have
refunded your subscription charges of £7.99 and £4.99. These refunds should be issued to the
original payment method within the next 5-7 business days and will appear as a credit on your
next billing statement.

Remember that you can reactivate these subscriptions from Kindle devices, Fire Stick devices or
from the website as well.

Please let us know if there is something else we can address for you, Jamie.

I hope this helps! We look forward to seeing you again soon.

Hello,

From your comments in email, I understand that you would like to cancel the subscription.

Upon checking your account, I see that there are three subscriptions active on your account :

1. Amazon Music Unlimited Monthly Prime Discount


2. Kindle Unlimited Paid Membership (UK)
3. Prime Monthly Paid

As the name of the subscription was not mentioned, I'm unable to determine exactly which
subscription you would like to cancel.
In this case, I request you to write us back with the subscription name you would like to cancel so
that we can go ahead cancel it for your without any delay as you might lose contents of the
subscription if wrong subscription is cancelled.

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate resolution and in
my experience, this is the best way to be certain that your issue is resolved more appropriately.

You can also cancel the subscriptions as per your convenience by accessing below links:

1. To cancel Music unlimited : https://www.amazon.co.uk/help/musicunlimited/manage

2. To cancel Kindle unlimited:

Go to https://www.amazon.co.uk/gp/kindle/ku/ku_central
Select "Cancel Kindle Unlimited Membership”
On the next page select "End Membership" to confirm the cancellation.
Your membership benefits will be active until the next billing date.

3. To cancel Prime membership:

Access : http://www.amazon.co.uk/manageprime then click "Do not continue".

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions and on your account.

Thank you for being the most valued customer to Amazon. We look forward to seeing you soon.

Feedbacks

Rest assured, we are here to take care of issues you encounter and we always endeavour to
provide the best service to our valued customers and aim to ensure that the issue is resolved to
the fullest satisfaction.

Hello Alex,

Greetings From Amazon! I hope this email finds you in the best of health.

I've reviewed your email and I understand your concern regarding transferring the Amazon gift
card into a X-box gift card.
Rest assured, I'll definitely help you in this matter.
In this case to help you with this and make things right for you we require the details of the gift
card which you wish to transfer into X-box.
I would request you to help us with the details of gift card or send us the image to cs-
reply@amazon.co.uk so that we can help you further.

If you have any further concerns, please feel free to write us back we are always here to help you
at any point of time.

Rest assured, we will take each and every action to prevent you from bearing any loss at
Amazon.co.uk as we value our customer's investment and trust more than anything else.

On a personal level, I appreciate your patience, cooperation and understanding in this matter. It
is our privilege to have you as our valued customer & we want to make sure you are always taken
care of.

Thanks for your understanding and patience. I hope you'll understand our limitations in this
regard.

I'll take this as feedback and forward it to our Amazon's music development team as high
priority for consideration as we make future improvements. Customer feedback like yours is very
important in helping us continue to improve the experience of using our Amazon music service.

It is our privilege to have you as our valued customer & we want to make sure you are always
taken care of.

Hello,

Thank you for writing to us and let us know about our services.

I really appreciate your efforts to bring it to our notice that you liked our delivery services and
other service provided by us.

Also, I'm sorry as you find it difficult with Amazon prime TV services.

I personally thank you for your suggestion to us to improve our Prime services.

I've made a note of the points you mentioned on the user interface, category arrangement and
layout. I've taken your comments as a feedback and forwarded it to our development team and
also prime video service team so that they can look into it and come to know about your
experience with the service and make improvements accordingly.
Be assured all our customer feedback are taken care of on serious note, as this is what our
customers expect from us to be a happy Amazon family member.

Also, it will be helpful if you could reply to this email mentioning more details on the other
improvements with Prime video services.

It will be a great contribution from your end.

I seek your patience and understanding while we work and make changes to our Prime services.

We look forward to see you again soon.

Thank you for being Amazon's valuable customer.

I can understand that requesting you to write back again may add further to your inconvenience.
This is just to ensure that we can help you with this to your satisfaction.
>
> However, this does not mean your inconvenience and disappointment will go unnoticed. To
ensure utmost attention, I've forwarded your comments as feedback to the relevant department.
>
> Please be assured they'll investigate the issue further and take necessary actions to ensure that
such instances are not repeated in future.
>
> The feedback you've provided has been passed on to the relevant team and will be used in
reviewing the service provided by Carrier.
>
> As a representative of Amazon, I would like to assure you that your complaint has been
forwarded and your future order's will be delivered without any problems.
>
> For any further assistance, please let us know. We will be happy to help you.
>
> I personally appreciate your patience and understanding in this regard. We look forward to
seeing you again soon.
>

If you're still experiencing an issue, you can reach us via chat or freephone directly by clicking
the Contact Us option at a time that best suits you on any of our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport
When you visit our website and select Contact Us, click on the "Phone" tab, enter your number,
and we will call you right back. For chat, please click on the "Chat" tab on the Contact Us help
page.

More questions? It would be easier to help you over the phone or via chat. You can reach Kindle
Customer Support by clicking Contact Us on our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

Hope this helps, take care!

For live assistance, please use the links below to either request a call from us at your convenient
time or start a chat.
>
> Please note that you don't need to call us, you just need to enter your phone number using the
below link and our customer executives will contact you. I'm sorry as I'm asking your to do this
extra step, but please note that we would really like to assist you better. If you're unable to
contact us via Phone, I request you to contact us via our Online Chat support so that we can
assist you further.
>
> Please click this link for call--> http://www.amazon.co.uk/clicktocall-kindlesupport
> Please click this link for chat --> http://www.amazon.co.uk/clicktochat-kindlesupport

normal Refund

Hello,

I understand that you would like to cancel the pre-order for the movie "Patrick".

I've checked your account and on your request cancelled the pre-order for you and also issued a
complete refund of £13.99 to your original payment card.

Rest assured you won't be charged again for the same.

Refunds usually go through within five to seven business days and you will see this amount
credited on your next statement.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions, devices and on your account.
Waiting for you response. Please do write us back so that we can help you further with it.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

SUBS CANCEL

Hello,

I'm sorry to know about unknown £7.99 charges on your account.

Upon checking your account, I see that there are two subscriptions active on your account.

1. Kindle unlimited subscription: The subscription was initiated as a free 30 days trial on Sunday,
24 April 2016 which later was upgraded to paid membership on Tuesday, 24 May 2016 charging
you the monthly subscription fee of £7.99 as the Auto renew option was turned 'ON'

2. Prime membership: This subscription was activated on Friday, 11 August 2017 charging you
the monthly subscription fee of £7.99.

If you wish, I can go ahead and cancel the subscription for you and issue a refund for the same.
However, if I cancel the subscription then you will lose access to subscription contents, for which
we need your permission. We need your confirmation to cancel the subscription if not needed.

I request you to write us back with the confirmation with the name of the subscription if you wish
to cancel the subscription so that we can help you at earliest with it.

I can understand that requesting you to write back again may add further to your inconvenience.
This is to ensure that we can help you with this to your satisfaction.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions, devices and on your account.
Waiting for you response. Please do write us back so that we can help you further with it.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

In case if you find any difficulty, I request you to write us back with the confirmation so that we
can escalate the issue to our technical team for further insight.

Also, you can contact us via chat or free phone so that we can work together on the concern in
real time and get the issue resolved at earliest for you without any delay.

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

We are always here to help you at any point of time you need us.

Thank you for being the most valued customer to Amazon. We look forward to seeing you soon.

Hello,

I'm sorry to know that you were charged £2.99 & £4.99 per month on your account.

I've checked your account and see that the charges are for two Video channel subscriptions active
on your account.

The subscription for "Kriminal" channel was activated as a free 7 days trial on Friday, 17
November 2017 and updated to paid membership on Friday, 24 November 2017 charging
£2.99/month.

The other subscription is for "Discovery" channel that was activated as a free 7 days trial on
Saturday, 19 August 2017 and updated to paid membership on Saturday, 26 August 2017
charging £4.99 /month.
Both the subscription were activated from the Amazon Fire TV stick (2nd Gen) with name
"louise's Fire TV stick" registered on your account.

If you are unaware of this subscription and would like to cancel it for a refund, I can go ahead
and cancel the subscription for you and issue a refund for the same. However, if I cancel the
subscription then you will lose access to subscription contents, for which we need your
permission. We need your confirmation to cancel the subscription if not needed.

I'd request you reply back to this email so that we can cancel the subscription and issue full
refund towards your payment card.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions, devices and on your account.

I hope you can contact us soon so we can help solve this problem quickly. We are always here to
help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

I'm sorry to know that you have been charged £9.99 monthly on your Bank Statement for
"Amazon Music Unlimited All Devices Monthly" subscription.

Upon checking your account, I see that there is "Amazon Music Unlimited All Devices Monthly"
subscription is active on your account. The subscription was activated as a free trail for 30 days
on Sunday, 4 March 2018 which later got converted into a paid subscription on Tuesday, 3 April
2018 by charging you £9.99 monthly as the Auto renew option was turned 'ON'.

As you were unaware of the subscription and not availing any benefit of the subscription, I've
cancelled the subscription and issued a refund for £9.99 * 4 months and £7.99 * 1 month(47.95),
this will go through within the next 5- 7 business days and will appear as a credit on your billing
statement.

Please be assured that you will not be charged for this subscription in future as I've cancelled the
subscription from my end.
We would love to hear your feedback on the service provided to you today. Please share your
thoughts via the 'Did I solve your problem?' link below.

Let me assure you we're here to take full responsibility for any trouble you've had with your
account and prevent you from bearing any kind of loss.

If I relate it to myself I can completely understand how frustrating and annoying the situation
can be when something like this happens but believe us it was never our intention. Please accept
my sincere apologies for this.

Should you require any assistance please feel free to write back to us, we will be happy to assist
you.

Your patience and understanding is highly appreciated.

Thank you for being Amazon's valuable customer. We look forward seeing you soon.

Hello Henry Harrison,

I'm sorry to know that you have been charged £9.99 on your Bank Statement for "Amazon Music
Unlimited All Devices Monthly" subscription.

As you were not availing any benefit of the subscription ("Amazon Music Unlimited All Devices
Monthly" for £9.99), I've issued a refund for £9.99, this will go through within the next 5- 7
business days and will appear as a credit on your billing statement.

Just so you know all the digital purchases are processed via 1-click payment information.

Further, I'll share your feedback with our Amazon Music development team regarding the 1-
click purchase. I know they'll want to hear about your experience.

Your feedback helps us improve your experience with Amazon Music.

Please feel free to forward any future comments or suggestions about our website to us. Each
suggestion will be read and taken into consideration by the Amazon Music development team
best suited for reviewing your idea.

We would love to hear your feedback on the service provided to you today. Please share your
thoughts via the 'Did I solve your problem?' link below.
Let me assure you we're here to take full responsibility for any trouble you've had with your
account and prevent you from bearing any kind of loss.

Should you require any assistance please feel free to write back to us, we will be happy to assist
you.

Your patience and understanding is highly appreciated.

Thank you for being Amazon's valuable customer. We look forward seeing you soon.

Hello Steven Fairhurst,

I'm sorry to know that you have been charged £7.99 monthly on your Bank Statement.

Upon checking your account, I see that the charges your are referring to is for Amazon Music
Unlimited Monthly Prime Discount subscription and Prime Monthly Paid subscription.

I'd like to inform you that there is Amazon Music Unlimited Monthly Prime Discount and Prime
Monthly Paid subscription is active on your account. The subscription (Amazon Music Unlimited
Monthly Prime Discount ) was active as a free trail for three months which later got converted to
paid by charging you £7.99 monthly as the Auto renew option was turned 'ON'.

Further, regarding the Prime Monthly Paid subscription. I see that the subscription was active as
a free trail which later got converted to paid by charging you £7.99 monthly.

I can cancel the subscription from my end, However if I cancel the subscription you may loose to
your Music and Prime benefit.

If you are unaware of the subscription I request you to write us back with the confirmation. So
that we can cancel the subscription and assist you further with the refund.

If I relate it to myself I can completely understand how frustrating and annoying the situation
can be when something like this happens but believe us it was never our intention. Please accept
my sincere apologies for this.

Let me assure you we're here to take full responsibility for any trouble you've had with your and
prevent you from bearing any kind of loss.

Your patience and understanding is highly appreciated.

Thank you for being Amazon's valuable customer. We look forward seeing you soon.
The subscription was initiated as a free trial on Tuesday, 12 December 2017 which later was
upgraded to paid membership on Thursday, 11 January 2018 charging you the monthly
subscription fee of £7.99.

I'd like to inform you that when a free trial of the subscription is initiated, the subscription is set
to an 'Auto Renew', This is the reason when the free trial of the suSUBS CANCELbscription gets
ended, it gets upgraded to a paid membership charging you the monthly subscription fee from
your payment card.

If you wish, I can go ahead and cancel the subscription for you and issue a refund for the same.
However, if I cancel the subscription then you will lose access to subscription contents, for which
we need your permission. We need your confirmation to cancel the subscription if not needed.

Rest assured you won't be charged again for the same.

Refunds usually go through within five to seven business days and you will see this amount
credited on your next statement.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions, devices and on your account.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

If you wish, I can go ahead and cancel the subscription for you and issue a refund for the same.
However, if I cancel the subscription then you will lose access to subscription contents, for which
we need your permission. We need your confirmation to cancel the subscription if not needed.

I request you to write us back with the confirmation to cancel the subscription so that we can
help you at earliest with it.

Waiting for you response. Please do write us back so that we can help you further with it.

Thank you for you patience and understanding.


Be assured Amazon always want all our customers to be happy with our services and try to come
up with different offers always.

For the meantime, please extend your patience and co-operation while we work
on this.

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

Thank you for being the most valued customer to Amazon. We look forward to seeing you soon.

I can understand that requesting you to write back again may add further to your inconvenience.
This is just to ensure that we can help you with this to your satisfaction.
>
> However, this does not mean your inconvenience and disappointment will go unnoticed. To
ensure utmost attention, I've forwarded your comments as feedback to the relevant department.
>
> Please be assured they'll investigate the issue further and take necessary actions to ensure that
such instances are not repeated in future.
>
> The feedback you've provided has been passed on to the relevant team and will be used in
reviewing the service provided by Carrier.
>
> As a representative of Amazon, I would like to assure you that your complaint has been
forwarded and your future order's will be delivered without any problems.
>
> For any further assistance, please let us know. We will be happy to help you.
>
> I personally appreciate your patience and understanding in this regard. We look forward to
seeing you again soon.
>

If you're still experiencing an issue, you can reach us via chat or freephone directly by clicking
the Contact Us option at a time that best suits you on any of our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number,
and we will call you right back. For chat, please click on the "Chat" tab on the Contact Us help
page.

More questions? It would be easier to help you over the phone or via chat. You can reach Kindle
Customer Support by clicking Contact Us on our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

Hope this helps, take care!

For live assistance, please use the links below to either request a call from us at your convenient
time or start a chat.
>
> Please note that you don't need to call us, you just need to enter your phone number using the
below link and our customer executives will contact you. I'm sorry as I'm asking your to do this
extra step, but please note that we would really like to assist you better. If you're unable to
contact us via Phone, I request you to contact us via our Online Chat support so that we can
assist you further.
>
> Please click this link for call--> http://www.amazon.co.uk/clicktocall-kindlesupport
> Please click this link for chat --> http://www.amazon.co.uk/clicktochat-kindlesupport

If you're still experiencing an issue, you can reach us via chat or freephone directly by clicking
the Contact Us option at a time that best suits you on any of our Kindle Support pages at:

http://www.amazon.co.uk/contact-us

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number,
and we will call you right back. For chat, please click on the "Chat" tab on the Contact Us help
page.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201460880
Hello, June,

My name is Andrea and I will be assisting you. Thank you for taking the time to contact us today.

I understand from your email that you received an email than mentioned your Music free trial
but you don't recall getting one.

I did a little bit of research in your account and you actually have the Music Unlimited
Subscription for Echo, I can see that it was acquired and used from your Echo device.

Amazon Music Unlimited is an on-demand music streaming service that offers access to tens of
millions of songs through the Amazon Music app and Amazon Music for Web.

The service also includes thousands of Playlists curated by Amazon's music experts, music
recommendations, and personalised streaming Stations, as well as access to live English audio
streams of Bundesliga 1 matches and conferences. Playback is unlimited and ad-free.

If you don't want this subscription on your account, we can definitely cancel it and remove it
from your account, just reply to this email authorising us to do so, is just that I don't want to do
any major changes in your account without you having all the information and giving us
permission to proceed.

If you have any other question about this or any other matter, please go ahead and contact us, we
will be more than happy to assist you!

You can contact Customer Service by clicking on the "Contact Us" button on any of our Amazon
Music Help pages:

www.amazon.co.uk/amazonmusic/help

Or call:

- 0800 279 7234 UK Customers


- +44 0 800 279 7234 - UK Free phone UK Customers
- International: +44 203 356 6212 – charges may apply

I hope this helps!

It was a pleasure for me to assist you!


Non account

I understand your concern regarding the unknown charge.


>
> With regards to this, I have checked your records and I can confirm that the charge is related
to Kindle Unlimited membership and is not subscribed under your account
"sianaustin36@gmail.com".
>
> For security reasons, we can take action or send order information to the e-mail address that is
associated with the Kindle registered Amazon.co.uk account. This is the only way to be certain
that the request is coming from the account holder and that all personal information is protected.
We're sorry for any inconvenience this causes.
>
> However, I can see that the Kindle Unlimited was subscribed under different account; the
account under which you have logged in is not the same as the one in which your Kindle
Unlimited was subscribed.
>
> To serve you better, I have provided the domain of the email address (@hotmail.com ) in which
Kindle Unlimited was subscribed.
>
> I suggest that you check for alternative Amazon.co.uk accounts you may have with a different
password or e-mail address.
>
> Please note that the purchase and download of digital content from Amazon.co.uk, including
content from the Kindle Store, is associated with the Amazon.co.uk account used to make the
original purchase. As a result, Kindle content cannot be shared or transferred between two
separate Amazon accounts.
>
> In this case, If you wish to cancel your Kindle Unlimited membership kindly contact us from
the email address (@icloud.com). So that we can cancel and issue a refund for you.
>

If your Amazon Fire TV doesn't reset or if you're still experiencing


> problems with your device, I suggest you contact us via Phone or Chat to
> identify the exact problem with the device and can create a replacement
> based on the warranty of your Fire TV device by providing the necessary
> information to return the faulty one.
>
> Please understand that email medium is not secure to share account
> information, hence, replacement for Fire TV devices can only be done over
> the phone or chat as we need to verify your delivery address and payment
> card for the replacement order.
>
> You can reach us 24 hours a day, 7 days a week by clicking the "Contact
> Us" option on our support pages:
>
> https://www.amazon.co.uk/firetvsupport
>
>

> I realise that at this point of time asking you to contact us again would
> be disappointing, but in a situation like this, it is very important for us
> that we provide you with accurate resolution and in my experience, this is
> the best way to be certain that your issue is resolved more appropriately.
>
> Thank you for your patience and understanding in this regard.
>
> We hope you can contact us soon so we can help solve this problem quickly.

I'm positive about steps would work and you will be able to see all the music files you purchased.

In case, if the issue still persists, I request you to write us back with the confirmation so that we can help you further
with it and resolve the issue at earliest.

You can also contact us via phone or chat so that we can together troubleshoot the issue in real time and if needed
escalate the issue to our dedicated technical team, so that they can narrow down the cause of issue and help get
the issue resolved.

To contact us via phone: https://www.amazon.co.uk/clicktocall

To contact us via chat: https://www.amazon.co.uk/clicktochat

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello,

I'm sorry to know that you were charged £7.99/ month on your account.

On checking your account, I found that the charges are for "Kindle Unlimited " subscription. The subscription was
initiated as a free 30 day trial on 11 March 2018 which later was upgraded to paid membership on 10 April 2018
charging you the monthly subscription fee of £7.99.

I'd like to inform you that when a free trial of the subscription is initiated, the subscription is set to an 'Auto Renew',
This is the reason when the free trial of the subscription gets ended, it gets upgraded to a paid membership
charging you the monthly subscription fee from your payment card.

You were charged for the subscription from April to July 2018.

If you're unaware of this subscription and would like to cancel it for a refund, I can go ahead and cancel the
subscription for you and issue a refund for the same. However, if I cancel the subscription then you will lose access
to subscription contents, for which we need your permission. We need your confirmation to cancel the subscription
if not needed.

I'd request you reply back to this email so that we can cancel the subscription and issue full refund towards your
payment card.

Let me assure you that we are here to take care of your problem and we do take full responsibility for any troubles
you have with orders, subscriptions, devices and on your account.

I hope you can contact us soon so we can help solve this problem quickly. We are always here to help you at any
point of time you need us.

Thank you for being Amazon's valuable customer.

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient resolution
and this is the best way to be certain that your issue can be resolved more appropriately.

Greetings! I'm Rajani, from Amazon UK Customer Service. I hope this email finds you in the best of health.
We hope you can contact us soon so we can help solve this problem quickly.

I'd request you to give us some time, customer interests and feedback is always looked in depth here at
Amazon. We'll surely try an action upon your request as soon as possible.

Rest assured, we are here to take care of issues you encounter and we always endeavor to provide the
best service to our valued customers and aim to ensure that the issue is resolved to the fullest satisfaction.

Our customer's satisfaction and their convenience is very important to us above all else, it's the foundation
on which our company was built. Be assured that we'll continue working hard to ensure that you receive
accurate service, and also to minimize the chances of anything like this occurring again.

If you face any issues in future or if you need any further assistance, then please contact us and we'll make
sure that we resolve it to your satisfaction.

We would never want to disappoint a valued customer like you and we always endeavor to assist our
customer with the best of our service so we can ensure that we fulfillall of their needs, however sometimes
we fail to do so due to factors out of our control.
To reach an Amazon support specialist directly via phone or chat, please click the Contact Us button in the
right-hand column of our Amazon Help pages:

Hello Gautam,

I'm sorry to know that you have charged £4.99 monthly on your Bank Statement.

I've gone through our previous correspondence with you via chat and I see that the charge which
you are referring to is for Starz Play Video Channel subscription.

Upon checking your account, I see that the Starz Play Video Channel subscription was activated
as a free trail which later got converted into a paid subscription by charging you £4.99 monthly
as the Auto renew option was turned 'ON'.

As you were unaware of the subscription and not availing any benefit of the subscription, I've
cancelled the subscription and issued a refund for the Starz Play Video Channel subscription, this
will go through within the next 5- 7 business days and will appear as a credit on your billing
statement.

Further, I see that the subscription was activated from Amazon Fire tick device (gautam's Fire
TV stick) which is registered on your account.

I also recommend you to confirm with your family and friend who have access to your account.

If in case Amazon Fire tick device is not with you (or) you have gave this devices to any of your
friends (or) Family members without de-registering from your account. I recommend you to de-
register your devices from Manage Your Content and Devices by clicking on the below link.

www.amazon.co.uk/mycd

Click the "Your Devices" tab to view all devices registered to your Amazon account. Click
"Deregister" under the Amazon Fire tick device you want to remove from your account.

Please be assured that you will not be charged for this subscription in future as I've cancelled the
subscription from my end.

Amazon takes all security-related matters very seriously and your account security is our top
priority. We have polices and security measures in place to ensure that your personal information
remains secure.

Should you require any assistance please feel free to write back to us, we will be happy to assist
you.

Your patience and understanding is highly appreciated.


Thank you for being Amazon's valuable customer. We look forward seeing you soon.

FIRE HD 10 kids tablet discount

> Your Account Amazon.co.uk


> Message From Customer Service
> Hello Kelly Cartmail,
>
> I understand that you'd like to pre-order two blue colour kids fire 10 for your boys instead one
of each.
>
> I'd like to let you know that this offer is system generated by default, due to which i'm unable
to apply any changes manually from my end. I apologies for the inconvenience in this regard.
>
> As an alternative, you can go ahead purchase the devices at offered prices and later you can
purchase the case separately for one of the device, once its available in our website, after placing
the case order let us know so that will be able to help you with refund as one time exception.
>
> I hope you understand our limitations over email medium.
>
> Should you require any assistance or information, please feel free to contact us back. We look
forward seeing you soon.
>
> To contact us:
>
> http://www.amazon.co.uk/contact-us
>
> We hope you can contact us soon so we can help solve this problem quickly.
>
> We look forward seeing you soon.

MUSIC UNLIMITED 4 MONTH

Hello,

I understand that you are concerned with the 4 Months of Amazon Music Unlimited promotion
offer.

