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spa business
2 0 1 2 H A N D B O O K

the global resource for spa professionals

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SPA BUSINESS HANDBOOK: 2012 EDITION

8 Development Pipeline INDUSTRY INSIGHTS 86 Future Proof


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48 Spa Management & Consultants 0]]P1YdabcP\^]cWTbcPcT^Ub_P
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6 spa business handbook 2012 www.spahandbook.com


UNITING THE WORLD OF SPAS

spa business
spa business
2012 HANDBOOK 2 0 1 2 H A N D B O O K

the global resource for spa professionals

The global resource


for spa professionals
The annual Spa Business Handbook brings
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together research and vital reference content.
Visit the website: www.spahandbook.com or
view it online at www.spahandbook.com/digital

spa business
Uniting the world of spas
Spa Business subscribers
work in all areas of the
>ZK O`SNOXMO -\KXNSXQ KXN Q\Ya^R spa market worldwide. The
magazine is available in print,
digitally and as a PDF edition, in addition to a
daily website and weekly ezine.
See www.spabusiness.com
110 The Future Of Growth 188 Spa-kit
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FIND
spa opportunities GREAT STAFF
FOR YOUR
114 Performance Review 196 Contact Book SPA

9d[XT6Paa^fTg_[PX]bfWhcaPRZX]VP]S 0]0I[XbcX]V^UR^]cPRcSTcPX[bU^aPfXST Jobs, news and training


P]P[hbX]Vb_PSPcPXbb^RadRXP[ PaaPh^UX]SdbcahT`dX_\T]cP]S_a^SdRc Spa Opportunities magazine
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0aThXT[S\P]PVT\T]cbcaPcTVXTbaTP[[h 226 Product Selector daily website showing all the latest jobs and a
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122 World Wellness TRAINING


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- new dimensions in relaxation

Relaxation Dome, A LivinGlobe Project – Therme Bad Aibling, Germany

Sky-Skan, Inc /BTIVBt.VOJDIt.FMCPVSOF


sales@skyskan.com
From Sky-Skan, since 40 years the World‘s definiti® Systems offer the state-of-the-
leading provider of multi-media techno- art in digital immersive
logy to planetariums - the ultimate rela- multi-media. We offer complete turn-key
xation palaces - comes a high-tech solu- solutions for any combination of
tion for today‘s spas and wellness centers stimulating experiences. This includes:
enabling them to offer visitors a unique - Projection on spherical surfaces
immersive enviroment to unwind, chill- - Panoramic displays
out, and forget the outside world. No - Variety of resolutions and brightness
matter what size or shape your space - Multi-channel surround sound
may be, Sky-Skan can create a perfectly- - Ambient LED lighting Whether new construction, renovation,
tailored system for your facility. - Integration of scent systems or even to just breath new life into an
- Additional A/V devices as required existing space, Sky-Skan can help you
- Rapid reconfiguration for live events blend multi-media technology into your
- 24/7 automated control facilty transforming them into new exci-
- Library of visuals and environments ting spaces. We can help you with:
- Complete theming and architecture - Relaxation Spaces
assistance - Chill Out Dome
- Designer Bars
- Immersive Theaters
- and more!
DIARY DATES

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www.spahandbook.com spa business handbook 2012 !"


DIARY DATES

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!# spa business handbook 2012 www.spahandbook.com


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26 spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com spa business handbook 2012 27


MOVERS & SHAKERS

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28 spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com spa business handbook 2012 29


MOVERS & SHAKERS

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30 spa business handbook 2012 www.spahandbook.com


ADRIAN EGGER

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www.spahandbook.com spa business handbook 2012 31


MOVERS & SHAKERS ADRIAN EGGER

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32 spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com spa business handbook 2012 33


MOVERS & SHAKERS LEONARD FLUXMAN

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34 spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com spa business handbook 2012 35


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www.spahandbook.com spa business handbook 2012 37


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38 spa business handbook 2012 www.spahandbook.com


HO KWON PING

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www.spahandbook.com spa business handbook 2012 39


MOVERS & SHAKERS

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40 spa business handbook 2012 www.spahandbook.com


HO KWON PING

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www.spahandbook.com spa business handbook 2012 41


MOVERS & SHAKERS

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42 spa business handbook 2012 www.spahandbook.com


DANIEL LIZIO-KATZEN & JOSH MCCARTER

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www.spahandbook.com spa business handbook 2012 43


MOVERS & SHAKERS

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44 spa business handbook 2012 www.spahandbook.com


DANIEL LIZIO-KATZEN & JOSH MCCARTER

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www.spahandbook.com spa business handbook 2012 45


