Академический Документы
Профессиональный Документы
Культура Документы
1. OBJECTIVES
2. SCOPE
3. RESPONSIBILITIES
4. RECORDS AND REFERENCES
5. PROCEDURE DETAILS
Page No.
Rev. No.
Effectivity Nature of Change
1 1 07 April 2014
2 1 07 April 2014
3 1 07 April 2014
5.1 Receive new ticket/request thru Request Management System from
HIMS user or IT related equipment user. [rev1] 5.2. Assign technician through RMS and proceed
to the
department/section concerned. [rev1]
4 1 07 April 2014
5.4.1 Problem solved, proceed to 5.6. [rev1] 5.4.2 Problem not solved proceed to 5.4.2. [rev1]
5.9 Close ticket by clicking close button [rev1] 5.10 Fill out remark field and close ticket by
clicking close button [rev1] 5.11 Verify ticket/request by clicking Verify Button [rev1]
Approved Prepared by:
by: “Original Signed”
“Original Signed”
Richard T. dela Rama
Perry Ishmael G. Peralta, MD
OIC, IT and Communications Service
Medical Director
Material contained herein in this document are proprietary and copyrighted property of the Makati City Government
and cannot be copied or reproduced without government’s permission. THIS DOCUMENT BECOMES
UNCONTROLLED DOCUMENT WHEN PRINTED.
City Government of Makati OSPITAL NG MAKATI Sampaguita corner Gumamela Sts., Bgy. Pembo, Makati City
Document No.:
OsMak-IT-OP
Effectivity Date:
07 April 2014
Document Title:
OPERATING PROCEDURE ON INFORMATION TECHNOLOGY CORRECTIVE MAINTENANCE
Revision No.:
1
Page No.:
1 of 4
Reviewed by:
“Original Signed” Vergel P. Binay, MD DQMR
1. OBJECTIVES
To define the standard procedure on implementing corrective maintenance on Information
Technology related problems and to determine its effectiveness on the solution applied.
2. SCOPE
This procedure covers from the receipt of ticket/request regarding IT related problem to closing
of ticket/request.
3. RESPONSIBILITIES
3.1. The Medical Director shall have the authority for the approval of this document; secondary
responsibility is assigned to Assistant to the Medical Director for Administration and
Finance. 3.2. The Department QMR shall ensure the implementation and review of this
procedure. 3.3. The Department Document Controller shall be responsible for the maintenance of
approved
changes in this procedure and for the control of this document. 3.4. The Department
Records Custodian shall be responsible for the maintenance and control of
records.
4. RECORDS AND REFERENCES
4.1. QMR-QP-01 Control of Documents Procedure 4.2. QMR-QP-02 Control of Records
Procedure 4.3. QMR-QP-03 Control of Nonconforming Service Procedure 4.4. OsMak-QPlan
OsMak Quality Plan 4.5. OsMak-IT-SD-RMS OsMak Request Management System
Approved Prepared by:
by: “Original Signed”
“Original Signed”
Richard T. dela Rama
Perry Ishmael G. Peralta, MD
OIC, IT and Communications Service
Medical Director
Material contained herein in this document are proprietary and copyrighted property of the Makati City Government
and cannot be copied or reproduced without government’s permission. THIS DOCUMENT BECOMES
UNCONTROLLED DOCUMENT WHEN PRINTED.
City Government of Makati OSPITAL NG MAKATI Sampaguita corner Gumamela Sts., Bgy. Pembo, Makati City
Document No.:
OsMak-IT-OP
Effectivity Date:
07 April 2014
Document Title:
OPERATING PROCEDURE ON INFORMATION TECHNOLOGY CORRECTIVE MAINTENANCE
Revision No.:
1
Page No.:
2 of 4
Reviewed by:
“Original Signed” Vergel P. Binay, MD DQMR
5. PROCEDURE DETAILS
RESPONSIBLE DESCRIPTION INTERFACE PROCEDURE FLOW
IT Personnel 5.1 Receive new ticket/request thru
Request Management System from HIMS user or IT related equipment user. [rev1]
5.2. Assign technician through RMS
and proceed to the department/section concerned. [rev1]
START
- Request
Management System (RMS)
RECEIVE END-USER REQUEST
Y
PROBLEM HAS BEEN N SOLVED? C
End-User
-RMS CLOSE TICKET/REQUEST
IT Personnel
VERIFY TICKET/REQUEST
IT Head
END
Approved Prepared by:
by: “Original Signed”
“Original Signed”
Richard T. dela Rama
Perry Ishmael G. Peralta, MD
OIC, IT and Communications Service
Medical Director
Material contained herein in this document are proprietary and copyrighted property of the Makati City Government
and cannot be copied or reproduced without government’s permission. THIS DOCUMENT BECOMES
UNCONTROLLED DOCUMENT WHEN PRINTED.
City Government of Makati OSPITAL NG MAKATI Sampaguita corner Gumamela Sts., Bgy. Pembo, Makati City
Document No.:
OsMak-IT-OP
Effectivity Date:
07 April 2014
Document Title:
OPERATING PROCEDURE ON INFORMATION TECHNOLOGY CORRECTIVE MAINTENANCE
Revision No.:
1
Page No.:
4 of 4
Reviewed by:
“Original Signed” Vergel P. Binay, MD DQMR