I'm sorry for the misunderstanding with the promotion offer. I'd like to inform you that this
offer is exclusively available for Prime members who are also new Amazon Music Unlimited
subscribers . Also, the 4 months for £0.99 promotional offer applies to the Amazon Music
Unlimited Individual plan.

I've checked your account and see that Amazon Music unlimited subscription was initiated as a
free trial on 30 March 2018 which later was upgraded to paid membership on 29 April 2018 on
your account. The plan was cancelled on 29 June 2018 and later again it is activated on 3 July
2018 which charged you normal subscription amount of £7.99/ month.

As per the terms and conditions, the offer for 4 month of music unlimited at £0.99 is valid for new
customers who are subscribing for the first time.

As the subscription was previously used the offer didn't applied when you activated the
subscription.

I completely agree that this offer was seen as a Pop up notification on Amazon shopping app,
when however when ineligible customers click on the link no action is taken and customer can see
the subscription at regular prices. It was a general pop up message triggered to all amazon apps,
However to be eligible for the offers you need to fulfill T&C to get the offer.

Please refer to this link and scroll down to end of the page to see the T and C.
https://www.amazon.co.uk/gp/dmusic/promotions/AmazonMusicUnlimited

I would have surely helped you with the offer if there was any possible options.As per your request,
I've cancelled the subscription and issued a refund of £7.99 to your original payment card.

If you wish to cancel the activated subscription, I can cancel the subscription and issue a
complete refund for the same. However if I cancel the subscription you will lose access to the
subscription content. Before taking any action, we need your permission.

I request you to write back to us with convenient option.

Rest assured you won't be charged again for the same.

Refunds usually go through within five to seven business days and you will see this amount
credited on your next statement.

I’m sorry that we weren’t able to meet your expectations this time around. I hope that you will
allow us another opportunity to serve you in the future.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.


Clippings deleted

his is Bryan from Amazon Kindle. I am really glad to assist you today.
> I’ve reviewed the email that you’ve sent us and I do understand that you've
> deleted the file under the name of "My Clippings". According to your
> email it was deleted as an accident and you would like to obtain guidance
> about how to recover your highlights saved in there. I will gather
> information enough to share with you the best resolution for this situation.
>
> In this kind of situations there are few steps that we can try in order to
> recover this information. This folder is part of the software of your
> device and modifying or deleting this content will impact your books. I
> totally understand that this situation was created as an accident, let's
> try to complete some steps to see if we can obtain any progress.
>
> First of all, I would recommend you to delete one of the books that you
> know contains highlights. In that way, after deleting the book from your
> device, you can restart your Kindle and try to download it from your
> archived items in the cloud. Please open the book and review if the
> highlights are there or not yet. The second step is to review if your
> Kindle has "Annotations Backup" enabled. This feature backs up, to Amazon
> servers, annotations for books purchased from Amazon but not annotations
> for any of your other books or personal documents. You find that Kindle
> setting with Menu button/Settings/Menu button.
>
> If the problem persists after these previous troubleshooting steps, the
> best option would be to contact us via phone/chat so we can follow some
> real-time troubleshooting steps.
>
> Please let us know if there is something else we can address for you.
>
> You can contact Customer Service by clicking on the Contact Us button on
> any Help page:
>
> http://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=201376310
>
> I hope this information helps! We look forward to seeing you again soon.

Hello,

This email is regarding your concern to get the highlights that were lost in ebook

As a solution to your concern, I would like to inform you that your bookmarks, highlights, and notes are also stored
on the website
https://read.amazon.com/notebook

If you are able to see the highlights on the above link then de-register and re-register Amazon account from the
Kindle reading application on iOS device and check if you get the highlights back.

Also you can enable so that from next time the highlights and bookmarks will be backup.

Open the Kindle reading application Tap three dots from top right>>settings>>Other>>Whispersync for
books>>Enable it.

Should you require any assistance please feel free to write back to us, we will be happy to assist you.

Your patience and understanding is highly appreciated.

Thank you for being Amazon's valuable customer. We look forward seeing you soon.
Your feedback is helping us build Earth's Most Customer-Centric Company.

Hello,

I'm sorry to know that the "My clippings" files was deleted from your Kindle.

I've checked all our previous correspondence with you. I'm sorry to know that the steps shared
by my colleague weren't helpful as the books with the clippings cannot be detected.

As a solution to your concern, I would like to inform you that your bookmarks, highlights, and
notes are also stored on the website read.amazon.com/notebook.

Check that Whispersync Device Synchronization is enabled for your Amazon account and
Whispersync for Books (Annotations Backup) is enabled for your Kindle device or Kindle
reading app.

As you confirmed that the Annotations Backup is already enabled on your device. I request you
to follow the above steps and check.

I hope you will get all your clippings back.

Also, I would like to inform you that if you delete the file, your Kindle will automatically add a
new My Clippings file the next time you create a bookmark, note, or highlight.

You can transfer and/or copy the file to your computer using a USB cable so you can share and
use your annotations, but they are not backed up to your Archived Items.You can also print this
file if you wish to have a physical copy of your annotations. Please note that any highlighted
images will not be visible in this file.

Default kindle for download of purchases

Hello Brian,

I'm sorry to know that the books are been sent to your 2nd Kindle that is gifted to others.

I would like to inform you that the as the 2nd Kindle is gifted and is still registered to your
Amazon account the books are being send to that Kindle. In this case, you can de-register the
Kindle from your account so that the books you purchase will be send to device "Brian's kindle".

Also, if you wish to keep the gifted Kindle" Brian's 2nd kindle" under your account and want to
set the "Brian's kindle" as default kindle to receive the purchased books you can do so by
following below steps:

If you have multiple registered devices on your account, you can choose the default device for
content delivery through the Manage Your Content and Devices page.

To set your default device:

1. Go to Manage Your Content and Devices (www.amazon.co.uk/mycd).


2. Click the Your Devices tab to view all devices registered to your Amazon account.
3. Select the device you want to set as your default and then click "Set as default device".

Once done you will be able to get all the purchased books on your "Brian's kindle".

Also, I've manually sent the book "The Nurses' Good Hands" to your Kindle with name "Brian's
kindle", so that you will be able to access it.

To sync all content on your Kindle Fire, drag down the notifications bar and tap More. Select
Applications and tap Sync Amazon Content.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions, devices and on your account.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.


Fire / Kindle OUT OF WARRANTY

Hello,

I’m sorry you've encountered an issue with your Fire tablet that couldn't be solved by
troubleshooting. I’ve issued a promotional credit to your account that will allow you to purchase
another Fire tablet at a 15% discount, excluding shipping costs and any applicable sales tax.

ds Edition Tablet shipped and sold by Amazon EU S.à r.l. or Amazon Media EU S.à r.l.

Note: Your promotional credit will not apply to the purchase of Kindle e-readers or other
Amazon devices. This discount will not combine with other promotions. This promotional credit
will not work on the Prime Now app.

The accessories you're currently using with your Fire tablet may not be compatible with your
new device. You can find additional accessories in our Amazon Device Accessories Store
(https://www.amazon.co.uk/kindleaccessories).

You'll be able to manage your Amazon content and change your subscription delivery options on
the Manage Your Content and Devices page at:

https://www.amazon.co.uk/mycd

If you'd like to access your Kindle books while you're waiting for your new device, we have
several free reading applications that you can use, which can be found at the link below:

https://www.amazon.co.uk/kindleapps

Thanks for allowing us to work through this with you.

1-click settings for free application

Hello David,

I'm sorry to know that you are experiencing difficulties to install "ITV HUB" free application on
Fire TV device without 1- click settings enabled.

At this time, in order to purchase from the Amazon Appstore, your Amazon.co.uk account must
be associated with a valid invoice address and payment method. We may check the location of
your IP address, for example, if you use an Amazon.co.uk Gift Card to make a purchase.

The above requirements are same even for the free application purchases, however for the free
application purchases there is no need to add a payment card, but as all the digital orders goes
through one click settings you can just enable 1- click settings and add a address to it.
In case, later you would like to place orders or make purchases at that time you can just add a
payment card to Amazon account.

Be assured you won't be charged any amount for the free application purchases via Amazon
appstore.

I would like to inform you that when you place your first order and enter a payment method and
shipping address, 1-Click ordering is automatically enabled. When you click Buy now with 1-
Click on any product page, your order will be automatically charged to the payment method and
shipped to the address associated with your 1-Click settings for your convenience.

To update your invoice address, 1- click settings please visit the following page, select "Change"
next to your default 1-click payment method and choose a valid address.

https://www.amazon.co.uk/gp/css/account/address/view.html

Should you require any further assistance, please write back to us and we'll be happy to help you.

Thank you for being Amazon valuable customer.

CHROMECAST Contact ID
A23F3VNUNSS9WS

Hello,

I'm sorry to know that you are unable to play Amazon videos via Chromecast device.

I completely agree with you that the Chromecast device as of now does not work directly with Amazon
prime videos to cast videos to TV screen and it is not a good deal to purchase a device just to play
Amazon videos.

We at Amazon's always want all our customers to take advantage of all our services and we always
welcome all the improvements we can to create great customer experience.
In this case, I would like to take your concern as a feedback so that our dedicated development team
can look into it and come up with the idea so that Amazon prime videos can support Chromecast
device.

Meanwhile as an alternative, there is a option we can get the chromecast to work with Amazon prime
videos. However we need PC/Mac or Android phone as a medium in between. I request you to try with
the below steps to play Amazon videos via Chromecast.

-- Via PC/Laptop

1. For that you will need a Chromecast device, and connect it to your PC or laptop that’s connected to
the same network and using Google’s Chrome browser.

2. From your Chrome browser go to your Amazon Prime account on Amazon.com. After clicking on
the Prime drop down arrow, select Watch.

3. The video you choose will automatically start playing , pause the video while we get it connected to
the Chromecast device.

4. In your Chrome browser, find the Chromecast icon in the upper right hand corner. After clicking on
it, select your Chromecast device from the list. From the Cast to drop down menu select Cast Tab.

5. The video will start playing on the screen you chose for your Chromecast device.

6. The Cast tab has a number of options that you can use to set your viewing preferences. You get three
video qualities to choose from: Standard (480p), High (720p), or Extreme Quality (this is also 720p,
but has a higher bitrate). To access settings, you have to click on the Cast button, and then click the
‘settings’ button (that looks like a gear). You can not only change streaming quality, but also mute and
unmute the sound with the help of the volume button. Since there is no option in the Cast tab to adjust
the volume level, you have to use your TV remote for that.

7. To end the session, simply close your browser window, or select Stop Casting from the Cast button.

--Via Android phone :

Like Chrome on desktop, Chromecast allows you to mirror your mobile device to your television for
watching entertainment.

1. At first install Amazon prime video application from the Google play store/ Amazon appstore. Also
install "Google Home app", which you probably already have downloaded as a Chromecast user.

2. With the Home app open on your screen, open the device and select the menu icon in the top left
corner. At the top of the display, select “Cast Screen / Audio” and hit the button on the following
display. Select your television with your Chromecast connected to it, your display will immediately
start to mirror on your television, presumably in portrait mode, with large black bars on the left and
right side of the display.

3. With your device mirroring to your television, open up the Prime Video app on phone to stream to
your TV. We suggest turning on rotation on your device and turning it to the right or left to browse
through your listings, since it’ll take up far more of the display. Select a title within Amazon Prime to
begin playback on your television, and you’ll see your screen mirrored between the two devices.

4. All of your playback controls are done right on your phone, and they’ll appear on your television
when you go to pause something.

Once again, thank you for writing us with the details what you want from us and help us improve for
you.

I seek your patience and understanding in this regards.

Thank you for being Amazon's valuable customer.

Confusion

Contact ID
A2ZT1ATE6LKNVX

RETURN and REFUND

Hello,

I'm sorry to hear that your 'Fire 7 Tablet with Alexa, 7" Display, 16 GB, Black - with Special
Offers, Amazon Fire 7 Case (7" Tablet, 7th Generation - 2017 release), Black' was not suitable.

Please return the Fire 7 Tablet with Alexa, 7" Display, 16 GB, Black - with Special Offers,
Amazon Fire 7 Case (7" Tablet, 7th Generation - 2017 release), back to us and once the carrier
scans the parcel into their network, the refund of £50.77 will be issued automatically.

Refunds usually go through within five to seven business days and you will see this amount
credited on your next statement.

When the refund is completed in our system, we'll send you an e-mail letting you know the date,
amount and payment details. You can see information about completed refunds in ‘Your Account’
once you've received a confirmation e-mail from us. You can view completed refunds in Your
Orders, https://www.amazon.co.uk/your-orders, by selecting "Order Details".

Also, you will be provided with a return reciept by Pass my Parcel when you drop it off at the
PMP reception or drop box. Please reply to this e-mail and attach your receipt to the reply as a
PDF, JPG or PNG file and we will issue a complete refund of postage charges too. In this way we
issue you a complete refund for the order and also for postage charges incurred to you.

Please click on the following link to be brought to your personalised return label and follow the
instructions provided:

https://www.amazon.co.uk/gp/orc/rml/DP3gGrPjRRMA

If clicking on the link doesn't work, please make sure you're signed into the account you used to
place the order. Once you're signed in, try clicking it again or copying and pasting it into your
browser's address window.

If you don't have a printer, you can forward your return label to a friend to request that they
print it for you. Click the link above to access your label.

Once your label is open, click on the "Don't have a Printer, Send to a Friend" button and follow
the instructions.

Alternatively, if you don't have access to a printer, please enclose a note with your order number.
Wrap the parcel securely and post it to us at the address on the returns label.

Please be aware that returns without a label can take slightly longer to process.

You can also view a short video guide on how to return your item:

https://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=201824330

If you'd like to return an item in the future, you can create your own return label by visiting our
Returns Support Centre (https://www.amazon.co.uk/returns ). It'll guide you through our full
return policy and assist you with detailed instructions to create your own personalised return
label.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions and on your account.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello,

I understand that you would like to return the damaged Fire 8 tablet to us.

Good to know that you received the replacement device.


I've created a free return label for you so that you can use it to return the damaged device free of
charge to us.

Please click on the following link to be brought to your personalised return label and follow the
instructions provided:

https://www.amazon.co.uk/gp/orc/rml/Dy5hGcPVRRMA

If clicking on the link doesn't work, please make sure you're signed into the account you used to
place the order. Once you're signed in, try clicking it again or copying and pasting it into your
browser's address window.

If you don't have a printer, you can forward your return label to a friend to request that they
print it for you. Click the link above to access your label.

Once your label is open, click on the "Don't have a Printer, Send to a Friend" button and follow
the instructions.

Alternatively, if you don't have access to a printer or any difficulty with the label, I'd request you
to return the device through any carrier service at your convenience and write us back and
attach the postage charge receipt image, so that we can refund the same to your account. Please
enclose a note with your return mailing label i.e.(Dy5hGcPVRRMA ). Wrap the parcel securely
and post it to us at the below address. Our returns centre will need the return mailing label to
process the return.

Amazon.co.uk Customer Returns


Amazon Way
Dunfermline
Fife
KY118ST

Please let us know the costs you incurred in returning the item, we’ll be glad to reimburse your
return delivery costs.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions and on your account.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.


ALBUM SONGS MISSING
Message From Customer Service
Hello,

I'm sorry to know that you experiencing issues in playing the complete album "Ohmz positivity"

I've replicated the same on our test devices and I was able to play all the 10 songs in the album.

I've checked your account and see that the purchase of album is completed, it can be due to some technical glitch
all the songs were not downloaded to your library.

To get it right, I've manually sent the complete album to your library.

I request you to perform below steps to get them downloaded to your device and listen to them.

1. Open Amazon Music application on your phone.


2. Then manually refresh the music library in the Amazon Music app.
Tap the menu button and select “Settings” from the menu. Tap “Refresh Your Music Library” and wait for the
notification in the device’s notification bar.

Allow few minutes to get all songs available on your device.

If you are accessing it via Web browser perform below steps:

You can launch the Amazon Music for Web from the Amazon Digital Music Store or by going directly to:

https://music.amazon.co.uk

Once sign out and again sign in to your account and check with the available music files.

I'm positive about steps would work and you will be able to see all the music files you purchased.

In case, if the issue still persists, I request you to write us back with the confirmation so that we can help you further
with it and resolve the issue at earliest.

You can also contact us via phone or chat so that we can together troubleshoot the issue in real time and if needed
escalate the issue to our dedicated technical team, so that they can narrow down the cause of issue and help get
the issue resolved.

To contact us via phone: https://www.amazon.co.uk/clicktocall

To contact us via chat: https://www.amazon.co.uk/clicktochat

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.


We'd appreciate your feedback. Please use the links below to tell us about your experience today.

SKY GO APPLICATION Contact ID


A3M13J5K76WRZ4

Hello Donald,

I understand that you would like to download "Sky go" app and use it on HP laptop.

I'm sorry for misunderstanding and would like to inform you that the applications installed from
the Amazon appstore are compatible on Android, Amazon devices, and can't be directly installed
or used on Laptop/PC/Mac.

As the application format that are available on the Amazon appstore are .apk format and the
Laptop/PC/Mac do not support these format of files, unfortunately we cannot use them on HP
laptop.

The application which are available on Amazon app store or Google play store are developed to
support and use on android devices.
As the operating system of laptops/PC/Mac are completely built on different platform they do not
support the phone applications.

However as an alternative there are two ways to use the Sky go application on your laptop.

1. You can access below link and install the Sky go desktop application on laptop and use it.

desktopclient.ott.sky.com/skygodesktop/SkyGoInstaller.exe

You will get a pop-up to save and install the application on laptop follow on screen instructions
and install and check with the application.

2. If you wish you can try and install android emulator named "BlueStacks App Player"(it is the
application that is to be installed on windows PC/laptop that helps to run applications supported
by android devices on your laptop)

The BlueStacks App Player is free to use. The program will allow you to run Android apps on
your Windows machine, but as it’s not a full Android emulator you won’t get the full Android
experience.

1. In order to use BlueStacks you'll have to sign-in with a Google account; if you don't have
already have one you'll need to sign up for one as you would on any Android device.
2. On google search with name "Bluestack" and download and install the application from the
official link.
3. Once installed open the application. You can now use this application as android interface.
4. There open the Google play store and login with your google credentials if asked and then
install Amazon app store like you normally install on android phone.
4. In the Bluestack application(that looks like your android interface) you can find the amazon
appstore and then open the application and install the "Sky go" application from within Amazon
appstore.
5. Now you can open the Sky go application in your laptop within Bluestack application and use
it.

Hope it works for you.

Should you require any assistance or information, please feel free to contact us back. We look
forward seeing you soon.

We are always here to help you at any point of time you need us.

INAPP PURCHASE/ Coins/ in app/ inapp

Hello,

I'm so sorry to know that you are experiencing issue with the product key for Microsoft Office 365 Home. This is not
what we want our customers to experience.

To help you with it, I've checked your account and see that the order was successfully completed and was
purchased for £64.95

As you referred you are unable to redeem the code, I've issued a complete refund of £64.95 to your original
payment card. Refunds usually go through within five to seven business days and you will see this amount credited
on your next statement.

I request you to order a new product key by accessing the below link so that you will be able to use new product
key for Microsoft Office 365.

https://www.amazon.co.uk/dp/B00DRP537A

If I relate it to myself I can completely understand how frustrating and annoying the situation can be when
something like this happens but believe us it was never our intention. Please accept my sincere apologies for this.

Let me assure you that we are here to take care of your problem and we do take full responsibility for any troubles
you have with devices, orders, subscriptions and on your account.

Our customer's satisfaction and their convenience is very important to us above all else, it's the foundation on
which our company was built. Be assured that we'll continue working hard to ensure that you receive accurate
service.

Please feel free to let us know if there is something else we can address for you.
We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

PS4 code
Xbox code

> Hello,
>
> I'm sorry to know that the code for the purchased FIFA 19 Ultimate Team -
> 12000 FIFA Points isn't working . I can only imagine how disappointing it
> has been for you. After all you've paid for a service.
>
> On a more personal level, I understand the importance of this order as
> they were intended to give as gifts honouring significant life events.
> Regardless of their monetary value, it is the act of acknowledging which
> gives this gift their true meaning.
>
> I've carefully checked all the details and It looks like the purchase was
> confirmed delivered to you by our system. As the code is not working, you
> may want to contact the developer of the Game, Electronic Arts Inc., for
> additional information and/or troubleshooting. I've provided the
> developer's contact information below:
>
> https://help.ea.com/en/contact-us/
>
>
> I appreciate you being a loyal customer to us. Trust me, it would be a
> loss to us if we loose you. We do want the issue to get resolved, however
> as from our end it tells the purchase has been delivered, I'd once request
> you to contact the developer and they would help you with what went wrong
> with the code.
>
> Resolving the issue without your cooperation would be impossible for us,
> as I need your trust in this, and we would do anything possible at our end
> to get it sorted for you.
>
> I'd also like to inform you that in these kinds of issue the fault could
> be from the developer but not from the customer's side or from Amazon side.
>
> Customer interest is always looked into at depth here at Amazon as we’re
> always working to improve our services to avoid disappointing privileged
> customers like you.
>
> It’s also my humble request to you that you please do not let this
> experience have a negative impact with our services.
>
> Please do get back to us if you find any information so that we can take
> the next course of action, please contact Customer Service by clicking on
> the Contact Us button on any Appstore Help page:
>
> https://www.amazon.co.uk/help/appstore
>
>
> Rest assured, we are here to take care of issues you encounter and we
> always endeavour to provide the best service to our valued customers
>
> Thank you for your understanding. We hope to see you again soon.
>
Forza Horizon 4
- Ultimate Edition | Xbox One/Win 10 PC - Download Code'

After reviewing our previous correspondence with you, please accept my


apologies for any inconvenience it has caused.
I understand your concern regarding the bonus code of " Forza Horizon 4
- Ultimate Edition | Xbox One/Win 10 PC - Download Code''.
I'd like to inform that the publisher of the game is a seller in Amazon
platform who will be having access to help you with the bonus code on
your account as we are unable to access the bonus codes which are
provided by the publisher. This is the reason, I'm requesting you to
please contact the publisher because they will be able to help you in
accessing the bonus code on your account and help you resolve the issue
at the earliest.
Once, I'd request you to please contact the publisher so that you will
be able to access bonus code on your account. Further, If the issue
still persists, I'd request you to please write back to us so that we
can help you with the best possible resolution on your account.
I request you to please contact the publisher using the below links :
Contact us link:https://support.microsoft.com/en-gb/contactus/

Site: https://support.microsoft.com

Phone: 0800 026 0329


If you have any additional queries, I'd request you to please write back
to us so that we can help you resolve the issue at the earliest.
Customer Service can be reached by phone, e-mail and chat 24 hours a
day, 7 days a week using the link below:
https://www.amazon.co.uk/contact-us

Rest assured, we are here to take care of issues you encounter and we
always endeavour to provide the best service to our valued customers and
aim to ensure that the issue is resolved to the fullest satisfaction.
We look forward to seeing you soon.
We'd appreciate your feedback. Please use the links below to tell us
about your experience today.

Did I solve your problem?

Hello,

I'm really sorry that you haven't been able to access your in-app purchase for "Great Beauty and
the Beast Pack".

I've checked your account and see that system and app reported the in-app was successfully
purchased and delivered to your device.

In this case, I request you to perform some basic troubleshooting to resolve your issue:

1. Check the device is on the latest software version.

2. Check if the Appstore app is up to date.

To check for app updates, launch the Amazon Appstore app, press Menu and then select "My
Apps". Tap the "App Updates" tab to see applications on your device that have updates.

3. Clear Appstore data.

--- Open the Settings menu for your device.


--- Tap "Applications".
--- Select the "Amazon appstore" app.
--- Select "Storage" and then "Clear Data" then tap "OK."

4. Force stop the "Fishdom" app.

5. Restart the phone and check once if you see in-app purchase.

In case if you are still unable to get the in-app purchase, you can also contact developer of the
application so that they can look into the issue and help you get the diamonds added to your
game directly from there end. Below are the details of the application developer

fishdom@playrix.com
https://playrix.helpshift.com/a/fishdom/
Should you require any further assistance, please feel free to contact us . We will be happy to help
you.

Thank you for your patience and understanding.

Hello,

I'm really sorry that you haven't been able to access your in-app purchase for "400 ROBUX" for
game Roblox.

I've checked your account and see that system and app reported the in-app was successfully
purchased and delivered to your device.

