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NARRATIVE REPORT
ON-THE-JOB TRAINING
At
Submitted by:
ANGELEE R. MANUEL
BSBA-04
Submitted to:
ACKNOWLEDGEMENT
This success of her couldn’t be turned into reality without this following
people who with all their might help her in different ways in accomplishing her On-
The-Job Training.
To our Good Lord up above, for giving her the strength, protection and skills,
To her dearest parents, Mr. Roel and Mrs. Gina Manuel,for giving her
Administration and Accountancy who gave his support and guide throughout the
training.
To her husband and daughter, who always give her words of encouragement
and wisdom.
To all of the people, thanks a lot for giving her your undying support always.
TABLE OF CONTENTS
Title Page
Acknowledgement
Chapter One:
Profile of the Company……………………………………………………………..1
Chapter Two:
Narration of Experiences and Accomplishments………………...............................2
Chapter Three:
Assessment of Practicum Program………………………………………………….3
Chapter Four:
Conclusions and Recommendations………………………………………………..4
APPENDICES:
Resume or Curriculum Vitae
Endorsement Letter
Memorandum of Agreement
Parent’s Waiver
Daily Time Record
Evaluation Forms
Certificate of Completion
Training Schedule form
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
CHAPTER I
PROFILE OF THE COMPANY
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
Avenue, Jersey City, New Jersey having one goals and aim that building a better
professional within his region and to recognized being one of the leading businesses
competing professionally to the top businesses in the Philippines and with a bigger
leading business.
The business was strategically first located in Centro East Santiago City,
Isabela with Internal Audit as the first of its operation. Overflowing clients abroad in
terms of Auditing was efficiently and successfully running the business but the
founder did not closed his windows in opening new variety of business, the demand
of IT Development in abroad and even in local area was then outstanding and very in
demand and marketable, due to its big trendy, the owner decided to leave Santiago
City and migrate to Cauayan City Isabela, a place called “The Ideal City of the North”
and which is very accessible and reliable when in terms of internet connection. From
its first year of operation within Cauayan City, the IT development boosted and
exerted their efforts in making Information Technology faster, easier and accessible to
all clients/customers. IT development has already engage 14 active clients just within
a year of its operation and still counting and Local Government Unit of Cauayan City
are their biggest clients so far. Now, the business formally established at 2nd Floor,
door 4, ESTC Building, District 02, Cauayan City Isabela where clients has all access
in the business.
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
BPR is a business back office resourcing firm based in the North East gold
coast of Metro New York. Our offshore resourcing operations are in the Philippines.
segment that is still ignored in the business process resourcing (BPR) world. While
BPO has become a business reality and a dominant competitive strategy of large
companies, the Small, Medium Businesses (SMBs) had been lagging on this and their
goal is to fill-in this gap so that they can have the same quality of accounting and
accounting, their clients can focus more on their core business and do what they do
best while saving critical costs and resources at the same time.
economy as of today. Being one of the leading businesses outside the country and be
one of the in demand in the field of outsourcing. The continuous increase of its
demand, the founder decided to put up outsourcing business in local areas like in
Santiago City, where he aims to be one of the top competitors among all other leading
outsourcing in Metro Manila. The operation was officially started in the mid of 2014
with only 3-4 employees with just a small office space near private school. From then,
it was all falling into places as the founder took initiative to entertain local and foreign
clients where the business established fast growing. It was a roller coaster ride during
the first year of its operation. Year 2015 where the business struggles financially, but
the dedication and hard work was his motivation to fight struggles in business. Instead
of losing hope, the founder decided to engage into IT development both foreign and
local operations. Limited resources for IT development was realized during the
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
engagement, luckily the founder showed his interest in development and he wants to
pursue it, that’s why he invested so much in it where progress seen going forward.
The success in the engagement of development made BPR known to the region, many
clients were entertained, customer inquiry boosted the business to go forward and
decided BPR to transfer to a more convenient office where they can communicate to
the client efficiently and to have excellent access to internet connection. BPR moved
to the City of Cauayan, where they called “The Ideal City of the North”. It’s been two
years now since BPR migrated to Cauayan City and with that span of two years,
now BPR has 16 employees serving the company whole heartedly and professionally.