MOVERS & SHAKERS

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46 spa business handbook 2012 www.spahandbook.com


DANIEL LIZIO-KATZEN & JOSH MCCARTER

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www.spahandbook.com spa business handbook 2012 47


SPA MANAGEMENT & CONSULTANTS

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48 spa business handbook 2012 www.spahandbook.com


2^\_P]XTbc^WT[_RaTPcTP]S^_TaPcTh^dab_P

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www.spahandbook.com spa business handbook 2012 49


SPA MANAGEMENT & CONSULTANTS

&FTUJOBUJPO5QB/BOBHFNFOU )1%1*PTQJUBMJUZ +NBHJOF5QB/BOBHFNFOU


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50 spa business handbook 2012 www.spahandbook.com


2^\_P]XTbc^WT[_RaTPcTP]S^_TaPcTh^dab_P

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www.spahandbook.com spa business handbook 2012 51


SPA MANAGEMENT & CONSULTANTS

5QB&FWFMPQNFOUT 5QB(JOEFS+OD 8BOFTTB)BMMJOBSP


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52 spa business handbook 2012 www.spahandbook.com


Professional’s Choice Awards 2011 - Favorite Ayurvedic Line | Best
product line for a Signature Facial Experience - expert jury at 2008
Wellness Summit, Kuala Lumpur, Malaysia | Star of Excellence Award
2008 Best of Merit by Printing Industry of Minnesota for print excellence
in cartons and containers | Nominated for Anti-aging Product of the
Year, Asiaspa Awards 2007 | SUNDÃRI Gotu Kola Age defying Firming
Facial named among 15 top facials for flawless skin by Spa magazine
| Spa Asia Reader’s Choice Award 2006 for Best Spa Product in

Ayurvedic category | Star of Excellence 2006 Certificate of Merit by


the Printing Industry of Minnesota for bodycare packaging cartons
| “Best Mask” in 2002 by Self Magazine for SUNDÃRI Rose and

Lavender Hydrating Mask | SUNDÃRI Neem Night Cream named


one of the world’s top twenty miracle products by UK Shape | Rising
Star Award in the beauty category by Fashion Group International for
establishing the first luxury Ayurvedic based global skin care line.

Concept spas, exclusive treatments and products


from the world’s leading Ayurveda brand

Is Ayurveda on your menu?


www.sundari.com | contact@teamsundari.com
TRADE ASSOCIATIONS

#NFSJDBO/BTTBHF6IFSBQZ e^XRTU^acWTb_PX]SdbcahaT_aTbT]cX]V #TPDJBDJvO0BDJPOBMEF


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www.spahandbook.com spa business handbook 2012 71


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www.spahandbook.com spa business handbook 2012 77


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TRENDS

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www.spahandbook.com spa business handbook 2012 81


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www.spahandbook.com spa business handbook 2012 83


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www.spahandbook.com spa business handbook 2012 87


SPA EVIDENCE

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www.spahandbook.com spa business handbook 2012 89


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www.spahandbook.com spa business handbook 2012 91


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www.spahandbook.com spa business handbook 2012 93


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www.spahandbook.com spa business handbook 2012 97


CORPORATE WELLNESS

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www.spahandbook.com spa business handbook 2012 99


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www.spahandbook.com spa business handbook 2012 107


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www.spahandbook.com spa business handbook 2012 117


YIELD MANAGEMENT

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www.spahandbook.com spa business handbook 2012 119


YIELD MANAGEMENT

Yield management could be introduced in a subtle way


by using dynamic availability – only offering treatments
which generate the highest margins during peak hours

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www.spahandbook.com spa business handbook 2012 ""


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www.spahandbook.com spa business handbook 2012 "(


AT LAST…
THE SECRET FORMULA
ESPA products are as unique as they are
effective - they have to be - they’re tested
each and every day by our highly trained
and extremely professional global network
of therapists. Partner with ESPA and discover
how the secret to our inspirational success
could translate into yours.