As you referred you are unable to get them on the Fire tablet, I've issued a complete refund of
£4.59 to your original payment card. Refunds usually go through within five to seven business
days and you will see this amount credited on your next statement.

I request you to perform below troubleshooting steps on tablet so that if any intermittent issue
with the device will be cleared and later once you purchase the 400 ROBUX will be able to access
them.

1. Check if the Appstore is up to date:

Tap "Amazon Appstore" to launch the Appstore app.


Select "Account", and select "Settings".
The version is displayed at the top of the screen.
Tap "Check For Update" to see if there is an update available.

2. Clear Appstore data.

--. Swipe down from the top of your Home screen and tap "Settings".
--. Swipe left until the "All" tab is displaying.
--. Tap "Appstore" and select "Clear Data".

3. Clear cache for the game:

--. Swipe down from the top of your Home screen and tap "Settings".
--. Swipe left until the "All" tab is displaying.
--. Tap on application name "Roblox" and select clear cache.

5. Restart the tablet once and go ahead and once again purchase the 400 ROBUX and check.

I'm positive you would be able to see the purchase and can use in the game now. In case you find
any difficulty please do write us back so that we can help you with the concern at earliest.

Also if you are still unable to get the in-app purchase, you can also contact developer of the
application so that they can look into the issue and help you get the 400 ROBUX added to your
game directly from there end. Below are the details of the application developer
info@roblox.com
https://en.help.roblox.com/home

Should you require any further assistance, please feel free to contact us . We will be happy to help
you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello,

I'm sorry to know that you are experiencing application crashing issue with the Spotify application on Fire HD 10
tablet registered on your account.

As a remedy to the issue, I request you to perform below troubleshooting steps on tablet

1. Clear Appstore data.

1. Swipe down from the top of your Home screen and tap "Settings".
2. Tap "Apps & Games," then "Manage All Applications".
3. Swipe left until the "All" tab is displaying.
4. Tap "Appstore" and select "Clear Data

2. Clear cache and data for the application:

Cache files are the temporary files that are created by the OS of the tablets when using the application and are left
behind and no more useful for the tablet taking up space on your tablet and causing the issue.

1. Swipe down from the top of your Home screen and tap "Settings".
2. Tap "Apps & Games," then "Manage All Applications".
3. Swipe left until the "All" tab is displaying.
4. Tap "Spotify" and select "Clear cache and "clear data" and clear it.

You may also need to restart your device. Press and hold the power button for up to 40 seconds (until the screen
goes black) and then release. After the device has completely turned off, press the power button again to restart it.
Once your device is back on, try opening the application and check.

If it still crashes, please go ahead and uninstall and reinstall the application so that any glitch with the application
will be cleared and will work fine.

To uninstall:

1. Swipe down from the top of your Home screen and tap "Settings".
2. Tap "Apps & Games," then "Manage All Applications".
3. Swipe left until the "All" tab is displaying.
4. Tap "Spotify" and select uninstall
5. Now re install the application.

I'm positive about steps would work and you will be able to use Spotify application.

In case, if the issue still persists, I request you to write us back with the confirmation so that we can help you further
with it and resolve the issue at earliest.

You can also contact us via phone or chat so that we can together troubleshoot the issue in real time performing
advance troubleshooting steps and if needed escalate the issue to our dedicated technical team, so that they can
narrow down the cause of issue and help get the issue resolved.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that best suits you on
any of our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number, and we will call you
right back. For chat, please click on the "Chat" tab on the Contact Us help page.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

Did I solve your problem?

coins pending

Inapp pending

Hello Stephen,

I'm really sorry that you haven't been able to access your in-app purchase for "300 coins" for
game " Word Imposter "

I've checked your account and see that system and app reported the coins was successfully
purchased and delivered to your account.

I would like to inform you that the inapp coin purchases completes instantly, however in some
cases it takes upto 4 hours to get added. As you referred you are unable to get them on the Fire
tablet, I request you to allow sometime so that it can be completely delivered to your device and
you can use the coins.

Meanwhile, I request you to perform below troubleshooting steps on tablet so that if any
intermittent issue with the device will be cleared 300 coins will be able to access them.

1. Clear cache for the game:

1. Swipe down from the top of your Home screen, then tap "More".
2. Tap "Applications", then tap "Installed Applications".
3. Choose "All Applications" from the drop-down menu.
4. Tap "Word Imposter" and select "Clear cache".

5. Restart the tablet once and go ahead and check with the coins.

I'm positive you would be able to see and can use in the game now. In case you find any difficulty
please do write us back so that we can help you with the concern at earliest and also we can issue
a refund for the same and you can place a new order.

You can also contact developer of the application so that they can look into the issue and help you
get the 300 coins added to your game directly from there end. Below are the details of the
application developer

support@secondgeargames.com
www.secondgeargames.com

Should you require any further assistance, please feel free to contact us . We will be happy to help
you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

KINDLE APP IOS

Hello,

I'm sorry to know that you are experiencing issue with the Amazon kindle reading application on
ipad.

From the details you shared in email, it seems to be issue with the application unable to link to
Amazon account.

In this case to resolve the issue, I request you to perform below troubleshooting steps and check.

1. Uninstall and reinstall the application. It will resolve any intermittent issue with the
application.
To uninstall the application, press and hold your finger on the application icon until a black circle
with an "X" appears in the top left corner of the icon. Tap the black circle and this will uninstall
the application.

To reinstall the application:

1. Visit the App Store on your device or through iTunes.


2. Search for "Kindle" or find it in the alphabetical list of applications.
3. Follow Apple's install instructions.

When your installation is complete, simply launch the Kindle application to start accessing or
building your Kindle books library.

In case the above steps didn't help I request you to access the Amazon account and change the
password for it and try login in with the new password in Kindle application.

Hope above steps will resolve the issue and get the application work fine so that you will be able
to access books once again on ipad device.

If the issue still persists, I request you to contact us via phone or chat so that we can together
troubleshooting the issue in real time and if needed escalate the issue to our technical team and
get it to work for you at earliest.

To set up a call back from us via phone:

http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Dash button

Hello Emma,

I'm sorry you are unable to purchase products with the "Cillit Bang Dash Button".

I've checked my resources and see that there aren't any products available for purchase with
Cillit Bang Dash Button. We are currently working with many household brands to expand the
products available for purchase through Dash Button. I'll let the development team know that
you are interested in purchasing with the Cillit Bang Dash Button.

Currently, you can only order a limited selection of products through Dash Button. Your Dash
Button is tied to a specific brand and eligible products within that brand.

Please access below link, you will find there are products added to the "Finish dash button" to
purchase them.

https://www.amazon.co.uk/gp/product/B01I29J344/

Now access the below link for Cillit Bang Dash Button. As there are no products added right now
it says no products available try again later.

https://www.amazon.co.uk/Amazon-JK29LP-Cillit-Bang-Button/dp/B0743L65MM/

If you wish and prefer, I can issue a refund for the dash button you purchased so that you can
purchase it at later time needed as per your convenience. After refund you do not need to return
your Dash Button, but you should deactivate and reset it to prevent any purchases from being
made on your Amazon account. After you deactivate your Dash Button, you may recycle it.

For a full list of Dash Button brands and products, you can check with the below link:

https://www.amazon.co.uk/dashbutton

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions, devices and on your account.

Should you require any assistance, please feel free to write us back with confirmation. We will be
happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

UNKNOWN CHARGES

Hello,

I'm sorry to know that you are being charged for Amazon prime services.

I would like to inform you that the Amazon prime membership provides different benefits to our prime customers like
Unlimited One-Day Delivery on millions of items, Prime Original Series exclusively on Prime Video, each month
Prime members get access to a rotating selection of eBooks, magazines, comics and more, get instant access to
over two million songs ad-free and on-demand plus hundreds of playlists, as a Prime member you can watch
thousands of popular movies and TV shows at no extra cost.
You can access below link to check with the details on Amazon prime

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200182130

I've checked your Amazon account with the email ID: hilda.ildinemeth@gmail.com and see that there is no
prime membership active on your account and also unable to find charges on account on the dates you shared with
me.

Be assured, we are here to take care of your problem and we do take full responsibility for any troubles you have
with orders, subscriptions and on your account.

In this case, I request you to contact us via chat or phone with the below information in hand so that we can at
earliest find out the charges for you and if needed escalate the concern with the charges to our dedicated
investigation team so that they can look deeply and find out the charges on your account.

1. The charge amount and the date on which it was taken.


2. The last four digits of the credit card charged.
3. The annotation next to the charge on the statement.
4. Do you have another Amazon account under a different email address?
5. Is the payment card on a joint account or does a family member have access to the credit card?

To setup a call back via phone so that we can contact us back as per your convenience:

http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

I'm sorry to make you contact us back again, however be assured this is the only way to find out the charge details
and help you with it accordingly.

We are always here to help you at any point of time you need us.

We look forward seeing you soon to resolve the concern at earliest.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

I request you to contact us with the below information in hand so that we can at earliest find out
the charges for you in real time and if needed escalate the concern with the charges to our
dedicated investigation team so that they can look deeply and find out the charges on your
account and get it refunded at earliest to your account.

I request you to contact us via chat or free phone with the below information since we don't
recommend sharing below details via email due to account security concern.
Hello,

I'm sorry to know that you are being charged for Amazon digital downloads in amount of £ 3.98

I've checked your Amazon account with the email ID: semabilenalonso@hotmail.com and unable
to find charges on account on the date 26 June 2018 you shared with me.

Be assured, we are here to take care of your problem and we do take full responsibility for any
troubles you have with orders, subscriptions and on your account.

In this case, I request you to contact us via chat or phone with the below information in hand
since we don't recommend sharing below details via email due to account security concern.
Please do contact us so that we can at earliest find out the charges for you in real time and if
needed escalate the concern with the charges to our dedicated investigation team so that they can
look deeply and find out the charges on your account and get it refunded at earliest to your
account.

1. The last four digits of the credit card charged.


3. The annotation next to the charge on the statement.
4. Do you have another Amazon account under a different email address?
5. Is the payment card on a joint account or does a family member have access to the credit
card?

To setup a call back via phone so that we can contact us back as per your convenience:

http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

I'm sorry to make you contact us back again, however be assured this is the only way to find out
the charge details and help you with it accordingly.

We are always here to help you at any point of time you need us.

We look forward seeing you soon to resolve the concern at earliest.

Fire TV not registered


Hello,

I'm sorry to know that you are experiencing issue with watching video on your Fire TV stick
device.

I've checked your account and see that Prime video subscription is active on your account,
however there is no Fire TV stick device not registered on your account with the email ID
"steph13hunt@gmail.com" you contacted us from.

In this case, I request you to register the Fire TV stick with your Amazon account and check once
if you are able to play videos.

1. Select "Settings" from the Fire TV menu.


2. Select "My Account".

You'll see a "Register" option. Select "Register” and enter your Amazon account information
when prompted.

If you see "de-register" option please go ahead and de-register and re-register Fire TV stick with
your account details.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions and on your account.

In case, if you still find any dificulty, I request you to contact us via phone or chat so that we can
together perform troubleshooting on Fire TV and resolve the issue for you at earliest.

You can reach Amazon Fire TV Customer Support by phone or chat directly by clicking the
Contact Us option on the Amazon Fire TV Support pages:

https://www.amazon.co.uk/firetvsticksupport

Contacting us through the website allows you to verify security and ensures we have your
account information ready when we contact you.

Please make sure you have Fire TV stick with you when you contact us, along with your power
adapter and any additional accessories.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

PRICE CHANGE / price drop / price match/ price difference


Hello Sarah,

This is Yaser from Amazon Technical Support Team.


I understand that you are concerned with the order ID D01 8504393 6111022 for ebook "One
Night Only".

To help you with it, I've checked your account and be assured that you were not charged for the
ebook as it was free ebook to purchase and download.

Also regarding your concern regarding its price is GBP 2.99 with an option to download this
book. I would like to inform you that I've checked my resources and see that the current price of
the ebook is GBP 2.99.

Due to price change for the ebook after you purchased the ebook it is now showing as GBP 2.99 .
As you've already purchased the ebook no need to purchase it again with new price.

Pricing of titles in the Kindle Store vary depending on various conditions like taxes, country, if
demand from publisher.

Several publishers have modified their relationship with Amazon to a business model whereby
the publisher, not Amazon, sets the price of the Kindle book.

We're working hard to build a successful digital book store and make every effort to provide you
with the best prices possible.

I hope the previous information answers all your questions but if I missed anything or any other
questions come up, please reply to this email and I will gladly help you further until everything is
clear as crystal!

Our customer's satisfaction and their convenience is very important to us above all else, it's the
foundation on which our company was built. Be assured that we'll continue working hard to
ensure that you receive accurate service.

Hello Laura,

I understand that the price of the Kindle Fire has been dropped.

Please be informed that our prices may increase or decrease based on a number of factors and
unfortunately, as per Amazon policy we can’t offer you a refund for the difference between the
price in your order and the lower price you saw on our website.

However, since you're a valued customer, I’ve made a one time exception to our normal policy
and requested a refund for the price difference in the amount of £50.00 to the payment card
associated with your order, we will send you a confirmation via e-mail when it's complete. Please
allow your bank 5 to 7 business days to process the refund.

When the refund is completed, we'll send you an e-mail letting you know the date, amount and
payment details. Completed refunds information can be viewed in Your Account once you've
received a confirmation e-mail from us. You can view completed refunds in Your
Orders,https://www.amazon.co.uk/your-orders, by selecting "Order Details".

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any trouble you have with your Kindle, Kindle books and your account.

If you still have any other questions, please reply to this e-mail so that we will do everything we
can to help you in resolving your concern with top priority.

It is our privilege to have you as our valued customer. You are certainly the type of customer that
we would like to retain.

reetings! I hope this email finds you in the best of health.


>
> Upon reviewing, I understand your concern regarding the price drop. Please allow me to
extend a sincere apology for what happened that this have consumed a lot of your precious time
contacting us this usually doesn't happen and that is not what we want to experience from our
valued customer here in Amazon.
>
> We work hard to make sure our prices are as competitive as possible and may from time to
time change our prices. However, we don’t offer post-order price adjustments.
>
> However, I request you not to worry as you have already been charged for this order and there
is one solution. I request you to please return this order or write us back with the permission to
return this order and re-order the same item with the reduced price of 34.99.
>
> I know that nothing can erase what has already happened, but I'd like you to know that I value
you as a customer and that I truly care. Hence, I'd request you to re-order the same item with the
fastest delivery option available and write back to us and we will waive off the delivery charges
for you as it was an error from our side.
>
> This does not mean your inconvenience and disappointment will go unnoticed. To ensure
utmost attention, I've forwarded your comments as feedback to the relevant department and
they'll investigate the issue further and I assure you that this will not be repeated in future.
>
> On a personal level, I highly appreciate your patience, cooperation and understanding in this
matter. It is our privilege to have you as our valued customer and we want to make sure you are
always taken care of.
>
> I hope you understand that I've put in my best effort to help you in this issue.
>
> Do let us know by replying to this email if you need any further information and we’d be happy
to assist.
>
> Thank you for your understanding. Take care!
>

Hello,

I understand that you are concerned with the price drop for the Amazon Echo dot device.

I've checked your account and see that you are with us since 2005. I really appreciate all your
support and thank you being part of Amazon family.

On further checking your account, I see that you purchased Amazon Echo Dot (2nd Generation)
for £34.99 and as on Amazon prime deal it is available for £29.99 that is there is a drop of £5 in
price of Echo dot.

I request you not to return the Echo dot that you purchased. I've issued a refund of £5 (£34.99 -
£29.99) to your original payment method as a price drop discount.

Refunds usually go through within five to seven business days and you will see this amount
credited on your next statement.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions, devices and on your account.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

1 GBP 1 Euro authorization charges

Hello,

Authorisation charge for the order.


D01-1266242-1736633 - Time for Hope, A: A contemporary romantic suspense

Amazon requests an authorisation for the total amount of an order, but sometimes when the
charge is due the bank issues us with additional funds instead of using the original authorisation
and continues retaining the funds originally authorised. In these cases, it appears to be two
charges on your bank statement, however we only charged once.

The authorisation drops off automatically within your bank's individual time frame for releasing
unused authorisations. It depends on the policies of your bank, but the authorisation code below
may be able to help your bank locate and remove the authorisation in question:

Authorisation Code: 504891

We hope this helps and we look forward to seeing you again soon.

Hello,

I'm sorry for the misunderstanding with the Euro 1.00 on your account.

I've checked your account and be assured that the prime video membership is cancelled on your
account. It was cancelled on July 6, 2018.

I would like to inform you that when you place an order or subscription is renewed or use a
payment method for the first time with Amazon, we contact your payment card's issuing bank to
approve the payment method.

Upon approval, the requested amount is reserved in your account. This is known as an
authorisation. The authorisation is only released as a charge at the time of dispatch, completing
the transaction. If the authorisation remains unused, the funds reserved in your account will be
made available to you by your bank according to their policies. It might appear as a pending
charge on your statement but the Euro 1.00 will become available again according to your bank's
time line.

In case, if you find any difficulty, please do write us back and we will be happy to help you
refund 1 Euro to your account at earliest.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello,
I'm sorry to know about two pending payments of £16 on your bank account.

Upon checking your account, I see that you ordered a Fire HD 8 Tablet with order ID 203-
6300289-2890735 on instalment plan.

The pending payments you see on your account for £16 are just the authorization. You won't be
charged on your account it is just on hold. It is by the system to authorize and check if your
payment card is valid. We contact your payment’s card issuing bank to approve the payment
method. Upon approval, the requested amount is reserved in your account. This is known as an
authorisation.

Also, I see that the authorization is completed and the charges of £16 are unhold now.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions, devices and on your account.

Should you require any assistance please feel free to write back to us, we will be happy to assist
you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

QQQ

music_prime_mobile_download
music_unlimited_download_music_howto

amazoamazon_music_ios_auto_download
MUSIC DEPRECATE

Hello,

This is Yaser from Amazon Technical Support Team.

I understand that you would like to upload offline music to Amazon cloud drive.

At this time, uploading music from your Android device to your music library (cloud) isn't
supported. However, you can use your Amazon Music app to play the music stored on your
device by going to your "Device" library.

The Amazon Music Storage subscription plans (free and paid) are being retired and new
subscriptions are no longer being accepted.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

You can also check with the below link to get details it.

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201379330

In this situation, to make things right,I have summarised and forwarded your comments
expressing your desire to be able to use the online cloud storage to store offline music on your
phone to our development team. They will consider your comments and come up with all possible
ways to bring the service back.

Rest assured, we are here to take care of issues you encounter and we always endeavour to
provide the best service to our valued customers and aim to ensure that the issue is resolved to
the fullest satisfaction.

Customer feedback like yours really helps us continue to improve and provide better service to
our customers.

Once it is made available, you will able to upload music to cloud.

I seek your patience and understanding while we work on it.

I hope the previous information answers all your questions but if I missed anything or any other
questions come up, please reply to this email and I will gladly help you further until everything is
clear as crystal!

Thank you for being Amazon's valuable customer.


Hello,

I understand that you are concerned with the option to select all the music files at once to download.

I would like to inform you that the email you receiceved from the Amazon is for the music files that you uploaded to
Amazon drive that are your personal songs. Be assured all your music files purchased from Amazon will be
available even after August for you.

I've checked all my resources and also replicated it from my end and sorry to inform you that the option to select all
the music files at once is right now not available for the personal music files that are uploaded to Amazon drive.

I understand it may take lot of your time to transfer the files and I apologize from my end for the inconvenience and
would have surely helped you if there was any option or alternative to perform the same action by "select all".

Thanks for taking your time to share your thoughts about "select all option". Your comments and suggestions will
help us improve and offer better service to our customers. I've forwarded the details you shared with me to my
dedicated technical team so that they can look into it and would work to make the feature available at earliest.

For the meantime, please extend with us your patience and understanding while we work on this.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

Hello,

I understand that you are concerned with the option to select all the music files at once to
download.

I would like to inform you that the email you received from the Amazon is for the music files that
you uploaded to Amazon drive that are your personal songs. Be assured all your music files
purchased from Amazon will be available even after August for you.

I've checked all my resources and also replicated it from my end and sorry to inform you that the
option to select all the music files at once is right now not available for the personal music files
that are uploaded to Amazon drive.

I understand it may take lot of your time to transfer the files and I apologize from my end for the
inconvenience and would have surely helped you if there was any option or alternative to
perform the same action by "select all".

However, this does not mean your inconvenience and disappointment will go unnoticed. To
ensure utmost attention, I've forwarded your comments as feedback to our dedicated Amazon
cloud drive team so that they can look into it and take necessary actions to add the feature to
select all music songs at once so that it will be easy for you to download all songs.

Be assured Customer feedback are always taken care of at Amazon, as this is what our customers
needs from us.

For the meantime I seek your patience and support while we together work on it.

Our customer's satisfaction and their convenience is very important to us above all else, it's the
foundation on which our company was built and would never want to disappoint a valued
customer like you and we always endeavour to assist our customer with the best of our service so
we can ensure that we fulfil of their needs.

I hope that you will allow us some time so that this can be looked into by our development team.

Should you require any further assistance, please write back to us and we'll be happy to help you.

Thank you for being Amazon valuable customer.

MUSIC INVITE

Hello,

I'm sorry to know that you are experiencing difficulty with Amazon music account to accept the family invite.

I've checked your account and see that your Amazon music account was activated on our partner site amazon.com,
however it should be active in amazon.co.uk that's the reason you were receiving error message.

For your convenience, I've updated your music account settings and changed it to amazon.co.uk

I request you to go ahead and accept the family invite so that you will be able to use the benefits.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.


We'd appreciate your feedback. Please use the links below to tell us about your experience

Follow up
me@adammckissock.com
0156155770

KINDLE UNLIMITED PROMOTION

Hello,

I understand that you would like to subscribe for Amazon kindle unlimited plan offer of 3 months for £0

I've checked your account and see that you subscribed to Kindle unlimited trial subscription recently on 8 July 2018
and ends on 7 August 2018.

I'm sorry to inform you that the offer is valid for the new subscribers of the Kindle unlimited subscription as per the
promotion terms and conditions.

Be assured Amazon always want all our customers to be happy with the services, products and offers we provide,
so we come up with more and more offers for all our customers.

I really appreciate your interest in the promotion and to help you with the concern, I've escalated the concern you
shared with me to our dedicated team which deals with the promotions so that they can check with your account
and subscription details and help us with the information if there is any alternate option so that you can avail the
benefit for the promotion.

I'm personally following up with your concern and will contact you soon with the resolution I get from our dedicated
team to help you with it.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

PRIME MONTHLY AND MUSIC ECHO

> I've checked and see that the following memberships are active under your account.
>
> 1. Prime monthly membership (7.99 GBP).
> 2. Amazon Music Unlimited for echo Monthly (3.99 GBP).
>
> Please be informed that, Amazon Music Unlimited and Prime Music share similar features, but
are two separate services.
>
> Both give you the option to add titles to My Music, the main difference is that Amazon Music
Unlimited offers access to more music.
>
> With Prime Music, eligible Prime members automatically get access to selected titles (over 2
million songs) from Amazon Music as part of their Prime membership, at no additional cost.
>
> With Amazon Music Unlimited, you can listen to over 40 million songs from the Amazon Music
catalogue as long as you have an active subscription. Prime members can also subscribe to
Amazon Music Unlimited separately. Discounted monthly subscription pricing and an annual
renewal option are available exclusively to Prime members.
> To view available plans and subscription pricing, go to: https://www.amazon.co.uk/unlimited
>
> I'm sorry if this information wasn't clear to you.
>
> If you're unaware of this subscription and would like to cancel it for a refund, I'd request you
reply back to this email so that we can cancel the subscription and issue full refund towards your
payment card.
>
> As before taking any action on your account, I would like to seek your permission for the
cancellation of the subscription.
>
> Once we receive your reply, we'll cancel the subscription and issue refund.
>
> Thank you for understanding. We look forward to seeing you soon.

RETURN

Hello,

I'm writing to follow up on our recent chat conversation.

I'm sorry you are having issues with your Kindle. I'm sending you a replacement Kindle via
Express Delivery to get it to you as soon as possible.

Here's your replacement order information:

Order No: 204-0289732-9289146


Estimated Delivery Date: Wednesday, 25 July 2018

Please click on the following link to be brought to your pre-paid personalised return label and
follow the instructions provided:

https://www.amazon.co.uk/gp/orc/rml/DzzJdVPPRRMA

To find the closest to you please click on the following link:

https://www.passmyparcel.com/stores.