BPR looking forward to its new venture and challenging roles as it achieved the
vision and goals of the company and that is to be one of the top leading and be the
January 27, 2018 officially change the name into BPR Service Cooperative with the
extent of extending help to others specially to their employees and with the objectives
of providing every employee a privilege to be the owner of the company being one of
the stock holders. Services in the IT development and audit runs smoothly as it is
continuous to derived and meet all the client’s needs and satisfaction. Now, BPR
Service Cooperative unceasingly innovate development for the demands and for the
Services
this is what differentiates them in the marketplace. They will not only save up to 60%
of the total costs and critical resources, but their approach and trained professionals
will provide with greater flexibility and value that can support business needs and
They employ the latest technology configuration with the utmost commitment to data
Approach
They offer a range of flexible and scalable schemes that are developed to deliver the
most salient elements if not, the whole spectrum of outsourcing needs. They are fully
aware that no two companies are the same, thus every approach is carefully structured
to meet a company’s particular requirements. The following options are available and
This approach allows outsourcing the voluminous and repetitive operational functions
while BPR team manages the day-to-day and interacts directly with the top m
anagement
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
and various departments. BPR manages the offshore staff work. This approach is ideal
managing the outsourced functions and focus on the core business. This provides
least possible cost that are not available in maintaining in-house staff.
BPR are fully aware that synchronized businesses, processes, people, and technology
are essential in maintaining the day-to-day operations. They want to gain a strategic
position in shaping future and take advantage of the opportunities and challenges that
come. Hence, they start by taking into account the requirements that are central to
specific functions. This gives the knowledge that is essential in tailoring the approach
This approach allows the client and BPR to collaborate on the day-to-day
management of the offshore team. This approach is ideal for mid-size businesses. It
allows the client to maintain a balance U.S. domestic workforce to oversee and
coordinate the outsource functions, serve as a liaison for questions and exceptions,
and concentrate on the high value work to better support top management as they are
operational function. This blended approach allows the offshore team to fully
BPR ensure continued focus and monitoring by assigning each client with a key team
member. This enables them to build knowledge specific to the client at the onset of
the process and apply their expertise and BPR’s best practices and principles to
while developing a valuable relationship that is proactive and unique with the client.
Processes
Process Quality
BPR discloses its quality process to ensure its clients that each deliverable is
Scoping
Initial scoping will be discussed to the client. A USDM and non-billable lead
An acceptable and secured pipeline will be set up. Ensuring that acceptable
site and off-shore staff helps in easier resolution of issues and enables
standards.
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
Oversight
client and the offshore staff. BPR USDM will establish reports (Daily,
Banking
Risk Management
management’s objective is to assure uncertainty does not deflect the endeavor from
Internal Audit
and assessments of data and business processes. With commitment to integrity and
independent advice.
Compliance
changes in relevant laws, standards and regulation, updating of internal policies and
communicating this internally. to sum up. Risk Management, Internal Audit and
Compliance.
Resources
Globalization has made the seamless delivery of information technology (IT) and
business process (BP) services across countries possible. The increasing demand for
IT and business process outsourcing (BPO) services has opened the doors for
emerging IT and BPO destinations such as India, the Philippines, China, and Russia
The Philippines, in particular, has emerged from a call center outsourcing destination
development, software development, legal services, and others. Not only that clients
reduce and control their operating costs but also, maximize productivity and get high
services. Some factors to be considered in choosing a KPO destination are the quality
Labor force has been one of the Philippines’ advantages in their region. As reported
by a reliable and reputable international investment consulting firm, the Meta Group,
Philippines is the largest English-speaking population in Asia and 3rd in the world,
offering a large pool of educated and computer-literate manpower that can provide
world-class financial, legal, accounting, and other support services. Aside from
cultural affinity to the US makes it easier for both parties to conduct businesses.
Strategic Location
The Philippines is strategically located in the heart of Asia and is at the crossroads of
eastern and western businesses, giving critical entry point to more than 500 million
the Philippines has been considered the best outsourcing location because of its
commercial real estate locations, and low capital cost of qualified personnel.
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
Infrastructure
the Philippines is part of the US Internet at the end of a very long string across the
ocean.” This statement is based on the observation that foreign traffic, mostly from
US, makes of almost 90% of the consumer’s consumption. In addition, the Global
New e-Economy Index released in 2001 reveal that the Philippines ranked 4th
commonly used mode of Internet-connection, the Philippines provide both fixed and
Costs
One of the main reasons why businesses outsource is to save on operating costs
reveal that businesses who operate on-shore usually achieve cost savings of only 5-
10% while businesses who operate offshore, in the Philippines, through KPO
providers achieve cost savings of 40-60% due to the relatively cheap cost of labor.