We’re proud to be a British company who


manufacture in the UK. For further information
on partnering with ESPA please call our New
Business team on: +44 (0)1252 742800 or
email us on partner@espainternational.co.uk

Professional Beauty’s ‘Most Inspiring Spas 2012’


features 5 ESPA partner spas. View our partner spas at:

www.espaonline.com/spa-portfolio
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www.spahandbook.com spa business handbook 2012 #


TM

Spa Wellness Solution Provider

w w w. ge o s p a . d e

Concept Spa Gardens

Conceptualise I E x p e r i e n c e Z o n e P l a n n i n g I Te c h n i c a l D e s i g n I I n s t a l l & C o m m i s s i o n I Tr a i n I O n g o i n g S u p p o r t

Design by Desire
GeoSpa boasts a unique experience in developing unsurpassed spa wellness facilies worldwide.
We provide developers, hoteliers, private investors and spa owners with stunning and innovave Spa Experience Zones.
We pride ourselves in partnering world-renowned Architects, Designers & Spa Consultants in the flourishing market of spa.
Together we create new concepts, trends & business opportunies for Investors. Thermal Suite

Offices Europe Middle East South Asia South East Asia


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www.spahandbook.com spa business handbook 2012 $


The Dolder Grand Spa, Zurich, CH

IT DOESN’T TAKE TOO MUCH TO BE A PERFECT HOST. KLAFS’ SPA IS ALL IT TAKES.

For more than 80 years KLAFS have made spa dreams come true. With our passion for perfection we take
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Friedrichsruhe, Zweiflingen, D

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Individual concepts and prefabricated elements for spa and health resorts and leisure facilities. We produce soluti-
ons according to customer specifications or develop our own customer or project-specific solutions. Including wet
areas. These can be individual or serial productions.

LUX ELEMENTS -CONCEPT ®

Photographer: Jeroen Kuppens


LUX ELEMENTS®-
THE ORIGINAL!

LUX ELEMENTS GmbH & Co. KG


An der Schusterinsel 7 · D - 51379 Leverkusen-Opladen
Telefon: + 49 (0) 21 71/ 72 12 - 0 · Telefax: + 49 (0) 21 71/ 72 12 10
E-Mail: info@luxelements.de · internet: www.luxelements.com

environmentally friendly · proven quality · presure-stable and rigid · fire-retarding · design variety · waterproof · insulating · economical
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DESIGN. HYGIENE. VITALITY.

HEALING CLAY SPA


Ceremony for Body and Soul
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www.spahandbook.com spa business handbook 2012 %(


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www.spahandbook.com spa business handbook 2012 &


®

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®
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©2012 SpaFinder Wellness, Inc. All Rights Reserved.


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www.spahandbook.com spa business handbook 2012 &$


Heats oils, serums, muds, butters, balms
and waxes to the perfect temperature for
a unique brush application.
Compact and handheld, it’s ideal for use in facials, body
massage, manicures and pedicures and can be used on or
off the docking station. Skincare products stay warm for up
to an hour of pure pleasure.

t:+44 (0)1789 204 904


e: info@spapliance.com

www.spapliance.com
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www.spahandbook.com spa business handbook 2012 &"


Providing the
Perfect Spa Experience?
Simple.

No matter the size of your business,


SpaSoft ™ offers a flexible interface
that empowers you and your staff to
provide the best service imaginable.
Select an edition that fits your
business and enjoy:

Personalizing each guest’s experience

Secure point-of-sale transactions


(PCI-DSS/PABP-PA DSS Validated)

Simple solutions to maximize revenue


opportunities

Visit www.spasoft.com to request


your demo now!
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www.spahandbook.com spa business handbook 2012 &&


Spa & Activity Software
for your success

TAC Informationstechnologie GmbH Offices:


Schildbach 111 | 8230 Hartberg | Austria Am Oekopark 10a | 8230 Hartberg | Austria
T: +43 3332 6005 990 Gasometer A, Guglgasse 6 266 | 1110 Vienna | Austria
E: office@reservationassistant.com 1007 Church Street, Suite 401 | Evanston, IL 60201 | USA www.reservationassistant.com
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WE WORK HARD SO OUR CLIENTS DON’T!

WTS International is one of the world’s leading spa and leisure firms. As consultants
and operators, we provide conceptual and strategic planning, needs assessment studies,
design consultation, pre-opening services and daily management. We work closely with
hotels, resorts and real estate developments of all types worldwide for their spas, fitness
facilities and leisure complexes.

FACEBOOK.COM/WTSINTERNATIONAL
© 2012 WTS INTERNATIONAL, INC.
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www.spahandbook.com spa business handbook 2012 '&