Please don't modify the replacement order in Your Account, as that may delay the replacement
shipment.

When you arrive at the Pass My Parcel location:

1. Go to the counter and hand your parcel to the shop assistant.


2. The shop assistant will then scan your parcel and will hand you a receipt. Please keep this
receipt safe as it will contain details of how to track your return.

Please note that, as set out in our returns policy, you need to return the original item to
Amazon.co.uk within 30 days of the date of this e-mail. If you do not return the original item to
us within 30 days, Amazon.co.uk reserves the right to charge an amount equal to the price of
your original order to the payment card selected.

Please erase all personal information from your device before it is returned.

Please affix the personalised pre-paid return mailing label securely to the package, covering up
any previous delivery address.

You'll be able to access your existing Kindle library and change your subscription delivery
options on the Manage Your Content and Devices page at http://www.amazon.co.uk/mycd when
your replacement Kindle arrives.

Until your replacement arrives, you can continue to read using one of our free Kindle reading
applications which you can download at http://www.amazon.co.uk/kindleapps

Thank you for allowing us to work through this problem with you. Your replacement Kindle will
be there soon.

replacement email

Hello Ms. Sandra Davidson,

This is Nei from Amazon Customer Care.


I'm sorry your Fire tablet isn't working. I'm sending you a replacement Fire tablet via First
Class.

Here's your replacement order information:

Order Number: 204-1881122-9824329


Estimated Delivery Date: Wednesday, 6 February 2019

Please don't modify the replacement order in Your Amazon Account, as that may delay the
replacement shipment.

A pre-paid return shipping label can be printed using the link below:

https://www.amazon.co.uk/gp/orc/rml/DlqlXVPmRRMA

Please note that Label free returns are not currently accepted at Royal Mail Post Offices.
Label free returns are only accepted at some Royal Mail Delivery Offices. Royal Mail Delivery
Offices are also known as Royal Mail Customer Service Points. These are the same locations that
you visit to collect any parcels that couldn’t be delivered because you weren’t at home.

To check if your nearest Delivery Office is able to accept your return, click the below link and
enter your postcode. If under ‘Facilities” it states ‘Label printing service is available’, then that
Delivery Office can accept your return.

https://www.royalmail.com/delivery-and-collection-office-finder/

Securely pack your parcel making sure it’s not bigger than 90cm x 60cm x 40cm.
The QR code will be sent to your email address associated with your Amazon account. Please
make sure you have your QR code when going to the Delivery Office. If you are unable to access
your emails, you can also locate your QR code by opening your Amazon Shopping App, go to
‘Your Account’ then to ‘Your Orders’. Find the order you are returning and select the option
‘View Return Label & Instructions’. The QR code will be available here.

When you arrive at the office, show your return code on your phone to the Royal Mail assistant
and hand over your parcel. They will print and affix a label to the outside of your parcel and
provide you with a receipt, which will include your 11-digit reference code.

Please note that, as set out in our returns policy, you need to return the original item to
Amazon.co.uk within 30 days of the date of this e-mail. If you do not return the original item to
us within 30 days, Amazon.co.uk reserves the right to charge an amount equal to the price of
your original order to the payment card selected.

To return your device follow the steps below:

1) Back up any USB transferred content, personal photos, or personal documents not already
stored in the Cloud.
2) If possible, turn your wireless off.
3) Disable any Fire for Kids or lock screen passwords.
4) Put the device in a plastic bag.
5) Place the device in the original (if possible) or replacement box for return.
6) Please keep your USB cable or power adapter, manual, and any accessories or other items that
originally shipped with your device.

Any settings and saved data on your device, such as parental controls, in-app items, or login
information for apps and websites are not carried over to your replacement. For GameCircle
games with Whispersync enabled, your game progress will be saved to the Cloud.

You'll be able to access your existing Kindle library and change your subscription delivery
options on the Manage Your Content and Devices page at:

www.amazon.co.uk/mycd

If you'd like to access your Kindle library while you're waiting for your replacement, we have
several free applications that you can use, which can be found at the link below:

www.amazon.co.uk/kindleapps

If you prefer to download your content wirelessly when your replacement Fire tablet arrives, tap
any content library from the Home screen. The Cloud tab displays all your content stored in the
Amazon Cloud. The content will begin downloading when you tap the cover.

Thank you for allowing us to work through this with you. Your replacement Fire will be arriving
soon.

Hello,

I'm sorry to know that you received a screen damaged Kindle Paperwhite E-reader.

I've placed a new order, #204-3141636-8487527, for the same item and it'll be dispatched at
earliest to the same address. There'll be no additional charge for your replacement order. Once
the new order is sent out you'll be notified by e-mail to confirm the date, contents and method of
delivery.

As it is a gift, I completely understand that it should be gifted on time, so the replacement will be
delivered to your address as Express Delivery and guaranteed delivery by: Tuesday, 10 July 2018

To see information about the replacement order including the estimated delivery date please visit
Your Orders at the following link:

https://www.amazon.co.uk/yourorders/

Please note, as set out in our returns policy, you need to return the original item to us within 30
days of the date of this e-mail. If you don't, we reserve the right to charge the cost of your
original order to the payment card you used for the order. Please feel free to use the box the
replacement comes in to return the original but make sure that the address/bar code label is
removed, or covered by the return label. It is a free return label and there will no charges to
return the damaged device to us.

Please click on the following link to be brought to your personalised return label and follow the
instructions provided:

https://www.amazon.co.uk/gp/orc/rml/DllZl2PYRRMA
If clicking on the link doesn't work, please make sure you're signed into the account you used to
place the order. Once you're signed in, try clicking it again or copying and pasting it into your
browser's address window.

If you don't have a printer, you can forward your return label to a friend to request that they
print it for you. Click the link above to access your label.

Once your label is open, click on the "Don't have a Printer, Send to a Friend" button and follow
the instructions.

Alternatively, if you don't have access to a printer, please enclose a note with your order number.
Wrap the parcel securely and post it to us at the address on the returns label.

Please be aware that returns without a label can take slightly longer to process.

You can also view a short video guide on how to return your item:

https://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=201824330

I once again apologise for the inconvenience that caused due to delivery of damaged Kindle
device. I hope you would treat it as a one time exception and give us another change to help you
with our services.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions and on your account.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello,

I understand that you're concerned with the order Fire HD 8 Tablet that you didn't receive.

I've checked your account for the tracking details and it mentions that the order is delivered on
19 July 2018 05:13:57 PM.
I thank you for checking with household members, neighbours. and please accept our sincere
apologies for any inconvenience this caused.
We certainly don't want our customers to experience this.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions and on your account.

We'll surely send the replacement order at your address as soon as possible. To help you with the
replacement order, I request you to contact us via chat or freephone so that we can confirm few
details(address, delivery time) which we don't recommend sharing via email due to customer
account security concern.

Once you contact us without taking any more time we'll at same moment create a free
replacement device and ship it to your address.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that
best suits you on any of our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number,
and we will call you right back. For chat, please click on the "Chat" tab on the Contact Us help
page.

I can understand that requesting you to contact back again may add further to your
inconvenience. This is to ensure that we can help you with this to your satisfaction.

However, this does not mean your inconvenience and disappointment will go unnoticed. To
ensure utmost attention, I've forwarded your comments as feedback to the relevant department.

Please be assured they'll investigate the issue further and take necessary actions to ensure that
such instances are not repeated in future.

The feedback you've provided has been passed on to the relevant team and will be used in
reviewing the service provided by Carrier.

I hope you would treat it as a one time exception and give us another change to help you with our
services.

I personally appreciate your patience and understanding in this regard.

We hope you can contact us soon so we can help solve this problem quickly.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.


PRIME READING

Hello,

I understand that you would like to access Prime reading from the Kindle app for android.

I would like to inform you that Prime Reading is available to Amazon Prime members—paid Amazon
Prime, paid Prime Student, and 30-day Amazon Prime free trial— and allows Amazon Prime members
to browse and borrow titles from a selection of popular books, magazines, comics, and Kindle Singles.

I've checked your account and see that you are a invitee member for the UK Prime club annually
subscription. That's the reason you are unable to access the prime reading on Android phone.

Prime Reading titles can be read on any Kindle e-reader or Fire tablet, or using the Kindle reading app
for iOS and Android. A Fire or Kindle device is not required.

Prime Reading is currently available for customers with a U.K. country of residence.

To borrow a title using your Prime Reading benefits:

1. Go to the Kindle Store at www.amazon.co.uk/primereading


2. Locate a title that you’d like to borrow and then view the product detail page for that title.
3. Select the option to borrow the book for £0.00 with Prime Reading, and then select the device or
supported Kindle reading app you’d like to read the title on.

You can also click the option to borrow the book for £0.00 with Prime Reading from the Kindle Store
on the Kindle app for iOS and Android, as well as Kindle e-readers and Fire tablets.

To return a book that you’ve borrowed:

1. Go to Manage Your Content & Devices at https://www.amazon.co.uk/mycd


2. Locate the title you’d like to return.
3. Click the Actions button next to the title, and then select Return this book.
4. Click Yes to confirm.

Thanks for using Amazon.

Prime Reading is a service that allows Amazon Prime members to browse and borrow titles from a
selection of popular books, magazines, comics, and Kindle Singles. The available content is updated
periodically, and titles are added and removed. You can access Prime Reading titles on your phone or
tablet with the Kindle apps for iOS and Android, as well as on Kindle e-readers and Fire tablets. All
Prime Reading content is included in Kindle Unlimited.

Kindle Unlimited gives members unlimited access to over 1 million books, audiobooks, magazines,
comics, children’s books, Kindle Singles, and more for £7.99/month after a 30-day free trial. You can
read as many titles as you like and can access Kindle Unlimited on your phone or tablet with the Kindle
apps for iOS and Android, as well as on Kindle e-readers and Fire tablets. You don’t need to be an
Amazon Prime member to sign up for Kindle Unlimited.

To learn more about these services, go to:

Kindle Unlimited: https://www.amazon.co.uk/help/kindleunlimited


Kindle Owners' Lending Library: https://www.amazon.co.uk/help/kindleownerslendinglibrary
Prime Reading: https://www.amazon.co.uk/help/primereading

PRIME READING/ FAMILY LIBRARY/ SHARING BOOKS/ HOUSEHOLD

Hello,

I understand that you would like to access Prime reading from the Kindle app for android.

I would like to inform you that Prime Reading is available to Amazon Prime members—paid Amazon Prime, paid
Prime Student, and 30-day Amazon Prime free trial— and allows Amazon Prime members to browse and borrow
titles from a selection of popular books, magazines, comics, and Kindle Singles.

I've checked your account and see that you are a invitee member for the UK Prime club annually subscription.
That's the reason you are unable to access the prime reading on Android phone.

In this case, the owner of the subscription who invited you can access and download the prime reading content and
share it with you so that you will be able to access the books. It can be done through by creating family library.

Family Library lets an adult link their Amazon account to that of another adult in their household so they can easily
share apps, games, Prime Video streaming and Kindle books across their compatible Amazon devices and apps.
Each adult chooses which apps, games and Kindle books they want to share – they can share all of their eligible
content or they can select the individual titles they want to share.

Once Family Library has been set up, any shared, compatible content will appear in the Cloud on their devices and
apps. Prime Video streaming can be accessed on compatible devices and apps. Child profiles can also be set up
with any content that the adults would like to share with their kids.

Below are the steps to create household and share books via family library.

1. Go to Create Your Household, https://www.amazon.co.uk/myh/manage, in Your Account and sign in.


2. Select ”Add an Adult” under ”Setup your Household now”.
3. Have the other adult verify their existing Amazon account information, or create a new account.
4. Once the second adult verifies or creates their account, select whether you agree to share your payment
methods, Amazon content and services, eligible Amazon Prime membership benefits, and management of any
child profiles. You'll also have the option to only share the management of any child profiles.
(In order to share Family Library and select Amazon Prime benefits, both adult account holders need to authorise
each other to use all payment cards associated with their Amazon.co.uk accounts for purchases on Amazon.co.uk.
This will not affect either of their current payment settings, but each adult will be able to copy the payment cards of
the other account to his or her Amazon account and use them for purchases with Amazon.co.uk. To share Prime
Video streaming, both adults must have a 1-Click billing address and payment method within the UK. If you don't,
you'll be asked to provide this during the sign up process.)
5. Click Create Household.

After you create your Household you'll be prompted to review your content sharing settings through Family Library.
If you don't wish to share any content at this time or in the future, uncheck all of the boxes next to the content types.
You can always go back and choose to share content at a later date.

You can access below link to check with the steps to create household and share the books.
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201806560

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

BOOKS NOT DOWNLOAD book pending

Hello,

From you email, I understand that you are unable to get the ebook "Our House: one of the most talked-about
thrillers of 2018, with THAT OMG ending" purchased on your tablet.

I've checked with your account and see that the purchase is completed, however due to some technical issues it
was not downloaded to your Kindle library.

To make it right, I've manually sent the book to your device.

To get them on your Kindle device, we need to restart and sync tablet by performing below steps.

1. Restart your device.


- Press and hold the Power button for two to three seconds until you see a message appear on the screen. This
will say "Do you want to shut down your Fire?"
- Tap Shut Down, Power off, or OK.
- After the device has completely turned off, hold the Power button for two seconds to three seconds to restart it.

2. To sync library follow below steps:


-Swipe down from the top of the screen and then tap Settings.
-Tap Sync and Check For Items.

Once above steps are performed check with your Kindle library for purchased books.

In case if above steps didn't work then we need to de-register and re register the tablet and then go ahead with
sync steps shared above.

To de-register and re-register:

1. 1. Swipe down from the top of the screen to open Quick Settings and then tap Settings.
2. Tap My Account.
3. Tap De-Register
2. Again tap on register and login with your Amazon credentials.
3. Sync you kindle library by Swipe down from the top of the screen and then tap Settings and tap Sync and Check
For Items.

I'm positive after above steps, you would be able to get the ebook in your library.

In case you find any difficulty or issue still persist, please do write us back with the confirmation so that we can
help you further with the concern and also if needed we will escalate to our technical team for further insight and
get the book downloaded to your library at earliest.

You can also reach us via chat or freephone directly by clicking the Contact Us option at a time that best suits you
on any of our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number, and we will call
you right back. For chat, please click on the "Chat" tab on the Contact Us help page.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

Hello,

I'm sorry to that you are unable to view book "say your sorry" on your Kindle device.

I've checked with your account and see that the purchase is completed, however due to some technical
issues it was not downloaded to your Kindle library.
To make it right, I've manually sent the book to your account.

To get them on your Kindle device, we need to restart and sync Kindle device by performing below
steps.
1. Restart your device.
- Press and hold the Power button for two to three seconds until you see a message appear on the
screen. Depending on your device, this may say "Do you want to shut down your Kindle?" or "Do you
want to shut down your Fire?"
- Tap Shut Down, Power off, or OK.
- After the device has completely turned off, hold the Power button for two seconds to three seconds to
restart it.

2. To sync library follow below steps:

-Swipe down from the top of the screen and then tap Settings.
-Tap Sync and Check For Items.

Once above steps are performed check with your Kindle library for purchased books.

In case if above steps didn't work then we need to de-register and re register the Kindle then go ahead
with sync steps shared above.

To de-register and re-register:

1. From the Home screen, press the Menu button, select Settings and select "Deregister".
2. Again tap on register and login with your Amazon credentials.
3. Sync you kindle library by Swipe down from the top of the screen and then tap Settings and tap Sync
and Check For Items.

In case you find any difficulty or issue still persist, please do contact us via chat or phone so that we
will escalate to our technical team for further insight and get the book downloaded to your library at
earliest

Please access below link to contact us via chat or phone:

To contact us via phone:


http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello,

I'm sorry to know that you are experiencing issue to purchase books on Kindle device.
I've checked your account and see that the ebook orders that you placed were in declined pending state
as the payment card was not updated. Now the book order "Close to Home: The 'impossible to put
down' Richard & Judy Book Club thriller pick 2018 (DI Fawley)" was successfully placed and the
other order "The Couple Next Door: The unputdownable Richard & Judy bestseller" is still under
pending status.

I request you to once update 1 click settings by following below steps on your account as all the digital
orders go through 1 click settings.

To update your 1-Click information:

1. Go to Manage Your Content and Devices (https://www.amazon.co.uk/mycd)

2. Select the Preferences tab.

3. Under Digital Payment Settings, click Edit Payment Method to update or change your payment
method.

I've manually sent both the book to your library. Once you update 1 click settings, please perform
below steps.

To get books on your Kindle device, we need to restart and sync Kindle device by performing below
steps.

1. Restart your device.


- Press and hold the Power button for two to three seconds until you see a message appear on the
screen. This will say "Do you want to shut down your Kindle?"
- Tap Shut Down, Power off, or OK.
- After the device has completely turned off, hold the Power button for two seconds to three seconds to
restart it.

2. To sync library follow below steps:

-Swipe down from the top of the screen and then tap Settings.
-Tap Sync and Check For Items.

Once above steps are performed check with your Kindle library for purchased books.

In case if above steps didn't work then we need to de-register and re register the Kindle then go ahead
with sync steps shared above.

To de-register and re-register:

1. From the Home screen, press the Menu button, select Settings and select "Deregister".
2. Again tap on register and login with your Amazon credentials.
3. Sync you kindle library by Swipe down from the top of the screen and then tap Settings and tap Sync
and Check For Items.

I'm positive about steps would work and you will be able to download books to your library.
In case you find any difficulty or issue still persist, please do contact us via chat or phone so that we
will escalate to our technical team for further insight and get the book downloaded to your library at
earliest

Please access below link to contact us via chat or phone:

To setup a callback so that we can contact you via phone as per your convenience :
http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Payment card issue

Hello,

I'm sorry to know that you are experiencing issue with payment card on your account.

I've checked your account and see that there are declined orders on your account due to payment issues.

After we attempt to charge you for order, we'll send you an e-mail confirming the status of the charge
on the order. If the charge doesn't go through, we'll ask you to change the payment method,

As the digital orders go through 1 click settings, it is asking you to update 1 click payment method.

There can be many reasons why the payment card is declined. Please check through the following
questions to help determine why your card was declined:

* Are the card number and expiry date numbers entered correctly?
* Some credit and debit cards are case sensitive. Does the name you entered, exactly match the name as
it appears on the payment card?
* Do the billing address and phone number exactly match your bank's records?
* Have you exceeded your credit limit?
* Is your purchase outside of your normal spending range? Some banks will block transactions due to
security concerns.
* Does your issuing bank have special policies regarding electronic or internet purchases? Some banks
do, and this might be the issue.

In case everything is correct and still it is declined, I request you to once remove and re add the card so
that any intermittent issue will be cleared or else add a new payment card.

You can also update the payment card by accessing below link:

https://www.amazon.co.uk/cpe/manageoneclick

Once the payment card is updated I request you to retry your ebook order:

1. Visit http://www.amazon.co.uk/youraccount
2. Click "Your Orders".
3. Locate your order under Orders Requiring Attention.
4. Click "View Order Details".
5. Select the option to Retry or Edit Credit Card.
6. Select the appropriate card and choose Continue.

Once done, we need to sync the Kindle so that ebook orders will be reflected on youe Kindle and you
will be able to see ebooks

1. Make sure your device is connected wirelessly and then open the book you’d like to sync.
2. Tap the top of the screen and then tap the Quick Actions icon (cog).
3. Tap Sync My Kindle

Regarding your concern, with the Kindle registered on which account, upon checking your account, I
see that the Kindle is registered to email ID: elizcad@aol.com. As you are unable to reset password,
I've sent a password reset link to the email ID: elizcad@aol.com . Please access it and follow the steps
in email to reset the password.

Once done you can use the same email ID and new password on Kindle device.

In this case, if you find any difficulty, I request you to contact us via free phone or chat so that we can
work together in real time on your account and get the card added successfully to your account and
then you can go ahead with the purchase of ebooks.

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.


PRIME DAY

Hello,

I really appreciate your interest in kindle fire 8hd kids edition tablet.

Prime Day is Amazon’s second annual worldwide shopping event. I would have surely let you know if
there was any information of the products that are made available on available in Prime day. Prior to
Prime Day, we won't have more details about specific offers that will be running on that date.

You can a Prime Day detail page at www.amazon.co.uk/primeday to find out more about Prime Day .
During Prime Day, all deals and events will be displayed on the Prime Day page. On that day, you can
watch the upcoming deals you're interested in.

We appreciate your interest and feedback about Prime Day. It's important for us to know how you react
to all aspects of shopping at Amazon.co.uk, and I've passed your comments along to the appropriate
people in our company. We're always looking for opportunities to expand the benefits of Prime and
Prime Day is one of those opportunities.

If you have the Amazon App installed, you can also sign-up for push notifications to be notified 5
minutes before your watched deal starts.

Hope you will be happy with the deals that will be made available for you on Prime day. We always
want all our customers to be happy with the products, offers, service we offer.

I once again apologise as the information for the deal is not available at the moment.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.


ACCOUNT VERIFICATION

Hello,

I'm sorry to know that you were charged for Fire for Kids unlimited subscription.

I'm sorry for the misunderstanding with the subscription. I would like to inform you that the
subscription comes with one year free trial along with the Kids tablet.

I've checked your account and see that the tablet was activated on November 11, 2017 and was
registered to your other account with the email ID ***@hotmail.co.uk and I see that the subscription is
still active with that email ID and will end on November 11, 2018.

As the tablet was de-registered from that account and now it is registered to linzi0599@hotmail.co.uk
on which the plan is not free you are being charged for the subscription.

Be assured, once you will de-register the tablet and register it again with the previous account you will
be able to continue free subscription and also all the contents will be available too.

Also, if you wish I can cancel and issue a complete refund that you were charged for the "Fire for kids
monthly" subscription that you've activated on your account with email ID: linzi0599@hotmail.co.uk .
However, we need your confirmation before cancellation. Please write us back with the confirmation to
cancel the new subscription if non required.

Due to customers account security reasons we can't disclose the details of other account on which the
tablet was previously registered unless you contact us from that account or help us with the account
verification.

If you are unable to get the account details on which the tablet was previously registered, I request you
to contact us via chat or phone so that we can together verify the account details for authentication and
help you get the tablet registered to previous account.

To setup a call back as per your convenience :


http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

ITEM LOST DURING DELIVERY


I'm Sam from Amazon customer service.
>
> I understand that you still have received the order #026-6090852-9968301 but Fire TV Stick with
Alexa Voice Remote | Streaming Media Player was missing from the package
>
> Please accept our sincere apologies for any inconvenience this may cause. We certainly don't want
our customers to experience this.
>
> We have fully investigated this matter with the carrier and can confirm that your parcel for order
#026-6090852-9968301 was delivered.
>
> As you are unable to locate the item, I've again contacted our internal team to further investigate the
whereabouts of your delivered shipment. Please accept my apologies for this delay. Although we try to
complete our research within 1 to 2 business days, sometimes it may take slightly longer.
>
> We take full responsibility if any item becomes lost during delivery and will be happy to replace it
free of charge or refund you if a replacement is unavailable.
>
> However, to help you in avoiding further hassle in waiting for your order, in this regard considering
you as our valuable customer.
>
> In this case, I'm not sure if sending a replacement would help you, I'd like to provide you with the
following two options :
>
> 1. We can send a replacement for the same item to be sent to you at no additional costs.
>
> 2. We can issue a full refund for the order.
>
> Please let us know the convenient option for you by directly replying to this email and we will assist
you further accordingly.
>
> I can understand that requesting you to write back again may add further to your inconvenience. This
is just to ensure that we can help you with this to your satisfaction.
>
> However, this does not mean your inconvenience and disappointment will go unnoticed. To ensure
utmost attention, I've forwarded your comments as feedback to the relevant department.
>
> Please be assured they'll investigate the issue further and take necessary actions to ensure that such
instances are not repeated in future.
>
> The feedback you've provided has been passed on to the relevant team and will be used in reviewing
the service provided by Carrier.
>
> As a representative of Amazon, I would like to assure you that your complaint has been forwarded
and your future order's will be delivered without any problems.
>
> For any further assistance, please let us know. We will be happy to help you.
>
> I personally appreciate your patience and understanding in this regard. We look forward to seeing you
again soon.

Hello,

I understand that you're concerned with the order Fire HD 8 Tablet that you didn't received.

I've checked your account for the tracking details and it mentions that the order is delivered on 19 July
2018 05:13:57 PM.

I thank you for checking with household members, neighbours. and please accept our sincere apologies
for any inconvenience this caused.
We certainly don't want our customers to experience this.