Through strategic operation, premium human capital development, and the best
superior work outputs to provide a solid impact on our clients’ revenue and business
equity.
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
Since 2005, some businesses have begun outsourcing accounting services at a more
strategic level not just to reduce costs in non-core processes but to improve business
Decreasing budget allowances have forced businesses to evaluate strategies that can
given businesses better focus working on their resources on core competencies and
Operations are more independent of location than ever before. This is due to rapid
more efficient and more effective. CFOs must demonstrate adherence to proper
capabilities. Outsourcing these services can be used to reduce costs in routine back
office processes and also, increasingly in higher value support services. Outsourcing
can be used to
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
Initially, outsourcing was focused on reducing cost through wage arbitrage by using
cheaper labor abroad. This approach made the relationship with the BPO service
provider adversarial from the outset and often led to disputes and even litigation. In
addition, the scale of the change programmer and the level of project management
Finance and accounting outsourcing (FAO) has undergone major transformation over
the last ten years. The need to ensure business systems were Sarbanes-Oxley
are still taking a multi-sourcing route based on particular provider expertise. A further
development is the growing convergence between the procurement and FAO markets.
more finance or business processes continue to benefit from global disparity in wages
as they access new talent and expertise, such as in systems implementation and
outsourced service providers have more expertise in negotiating deals than their
clients, so should engage expert consultants at this stage to help starting with
identifying the right provider and getting the right contract. Also, measuring the
and pricing of outsourcing contracts, paying attention to more risk and reward sharing
implementation are shared between the company and the provider which appears to be
Benefits of Outsourcing
Accounting Outsourcing report discussing the pros and cons of outsourcing services
for this field. The report mentioned and elaborated on the following benefits of
1. Cost Reduction
administration functions far more cheaply and efficiently than companies working on
reduce working capital, improve tax efficiency and avoid capital expenditure by
2. Radical Transformation
As a strategic move, outsourcing can enable broad structural change which creates
Businesses can develop long term strategic relationships or partnerships with their
providers. They can benefit from superior capabilities, best practice expertise and new
Partnering
scale can deliver large efficiency gains to the overall performance of the finance
function. This allows the retained finance function to concentrate on their role as
business partners, working more closely with the business to improve decision
making.
Increased Innovation
Low value, non-core processes and activities are moved to an external provider.
Companies can release internal resources to focus on more strategic activities – a key
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
Corporate Identity
firm based in the North East gold coast of Metro New York. The offshore resourcing
operations are located in the Philippines. The genesis of the organization is the
recognition that community businesses are a segment that is still ignored in the
business process resourcing (BPR) world. While BPO has become a business reality
and a dominant competitive strategy of large companies, the SMBs had been lagging
on this and their goal is to fill-in this gap so that they can have the same quality of
outsourced accounting, their clients can focus more on their core business and do
what they do best while saving critical costs and resources at the same time.
Their passion is to serve our clients' best interests and fuel their success by
service. They strive to be the best at what they do by broadening our skills, keeping
up with the latest trends, working with the best technology, and utilizing all available
resources in order to take pride in a job well done. Their goal is to build a strong and
successful working relationship and operate as an extension of the client that they can
fully depend on and trust. This is paramount to their success…and they want to earn.
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
Why BPR?
1. Savings of up to 60%
Unmatched Costs
1. Savings of up to 60%
Philippines
1. Notable - affinity to the U.S. (Government, laws, Reporting Standards & etc.)
5. More liberal labor laws, you do not have to be concerned w/ labor or legal
issues
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
1. Technology Operation
2. Connects with your system via VPN which is installed within your IT
infrastructure
3. USDMs collaborate with you in setting the tone for the engagement
6. Robust technology
8. Data security
Visual Identity
distinctive elements the company’s name, its logo, and the colors of black, blue and
blue green, with a red on its center. It portrays an image of leadership, strength,
growth, excellence, credibility, and success. BPR stands for business personnel
purpose.
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
Mission
integrity and high standards and, who are committed to build a bigger purpose - the
Values
Vision
Their top performing team is composed of highly trained and motivated professionals
accounting and operational back office support solutions in their respective industry.
