You are on page 1of 13

Running head: LEADERSHIP REFLECTION 1

Experiential Leadership Experience Reflection

Taylor W. Neuburg

Old Dominion University


LEADERSHIP REFLECTION 2

Experiential Leadership Experience Reflection

Leadership is a vital part of the nursing profession. Nurses have a variety of leadership

roles with both patients and coworkers. It is important to gain insight into personal leadership

styles in efforts to further understand the power behind effective leadership. While leadership

can be learned about from books and studies, the full leadership experience is achieved through

real life leadership opportunities and roles.

Leadership Experience

I volunteered at Maryview Medical Center (MMC) for my experiential leadership

experience. While I have had a variety of leadership experiences in the past, this volunteering

experience was the first leadership opportunity I have had relative to the nursing profession. I

was able to work with my director to develop a leadership opportunity that focused on improving

patient experience. Patient experience is measured at MMC through a follow up phone survey

after patients are discharged. Recently, the scores have been low. My director wanted my

experience to involve rounding with the focus of discussing patient experience and addressing

patient needs. My job was to come in on my days off and ask to sit down and talk with patients

and their families about their experience and what I could do to make it better. To ensure that all

interactions were focused on the same topics, my director provided me with a script to use as a

guide (Appendix C). I was able to advocate for patients through inquiry and patient centered care

and work with an employee to address concerns. I was not able to independently address all

patient needs due to my volunteer status because it was a liability to the hospital.

Leadership Style

The servant leadership style best describes the leadership qualities that I utilized during

my experience. The servant leadership style is based on using empathy, awareness, and
LEADERSHIP REFLECTION 3

persuasion to selflessly serve others and empower change (Sullivan, 2017). I used this

leaderships style because the sole purpose of my role was to listen to patients and address needs.

I was able to use the servant leadership style when I rounded on a patient that was very unhappy

with their experience and wanted to transfer to a different hospital. I talked with the patient for

almost an hour about their experience, concerns, and what I could do to help. I did what I could

to help the patient and then found a nurse to help with repositioning and pain management. After

our conversation, the patient thanked me for taking the time to listen and told me about how they

no longer wanted to transfer to a different facility. I was happy that I was able to serve through

listening to the patient and advocating for concerns to be addressed.

Appropriate Leadership Style

The servant leadership style was appropriate for my leadership opportunity.

Even though nursing is founded on the idea of caring for others, often times patient load and

charting cause nurses to have less time at the bedside. Having the opportunity to sit at the

bedside and talk to patients and being able to care for them without having multiple things I

needed to take care of running through my head was an amazing experience. I truly felt present

and was able to serve through being empathetic and listening to patients’ concerns. Servant

leadership was key in my leadership opportunity.

Conclusion

My leadership opportunity was important personally and also for my career. I was able to

increase the number of positive patient survey scores through my focused rounding and build a

relationship with my director. I hope to incorporate the leadership skills I learned through this

opportunity into my everyday practice to improve patient experience and empower positive

change.
LEADERSHIP REFLECTION 4

References

Sullivan, E. (2017). Effective leadership and management in nursing (9th ed.). Boston: Pearson.
LEADERSHIP REFLECTION 5

Appendix

Appendix A: Time Log

Student Name: Taylor Neuburg


Experience: Bon Secours- Maryview Medical Center

Date and hours Objective being addressed Description of experience / activity


spent
05/29/18- 1.5 hours Increase survey scores The initial meeting with my director, Joan
through purposeful hourly Daversa, to organize project plan and
rounding. expectations.
06/04/18- 2 hours 1.) Address patient Round/sit in patient rooms to discuss
needs and concerns patient experience and address the 5 P’s
through purposeful (pain, positioning, potty, personal needs,
rounding. and protection from harm).
2.) Improve patient
experience through
being a patient
advocate and
providing person-
centered care.
06/05/18- 4 hours 1.) Address patient Round/sit in patient rooms to discuss
needs and concerns patient experience and address the 5 P’s
through purposeful (pain, positioning, potty, personal needs,
rounding. and protection from harm).
2.) Improve patient
experience through
being a patient
advocate and
providing person-
centered care.
06/07/18- 2 hours 1.) Address patient Round/sit in patient rooms to discuss
needs and concerns patient experience and address the 5 P’s
through purposeful (pain, positioning, potty, personal needs,
rounding. and protection from harm).
2.) Improve patient
experience through
being a patient
advocate and
providing person-
centered care.
06/12/18- 4 hours 1.) Address patient Round/sit in patient rooms to discuss
needs and concerns patient experience and address the 5 P’s
LEADERSHIP REFLECTION 6

through purposeful (pain, positioning, potty, personal needs,


rounding. and protection from harm).
2.) Improve patient
experience through
being a patient
advocate and
providing person-
centered care.
06/14/18- 4 hours 1.) Address patient Round/sit in patient rooms to discuss
needs and concerns patient experience and address the 5 P’s
through purposeful (pain, positioning, potty, personal needs,
rounding. and protection from harm).
2.) Improve patient
experience through
being a patient
advocate and
providing person-
centered care.