Let me assure you that we are here to take care of your problem and we do take full responsibility for
any troubles you have with orders, subscriptions and on your account.

We'll surely send the replacement order at your address as soon as possible. To help you with the
replacement order, I request you to contact us via chat or freephone so that we can confirm few
details(address, delivery time) which we don't recommend sharing via email due to customer account
security concern.

Once you contact us without taking any more time we'll at same moment create a free replacement
device and ship it to your address.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that best
suits you on any of our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number, and we
will call you right back. For chat, please click on the "Chat" tab on the Contact Us help page.

I can understand that requesting you to contact back again may add further to your inconvenience. This
is to ensure that we can help you with this to your satisfaction.

However, this does not mean your inconvenience and disappointment will go unnoticed. To ensure
utmost attention, I've forwarded your comments as feedback to the relevant department.

Please be assured they'll investigate the issue further and take necessary actions to ensure that such
instances are not repeated in future.

The feedback you've provided has been passed on to the relevant team and will be used in reviewing
the service provided by Carrier.

I hope you would treat it as a one time exception and give us another change to help you with our
services.
I personally appreciate your patience and understanding in this regard.

We hope you can contact us soon so we can help solve this problem quickly.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

MUSIC UNLIMITED 4 month offer 0.99

I understand from your e-mail that you clicked on an offer for a Music
> Unlimited Subscription at the price of £0.99 for 4 months, and It seems
> that you have been charged £7.99 instead. I'm sorry to hear that you were
> charged for £7.99 and not £0.99 as stated in the offer; However, I would
> like to let you know that our main goal is to provide you with an
> exceptional customer service, and I'd be more than glad to assist you with
> your enquiry today.
>
> We do have an offer for an Amazon Music Unlimited Subscription for £0.99
> for 4 months and we've sent the information regarding this to all our
> Amazon customers. What happens is that not all of the accounts are eligible
> for this subscription since it has some requirements.
>
> Unfortunately, it seems that your Amazon Account doesn't qualify for this
> subscription. This is because the subscription is only for new Amazon Music
> Members who have never started a free trial for Amazon Music Unlimited or a
> paid Music subscription before. From checking your account, I was able to
> see that you've already had an Amazon Music Unlimited Free Trial before
> which was actually initiated on 14 October, 2017 and ended on 13 November
> 2017 and that's the reason why your account is not eligible for this
> promotion. I'm sorry for any inconvenience this might have caused.
>
> In case you'd like to read the requirements for the promotion, you can do
> so by clicking the link below:
>
> https://www.amazon.co.uk/gp/dmusic/promotions/AmazonMusicUnlimited
>
> Of course if you'd like to get the subscription cancelled and refunded, we
> will be more than glad to assist you with that. If that's the case, just
> reply to this email letting us know that and we'll cancel the subscription
> and provide you with the full refund of £7.99 as an exception.
>
> Should you have any further questions or comments, you can contact
> Customer Service by clicking on the "Contact Us" button on any of our
> Amazon Music Help pages:
>
> www.amazon.co.uk/amazonmusic/help
>
> Contacting us through the website allows you to verify security before a
> call is placed and ensures we have your account information ready when we
> call you.
>
> I hope this information helps! We look forward to seeing you again soon.
>
> We'd appreciate your feedback. Please use the links below to tell us about
> your experience today.

UNABLE TO DOWNLOAD BOOK ANDROID

Ebook android
android ebook
ebook pending android
android ebook pending

Hello Trevor,

This is Yaser from Amazon Support Team.

I’m sorry to know you are experiencing issues to get the recently purchased
ebook to your Kindle library.

On checking your account, I see that the ebook "We Are Displaced" is purchased
successfully. However due to some technical issues it was not downloaded to your
library and showing in pending to deliver to your device.

To make it right, I've manually sent the ebooks to your account and device. I see
that there is Android device (Kindle reading app) registered on your account and
also a Kindle device is deregistered previously on your account.

As the android device is registered to account you will be able to get the ebook to
this device. As the ebooks are account specific and can be downloaded to any
device registered to ebook purchased account.

I request you to perform below troubleshooting steps on your android device to


get the ebook delivered to your device.

1. Please make sure you are connected to a Wifi network.

2. Deregister from Kindle application : so that any issue with the application
linking to your account will be cleared and will work fine

----. From the Kindle for Android application Home or On Device screen, tap
"Menu".
---. Tap "Settings".
---. Tap "Deregister this device" and select Deregister. Now tap on register option
there and login with your Amazon credentials and sync the library by tapping
More icon (three dots and lines) in the bottom bar and then tap Sync.

Check if you are able to download the books.

In case if you still didn't receive the ebook, please uninstall and re-install the
Kindle reading application on android device so that the latest application can be
automatically installed on your device and any glitch with the application will be
cleared.

To uninstall the Kindle for Android application from your Android phone:

1. From the Android Home screen, press the Menu button, then tap the "Settings"
icon to open the Settings menu.
2. Select "Applications", then "Manage applications."
3. Select "Kindle" to open the Application info menu.
4. Tap the "Uninstall" button.
5. Now access Google play store and download Kindle reading application.

When your installation is complete, simply launch the Kindle application to


register again and start accessing your Kindle library.
1. Enter your Amazon account information and tap "Register this Kindle."
2. sync the library by tapping More icon (three dots and lines) in the bottom bar
and then tap Sync.

I'm positive above steps would work and you'll be able to see both the ebooks in
your library.
In unlikely event if the issue still persists, please do write us back with
confirmation so that we can help you with refund for the ebook and if needed
escalate the issue to our technical team for further insight.

Also you can contact us via chat or free phone so that we can together work on
the issue in real time and get it resolved at same time for you.

To setup a call back via phone so that we can contact us back as per your
convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

I realise that at this point of time asking you to contact us again would be
disappointing, but in a situation like this, it is very important for us that we
provide you with accurate and expedient resolution and this is the best way to be
certain that your issue can be resolved more appropriately.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello,

This is Yaser from Amazon Support Team.

I’m sorry to know you are experiencing issues to get the recently purchased
ebook "Step By Step Mixing:" to your Kindle library on Android device.

On checking your account, I see that the ebook purchased is purchased


successfully. However due to some technical issues it was not downloaded to your
device and showing in pending to deliver to your device.

Yes, you can use Kindle app on your phone to read Kindle version of ebooks from
Amazon.

To make it right, I've issued a complete refund of £3.79 to your original payment
method.
I request you to perform below troubleshooting steps on your android device and
then purchase the ebook so that it will be delivered correctly to your device.

1. Restart the phone.

2. Deregister from Kindle application : so that any issue with the application
linking to your account will be cleared and will work fine

----. From the Kindle for Android application Home or On Device screen, tap
"Menu".
---. Tap "Settings".
---. Tap "Deregister this device" and select Deregister. Now tap on register option
there and login with your Amazon credentials.

Now purchase the ebook and open the Kindle app on phone and sync the library
by tapping More icon (three dots and lines) in the bottom bar and then tap Sync.

You can purchase the ebook using the link :


https://www.amazon.co.uk/dp/B01NC30DNW

I'm positive you'll be able to get the ebook available on your phone without any
issues.

In case if you still didn't receive the ebook, please uninstall and re-install the
Kindle reading application on android device so that the latest application can be
automatically installed on your device and any glitch with the application will be
cleared.

To uninstall the Kindle for Android application from your Android phone:

1. From the Android Home screen, press the Menu button, then tap the "Settings"
icon to open the Settings menu.
2. Select "Applications", then "Manage applications."
3. Select "Kindle" to open the Application info menu.
4. Tap the "Uninstall" button.
5. Now access Google play store and download Kindle reading application.

When your installation is complete, simply launch the Kindle application to


register again and start accessing your Kindle library.
1. Enter your Amazon account information and tap "Register this Kindle."
2. sync the library by tapping More icon (three dots and lines) in the bottom bar
and then tap Sync.

I'm positive above steps would work and you'll be able to see both the ebooks in
your library.
In unlikely event if the issue still persists, please do write us back with
confirmation so that we can help you further with it and if needed escalate the
issue to our technical team for further insight.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello James,

This is Yaser from Amazon Support Team.

I'm sorry to know that you are experiencing issues to download the purchased
ebooks on your device with name "James android #1" registered on your account.

I really appreciate all your efforts to perform troubleshooting steps like uninstall
reinstall and deregister the application and check.

To help you with it, I've checked your account and see that all the account
settings are fine and also see that the recently purchased ebooks Ayurveda
Beginner's Guide, How to Be a Footballer is shown under pending status.

When you place an order with Amazon.co.uk, we want to ensure your payment
information is correct, to confirm that your card has a valid number. This is
communicated via a full authorisation for the amount of the purchase. The order
shows pending verification while we wait for authorisation. While the majority of
communications take a short time to process, occasionally a transaction may take
longer to be authorised.

As you referred you are receiving the error, it will be helpful if you could write us
back with what it mentions in the error or also you can send us screenshot of the
error so that we can help you with the exact reason of error and get it corrected
for you and also if needed escalate the issue to our dedicated technical team to
help us with it .

As the steps you performed are the steps we can isolate any issues with the
ebook not delivering to the device and it didn't work we need to have a clear
details on what exact error you are receiving to get to resolution in correct way.

Also please let us know if you are experiencing the issue on this device or also on
other devices registered on your account.

Meanwhile, please restart the tablet and perform sync steps so that all your
Kindle library will be updated will all purchased contents on your account. Also
I've sent the recently purchased ebooks manually to your device.

1. Open Kindle app


2. sync the library by tapping More icon (three dots and lines) in the bottom bar
and then tap Sync.

You can contact us via live medium chat or free phone so that we can work
together in real time to avoid any misunderstanding in performing advance
troubleshooting steps on the tablet and also if required escalate the issue to our
dedicated Amazon development team so that they too can look into the issue and
get it resolved for us at earliest.

To setup a call back via phone so that we can contact us back as per your
convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

If I relate it to myself I can completely understand how frustrating and annoying


the situation can be when something like this happens but believe us it was never
our intention. Please accept my sincere apologies for this.

I realise that at this point of time asking you to contact us again would be
disappointing, but in a situation like this, it is very important for us that we
provide you with accurate and expedient resolution and this is the best way to be
certain that your issue can be resolved more appropriately.

We hope you can contact us soon so we can help solve this problem quickly. We
are always here to help you at any point of time you need us.

Thank you for being Amazon valuable customer.


Hello,

I’m sorry to know you are experiencing issues in downloading books with the Kindle for Android app.

To remedy this issue, I request you uninstalling the app from your device and then reinstalling it from
the Google Play Store. It solves any intermittent issue with the application.

To uninstall the Kindle for Android application:

1. From the Android Home screen, press the Menu button, then tap "Settings".
2. Select "Applications", then "Manage applications."
3. Select "Kindle" to open the Application info menu.
4. Tap the "Uninstall" button.

To reinstall the app, please visit the Google Play Store from your Android device and search for
"Kindle" and install it. Once installed open the application and register it with your Amazon account
and try to purchase books.

To purchase books and begin reading on Kindle for Android, take the following steps:

1. Open Kindle for Android and tap the Shopping Basket icon in the top right corner.
2. Search for, or browse, to find the item you want.
3. Once you have found what you are looking for, you can purchase it by tapping "Buy Now with 1-
Click".
4. To return to the Kindle for Android and start reading the purchased item, tap the "Read It Now" link
on the Thank You page

If you're still experiencing an issue, you can reach us via chat or freephone directly by clicking the
Contact Us option at a time that best suits you on any of our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number, and we
will call you right back. For chat, please click on the "Chat" tab on the Contact Us help page.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

MANAGE SUBSCRIPTIONS

Hello,
I understand that you are concerned with the subscription on your account.

I've checked your account and see that as of now there are no subscriptions on your account. Also
Kindle unlimited free trial is not active on your account.

Also, anytime later if needed you can also access below link to check with active subscriptions and
manage subscriptions on your account.

To manage Kindle Unlimited subscription:

www.amazon.co.uk/kindleunlimited

To manage music unlimited subscription:

https://www.amazon.co.uk/gp/dmusic/player/settings

To manage Amazon Channels subscription:

(https://www.amazon.co.uk/gp/video/subscriptions/manage

To manage Amazon Drive subscription:

www.amazon.co.uk/clouddrive/manage

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Charge decline

Prime video license error

Thank you for signing up for Amazon Prime Video.

Because we could not validate the default payment card you provided at sign-up, your membership has
been suspended and you are not able to use Amazon Prime Video. . Please update your default payment
card to continue your membership. Just follow the steps below:

1. Go to "Your Account" here: https://www.amazon.co.uk/gp/primecentral.


2. Log in using the Amazon.co.uk account that you used to sign up for Amazon Prime.
3. Click on the "Edit payment method" text under "Preferred Payment Method".
4. Update the expiration date or choose an alternate preferred payment method as needed.
A charge can be declined for a variety of reasons, some of which may not be related to the validity of
the default payment card. In many cases you simply need to update the expiration date. For more
information on why the charge may have been declined, please contact the bank that issued your card.

If you don't update your payment card in the next 7 days, your Amazon Prime Video membership will
be cancelled.

To continue to get unlimited One-Day Delivery, unlimited instant video streaming and more, please
click here to log in to your Prime account and update your payment information.

We hope that you are able to resolve this issue promptly.

Clear cache:

I'm sorry to know that you are experiencing downloading issues on both of your Fire tablets.

As the details you shared with me, I understand that you deleted lots of downloads on tablet and still
tablet is displaying error message.

As a remedy to the issue, we need to perform clear cache and clear data steps. Cache files are the
temporary files that are created by the OS of the tablets when using the application and are left behind
and no more useful for the tablet taking up space on your tablet and causing the issue.

Please perform below steps to get tablet to work with downloads:

1. Swipe down from the top of your Home screen and tap "Settings".
2. Tap "Apps & Games," then "Manage All Applications".
3. Swipe left until the "All" tab is displaying.
4. Tap "Amazon video application" and select "clear cache" and "Clear Data".

You may also need to restart your device. Press and hold the power button for up to 40 seconds (until
the screen goes black) and then release. After the device has completely turned off, press the power
button again to restart it. Once your device is back on, try with the downloads.

I'm positive about steps would work and you will be able to make new downloads on tablets.

In case, if the issue still persists, I request you to write us back with the confirmation so that we can
help you further with it and resolve the issue at earliest.

You can also contact us via phone or chat so that we can together troubleshoot the issue in real time and
if needed escalate the issue to our dedicated technical team, so that they can narrow down the cause of
issue and help get the issue resolved.

To contact us via phone: https://www.amazon.co.uk/clicktocall

To contact us via chat: https://www.amazon.co.uk/clicktochat


Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

UNABLE TO WATCH VIDEO

Hello,

I'm sorry to know that you are experiencing issue with movie "insidious" and load other movies.

I've checked your account and see that the movie was successfully rented and also all your account
settings are fine. As you are experiencing issues in loading other movies I request you to perform below
basic troubleshooting steps and check.

I see that you are using device "Ruta's Sony Android TV " to stream the movie.

Please perform below steps to isolate the issue and be able to stream movies fine.

1. De-register and re-register the device from your Amazon account and try once to play the movie. It
will clear any glitch with the movie application on Sony TV and also if any account glitch causing the
issue.
2. Note that Sony devices require 2 Mbps for Standard Definition (SD) and 5 Mbps for High Definition
(HD).
3. Please try to play the movie on any other Android/iOS device like phone by installing Amazon prime
video application from Google play store and play the video on it and check.

Also,when you rent a video, you can watch it during a rental period (typically 24-48 hours), which
begins when you start playback. You'll have 30 days to begin watching your rental after making your
purchase. In this case, I've refreshed your movie rent period from my end so that you will be able to
view the movie within 30 days and 24-48 hours once you start watching it.

If you still experience the issue, I request you to contact us back with the details on error message if
you get while playing or loading the movie and also if you are experiencing the issue with only rented
movies or purchased movies too so that we can narrow down the causes of issue and help you with it at
earliest.

You can also contact us via live chat or phone so that we can troubleshoot the issue with you in real
time and get it played on your device soon.

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

We are always here to help you at any point of time you need us.

Thank you for being the most valued customer to Amazon. We look forward to seeing you soon.

Did I solve your problem?

Hello,

I'm sorry to know that you are experiencing issues in purchasing videos on Fire 7 (7th Gen) Kids
Edition that you recently purchased.

I've checked your account and see that there are few updates available for your tablet. Software update
adds several new features and includes important bug fixes to improve performance on your device.
Periodically, Amazon apps and features will be automatically updated to improve functionality and
usability.

In this case, I request you to update the tablet and perform below troubleshooting steps to isolate any
intermittent issue with the tablet and get it work fine with video purchases.

Before update please ensure that :

1. Tablet is connected to strong Wi-Fi and battery life is at least 30% or greater.
2. The device needs at least 100MB or more of free storage space. If not available you can delete any
unused apps, books, videos or other content to allow enough storage space for the update . Any content
purchased from Amazon is stored in the Cloud for free and can be downloaded again.

Now to continue with the update, swipe down from the top of the screen and select Settings - Device -
System Update - Check Now. If necessary, the update will be downloaded and when complete, you will
be prompted to complete the installation. Your device will automatically restart to complete the update.

Once done we need to perform clear cache for the video application on tablet by following below steps:

Cache files are the temporary files that are created by the OS of the tablets when using the application
and are left behind and no more useful for the tablet taking up space on your tablet and causing the
issue.

1. Swipe down from the top of your Home screen and tap "Settings".
2. Tap "Apps & Games," then "Manage All Applications".
3. Swipe left until the "All" tab is displaying.
4. Tap "Amazon video application" and select "clear cache" and "Clear Data".

You may also need to restart your device. Press and hold the power button for up to 40 seconds (until
the screen goes black) and then release. After the device has completely turned off, press the power
button again to restart it. Once your device is back on, try with the video downloads.

I'm positive about steps would work and you will be able to make video downloads on tablets.

In case, if the issue still persists, I request you to write us back with the confirmation so that we can
help you further with it and resolve the issue at earliest.

You can also contact us via phone or chat so that we can together troubleshoot the issue in real time and
if needed escalate the issue to our dedicated technical team, so that they can narrow down the cause of
issue and help get the issue resolved by clicking the Contact Us option at a time that best suits you on
any of our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number, and we
will call you right back. For chat, please click on the "Chat" tab on the Contact Us help page.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

UNKNOWN PURCHASE / ORDER

Hello,

I'm sorry to know about unknown purchase of applications on your account.

I've checked your account and see that the order # D01-7239229-5112602, D01-4865119-5378247,
D01-8014250-2917406 are for the free apps "Zombie Frontier 3, Dead Route, DEAD TRIGGER" that
are purchased from the Amazon appstore application on your Kindle Fire (5th Gen) tablet with name
"STEPHEN's 2nd Fire".

I would like to inform you that digital purchases get processed with the default 1- Click payment
method and it might be the reason that accidental purchase was done or might be someone from your
family who have access to your tablet accidentally installed.

All the above three applications purchased on your account and installed on device are free of charge.

Rest assured you've been not charged for them.

You can uninstall the application if not needed by performing below steps on Tablet:
1. Swipe down from the top of your Home screen and tap "Settings".
2. Tap "Apps & Games," then "Manage All Applications".
3. Swipe left until the "All" tab is displaying.
4. Tap on application name you want to delete and select "uninstall".

As an option, you can setup parental lock on tablet.

With parental controls, you can:

- Restrict access to the Silk browser and the Email, Contacts, and Calendar apps
- Prevent accidental purchases, video playback, and Wi-Fi connectivity
- Block the content libraries: Newsstand, Books, Audiobooks, Music, Video, Docs, Apps, Games,
Photos

You can enable parental control by performing below steps:

1. Swipe down from the top of the screen, and then tap the Settings (gear) icon.
2. Tap Parental Controls, and then tap the switch next to Parental Controls.
3. Follow the onscreen instructions to set a Parental Controls Password.

A padlock icon will appear at the top of the screen in the Status Bar indicating that parental controls are
enabled.

Should you require any further assistance, please feel free to contact us . We will be happy to help you.

Thank you for being Amazon's valuable customer

First time shopping app install promotion

Hello,

I'm sorry for the misunderstanding with the promotion offer for installing the Amazon app first time. It
is a "Mobile App Prime Day Promotion" that you are referring to.

The promotion is from 3 July and will end on 31 July, 2018.

I've checked your account details and be assured as per the eligibility criteria you are eligible for the
promotion.

Promotion code will be provided to you by email after promotion has closed (31 July) but before 8
August.

I request you to please wait until 8 August to receive the code by email from our dedicated Amazon
promotions team.

Meanwhile all you need is to login into Amazon App for the first time during promotion period and
visit landing page whilst signed into your eligible Prime account in order to receive the promo code
before 8 August 2018
Once you get email with the code you can access the code and all the details will be shared to you in
same email.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Kids unlimited cancel

Hello Laura,

Thank you for contacting Amazon. I am Mukesh from Kindle Support Team.

We are sorry for any inconvenience or confusion we may have caused you. I take this opportunity to
assist you in this regard.

On checking your account and I can see that the charge for £7.99 relates to the "Fire for Kids Unlimited
subscription".

Please be informed that you've had a free year subscription from July 11, 2017 to July 11, 2018.

Once your free year subscription has been expired, your membership has been automatically upgraded
to the Paid monthly membership on December 25, 2016 in the amount of £7.99 for the following
children.

* Henry
* Alice

Please find the pricing (Account type - monthly price) of the Fire for Kids Unlimited subscription
below:

* Single Profile - £3.99


* Single Profile (Prime) - £1.99
* Family - £7.99
* Family (Prime) - £4.99

For your information, Fire for Kids Unlimited is a monthly content subscription service that offers a
variety of children's books, videos, and apps for children ages 3-8 years old within for Kids. When
customers sign up for Fire for Kids Unlimited, subscribed profiles receive thousands of hand-picked
age-appropriate books, games, educational apps, movies and TV shows from PBS, Nickelodeon, and
more. Parents don’t need to shop for or add the content to subscribed profiles – it appears automatically
on the profile, ready for their child to enjoy.

In this situation, we can cancel the subscription and issue full refund towards your payment card.
However, before taking any action on your account, I would like to seek your permission for the
cancellation of the subscription.

Hence, I request you to reply to this e-mail and confirm that we have your permission to do cancel and
process a full refund on your payment card. Once we receive your reply, we'll cancel the subscription
and issue refund.

We are delighted to have you as our customer and we are always here to assist you!

REFUND BOOK / KINDLE CONTENT CX END

Just so you know, you can request a refund for items purchased from the Kindle
Store within fourteen days of purchase without having to contact Customer
Service. Visit the Manage Your Content and Devices page
(www.amazon.co.uk/mycd), click the Actions tab for the title you’d like to return,
and select “Return for refund”.

ALEXA NOTIFICATION

Hello,

I'm sorry to know that you are receiving notification "'Alexa Accessories'" on your fire tablet.

From the details you shared it seems that the notification is stuck in the notification bar and not turning
off.

As a remedy to the issue, I request you to perform below troubleshooting steps and check.

1. Turn OFF notification and perform Clear data and cache:

Cache files are the temporary files that are created by the OS of the tablets when using the application
and are left behind and no more useful for the tablet taking up space on your tablet and causing the
issue.

Please perform below steps to clear cache data

1. Swipe down from the top of your Home screen and tap "Settings".
2. Tap "Apps & Games," then "Manage All Applications".
3. Swipe left until the "All" tab is displaying.
4. Tap "Alexa application" and there uncheck the "show notification" option. Also select "clear cache"
and "Clear Data" and clear them.

You may also need to restart your device. Press and hold the power button for up to 40 seconds (until
the screen goes black) and then release. After the device has completely turned off, press the power
button again to restart it. Once your device is back on, try with the downloads.

I'm positive about steps would work and the notification will be erased.

In case, if the issue still persists, I request you to write us back with the screenshot of the notification so
that we can help you further with it and resolve the issue at earliest.

You can also contact us via phone or chat so that we can together troubleshoot the issue in real time and
if needed escalate the issue to our dedicated technical team, so that they can narrow down the cause of
issue and help get the issue resolved.

To contact us via phone: https://www.amazon.co.uk/clicktocall

To contact us via chat: https://www.amazon.co.uk/clicktochat

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

UNKNOWN CHARGES / AMAZON DIGITAL SERVICES

I'm sorry to know the unknown order on your account with ID: 866-321-8851

I've checked your account and unable to find the details with the ID that you shared with me. Also as
you referred it shows as Amazon digital downloads, the services included in digital services are ebooks
downloads, in-app purchases, subscriptions from Amazon.