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?^^[aT Tg^[^VhR^dacTbh^U
1PaaFaPhzb]TfbcPcX^]
Hydrothermal specialist Barr + Wray has
created a seated pool station to provide
an underwater air and hydro-massage
focused on reflexology. Air is injected into
the base of the Reflexology Station and
pumped up through the seat, while water
is pumped through the walls of the unit,
foot plate and back plate. This results
in an invigorating and relaxing massage
which is concentrated on the feet and
lower part of the body to help improve cir-
00V^TbT[TRcaXR
culation, as well as to help combat pain,
Aromatherapy Associates (AA) is tak- tension, sore muscles and aching joints. spa-kit.net KEYWORDS: BARR + WRAY
ing more of a medical, results-driven
approach to treatments with the
launch of its first machine and comple- C02zb\^QX[TQ^^ZX]VP__
mentary facials. The natural skincare
and essential oils company is using TAC has added a mobile booking app to
the compact Aroma Radiance unit, its spa and activity software Reservation
which emits electro- and galvanic Assistant. The app allows spas guests
currents, in combination with three to book spa treatments and buy vouch-
hands-on facials – Ultimate Radiance, ers or products via smartphones and
Aroma Clear and Aroma Lift – in order Facebook. When a booking is made via
to effectively combat the signs of age- the app, Reservation Assistant automati-
ing and deliver noticeable results. cally adapts the employee shift and room
usage schedule. To avoid no-shows, it also
spa-kit.net KEYWORDS: AROMA SKIN spa-kit.net KEYWORD: TAC sends out an SMS appointment reminder.

ATcX]^[[XZTTUUTRcbX]P drops of the concentrate in their palm


at night and apply to the face, neck and
]PcdaP[R^]RT]caPcTQhA4= décolleté. The result: a reduction in the
British-based skincare company REN has appearance of wrinkles, age spots and
just revealed its Bio Retinoid Anti-Ageing imperfections; firmer, plumper, healthier
Concentrate. By harnessing the powers of looking skin; a brighter, more even-toned
100 per cent natural vitamin A, pro vitamin complexion; and smoother/younger look-
A and retinoid analogue, the concentrate ing skin. Other 2012 REN launches will
aims to provide the same high-perform- include a new toner, a mineral sunscreen
ance of retinol – but without the irritating and a glycolic mask.
effects that are associated with this syn-
thetic ingredient. Users should warm five spa-kit.net KEYWORD: REN

188 spa business handbook 2012


For more information, or to contact any of these companies, log on to www.spa-kit.net

3Pa_WX]zb8STP[ATb^daRT and white hibiscus flower, the source of an


acid which helps to improve the skin’s tex-
U^aPb\^^cWTabZX] ture. And all three of them act in synergy
Ideal Resource from Darphin is a new multi- to assist in the creation of Darphin’s Line
corrective skin cream containing a trio Polish Complex™ technology. The cream
of high-end ingredients designed to help addresses three pillars of youthful skin –
visibly erase wrinkles and surface imperfec- wrinkle, texture and radiance – helping to
tions, while working to revive skin’s original promote natural collagen production and
radiance. The ingredients are knotweed, smoothing wrinkles and fine lines for a
containing a powerful antioxidant called res- plump sensation after application.
veratrol; centella asiatica, a medicinal herb
used to help skin reveal its natural glow; spa-kit.net KEYWORD: DARPHIN

0R^\_[T\T]cPahbd]STUT]RT
aP]VTUa^\;P?aPXaXT
New from La Prairie is its Soleil Suisse
Sun Defense Système line which com-
prises five complementary suncare
products that have been created “to go
beyond the first line of defence” of conven-
tional sun-protection offerings. Included
are Sun Protection Emulsion, Face SPF30;
Sun Protection Lotion, Body SPF30; Ultra
Protection Stick – Eye, Lip, Nose SPF40;
Soothing After Sun Mist – Face, Body; and
Gradual Tanning Lotion – Face, Body. All
3PX[hSTP[bUa^\<X]SQ^Sh
the products feature La Prairie’s exclusive
Health and wellness software provider anti-ageing Cellular Complex. spa-kit.net KEYWORDS: LA PRAIRIE
Mindbody has launched a daily deals
product. Called Mindbody Deals, the
new service will integrate a social BWXbTXS^zbBWX\\TaX]VbWPSTb
coupon redemption process into the
point of sale system as part of efforts Shiseido’s 2012 Spring/Summer Makeup
to make it easier for front desk staff collection has seen its Shimmering Rouge
to handle daily deals. Mindbody will lipstick range gain seven new shades.
tailor its deals into each organisa- Offering brilliant colour and infusing the
tion’s current way of doing business, lips with lasting moisture, they include
taking into account their check in/out Opal, a pale luminous pink; Sorbet, a
process, reporting system and auto- very pale icy pink; Mango, a vivid golden
mated marketing features. orange; Butterscotch, a rich warm beige;
Sugarplum, a soft red; Venus, a deep vio-
spa-kit.net KEYWORD: MINDBODY spa-kit.net KEYWORD: SHISEIDO let; and Temptress, a deep reddish brown.