Total Hours: 17.5


LEADERSHIP REFLECTION 7

Appendix B: Community Resource Form

Evaluation of Experience Objectives:

1.) Increase patient experience survey scores through purposeful rounding.


LEADERSHIP REFLECTION 8

• Goal met, as evidenced by five positive patient experience follow up survey


scores.

2.) Address patient needs and concerns through purposeful rounding.


• Goal met, as evidenced by interacting with patients and addressing needs for the
entire volunteer period I was on the floor.

3.) Improve patient experience through being a patient advocate and providing person-
centered care.
• Goal met, as evidenced by increased positive patient experience survey scores.
LEADERSHIP REFLECTION 9

Appendix C: Rounding Tool


LEADERSHIP REFLECTION 10

Honor Code

“I pledge to support the Honor System of Old Dominion University. I will refrain from any form
of academic dishonesty or deception, such as cheating or plagiarism. I am aware that as a
member of the academic community it is my responsibility to turn in all suspected violations of
the Honor Code. I will report to a hearing if summoned.”
Signature: Taylor W. Neuburg
LEADERSHIP REFLECTION 11

Grading Rubric
Criteria Exemplary Accomplished Developing Beginning Total
18-20 points 16-17 points 14-15 points 0-13 points /20
Was this The description of The description of The description of The description of
experience your the criteria is the criteria is the criteria is the criteria is weak
first significant
leadership clearly stated and stated and discussed in or absent.
experience? fully discussed. discussed. general or vague
Describe your terms.
experience.

27-30 points 25-26 points 22-24 points 0-21 points /30

What leadership All components for Most components Limited Minimal or no


style do you feel
that you criteria are for criteria are components for components for
exhibited during thoroughly and addressed. criteria are analyzing and
this experience? completely addressed. Ideas describing leader’s
The Sullivan addressed. expressed are traits are
textbook should general in nature addressed. Ideas
be used to
and/or expressed lack
define the style
used. occasionally may depth, are off-topic
not be relevant. and/or confusing
Describe a to follow.
situation from
the experience
which 1 or more
1 reference 1 reference 1 or no references
exemplifies this references
style. included. included. included.
included.
Literature Literature for Literature for
Literature clearly
supports supporting supporting
supports
adequate discussion of discussion of
discussion of
discussion of leadership style is leadership style is
leadership style.
leadership style. general. weak or not
relevant.
LEADERSHIP REFLECTION 12

27-30 points 25-26 points 22-24 points 0-21 points /30


Do you feel that
the leadership
style was
appropriate for All components for
the experience? criteria are Most components Limited Minimal or no
Why or why thoroughly and for criteria are components for components for
not?
Clarify your
completely adequately criteria are criteria are
position. If you addressed. addressed. addressed. Ideas addressed. Ideas
do not feel your expressed are expressed lack
style was general in nature depth, are off-
appropriate, and/or topic and/or
what style
occasionally may confusing to
would have
better suited the not be relevant. follow.
experience?

Writing Quality, Posts show above Posts show Posts show an Posts show a /10
Grammar & APA average writing average writing average and/or below
style using style using casual writing average/poor
standard English, standard English style with some writing style in
basically free from with few grammar, errors in spelling, terms of
grammar, punctuation, and grammar, appropriate
punctuation, and spelling errors. punctuation, and standard English
spelling errors. 0-1 2-3 APA errors. usage. 4-5 APA writing style,
APA errors. errors. clarity, language
used, and
grammar. >5 APA
errors.

9-10 points 7-8 points 5-6 points 0-4 points

9-10 points 7-8 points 5-6 points 0-4 points


LEADERSHIP REFLECTION 13

Include Criteria all Most criteria Some criteria Several criteria not /10
minimum 1 included. included included but included; criteria
references to
incomplete. incomplete or
support
summary missing.
paper. Include a
copy of rubric
and Honor
Code. Submit
through Safe
Assign.
Community
Resource form
completed and
submitted.

TOTAL POINTS (sum of all criteria) /100