On further checking your account , I see that there is "Kindle Unlimited Paid Membership" active on
your account charging £7.99/ month on your account.

The subscription was initiated as a free 30 day trial on 9 April 2018 which later was upgraded to paid
membership on 9 May 2018 charging you the monthly subscription fee of £7.99

I see that you are not using any benefits of the subscription and seems that you are unaware of the
subscription If you are referring to these charges and , I can go ahead and cancel the subscription for
you and issue a refund for the same. However, if I cancel the subscription then you will lose access to
subscription contents, for which we need your permission. We need your confirmation to cancel the
subscription if not needed.
I request you to write us back with the confirmation so that we can cancel the subscription and issue a
refund for the same.

If you are referring to some other charges, I'd request you to write us back with the below details so
that we can escalate it to our Charge Enquiries team and help you further with it

1. The charge amount and the date on which it was taken.


2. The last four digits of the credit card charged.
3. The annotation next to the charge on the statement.
4. Do you have another Amazon account under a different email address?
5. Is the payment card on a joint account or does a family member have access to the credit card?

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient resolution
and this is the best way to be certain that your issue can be resolved more appropriately.

Ongoing issue

Known issue

Hello,

This is Yaser from Amazon Technical Support Team.

From the details you shared with me in email "Am unable to offer kindle book. Please advise" I'm
unable to determine if you are experience issues in purchasing ebook or unable to gift the ebook.

If you are referring to gift ebook, I'm sorry to inform you that as of now the option to gift ebook is not
available. However you can share the ebook you purchased on your account with other family members
by creating household.

You can check with the below link to create household:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201806560

-----------------------------------------------------------------------

If you are concerned with purchasing ebook and receiving error , I apologise for the inconvenience
caused. We've received update from our technical team that due to some server issues from Amazon
end, after opening the Bookstore tab and selecting a book from the store, you see error screen that
stops the book detail page from loading also there is issue with the website. That's the reason you are
unable to get it to work on any of Amazon registered devices.

Our technical team are aware of it and has already started working on it to resolve the issue at earliest. I
request you to please wait for 12 to 24 hours so that the technical issue will be cleared and you will be
able to get the book on your account.

For your reference the case ID is 0160424757

We realise this incident reflects negatively upon Amazon.co.uk and realise that this is not what you
expected, but I hope you understand that this was never intentional from our end.

I'll assure you that we’ll continue working hard to ensure that you receive accurate services, and to
minimise the chances of anything like this occurring again.

For the meantime, I seek your patience and co-operation while we together work on this.

Should you require any further information or assistance, please get back to us and we're glad to assist
you.

Thank you for being Amazon's valuable customer.

Hello,

I've checked your previous correspondence with us on email and understand that you are experiencing issue with
purchase on Kindle store and receiving error.

I apologise for the inconvenience caused. We've received update from our technical team that due to some server
issues from Amazon end, after opening the Bookstore tab and selecting a book from the store, you see error
screen that stops the book detail page from loading also there is issue with the website. That's the reason you are
unable to get it to work on any of Amazon registered devices.

Our technical team are aware of it and has already started working on it to resolve the issue at earliest. I request
you to please wait for 12 to 24 hours so that the technical issue will be cleared and you will be able to get the book
on your account.

For your convenience, I’ve details of the Case ID: 0168671755

Also, to avoid such instances, I've especially forwarded your concern to our Amazon development team to take into
consideration as we make further developments.

Rest assured we’re always here to help you with the best of our abilities.

For the meantime, please extend your patience and co-operation while we work on this.

Should you require any further information or assistance, please get back to us and we're glad to assist you.

I seek your patience and support while we together work in this regards.
Thank you for being Amazon's valuable customer.

Hello,

I'm sorry to know that you are unable to download the purchased book 'The Tattooist of Auschwitz' on
your account.

I apologize for the inconvenience caused. As there is an on going technical issue with the accounts and
device registration you are unable to get the book on your account so that it can be downloaded.

Our technical team are aware of it and has already started working on it to resolve the issue at earliest. I
request you to please wait for 12 to 24 hours so that the technical issue will be cleared and you will be
able to get the book on your account.

For your convenience, I’ve details of the Case ID: 0154748335

Also, to avoid such instances, I've especially forwarded your concern to our Amazon development team
to take into consideration as we make further developments.

Rest assured we’re always here to help you with the best of our abilities.

For the meantime, please extend your patience and co-operation while we work on this.

Should you require any further information or assistance, please get back to us and we're glad to assist
you.

I seek your patience and understanding in this regards.

Thank you for being Amazon's valuable customer.

Hello,

I'm sorry to know that you are experiencing issues with the game "candy crush soda".Please accept my
sincere apologies

In this case, I've checked with our internal team and they have responded that there is an ongoing issue
with the "candy crush soda".
application and our technical team is already working on it.

I request you to allow us 24 to 48 hours so that our technical team can get the issue sorted with the
application developer and get it to work on the tablet. For your reference the case ID is 0160424757
We realise this incident reflects negatively upon Amazon.co.uk. I can certainly realise that this is not
what you expected, but I hope you understand that this was never intentional from our end.

I'll assure you that we’ll continue working hard to ensure that you receive accurate services, and to
minimise the chances of anything like this occurring again.

For the meantime, please extend your patience and co-operation while we work on this.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that best
suits you on any of our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number, and we
will call you right back. For chat, please click on the "Chat" tab on the Contact Us help page.

Your patience and understanding is highly appreciated. We look forward to serve you better

ALEXA NOTIFICATION

Hello,

I'm sorry to know that you are receiving notification "'Alexa Accessories'" on your fire tablet.

From the details you shared it seems that the notification is stuck in the notification bar and not turning
off.

As a remedy to the issue, I request you to perform below troubleshooting steps and check.

1. Turn OFF notification and perform Clear data and cache:

Cache files are the temporary files that are created by the OS of the tablets when using the application
and are left behind and no more useful for the tablet taking up space on your tablet and causing the
issue.

Please perform below steps to clear cache data

1. Swipe down from the top of your Home screen and tap "Settings".
2. Tap "Apps & Games," then "Manage All Applications".
3. Swipe left until the "All" tab is displaying.
4. Tap "Alexa application" and there uncheck the "show notification" option. Also select "clear cache"
and "Clear Data" and clear them.

You may also need to restart your device. Press and hold the power button for up to 40 seconds (until
the screen goes black) and then release. After the device has completely turned off, press the power
button again to restart it. Once your device is back on, try with the downloads.

I'm positive about steps would work and the notification will be erased.

In case, if the issue still persists, I request you to write us back with the screenshot of the notification so
that we can help you further with it and resolve the issue at earliest.

You can also contact us via phone or chat so that we can together troubleshoot the issue in real time and
if needed escalate the issue to our dedicated technical team, so that they can narrow down the cause of
issue and help get the issue resolved.

To contact us via phone: https://www.amazon.co.uk/clicktocall

To contact us via chat: https://www.amazon.co.uk/clicktochat

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Account security

Hello,

I'm sorry to know that you are experiencing issue with getting 2 step verification code.

As 2 step verification code is delivered to your old number, we need to update your new number on
your account settings.

In this case, to change the contact details we need to confirm few details for authentication for privacy
and security , which we don't recommend sharing via email due to customer account security concern.

Hope you understand as part of our commitment to protect our customers and their details this is a
measure to keep your details safe.

I would request you to contact us via phone or chat so that we can verify the account details for you
and help with changing your contact number to +44 (0)746 795 6010 so that you can receive the
verification code on it.

Please access below link to contact us via chat or phone:

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall
To contact us via chat:
http://www.amazon.co.uk/clicktochat

Let me assure you that we are here to take care of your problem and we do take full responsibility for
any troubles you have with devices, orders, subscriptions and on your account.

Thank you for being the most valued customer to Amazon. We look forward to seeing you soon.

Family library

I'm sorry to know that you're unable to download the books from family account
(megkirk@ymail.com).

To resolve this issue, I'd request you to check your sharing settings. The owner of the content should
log into Manage Your Content and Devices (http://www.amazon.co.uk/mycd), select Settings, and
hover over their profile under Household Sharing. Select Manage Content Sharing and make sure there
are checkmarks next to the content types you want to share. Choose Save. Note: account holder need to
share the content via their account, so that, you can access and download it.

If your household partner already share the content via her account then, I'd request you to uninstall
and reinstall the Kindle application and then try to access it.

If you are missing an individual title, make sure that the title you are trying to access has sharing
enabled. The owner of the content should log into Manage Your Content and Devices
(http://www.amazon.co.uk/mycd), select the Actions “…” button next to the title they want to share,
then choose Manage Family Library. If you see a button that says Add to Family Library, select it. If a
button says Remove from Family Library, household sharing is already enabled.

If the problem still persists then, I'd request you to contact us via live medium, so that, we can help you
resolve this issue instantly.

To contact us:

http://www.amazon.co.uk/contact-us

Should need any further assistance, please do write back to us without any hesitate, will be happy to
help you anytime.
MORE DETAILS

Hello,

I'm sorry, but I wasn't able to determine exactly what kind of help you need from your email/I'll need
more details to help you with your issue.

We'd still like to help you, In this case I suggest you to contact us via phone or chat.

To contact us via phone:


http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

You are truly one of our most loyal customers. It’s always been a pleasure to serve you.

FIRE TV REMOTE

Hello James,

This is Yaser from the Amazon technical support team.

I've checked our previous correspondence with you and see that you are concerned with the charges for
the remote batteries incurred to you due to faulty remote.

I understand the inconvenience this situation has caused. Please accept my apologies in this regard. On
this occasion, as you mentioned you spent almost £10.00 for it, I've added £10.00 promotional credit to
your account, for use towards your next Amazon.co.uk order.

Promotional credit must be redeemed at our website, towards the purchase of products sold and
fulfilled by Amazon.

Please note that this will only be visible when you place an order, it won't appear in the "Gift cards"
section of Your Account.

When paying for an order with promotional credit you will have to add the relevant item(s) to your
Shopping Basket and complete your order via checkout. If you use our 1-Click ordering method, any
promotional credit might not apply to your order.

When you place a qualifying order, you'll be able to see that the value of your promotional credit has
been deducted from the total cost. Any unused funds will be retained in your account to be used at a
later date.
You can view the terms and conditions for promotional credit here:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201895970

Please feel free to let us know if there is something else we can address for you, James.

Let me assure you that we are here to take care of your problem and we do take full responsibility for
any troubles you have with orders, subscriptions and on your account.

Our customer's satisfaction and their convenience is very important to us above all else, it's the
foundation on which our company was built. Be assured that we'll continue working hard to ensure that
you receive accurate service.

Thank you for being the most valued customer to Amazon. We look forward to seeing you soon.

Hello,

This is Geetha from Amazon and I'll be happy to assist you today!

I'm sorry to hear that you are having trouble with Fire TV Stick remote controller.

That's definitely not what we want our customers to experience, I'm glad you contacted us. I really
don't want to see you in more trouble and would like to make things simpler for you. I appreciate the
efforts you took to troubleshoot the issue from your end.

To help you in this situation, I am happy to help you to purchase the new remote controller for free as
replacement.

Hence, I have added the value of new remote £19.99 promotional credit to your account. It won't
appear in the "View gift card balance" section of the "Your Account" link. The promotional credit will
automatically be redeemed against your next eligible order. No need to enter any code.

When you place a qualifying order, you'll be able to see that the value of your promotional credit has
been deducted from the total cost.

For your convenience, I have also provided the link to purchase Fire TV remote controller:

http://www.amazon.co.uk/dp/B06ZZBD8VV

I hope this helps! It is our privilege to have you as our valued customer. You are certainly the type of
customer that we would like to retain.

We are looking forward to see you soon. Have a great day

At the end of the e-mail there'll be a quick survey where you can leave feedback on the service you’ve
received. We’d love to hear your valuable feedback.

Remote order / Remote replacement

Hello Angela,

I'm sorry to hear that you are having trouble with Fire TV Stick remote controller. That's definitely not
what we want our customers to experience.

I appreciate the efforts you took to troubleshoot the issue from your end.

As the remote itself is faulty we need to get the remote replaced. So, I have added the value of new
remote £19.99 as promotional credit to your account.

I request you to please go ahead and place order for the remote by accessing below link:

https://www.amazon.co.uk/Voice-Remote-Amazon-Fire-Stick/dp/B06ZZBD8VV

When you place a qualifying order, you'll be able to see that the value of your promotional credit has
been deducted from the total cost.

Also you can select the fastest shipping method available and write us back with the delivery charges if
occurs any once the order is placed and we'll help you with the refund of delivery charges too.

In this way, the remote will be delivered free of charge at earliest to your address without any delay.

Also, I completely understand and agree that the remote should last longer and should not get damaged
so easily and I once again personally apologize for the inconvenience caused to you.

I've taken your feedback with the quality of the remote and forwarded it to our dedicated development
team so that they can look into it and take necessary actions.

Rest assured, we are here to take care of issues you encounter and we always endeavour to provide the
best service to our valued customers and aim to ensure that the issue is resolved to the fullest
satisfaction.

I hope this helps! It is our privilege to have you as our valued customer. You are certainly the type of
customer that we would like to retain.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.
Thank you for being Amazon's valuable customer.

Hello,

I'm sorry to know that you are experiencing issue with the Fire TV remote.

As a remedy to the issue, I request you to perform below steps and check once.

1. While the Fire TV stick is off, reset the Fire TV remote by pressing the Home button, Back button,
and the left side of the navigation ring at the same time. Hold all of these buttons for 25 seconds.

Note: This step will not factory reset the Fire TV device. It removes Fire TV settings from the remote.

2. Remove the batteries from the Fire TV remote and plug in the Fire TV device. Wait for the Home
screen to appear. Put the batteries back in the Fire TV remote and wait for one minute. Now check if it
works fine.

Meanwhile as an alternative you can your compatible phone or tablet to control your Fire TV Stick /
Amazon Fire TV with the Fire TV Remote App.

To download the app, visit:

Google Play : https://play.google.com/store/apps/details?id=com.amazon.storm.lightning.client.aosp


or open Google play store and search with application "Amazon Fire TV Remote App"

Amazon Appstore: http://www.amazon.co.uk/dp/B00ODIASKC


Apple Appstore: https://itunes.apple.com/us/app/apple-store/id947984433?mt=8

After you download the Fire TV Remote App:

1. Connect to the same Wi-Fi network as your Fire TV device.


2. Open the app, and select the Fire TV device that you want to pair to.
3. Enter the code displayed on your TV screen in the app.

Contacting us through the website allows you to verify that security before a call is placed. This
ensures that we have your account information ready when we call you.
Fire TV Stick: https://www.amazon.co.uk/firetvsticksupport

CHARGE DECLINE

We’ve attempted to process the payment for your D01-0599744-6283806, but it appears your bank has
declined the charge. Your bank won't inform us why they've declined a charge, they simply reject the
charge when we seek approval.
>
>The card assigned to this order is a MasterCard under the name Mr John Greenhow.
>
>Please check through the following questions to help determine why your card was declined:
>
>* Are the card number and expiry date numbers entered correctly?
>* Some credit and debit cards are case sensitive. Does the name you entered, exactly match the name
as it appears on the payment card?
>* Do the billing address and phone number exactly match your bank's records?
>* Have you exceeded your credit limit?
>* Is your purchase outside of your normal spending range? Some banks will block transactions due to
security concerns.
>* Does your issuing bank have special policies regarding electronic or internet purchases? Some
banks do, and this might be the issue.
>
>Before we re-try the payment for your order, please make any necessary changes to the card details in
"Your Account" (https://www.amazon.co.uk/youraccount). Under "Payment & GC", click on either
“Manage your Payment Methods” to edit an existing card or “Add a Payment Card”, to add a new
payment card. If the current payment method for your order # D01-0599744-6283806 isn’t updated, the
payment request may be declined by your card provider again, further delaying your order.
>
>To update or use a different card for this order, or for other troubleshooting tips, you can follow the
steps listed at this Help page - http://www.amazon.co.uk/gp/help/customer/display.html?
nodeId=201253760.
>
>If all your details are correct and you still receive another decline message, please contact your bank
to investigate. The number for your bank can usually be found on the back of your card.
>
>I hope this helps.

KNOWN ISSUE

I'm sorry to hear that you are facing issues registering Kindle device on your Amazon account.

In this case, I'd like to inform you that currently there is an ongoing issue going on and our internal
team has already started working to resolve the issues,

Also, to avoid such instances, I've especially forwarded your concern to our Amazon development team
to take into consideration as we make further developments.

Rest assured we’re always here to help you with the best of our abilities.

For the meantime, please extend your patience and co-operation while we work on this.
Should you require any further information or assistance, please get back to us and we're glad to assist
you.

Your patience and understanding is highly appreciated.

We look forward to serve you better.

Hello,

I'm sorry to know the trouble you're having while accessing music on your fire tablet.

I've checked and I'm afraid, we are currently experiencing a technical issue that is preventing many of
our customers accessing music.

We have many customers reporting this issue and our engineers are aware of this issue and are
diligently working to resolve it at the earliest.

Situations such as this are rare and our goal is to help resolve any problems you encounter as quickly as
possible. A little patience and support is all we require from your end while we get this fixed.

As soon as we have an update from the technical team, we'll update you via best medium.

Meanwhile, I request you to once restart your device and check if the issue gets resolved.

Let me assure you that we are here to take care of your problem and we do take full responsibility for
any trouble you have.

Thank you for your patience while we look into this.

BOOK CANCELLED / ORDER CANCELLED

Hello Barbara,

I understand that you are concerned with the ebook not delivered to your Kindle.

I've checked all our previous correspondence with you on call and I'm personally sorry for all the inconvenience
caused. This is not what Amazon want our customers to experience.

On checking your account, I found that the book you ordered was in pending state and then cancelled as there was
a issue to authorize your payment card that's the reason order didn't went through.

I completely agree that you are using same payment card for all the transactions and previous orders were
successfully placed. Hope you understand that it can be a technical error. We try to authorize the card for
payment, if any issues bank won't inform us why they've declined a charge, they simply reject the charge when we
seek approval and order gets cancelled.

Rest assured as the order was cancelled, amount of £0.99 was refunded back to your account. Refunds usually go
through within five to seven business days and you will see this amount credited on your next statement.

Also, as a goodwill gesture I've added additional £0.99 gift card to your Amazon account. When you place your next
order, on the payment section of our online order form, you should see that the Gift Card funds have been
automatically applied to your order.

I understand this gift card doesn't value much in front of your time and reading experience, but I would appreciate if
you would go ahead and purchase the same book with the credits added to your account.

I'm positive new purchase would succeed and you will be able to read the book at earliest.

I once again apologise for unpleasant experience with us. I hope you would treat it as a one time exception and
give us another change to help you with our services.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

Thank you for being Amazon's valuable customer.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

Did I solve your problem?

Hello,

I'm sorry to know that you are experiencing issues in reading the ebook "The Steps to Freedom in
Christ" on your iPad.

I've checked your account and see that the ebook is successfully purchased. However it was not
fulfilled correctly to your account and is showing in pending status.

To get it right, I've manually sent the ebook to your iPad device.

I request you to once logout and login Amazon account on Kindle reading application and sync the
library by following below steps

To deregister and re-regsiter:

1. Start the Kindle app.


2. Tap the More icon in the lower right-hand corner.
3. Tap "Settings."
4. Tap the name associated with your Amazon account under Registration
5. Tap "Deregister this Kindle"
6. Now again tap on register and login with your Amazon credentials.

Once done, we need to sync the library so that all the ebooks on your account will be sync with the
device and you will be able to get all ebooks.

Make sure your device is connected wirelessly.


Now open the Kindle reading application
From the Kindle reading app Home screen, tap Sync.

I'm positive you'll be able to see the ebook in your library and can read it.

In case, if you find any difficulty please do write us back so that we can further help you with it and
also if needed escalate the issue to our technical team to get it right for you at earliest.

You can also contact us via chat or freephone so that we can work together in real time and get the
issue resolved for you.

Please access below link to contact us via chat or phone:

To setup a callback so that we can contact you via phone as per your convenience:

https://www.amazon.co.uk/clicktocall

To contact us via chat:

https://www.amazon.co.uk/clicktochat

Let me assure you that we are here to take care of your problem and we do take full responsibility for
any troubles you have with orders, subscriptions, devices and on your account.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.


FIRE TABLET SYNC WITH FITNESS TRACKER

Fitbit

Hello,

I understand that you are concerned with the Fitness trackers that are compatible with the Fire 7(7 Gen)
tablet registered on your account.

I've checked my resources and see that the Fitbit Fitness trackers are compatible and can be sync with
the Fire 7 tablet.

To sync the tracker with the tablet you need to install the application from the Amazon appstore on
your tablet called "Fitbit" app by Fitbit.
Once installed open and run the application. Follow the onscreen instructions to get the Fitbit tracker
sync with the tablet.

The Fitbit Charge HR is extremely popular and is also supported by the tablet including other Fitbit
Fitness trackers.

To sync the trackers with the tablet we need a application developed by the device manufacturer so that
tablet and Fitness tracker can sync and communicate through the application.

As of now the Fitbit is the application available on Amazon appstore , that's the reason Fitbit Fitness
trackers are supported by tablet.

we constantly work with the different manufacturers to support us and try to being wide range of
devices to be supported by Amazon device so that our customers can take full advantage of our devices.

Let me assure you that we are here to take care of your problem and we do take full responsibility for
any troubles you have with orders, subscriptions, devices and on your account.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

Thank you for being Amazon's valuable customer.

FIRE FOR KIDS UNLIMITED

Hello Emma,
I understand that you are concerned with the warranty and Fire for kids unlimited subscription
validity on the tablets that you recently purchased.

I really appreciate your interest in the Fire for Kids tablets and thank you for being Amazon's
family member.

Regarding the warranty details for the tablet, Fire for Kids tablets comes with 2 year warranty
and the warranty period starts from the order date that is Monday, 16 July 2018 for both the
tablets on your account.

I would like to inform you that the tablet comes with 1 year free of Fire for kids unlimited
subscription. The subscription starts from the date you register/setup the tablet and start using it
or can say you enter your Amazon account credentials and connect tablet with Wifi.

Rest assured, once you gift the tablet to your daughter on 25th December and turn ON the tablet
and register it with Amazon account you will be getting 12 months of subscription for free.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions, devices and on your account.

Hope you will be having a great experience with tablet.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

BOOK NOT AVAILABLE

Hello,

From your email, I understand that you are concerned with the availability of the books "Shadow Of The Thylacine
and Lure Of The Thylacine" by Col Bailey.

I've checked my resources and see that unfortunately the books you are interested in is not currently available on
Amazon Kindle store.

Occasionally books are removed from the Kindle Store for various reasons. To get it right, I will pass on your
feedback in regard to this to the publisher. Your direct feedback to the publisher will also be helpful so that they are
aware that you are interested in reading this title.

Be assured, we will continue to work with publishers directly and ask that they make their content available on
Kindle.

I personally apologise for the inconvenience caused to unavailability of the book and that we weren’t able to meet
your expectations this time around. I hope that you will allow us another opportunity to serve you in the future.
Should you require any assistance, please feel free to contact us . We will be happy to help you.

Thank you being Amazon's valuable customer.

FACEBOOK

Hello Julie,

I'm sorry to know that you are experiencing issues accessing your Facebook account on your Fire
tablet.

I would like to inform you that there was a similar issue before, as facebook has changed their
security policy effective 16th April 2018 and have started expiring accounts that are not accessed
for 90 days. To be able to access facebook on your Fire tablet, you need to renew Amazon App
data access permission on the Facebook website.

I request you to follow below steps:

1. Log in to Facebook through a browser.


2. Go to Settings > Apps & Websites.
3. Under the Expired tab, find Amazon and select Edit > Renew Permissions.

If the issue still persists, I request you to perform clear data and cache for the Amazon appstore
and facebook application and restart the tablet once and login with the facebook account and
check.

Cache files are the temporary files that are created by the OS of the tablets when using the
application and are left behind and no more useful for the tablet taking up space on your tablet
and causing the issue.

For appstore:

1. Swipe down from the top of your Home screen and tap "Settings".
2. Tap "Apps & Games," then "Manage All Applications".
3. Swipe left until the "All" tab is displaying.
4. Tap "Appstore" and select "Clear Data".

For Facebook app:

1. Swipe down from the top of your Home screen and tap "Settings".
2. Tap "Apps & Games," then "Manage All Applications".
3. Swipe left until the "All" tab is displaying.
4. Tap "Facebook" and there select "clear cache" and "Clear Data" and clear them.