www.spahandbook.com spa business handbook 2012 189


SPA-KIT.NET PRODUCT ROUND-UP POWERED BY spa-kit.net

:TabcX]5[^aXP]zb]TfP__a^PRW
c^d]STaThTcaTPc\T]c
Kerstin Florian’s Correcting Eye Rescue
has been designed to instantly brighten,
treat dark circles, puffiness and fine lines.
The set comprises Eye Rescue pads, made
from marine fibres called chitosan, which
is similar to collagen and said to reduce
trans-dermal water loss in the skin; and a
Rehydrating Neorli Water spray. The idea is
to saturate the pads with the neroli water
and relax with them under the eye for
15-30 minutes. This is claimed to improve
A:5zb\XRa^R^cc^]STQdc
the skin’s smoothness by 114 per cent
The WellSoft range from RKF Luxury and decrease wrinkles by 35 per cent. spa-kit.net KEYWORDS: KERSTIN FLORIAN
Linen includes bathrobes (pictured),
plaids and blankets for relaxation
areas. The WellSoft fabric is made out 2^\_[TcT[hATU^a\TSQh<daPS
of 100 per cent fine polyester which
has been treated to give it a soft touch. Murad believes that ageing is a fact of life,
2012 will see the debut of RKF’s but looking your age isn’t. The company’s
micro-cotton fabric range of linen, bath new Complete Reform anti-ageing cream
towels, bath robes, slippers and mats. can be used day and/or night – after
The fabric is created from a fine 100 cleansing, before moisturising – and con-
per cent cotton and while thicker and tains Murad’s exclusive Glyco Firming Com
fluffier than regular cotton, it will also plex, said to increase firmness by 61 per
be light and more economical to wash. cent after just one application, and an anti-
ageing carotenoid blend with glycolic acid
spa-kit.net KEYWORD: RKF spa-kit.net KEYWORD: MURAD to help skin become firmer and brighter.

:;05BzVTcbb^_WXbcXRPcTS wall to look as if they’re floating, while


the headrests are ergonomic and new,
fXcW;^d]VT@bPd]P indirect lighting enhances relaxation.
KLAFS has unveiled the Lounge Q sauna, Capable of variation in both width and
a variation on the KLAFS Sauna Lounge depth in 10cm stages, Lounge Q, says
with a new interior design. Perpendicular KLAFS, can be adapted to fit even difficult
hemlock panels stretching the entire spaces and tight corners. Individual instal-
length of the wall give the sauna a sophis- lation options open up other possibilities,
ticated appearance, while Canadian pine such as the introduction of a natural stone
wood has been used to create a high-qual- wall or a glass front.
ity impression and a comfortable bathing
atmosphere. The loungers are set on the spa-kit.net KEYWORD: KLAFS

190 spa business handbook 2012 www.spahandbook.com


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2^\U^acI^]Tzb7hSaP\T\^ah in baobab extract. This has been incorpo-


rated because of its ability to retain large
aP]VTaTU^a\d[PcTS amounts of water, resulting in ultimate
Luxury Italian spa skincare house Comfort moisture for the skin. Other active ingredi-
Zone has reformulated its ultra-hydration ents include trehelose, to limit water loss
product range, Hydramemory. As well as by skin cells; and hyaluronic acid, to help
five new products – Hydramemory Extra keep the skin smooth and plump. The
Cream 24h (50ml); Hydramemory Cream range has also been given new light-blue
Gel (50ml); Hydramemory Fluid 24h coloured packaging to reflect water and
(30ml); Hydramemory Serum (30ml); and the hydrating properties of the range.
Hydramemory Hydramask 24h (50ml) –
the range features a key new ingredient spa-kit.net KEYWORDS: COMFORT ZONE