Moreover, they have overall outsourcing operations are managed 24/7 by experienced
U.S. Domestic Managers with extensive expertise in internal control systems and
operations. This complements their clients in the efficient and seamless service
delivery and management of business operations, and at the same time maintaining a
robust client confidentiality, and data security and protection environment. At BPR,
ORGANIZATIONAL CHART
Eddieson D. Simon
c
Jonalyn B. Mabalot
John Randall T. Ventura Jennifer A. Sebastian
Raymond B. Magbanua
BPR firm offers services that will surely benefit you and your company with
their motivated team that will give their best for their clients and for their work. With
the attitude they have, they could serve you with your needs and guarantee success.
work as one for the success of each job and that they will serve each of you, their
beloved clients. Here are the services that BPR is proud of serving:
Audit Services
They offer more audit services such as internal audit, fraud audit, risk consulting,
business process review, and compliance audit, operations audit, due diligence,
business valuation, and business process review.
Accounting services
BPR also have a BPO team for services for their clients such as bookkeeping, payroll
preparation, assistance to annual internal audit activities, accounts payable and
accounts receivable management, financial reporting, and account reconciliations.
They provide and support information systems available online and offline.
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
CHAPTER II
NARRATION OF EXPERIENCES
AND ACCOMPLISHMENTS
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
What were your major accomplishments based from the proposed activities in your Training
Schedule Form? Provide a detailed description of the task involved in the accomplishment.
Noted by:
Jennifer Agustin-Sebastian
Manager
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
What were your major accomplishments based from the proposed activities in your Training
Schedule Form? Provide a detailed description of the task involved in the accomplishment.
Noted by:
Jennifer Agustin-Sebastian
Manager
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
Noted by:
Jennifer Agustin-Sebastian
Manager
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
Noted by:
Jennifer Agustin-Sebastian
Manager
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
What were your major accomplishments based from the proposed activities in your Training
Schedule Form? Provide a detailed description of the task involved in the accomplishment.
Noted by:
Jennifer Agustin-Sebastian
Manager
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
Noted by:
Jennifer Agustin-Sebastian
Manager
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
Noted by:
Jennifer Agustin-Sebastian
Manager
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
On-Site Photos
CHAPTER III
ASSESSMENT OF PRACTICUM
PROGRAM
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
During the duration of my stay at BPR, I learned a lot of things, not only the
things that are related to my chosen profession but also the things that are very helpful
individual. The ability to finish assigned task on time is important but the ability to
The training I had in BPR enabled me to learn in every day experiences. I was
exposed in the actual work of competent auditors and programmers. I became familiar
with the documents prepared by the auditors. I became more sociable and able to
adjust myself with the environment of my working place and with the people around
it.
following instructions and do them abruptly, carefully and correctly. I also learned
how to admit and accept mistakes and failures. Learning from these failures and
mistakes is good but learning from the mistakes of others had more impact to me.
This is to prevent myself from committing mistakes that were already committed and
This training also enabled me to appreciate even the simplest lessons thought
in school. I was able to realize the importance of theories and basic GMRC’s as I was
exploring the corporate world. Understanding everything that is being taught in school
can be significant tool into becoming an effective and efficient individual in my future
careers.
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
CHAPTER IV
CONCLUSIONS AND
RECOMMENDATIONS
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
BPR Service Cooperative was indeed and excellent company for my training.
established when we first met. They taught me to be more open and closer to our
CHAPTER V
APPENDICES
Manuel, Angelee Rempis
Zone 1 Angangan Street, Mabini, Gamu, Isabela
Mobile: 09956870105
Email: amigoangelee1010@gmail.com
CAREER OBJECTIVE
EDUCATIONAL BACKGROUND
SKILLS
PERSONAL INFORMATION
Age : 25
Date of birth : August 11, 1993
Gender : Female
Civil Status : Married
Citizenship : Filipino
Height : 4’9’’
Weight : 47 kg.
Languages : Ilocano, Tagalog and English
CHARACTER REFERENCES
I hereby certify that the above information are true and deemed reliable.
Manuel, Angelee R.
Applicant
University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy
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University of Perpetual Help System Laguna – Isabela Campus
Minante Uno, Cauayan City, Isabela
College of Business and Accountancy