Now restart the tablet and open the facebook application and try login with your Facebook
credentials.

I'm positive about steps would work and you would

In unlikely event, if the issue still persists, you can also contact us via phone or chat so that we
can together troubleshoot the issue in real time and if needed escalate the issue to our dedicated
technical team, so that they can narrow down the cause of issue and help get the issue resolved.

To contact us via phone: https://www.amazon.co.uk/clicktocall

To contact us via chat: https://www.amazon.co.uk/clicktochat

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello,

I'm sorry to know that you are experiencing connectivity issue with the Facebook on Kindle device registered on
your account.

I would like to inform you that there was a similar issue before, as facebook has changed their security policy
effective 16th April 2018 and have started expiring accounts that are not accessed for 90 days. To be able to
access facebook on your Kindle, you need to renew Amazon data access permission on the Facebook website.

I request you to follow below steps:

1. Open the Facebook website and login to your Facebook account(from mobile browser or PC browser) and
remove Amazon by accessing Settings > Apps & websites > Logged in with Facebook > Under Expired tab, find
Amazon and remove it.

Now restart the Kindle and open the facebook and try login with your Facebook credentials.

Connect to Facebook again from Kindle :


Go to Settings > Social Networks > Manage.

In case if the issue still persists, I request you to update the Kindle, I see that update are available for you Kindle
device, software update adds several new features and includes important bug fixes to improve performance on
your device.

I request you to once update the Kindle. Please access below link to check with the step by step procedure to
update the Kindle:
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201307450

I'm positive about steps would work and you would be able to access the Facebook.

In unlikely event, if the issue still persists, you can also contact us via phone or chat so that we can together
troubleshoot the issue in real time and if needed escalate the issue to our dedicated technical team, so that they
can narrow down the cause of issue and help get the issue resolved.

You can reach us via chat or freephone directly by clicking the Contact Us option at a time that best suits you on
any of our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number, and we will call you
right back. For chat, please click on the "Chat" tab on the Contact Us help page.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

Did I solve your problem?

Facebook app email.html

Hello Peter,

This is Yaser from Amazon Technical Support Team.

I'm extremely sorry to know that facebook application is not working fine on tablet. This is not what we want our
customers to experience.

From the details you shared with me it seems to be some glitch with the Facebook application after update.
Updates are released by the application developer to remove bugs or add new features to the application.

Also, it can be the cache data of application interfering in proper functioning of the application. Cache files are the
temporary files that are created by the OS of the tablets when using the application and are left behind and no more
useful for the tablet taking up space on your tablet and causing the issue.

As a remedy to the issue, I request you to perform below troubleshooting steps on tablet and check with the
application.

1. Clear cache :

1. Swipe down from the top of your Home screen, and tap "Settings".
2. Tap "Applications", then tap "Manage All Applications".
3. Tap on the drop-down menu at the top and make sure "All Applications" is selected.
4. Tap "Facebook" and tap on "Force stop"select "Clear Data" and "Clear cache" .

2. Clear data to Appstore:

1. Swipe down from the top of your Home screen, and tap "Settings".
2. Tap "Applications", then tap "Manage All Applications".
3. Tap on the drop-down menu at the top and make sure "All Applications" is selected.
4. Tap "Appstore" and select "Clear Data".

Once done restart the tablet and check with the application. I'm positive it will be working perfectly fine without any
issues.

In unlikely event, if the issue still persist, I request you to write us with confirmation so that we can escalate the
issue to our higher technical support team so that they can look further into the issue and help us with the
resolution to get it work fine on tablet.

You can also contact us via phone or chat so that we can together troubleshoot the issue in real time.

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

I realise that at this point of time asking you to contact us again would be disappointing, but in a situation like this, it
is very important for us that we provide you with accurate and expedient resolution and this is the best way to be
certain that your issue can be resolved more appropriately.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

PACKAGE COLLECTED / DELIVERED

Hello,

I understand that you are concerned with the order # 026-6960539-7157905.

I've checked your account and see that the tracking status shows that the parcel is collected on 19
July 2018 06:31:41 PM

Not to worry, in this case, I request you to once check with the collection store if they are able to
locate the package and handover the parcel to you.

If they are unable to help you with the parcel, please do write us back with the confirmation so
that we'll certainly go ahead and create a replacement free of charge for you at earliest.

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions and on your account.

You can also contact us via phone or chat so that we can help you with the replacement in real
time.

To setup a callback so that we can contact you via phone:

https://www.amazon.co.uk/clicktocall

To contact us via chat:

https://www.amazon.co.uk/clicktochat

Waiting for you response. So that we can help you with the concern at earliest.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

PRIME STUDENT

Hello,

I understand that you would like to subscribe for Amazon prime music subscription.

I've checked your account and our previous correspondence with you. As you've Student prime
membership activated on your account, you'll receive Amazon Prime delivery benefits, Prime
Video and Prime Music at no extra cost for six months and other benefits unique to Prime
Student.

You can access below link to check in details with all the benefits of the being a prime student
member.

https://www.amazon.co.uk/gp/help/customer/display.html/ref=hp_201292790_abamst?
nodeId=201292830

As you are eligible for Prime Music, you'll automatically get access to selected titles (over 2
million songs) from Amazon Music as part of Prime membership, at no additional cost.

Please be informed that, Amazon Music Unlimited and Prime Music share similar features, but
are two separate services.
Both give you the option to add titles to My Music, the main difference is that Amazon Music
Unlimited offers access to more music.

With Amazon Music Unlimited, you can listen to over 40 million songs from the Amazon Music
catalogue as long as you have an active subscription. To view available plans and subscription
pricing, go to: https://www.amazon.co.uk/unlimited

With Prime Music, eligible Prime members automatically get access to selected titles from
Amazon Music as part of their Prime membership, at no additional cost.

Also, I see that Amazon music unlimited subscription at GBP 9.99 is already active on your
account. As you are now prime student member you will be charged GBP 7.99 for the same plan.
You can continue the same plan at discount price of GBP 7.99 from now onwards.

You can access prime music on compatible devices like :


Echo devices
Amazon Music for Web (https://music.amazon.co.uk)
PC & Mac computers
iOS devices (with iOS 9.0 and above)
Android smartphones and tablets (v.4.4 and above)
Fire tablets
Amazon Fire TV
Fire TV Stick and others

Also you can access below link to check with the details and steps on how to access the prime
music on above devices. The link also shows detailed instructions and a video that will be easy for
you to follow.

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201530920

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

KINDLE CHARGING ISSUE

Hello,
I'm sorry to know that you are experiencing charging issue with the Kindle Voyage (7th Gen) registered on your
account.

If a Kindle device is not charging, it can be caused by the power cable or the device itself.

1. To check with the issue, I request you to try charging the Kindle with alternate charger if you have, so that we can
confirm if the issue is with the charger or Kindle. Also you can try connecting the Kindle device with USB cable and
check if it is charging.

2. We can hard restart your device. Restarting can solve any glitch and other intermittent problems you're
experiencing with your device.
To restart your device, press and hold the Power button for 40 seconds. If the device restarts before 40 seconds
have passed, release the Power button.If the device doesn’t restart, release the Power button, and then press the
Power button again to turn on the device.

Once restarted, try charging the device and check with the results.

In case if the issue still persists, I request you to contact us via chat or freephone so that we can together perform
advance troubleshooting steps to find out the root cause of issue and help you get the Kindle back to work fine and
also if needed check with the replacement options

You can directly contact us via chat or freephone by clicking the Contact Us option at a time that best suits you on
any of our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number, and we will call you
right back. For chat, please click on the "Chat" tab on the Contact Us help page.

I personally appreciate your patience and understanding in this regard.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

SHOPPING APPLICATION PROMOTION

Hello,

I'm sorry for the misunderstanding with the promotion offer for installing the Amazon app first
time. It is a "Mobile App Prime Day Promotion" that you are referring to.

The promotion is from 3 July and will end on 31 July, 2018.

I've checked your account details and be assured as per the eligibility criteria you are eligible for
the promotion.
Promotion code will be provided to you by email after promotion has closed (31 July) but before
8 August.

I request you to please wait until 8 August to receive the code by email from our dedicated
Amazon promotions team.

Meanwhile all you need is to login into Amazon App for the first time during promotion period
and visit landing page whilst signed into your eligible Prime account in order to receive the
promo code before 8 August 2018

Once you get email with the code you can access the code and all the details will be shared to you
in same email.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

PAYMENT card update

Hello,

I'm sorry, but from the details you shared with me in email ID, I'm unable to determine the exact issue you are
experiencing with the account.

I've sent password reset link to your email ID:betsybarrie@gmail.com. If you are experiencing any password
issue with the account, you can follow the instruction in the email ID to reset and create a new password for the
account.

Also on further checking your account, I see that there are ebook purchase orders that are been cancelled due to
payment card issues. If you are referring to this issue, I request you to perform below steps to update the payment
card.

1. Access https://www.amazon.co.uk/cpe/managepaymentmethods
2. Login with your Amazon account
3. Add the payment card details.

Now access https://www.amazon.co.uk/cpe/manageoneclick and update 1 click settings as all the digital
orders go through 1 click settings.

Then try to purchase ebooks and check.

You can also make changes to your account by accessing below link:

https://www.amazon.co.uk/gp/css/homepage.html/ref=nav_youraccount_btn
In case, if you still find any difficulty and need further assistance, I request you to elaborate the issue and write us
back so that we can help you with it at earliest.

Also you can contact us via chat or free phone so that we can together work on the issue in real time and get it
resolved at same time for you.

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

I can understand that requesting you to write back again may add further to your inconvenience. This is just to
ensure that we can help you with this to your satisfaction.

We are always here to help you at any point of time you need us.

We hope you can contact us soon so we can help solve this problem quickly.

Thank you for being the most valued customer to Amazon.

MUSIC UNLIMITED FRANCE

Hello Andew,

I'm sorry to know that you are experiencing issue to subscribe for Music unlimited subscription
in France.

I've checked your account details and see that you've updated France address and payment card
is added to your account and you've Amazon.fr prime membership too.

We would need to update the country of residence to France by following below steps:

1. Go to Your Amazon Music Settings in Your Account:


https://www.amazon.co.uk/gp/dmusic/player/settings.
2. Scroll down to the "Your Country or region of Residence" section and select Transfer music
account to a different country or region.
3. Select a new country or region from the drop-down box, then click Continue.
4. Read the on-screen prompts, then click Next.
5. When you click Next, you're accepting the Amazon Music Global Terms of Use.

Once done I request you to access the below link to subscribe for Amazon music unlimited
subscription in France.

https://www.amazon.fr/gp/dmusic/promotions/AmazonMusicUnlimited
Once you access above link click, follow onscreen instructions to get subscribed to music
unlimited.

In case, if you find any difficulty, please do write us back with the confirmation so that we can
further help you with it.

Also you can contact us via chat or free phone so that we can together work on the issue in real
time and get it resolved at same time for you.

To setup a call back via phone so that we can contact us back as per your convenience or chat
with us:

http://www.amazon.fr/contact-us

We are always here to help you at any point of time you need us.

We hope you can contact us soon so we can help solve this problem quickly.

Thank you for being the most valued customer to Amazon.

FAMILY LIBRARY SHARING

Hello,

I'm sorry to know that you are unable to access family library shared with you on your android device.

I've checked our previous correspondence with you and find that, my colleague shared the steps to
check with the share settings.

I've also checked with your account and see that all the settings are fine on your account and also on
the other account with which household is created.

In this case, I'm escalating the issue to our dedicated technical team so that they can dive deep and
check with the concern and accounts and find out the root cause of issue and you will be able to
download the shared books for reading.

I'll personally following-up this for you and will email you as soon I get update from our technical
team.

Meanwhile, as you are trying to access the family library from android Kindle reading application, I
request you to uninstall and reinstall the application so that if there is any glitch with the application
will be cleared and issue will be isolated.
Once you reinstall the application, login with you Amazon credentials and sync library by following
below step.
1. Open the Kindle reading app the More icon (three dots and lines) in the bottom bar and then tap
Sync. If you still don't receive your content:
2. Tap the Library icon from the Home screen and then tap All Items. To narrow your search, you can
select instead: Books, Docs or Newsstand.
3. Tap the item you wish to download.

Please let us know if the above steps worked for you.

I seek your patience and understanding while we get it resolved for you.

We are always here to help you at any point of time you need us.

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201460880

MUSIC UNLIMITED ECHO ISSUE>

Hello,

I'm sorry to know that you are experiencing issues to play music on Echo device.

I've checked your account settings and see that as the mp3 music settings were set to Australia and you
are using prime membership of UK that's the reason for the issue.

To get it right, I've made the necessary changes to your account from my end.

I request you to once restart the Echo device so that the changes will be reflected and you will be able
to play music on Echo device.

In case, if the issue still persist, we need to de-register and re-register the Echo device so that account
can be linked again with Echo with new settings into effect.

From Alexa application:

1. Go to the menu and select "Alexa Devices."

2. Select your device.

3. Scroll down and select "Deregister. Now register the Echo again.

You can also deregister your device from the Manage Your Content and Devices page:

(https://www.amazon.co.uk/mycd)
To do so, select the "Your Devices" tab to view all devices registered to your Amazon account. From
here, select the device you want to deregister, and then select "Deregister." Once de-registered re-
register the device and you will be able to play music on Echo device.

I once again personally apologize for the inconvenience caused due to the account issue.

I'm positive about steps would work.

If you require any further assistance, please write us back with the confirmation so that we can help
you further with it and resolve the issue at earliest.

You can also contact us via phone or chat so that we can together troubleshoot the issue in real time and
if needed escalate the issue to our dedicated technical team, so that they can narrow down the cause of
issue and help get the issue resolved.

To setup a callback so that we can contact you as per your convenience via phone:
https://www.amazon.co.uk/clicktocall

To contact us via chat: https://www.amazon.co.uk/clicktochat

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello,

I'm sorry to know that you are experiencing battery issue with the phone.

I've checked our previous correspondence with you and see that all the troubleshooting steps are
performed to clear the issue with the phone. Also the battery of the phone can't be replaced.

I have checked your account and see that the phone is de-registered on your account with email
ID:aleesha_idrees@hotmail.com and registered on other Amazon account with email ID"
***@hotmail.com

For security reasons, we can take action or send information to the e-mail address that is associated
with the device registered Amazon.co.uk account. This is the only way to be certain that the request is
coming from the account holder and that all personal information is protected. We're sorry for any
inconvenience this causes.
I suggest you to please contact us back from the account on which the phone is registered to help you
with it at earliest.

Also you can contact us via free phone or chat so that we can authenticate the details and help you with
the possible replacement options in real-time at same moment.

To setup a call back so that we can contact you as per your convenience via phone:
https://www.amazon.co.uk/clicktocall

To contact us via chat: https://www.amazon.co.uk/clicktochat

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Warmest regards,

Yaser S
Amazon.co.uk
Your feedback is helping us build Earth's Most Customer-Centric Company.

---- Original Message: ----

This is a Phone contact, please refer to annotations for details.

FIRE FOR KIDS UNLIMITED CANCEL

Hello,

This is Yaser from Amazon Technical Support Team.

I'm sorry to know about unknown charges of £3.99/month on your account. This is really not what we
want our customers to experience.

To help you with it, I've checked your account and see that the charges are for the "Fire for Kids
unlimited"subscription on your account.

It was activated as a free 30 days trial on 8 August 2018. Later was upgraded to paid membership
charging £3.99/ month. Also a child profile " Indie " is liked to the subscription.

I'd like to inform you that when a free trial of the subscription is initiated, the subscription is set to an
'Auto Renew', This is the reason when the free trial of the subscription gets ended, it gets upgraded to a
paid membership charging you the monthly subscription fee from your payment card.

Just so you know, Fire for Kids Unlimited is a monthly content subscription service that offers a variety
of children's books, videos, and apps for children ages 3-8 years old within for Kids. When customers
sign up for Fire for Kids Unlimited, subscribed profiles receive thousands of hand-picked age-
appropriate books, games, educational apps, movies and TV shows from PBS, Nickelodeon, and more.
Parents don’t need to shop for or add the content to subscribed profiles – it appears automatically on
the profile, ready for their child to enjoy.

To cross check about the subscription activation, I've contacted our investigation team and they have
checked your account thoroughly, informed us that your account is secure and there has been no
fraudulent activity on your account. Might be accidentally someone from family activated the
subscription from the tablet registered on your account. As the subscription can only be activated from
the tablet itself.

As you are unaware of the subscription, I've cancelled the subscription and issued complete refund of
£11.97(£3.99 x 3 months) to your original payment card.

Rest assured you won't be charged again for the same.

Refunds usually go through within five to seven business days and you will see this amount credited on
your next statement.

Please be assured that you will not be charged for this subscription in future as I've cancelled the
subscription from my end and set the auto renew to "NO".

Also you will be receiving the subscription cancel confirmation shortly to your email ID.

Let me assure you we're here to take full responsibility for any trouble you've had with your account
and prevent you from bearing any kind of loss.

I hope the previous information answers all your questions but if I missed anything or any other
questions come up, please reply to this email and I will gladly help you further until everything is clear
as crystal!

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello,

This is Yaser from Amazon Technical Support Team.

I'm sorry to know that you are being charged for Fire for Kids subscription £3.99/month on your
account despite cancelling it. This is really not what we want our customers to experience.

To help you with it, I've checked your account and see that previous your request to cancel the
subscription was not processed and that's the reason the subscription continued.

To help you with it, I've cancelled the subscription and issued refund for the same £47.88(£ 3.99 x 12
months) to your original payment card.

Rest assured you won't be charged again for the same.

Refunds usually go through within five to seven business days and you will see this amount credited on
your next statement.

Please be assured that you will not be charged for this subscription in future as I've cancelled the
subscription from my end and set the auto renew to "NO".

Also you will be receiving the subscription cancel confirmation shortly to your email ID.

Let me assure you we're here to take full responsibility for any trouble you've had with your account
and prevent you from bearing any kind of loss.

I hope the previous information answers all your questions but if I missed anything or any other
questions come up, please reply to this email and I will gladly help you further until everything is clear
as crystal!

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello Christine,

I understand that you would like to cancel Fire For Kids unlimited subscription active on your account.

I've checked your account and see that the subscription was activated as a free 30 days trial on 22
January 2018 and ended on 22 February 2018. Later was upgraded to paid membership charging £1.99/
month to your account.

As you are unaware of the subscription, I've cancelled the subscription and issued complete refund of
£11.94(£1.99 x 6 months) to your original payment card.

Rest assured you won't be charged again for the same.

Refunds usually go through within five to seven business days and you will see this amount credited on
your next statement.

Just so you know, you too can cancel/manage your Fire for Kids Unlimited subscription at any time.

To cancel your subscription:


1. From your child's profile, swipe down from the top of the screen and tap Settings.
2. Enter your Lock Screen password, and then tap Submit.
3. Tap Manage Your Subscription under Fire for Kids Unlimited.
4. Tap Cancel Your Subscription.
5. Tap Unsubscribe to confirm your selection.

Let me assure you that we are here to take care of your problem and we do take full responsibility for
any troubles you have with orders, subscriptions, devices and on your account.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

KINDLE WIFI ISSUE

Hello,

This email is regarding the Kindle issue you are experiencing to get it connected to Wifi.

I've gone through our previous correspondence with you to get detailed information about the issue and
I really appreciate all your support with us in troubleshooting the issue with the Kindle.

I can understand that the joy of reading the books on Kindle cannot be get on any other phone or PC.

In this case to get the issue resolved at earliest for you, I've escalated the issue with the Kindle to our
dedicated technical team so that they can dive deep into the issue and narrow down the root cause of
the issue with the Kindle and help with the best resolution to get it to work. Also , I've updated all
details of the device with them for quick reference.

I'm personally following up with the concern and will get back to you with the update I get from our
technical team to get kindle connected to Wifi.

Be assured all your books and audible will be safe even after the factory reset performed on the Kindle
as they will be stored on cloud to access from other devices.

I seek your patience and support in this regards and will get back to you at earliest with the resolution.

Let me assure you that we are here to take care of your problem and we do take full responsibility for
any troubles you have with orders, subscriptions, devices and on your account.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.


.

Ios ebook pending

ebook pending ios

ebook ios Kindle app

Hello Pauline,

I’m sorry to know you are experiencing issues in downloading books with the Kindle for iOS app.

On checking your account, I see that the ebooks purchased "Love to Hate You" and "My Mamma Mia Summer "
and "What Happened That Night" are purchased successfully. However were not correctly fulfilled to your device.

To remedy this issue, I request you to perform below troubleshooting steps on iOS device to solve any intermittent
issue with the application.

1. Please make sure you are connected to a Wifi network.

2. Deregister your device and uninstall the application:

1. On the Kindle app, tap More in the lower-right corner.


2. Tap "Settings."
3. Under Registration, tap "Deregister this Kindle."

To uninstall the application, press and hold your finger on the application icon until a black circle with an "X"
appears in the top left corner of the icon. Tap the black circle to uninstall the application.

Install the application and register again:

1. Visit the App Store on your device or through iTunes.


2. Search for "Kindle" or find it in the alphabetical list of applications.
3. Follow Apple's install instructions.

When your installation is complete, simply launch the Kindle application to register again and start accessing your
Kindle library.

1. Enter your Amazon account information and tap "Register this Kindle."
2. Sync your app and check the Cloud tab to find your book.

In case if you still find any issue, please do write us back with confirmation so that we can help you further with it
and if needed escalate the issue to our technical team for further insight.

Also you can contact us via chat or free phone so that we can together work on the issue in real time and get it
resolved at same time for you.
To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

We'd appreciate your feedback. Please use the links below to tell us about your experience today.

Hello,

I'm sorry to know that you are experiencing issues in reading ebooks on the iPad device
regsitered on your account.

From the details you shared with me, it seems to be intermittent issue with the Kindle reading
application on iPad.

I agree it can be a very disappointing experience if such issue happens while reading the books, as
we'll lose our flow and joy of reading books.

To get it right, I request you to once de-register and re-register from the Kindle application so
that any connection issue from the application to Amazon server will be cleared and will be
working fine.

To deregister by logging out:

1. Start the Kindle app.


2. Tap the More icon in the lower right-hand corner.
3. Tap "Settings."
4. Tap the name associated with your Amazon account under Registration
5. Tap "Deregister this Kindle"
6. Again tap on register and login with your Amazon credential and check now it it works fine.

Also, if you experience same issue I request you to once uninstall and reinstall the Kindle reading
application on iPad and check by following below steps so that any glitch with the application can
be solved.

Before uninstalling the Kindle app from your iPad, we recommend deregistering from the device
first.
To deregister by logging out:

1. Start the Kindle app.


2. Tap the More icon in the lower right-hand corner.
3. Tap "Settings."
4. Tap the name associated with your Amazon account under Registration
5. Tap "Deregister this Kindle"

To uninstall the application, press and hold your finger on the application icon until a black circle
with an "X" appears in the top left corner of the icon. Tap the black circle and this will uninstall
the application.

To reinstall the app:

1. Visit the App Store on your device or through iTunes.


2. Search for "Kindle" or find it in the alphabetical list of applications.
3. Follow Apple's install instructions.

When your installation is complete, simply launch the Kindle application and sync to get all the
ebooks sync with the account on iPad.

To manually sync your Kindle content on Kindle for iOS:

1. First, make sure your device is connected wirelessly.


2. From the Kindle reading app Home screen, tap Sync.

Now open the ebooks and check with the issue.

I'm positive it would work fine now.

If you find any difficulty please do write us back with the confirmation so that we can help you
further with it and also if needed escalate the issue to our technical team for further insight to
help us with it.

You can also contact us via chat or phone so that we can work together on it in real time and get
it to work for you at earliest.

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

I can understand that requesting you to write back again may add further to your inconvenience.
This is to ensure that we can help you with this to your satisfaction.

Waiting for you response. We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.


Hello,

From you email, I understand that you are unable to get the ebook "Street Soldier" purchased on your iPad.

I've checked with your account and see that the purchase is completed, however due to some technical issues it
was not downloaded to your Kindle library and showing in pending to deliver to your device.

To make it right, I've manually sent the book to your account and device.

I request you to perform below troubleshooting steps on your iOS device to get the ebook delivered to your device.