B_P_[XP]RTzb>aQPSSaTbbX]V
cWT]TTSU^aPRRdaPRh
The first of five spa and salon appliances
planned by new company Spapliance, the
ORB is a portable, continuous heat chamber
for warming skincare products – includ-
ing oils, balms, serums and paraffin waxes.
Addressing the need to heat products
accurately and safely, it reaches a perfect
delivery temperature in less than 15 min-
utes and – once removed from the heat
source – will retain this for up to an hour.
Indicator lights let the therapist know when
B^\\TaWdQTazbbcTP\QPcW
the product needs to be reheated. The ORB
Sommerhuber’s new Healing Clay comes in white (pictured) or mocha brown. spa-kit.net KEYWORD: SPAPLIANCE
Steam Bath is a steamroom for ther-
apeutic mud ceremonies. Its special
ceramic tiles keep their warmth and FPeT<^cX^]Ua^\2[P_Cid
give off long-wave infrared heat to help
calm the nervous system and provide As its name implies, Clap Tzu’s WaveMotion
optimum relaxation. Combined with Bodywork Table – distributed by SpaEquip
mud, this results in a ceremony that – can rotate, rock and tilt, producing fluid
can nurture the skin, purify the body movements to enhance bodywork treat-
and stimulate the metabolism. The tiles ments. The top – which locks into place
come in 19 different glazes and a range for traditional massage services – rotates
of sizes. The floor has been designed 360°, in addition to inclining and tilting up
so that mud and water drain off easily. to 7° in any direction. With each massage,
the height adjustable table gently rocks the
spa-kit.net KEYWORD: SOMMERHUBER spa-kit.net KEYWORD: SPAEQUIP client, offering the sensation of floating.

www.spahandbook.com spa business handbook 2012 191


SPA-KIT.NET PRODUCT ROUND-UP POWERED BY spa-kit.net

BT[UWTPcX]VQP\Q^^
Qh;PeP1P\Qd
Spa Revolutions has launched Lava
Bambu, a naturally self-heating bamboo
massage tool. Created out of sustaina-
ble harvested black natural and speckled
bamboo from southern China, it incorpo-
rates Lava Gel – the same self-heating
technology used in the ever-popular lava
shells. The gel consists of a mix of natural
minerals, black lava, dried sea kelp and
algae, which chemically react when com-
bined to create the heat. A 23-piece Lava
B^cWhbX]7hSaPSeP]RT
Bambu Protocol Training Kit contains all
Incorporating an active ingredient the necessary components. spa-kit.net KEYWORDS: LAVA BAMBU
called 1055 boletus extract,
Hydradvance is a new skin hydration
generation programme from Sothys. BX[W^dTcC^]TaT\^ST[[X]V
A tailor-made solution for all skin
types, it involves an intensive five- Silhouet-Tone’s new Skin Remodeling
phase salon treatment and a complete System is a non-surgical skin rejuvenation
range of four complementary products procedure designed to effectively stimulate
to retail for home use. The products new collagen growth in the deeper skin
include Hydradvance Intensive layers. Benefits include the stimulation of
Serum, Hydradvance Light Cream, cell renewal; the activation of neo-colla-
Hydradvance Comfort Cream and gen production; the relaxation of lines and
Hydradvance Hydra-Nourishing Mask. wrinkles; a tightening of the skin; and the
restoration of muscle tone, all delivered
spa-kit.net KEYWORD: SOTHYS spa-kit.net KEYWORDS: SILHOUET-TONE together through a single treatment head.

CWTa\PaXd\VTcbX]c^ culation and invigorating the senses. The


shower can be used as a standalone treat-
b]^fQdbX]Tbb ment or incorporated into a steam/sauna
In partnership with patent holder Buck- session to really stimulate circulation in
Heitmann, Austria-based spa designer the body and optimise its thermal bene-
Thermarium has launched The Snow- fits. The Snow Shower is presented in a
Shower. Offering the ultimate cool down, standard format and can be retrofitted into
the experience – controlled by a touch existing environments. It can also be cus-
screen – allows users to select from a tomised to suit the individual design and
choice of light snowfall, moderate snow- style of a particular spa.
fall or blizzard. The flakes gently melt on
contact with the skin, stimulating the cir- spa-kit.net KEYWORD: THERMARIUM

192 spa business handbook 2012 www.spahandbook.com


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8hPbWXb[X\\X]VQTSVTcb via perspiration by burying oneself in hot


sand. Using ceramic-titanium technology
P6WPaXT]Xd_SPcT to generate the catalyst for decompos-
The latest Iyashi Dome slimming bed has ing toxins in the body, the benefits of the
been created in collaboration with mas- system are said to include an anti-age-
sage table designer Gharieni. Featuring ing effect, softened and rejuvenated skin,
improved build quality, enhanced com- weight loss, an enhanced and toned sil-
fort and a new system for raising the houette, a reduction in the ‘orange peel’
dome, the bed emits infra-red rays in a effect, preparation of the body for physical
move designed to replicate the ancient activity and a relaxation of the muscles.
Japanese ritual of suna ryoho for elimi-
nating accumulated toxins from the body spa-kit.net KEYWORD: IYASHI

