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This involves:
❖ taking into account what people’s needs, wants, limitations, obstacles, goals, motivations
❖ consider what might help people with the way things are done or could be done
❖ listening to what people want and get them involved in the design process
❖ using refined methods and techniques to capture and analyse the design process
Interactivity 1
PACT Analysis
A Framework for User Experience Design
People
Activities
Contexts
Technologies
PACT Analysis
People Who are the users?
Activities What are they doing?
Context Where are they doing it?
Technology How will do it?
Who are you designing for?
People have varying characteristics
Activities
❖ Senses - vision, hearing
❖ Disability - accessibility
Psychological differences
Contexts
❖ Spatial ability - wayfinding
❖ Language - cultural interpretation
❖ Attention - memory, stress, tiredness
Mental Model - association, memorability
Technologies
❖
Usage differences
❖ Novice or Expert- technical knowledge
❖ Homogeneous or Heterogeneous
What are the people doing?
People
Why are they doing it?
Frequency
Activities Cooperation
Contexts
Complexity
Safety Critical
Nature of Content
❖ Amount of info, form
Where are the activities occurring?
People Physical
Activities Social
Contexts
Organizational
❖ institutional, workplace
Technologies
What are people using or will use?
Medium
Activities
❖ Hardware, software
Input
Contexts
Output
❖ Display, audio, tactile
Communication
Technologies
❖ networks, one-to-one, many
Content
❖ accurate, relevant, understandable
People
Scoping a problem with the PACT
Activities
❖
identify opportunities
Contexts
❖ Observe and talk to people
Technologies
People
Think about the user community
People
Activities
❖ Stakeholders
Contexts
❖ Physical, social, functional
Contexts
Activities
❖ Some obvious others not
Technologies
Current and proposed
Technologies
❖