1. Please make sure you are connected to a Wifi network.

2. Deregister from Kindle application : so that any issue with the application linking to your account will be cleared
and will work fine

For iOS device:

1. From the Home screen of the Kindle reading app, tap the Settings icon (the gear in the lower right corner).
2. Under "Registration" tap "Update".
3. Tap "De-register this Kindle" and tap "OK".
4. Tap again on register and login with your Amazon credentials.

1. On the Kindle app, tap More in the lower-right corner.


2. Tap "Settings."
3. Under Registration, tap "Deregister this Kindle."
4. Now re-register the Kindle application and login with your Amazon credentials.
5. Sync your app and check the Cloud tab to find your book.

In case if you still didn't receive the ebook, please uninstall and re-install the Kindle reading application on iOS so
that the latest application can be automatically installed on your device

To uninstall the application, press and hold your finger on the application icon until a black circle with an "X"
appears in the top left corner of the icon. Tap the black circle to uninstall the application.

Install the application and register again:

1. Visit the App Store on your device or through iTunes.


2. Search for "Kindle" or find it in the alphabetical list of applications.
3. Follow Apple's install instructions.

When your installation is complete, simply launch the Kindle application to register again and start accessing your
Kindle library.

1. Enter your Amazon account information and tap "Register this Kindle."
2. Sync your app and check the Cloud tab to get the ebook.

In unlikely event if the issue still persists, please do write us back with confirmation so that we can help you further
with it and if needed escalate the issue to our technical team for further insight.

Also you can contact us via chat or free phone so that we can together work on the issue in real time and get it
resolved at same time for you.

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

I realise that at this point of time asking you to contact us again would be disappointing, but in a situation like this, it
is very important for us that we provide you with accurate and expedient resolution and this is the best way to be
certain that your issue can be resolved more appropriately.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello James,

I'm sorry to know that you are experiencing issues with getting your complete library on Kindle
app for iOS device.

To help you with it, I've checked your account and see that all the settings on your account are
fine.

Might be due to some intermittent issue with the application on device you are unable to access
complete library.

Let's perform below troubleshooting steps to isolate the issue and get the application work fine
for us.

1. Deregister and re-register :

So that any account linking issue between iOS and Kindle app will be cleared.

1. On the Kindle app, tap More in the lower-right corner.


2. Tap "Settings."
3. Under Registration, tap "Deregister this Kindle."
4. Register the app again with your Amazon credentials
5. From the Kindle reading app Home screen, tap Sync. and check if you are able to see complete
library.
If it didn't work then we need to uninstall and reinstall the application so that any glitch with the
application will be cleared and will work fine.

To uninstall the application, press and hold your finger on the application icon until a black circle
with an "X" appears in the top left corner of the icon. Tap the black circle to uninstall the
application.

Install the application and register again:

1. Visit the App Store on your device or through iTunes.


2. Search for "Kindle" or find it in the alphabetical list of applications.
3. Follow Apple's install instructions.

When your installation is complete, simply launch the Kindle application to register again and
start accessing your Kindle library.

1. Enter your Amazon account information and tap "Register this Kindle."
2. Sync your app and check the Cloud tab to find your book.

I'm positive above steps would work and you'll be able to play music fine on device without any
issues.

If you find any difficulty, I request you to write us back with the confirmation so that we can help
you further with the issue and if needed get it escalated to our technical team so that they can
help us with it and get the issue resolved for you at earliest without any further delay.

Also you can contact us via free phone or chat so that we can work together on concern in real
time.

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

Let me assure you that we are here to take care of your problem and we do take full
responsibility for any troubles you have with orders, subscriptions, devices and on your account.

Our customer's satisfaction and their convenience is very important to us above all else, it's the
foundation on which our company was built. Be assured that we'll continue working hard to
ensure that you receive accurate service.

Thank you for being the most valued customer to Amazon. We look forward to seeing you soon.
Ios ebook deleted

Hello,

I'm sorry to know that you are unable to get the ebook "Single Woman Seeks Revenge" and other ebooks on iOS
device.

To help you with it, I've checked your account and see that there are many ebooks purchased on your account.

I see that the ebook "Single Woman Seeks Revenge" was deleted from your account, that's the reason you were
unable to see it on iOS device.

In this case, I've manually sent the ebook to your account.

To get it right, I request you to once de-register and re-register from the Kindle application so that any connection
issue from the application to Amazon server will be cleared and will be working fine.

To deregister by logging out:

1. Start the Kindle app.


2. Tap the More icon in the lower right-hand corner.
3. Tap "Settings."
4. Tap the name associated with your Amazon account under Registration
5. Tap "Deregister this Kindle"
6. Again tap on register and login with your Amazon credential

To manually sync your Kindle content on Kindle for iOS:

1. First, make sure your device is connected wirelessly.


2. From the Kindle reading app Home screen, tap Sync.

Also, if you experience same issue I request you to once uninstall and reinstall the Kindle reading application on
iPad and check by following below steps so that any glitch with the application can be solved.

To uninstall the application, press and hold your finger on the application icon until a black circle with an "X"
appears in the top left corner of the icon. Tap the black circle and this will uninstall the application.

To reinstall the app:

1. Visit the App Store on your device or through iTunes.


2. Search for "Kindle" or find it in the alphabetical list of applications.
3. Follow Apple's install instructions.

When your installation is complete, simply launch the Kindle application and sync to get all the ebooks sync with
the account on iOS

To manually sync your Kindle content on Kindle for iOS:

1. First, make sure your device is connected wirelessly.


2. From the Kindle reading app Home screen, tap Sync.

Now open the ebooks and check with the issue.

I'm positive it would work fine now.

I would like to inform you that all digital content (including books, music, videos and apps) that you've purchased
from Amazon is stored for free in the Amazon Cloud and can be re-downloaded at any time.

Open your browser and go to https://www.amazon.co.uk/mycd


Login with your Amazon credentials
Click the Contents tab.
Click the checkbox next to the ebook name and then select the yellow coloured "Deliver" option and then select the
device name and it will be sent to your device and will be available to read.

If you find any difficulty please do write us back with the confirmation so that we can help you further with it and also
if needed escalate the issue to our technical team for further insight to help us with it.

You can also contact us via chat or phone so that we can work together on it in real time and get it to work for you
at earliest.

To setup a call back via phone so that we can contact us back as per your convenience:
http://www.amazon.co.uk/clicktocall

To contact us via chat:


http://www.amazon.co.uk/clicktochat

I can understand that requesting you to write back again may add further to your inconvenience. This is to ensure
that we can help you with this to your satisfaction.

Waiting for you response. We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Ebook archived ios

Hello,

This is Yaser from Amazon Technical Support Team,

I understand that you would like to get the ebook from the archived .
I would like to inform you that all the ebooks purchased on your account are available on your Amazon
cloud including the ebooks that are archived.

To view and access open the Kindle app on your iOS device tap "Cloud". You will be able to see the
ebook there. If you remove an item from the Home screen, it will automatically appear as available in
the Cloud tab.

You can view items downloaded to your device on the Device tab, and view items in your Kindle
Library on the Cloud tab.

Also can send content to your Kindle app from the Manage Your Content and Devices page.

1. Access http://www.amazon.co.uk/mycd
2. Login with your Amazon credentials
3. Checkmark the ebook you would like to send and click on "Deliver to device" highlighted in Yellow
on webpage above and select the iOS device

Once done you will be able to get the ebook available in your library.

In case if you've removed the ebook from the your account through the Manage Your Content and
Devices page will no longer appear in your Archived Items or Cloud. So, I request you to write us with
the exact name of the ebook so that we can restore it to your account and you can get the ebook to your
device.

I realise that at this point of time asking you to contact us again would be disappointing, but in a
situation like this, it is very important for us that we provide you with accurate and expedient resolution
and this is the best way to be certain that your issue can be resolved more appropriately.

I hope the previous information answers all your questions but if I missed anything or any other
questions come up, please reply to this email and I will gladly help you further until everything is clear
as crystal!

Be assured we are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

ANDROID eBOOKS pending

ebooks android pending


Hello Laura,

From your email, I understand that you're unable to download books on Sony Android device via
Kindle reading application.

I've checked your account and see that the latest purchase of the book "The Woman in the Window" is
also pending. It seems to be some technical glitch with either application/ network causing the issue
that's the reason book is in pending status.

I've manually sent the book to your account.

As a remedy to the issue, I request you to perform below troubleshooting steps and check.

1. Deregister and Re-register:

1. From the Kindle for Android application Home or On Device screen, tap "Menu".
2. Tap "Settings".
3. Tap "Deregister this device" and select Deregister. Now tap on register option there and login with
your Amazon credentials and sync the library by tapping More icon (three dots and lines) in the bottom
bar and then tap Sync.

Check if you are able to download the books. In case it didn't wor

2. Clear clear cache:

We need to clear cache of Kindle reading application. Cache files are temporary files which are no
longer needed created by android OS which can interfere in proper working of application.

1. Tap the Menu button on your device and select "Settings”.


2. Tap "Apps" and select kindle reading application.
3. Select "Storage" then tap the "Clear Cache and clear data" button.
4. Restart the phone once
5. Open the Kindle reading app then tap More icon (three dots and lines) in the bottom bar and then tap
Sync.

2. Uninstall and reinstall the application:

To uninstall the Kindle for Android application from your Android phone:

1. From the Android Home screen, press the Menu button, then tap the "Settings" icon to open the
Settings menu.
2. Select "Applications", then "Manage applications."
3. Select "Kindle" to open the Application info menu.
4. Tap the "Uninstall" button.
5. Now access Google play store and download Kindle reading application. Login with your Amazon
credentials and sync the library and check if you are able to download the books.

In case, if the issue still persists, I request you to write us back with the screenshot of the notification so
that we can help you further with it and resolve the issue at earliest.

You can also contact us via phone or chat so that we can together troubleshoot the issue in real time and
if needed escalate the issue to our dedicated technical team, so that they can narrow down the cause of
issue and help get the issue resolved.

To contact us via phone: https://www.amazon.co.uk/clicktocall

To contact us via chat: https://www.amazon.co.uk/clicktochat

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello,

I'm sorry to that you are experiencing difficulties to open the ebook "Trunk Music (Harry Bosch Book
5)"

I've checked with your account and see that the purchase is completed but is waiting to be delivered
wirelessly to your Kindle. To complete your download, verify that your device is sufficiently charged
and your wireless connection is enabled.

In this case, I've manually sent the ebook to Kindle Touch (4th Gen) with name "Mark's Kindle"
registered on your account.

To get them on your Kindle device, we need to restart and sync Kindle device by performing below
steps.

1. Restart your device.


- Press and hold the Power button for two to three seconds until you see a message appear on the
screen. This will say "Do you want to shut down your Kindle?"
- Tap Shut Down, Power off, or OK.
- After the device has completely turned off, hold the Power button for two seconds to three seconds to
restart it.

2. To sync library follow below steps:

-Swipe down from the top of the screen and then tap Settings.
-Tap Sync and Check For Items.
Once above steps are performed check with your Kindle library for purchased books.

In case if above steps didn't work then we need to de-register and re register the Kindle Fire then go
ahead with sync steps shared above.

To de-register and re-register:

1. Swipe down from the top of the screen to open Quick Settings and then tap Settings.
2. Tap My Account.
3. Tap de-register.
4. Perform same steps 1,2 and then tap on register.
5. Sync you kindle library by Swipe down from the top of the screen and then tap Settings and tap Sync
and Check For Items.

You can view the status of any pending downloads to your Kindle through Manage Your Content and
Devices (www.amazon.co.uk/mycd)

If you still haven't received your content after performing above steps, I request you to contact us by
chat or free phone directly by clicking the Contact Us option at a time that best suits you on any of our
Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number, and we
will call you right back. For chat, please click on the "Chat" tab on the Contact Us help page.

Let me assure you that we are here to take care of your problem and we do take full responsibility for
any troubles you have with orders, subscriptions, devices and on your account.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Kindle unlimited ebook limit

Hello Sheila,

I hope this email finds you well.

I'm sorry that you are unable to download books using Kindle Unlimited subscription.

Further to your email, I've checked your records and I can see that you've already borrowed 10 books
with Kindle unlimited. This is the reason you're unable to borrow new books with Kindle unlimited.
Please be informed that, Kindle Unlimited is a subscription that allows you unlimited access to over
700,000 books. You can read those books on all of your Kindle devices and Kindle reading apps. There
are never any due dates and you can keep up to 10 books at a time.

To learn more about Kindle Unlimited plans and pricing, go to:


https://www.amazon.co.uk/kindleunlimited

In this case, I request you to return any of your this Kindle content to borrow new Kindle content.

To return already borrowed Kindle contents:

1. Go to https://www.amazon.co.uk/mycd.
2. Filter for "Kindle Unlimited" and then "Books" with the "Show": drop-down filter.
3. Next to the item you want to return, select "Actions", and then select "Return Book".

You can also return an item directly from your Kindle or free Kindle reading app:

1. Open the Kindle Store.


2. Tap the Navigation Panel icon.
3. Select "Kindle Unlimited".
4. Select "My Kindle Unlimited Books", then "Return" for the book you would like to return.

Bookmarks, notes, and highlights will not be accessible after the book has been returned. However, if
you access the book in the future these annotations will be available.

*****
To borrow new Kindle content:

You can identify Kindle Unlimited books by looking for the Kindle Unlimited logo. On the detail page
of a Kindle Unlimited book select "Read for £0.00" and then select the device where you want your
Kindle Unlimited book sent. You must be signed in to your Amazon account with Kindle Unlimited to
see the "Read for £0.00" option.

You can also find Kindle Unlimited books on your Kindle or a free Kindle reading app:

1. Open the "Kindle Store".


2. Tap the Navigation Panel icon and select "Kindle Unlimited".
3. When you've made your selection, select "Read for £0.00".

If in case you are unable to return the Kindle books, I'd request you to write back to us with the books
you would like to return so that we could do it from our end.

You can also contact us using below links :

To contact us via phone:


http://www.amazon.co.uk/clicktocall-kindlesupport

To contact us via chat:


http://www.amazon.co.uk/clicktochat-kindlesupport

Alternatively you can call us at 0800 279 7245 or +44 203 356 6212 from outside the UK.

Please be assured that we are here to make things easier for you and we will do whatever we can do to
prevent you from bearing any kind of loss.

Kindle unlimited DECLINED

Hello Kirsty,

I'm sorry to know that you are unable to access Kindle unlimited books on your device.

I've checked your account and see that the Kindle unlimited subscription is deactivated on your
account. Subscription was previously active, but on 5 June 2018 it got deactivated as system was
unable to charge your payment card for the monthly membership.

After we attempt to charge you for subscription, we'll send you an e-mail confirming the status of the
charge on the order. If the charge doesn't go through, we'll ask you to change the payment method, later
it gets cancelled automatically.

It appears your bank has declined the charge. Your bank won't inform us why they've declined a charge,
they simply reject the charge when we seek approval.

Not to worry, your bookmarks, notes, and highlights will be saved to your Amazon account and will be
visible if you later purchase the book or reactivate your Kindle Unlimited subscription and re-download
it.

Please check through the following questions to help determine why your card was declined:

* Are the card number and expiry date numbers entered correctly?
* Some credit and debit cards are case sensitive. Does the name you entered, exactly match the name as
it appears on the payment card?
* Do the billing address and phone number exactly match your bank's records?
* Have you exceeded your credit limit?
* Is your purchase outside of your normal spending range? Some banks will block transactions due to
security concerns.
* Does your issuing bank have special policies regarding electronic or internet purchases? Some banks
do, and this might be the issue.

In case everything is correct and still it is declined, I request you to once remove and re add the card so
that any intermittent issue will be cleared.
You can also update the payment card by accessing below link:

https://www.amazon.co.uk/cpe/manageoneclick

To reactivate your Kindle Unlimited subscription, you can do so by visiting:

http://www.amazon.co.uk/kindleunlimited

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

LATE DELIVERY OF ORDER

Hello,

I'm sorry to know that you didn't receive the replacement device " Fire TV Stick with Voice Remote "
to your address.

I've checked your account and the tracking information from the carrier shows that the device is
delivered to your address on 20 July 2018 11:25:15 AM.

In this case, I request you to once check with household members, neighbours any safe place for the
parcel.

Please accept our sincere apologies for any inconvenience this caused and can completely understand
how annoying it is. I certainly don't want our customers to experience this.

Let me assure you that we are here to take care of your problem and we do take full responsibility for
any troubles you have with orders, subscriptions and on your account.

To get it right, I've tried to create a new replacement for you, however system is not allowing me to
create a new replacement as the replacement was already filed and is marked as delivered by carrier.

In this case, I've issued a complete refund of £43.98 , price of the original device to your original
payment method. Refunds usually go through within five to seven business days and you will see this
amount credited on your next statement.

I request you to please place a new order once and select the fastest delivery method so that you can get
the device soon at your doorstep.

Also, if any charges cause for the fast delivery, please let us know once you place the order and we'll
issue a refund for the delivery charges too. In this way you will be receiving new device free of charge
to your address.

However, this does not mean your inconvenience and disappointment will go unnoticed. To ensure
utmost attention, I've forwarded your comments as feedback to the relevant department.

Please be assured they'll investigate the issue further and take necessary actions to ensure that such
instances are not repeated in future.

The feedback you've provided has been passed on to the relevant team and will be used in reviewing
the service provided by Carrier.

I hope you would treat it as a one time exception and give us another change to help you with our
services.

I personally appreciate your patience and understanding in this regard.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

SCREEN ORIENTATION/ SCREEN MODE/ LANDSCAPE/ Portrait

Hello,

I understand that you would like to lock the Kindle in portrait mode.

I've checked your account and see that there are two devices registered on your account Kindle Oasis
(9th Gen) and Fire HDX 8.9 (3rd Gen).

Your device’s screen image can rotate to match the way you're holding your device.

To set your screen to Portrait mode, below are the steps for both the devices:

1. For Kindle Oasis (9th Gen):

1. Open your book.


2. Tap the Display Settings icon (Aa), and then tap the Page tab.
3. Under Orientation, tap the option for portrait mode.

2. For Fire HDX 8.9 (3rd Gen):

Your Fire screen automatically rotates when you tilt the device.
1. Hold the tablet in the position you want the screen to be locked, hold vertically for Portrait mode and
horizontally for landscape mode
2. Swipe down from the top of the screen to open Quick Settings.
3. Tap Auto-Rotate. A lock icon will appear to show you that auto-rotation is now locked.

In case, you find any difficulty please do write us back so that we can help you further with the concern
at earliest.

Also, you can reach us via chat or freephone directly by clicking the Contact Us option at a time that
best suits you on any of our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number, and we
will call you right back. For chat, please click on the "Chat" tab on the Contact Us help page.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

Hello,

I understand that you would like to change the screen orientation of the Kindle paperwhite device.

Please perform below steps on your Kindle to adjust the screen orientation as per your needs.

1. Open ebook you wish to read.


2. Tap the top of the screen to display the reading toolbar.
3. Tap the Display Settings icon (Aa), and then tap the Page tab.
4. Under Orientation, tap the option for portrait mode or landscape mode.

In case, if you are referring to some other changes in orientation, I request you to write us back with
confirmation so that we can help you further with it.

Also, you can reach us via chat or freephone directly by clicking the Contact Us option at a time that
best suits you on any of our Kindle Support pages at:

http://www.amazon.co.uk/kindlesupport

When you visit our website and select Contact Us, click on the "Phone" tab, enter your number, and we
will call you right back. For chat, please click on the "Chat" tab on the Contact Us help page.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.


REPLACEMENT DEVICE FOUND

Hello Caroline,

I'm sorry to know that you are experiencing difficulties to register the tablet with serial number
G0W0MA078256F270 to your account.

I've checked your account for the issue and see that the device with serial number
G0W0MA078256F270 is a Fire 7 (7th Gen) that you placed as order on 16 July 2018.

As you didn't received the order on 18 July 2018 it was marked as lost in transit that's the reason you
are unable register the device with your account details.

Also, I see that a replacement was filed so that we can send a new Fire 7 (7th Gen) tablet to your
address on 24 July 2018 and will be delivered to your address by end of 25 July 2018.

In this case, to get it right, I've unmarked the device with serial number G0W0MA078256F270 and
registered it for you from my end. All you need is to restart the tablet once and use it as normal.

If you didn't received the replacement order yet and arrives to your address you can refuse it. Else if
you received it, I request you to return the device by following below instructions

Please click on the following link to be brought to your personalised return label and follow the
instructions provided. It is a free return label for you.

https://www.amazon.co.uk/gp/orc/rml/DPPjlcP8RRMA

If clicking on the link doesn't work, please make sure you're signed into the account you used to place
the order. Once you're signed in, try clicking it again or copying and pasting it into your browser's
address window.

If you don't have a printer, you can forward your return label to a friend to request that they print it for
you. Click the link above to access your label.

Once your label is open, click on the "Don't have a Printer, Send to a Friend" button and follow the
instructions.

Alternatively, if you don't have access to a printer or any difficulty with the label, I'd request you to
return the device through any carrier service at your convenience and write us back and attach the
postage charge receipt image, so that we can refund the same to your account. Please enclose a note
with your return mailing label i.e.(DDbMd1PkRRMA ). Wrap the parcel securely and post it to us at
the below address. Our returns centre will need the return mailing label to process the return.
Amazon.co.uk Customer Returns
Amazon Way
Dunfermline
Fife
KY118ST

Please let us know the costs you incurred in returning the item, we’ll be glad to reimburse your return
delivery costs.

Let me assure you that we are here to take care of your problem and we do take full responsibility for
any troubles you have with orders, subscriptions and on your account.

Should you require any assistance, please feel free to contact us . We will be happy to help you.

We are always here to help you at any point of time you need us.

Thank you for being Amazon's valuable customer.

GAME CODE

Hello,

I'm sorry for the misunderstanding with the code for the "PlayStation Plus 15 Month Membership |
PSN Download Code ".

I would like to inform you that the code will be automatically added to your Sony playstation account.

Please perform below steps to get the code auto redeem:

1. Access https://www.playstation.com
2. Click on "Redeem from playstation.com" link found on the thank you page and sign in with your
playstation account.
3. Your content code will auto-populate. Just click "confirm" and your content will be added directly to
your PSN account.

For reference with the steps, you can access below link and check with the steps mentioned and
perform the steps:

https://www.amazon.co.uk/dp/B071ZJFMVH

Alternatively, you can also follow below steps to get the code:
1. Visit Your Games & Software Library: http://www.amazon.co.uk/YourGamesAndSoftware
2. Locate your game or software in the list.
3. Click the button to view your code if needed.

In case you find any difficulties, please do write us back with confirmation so that we can help you
with the code at earliest.

We are always here to help you at any point of time you need us.

Thank you for being the most valued customer to Amazon. We look forward to seeing you soon.

MUSIC UNLIMITED CANCEL/ SUBSCRIPTION CANCELLED / payment card free trial

Hello,

I'm sorry to know that the Music unlimited subscription free trial on your account was cancelled. This
is not what we want our customers to experience.

I've checked your account and see that the Music unlimited 30 day free trial was activated on your
account. However, as the system was unable to authorize the payment card the subscription got
automatically cancelled.

Payment card is not authorized to charge for free trial, it is authorized by system for the monthly
charges of subscription to continue the subscription after the free trial

When you subscribe to Amazon music unlimited, we contact your payment’s card issuing bank to
approve the payment method. Upon approval, the requested amount is reserved in your account. This is
known as an authorisation and it is GBP 1.00. The authorisation is only released as a charge when the
payment for the subscription is due. If the authorisation remains unused, the funds will be made
available to you by your bank according to their policies.

There are a number of common reasons why credit and debit cards are declined:

1. Is the card number entered correctly?


2. Is the expiration date correct?
3. The billing address and phone number must exactly match your banks records
4. Have you exceeded your credit limit?
5. Is your purchase outside of your normal spending range? This may cause your bank to block the
transaction due to security concerns.
6. Does your issuing bank have special policies regarding electronic or internet purchases? Some banks
do, and this might be the issue.
7. Some credit and debit cards are case sensitive, is your name entered in capital letters or without
punctuation such as full stops.
As the card was declined and unable to authorize the subscription got cancelled automatically.

In this case to get everything right and also get one month free subscription, I request you update the
payment card and activate the Music echo plan on your device for £3.99 and write us back once
activated and we'll without any delay issue you a complete refund of one month charges in this way
you will be receiving the subscription free for one month and also it will be activated on your device.

You can only subscribe to Amazon Music Unlimited Single Device Plan using Alexa by saying, "Sign
up for Amazon Music Unlimited Single Device Plan" on the Echo device on which you want to activate
the subscription". The subscription is only available on the device you used to sign up.

Before that, I request you updat