2Pa[c^]6a^d_zbSTeT[^_\T]c
X]\XRa^STa\PQaPbX^]
The Carlton Group has launched VisageH20,
a new development in microdermabrasion.
The machine uses aquabrading, a combina-
tion of high pressure air and water ‘jetted’
onto the skin. Like microdermabrasion, it
aims to provide an effective anti-ageing
and rejuvenating treatment, taking the nat-
ural process of skin renewal – which slows
down with age – and hastening it. Two
modes are available on the machine, Jet
A^RZX]V]TfcaTPc\T]cc^^[
and Spray, while two hydrofloral solutions,
Distribution firm Universal Companies peppermint and Rose, are supplied. Colour
has revealed the spa industry’s first therapy is also included, using LED lights. spa-kit.net KEYWORD: CARLTON GROUP
hot rock – The Spa Rock. Compared
with river rocks, it has a range of
benefits which create an enhanced ?^aRT[P]^bPzb]Tf[^f_a^
[T
experience for both parties. These
include heat being generated from one Porcelanosa has introduced a fresh range
side of the rock only, so the massage of bathroom furniture. Ideal for creating
therapists’ hands won’t overheat; the a sleek, contemporary look in large and
two self-heated rocks remaining warm small spaces, the collection is available
for more than five hours on one charge in a choice of colours and finishes, plus
so they don’t have to leave a client’s a range of oak veneers. Based around a
body; and the rocks reaching the low-profile washbasin, low drawers can be
desired temperature in minutes. combined with eye level horizontal units
and slim vertical cupboards, and com-
spa-kit.net KEYWORD: UNIVERSAL spa-kit.net KEYWORD: PORCELANOSA pleted with free-standing shelves.

www.spahandbook.com spa business handbook 2012 193


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6[P\^daP]SUd]fXcW
0]c^]X^;d_Xzb>X>aP]VT
OiO, a fun new line of baths and washba-
sins designed by Michel Boucquillon for
Italy-based Antonio Lupi Design,
has been created to jazz up spa wash-
rooms and suites with elements of
glamour and fun. Made out of 100 per
cent recyclable polyethylene, which
offers both lightness and strength, the
items in the range are available in either
translucent or coloured versions. All are
free-standing and can be installed indoors
3Ta\P[^VXRP>eTa]XVWc
or outdoors. They can also be fitted with
Dermalogica has introduced Overnight an interior lighting system. spa-kit.net KEYWORDS: ANTONIO LUPI
Repair Serum, created to protect,
maintain and stimulate collagen in
the skin. With argan oil to shield the ATb^acBdXcTV^Tb\^QX[T
lipid barrier and brown seaweed to
fight free radicals, its formulation also ResortSuite – the integrated hospitality
includes the aromas of botanicals software provider – is one of the latest
such as jasmine, rose, ylang-ylang, companies to announce the launch of a
geranium, rosemary, cinnamon mobile functionality to provide spas with
and neroli. The serum comes in a the ability to give guests real-time itinerar-
0.5oz/15ml white glass bottle with ies for individual and group activities and
a silver cap. Recommended usage is interactive information around available
four to six drops, although this can be amenities. With ResortSuite Mobile, spa
customised to a client’s preference. members can even review statements
spa-kit.net KEYWORD: DERMALOGICA spa-kit.net KEYWORD: RESORTSUITE and itemised bills.

;PSh_X[[^d]eTX[bbd__^ac which relieves pressure on the breasts for


women lying on their front and is useful
aP]VTU^ab_PbP]SbP[^]b for times when breasts are sensitive, such
Ladypillo has revealed the first range of during breastfeeding, after an operation or
support pillows for use in spa and salon before and after menstruating. Each pillow
treatments. The collection offers five ergo- is made from 100 per cent memory foam,
nomic pillows created to enhance different which reacts and responds to the body’s
elements of the salon experience. The heat and weight, to mould and support the
Bodypillo, for example, is a topper to fit contours. The pillows return to their origi-
over the top of a treatment table for extra nal shape after every treatment.
comfort. While the signature Ladypillo (pic-
tured) is a contoured upper body support, spa-kit.net KEYWORD: LADYPILLO

194 spa business handbook 2012 www.spahandbook.com


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(% spa business handbook 2012 www.spahandbook.com


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!  spa business handbook 2012 www.spahandbook.com


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!! spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com spa business handbook 2012 !!"


CONTACT BOOK

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!!# spa business handbook 2012 www.spahandbook.com


it starts with a vision…
to inspire your guests.

spa consulting | architecture & spa design | engineering | realisation

Our customers benefit from several advantages:

Coordination costs are reduced by working with Quality is guaranteed by using the best materials
a single partner from conception to realisation and technologies
Our experience ensures a high return on Our enormous international volume means
investment significant buying power, huge cost savings and
extremely favourable terms & conditions
Guaranteed schedule – completion dates
are contractually specified Smooth operation – our maintenance service will
take care of your system throughout its operation

You can be confident of a professional spa design, combining


supreme functionality and sustainable technology to maximise profits.

Schletterer GmbH | A-6261 Strass i. Z. | Nr. 190


t +43 5244 62005 | f +43 5244 62005 50 | office@schletterer.com www.schletterer.com
PRODUCT SELECTOR

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!!% spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com spa business handbook 2012 !!&


PRODUCT SELECTOR

#SPNBUIFSBQZDPOU 4VTTJF$MBODIF $11-+0)5;56'/5 %.16*+0)(144'6#+.


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www.spahandbook.com spa business handbook 2012 !!(


PRODUCT SELECTOR

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!" spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com spa business handbook 2012 !"


PRODUCT SELECTOR

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!"! spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com spa business handbook 2012 !""


PRODUCT SELECTOR

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!"# spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com spa business handbook 2012 !"$


PRODUCT SELECTOR

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!"% spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com spa business handbook 2012 !"&


PRODUCT SELECTOR

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!"' spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com spa business handbook 2012 !"(


PRODUCT SELECTOR

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!# spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com spa business handbook 2012 !#


PRODUCT SELECTOR

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!#! spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com spa business handbook 2012 !#"


PRODUCT SELECTOR

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!## spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com spa business handbook 2012 !#$


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!#' spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com spa business handbook 2012 !#(


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!$ spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com spa business handbook 2012 !$


TRAINING DIRECTORY 219'4'&$;TQBPQQPSUVOJUJFTDPNUSBJOJOH

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!$! spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com www.hutchinsonconsulting.com
TRAINING DIRECTORY 219'4'&$;TQBPQQPSUVOJUJFTDPNUSBJOJOH

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!$# spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com spa business handbook 2012 !$$


TRAINING DIRECTORY 219'4'&$;TQBPQQPSUVOJUJFTDPNUSBJOJOH

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!$% spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com
COURSE SELECTOR 219'4'&$;TQBPQQPSUVOJUJFTDPNUSBJOJOH

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!$' spa business handbook 2012 www.spahandbook.com


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www.spahandbook.com spa business handbook 2012 !$(


COURSE SELECTOR 219'4'&$;TQBPQQPSUVOJUJFTDPNUSBJOJOH

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!% spa business handbook 2012 www.spahandbook.com


5^aUd[[R^]cPRcSTcPX[bcda]c^cWTCaPX]X]V3XaTRc^ahfWXRWbcPacb^]_!#'

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www.spahandbook.com spa business handbook 2012 !%


COURSE SELECTOR 219'4'&$;TQBPQQPSUVOJUJFTDPNUSBJOJOH

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!%! spa business handbook 2012 www.spahandbook.com


5^aUd[[R^]cPRcSTcPX[bcda]c^cWTCaPX]X]V3XaTRc^ahfWXRWbcPacb^]_!#'

The CARITA Experience


Luxurious spa treatments to wrap your body with a veil of radiance and youthfulness. CARITA introduces
the latest innovative Diamond of Beauty treatment for unrivalled anti-ageing and firming results.
Discover more about CARITA calling on 020 7313 8780 or visiting www.carita.co.uk
COURSE SELECTOR 219'4'&$;TQBPQQPSUVOJUJFTDPNUSBJOJOH

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!%# spa business handbook 2012 www.spahandbook.com


5^aUd[[R^]cPRcSTcPX[bcda]c^cWTCaPX]X]V3XaTRc^ahfWXRWbcPacb^]_!#'

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www.spahandbook.com spa business handbook 2012 !%$


COURSE SELECTOR 219'4'&$;TQBPQQPSUVOJUJFTDPNUSBJOJOH

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!%% spa business handbook 2012 www.spahandbook.com


spa business
2 0 1 2 H A N D B O O K

Development pipeline
Diary dates
Movers & shakers
Spa management & consultants
Trade associations
Industry research
Sector statistics
Spa business trends
Fitness in spas
Spa evidence
Franchising
Corporate wellness
Education & training
Spa technology
Branding
Benchmarking
Yield management
Worldwide wellness tourism
Products & equipment
A-Z supplier contact book
Training directory

IO N A L EI S
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DIA P UB

Portmill Lane, Hitchin, Hertfordshire, SG5 1DJ, UK

DIA P UB
Tel: +44 1462 431385 www.leisuremedia.com
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£30 ISBN: 978-1-870416-04-7 U
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